Sunrun: Read 3,095 User Reviews From Real Homeowners

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Verified Customer

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Nazareth Lee

Always very good customer service. Always willing to help in any way, and very pleasant to work with.

1 week ago

Reply from Sunrun

Thanks for your review, Nazareth! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Darrell Thompson

Great customer service. Anytime a problem arises they quickly call me to come out and inspect the system. Very nice employees.

2 weeks ago

Reply from Sunrun

Your review brightened our day, Darrell! Thanks for taking the time to share your experience, and we're so happy to hear that our team was able to quickly resolve any issues that arise. Welcome to the Sunrun family!

Dec. 3rd, 2024

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Verified Customer

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Aaron Pike

I liked that sunrun was able to give me a quote online and matched other competitive bids, they did not run me through the in person visit to get things initiated.

4 weeks ago

Reply from Sunrun

Thank you for sharing your feedback and experience, Aaron. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Nov. 26th, 2024

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Verified Customer

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Travis Kupau

The process was easy and SunRun handles all the paperwork, which is a plus. Everyone we worked with was great and always kept us in the loop with each step.

1 month ago Edited November 20, 2024

Reply from Sunrun

Your review brightened our day, Travis! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 21st, 2024

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Verified Customer

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Amy Alderson

Installation was completely taken care of by our team, and our energy bills are now a tiny fraction of what they used to be. Our experience with Sunrun has been excellent!

1 month ago

Reply from Sunrun

Thanks for your review, Amy! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Gerald Wilk

The system is working well. The installation went quickly and the people I’ve dealt with along the way have all been very helpful and knowledgeable.

1 month ago

Reply from Sunrun

Gerald, thank you immensely for taking the time to share your wonderful experience with us! It brings is immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission

Nov. 21st, 2024

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Verified Customer

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Traci Sheppard

I haven't decided if I will get solar yet but Sunrun has been very informative and professional. They have been available to give me a quote and answer all of my questions.

1 month ago

Reply from Sunrun

Hey Traci! We truly appreciate you taking the time to share your positive experience with us. We are thrilled to hear that our representatives were able to provide you with a quote and answer all of your questions. Please feel free to reach out if you have any questions!

Nov. 21st, 2024

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Verified Customer

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Amie Sykes

Sunrun is a reliable, responsible company. The process of going solar takes time, but you will not regret it. It has helped me save a great deal of money.

1 month ago

Reply from Sunrun

Thanks for your review, Amie! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Jose Cortez

Precise information given in a timely matter. Zero sales pressure. Flexibility of personal schedule during call times. Overall amazing Customer Service

1 month ago

Reply from Sunrun

We're thrilled you had a good experience, Jose! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 19th, 2024

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Verified Customer

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Michael Ingram

The solar experience was smooth, the panel installation process went well, and the panels themselves work great. I wish there was a bit more transparency in the payment structure.

1 month ago

Reply from Sunrun

Thank you for sharing your positive experience with us, Michael! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!

Nov. 15th, 2024

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Verified Customer

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Dan Cordle

Mathias and his team were amazing. Very thorough of the whole process. Very personable unlike most sales teams. Constant communication. Great experience so far. Thank you

1 month ago

Reply from Sunrun

We're thrilled you are having a good experience, Dan! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 13th, 2024

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Verified Customer

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Michael Walkup

Responded quickly to my inquiries and gave me options for installation. System up and running as advertised and they responded quickly when some birds took out some wiring.

1 month ago

Reply from Sunrun

Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 31st, 2024

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Verified Customer

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Edward Starz

I had a very good meeting with Derek. They worked out a great deal for me and everyone was very professional when they did the site survey and working up my quote!

1 month ago

Reply from Sunrun

Thanks for your review, Edward! We're so happy to hear that you are having a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Oct. 30th, 2024

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Verified Customer

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Stephen

Awesome company! Great contact kept us in the loop of the process the entire time. Instllers were professional and did a fantastic job. All Electrical work looks amazing. System functions fantastic. 100% reccomended.

2 months ago

Reply from Sunrun

Stephen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 15th, 2024

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Verified Customer

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Chris Shepherd

Like: Sunrun's reporting capabilities so we can see how we are doing. Dislike: Sunrun's customer service help process is cumbersome and it was hard to understand some of the representatives because English was not their primary language. Also, we needed technical support and it took months to resolve.

