Sunrun Reviews
9.7
Overall Score
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Featured Review
Verified Customer
Review Source
Donald Caccamise Virginia City, MT
Outstanding performance with no technical issues or concerns.
We are very pleased with our purchase.
From planning, to creation, to installation, the process has been exemplary.
1 year ago
Reply from Sunrun
Thanks for your review, Donald! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Sep. 20th, 2023
Featured Review
Matthew Brady Fresno, CA
Sunrun is an amazing company. My pg&e bill was almost 500$ and now I only pay 125$ a month. They literally kept me in my home. The service has been professional and timely. I could not be happier. And their APP to monitor the system is brilliant.
2 years ago
Reply from Sunrun
Matthew, we're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for many years to come. Thanks for helping us create a planet run by the sun!
Mar. 14th, 2022
Verified Customer
Review Source
badfilmrun78
Sunrun has been an amazing experience from the start. We began our journey with Bob G., Sales Associate, who explained how we could benefit from installing solar on our home. Bob was an all-truth kind of guy who took his time to detail both the solar and Tesla Powerwall products. After the conversation, there was no question, we wanted to commit to solar and follow through with the next steps. Our next Sunrun contact was Gary K, Sales Representative, who kept in close contact throughout the pre/post solar installation. Beginning with our initial appointment, Gary was professional, knowledgeable, and personable; the customer was priority one. Gary contacted us on a regular basis, ensuring our questions were answered and each step of the process was explained thoroughly. We would recommend Sunrun to anyone who is interested in solar or even unsure if its a good fit for them. Once you have spoken to the Sunrun team, you too will be leaving a raving review just like we have.
5 days ago
Reply from Sunrun
Thank you for your review, badfilmrun78! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Nov. 5th, 2024
Verified Customer
Review Source
Jason Parnes
I got my panels in 2016, and they’ve been great. My only complaint is with SDGE, which does not acknowledge all of the kW I’ve generated and credits me a fraction of what they’re worth. And they don’t allow new battery storage systems with existing solar panels, which is antithetical to CA as a green state. But they need idiots like me to keep paying my bill, even though it should be zero, because 25% of San Diego residents don’t pay their bill or are late with it. Annoying. But not Sunrun’s fault. That said, I have a friend who had an awful experience with Sunrun, but mine was good because I went through Costco, which I would highly recommend - this way Sunrun is forced to do a good job
1 week ago
Reply from Sunrun
Thank you for helping us to create a planet run by the sun, Jason!
Oct. 29th, 2024
Verified Customer
Review Source
Roberto Ceja
We were amazed on how quickly our installation and response was from Sunrun, our representative did an excellent job responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative to our friends and family.
2 days ago
Reply from Sunrun
Thank you so much for sharing your positive experience, Roberto! We’re delighted to hear that your representative was able to address all your questions and made the process easy for you! Thanks for choosing us as your solar provider!
Nov. 8th, 2024
Verified Customer
Review Source
Ernesto Nunez
They all were very professional and respectful at all times, I can tell they are very well trined and they seams to be happy to work for Sunrun, the safety is very high and professional without interfering with my personal life and they hardly ever disturb you from your daily activities, so you can still work from home or do what ever you want, overall a 10 out of 10 company 👍🏻
1 week ago
Reply from Sunrun
Thanks for your review, Ernesto! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Oct. 29th, 2024
Verified Customer
Review Source
Adam Wilkerson
Tony was my sales rep and he made the entire process simple and smooth. He answered all the questions I had and gave me answers to things I didn’t even think to ask. Sunrun took care of everything from permits to cleanup and inspection and took care of everything with ComEd. I didn’t have to do anything. Getting solar installed has been a fantastic decision and cut my summer bills in half. I’m very happy with the decision.
3 weeks ago
Reply from Sunrun
Thanks for your review, Adam! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 16th, 2024
Verified Customer
Review Source
Ellie Uy
Though we decided to hold off on getting solar right now, still want to thank Jared for assisting us with the consultation. He was honest, helpful and knowledgeable. Highly recommend him.
1 week ago
Reply from Sunrun
Thank you for taking the time to share your experience with Jared. Please consider us in the future if you decide to go solar!
Oct. 29th, 2024
Verified Customer
Review Source
Mariel Ramirez
Pleasant and professional from the beginning of him knocking on the door. Very reassuring and able to have us ease with the information and details of the services provided through Sunrun. He definitely made us believers.
1 week ago
Reply from Sunrun
Mariel, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience while helping us create a planet run by the sun!
