Sunrun Reviews
9.9
Overall Score
Verified Customer
Review Source
CAL-LE
I’ve heard of what other people are experiencing with their Solar programs.
I truly believe I’m with the best company out there no hidden fees no surprises great response in repairs. someone’s always accessible. Customer service is great and attentive to my needs truly make me feel that I matter.
I’ve been extremely pleased.
these are the type of things that I truly experienced with your company.
Thank you for your service
5 months ago
Reply from Sunrun
We're thrilled you had a good experience, Cal-le! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 1st, 2025
Audry Reid Cypress, TX
One of our neighbors on another block was the first to get solar panels. Made me very curious. I knew nothing of Sun Run. Devan W contacted my neighbor and me to tell us about their product. We ended up agreeing to use Sunrun and the following week he had a crew there at the unbelievable hour of 7 AM to start work. Very knowledgeable, quiet and efficient technicians installed our panels and even cleaned up after themselves completely.
The Sun Run administrative staff contacted us to walk us through contracts and timelines for our house to be completed and start using the solar panels. I am very pleased with everyone I have had contact with. There’s a lot of information given to us, but we were able to have all our questions answered. Two reasons for our interest was the fact that our electricity companies cannot guarantee. We have air conditioning or heating during severe weather conditions. That’s the first thing that sold me on Sun Run. The second reason is because I feel our electric bill is just going up up up and no end in sight and this is one way that we can combat High energy cost on a fixed income.I highly recommend them because I think they’re very capable and the product extremely appealing.
8 months ago
Reply from Sunrun
Thanks for your review, Audry! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Apr. 25th, 2025
Review Source
Clark Chaplin
I have appreciated how smoothly the process has gone from the start. Patrick (S) provided excellent customer service and explained the process very thoroughly. Then, working with Kip M to coordinate installation, the level of attention to detail provided a profound sense of reassurance that Sunrun has the interest of the customer in mind. Finally, Ringo S remained in frequent communication through the process of working with my electric utility provider all the way until we were "full go."
Oh yeah, the savings I have seen have also been remarkable. I can say, that receiving a bill from my electric utility provider for the month of late February until late March for $16.91 was awesome!
Thank you Sunrun!
8 months ago
Reply from Sunrun
Thanks for your review, Clark! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Apr. 7th, 2025
Verified Customer
Review Source
Eric Grayson
Going solar with SunRun has been a game changer for my family and our home. Our rep Eva made it so easy and got us set up in record time. Our electric bill is basically $0. The backup battery has successfully powered our home through dozens of power outages. We got an EV and a home charger, this has helped to dramatically reduce our fuel consumption and save a few hundred dollars a month thanks to the solar array.
There is room for improvement on Sunrun’s customer support side. If they can address this, they will go from great, to a truly exceptional enterprise.
1 year ago
Reply from Sunrun
Eric, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!
Jan. 3rd, 2025
Verified Customer
Review Source
Joseph Harker
I am not a bot and am willing to discuss with anyone interested. Sunrun was amazing in accomplishing what I wanted: I produce my own electricity now!!!!
The options for install were clearly delineated. I was made aware of all possible contingencies.
In the end, I can honestly say that it brings me great joy to produce my own electricity and be free from cost increases associated with most power companies…
In the winter I do have pay in a bit, but paying $0.00 for electricity for 8 months of the year is awesome.
1 year ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Joseph! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Jan. 3rd, 2025
Verified Customer
Review Source
Paul Sutton
I love my SunRun solar panels. There was no upfront cost. I simply pay SunRun instead of paying my regular bill to Xcel. This was a no increase in cost deal that is getting better as electricity prices increase. The SunRun website keeps track of my system and SunRun is responsible for any hail damage or other problems with the system. I have bought three sunrun systems for my home and investment properties. I have an electric car which is now primarily powered by sunshine. how cool is that? I would advise any homeowner in an area with sun to get a sunrun system.
1 year ago
Reply from Sunrun
This is awesome, Paul! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Dec. 23rd, 2024
Verified Customer
Review Source
Doug Wolfe
Our Sunrun experience has been nothing but positive. Sunrun advised us and statused progress every step of the way. We have been on Solar for a year now and have had no problems or issues of concern. Pretty much a seamless installation with no worries since up and running. Oh did I mention, the Sunrun people are awesome, with their knowledge and cordial service. Thanks again Sunrun!!