2 months ago

Reply from Sunrun

Thank you for sharing your feedback, Chris. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate your concerns to look into further . Thanks for choosing us as your solar provider!

Oct. 15th, 2024

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Verified Customer

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Kent

Likes: Very proactive during initial installation and startup. Dislikes: 1. Installer failed to finish bird screen installation and failed to clean up the bird poop, even after they came back to complete installation. 2. Sunrun mistakenly bounced me to the installer to correct a Wi-Fi connection issue. 3. Sunrun hired a rudely aggressive and dishonest marketing firm to try and sell me an add on battery wall. 4. Sunrun told me the rain would keep my solar panels clean. According to two independent roofing / solar inspectors, the panels need to be cleaned annually.

2 months ago

Reply from Sunrun

Thank you for sharing your feedback, Kent. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 15th, 2024

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Verified Customer

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Jimmy

I had a great experience overall; everything seemed to work smoothly. However, I was surprised to still receive an electric bill after the sales, which is a bit disappointing. It's close to what I expected, but I thought I wouldn't have any bills at all. Overall, I'm satisfied but with some reservations.

2 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Jimmy. We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please be on the lookout for a private message requesting additional information. Thank you!

Oct. 11th, 2024

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Verified Customer

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Bruce

I had a positive experience with the service. Everything went smoothly during the installations, and I was pleased with how well they performed. Overall, I would recommend them based on my satisfaction with their work.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Bruce! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Donald

I had a good experience with the installation, although the hookup took longer than expected. Overall, I'm satisfied and would definitely consider using their services again despite the minor delay.

2 months ago

Reply from Sunrun

Thank you for sharing your story, Donald. Your feedback helps us continue to improve your solar experience, and we apologize that your installation took longer than expected.

Oct. 11th, 2024

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Verified Customer

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Ronald

The experience was quite smooth overall, which I appreciated. However, I did have some concerns that were not addressed at the moment. Overall, while there were positives, I felt some aspects could use improvement.

2 months ago

Reply from Sunrun

Hello Ronald,

My name is Aulana, and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to help with your concerns. In order to assist you, can you please provide me with your specific concerns and service address?

Thank You,
Aulana

Oct. 11th, 2024

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Verified Customer

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Cathleen

I had a great experience! Everything went smoothly without any issues, and I'm really happy with the service. Highly recommend it to anyone looking for a hassle-free experience!

2 months ago

Reply from Sunrun

Thanks for your review, Cathleen! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Donna

I've been very happy with this service. They truly exceeded my expectations, and I would recommend them to anyone looking for quality and reliability. Excellent experience overall!

2 months ago

Reply from Sunrun

Thanks for your review, Donna! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Linda

I had a frustrating experience with Sunrun. It took a long time to get everything installed, and they did it incorrectly, leaving me with issues on my roof. I regret choosing them as they haven't completed the project and have left me in the dark. They need to improve customer communication, especially regarding refunds and battery backup options.

2 months ago

Reply from Sunrun

Linda, we are so sorry for this experience and we want to help resolve your concerns as well as provide you with a better experience. Please email us at resolutions@sunrun.com with your service address, name and specific concerns so we can assist you. Thank you!

Oct. 11th, 2024

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Verified Customer

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Karen Wright Ridgely, MD

I had a positive experience overall. The team has been very responsive and proactive when issues arise, always out here working to resolve them. It’s reassuring to know they are dedicated to maintaining quality service.

2 months ago

Reply from Sunrun

Karen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Dennis

I had some initial frustrations with the solar system, feeling like no one was coming to help. However, a technician did come out and addressed a few issues, ensuring everything was working correctly. Overall, the system has been trouble-free since then, so I’m satisfied with the resolution.

2 months ago

Reply from Sunrun

Thank you so much for your kind words, Dennis. We’re delighted to hear that our team was able to resolve the issues you were having with your system. Thank you for taking the time to share your experience with others.

Oct. 11th, 2024

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Verified Customer

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Jane

I had a good experience with this service many years ago. I would definitely recommend it to anyone looking for quality. Overall, I'm satisfied with my experience and would suggest others give it a try.

2 months ago

Reply from Sunrun

Jane, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Kirk

I had a great experience with the service. They inspected my roof quickly and efficiently, measuring for the panels and completing the installation smoothly. The cleanup was thorough, leaving everything in good order. Overall, it was a nice, hassle-free job!