Oct. 29th, 2024
JUN LLEMIT
So quick installation. We were amazed on how quickly our installation and res So quick installation. We were amazed on how quickly our installation and response was from Sunrun, our representative did an excellent job responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative Gary K did an excellent job from start to finish, he is so kind and respectful, when you call he is responding and answering all of our questions and concerns. We will definitely recommend Sunrun and our representative to our friends and family.
2 days ago
Reply from Sunrun
We're delighted to hear that your representative, Gary, was a huge help with learning more about going solar and was able to answer any questions you had. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you for sharing, Jun!
Nov. 8th, 2024
Verified Customer
Review Source
Lisa Warren
David W. has knowhow and patience. Very personable. Helped a great deal with our 'musts'. We wanted a particular design and David worked with the engineers to ensure that all of our preferences were met. Installation process was smooth. We are 2 years in and very happy with the system.
2 weeks ago
Reply from Sunrun
We're pleased to hear about the positive impact your representative, David, had on your solar journey. Your feedback is invaluable, and we appreciate you sharing your experience with others. Thanks so much, Lisa!
Oct. 24th, 2024
Verified Customer
Review Source
Nanea Springer
Darrah was so amazing helped me every step of the way. Was very informative and helpful. His team was awesome always keeping me updated and the process was a lot faster then I thought it was going to be. The process was quick and painless. I really appreciate the outstanding customer service.
2 weeks ago
Reply from Sunrun
Nanea, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience with the services we provide. Thank you for helping us create a planet run by the sun!
Oct. 23rd, 2024
Verified Customer
Review Source
Howard
It took longer than it should have, but to be fair, the LADWP isn't known for being fast or efficient. The required new power panel had to be changed, as well as the placement/layout of the solar panels, which could be blamed on the project manager or coordinator, but the various LADWP inspectors can also be blamed for not communicating these required changes MUCH FASTER! I tried to be fair and considerate that the COVID-19 pandemic wasn't over at the time, but this excuse only goes so far!
3 weeks ago
Reply from Sunrun
We truly appreciate you taking the time to share your experience, Howard. We are so sorry to hear that it took longer than expected to activate your system, and for that, we sincerely apologize. If you are experiencing any issues, please send your service address to resolutions@sunrun.com so we can help you further. Thanks!
Oct. 16th, 2024
Verified Customer
Review Source
Ronald
I don’t know of any problems so I assume everything is going well.’
Last year my total electric bill was about $2.00.
I won’t know how well it is performing until winter has come and gone.
This is the time of year when my energy use is the highest.
3 weeks ago
Reply from Sunrun
We're thrilled you are having a good experience, Ronald! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 15th, 2024
Verified Customer
Review Source
James
In home sales was easy. System installation was quick and professional. System was sized correctly with a couple extra panels for insurance. I pay PG&E "0" dollars during early Spring, Summer, and late Fall months. Very small payments for 3-4 months of Winter for natural gas. 10$ for electricity for those months. Over sizing the system I get credited on my natural gas. My true up fees are "0" $ Completely happy with the system.
1 month ago
Reply from Sunrun
Thanks for your review, James! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Oct. 2nd, 2024
Verified Customer
Review Source
Patricia
The initial customer service person indicated that she would be available to guide us through the process on an ongoing basis. This was not the case. Her availability ended after installation and set up. When I had questions about how to proceed to qualify and apply for SRECs, and federal and state rebates, she took a "not my job" attitude. This left us to call customer service reps for help on how to proceed. It took many months, after several calls, to finally get someone to assist us. Since then, the customer service reps and the few needed customer service calls have been addressed very well. The Sunrun product itself is working as expected and we are very satisfied.
1 month ago
Reply from Sunrun
Patricia, thank you for sharing your experience with us and thank you for your review. We are so sorry for the difficulties you experienced during your initial customer service experience , we are happy to hear your concerns were resolved and your customer service experience has improved. Thank you for helping us create a planet run by the Sun!
Sep. 27th, 2024
Verified Customer
Review Source
Matthew J Gartner
I had SunRun install a PPA system over for years ago. Since then there have been no issues and the system has saved me a lot of money. It’s relieving knowing I can run my AC in summer without incurring any of the utility peak usage. The one time I had questions and had to reach out they were also prudent and answered my questions without having to escalate even though they were technical.
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Matthew! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 27th, 2024
Verified Customer
Review Source
Elizabeth Phillips
Ryan was great. As someone who had been burned by a solar company that went out of business just a year into my 25-year warranty, I was very distrustful of signing another contract. But Ryan took a lot of time with me, broke things down clearly, laying out all the financial details in a way that made sense. And while he was doing so, I never felt pressured to commit.
