Sunrun: Read 3,221 User Reviews From Real Homeowners

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Verified Customer

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William Dokey

One of the best home upgrade options out there. Dropped my monthly electric bills to approximately $20. Without solar my summer AC bill here in Las Vegas would easily exceed $350. Extremely satisfied Sunrun customer.

2 months ago

Reply from Sunrun

Thanks so much for sharing, William! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks

Jan. 3rd, 2025

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Verified Customer

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Maria Olivas

I had lots of questions about the installation and they were all answered in a very timely manner. In addition, I was kept aware of the progress of the installation and connection process.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Maria! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Vincentella Montanarello

They are a superior organization with extraordinary team at there side The communication skills above anything you would expect. Everyone involved with your account will call, text or message you every step of the way.

2 months ago

Reply from Sunrun

Thanks for your review, Vincentella! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Steve Lamar

I've had my solar system from SunRun for over 7 years now. I'm very happy with how it has saved me a lot on pge bills! The company has improved very much in the last few years and I am very satisfied with them.

2 months ago

Reply from Sunrun

Thanks for your review, Steve! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Dec. 18th, 2024

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Verified Customer

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Kathy Huels

Sunrun was the easiest company i have ever worked with. They have also cut my electric bill by 80% . i could not be happier with their service and the results have benn im saving money!

2 months ago

Reply from Sunrun

Thanks for your review, Kathy! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 18th, 2024

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Verified Customer

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Jack Schufreider

Everything from the sales to the installation process was excellent. Product handles the big hail storm of 2023 perfectly. Had to replace my roof, but the solar panels were not damaged.

2 months ago

Reply from Sunrun

We are so happy to hear that you are satisfied with our products, Jack! Thank you for taking the time to share your experience with others.

Dec. 17th, 2024

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Verified Customer

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Juan Aguirre

This company is the best their customer service and their people are amazing ,I have no regrets I’m saving around 300 a month in electric bill , overall happy customer here

2 months ago

Reply from Sunrun

That’s fantastic, Juan! It’s wonderful to hear how much you’re saving, and we’re thrilled you’ve had such a positive experience with your system.

Dec. 17th, 2024

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Verified Customer

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Anthony Laudate

Everything was great from start to finish! They kept me informed throughout the process and let me know how it works! I recommend SunRun to all the people I come in contact with.

2 months ago

Reply from Sunrun

We're thrilled you had a good experience, Anthony! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Alex Garcia

Sunrun is a great company. Not only did they give me a great deal on my solar panels, they also updates my electrical panel at no cost. I would definitely and have referred my friends and family about them.

2 months ago

Reply from Sunrun

Alex, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 12th, 2024

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Verified Customer

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Carolyn

Sunrun people came in and efficiently installed everything in no time. They took care of all the inspections, paperwork, etc. Didn't cost me anything and there was no aggravation from the project. They cleaned up beautifully.

3 months ago

Reply from Sunrun

Thanks for your review, Carolyn! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Dec. 9th, 2024

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Verified Customer

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Cheryl Meakin

One thing I found out about the company is that it had beautiful reviews. That's important to me because if a company is well liked, I am going to go with that company. When I am ready for solar, this company is the one I will choose.

3 months ago

Reply from Sunrun

We're thrilled you had a good experience, Cheryl! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 3rd, 2024

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Verified Customer

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Sara Pierson

The whole process from the initial home visit, site inspection to the installation went smoothly and was quite painless and unobtrusive. The installation has been completed for about a month and I haven’t gotten my first bill as of yet so I’m not sure exactly how to answer the following question.

3 months ago

Reply from Sunrun

We're thrilled you had a good experience so far, Sara! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Dec. 2nd, 2024

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Verified Customer

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Allison Burns

My solar panels were installed in 2016, and I’ve had one small issue. The issue was resolved expediently and there have been no issues since. The savings on my electric bill has been great and I am very pleased overall. Thanks Sunrun!

3 months ago

Reply from Sunrun

We're thrilled you having a good experience, Allison! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Nov. 28th, 2024

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Verified Customer

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Christina Ellingsworth

Best solar company out there. They always alert me if my solar isn’t performing like it should or when I need to clean my panels. Best purchase I have ever made I have not had an electric bill since I have had sun run. 8 years now

3 months ago

Reply from Sunrun

Thanks for your review, Christina! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun and for being apart of the Sunrun family for eight years !

