Sunrun Reviews
9.1
Overall Score
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Verified Customer
Review Source
Donald
I've had a great experience with SunRun! I've had 31 panels on my second home in Arizona for 4 years now, and I've never received an electric bill. The process has been smooth, and I trust that if any issues were to arise, they would be taken care of promptly. Highly recommend SunRun for solar energy solutions!
2 months ago
Reply from Sunrun
Thanks for your review, Donald! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Scott
I have never had any issues with the solar company. They have always been cooperative and responsive whenever we needed them to come out. The installation process went smoothly and we are very satisfied with the solar panels. Overall, we are happy with the service and the product they provided.
2 months ago
Reply from Sunrun
Thank you for sharing your experience, Scott! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks!
Jul. 20th, 2024
Verified Customer
Review Source
Hubert
The communication, connection, and service were exceptional. I am not sure about the size of the system, but the representative clarified any doubts I had. I am satisfied with the job done and everything is running smoothly. Overall, I am happy with the service provided by the company.
2 months ago
Reply from Sunrun
Your review brightened our day, Hubert! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Jul. 20th, 2024
Verified Customer
Review Source
Edward
The installation process was smooth, completed in just two days. The salesman was very helpful in explaining everything. Since having the solar panels installed, our electric costs have significantly decreased. Overall, I'm very satisfied with the service and the savings we've seen.
2 months ago
Reply from Sunrun
Thanks for your review, Edward! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Eva
The installation process for my solar panels with Sunrun went smoothly. The team was courteous and efficient, completing the job in a reasonable amount of time. Since the installation, I have had no electric bills, which I am grateful for. Overall, I had a positive experience with Sunrun and would recommend their services.
2 months ago
Reply from Sunrun
Thanks for your review, Eva! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Sherwood
I recently had a solar panel installation and it has been a fantastic experience. The process was quick, efficient, and the system is working perfectly. I am extremely satisfied with the performance as it has significantly reduced my electric bill. I would highly recommend this service to others looking to save on energy costs.
2 months ago
Reply from Sunrun
Thanks for your review, Sherwood! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Anonymous
The process went smoothly, with a lot of professionalism from the installers. They did a great job with the roof work, and everything has been working well since then. Overall, I'm satisfied with the service provided by the solar company.
2 months ago
Reply from Sunrun
We are happy to hear that the Installation was quick and that everything ran smoothly! We appreciate you taking the time to share your experience during this process. Thanks!
Jul. 20th, 2024
Verified Customer
Review Source
Bryan
I recently had solar panels installed by this company and I must say, they do great work. The installation was very fast and efficient. Overall, I am extremely satisfied with their service and would highly recommend them to anyone looking to go solar.
2 months ago
Reply from Sunrun
Thank you for taking the time to share your experience with us, Bryan! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.
Jul. 20th, 2024
Verified Customer
Review Source
Anonymous
In the five years I've had Sunrun panels, only one service issue arose, promptly resolved by a contracted serviceman. The installation went smoothly, with Sunrun's part being excellent. The panels generated close to 75% of my electric use, exceeding the salesman's estimate of 70%. Overall, I am satisfied with Sunrun's service and performance.
2 months ago
Reply from Sunrun
We're thrilled you had a good experience and are enjoying your system! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 23rd, 2024
Verified Customer
Review Source
Mary
The team from the solar company was efficient, polite, and clean during the installation process. When I asked for clarification, they provided a thorough response. I am satisfied with their service and would recommend them to others looking to go solar.
2 months ago
Reply from Sunrun
We're thrilled you had a good experience, Mary! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Jimmie
I've had my solar panels for 5 years now and I've never had any issues. The installation process was smooth and my energy bills have remained low. I've experienced no outages and I'm completely satisfied with the performance of my solar system. Highly recommend!
2 months ago
Reply from Sunrun
This is awesome, Jimmie! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jul. 20th, 2024
Richard Iribarne
We were hesitant but our electrician said call Bobby from Sunrun in Petaluma,CA don't go to HD or Costco types because it eventually does not have a true bonified tech/ sales info like Bobby and he will give you his phone to call if there’s anything you need. Bobby from Sunrun came out explained the whole process so clearly and has been involved every step of the way. We're now hooked up and using solar for our energy and eventually will be recognized by PGE but until they are set we are not using any power from them. My total cost to get everything including 2 Tesla batteries is $0. While we will be paying monthly charge to Sunrun, it's much lower than our old PGE bill and there is a small set increase once a year. Don't wait utility prices are not going down, call Bobby at Sunrun.
