Sunrun Reviews
9.9
Overall Score
Verified Customer
Review Source
Douglas Maddox
Dimas and his team were very helpful, knowledgeable, and professional throughout the entire process from initially explaining the benefits of the solar system, through the installation process with updates, and to the point of powering-on the system. The install team was very respectful of our home and ensured we understand the install process as well as expectations.
8 months ago
Reply from Sunrun
Douglas, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Dimas was there to help you every step of the way and able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!
Jul. 5th, 2025
Verified Customer
Review Source
Alfredo Marquez
Everything has gone smooth since my installation. My SCE bill turned into credits instead of charges almost immediately and it's been about 6 years since then. I have enough energy to stay warm in the winter and cool in the summer without having to worry about an expensive electric bill. Choosing Sunrun has been one of the best decisions I've made regarding my home. I've also benefitted greatly from their generous referral program.
8 months ago
Reply from Sunrun
Thanks for your review, Alfredo! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jul. 3rd, 2025
Verified Customer
Review Source
Ivan Oliveras
SunRun has greatly reduced my electric bill and footprint as a electricity hog. Our family has learned from SunRun’s staff on how to best use electricity throughout our day, week and month. We enjoy the savings that SunRun has provided and we are grateful for that and in turn, we are always sharing our SunRun experience and savings with all of our friends and family.
9 months ago
Reply from Sunrun
Ivan, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun.
Jul. 3rd, 2025
Verified Customer
Review Source
CAL-LE
I’ve heard of what other people are experiencing with their Solar programs.
I truly believe I’m with the best company out there no hidden fees no surprises great response in repairs. someone’s always accessible. Customer service is great and attentive to my needs truly make me feel that I matter.
I’ve been extremely pleased.
these are the type of things that I truly experienced with your company.
Thank you for your service
9 months ago
Reply from Sunrun
We're thrilled you had a good experience, Cal-le! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 1st, 2025
Verified Customer
Review Source
Jon Martin
The whole team was very professional and executed the job exactly as planned. The timeline was much longer than we anticipated due to other companies and individuals not under Sunrun control. In our case a subcontractor was needed to upgrade our main panel, SDG&E needed to approve the change and we needed a city inspector to sign off on the work performed. Sunrun executed with no issues and we passed all requirements to activate our system. Well worth it. Again, the issue was the wait time for others to come, inspect and approve. Be patient, it’s worth the wait.
9 months ago
Reply from Sunrun
Your review brightened our day, Jon! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Jul. 1st, 2025
Verified Customer
Review Source
Denise Bleak
Sunrun is an example of complete customer service and customization to what was required for my home, and for my friend for his home. I have a mini- house, he had a large home. N both instances, installation, communication and benchmarks were all met.
The utility companies are slower. Sunrun facilitated all permits from our cities and was present when needed. I’d like to recognize Zak M for keeping me informed, getting my account established; Amanda for service excellence as my customer rep. during the installation.
9 months ago
Reply from Sunrun
Denise, big thanks for sharing this with us! We’re over the moon to hear that Zak and Amanda made the entire process seamless for you. Your engagement contributes significantly to our mission of creating a planet run by the sun. Thanks so much!
Jun. 24th, 2025
Verified Customer
Review Source
Sharon Opeil
The SunRun company was exceptional , as they kept us updated during the entire process.The installation team was wonderful .All done in one day and they explained and answered all our questions.SunRun scheduled all the permits and appointments with the city and electric company that was needed. Also had a follow up call with information and a phone number to call for any questions that me might have in the future.
10 months ago
Reply from Sunrun
Sharon, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
Jun. 6th, 2025
Verified Customer
Review Source
Juan Jimenez
The installation was very professional. Great quality installed in one day. The Tesla power wall works great even during power outages. Every house should have Solar with battery backup up! You never know when the power company decides to shut your power off. Will you drive home and add a generator to your home so your food doesn’t spoil? That’s very costly and inefficient. Go with Sunrun today!