Nov. 27th, 2024

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Verified Customer

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Chase Shafter

Chase and the whole team were very thorough and available with any questions we had. All of our questions were welcomed with an awesome attitude which is nice. Install was fast, done in one day and all the paper work was handled and streamlined nicely. No complaints.

3 months ago

Reply from Sunrun

This is awesome, Chase! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!

Nov. 26th, 2024

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Verified Customer

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Edward Altamirano

Before getting solar panel and a battery back-up I was spending $135 on electricity from September-June and spending $350 a month July and August. After getting solar I pay $108 a month September-June and about $108 plus $100 for additional SCE usage during July and August. I’ve saved over $450 for the year on electricity.

3 months ago

Reply from Sunrun

Thanks for your review, Edward! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Charles Strickland

Everything about the Sunrun deal was absolutely wonderful right from the very first moment I met the young man who came to talk to me. He was very clear very concise. Make sure I understood everything and very knowledgeable in his job as well as being a very nice and wonderful person.

3 months ago

Reply from Sunrun

Hi there, Charles! We are thrilled to hear that you had such a positive interaction with your Sales Representative. We hope that you enjoy the full benefits of going solar for years to come. Thanks!

Nov. 21st, 2024

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Verified Customer

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Linda

From start to finish Sunrun is there answering your questions maintaining their equipment and following up on everything with trained knowledgeable staff. Using Sunrun for my solar installation was the best choice I made regarding my new home

3 months ago

Reply from Sunrun

Thanks for your review, Linda! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Nov. 21st, 2024

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Verified Customer

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Mary Barnhart

Gus was a great sales person that also has this product on his home. That means a ton. Very knowledgeable and friendly. I was kept informed every step of the way, and the installation was a breeze. Would recommend this company to anyone interested in solar.

3 months ago

Reply from Sunrun

Mary, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 19th, 2024

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Verified Customer

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Eugene Koziolek

3 months ago

Reply from Sunrun

Eugene, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Nov. 11th, 2024

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Verified Customer

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Carmen Martinez

The sales rep who came to my house on the very first visit was so nice and professional explained every thing so clearly and answered all my questions and it was just a lovely experience I felt very comfortable with my options and he made it so easy to decide after he gave me all the options .

3 months ago

Reply from Sunrun

Carmen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!

Nov. 14th, 2024

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Verified Customer

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Robert Zuehlsdorff

Has done everything they said they would and it was installed in 7 hrs with some clean up to finish. Waiting on NVE inspection and we are done. I’m an electrician for last 25 years so I know what to look for when cutting corners the have done a fine job

3 months ago

Reply from Sunrun

Your review brightened our day, Robert! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!

Nov. 13th, 2024

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Verified Customer

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Raymond Garber

I requested an appointment with Sunrun for a possible install of solar for my house as well as a battery backup. Although I decided in the end not to proceed at this time, the agent who came to the house was on time and very knowledgeable about my needs. He explained in very simple terms about the installation and costs involved.

3 months ago

Reply from Sunrun

Thanks for your review and for sharing your experience, Raymond! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for taking the time to speak with us and considering us as your solar provider!

Nov. 12th, 2024

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Verified Customer

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Shirley Carr

They do excellent work cleaned up very well. Save me money on my electricity.

1 week ago

Reply from Sunrun

We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Shirley! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.

Mar. 4th, 2025

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Verified Customer

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Ernesto Nunez

They all were very professional and respectful at all times, I can tell they are very well trined and they seams to be happy to work for Sunrun, the safety is very high and professional without interfering with my personal life and they hardly ever disturb you from your daily activities, so you can still work from home or do what ever you want, overall a 10 out of 10 company 👍🏻

4 months ago

Reply from Sunrun

Thanks for your review, Ernesto! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Oct. 29th, 2024

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Verified Customer

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Adam Wilkerson

Tony was my sales rep and he made the entire process simple and smooth. He answered all the questions I had and gave me answers to things I didn’t even think to ask. Sunrun took care of everything from permits to cleanup and inspection and took care of everything with ComEd. I didn’t have to do anything. Getting solar installed has been a fantastic decision and cut my summer bills in half. I’m very happy with the decision.

4 months ago

Reply from Sunrun

Thanks for your review, Adam! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!

Oct. 16th, 2024

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Verified Customer

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Darryl

I had a great experience with the solar installation. Everything was done on time and correctly, with no issues at all. I highly recommend going solar; it's the best decision I made! The representative, Drew Johnson, was excellent, providing a thorough assessment and ensuring I had enough panels. I'm very satisfied, especially since I had a credit last year instead of a true-up!