1 month ago Edited August 22, 2024
Reply from Sunrun
Your review brightened our day, Richard! Thanks for taking the time to share your experience with Bobby. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Aug. 8th, 2024
Review Source
Ashley Swenson
There are so many great things I could say about Ryan T and sunrun! From day one, Ryan was completely honest and transparent, he helped educate us on the entire process, and he was there every step of the way, including the day our panels were installed! He never made us feel pressured at all. The Sunrun crew did a fantastic job of installing our solar panels and didn’t cut any corners. This was especially clear after a hurricane when our neighbors all lost parts of their roofs and yet we weren’t missing a single shingle. Many of the competing companies either charge a lot more, cut corners, go out of business, or all of these things combined. If you want quality, affordability, and to know you’re in good hands, Sunrun is the choice for you!
1 month ago
Reply from Sunrun
We're delighted to hear that your representative, Ryan, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Ashley!
Jul. 24th, 2024
Vincent
I was misled by Randy H. into believing I would receive a promotional $1,000 check for signing on with Sunrun. After installation, Sunrun had no record of such a promotion as it relates to me. Also, most do not benefit from what was said to be a 30% tax credit from the government. As a retired/unemployed citizen I pay no taxes and so I receive no tax credits or any hope of $1 back on my investment. If Randy H. would have told me this, I would have never had Solar installed and I would have avoided arguments with my justifiably incredulous wife. Also,, if one does qualify for tax credit, they only have 5 years to claim it. In most cases people do not pay nearly enough taxes to claim the full credit. For example, if you install a $50,000 system as my neighbor did you would qualify for a $15,000 tax credit. This means that unless you usually pay $3,000 when you do your taxes, you will not receive your 30% back in 5 years. As I see it, if you are in less than an upper-middleclass income bracket, you should not go solar.
6 days ago Edited September 13, 2024
Reply from Sunrun
Hello Vincent,
My name is Aulana and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?
Thank You,
Aulana
My name is Aulana and I am part of the Social Media team here at Sunrun. I'm following up with you regarding the review you provided, we definitely want to turn your experience around. In order to look into this further, can you please provide me with your service address?
Thank You,
Aulana
Sep. 14th, 2024
Verified Customer
Review Source
Jon Begerow
There was nothing easier than following the instructions from David during our meetings together . Explanations were forthcoming. It was a great experience.
1 month ago
Reply from Sunrun
Jon, your feedback is greatly appreciated! We’re delighted to learn that David, your representative, provided attentive assistance and was able to help answer any questions you had. Thank you so much for sharing your experience with others.
Aug. 17th, 2024
Verified Customer
Review Source
Michael
I am happy with Sunrun 5 and have maintained a good relationship with them for over a year. The installation process was smooth and I have had no issues. I highly recommend Sunrun for solar energy solutions.
2 months ago
Reply from Sunrun
Thank you for sharing your experience, Michael! We're thrilled to hear that you had a seamless installation process and that you're satisfied with our service. If you ever need anything in the future, please don't hesitate to reach out. Thanks
Jul. 20th, 2024
Verified Customer
Review Source
Michael
I had a great experience with this company. They were dependable and everything went smoothly without any incidents. I have no complaints at this time, everything is fine. Overall, it sounds good and I would recommend them.
2 months ago
Reply from Sunrun
We're thrilled you had a good experience, Michael! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Valerie
I didn't have much interaction with the customer service team, so I can't provide a rating. The installation process went smoothly, they kept to their promised timeline. Overall, it was a positive experience with no issues.
2 months ago
Reply from Sunrun
Thank you for taking the time to share your experience with us, Valerie! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.
Jul. 20th, 2024
Verified Customer
Review Source
Thomas
The salesperson I worked with was in touch and helpful, although the pricing ended up being a bit higher than expected. I did receive bills in the range of $400 to $500 for a few months, which seemed expensive compared to others with similar coverage. Overall, I feel that the cost could have been more competitive based on what others are paying. Despite this, the service was satisfactory and the communication was good.
2 months ago
Reply from Sunrun
Thomas, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Anonymous
I have had minimal interaction with customer service, so it's hard to provide a rating. Regarding the installation process, I can't say much as I only know they came in and did the job. There was an issue with the solar panel not gathering energy initially, but they promptly fixed it. Overall, the experience was satisfactory.
2 months ago
Reply from Sunrun
Thank you so much for your kind words! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!