10 months ago
Reply from Sunrun
Thanks so much for sharing, Juan! We’re thrilled to hear that you’re loving your system. It’s customers like you that make what we do so rewarding! If you ever have any questions or need support, we’re here to help. Thanks!
May. 10th, 2025
Verified Customer
Review Source
Donald Wood (Affiliate)
Smart, caring, and responsive team at Sunrun. They operated quickly and efficiently, but also carefully. Their installation was done professionally and their skilled team has done so many solar installations that I had complete confidence in their methods and quality of work. My system, including the new Lunar battery storage system and software is working flawlessly and saving me money while also giving me the security of backup power in case of a utility outage.
10 months ago
Reply from Sunrun
Thanks for your review, Donald! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
May. 3rd, 2025
Verified Customer
Review Source
Melchor Matias
Jon T is very professional and attentive, He discuss everything in details in this program of sunrun. Although I did not proceed further on this project I Thank Jon very much for very satisfactory feedback and response. His performance Tops all customers satisfaction. The next time in the coming year whenever I will ready for my project I prefer to ask Jon. Again Thank you. Your professionalism reflects to sunrun as well as the rest of Your Team.
11 months ago
Reply from Sunrun
We're delighted to hear that your representative, Jon, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!
May. 2nd, 2025
Verified Customer
Review Source
Noli Fernandez
From day one about 5 yrs ago now I was convince to have solar panels installed from Sunrun on my house and never regretted it..!! System has been working flawlessly til this day…
Don S was so helpful in educating me on all the pros & cons on going solar and the guarantee that Sunrun provides in backing up their product. I’ve heard bad reviews from other customers but from my own personal experience with Sunrun , everything seems to be great..!! System is running smoothly and efficiently.
I would highly recommend Sunrun to all my friends and family…Great Company..!!
11 months ago
Reply from Sunrun
This is awesome, Noli! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us and thank you for helping us create a planet run by the Sun for five years!
Apr. 30th, 2025
Verified Customer
Review Source
JoAnn Murray
After pondering the cost of installing solar panels I decided it would take years to for me to ever realize any offset on my energy bills. My amazing representative, Devan W, showed me how I could have the solar panels installed without it costing anything to me out of my pocket. The technicians were very professional and fast. They totally cleaned up after themselves only evidence they left of their installation were the solar panels. I highly recommend Devan W to take care of all your solar questions and concerns. There are no words to tell you how much Devan helped me.
11 months ago Edited April 25, 2025
Reply from Sunrun
JoAnn, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
Apr. 25th, 2025
Verified Customer
Review Source
M A
For the most part, Sunrun did a great job, it seemed there were a lot of people/moving parts to this, so although there were some hiccups, they were taken care of promptly after communicating the issue. Some things I wasn't so pleased about - receiving the panels at 6am without warning (never received a call or text to let me know) therefore being woken up randomly and having to step out in my pjs to let them know I had communicated the week prior and needed to reschedule, hearing "this is my first time doing this" from one of the installers and then finding a bar left behind on the roof (lucky it didn't roll down on its own), and random miscommunication here and there. Again, I understand there were a lot of steps to this, so for the most part, I can say I'm very satisfied with the work, just hope the company can use this feedback to work on the back-and-forth a bit better.
Disclaimer - haven't had a chance to actually test out the system yet, this is all just pertaining to the period of time between the signing of the contract to the power on stage.
11 months ago
Reply from Sunrun
Thank you for sharing your experience, M A. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Apr. 25th, 2025
Verified Customer
Review Source
Beatriz (Sinon)
Sunrun has been the best choice we’ve ever made! The entire process has been smooth, and their staff is incredibly reliable and professional. Anytime we’ve had questions or concerns, they’ve responded quickly and made sure we got the help we needed. It’s clear they truly care about their customers. Highly recommend Sunrun to anyone considering solar!