1 year ago
Reply from Sunrun
Thanks for your review, Doug! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Dec. 23rd, 2024
Verified Customer
Review Source
George Minerva
Sunrun staff were very educational regarding all the options for our battery installation on our Sunrun panels. We chose to go through Sunrun itself rather than a large box store as Sunrun was willing to install a battery rather than two batteries and additional panels. The installation crew arrived early and completed the job in one day. They were very thorough and worked hard on a very hot day.
1 year ago
Reply from Sunrun
Thanks for your review, George! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Dec. 18th, 2024
Verified Customer
Review Source
Paul Zartman
I’ve had solar through Sunrun for a few years now and it has been a great decision. My total cost for electric is certainly lower than it was, and that’s the main reason I went solar. Pricing options are plentiful and sized to your electric needs. My salesman, Ben F was SUPER low pressure and very knowledgeable and helped me through the process.
1 year ago
Reply from Sunrun
Thanks for your review, Paul! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 17th, 2024
Verified Customer
Review Source
Beverly G Hasemann.
When John T came to explain about Sunrun solar, he took the time to explain everything. When I didn't understand, he explained again. Never rushed us. Was polite and thorough. Made sure all bases were covered. Gave me enough panels so I didn't have to worry about paying electric. Since e I have owned my solar, our house stays so much cooler. Air conditioning runs less. It's efficient and I'm not ruining the environment. As far as I can say, Sunrun is the best. John really knew what he was talking about. Thank you so much. Beverly
1 year ago
Reply from Sunrun
We're delighted to hear that your representative, John, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks you, Beverly
Dec. 17th, 2024
Verified Customer
Review Source
Ruth Sexton
Customer service helped me to figure out why I wasn't getting a savings. I followed their directions and I contacted my energy company since then I've worked with them to correct everything and my solar panels are working great my bills have gone from $400 a month down to 100. I am still working to make them even lower. But what a savings. Thank you to the service people for helping me figure out what was wrong. I am now receiving a substantial savings. I've recommended you over and over again to many people. Overall I am extremely happy with my solar energy.
1 year ago
Reply from Sunrun
Thanks for your review, Ruth! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 17th, 2024
Verified Customer
Review Source
Dennis Hawkins
Our customer rep, Tom, was a very knowledgeable and personable guy who was thorough and patient when explaining the program to us. The technicians who installed the system were friendly and worked quickly. The output of the system and the savings that Tom told us we could expect were spot-on. So far, there have been no issues to correct with the system and customer support is always there if we need it.
1 year ago
Reply from Sunrun
Thank you so much for your kind words Dennis! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Dec. 12th, 2024
Verified Customer
Review Source
Suzanne Becerra
Robert took the time to not only listen to our needs, but also to ask the probing questions regarding future plans in order to determine what would be the best fit for us. We were initially on the fence regarding the Tesla back up battery and I am glad we moved forward with it. In the past year we have had at least four power outages. With the first one we didn't even realize it until a neighbor said something to us. Yes it kicked in that smoothly, like a small blip of a power surge. We have already recommended Sunrun to friends
1 year ago
Reply from Sunrun
Thank you for taking the time to share your experience, Suzanne . We are overjoyed to learn that Robert took the time to help answer any questions and was able to determine what would be the best fit for you. Thank you for being a part of our Sunrun family!
Dec. 12th, 2024
Verified Customer
Review Source
Walter Rozycki
Kate has helped make determination which of the Sunrun programs were the best form my situation. She also helped me through a couple of hurdles. Her knowledge and expertise in her field made my purchase of solar system a complete success. I install Sunrun's panels on 4 of my rentals and and turned on a couple of my friends. Sunrun has the best programs. They save me and my tenants money and we all are part of the bigger picture, being part of the solution to fight climet change. Thank you Kate.
1 year ago
Reply from Sunrun
Walter, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on you and your tenants. Thank you so much for going solar with us!
Dec. 12th, 2024
Verified Customer
Review Source
Rosemary Stolzenberg
My solar power is optimized by Sunrun. The installation was great and I’m renting the solar system, so any maintenance issues are taken care of by Sunrun. I’m getting credit for power from my solar panels. The costs are much lower over the past year and a half. I took time to hear about Sunrun and review my options, and it’s been a great expo for me and my property.