Jul. 23rd, 2024
Verified Customer
Review Source
John
I recently had a solar panel system installed, and I have to say, I'm quite pleased with the results. The process was smooth and efficient - one day it was all set up, and the next day it was up and running. I haven't encountered any issues so far. Overall, I'm happy with the service and performance of the system.
2 months ago
Reply from Sunrun
Thanks for your review, John! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Ronald
I recently had a great experience with SunRun. Their service was flawless and I believe there's always room for improvement. I've recommended them to many people, although I don't know anyone who has used them yet. Overall, I'm impressed with SunRun and would recommend them to others looking for solar solutions.
2 months ago
Reply from Sunrun
Your review brightened our day, Ronald! Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Jul. 20th, 2024
Verified Customer
Review Source
Robert
The solar pannel system has been running smoothly since I moved in, and I haven't encountered any issues. It was already set up when I arrived, and although I considered expanding it, I decided to hold off to avoid doubling our energy output. Overall, I'm satisfied with the service and performance of the solar system.
2 months ago
Reply from Sunrun
This is awesome, Robert! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!
Jul. 23rd, 2024
Verified Customer
Review Source
Stephen
The installation process for my solar panels was quick and efficient. The company was proactive in communicating that I needed additional panels, ensuring I had the right setup for my energy needs. Overall, I had a positive experience with their service.
2 months ago
Reply from Sunrun
Thank you for taking the time to share your experience with us, Stephan! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.
Jul. 20th, 2024
Verified Customer
Review Source
Rudy
The experience with the solar company has been frustrating. It took 8 months for the initial installation, with delays and incomplete work. Numerous calls were needed to get them back, and now I'm waiting until May 29th for them to return. The original installation was fine, but a panel needed fixing, which also took months. I'm still waiting for the job to be finished, feeling disappointed with the service provided.
2 months ago
Reply from Sunrun
Thank you for bringing this to our attention, Rudy. We understand your frustration with the delay in activating your system, and for that, we apologize sincerely. To address this, we will be sending you a private message requesting additional account information so that we can assign an Expert to thoroughly assess your account and provide you with an update. Our commitment is to resolve your concerns as quickly and effectively as possible. Thank you for your patience and understanding. If you have any questions or concerns in the meantime, please feel free to send us a private message. Thanks!
Jul. 23rd, 2024
Verified Customer
Review Source
Scott
SunRun did a great job installing my solar panels. I rate them highly for their excellent equipment and service. Everything is working well on my end. Overall, I am very satisfied with their work.
2 months ago
Reply from Sunrun
This is awesome, Scott! Your positive feedback is like a ray of sunshine to us, and we're so happy that you are enjoying your system. Thanks for going solar with us!
Jul. 20th, 2024
Verified Customer
Review Source
Paul
Overall, I would rate my experience with SunRun poorly. The initial customer service and installation were fantastic, with great workmanship and efficiency. However, after the installation, the communication fell short when the person I was dealing with left the company and no one replaced her. This lack of follow-up made it difficult to understand the process, especially when there were delays due to external factors. While I'm happy with my solar panels and their performance, the post-installation support was lacking, leading to frustration for me and my neighbors who also got solar panels.
2 months ago
Reply from Sunrun
Paul, we are so sorry to hear that you have not had a pleasant experience and our team would love the opportunity to speak with you further about your concerns. We will be sending you a private message requesting additional account information. Thanks!
Jul. 20th, 2024
Verified Customer
Review Source
Anonymous
I would rate the solar company highly because they were prompt and efficient in completing the installation. Everything was done smoothly and without any issues. Overall, I was very satisfied with their service.
2 months ago
Reply from Sunrun
We're thrilled you had a good experience! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Diane
I had a lengthy conversation with one of the sales representatives, who promised to call me back but never did. This left me feeling disappointed as I was seeking important information. Overall, the service was okay, but the lack of follow-up was frustrating.
2 months ago
Reply from Sunrun
Hi Diane, thank you for reaching out and letting us know. We are so sorry to hear that you did not receive a call back from your Sales Representative, and for that, we deeply apologize. If you have any questions or concerns, please don't hesitate to send a message to resolutions@sunrun.com. Thanks!
Jul. 23rd, 2024
Verified Customer
Review Source
John
I didn't have to call them at all, which was great because I didn't need to. The installation process was painless, I just sat back and watched them put it up. Overall, it was a hassle-free experience.
2 months ago
Reply from Sunrun
Thank you for taking the time to share your experience with us, John! We’re thrilled that you had a smooth and seamless process during your installation. Your satisfaction is our top priority and we’re here for you whenever you need us. Thanks again for choosing Sunrun as your solar provider.
