Sunrun Reviews
9.1
Overall Score
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Jhon Gonzalez
The overall experience was great. The dollars on roof look great. The wiring and battery look great. There were some stucco holes patches that could have used more detail. The one part I disliked was the painting. It was rushed and does not look professional. There are places where the paint seems to have been done to cover up only.
2 months ago
Reply from Sunrun
We truly appreciate your feedback, Jhon. We are so sorry to hear that you are not satisfied with the painting and we'd be more than happy to speak with you further about your concerns. Please feel free to send a message to resolutions@sunrun.com. Thanks!
Jul. 20th, 2024
Todd davis
For the years 2022 and now 2024, Sunrun solar is more expensive than pulling off the grid. We live in Az and Sunrun customers for 10 yrs, initially the system was fine. But as it ages and breakdowns occur, the responsiveness is extremely poor (no correspondence, months of delays in repair) . This is the second time our inverter has gone down during the summer months and currently at 3 months (April through June) and still waiting for repair. The Sunrun end of year true-up for shortages is about 66% less than what the local power company charges us for electricity. Over 10 yrs we are averaging a savings, but have lost money 2 of the last 3 years.
2 months ago
Reply from Sunrun
Thank you for reaching out to us, Todd. Your monthly savings may fluctuate based on your usage patterns. Rest assured, our team is dedicated to assisting you and are here to ensure you are optimizing your savings potential. Please be on the lookout for a private message requesting additional account information. Once we verify your account we will be assigning a dedicated Expert to assist you further. Thanks!
Jul. 11th, 2024
Review Source
joseph iseri
2 months ago
Reply from Sunrun
Thanks for your review, Joseph! This is awesome! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jun. 27th, 2024
Verified Customer
Review Source
Christopher
I was impressed with the smooth service I received. The experience was seamless and efficient. However, I believe there is room for improvement in terms of timing. Overall, I was satisfied with the service provided.
4 months ago
Reply from Sunrun
Thanks for your review, Christopher! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
George
I was a bit confused at first when I asked a question and it was repeated, but the issue was quickly addressed and resolved. The customer service was attentive and efficient in fixing the problem.
4 months ago
Reply from Sunrun
George, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that our customer service team was able to help you! Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
David
The solar panel installation was smooth, but unfortunately, the roof tiles ended up being cracked. I am now left wondering about the roofing company responsible and the extent of the warranty coverage. It's a bit disappointing to encounter this issue after the successful solar panel installation.
4 months ago
Reply from Sunrun
Thank you for sharing your story, David. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you and get it resolved. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
James
I've had a positive experience with the service so far. There was a minor issue during the original install, but they promptly fixed it. Overall, I can't complain about the service provided. It's been satisfactory and I enjoyed it.
4 months ago
Reply from Sunrun
Thank you for review and thank you for sharing your experience, James. We are so happy to hear that your issue was resolved promptly and you are enjoying our services. Thank you for being a part of our Sunrun family!
May. 8th, 2024
Verified Customer
Review Source
Jorge
I haven't had any interactions with customer service, so I can't comment on that aspect. The service was a bit nerve-wracking because the workers were out in the snow, and I was worried about safety. Overall, everything went smoothly, and there were no issues.
4 months ago
Reply from Sunrun
We're thrilled you had a good experience, Jorge! We really appreciate you taking the time to share your feedback. We appreciate your concern for our installers! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Catherine
My experience with the service was excellent. We didn't need customer service, but they were prompt, efficient, and cleaned up after installation. Overall, very satisfied with the service.
4 months ago
Reply from Sunrun
This is awesome, Catherine! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Milton
I haven't interacted much with them in the past year, but everything seems to be fine now. When asked about the situation, I mentioned that we haven't had many dealings with them, but the recent interaction went smoothly without any issues.
4 months ago
Reply from Sunrun
Thanks for your review, Milton! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Robert
I had a great experience with SunRun. The team installed silver panels on my roof seamlessly. The process was smooth, and I never encountered any issues. Overall, I'm satisfied with the service provided by SunRun.