2 months ago

Reply from Sunrun

Thanks for your review, Kirk! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Anonymous

I had a very smooth experience overall. However, I found that there were no immediate issues or concerns at this time. Overall, my interaction was quick and efficient, but I did not encounter any significant problems.

2 months ago

Reply from Sunrun

Thanks for your review! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Sherry

The installation process was mostly smooth and completed in a day, but communication with the technicians was lacking, leading to some confusion. While I'm satisfied with the installation, I have concerns about my electricity bill being higher than expected. I’d appreciate more long-term information and updates from the company.

2 months ago

Reply from Sunrun

Sherry, thank you for reaching out to us and apologies for the lack of communication you experienced. We would be happy to assist you with your concerns and we will be sending you a direct message to assist you, thank you!

Oct. 11th, 2024

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Verified Customer

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Charlene

I had a great experience overall! Everything went smoothly without any issues. I also noticed a reduction in my energy costs, which is a big plus. I'm quite satisfied with the service and how everything was handled.

2 months ago

Reply from Sunrun

Thanks for your review, Charlene! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Diana

I had my installation done recently, and I must say, it was a satisfying experience. I haven't encountered any problems, and overall, my experience has been positive. I'm pleased with how everything turned out.

2 months ago

Reply from Sunrun

Diana, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Louis

I had a great experience with the installation of our solar panels. The team was professional and completed the job quickly. The Sunrun representative was particularly impressive. Overall, I highly recommend their services!

2 months ago

Reply from Sunrun

This is great to hear, Louis! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!

Oct. 11th, 2024

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Verified Customer

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Yohannes

We love Sunrun solar , but my house now a lot of birds make a nest behind the solar panel because there’s a big space between the solar panel and the roof ( it’s easy to make nest ) , the other house that have the solar panel as well but not from Sunrun there no space , so the birds can’t make a nest . Our roof ‘s dirty n lots of bird feathers flying and on the roof too 😞, That’s our problem .

2 months ago

Reply from Sunrun

Yohannes, we appreciate you reaching out and letting us know about the bird nests behind your solar panels. If there is anything we can assist you with please send your service address to resolutions@sunrun.com. Thank you!

Oct. 11th, 2024

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Verified Customer

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Thomas

I am happy the way the system works now. In the beginning had problems it stop working . Took month to fix. Now I am very upset with the roof. The roofer did a terrible job. Had the ridge vent come off right before a storm. Paid someone to mail back on before the heavy rain hit. The roofer resecure the ridge vent but didn’t take care of the other issues like expose nails, gaps and shingles, and trimmed around the vents. I’m having another roofer to come out correct problems.

2 months ago

Reply from Sunrun

Thank you for taking the time to reach out to us, Thomas. We are happy to hear that you are enjoying your system and we hope you continue to enjoy the benefits of solar for years to come. If there is anything we can do to assist with your roof, please send your service address to resolutions@sunrun.com. Thanks!

Oct. 4th, 2024

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Verified Customer

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Donna

Sales and tech people are very knowledgeable, efficient and friendly. Equipment installed is unobtrusive and appears to work well. Spacing out payments monthly is easy to handle.

2 months ago

Reply from Sunrun

This is awesome, Donna! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Oct. 2nd, 2024

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Verified Customer

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Thomas

To be very honest promises made, promises not kept. After all the we need to inspect your roof, and electrical panel, we filed a formal complaint with Sunrun about our roof having an issue just below where the solar panel was installed, right where a human being would be standing to install the panel and they said it wasn’t their fault. They do not accept blame for damage by their installers. Only if the location of the panel is leaking. They never returned a report and just left us to fend for ourselves. Pathetic! SunRun DID NOT send their own team to inspect the issue either. They used secondary source. And I still do not have the report! We had to fix the roof issue ourselves!

2 months ago

Reply from Sunrun

Thank you for bringing this to our attention, Thomas. We are so sorry for this experience and we want to help resolve this for you. We will be sending you a direct message to obtain additional information to assist you. Thank you!

Oct. 2nd, 2024

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JUN LLEMIT

So quick installation. We were amazed on how quickly our installation and res So quick installation. We were amazed on how quickly our installation and response was from Sunrun, our representative did an excellent job responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative Gary K did an excellent job from start to finish, he is so kind and respectful, when you call he is responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative to our friends and family.