1 year ago Edited December 16, 2024
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Rosemary! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Dec. 12th, 2024
Verified Customer
Review Source
Judith Helgeson
My Sunrun solar panels were installed in May of 2021. Jason and Sunrun took care of all aspects of planning, installation and inspections keeping me updated as it progressed. Since then they have checked in with me every few months to make sure all is running well and answer any questions. I’m very happy with both the savings and security of the panels and happy that I chose Sunrun.
1 year ago
Reply from Sunrun
We greatly appreciate your positive feedback, Judith! It warms our hearts to know that Jason played a pivotal role in your seamless solar journey and continues to check up with you. We hope that you enjoy the full benefits of going solar for years to come. Thanks!
Dec. 12th, 2024
Verified Customer
Review Source
Ryan Bakken
I was approached at Lowe’s for a consult from Sunrun about solar installation. I was interested already so I set up an appointment. From that point on everything has been very well communicated at each step. The panels were installed promptly and look good! It took a while to get through all of the permitting/inspections/etc but the system has been up & running for almost a month now with no issues. Would highly recommend Sunrun A+
1 year ago
Reply from Sunrun
Thank you for taking the time to share your experience, Ryan! We're so happy to hear that you're enjoying your system and were kept informed every step of the way. Thank you for being part of our Sunrun family.
Dec. 12th, 2024
Verified Customer
Review Source
R Greer
I’ve had Sunrun solar for 3 years. I am happy with the service I received. Jared the salesman was courteous, friendly, and helpful. He answered all my questions and also was available if had any further questions. He made me feel comfortable with the process of getting Solar. I am
So happy I went with Sunrun. I am especially enjoying low cost Electric bill including what I pay Sunrun is minimal compared to what other people are paying who don’t have solar.
1 year ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, R Greer! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Dec. 12th, 2024
Verified Customer
Review Source
Iris Prairie
We have gotten many benefits from putting in solar panels. Our electrical bill has gone down I hundreds of dollars and at the end of the year we got reimbursed for the excess solar that we made. This has been a very good experience for us and I am very grateful not to mention the fact that we didn’t pay anything for it initially. We pay a small monthly bill to Sunrun And will sell the house with the solar panels, which will benefit the next homebuyer immensely.
1 year ago
Reply from Sunrun
We're thrilled you are having a good experience with us, Iris! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 7th, 2024
Verified Customer
Review Source
Marisa Ruiz-Sabater
I’ve been a Sun Run customer for a few years now. From my initial contact with the company, I’ve always experienced a high degree of professionalism by all the employees involved. The equipment was installed promptly and all debris removed promptly. The electrician who connected the solar panels explained everything in detail and answered all my questions. 100% recommended!
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Marisa! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Dec. 5th, 2024
Verified Customer
Review Source
William Kron
We moved to this location and went about investigating adding solar because it worked for us for some time at our former location. I asked four companies to let us know what they could do for us. Sunrun’s presentation was the best. At every point in the acquisition of solar. Sunrun did not disappoint. Professional is the best way to describe how they approached their interactions with us. Our panels have been active fo a few weeks and there have been no “hiccups.” So far, so good. We have no reason to believe that the panels will not perform as promised.
1 year ago
Reply from Sunrun
This is awesome, William! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Nov. 21st, 2024
Verified Customer
Review Source
William Roetling
Program basically leases customers the equipment so zero upfront materials cost. Installation was rapid and quite thorough. Sunrun monitors the system and sends support for any issue. Sunrun has been great and I’ve recommended them to many people. Definitely get the battery option. There was a neighborhood black out and I didn’t notice except for an initial flickering light. Go solar!
1 year ago
Reply from Sunrun
Thanks for your review, William! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Nov. 21st, 2024
Verified Customer
Review Source
Wayne Brown
Sunrun has kept true to every thing they said. Devan V has been exceptional and on top of every obstacle to remove it. The whole organization so far has been 100% perfect. If your thinking of going Solar,call Surun ask for Devan, you will be very satisfied with the exceptional service provided from Devan and Sunruns staff. I will be saving over 700.oo dollars a month on electricity cost. Don't know why I waited so long..