4 months ago
Reply from Sunrun
Thank you for sharing your experience, Robert! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Richard
The roofing company did a great job adding more panels to my roof and replacing the west side entirely. The installation of 12 panels went smoothly, and everything has been working well for the past year. Overall, I'm satisfied with the work done on my roof.
4 months ago
Reply from Sunrun
This is awesome, Richard! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Anonymous
I had a great experience with the service provided. The team was professional and courteous, completing the work efficiently. I was impressed with their professionalism and how quickly they were able to complete the job.
4 months ago
Reply from Sunrun
Thank you so much for your kind words! We’re delighted to hear that you were happy with the timeliness and professionalism of our Installation team's work. Thank you!
May. 8th, 2024
Verified Customer
Review Source
Robert
The installation process of the solar panels was smooth, but the system went out and took five months to get fixed, resulting in a high electric bill. It was a frustrating experience, and I had to take legal action to resolve the issue.
4 months ago
Reply from Sunrun
Thank you for sharing your story, Robert. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Rodney
The installation of solar panels was initially excellent, but subsequent requests for more panels due to adding an electric vehicle and hot tub have been ignored. The lack of response and transparency from SunRun, coupled with suspicions of financial instability, have soured my opinion of their customer service. Communication regarding lease status and future expectations would greatly improve the customer experience.
4 months ago
Reply from Sunrun
Thank you for bringing this to our attention, Rodney. I can assure you that we would be happy to look into this for you in order to get it resolved. To best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com so that we can personally connect you with an Escalations Expert who can help you with this. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Bette
I was impressed by how quickly they fixed my issue, despite all the storms and COVID disruptions. My internet was down for 5 months, but I only had to pay extra for 2 months due to credit buildup. Great service!
4 months ago
Reply from Sunrun
Thanks for your review, Bette! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Odis
I didn't have high expectations, but this product did what it promised. It took care of my electric bill, with just the usual monthly charge on top. I didn't really need any help, but it did the job fine.
4 months ago
Reply from Sunrun
Thanks for your review, Odis! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Frank
The service I received made me feel like part of the family. It was quick, easy, and whenever I had a question, they were there to help. I was completely satisfied with their assistance.
4 months ago
Reply from Sunrun
Thank you for providing your feedback, Frank. We’re delighted to hear that our team was attentive and addressed all your questions. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Jose
I recently got a new product and I must say, it has been a great investment. It has been very efficient and cost-effective, helping me save money on electricity. Overall, I am very satisfied with my purchase.
4 months ago
Reply from Sunrun
Thanks for your review, Jose! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Richard
I haven't used the product much, so I couldn't rate it fully. Overall, it was good until the last day, which was a disaster. The rest of the experience was positive. That's all.
4 months ago
Reply from Sunrun
Hi there Richard! Thank you for bringing this to our attention. Our team would love the opportunity to speak with you further about your concerns to see how we can assist you. Please send your service address and an overview of the specific issues you are having to resolutions@sunrun.com so we can help you further. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Robert
The service provided was excellent, the team was highly professional and efficient in completing the task. I was satisfied with the outcome and would recommend their services to others.
4 months ago
Reply from Sunrun
Your review brightened our day, Robert! Thanks for taking the time to share your positive experience with our team! We're so happy you chose us as your solar provider. Welcome to the Sunrun family!
May. 8th, 2024
Verified Customer
Review Source
Mildred
I had a very good experience with the service. Everything went smoothly and quickly, with the job completed in just one day. The workers were very tidy and efficient. I didn't encounter any issues at all.
4 months ago
Reply from Sunrun
Mildred, it brings us immense joy to hear that you had such a great experience and that your Installation was seamless. Thank you for taking the time to share your experience with others. Thank you for helping us to create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Robert
The service was incredibly smooth and efficient. The employees were fantastic, explaining everything clearly and executing the task beautifully. I was thoroughly impressed with the experience.
4 months ago
Reply from Sunrun
Hey there, Robert! We truly appreciate you sharing your experience with our employees. We are thrilled to hear that they were able to explain everything clearly and we hope you enjoy the benefits of going solar for years to come. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Anonymous
The product is responsive and to the point, but had defects in some components initially. After replacement, it has been running smoothly. There were no major issues, and I appreciate the assistance provided.