11 months ago
Reply from Sunrun
Thanks for your review, Beatriz Sinon! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Apr. 7th, 2025
Verified Customer
Review Source
Otto Flores
I was referred to Sunrun by a friend trough Costco friend , and am very satisfied with my solar panels I was paying 225.00 dollars a month for my electricity bills, after Sunrun installed my system of solar panels I only pay 88.00 dollars a month , and I got upgraded my electricity box and got professional installation of solar panels and paid 0 cents for that so I save en electricity 50% and got upgrades on my house , I am extremely satisfied with my savings and I keep my AC on during summer time day and nite before solar panels I only turn my AC only at nite.
11 months ago
Reply from Sunrun
Thanks for your review, Otto! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Apr. 7th, 2025
Review Source
Ramiro alonzo
Austin was very helpful. He was there to watch the installers and came with lunch. We are very impressed.
1 week ago
Reply from Sunrun
Thank you for your review, Ramiro! We're so glad Austin was helpful and provided continued support throughout your installation. We appreciate your feedback and are glad you had a positive experience.
Mar. 24th, 2026
Verified Customer
Review Source
Matthew Meehan
We have been with Sunrun for years and they are a very responsible, proactive company.
1 month ago
Reply from Sunrun
Thanks for your review, Matthew! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Mar. 3rd, 2026
Verified Customer
Review Source
Julio Mosquera
From the very beginning all the reps showed me respect, professionalism and understanding
1 month ago
Reply from Sunrun
This is awesome, Julio! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Mar. 3rd, 2026
Verified Customer
Review Source
Christopher Burbank
They approached me at Lowe’s. They made the entire process very easy and straight forward.
1 month ago
Reply from Sunrun
Christopher, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Mar. 3rd, 2026
Verified Customer
Review Source
Loc Huynh
They’re very good company. I just installed the solar system. I would recommend to my friends
1 month ago
Reply from Sunrun
We truly appreciate you taking the time to share this, Loc. We're honored you chose us and even more grateful for your recommendations. Thanks for going solar with Sunrun!
Feb. 20th, 2026
Verified Customer
Review Source
Bonnie Greeno
The team that I worked with were great, I was always kept in the loop and had many text messages from them as to the next step in the process!
1 month ago
Reply from Sunrun
Bonnie, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our team provided updates and made sure you were updated every step of the way. Thanks!
Feb. 17th, 2026
Verified Customer
Review Source
Daniel Lieving
As I’m sure it is with most new customers, I was a bit apprehensive at first. The unknowns and the inaccurate information from other people did have me a bit worried. My first call to Sunrun changed most of that. They expertly laid out the entire process from installation to how it works with ComEd all the way down to how they make money also. I was rather impressed to say the least because what company gives you that much breakdown. After committing to the contract, we scheduled installation, and within a few weeks I had my first set of solar panels on the roof with no upfront out-of-pocket cost to me which is still hard for me to believe 😂 even after two years. I will admit it did take a bit longer for the panels to show up on my electric bill then I thought, but once the solar showed up on the bill, it completely wiped out my bill minus the delivery charge of $17 which I do pay on a monthly basis. The cool thing is, ComEd just sent me a refund for the entire amount that I sent them throughout the year. After having this system installed, I have now locked in my electricity cost for the next 25 years. I currently pay $135 a month for my system, which is a rather large system and you now know I have no cost with ComEd. We went the entire winter without insane electric costs for the first time ever and I have to say it is a really nice feeling knowing that I’m not gonna have a surprise $400 or $500 bill pop up. I am no longer worried about leaving lights on or fans running or cranking the heat and air-conditioning to the max. All in all I have had an incredibly positive experience throughout the process and would highly recommend having the Sunrun team do your install, you won’t regret it!!!
1 year ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Daniel! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Apr. 2nd, 2025
Verified Customer
Review Source
Gabriele Libbey
It’s been four years since I first had my solar panels and whole house batteries installed by SunRun. It’s been a great experience and there have been no problems along the way. Clearly, we’ve had power outages, but we never knew about them until our utility called us to inform us that power has been restored. We never knew that there had been an outage. The company monitors our system 24/7 and we feel safe and secure knowing that we are contributing to the health of our planet, saving energy and are protected from power outages. I did a great deal of research before selecting SunRun and have never regretted my choice. I recommend them to anyone considering solar energy.