1 year ago
Reply from Sunrun
We're delighted to hear that your representative, Devan, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks!
Nov. 15th, 2024
Verified Customer
Review Source
Gregory Rodriguez
From sales to installation to performance of the equipment I give it top notch review.
Sales presentation covered what to expect, to what is on the horizon on PG&E increasing billing.
Installation was on time covered every step of the upgrade and walked me through the program that monitors the performance of the equipment.
The equipment has been operating without issue. And from my understanding I am now working mainly off the battery system with little to no purchase off the grid.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Gregory! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Nov. 13th, 2024
Verified Customer
Review Source
Ernesto Nunez
They all were very professional and respectful at all times, I can tell they are very well trined and they seams to be happy to work for Sunrun, the safety is very high and professional without interfering with my personal life and they hardly ever disturb you from your daily activities, so you can still work from home or do what ever you want, overall a 10 out of 10 company 👍🏻
1 year ago
Reply from Sunrun
Thanks for your review, Ernesto! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Oct. 29th, 2024
Verified Customer
Review Source
Adam Wilkerson
Tony was my sales rep and he made the entire process simple and smooth. He answered all the questions I had and gave me answers to things I didn’t even think to ask. Sunrun took care of everything from permits to cleanup and inspection and took care of everything with ComEd. I didn’t have to do anything. Getting solar installed has been a fantastic decision and cut my summer bills in half. I’m very happy with the decision.
1 year ago
Reply from Sunrun
Thanks for your review, Adam! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 16th, 2024
Verified Customer
Review Source
Darryl
I had a great experience with the solar installation. Everything was done on time and correctly, with no issues at all. I highly recommend going solar; it's the best decision I made! The representative, Drew Johnson, was excellent, providing a thorough assessment and ensuring I had enough panels. I'm very satisfied, especially since I had a credit last year instead of a true-up!
1 year ago
Reply from Sunrun
We're delighted to hear that your representative, Drew, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Darryl!
Oct. 11th, 2024
Verified Customer
Review Source
Christianna
I had a positive experience with the installation, although there were minor concerns about shrubbery protection during roof cleaning. They handled the water cleanup promptly. However, I found transferring to a new homeowner challenging, especially regarding understanding my monthly bill and wattage usage. More clarity on accessing this information would be helpful.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Christianna! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Gail
The installation process was concerning due to a lack of communication from the technicians, leaving me unclear about what was happening. However, everything was installed well in the end. I appreciate the updates on their site but would like more long-term information and insurance options. Overall, I would recommend this service, especially with the lease transfer option.
1 year ago
Reply from Sunrun
Gail, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Sheila
I had a positive experience with the installation; it was completed in a day and the yard was cleaned up nicely. However, there was a delay with the utility hookup that I couldn't figure out. The system has been trouble-free since then, but I did notice my last bill was higher than expected. Overall, I'm happy with the system and how cool my house is!
1 year ago
Reply from Sunrun
Thanks for your review, Sheila! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had an overall good experience with us. Thanks for doing your part by helping us create a planet run by the sun and if you have any questions or concerns regarding your billing please do not hesitate to reach out to us directly at resolutions@sunrun.com with your concerns and service address. Thank you!
Oct. 11th, 2024
Verified Customer
Review Source
Carol
I recently had an inspection and installation for my solar system, and the process was seamless. The inspection was quick, and I received updates throughout each step. I find it fascinating to see everything come together, and I’m thrilled that I’ve had zero issues since then. Best of all, my electric bill is now nonexistent with our community grid!
1 year ago
Reply from Sunrun
We're thrilled you had an overall good experience, Carol ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 11th, 2024
Verified Customer
Review Source
Erika
I had a good experience with the service; they quickly cleaned up water damage and repaired the air conditioning system. However, I was concerned that they didn't protect the shrubbery during the roof cleaning. I also wish there was clearer information on accessing my monthly bill and understanding my wattage usage—it's a bit difficult to find online.
1 year ago
Reply from Sunrun
Thank you for sharing your experience, Erika.Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Oct. 11th, 2024
Verified Customer
Review Source
James
In home sales was easy. System installation was quick and professional. System was sized correctly with a couple extra panels for insurance. I pay PG&E "0" dollars during early Spring, Summer, and late Fall months. Very small payments for 3-4 months of Winter for natural gas. 10$ for electricity for those months. Over sizing the system I get credited on my natural gas. My true up fees are "0" $ Completely happy with the system.