4 months ago
Reply from Sunrun
We're thrilled to hear that your system has been working great after you got the replacement part needed. We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Richard
I appreciate the effort in following up, but I encountered a small issue this year in my garage. There was a minor leak, possibly due to a screw, causing some dripping. Overall, the service was satisfactory.
4 months ago
Reply from Sunrun
Richard, we appreciate you bringing this to our attention. We are so sorry to hear that you have a minor leak in your roof and our team would be happy to look into this further for you. In order for us to best assist, please send a message to resolutions@sunrun.com with your service address so we can confirm your account and get you in touch with one of our Escalation Experts. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Roxanna
The service was surprisingly good, as I could easily reach someone whenever I needed assistance. It was fast, reliable, and overall, I had a positive experience. However, there were some aspects that left me feeling unsure.
4 months ago
Reply from Sunrun
We are happy to hear that you had a positive experience with our services, Roxanna. Our team would be more than happy to speak with you further about any issues or concerns you have having. Please send a message to resolutions@sunrun.com with your service address along with an overview of the nature of your concerns. Thank you!
May. 8th, 2024
Verified Customer
Review Source
William
My experience with Sun Run was disappointing. Despite full sun all day, the energy generated was low. The winter energy accumulation was also unsatisfactory. Even after spending $200 for an evaluation, I was still disappointed. I would not recommend Sun Run.
4 months ago
Reply from Sunrun
Hey William, we appreciate you letting us know that you are having issues with your panels. Our team would love the opportunity to speak with you further about the specific issues you are having so we can get you the help you need. To get started, please send a message to resolutions@sunrun.com with your service address and a brief overview of the issues you are encountering. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Shirley
The customer service response was satisfactory, although not always to my liking. The installation process was good, not very quick but done to my satisfaction. Currently waiting for someone to come check my solar panels due to communication issues. Hoping for a resolution soon.
4 months ago
Reply from Sunrun
Thank you for sharing your story, Shirley. Your feedback helps us continue to improve your solar experience and we are so sorry that the installation took longer than expected. Our team would be happy to get a technician out to your property to look at the communication of your panels. Please email resolutions@sunrun.com with your service address so we can confirm your account. Thank you!
May. 8th, 2024
Review Source
Chad Omori
I was skeptical at first with some of the negative customer service reviews. But I have to say this was one of the best decisions I’ve made honestly, I pay less for electric and will continue to do so over the next 20 years plus, I got a battery bonus Rebate card of over $4000, I have a Tesla back up battery to power through any electrical outage and at zero cost whatsoever. My equipment has been running for almost a year with no issues and my electric bill from my power company has been in the negative for over six months. I can’t be happier.
3 months ago
Reply from Sunrun
Thanks for your review, Chad! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jun. 18th, 2024
Moriah Curran
Customer service is great ! Very helpful, Juan walked me through every step of obtaining solar, the entire NV energy process, along with my project manager. They made the leasing and installation of solar very easy. The installers were kind, courteous and very helpful the day of the installation.
I would recommend Sunrun for all of your solar needs !
3 months ago
Reply from Sunrun
Moriah, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Juan was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!
Jun. 12th, 2024
Review Source
Katherine Santifer
We had a few mishaps along the way. But overall, we are very happy with the outcome on the looks from the street and how the system works. We are so glad to get the battery backup system. Happy to be saving money on electric from SCE, those bills were killing us. Our Rep Ryan really took care of us along the way, and we didn't pay a dime for any part of the system as it went up. Looking forward to years of hassle free and cost effective power. Thank you!
3 months ago
Reply from Sunrun
Thanks for your review, Katherine! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jun. 8th, 2024
anna manzi
Sunrun and I sort of helped each other . I couldn’t afford the cost of putting the panels on my roof myself so with their plan, I was able to put panels on my roof and share the electricity with them. They voted the cost of the panels and I got the benefit of a very low electric bill and when my panels need to be replaced, I would like them to do it again.
3 months ago
Reply from Sunrun
Thanks for your review, Anna! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Jun. 8th, 2024
Review Source
Roxanna Randall
Sunrun was very easy to work with. They explained everything in detail and was always ready to help answer all my questions. They keep me informed of each step. The process was fairly quick and simple. I never have an electric bill and always have credits for the next year I would recommend them to my family and friends or anyone thinking of getting solar.