1 year ago
Reply from Sunrun
Hello, we are so thrilled about the 5 star review you left us, Gabriele! We were wondering if we had your permission to use it on our website? Please let us know if you'd be okay with that by sending an email to socialmedia@sunrun.com. Thanks!
Jan. 31st, 2025
Verified Customer
Review Source
Carlos Quinones
I was curious about installing solar panels in the past, but after February of 2021 when most of Texas lost power for two weeks in that freak winter storm , I knew it was time for a change. It was not a question of IF I would lose power again but WHEN. NOE four years later the panels are a blessing that keeps paying. I lost count of how many times in four years we have lost power from a few minutes to several hours..... EXCEPT ME! MY battery back immediately kicks in and goes offline automatically when power is restored. At one point I was battery backup for two days straight. The great thing about the panels is that once the sun cones out my battery recharges and my usage is FREE!!!. I will not even mention that the hottest part of summer my bill went from $300.00 a month to $32.00 a month. In the winter when solar power is at a minimum, my all electric hone went from $375.00 a month to under $100.00. The cherry 🍒 on top happened when my panels cover half of my roof and insulate my house from the heat plus very little wear and tear on my shingles since the panels cover them.
1 year ago
Reply from Sunrun
Thanks for your review, Carlos! We're so happy to hear you're enjoying all the benefits of solar while saving money! Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 30th, 2025
Verified Customer
Review Source
Zena Dell Lowe
Sunrun did an amazing job installing my solar panels, and having them has cut down on my LADWP bills. I wish I would have gotten the battery since a lot of my power usage is at night (and I have no way to store the energy so as to use it at night). But that’s not Sunrun’s fault. It’s mine. Sunrun is pretty good about following up with me to make sure everything is running efficiently, though they haven’t sent a representative to the house in person. Still, if anything seems to be out of whack, I’m confident they would be responsive to any requests for service. Fortunately, their panels are so good that I haven’t had any service needs yet. I’m happy with Sunrun.
1 year ago
Reply from Sunrun
Zena, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Jan. 28th, 2025
Verified Customer
Review Source
Philip Grofsik
The dynamic between sales and purchasing,, buyer/seller... Is best met when both parties compromise... I felt Vinny was very even-handed and I felt comfortable with him.
The other part of the equation is servicing and customer response... The install crew was fantastic ,well coordinated
A couple of weeks after the install we had a real heavy rain in this area and a leak was spotted in the attic... Contacted customer service and they got a crew out there to repair it in 2 days I was very pleased
The repair crew was as professional as the install crew
So far quite happy with SunRun
That following question 'are you or have you ever been a paying customer of sunrun'Don't really understand the question
I do make a automatic monthly payment to sunrun that covers the financing of my solar project... So I'll answer yes
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Philip! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 17th, 2025
Verified Customer
Review Source
Mae Chamberlain
I had Sunrun install my panels about ten years ago & I have never regretted it. My power bill dropped to under $100 per month, usually under $50, from approximately $300/month. I am now retired and ithe money saved on power is very significant. Sunrun monitors my system & I rarely have to think about it. There was one time early on that Sunrun had to come to my home to "fix" something and have never had to send anyone back since. The money I have saved on electricity since installing Sunrun panels is impressive and the cost to Sunrun for the panels, installation & monitoring for 20 years is so much less each month than I was previously paying the electric car for for a company. I highly recommend Sunrun solar as the answer for those exorbitant electricity bills.
M. Chamberlain
Columbia, SC
1 year ago
Reply from Sunrun
Thanks for your review, Mae! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
David Wilson
I must admit I was a little skeptical about the benefits of going solar, Mason M did his best to explain everything, more than once, so I decided to give it a go, I am so glad I did, having solar for several months now it has proven reliable and stable. With the recent windstorms and fires my neighbors have been without power for the last 18 hrs so far and it is still out, but I have the only power for six blocks on my street. My 3d printer didn’t even get interrupted and is still printing a part I started 24hrs ago. The installation was also painless done in one day, Thanks Sunrun and Mason M
1 year ago
Reply from Sunrun
David, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 11th, 2025
Verified Customer
Review Source
Hannah
1 year ago
Reply from Sunrun
We greatly appreciate you taking the time to share your experience with us, Hannah. If there is anything you need assistance with please don't hesitate to send us an email at resolutions@sunrun.com. Thanks!