1 month ago

Reply from Sunrun

We're delighted to hear that your representative, Gary, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you for sharing, Jun!

Nov. 8th, 2024

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Jeff

I have nothing but good things to say about this company. They are a quality, professional organization that left me feeling like I did the right thing by choosing solar power. They are always available for any questions or concerns you have during the process and they basically do everything for you. I would choose no other company to do my solar power.

1 month ago

Reply from Sunrun

We're thrilled you had a good experience, Jeff! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 31st, 2024

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Verified Customer

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Wayne Joseph

The team at sunrun is amazing. From the start with Erik hes knowledgeable and can explain in detail the process and product. After signing...dealing with Chelsea she's amazing. Can't say enough about her. Alex was very prompt on setting up my install. Thank you for all your help ...

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Wayne! We really appreciate you taking the time to share your feedback on each stage with our team! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 17th, 2024

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Verified Customer

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Freddy Beltre

Workers were professional and organized in the way that they work. Great job in cleaning up after themselves. It's only been 24 hours that we've been with the system I think the best review can be given once we get our electricity bill.

3 months ago

Reply from Sunrun

This is awesome, Freddy! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 16th, 2024

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Verified Customer

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Barbara

Getting our solar panels to help the energy grid and to save us money was a smart and effortless move on our part. Everything went well on the quick installation and now that we have had it for just over a year, we couldn’t be happier. Absolutely no regrets!

3 months ago

Reply from Sunrun

Thanks for your review, Barbara! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 16th, 2024

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Verified Customer

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Charles

I had a great experience with Sunrun! The service was efficient and I appreciated the easy access to our project manager, who was wonderful to work with. Overall, everything went smoothly, and I even got a nice pair of blue sunglasses as a bonus. Highly recommend!

3 months ago

Reply from Sunrun

Charles, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Sep. 14th, 2024

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Verified Customer

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Claudia

I had a seamless installation experience with no exposed pipes, and everything went as planned. Over the past couple of years, my electric bill has been impressively low, reflecting the efficiency of the system. Overall, I'm very satisfied with the service and performance!

3 months ago

Reply from Sunrun

Thanks for your review, Claudia! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Albert

I had a smooth installation experience overall, though there was a delay due to missing parts. After installation, I noticed a minor leak, but the response was impressive; they sent someone out promptly to fix it. Overall, no hassle and I'm satisfied with the service!

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Albert! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Frank

The installation process was seamless and well-executed, with all piping neatly placed in the attic. Overall, my experience has been positive, and my electric bill has remained low, indicating that the system is working effectively. I’m satisfied with the service provided.

3 months ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Frank! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Sep. 14th, 2024

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Verified Customer

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Carl

I had a fantastic experience with my Sunrun installation! The design process was seamless, and the installation went smoothly. Since then, I've enjoyed not receiving any PG&E bills. I highly recommend this service to everyone looking to make the switch!

3 months ago

Reply from Sunrun

Carl, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Sep. 14th, 2024

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Verified Customer

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Katy

I had a fantastic experience with the project! The team was wonderful and very accessible, making the process smooth and enjoyable. The insulation work was thorough, and I've noticed a significant drop in my electricity bills since the completion. Plus, I loved getting blue sunglasses as a bonus, though I wish I could find them now!

3 months ago

Reply from Sunrun

Thanks for your review, Katy! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Lori

I had a fantastic experience with my Sunrun installation! The team was thorough, and the process was seamless from design to permit approval. Since installation, my electricity bills have dropped significantly. I highly recommend Sunrun to everyone considering solar energy!

3 months ago

Reply from Sunrun

Thanks for your review, Lori! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Walter

I had a great experience with Sunrun. The installation process was smooth, with timely arrivals and clear communication. They kept in touch throughout, ensuring I felt supported and informed. Unlike other companies, I had a dedicated contact who provided updates and feedback. Overall, a very positive experience!

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Walter! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 14th, 2024

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Verified Customer

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Lashawn

I had a great experience with Sunrun. The installation was smooth, and the team was communicative, answering all my questions. However, I'm not satisfied with my savings; my bills remain high despite the solar setup. Overall, their customer service was excellent, with regular check-ins and updates.

3 months ago

Reply from Sunrun

This is awesome, Lashawn! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Sep. 14th, 2024

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