3 months ago
Reply from Sunrun
Thanks for your review, Roxanna! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jun. 8th, 2024
Danielle Mazza
Sunrun was flawless in their execution of our solar panels. I was truly impressed by Patrick and his team and how available they all were to answer any questions. This team kept me informed through the entire process. I am truly grateful to Patrick and his team, they get an A++++++ in my book for sure!!! I tell everyone about this company & team!! Thank you again for everything Sunrun, Patrick & Team
3 months ago
Reply from Sunrun
Thank you for sharing your feedback, Danielle! We are thrilled to hear that your representative, Patrick, was attentive and was able to help answer your questions. Thanks for helping us create a planet run by the sun!
Jun. 8th, 2024
Review Source
Rebecca Tybor
I am renting out my solar panels with a battery back up. With my son, daughter-in-law, their 5 kids that all live with me create a ton of electricity with all the TV’s, phones, tables, etc plugged in almost 24/7 was costing me a huge amount monthly. With SunRun’s solar panels, I am saving money every month! The electric went out a few days ago and the battery backup kicked on which was a relief! Professional and friendly service - you cannot go wrong with them! I highly suggest everyone get solar panels from SunRun!
3 months ago
Reply from Sunrun
Thanks for your review, Rebecca! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 30th, 2024
Brian S
The whole process was seamless from beginning to end. We were kept informed of every step and what would be done and when. The communication was regular and extremely informative. We had no issues with any part of the process and every person we worked with was amazing with keeping us informed and answering any questions we had. We would highly recommend SunRun for anyone interested in solar power.
3 months ago
Reply from Sunrun
We're delighted to hear that our team was able to help guide you through your solar journey and help answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Brian!
May. 30th, 2024
Verified Customer
Review Source
Susan Moffat Mission Viejo, CA
The amount of money I pay each month is super!
Have the app so can track my energy amounts and that my panels are working.
Have had no need for customer service since installation.
I like that Sunrun is constantly monitoring their equipment and will take care of it if anything goes wrong.
My rep was super attentive until the system was all turned on and now I struggle to get a response to a question via text.
I have yet to receive the money promised for referring a customer.
8 months ago
Reply from Sunrun
Susan, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. We definitely don't want you to miss out on your referral, and we want to get this resolved for you as quickly as possible. In order to best assist you, we will be sending you a private message requesting additional account information so we can help you further. Thanks so much!
Jan. 12th, 2024
Verified Customer
Review Source
Lauren
I had a great experience with SunRun. The team was communicative throughout the installation process, which was quick and completed in just one day. The foreman was excellent, providing a clear rundown of the work. Everything was explained beforehand, and they followed up after the install to ensure everything was working well. Overall, a straightforward and satisfying project.
8 months ago Edited January 10, 2024
Reply from Sunrun
Your review brightened our day, Lauren! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Jan. 10th, 2024
Verified Customer
Review Source
Carl Coutu Hope Valley, RI
Dislike how long it takes from installation to activation of the system. I realize you are at the mercy of the local inspectors but the process literally took months. Communication could improve during that period. However, your installers were excellent and cleaned up after themselves.
8 months ago
Reply from Sunrun
Thank you for sharing your story, Carl. Your feedback helps us continue to improve your solar experience and we genuinely appreciate you sharing your experience. Thanks so much for choosing us as your solar provider.
Jan. 10th, 2024
Review Source
Bob Saddler
From sales to installation and a year of functioning, everything has been 100% great!
5 days ago
Reply from Sunrun
Bob, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!
Sep. 16th, 2024
Review Source
David Ellis
My solar panel purchase from Sunrun was honestly the best product purchase experience I’ve ever had. The joke I’ve told my friends was that I wish SunRun also sold carpet, refrigerators, and cars!!
Everything from my initial contact with Sunrun, where they explained everything in incredible detail through a screen share on my phone and when the time was right, explained each document I digitally signed.
Then we were assigned a project manager, who did a fantastic job of keeping up with every last thing for us. We were given updates via text throughout the whole process, so I never wondered much longer it would be.