4 months ago

Reply from Sunrun

We're delighted to hear that your representative, Drew, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Darryl!

Oct. 11th, 2024

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Verified Customer

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Sheila

I had a positive experience with the installation; it was completed in a day and the yard was cleaned up nicely. However, there was a delay with the utility hookup that I couldn't figure out. The system has been trouble-free since then, but I did notice my last bill was higher than expected. Overall, I'm happy with the system and how cool my house is!

4 months ago

Reply from Sunrun

Thanks for your review, Sheila! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had an overall good experience with us. Thanks for doing your part by helping us create a planet run by the sun and if you have any questions or concerns regarding your billing please do not hesitate to reach out to us directly at resolutions@sunrun.com with your concerns and service address. Thank you!

Oct. 11th, 2024

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Verified Customer

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Gail

The installation process was concerning due to a lack of communication from the technicians, leaving me unclear about what was happening. However, everything was installed well in the end. I appreciate the updates on their site but would like more long-term information and insurance options. Overall, I would recommend this service, especially with the lease transfer option.

4 months ago

Reply from Sunrun

Gail, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Christianna

I had a positive experience with the installation, although there were minor concerns about shrubbery protection during roof cleaning. They handled the water cleanup promptly. However, I found transferring to a new homeowner challenging, especially regarding understanding my monthly bill and wattage usage. More clarity on accessing this information would be helpful.

4 months ago

Reply from Sunrun

We're thrilled you had a good experience, Christianna! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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Erika

I had a good experience with the service; they quickly cleaned up water damage and repaired the air conditioning system. However, I was concerned that they didn't protect the shrubbery during the roof cleaning. I also wish there was clearer information on accessing my monthly bill and understanding my wattage usage—it's a bit difficult to find online.

4 months ago

Reply from Sunrun

Thank you for sharing your experience, Erika.Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!

Oct. 11th, 2024

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Verified Customer

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Carol

I recently had an inspection and installation for my solar system, and the process was seamless. The inspection was quick, and I received updates throughout each step. I find it fascinating to see everything come together, and I’m thrilled that I’ve had zero issues since then. Best of all, my electric bill is now nonexistent with our community grid!

4 months ago

Reply from Sunrun

We're thrilled you had an overall good experience, Carol ! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Oct. 11th, 2024

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Verified Customer

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James

In home sales was easy. System installation was quick and professional. System was sized correctly with a couple extra panels for insurance. I pay PG&E "0" dollars during early Spring, Summer, and late Fall months. Very small payments for 3-4 months of Winter for natural gas. 10$ for electricity for those months. Over sizing the system I get credited on my natural gas. My true up fees are "0" $ Completely happy with the system.

5 months ago

Reply from Sunrun

Thanks for your review, James! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Oct. 2nd, 2024

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Verified Customer

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Patricia

The initial customer service person indicated that she would be available to guide us through the process on an ongoing basis. This was not the case. Her availability ended after installation and set up. When I had questions about how to proceed to qualify and apply for SRECs, and federal and state rebates, she took a "not my job" attitude. This left us to call customer service reps for help on how to proceed. It took many months, after several calls, to finally get someone to assist us. Since then, the customer service reps and the few needed customer service calls have been addressed very well. The Sunrun product itself is working as expected and we are very satisfied.

5 months ago

Reply from Sunrun

Patricia, thank you for sharing your experience with us and thank you for your review. We are so sorry for the difficulties you experienced during your initial customer service experience , we are happy to hear your concerns were resolved and your customer service experience has improved. Thank you for helping us create a planet run by the Sun!

Sep. 27th, 2024

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Verified Customer

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Matthew J Gartner

I had SunRun install a PPA system over for years ago. Since then there have been no issues and the system has saved me a lot of money. It’s relieving knowing I can run my AC in summer without incurring any of the utility peak usage. The one time I had questions and had to reach out they were also prudent and answered my questions without having to escalate even though they were technical.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Matthew! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Sep. 27th, 2024

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Verified Customer

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Elizabeth Phillips

Ryan was great. As someone who had been burned by a solar company that went out of business just a year into my 25-year warranty, I was very distrustful of signing another contract. But Ryan took a lot of time with me, broke things down clearly, laying out all the financial details in a way that made sense. And while he was doing so, I never felt pressured to commit. Thanks so much, Ryan! I look forward to playing a bigger role in saving our planet, and being able to afford more sushi dinners!

5 months ago

Reply from Sunrun

Elizabeth, thank you so much for sharing your experience. We strive to give our customers the best solar experience and this means so much to us that we were able to provide you with a better experience. Thank you for helping us create a planet run by the Sun and welcome to the Sunrun family!