Dec. 17th, 2024
Verified Customer
Review Source
Jesse Frenette
I couldn’t be happier with the service. From install to 4yrs later. My monthly electric bill comes in with negative amounts which I used as credits in the winter when we don’t collect as much sun. The 25yr full warranty assures me if any damages I can have it fixed or fully replaced, gives me piece of mind. The monthly payment depends on how many panels you get, depending on how much your yearly electric bill shows it needs. My 14 panels acquires a $95 per month flat rate, locked in electric charge. This was such a huge savings especially after 2020 when rates went up almost double. I couldn’t be happier with this decision.
1 year ago
Reply from Sunrun
We're thrilled you are having a great experience with us, Jesse! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 18th, 2024
Verified Customer
Review Source
Lori Johns
We did a lot of research before we installed solar. When sunrun came to inspect our roof on our manufactured home they found storm damage that we did not know about at the peak of our roof. There was a 4-ft long opening and they took pictures which they gave to us and we forwarded to our homeowners insurance. My husband and I are senior citizens and we never go on the roof. We would never have known about the damage if not for Sunrun. After we got our roof replaced through insurance sunrun came out and we got 38 panels installed between our home and our detached garage. I am retired and disabled, my husband works from home, we use a lot of electricity during the day. Our comment bill was regularly over $200 a month. Now with sunrun solar we pay $125 to lease the panels and approximately $16 ComEd every month! The money we are saving is amazing! And we are doing something good for the environment as well! Can't say enough good things about our Sunrun solar! Very very satisfied customer!
1 year ago
Reply from Sunrun
Lori, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Dec. 6th, 2024
Verified Customer
Review Source
Gary Wissocki
John C Director of SUNRUN's project management team did an outstanding job on my residence solar installation. I have saved thousands over the last 2 years. I highly recommend SUNRUN and Mr. C for homes that do not have much shade. They determine if your home is worth to YOU the homeowner if it would be worth installing their state of the art solar panel and control system. I recommended a friend but his home which did not have much sunlight at their home roof area, their system would not provide outstanding financial benefits to them. SUNRUN declined to install...Now what company does that?? Outstanding Company with John C at the helm.
1 year ago
Reply from Sunrun
Thanks for your review, Gary! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 6th, 2024
Verified Customer
Review Source
George Omeara
SunRun: A shining example of solar excellence from the initial consultation to the final installation, my experience with SunRun has been nothing short of exceptional. I was initially hesitant about switching to solar, overwhelmed by the technical aspects and unsure of which company to trust. SunRun alleviated all my concerns. The entire process was remarkably smooth. My consultant, Tyler R, was incredibly knowledgeable and patient. They thoroughly explained the various options available, tailoring their recommendations to my specific energy needs and budget. There were no high-pressure sales tactics – just honest, informative advice. They answered all my questions, even the repetitive ones, with clear and concise explanations. The installation team was equally professional. They arrived on time, were respectful of my property, and worked efficiently and meticulously. The entire installation was completed within the promised timeframe, and the crew left the site cleaner than they found it. Since the installation, my energy bills have been significantly reduced, exceeding even my initial projections. The SunRun app is user-friendly and provides real-time monitoring of my energy production and consumption. This transparency is incredibly reassuring. Beyond the technical aspects, what truly impressed me was SunRun's commitment to customer service. They were always readily available to answer questions and address any concerns before and after the installation. This level of ongoing support is invaluable. In conclusion, I wholeheartedly recommend SunRun to anyone considering switching to solar energy. Their professionalism, expertise, and commitment to customer satisfaction make them a truly outstanding company. They've not only provided me with clean, affordable energy but also peace of mind. Five stars without reservation!
1 year ago
Reply from Sunrun
George, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Tyler was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks
Dec. 6th, 2024
Verified Customer
Review Source
James Hand
I contracted SunRun to install their solar system on my last 2 homes.