Jul. 20th, 2024
Verified Customer
Review Source
John
I had a great experience with this solar company. Everything was handled smoothly and the staff was friendly. The system has been working great, and I am very satisfied with the service provided.
2 months ago
Reply from Sunrun
This is awesome, John! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jul. 20th, 2024
Verified Customer
Review Source
Maureen
I have no problem, it was installed well, also I have had no problems
1 day ago
Reply from Sunrun
We're thrilled you had a good experience, Maureen! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 18th, 2024
Verified Customer
Review Source
Phyllis
Good follow-up checks; Sunrun notifies me of any potential problems.
5 days ago
Reply from Sunrun
This is awesome, Phyllis! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Sep. 14th, 2024
Verified Customer
Review Source
Steven
Had been a huge benefit financially. I very happy with this investment.
6 days ago
Reply from Sunrun
Thanks for your review, Steven! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Richard
I'm very happy with sunrun I have nothing but good things to say
6 days ago Edited September 13, 2024
Reply from Sunrun
Your review brightened our day, Richard!Thanks for taking the time to share your experience, and we're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Sep. 14th, 2024
Review Source
Fred Olmstead
The amazing team at SunRun made quick work of getting another ten solar panels and two Tesla batteries installed in one day. Their work was completed in a very organized manner and they cleaned up everything leaving no mess behind. The men were very considerate in giving us a fifteen minute notice that they were ready to shut off the power before reconnecting the new units to the power grid. The men were very pleasant and seemed to know exactly how to do their job so that everything was done in an orderly fashion and they cleaned up behind themselves. The sales contact. Max C, took over this account and stayed in touch through the whole process and made himself available to answer any questions that developed. His professionalism is second to none. Max always seemed to have the customers interest at heart.
2 months ago
Reply from Sunrun
Thank you for taking the time to share your experience, Fred. We are overjoyed to learn that Max, our representative, was very attentive during the entire process and made your solar experience exceptional. Thank you for being a part of our Sunrun family.
Jul. 20th, 2024
Review Source
David Oberdorf
From sales to installation the whole process was as good as it gets. My salesman handled everything, even though the installation, always checking how the installers were doing.
The inspection team was great. The kept apologizing because they couldn’t use their drone to take pictures of the preparation work because I live to close to an international airport.
The installation team couldn’t have been any better. They explained everything as they were doing the installation. And left everything cleaner than it was before they started.
And the salesman was on the phone during and after the work was done.
2 months ago
Reply from Sunrun
David, thank you immensely for taking the time to share your wonderful experience with us! It brings us immense joy to know that your journey was flawless. Your support means the world to us as we strive to create a planet run by the sun. Thank you for being part of our mission!
Jul. 11th, 2024
Verified Customer
Review Source
Loren
I have always been satisfied with the service provided by this company. They have consistently addressed any issues I've had promptly and effectively. The quality of their work is excellent, and they have a good eye for detail. Overall, I am very pleased with the outcome of their services. I highly recommend them as a reliable and competent company.
4 months ago
Reply from Sunrun
This is awesome, Loren! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Edward
The installation service for my solar panels was excellent. The process was smooth from start to finish, with the team handling everything efficiently. They took care of permits, had electricians do the necessary work, and completed the installation seamlessly. I had a few questions along the way, and their customer service was prompt and helpful. It's been 7 years since the installation, and I haven't encountered any issues. Overall, I highly recommend their services for anyone looking to go solar.
4 months ago
Reply from Sunrun
This is awesome, Edward! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 8th, 2024
Verified Customer
Review Source
Peggy
My experience with SunRun was exceptional from start to finish. When I was contacted about their products, I was impressed by their professionalism. Even when we encountered a problem with a leak at our house, SunRun quickly resolved it. Despite bad weather, they installed the solar system efficiently and immaculately in just one day. The representative, Benedict, was fantastic in addressing all our concerns and explaining the process thoroughly. Overall, I highly recommend SunRun for their top-notch service and quality installation.
4 months ago
Reply from Sunrun
Thanks for your review, Peggy! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Ronald
My experience with Sun Run has been exceptional. They have been highly effective and cooperative, promptly addressing any questions or concerns I had. When I filed a complaint, they responded quickly and resolved the issue right away. The entire process was smoother than I expected, with efficient and quick service. Overall, I was impressed with the level of professionalism and effectiveness displayed by Sun Run.