When the installers came, there were some on the roof and some in the attic and others outside, putting the panels together. Despite a lot of work, they finished in a single day and they were extremely polite and even explained what the parts were and how they fit together.
The app works incredibly well. The panels operate efficiently, we’ve never had a single technical glitch, and all we know is that our electric bill is immensely less than it was before the panels were installed. Getting solar panels was the best thing we ever did, and SunRun was the best company we could’ve picked to do it.
4 months ago
Reply from Sunrun
Thank you for your review, David! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 14th, 2024
Review Source
Henry Kim
Everyone at Sunrun was a pleasure to work with. The sales process was informative and the salesperson Ryan W. worked very hard to ensure that all needs were met, both financially and operationally with the system. He even suggested an affordable way to get a Tesla whole-house battery backup system which has worked out great. The installation process was excellent. Sunrun discovered that our roof needed to be replaced and they took on the task of figuring out how to take that on themselves and do so at a lower price than we were able to find for a roof replacement when we looked into it ourselves. During the roof installation, a worker's ladder fell and damaged part of our front door and they immediately sent out an artisan to fix the damage perfectly. When we had some difficulty getting into the online portal, the whole team got involved to resolve my access. Sunrun came a few months after installation and fine-tuned the system (software I think) and the power savings is measurable as a result. Finally, from the recent heavy rains we had some water leaking through part of the roof and since Sunrun subcontracted the new roof installation, they "stepped-up" and took on the task and cost of getting that fixed under warranty.
The point of everything above is that Sunrun is a different kind of vendor in that they are responsive to phone calls, responsive to emails, and treat every issue like it was their own personal house and own personal solar system. They have repeatedly taken responsibility to fix issues that have arisen. Every employee has been very pleasant to work with. Don't hesitate - sign up with this company!
4 months ago
Reply from Sunrun
We really appreciate you taking the time to share your story with others, Henry! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience and being part of our Sunrun family. Please feel free to reach out if you have any additional issues in the future. Thanks!
May. 9th, 2024
Review Source
Jay
To date, Sunrun has performed as promised. Being skeptical in the beginning, we quickly became comfortable with the process and it was a “No Stess” experience. We were kept informed throughout all phases of the project right up to installation day. The install crew were very professional and made sure the property was clean and tidy at the end of every day. The design and layout look great with the triple black panels and best of all they are performing as indicated. All and all we are very happy with our system and the money we are saving with our energy bills which are $0.00 most months. If you are considering Solar for your home, I would highly recommend Sunrun for your peace of mind and reliability.
Jay C.
Guilford, CT
4 months ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Jay! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
May. 7th, 2024
Nicole Mandel
An amazing company! Truly easy process with a kind, trustworthy team. Kyle was a wonderful first contact on our solar journey. He broke down all of the specs and pricing so we could understand and know we were making the right choice. He got us answers to our questions and adjusted things to meet our needs. The installation team was knowledgeable and informative even giving us some tips and trouble shooting info so we were prepared for multiple scenarios ( everything ran smoothly so we didn’t need them but it gave me confidence that I knew what to do just in case). Then Lindsey made sure we were up to date for everything in the home stretch. Super happy with the results and the amazing customer care.
4 months ago
Reply from Sunrun
We're delighted to hear that your representatives Kyle and Lindsey, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Nicole!
May. 7th, 2024
Premnath Gopinathan
Last year in Spring I made the decision to go solar energy for my home, and after extensive research, I chose Sunrun from my Costco membership for their stellar reputation in the industry. From the initial consultation to the final installation, my experience with Sunrun has been nothing short of exceptional. First and foremost, I was impressed by the quality of Sunrun's solar panels. Not only are they highly efficient in harnessing solar energy, but their durability and sleek design also added a touch of modernity to my home. They meticulously assessed my property to determine the best placement for the panels, ensuring maximum efficiency and appealing appeal. They worked diligently to seamlessly integrate the panels into my home's architecture, taking great care to maintain its integrity. Not only do they offer top-quality solar panels, but their installation team is unparalleled in their professionalism, expertise, and commitment to customer satisfaction.
Kudos to Sunrun and their outstanding installation team for a job exceptionally well done!