The systems have been trouble free and very efficient. My electric bills were reduced to $0.00 and I actually received a pay back for my utility company (PG&E) for the extra energy my systems generated that was fed back into the grid.
The systems required no out of pocket cost as they receive my California Solar Power Incentive to cover the cost of installation. I pay SunRun a very low fixed payment monthly, as the system is leased vs me having to purchase the system.
All needed maintenance is taken care of by SunRun at no cost to me.
Installation only took a day and the technicians were professional, friendly and tidy.
I highly recommend SunRun for the installation of your solar system.
1 year ago
Reply from Sunrun
James, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!
Dec. 2nd, 2024
Verified Customer
Review Source
Karen Tucker
Ten years ago after researching extensively, we chose SunRun to install 21 solar panels on our roof. They have been producing wonderfully since 2014, when solar was relatively new . Our electric bill was consistently next to nothing. We have since retired and have been consuming more electricity because of increased air conditioning use in these unusually hot summers snd just spending more time at home. We decided to have eight additional panels last spring. SunRun’s pricing is very competitive and the quality of their panels is excellent. The panels we had installed are producing as well as the new panels. SunRun handled all the permits and paperwork. The install was completed quickly and cleanly by a professional and skilled crew. I would not hesitate to recommend Sun Run to anyone considering solar.
1 year ago
Reply from Sunrun
Your review brightened our day, Karen! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Thank you for being apart of the Sunrun family since 2014!
Nov. 22nd, 2024
Verified Customer
Review Source
Shelley Holden
We had a great experience with Sunrun. Raven, our rep was very knowledgeable and informative. Our project manager, Lindsay, was equally involved. The process was quick and easy; we had our drone inspection on Thursday, got our design plan on Friday, received our initial permit the following Monday and got the system installed that Wednesday. In less than a week we were up and running.
We've been very happy with our solar system. It's come in handy several times during power outages.
I highly recommend Sunrun. A neighbor did a lot of research and found this company to have the best options. So, whether you’re looking to buy or lease a solar system, I encourage you to put Sunrun at the top of the list.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Shelley! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Nov. 22nd, 2024
Verified Customer
Review Source
Brenda Airodyer
We recently had solar installed by Sunrun and from the moment we met Chris, to the first time we were able to go off grid, we have been completely satisfied. Using the app to track progress on our project was very helpful and communication has been easygoing.
We opted for enough panels to help produce 20% over our average usage and the extra battery panel. Even now, with the shorter days, we have plenty of stored energy to power our home, complete with A/C & heating unit.
With the low profile panels, they don’t distract from our home’s profile, which was important. Also, Sunrun did NOT add any additional costs and when there was a need for some additions, they covered all costs.
If all of this doesn’t convince you, I now pay half as much for power than I was when connected to the grid.
The only thing I would have done differently is to have contacted Sunrun sooner.
1 year ago
Reply from Sunrun
Thanks for your review, Brenda! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Nov. 22nd, 2024
Verified Customer
Review Source
Joseph Derry
If you’re even thinking about solar, call these folks and have them tell you the facts. We had a friend who had solar installed by Sun run and he was experiencing big savings. I’ve never been a big fan of solar because I’ve never seen any great results. Well, my friend change my mind completely. Our guy Bruce gave us all the information and we decided to go with their package. Installation went smooth and was professionally done. All the guys who installed were great, and they always let us know what was happening day today. Anytime we had a question , an answer was just a moment away. We were quite comfortable with the entire process. Now that it’s all installed we couldn’t be happier with it and I can check the results on my phone anytime. The savings we are seeing are impressive and I don’t think we could’ve chosen a better company.
1 year ago
Reply from Sunrun
Hi Joseph, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Bruce was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!