4 months ago
Reply from Sunrun
Thanks for your review, Ronald! We're so happy to hear that you had a good experience with our team! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Amy
The installation process was good, but there seems to be a lack of communication between different departments. My system was attempted to be upgraded twice, wasting my time, only to find out it wasn't feasible. Despite this, I keep receiving calls to try again, showing a lack of record-keeping and communication within the company. It's frustrating to deal with repeated attempts that lead nowhere.
4 months ago
Reply from Sunrun
Thank you for sharing your story, Amy. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
May. 8th, 2024
Verified Customer
Review Source
Ronald
I have had a positive experience with SunRun. Their customer service is excellent, as they promptly resolved any issues I had with my battery system. The design process was efficient and the installation went smoothly. I appreciate their professionalism and cleanliness. I have recommended SunRun to others and have only heard good feedback. Overall, a reputable company to work with.
4 months ago
Reply from Sunrun
Thank you for sharing your positive experience with us, Ronald! We're delighted to hear that you found our Customer service excellent and that we were able to promptly resolve your concerns. Your satisfaction is our priority and we're glad to hear that you appreciate our professionalism and cleanliness. Thank you!
May. 8th, 2024
Verified Customer
Review Source
Randall
I had limited interaction with the company, probably around a 4 out of 10. The experience was quite smooth overall. There weren't any major issues to report, so nothing really stood out. I can't say I had any significant complaints, but there also wasn't anything exceptional that would make me highly recommend them. Overall, it was a fairly average experience with no major negatives or positives to highlight.
4 months ago
Reply from Sunrun
Thank you so much for being part of our Sunrun family, Randall!
May. 8th, 2024
Verified Customer
Review Source
Helen
I recently had a great experience with a company that painted the pipes outside my house. They did a clean job and matched the color perfectly. The whole process went smoothly, although my electricity bill did go up a bit. I was pleasantly surprised by the quality of their work and even found out they were available through Costco. Overall, I was very happy with their service.
4 months ago
Reply from Sunrun
Hi there, Helen! We appreciate you taking the time to share your experience with your project! If you need additional assistance please send an email to resolutions@sunrun.com with your service address so we can help you further. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Judy
I have always received excellent service from Sun Run. Whenever I had a question or issue, they were quick to respond and resolve it. They even took care of installing a new roof on my house, which was greatly appreciated. Overall, I am extremely satisfied with my experience and have recommended Sun Run to others. Their service has been nothing short of exceptional, and I am a very happy customer.
4 months ago
Reply from Sunrun
We really appreciate you taking the time to share your experience, Judy! We are thrilled to hear that our team was able to resolve your concerns in a timely manner. Thank you so much for sharing your positive experience with others. Please feel free to reach out if you have any additional issues in the future. Thanks!
May. 8th, 2024
Verified Customer
Review Source
Kendall
I am thoroughly impressed with the service provided by the team. They were knowledgeable, efficient, and took care of everything, ensuring a smooth process. The project was completed quickly, and I was pleasantly surprised by how smoothly everything went. The team's expertise and professionalism made the experience hassle-free, and I am a completely satisfied customer.
4 months ago
Reply from Sunrun
Thank you for sharing your positive experience with us, Kendall! We're delighted to hear that our team was there to ensure this was a smooth and seamless process for you! Thank you!
May. 8th, 2024
Verified Customer
Review Source
Baljinder
The customer service experience was excellent, with friendly and helpful representatives who quickly addressed my queries. The service was efficient, with no long delays, and the transition was smooth. I am satisfied with the overall service, and the billing process has been hassle-free. Summer bills were minimal, and although winter bills were slightly higher, the process was easy to understand and manage.
4 months ago
Reply from Sunrun
Thanks for your review, Baljinder! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Robert
I have never needed to contact customer service, so I cannot provide a rating for that. However, my experience with the sales team was excellent. They even helped me match paint for my house, resulting in a great look. The product has helped save on my electric bill, especially in the winter. Overall, I am extremely satisfied with the service and product.
4 months ago
Reply from Sunrun
Thanks for your review, Robert! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
May. 8th, 2024
Verified Customer
Review Source
Douglas
I had a wonderful experience with the company from start to finish. The salespeople were helpful and friendly, and the installation team was careful and safe. They even took precautions to protect my property. The installation took about a day or two, and everything went smoothly. I am very happy with the outcome and would highly recommend this company. Working with them was easy and stress-free, and I am thrilled with the end result.
4 months ago
Reply from Sunrun
Douglas, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that our Sales and Installation Team were there to help you every step of the way! Thank you for helping us create a planet run by the sun. Thanks!
May. 8th, 2024