Sep. 24th, 2024

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Verified Customer

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Claudia

From the very beginning of having solar put on our house it was a great experience. Paul the sales rep was awesome, very helpful and pleasant to work with. The installation team was great. Quick at what they do and left everything clean and tidy. The only negative I have to say, I was told had to be paid off before system could be turned on(was paying in full) then it took Excel Energy almost 8 months to turn it on. Sunrun is a great company to work with.

5 months ago

Reply from Sunrun

We're thrilled you had a good experience, Claudia! We appreciate you taking the time to share your feedback with our teams. Thank you for playing such an important role in our solar community and helping us create a planet run by the sun!

Sep. 19th, 2024

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Verified Customer

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Vera Manuz

I love that you monitor the equipment and if there is a problem you send a technician out to check on it

3 weeks ago

Reply from Sunrun

We're thrilled to be able to help you, Vera! Thank you so much for being part of our Sunrun family!

Feb. 10th, 2025

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Verified Customer

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Earl King

The crew that installed the solar panels were very professional and knowledgeable regarding the entire installation

1 month ago

Reply from Sunrun

Thanks for your review, Earl! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!

Feb. 10th, 2025

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Verified Customer

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Abert Kia

All communications and/or encounters with Sunrun reps have been cordial and professional. I chose to delay my review pending satisfactory delivery of the promised 6mos. savings.

1 month ago

Reply from Sunrun

Thank you so much for being part of our Sunrun family, Albert! If there is anything we can do to get a 5-star review, please do not hesitate to reach out so we can assist you!

Jan. 28th, 2025

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Verified Customer

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Chris Pournaras

FAST AND EASY. Everything up and running in 2ish months, and this was during the Christmas holidays. I'm very happy with my experience so far.

1 month ago

Reply from Sunrun

We're thrilled you had a good experience, Chris! We really appreciate you taking the time to share your feedback and are thrilled to hear you've had such a great experience. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!

Jan. 21st, 2025

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Verified Customer

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Walter Funk

Sunrun did everything we expected and were told they would do. The system works flawlessly and I would recommend them 100%.

1 month ago

Reply from Sunrun

Thanks so much for sharing, Walter! We're so glad to hear that you're loving your system. It's wonderful to see our customers enjoying the benefits of clean energy! If you ever need anything, feel free to reach out. Thanks!

Jan. 17th, 2025

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Verified Customer

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Carmelita Kasilag

Professionalism of the SunRun team. Completed the installation of 25 solar panels in a timely manner. Everyone was friendly.

1 month ago

Reply from Sunrun

Thank you for taking the time to share your experience with us, Carmelita! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.

Jan. 17th, 2025

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Verified Customer

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Bridget S

1 month ago

Reply from Sunrun

Thanks for your review, Bridget! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Jan. 11th, 2025

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Verified Customer

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Tarry Long

I have had solar for over 8 years and have saved a lot on my power cost. I think I have saved a minimum of $25.00 a month versus the cost of the utility company charges.

2 months ago

Reply from Sunrun

Tarry, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!

Jan. 3rd, 2025

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Verified Customer

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Nicole Bradley

The salesman was professional and informative. They took time to explain how the panels work and the installation process was very quick and organized.

2 months ago

Reply from Sunrun

Thanks for your review, Nicole! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Deborah Sifuentes

I love my solar panels I never have power outages I haven’t had an electric bill only thing I have is 1 low pmt to sun run solar is the way to go !!

2 months ago

Reply from Sunrun

Thanks for your review, Deborah! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Mimi Emery

It was slow at first, but I made a call to Maria and then thin things started to happen. When all is said and done sunrun is great. I have now gone green.

2 months ago

Reply from Sunrun

Mimi, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!

Dec. 23rd, 2024

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Verified Customer

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Sabrina Baca

It took almost 4 years but my meter is running in reverse now which is a good sign. Just have patience. It has to run its course. Hopefully now it will start getting credits

2 months ago

Reply from Sunrun

Sabrina, thank you for sharing your feedback with us and we are happy to hear this! Thank you for helping us create a planet run by the Sun and for choosing us as your solar provider !

Dec. 18th, 2024

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Verified Customer

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Jeffrey Kirton

We enjoyed every part of the process especially your kind and professional installers. And you made every adjustment after installation until we were satisfied!!!!

2 months ago

Reply from Sunrun

Jeffrey, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!

Dec. 17th, 2024

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