Nov. 21st, 2024
Verified Customer
Review Source
badfilmrun78
Sunrun has been an amazing experience from the start. We began our journey with Bob G., Sales Associate, who explained how we could benefit from installing solar on our home. Bob was an all-truth kind of guy who took his time to detail both the solar and Tesla Powerwall products. After the conversation, there was no question, we wanted to commit to solar and follow through with the next steps. Our next Sunrun contact was Gary K, Sales Representative, who kept in close contact throughout the pre/post solar installation. Beginning with our initial appointment, Gary was professional, knowledgeable, and personable; the customer was priority one. Gary contacted us on a regular basis, ensuring our questions were answered and each step of the process was explained thoroughly. We would recommend Sunrun to anyone who is interested in solar or even unsure if its a good fit for them. Once you have spoken to the Sunrun team, you too will be leaving a raving review just like we have.
1 year ago
Reply from Sunrun
Thank you for your review, badfilmrun78! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Nov. 5th, 2024
Verified Customer
Review Source
Jason Parnes
I got my panels in 2016, and they’ve been great. My only complaint is with SDGE, which does not acknowledge all of the kW I’ve generated and credits me a fraction of what they’re worth. And they don’t allow new battery storage systems with existing solar panels, which is antithetical to CA as a green state. But they need idiots like me to keep paying my bill, even though it should be zero, because 25% of San Diego residents don’t pay their bill or are late with it. Annoying. But not Sunrun’s fault. That said, I have a friend who had an awful experience with Sunrun, but mine was good because I went through Costco, which I would highly recommend - this way Sunrun is forced to do a good job
1 year ago
Reply from Sunrun
Thank you for helping us to create a planet run by the sun, Jason!
Oct. 29th, 2024
Verified Customer
Review Source
April L Lindevald Union City, NJ
We wanted to have solar for economics and care of planet, but could not afford a system. Sunrun made it easy to get on board. They assessed our property, and installed panels, which seem to have been maintenance -free for years. Our savings are moderate, but real, but we feel good to be contributing to the effort to shift energy to sustainable sources. Our monthly payments are easily deducted from our bank, and increase in small amounts year by year exactly as promised. Each month we get e-mails clearly describing the efficiency of our system and how much carbon it saves, and any time we have had an issue or question, (such as refinancing our mortgage) we have dealt with cheerful and expert customer service who helped us swiftly. We are very happy with our relationship with Sunrun after some years of signing on. At every step they delivered as promised and offered excellent support.
2 years ago
Reply from Sunrun
We're thrilled you are having a good experience, April! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 25th, 2023
Verified Customer
Review Source
William
They were very, very informative, supportive and I had already made the decision. So it was a very simple matter of just arranging the installation. The date was selected. I was asked to trim a few branches from some trees that are around my property and their truck with the crew with the equipment arrived and they spent most of the day, installing the panels, getting the battery in, laying the cable the the pipe, the the ductwork for the cables, and mounting the control equipment on the on the side wall. It was a pretty straightforward process. They were very respectful and responsible. I pay 100 bucks a month and I don't have to worry about it.
2 years ago
Reply from Sunrun
Thanks for your review, William! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Earle
I think the the the girl who told me about SunRun was very good and she explained everything to me and how much money I would save and that was the right choice. The gentleman came over here, put it up in a speedy time. I think it only took a couple of days. It was great experience. They put it up and and it was not complicated for me to be able to clean it or anything else. It gets pretty clean pretty quick. But I think it could have been a lot easier if they didn't put that white material at the bottom of each panel because it doesn't get cleaned too well. But actually it's very good. I think my roof is going to be have to be done probably in the next two or three years and they're going to have to remove the solar panels. And that's going to be a little costly I think.
2 years ago
Reply from Sunrun
We're thrilled you had a good experience, Earle! We really appreciate you taking the time to share your feedback and use this information to continue to improve your solar experience. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Mark
Well, I'm into my third year already and I haven't had any problems with the equipment, it has been working flawlessly. In fact, it seems to be getting better with age. Now I don't know if that's possible, but I tell you what, I've sure been getting a lot of rollover. I've been producing still a lot like crazy, so that's awesome. I've been very happy with the lease agreement and the payments have been more than acceptable. It's been fantastic. I've got 24 panels on my small roof, and I just I love it. It's working out really good. These guys were right on top of everything. Even when I initially had a problem with one of the brackets that held the panel, I needed it trimmed off because it was hanging out a little bit. They came right back, took care of it, no problem.