4 months ago
Reply from Sunrun
We're thrilled you had a good experience, Premnath! We appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Apr. 30th, 2024
Review Source
Chris Borr
I first contracted with Sunrun to design, stall and lease a solar array in 2013. The process was very straightforward and our solar panels were up and running in a few short months. The system was designed well and we owed $0 at each true up for a number of years. Once our adult son moved back home, I worked with Derek and Megan to expand the array. I was very satisfied with the excellent customer service they and other Sunrun colleagues demonstrated in designing and installing more panels. We are back to owing $0 at true up! I was also very impressed with Sunrun when I planned to replace my roof. They were on time and very efficient in removing all the panels and hardware and safely storing them onsite. Once the new roof was on, Sunrun was equally responsive in coming out to re-install all the hardware and panels and I was up and running shortly after.
4 months ago
Reply from Sunrun
Thanks for your review, Chris! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Apr. 30th, 2024
Review Source
Tom Burke
Three years ago we applied for the Costco home roof solar panel program. The program was managed by SunRun. SunRun was remarkably ompetent and designed and installed our solar panel system. They coordinated with our local electric utility to provide a seemless transition from a utility based system to a primarily solar based system. Our monthly power bill dropped from about $200 to about $35 with no apparent change in the quality of service. We have operated at the lowest available utility bill thru summer and winter seasons. We were pleased and very surprised to realize that our solar panels fully offset our air conditioning power demand thru our complete mid-Florida use.
We could not be more pleased with the SunRun work and the very pleasant support of its staff
4 months ago
Reply from Sunrun
Thanks for your review, Tom! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Apr. 24th, 2024
Review Source
Hipolito Nunez
Sunrun representative Blakeslee S. presented herself as very knowledgeable about her product. Unlike other I spoke with from other companies. Everything Blakeslee stated and indicated would happen did happen. She stayed on top of our installation and if an issue arose it was taken care of immediately. The electrician was very professional and made sure his work was neat and the installation looked good on the house. The solar panel installers were also very neat. Extremely fast and made sure the grounds were cleaned up. Once completed Blakeslee came to make sure the work was done and I was happy. I would recommend Sunrun to anyone e who is looking for solar.
4 months ago
Reply from Sunrun
We're delighted to hear that your representative, Blakeslee, made such a meaningful impact on your solar journey and was on top of every issue you were having. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you so much, Hipolito!
Apr. 23rd, 2024
Betty Molner
So far, we are very satisfied with SunRun. The sales representative, Elias, was very informative and spent a good deal of time with us explaining EVERYTHING. When we told him that we knew we would not qualify because we needed to replace our roof, Elias was quick to let us know that they work with several roofing companies and they could help us to replace our roof. He told us not to worry about getting quotes or any permits. Sunrun did all that for us saving us the hassle. The roofing company came to our home, right on time and they replaced our roof and facia boards quickly and were very professional. They also cleaned up the mess and hauled everything away. Sunrun also gave us some monetary assistance with the cost of the roof. During the whole process, Elias was in constant communication with us, letting us know what what going on and when the inspector was expected to show up. Everyone came right on time and the entire process went smoothly. We are still kind of new to the process, but so far we are greatly pleased with the results. I would highly recommend Sunrun to anyone considering solar. They are a great company- in many states-and if you look at all the reviews, you will see that most of them are 5-star.
5 months ago
Reply from Sunrun
We are so happy to hear that your representative, Elias, played such a crucial role in guiding you through your solar experience. Your feedback is invaluable to us, and we appreciate you taking the time to share your story with others. Having you as part of the Sunrun family brings us immense joy. Thank you so much, Betty!
Apr. 2nd, 2024
Verified Customer
Review Source
Laurie Kligel New Bedford, MA
I like the HUGE savings on my electric bill. I have only needed to contact customer service once and they were very helpful.
I do not like how my electric company doesn't pay me but instead gives me a HUGE credit that I can only use for my electric bill. It would be nice if they either paid me or let me apply this credit towards my heating/gas bill with the same company.
10 months ago
Reply from Sunrun
Thanks for your review, Laurie! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Nov. 2nd, 2023