1 year ago
Reply from Sunrun
Thanks for your review, James! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Oct. 2nd, 2024
Verified Customer
Review Source
Patricia
The initial customer service person indicated that she would be available to guide us through the process on an ongoing basis. This was not the case. Her availability ended after installation and set up. When I had questions about how to proceed to qualify and apply for SRECs, and federal and state rebates, she took a "not my job" attitude. This left us to call customer service reps for help on how to proceed. It took many months, after several calls, to finally get someone to assist us. Since then, the customer service reps and the few needed customer service calls have been addressed very well. The Sunrun product itself is working as expected and we are very satisfied.
1 year ago
Reply from Sunrun
Patricia, thank you for sharing your experience with us and thank you for your review. We are so sorry for the difficulties you experienced during your initial customer service experience , we are happy to hear your concerns were resolved and your customer service experience has improved. Thank you for helping us create a planet run by the Sun!
Sep. 27th, 2024
Verified Customer
Review Source
Matthew J Gartner
I had SunRun install a PPA system over for years ago. Since then there have been no issues and the system has saved me a lot of money. It’s relieving knowing I can run my AC in summer without incurring any of the utility peak usage. The one time I had questions and had to reach out they were also prudent and answered my questions without having to escalate even though they were technical.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Matthew! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 27th, 2024
Verified Customer
Review Source
Elizabeth Phillips
Ryan was great. As someone who had been burned by a solar company that went out of business just a year into my 25-year warranty, I was very distrustful of signing another contract. But Ryan took a lot of time with me, broke things down clearly, laying out all the financial details in a way that made sense. And while he was doing so, I never felt pressured to commit.
Thanks so much, Ryan! I look forward to playing a bigger role in saving our planet, and being able to afford more sushi dinners!
1 year ago
Reply from Sunrun
Elizabeth, thank you so much for sharing your experience. We strive to give our customers the best solar experience and this means so much to us that we were able to provide you with a better experience. Thank you for helping us create a planet run by the Sun and welcome to the Sunrun family!
Sep. 24th, 2024
Verified Customer
Review Source
Claudia
From the very beginning of having solar put on our house it was a great experience. Paul the sales rep was awesome, very helpful and pleasant to work with. The installation team was great. Quick at what they do and left everything clean and tidy.
The only negative I have to say, I was told had to be paid off before system could be turned on(was paying in full) then it took Excel Energy almost 8 months to turn it on. Sunrun is a great company to work with.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Claudia! We appreciate you taking the time to share your feedback with our teams. Thank you for playing such an important role in our solar community and helping us create a planet run by the sun!
Sep. 19th, 2024
Verified Customer
Review Source
Diego Mendizabal
We had a fantastic experience with Delfino who was not only knowledgeable and professional but also took the time to listen to our needs and deliver a solution that met our expectations.
Having a good experience with a service provider can make all the difference, and it's clear that Delfino went above and beyond to ensure our satisfaction with our solar system. Highly recommend his professional services.
1 year ago
Reply from Sunrun
We're delighted to hear that your representative, Delfino, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks so much, Diego!
Aug. 30th, 2024
Verified Customer
Review Source
Teri Kirk
Quick service, professional, friendly, everything has been done so quick and when the installation was done they were very respectful to my home and clean up
after themselves. Ted has been in contact with from day 1 with everything that is
going to happen. I have been very
impressed with the service. Now hoping to save much money on our electric bill!!
1 year ago
Reply from Sunrun
Thanks for your review, Teri! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Aug. 21st, 2024
Verified Customer
Review Source
Corey Stoneking
The salesman, Patrick, was knowledgeable and answered all the questions I had about solar. The sign up process was easy and we are awaiting installation. What I like most so far is that the company is not pushy when it comes to sales. I had a few other estimates and the sales team was constantly calling or texting me about a decision. Sunrun presented the information and allowed me the time to make my decision.
1 year ago
Reply from Sunrun
We're delighted to hear that your representative, Patrick, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Corey!