2 years ago
Reply from Sunrun
Thank you so much for your wonderful review, Mark! We are absolutely thrilled to learn that you are saving money with solar. Our mission is to simplify and enhance your solar journey, and having you as part of the Sunrun family brings us immense joy. Thank you for helping us create a planet run by the sun!
Sep. 29th, 2023
Verified Customer
Review Source
Lori J
Phillip, our SunRun Representative is fantastic, he answered all our questions, he makes sure everything is going good with us, and he even periodically stops by to see how we're doing and how we like our solar. Once they put the solar up, it was fast and it was efficient and they were great about cleaning up anything in the yard. The guys were just superb. We have not had any problems and we're loving our no ComEd bills. We used to pay $250 a month for ComEd, now we don't. They're absolutely trustworthy. I'm very pleased with them and the customer service and the way that they treat us afterwards. We're not just forgotten, they still check up on us. It it's just amazing. It's there, it's not just making a sale and goodbye, you're part of the family.
2 years ago
Reply from Sunrun
We are so happy to hear that your representative, Phillip, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thanks so much, Lori!
Sep. 29th, 2023
Verified Customer
Review Source
Jean Chugg california
3 years ago
Reply from Sunrun
We're thrilled you had a good experience, Jean! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jan. 7th, 2023
Verified Customer
Review Source
Sean
Whatever problems that we came up against when doing the installation, they resolved them quickly and efficiently. I cannot believe how easy the project went and how smoothly it went, I've never experienced any contractor perform in the way the sun run performed. The process was incredibly smooth including things like minor details like replacing a stock when they put in they put in a new electrical panel there was issues with the roof they took care of that as well. I recommended them to my mother and she's also very satisfied. The sales staff and contractors are all amazing and I appreciate that the work was performed in a professional manner and everything was handled very smoothly and I really do appreciate having solar in my house.
3 years ago
Reply from Sunrun
We're thrilled you had a good experience, Sean! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 25th, 2022
Verified Customer
Review Source
Dennis L Sr Aurora, CO
All the pricing was pretty much even, but the customer service starting with the sales rep and all the way through the process has been top notch. Everyone is kind and knowledgeable. It was like I was the only customer and they want to make sure everything went right through. The installation went without a hitch and was a lot faster than I thought it was going to be. It was very hands off. I didn't have to do anything, it was just too easy. Everything works perfectly. I've had no issues and it's very eays to understand the app when you're looking at the power or what you're using. Everything is user friendly. Specifically Brandon, my service rep, has been outstanding in this process and I really depend on him. He finds out answers to my questions in a timely manner and get's back to me so he's a top notch employee.
5 years ago
Verified Customer
Review Source
Ferris Chicago, IL
SunRun was able to answer all my questions. The showed me examples of work that they had done. They made sure I had information about solar panels and solar savings. They were quit thorough. The installation process was flawless.They were on time and very respectful of my home. They showed me what they had done after they finished. Everything works the way that it should. Customer service is excellent they are reliable and they're prompt in responding to your calls. About the equipment. The panels are on my roof and we had a horrible storm and I was concerned because my neighbor had pieces of their roof fly out but I had no incident. The other cool thing about SunRun is I had a small stipend for referring other customers to them. I referred them because I thought the service was nice and really didn't expect anything but I thought that was a nice touch.
6 years ago
Verified Customer
Review Source
Darnell Houston, TX
They're very consistent, thorough, and follow through. The Installation process went very well I think they finished even a day ahead of schedule. Of course being inside the home it's understandably noisy within them banging on the roof however I'm very pleased with the end results. From what I've seen the quality is excellent it performs well. I've seen other systems throughout the different communities and whatnot and different places of business I just like the look and the design of the SunRun system. It's been great. Texas suns are monstrous with the heat but the sun is working in my favor.
6 years ago
Reply from Sunrun
We're thrilled you had a good experience, Darnell. We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