Aug. 10th, 2024
Verified Customer
Review Source
Shawn
I have been a customer of this solar company for over 10 years and have had a positive experience throughout. Whenever I encountered small issues, their prompt and efficient service team resolved them quickly. I found them to be a top recommended company online, and I believe they truly prioritize customer satisfaction. The system has been reliable, and I have had no major problems. Overall, I highly recommend this company for their excellent service and reliability.
1 year ago
Reply from Sunrun
Your review brightened our day, Shawn! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Jul. 20th, 2024
Verified Customer
Review Source
Robyn
I haven't had to call Sunrun for any issues, but I'd rate them a 5 because they handled a glitch during installation exceptionally well. Despite a big mistake, they went above and beyond to fix it, showing their dedication to customer care. The whole process took about 9 months, but they kept me informed at every stage and made it smooth. Sunrun's commitment to fixing errors and communicating with customers is why I appreciate their service.
1 year ago
Reply from Sunrun
Thank you for sharing your story, Robyn. Your feedback helps us continue to improve your solar experience. We are happy to hear that our team kept you informed through the entire installation process and was able to fix any issues you were having. Thank you for taking the time to share your experience
Jul. 20th, 2024
Verified Customer
Review Source
Charles
The service provided was excellent, and everything is functioning well. Despite living in a different area of California, the installation took about 8 months, but I was not present during the process. I suggest investing in the battery backup as it proved valuable during a recent evacuation due to a fire. With the backup, the refrigerator stayed on, ensuring everything worked smoothly despite the circumstances.
1 year ago
Reply from Sunrun
Thank you so much for your kind words, Charles! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!
Jul. 20th, 2024
Verified Customer
Review Source
Debra
I give them a 5-star rating because they were excellent at keeping me informed every step of the way. Any delays or changes were promptly communicated, making me feel like they had everything under control. The process was very smooth, and I was impressed with their service. Overall, it was a great experience working with this company, especially in sales.
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Debra! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Marquesha
I had a great experience with Sunrun's customer support. The guy who sold it to us was helpful and the process was easy and thorough. I appreciated the drone inspection of our house for panel placement. Adding more panels saved us money, as our previous setup wasn't sufficient. Now, we're saving a lot on our energy bills and even have a negative true-up bill. Overall, I'm happy with our decision to go with Sunrun.
1 year ago
Reply from Sunrun
Thanks for your review, Marquesha! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Karen
My experience with SunRun has been excellent. After taking over from the previous solar company, they quickly resolved the issues with our solar system that were left unattended. Their representative in our area was proactive and efficient in fixing everything. Overall, I have nothing but praise for SunRun and the positive experience they have provided me with.
1 year ago
Reply from Sunrun
Thanks for your review, Karen! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Clifford
I recently had solar panels installed and my experience has been great so far. Everything they promised has been delivered, from improved health to lower utility bills. I'm grateful for the positive outcome, especially considering others I know have had bad experiences with different solar companies. Overall, I highly recommend this company for their reliable service and positive results.
1 year ago
Reply from Sunrun
Clifford, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Jul. 20th, 2024
Verified Customer
Review Source
Robert
I am very pleased with the customer service provided by SunRun Solars. I would rate it a 9 out of 10, as there was no room for improvement. The installation process went smoothly, and I am happy with the results. It's a great feeling to see a zero balance on my electric bill and know that they owe me money. I highly recommend SunRun Solars for their excellent service and savings on electricity costs.
1 year ago
Reply from Sunrun
Thanks for your review, Robert! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Robby
I recently had a solar panel installation done, and I must say, it was a seamless experience from start to finish. The process was efficient and quick, with everything running smoothly. The team was professional and got the job done in a timely manner. Overall, I am extremely satisfied with the service provided. Highly recommend this solar company for their excellent work and customer service.
1 year ago
Reply from Sunrun
Thanks for your review, Robby! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Jul. 23rd, 2024
Verified Customer
Review Source
Harriet
I recently had the pleasure of working with Nate W. from the solar company. He was incredibly professional, gentlemanly, and went above and beyond to explain the program clearly. Despite an incomplete roof inspection, the panels were installed and later had to be taken down for a new roof. Overall, I am pleased with the service and believe that investing in solar energy is a wise choice for the future, especially with rising energy prices.
1 year ago
Reply from Sunrun
Harriet, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jul. 20th, 2024