Thanks so much, Ryan! I look forward to playing a bigger role in saving our planet, and being able to afford more sushi dinners!
1 month ago
Reply from Sunrun
Elizabeth, thank you so much for sharing your experience. We strive to give our customers the best solar experience and this means so much to us that we were able to provide you with a better experience. Thank you for helping us create a planet run by the Sun and welcome to the Sunrun family!
Sep. 24th, 2024
Verified Customer
Review Source
Claudia
From the very beginning of having solar put on our house it was a great experience. Paul the sales rep was awesome, very helpful and pleasant to work with. The installation team was great. Quick at what they do and left everything clean and tidy.
The only negative I have to say, I was told had to be paid off before system could be turned on(was paying in full) then it took Excel Energy almost 8 months to turn it on. Sunrun is a great company to work with.
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Claudia! We appreciate you taking the time to share your feedback with our teams. Thank you for playing such an important role in our solar community and helping us create a planet run by the sun!
Sep. 19th, 2024
Verified Customer
Review Source
Michael Walkup
Responded quickly to my inquiries and gave me options for installation. System up and running as advertised and they responded quickly when some birds took out some wiring.
1 week ago
Reply from Sunrun
Thanks for your review, Michael! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Oct. 31st, 2024
Verified Customer
Review Source
Edward Starz
I had a very good meeting with Derek. They worked out a great deal for me and everyone was very professional when they did the site survey and working up my quote!
1 week ago
Reply from Sunrun
Thanks for your review, Edward! We're so happy to hear that you are having a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Oct. 30th, 2024
Verified Customer
Review Source
Stephen
Awesome company! Great contact kept us in the loop of the process the entire time. Instllers were professional and did a fantastic job. All Electrical work looks amazing. System functions fantastic. 100% reccomended.
3 weeks ago
Reply from Sunrun
Stephen, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Oct. 15th, 2024
Verified Customer
Review Source
Chris Shepherd
Like: Sunrun's reporting capabilities so we can see how we are doing.
Dislike: Sunrun's customer service help process is cumbersome and it was hard to understand some of the representatives because English was not their primary language. Also, we needed technical support and it took months to resolve.
3 weeks ago
Reply from Sunrun
Thank you for sharing your feedback, Chris. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to escalate your concerns to look into further . Thanks for choosing us as your solar provider!
Oct. 15th, 2024
Verified Customer
Review Source
Kent
Likes: Very proactive during initial installation and startup.
Dislikes:
1. Installer failed to finish bird screen installation and failed to clean up the bird poop, even after they came back to complete installation.
2. Sunrun mistakenly bounced me to the installer to correct a Wi-Fi connection issue.
3. Sunrun hired a rudely aggressive and dishonest marketing firm to try and sell me an add on battery wall.
4. Sunrun told me the rain would keep my solar panels clean. According to two independent roofing / solar inspectors, the panels need to be cleaned annually.
3 weeks ago
Reply from Sunrun
Thank you for sharing your feedback, Kent. Your feedback helps us continue to improve your solar experience. If you can send your address and review to resolutions@sunrun.com, we'll be able to look into this further for you. Thanks for choosing us as your solar provider!
Oct. 15th, 2024
Review Source
Jeff
I have nothing but good things to say about this company. They are a quality, professional organization that left me feeling like I did the right thing by choosing solar power. They are always available for any questions or concerns you have during the process and they basically do everything for you. I would choose no other company to do my solar power.
1 week ago
Reply from Sunrun
We're thrilled you had a good experience, Jeff! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Oct. 31st, 2024
Verified Customer
Review Source
Joseph
Our two year old battery backed-up 19 panel system has performed flawlessly. Worked perfectly through multiple outages. Installed before CA reduced the net metering reimbursement, we enjoy much lower PG&E bills. The electrical installation crew was top notch. Pay close attention to the roof guys. Make sure it isn’t inadvertently compromised.
Downsides?: poor communication back in 2022. Project tracking was sparse. Schedule delays left unexplained, but in fairness, some of it due to city inspection delays.
1 month ago
Reply from Sunrun
Joseph, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Oct. 9th, 2024
Verified Customer
Review Source
Lucy Brockman
Love everything Jay for being so friendly and helpful plus once the appointment made for solar panels the guys were quick professional plus all take 246. A month instead of 600. A month which was very hard to pay to Edison I love how everything was done ty Lucy Brockman
1 month ago
Reply from Sunrun
Thanks for your review, Lucy! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 8th, 2024
Verified Customer
Review Source
Michael
I have been very happy with my leased solar panels and the energy that they generate. I have had four months of $0 balance due to P G & E this summer. When I have a balance due, the detail pages show that most of the expense is for natural gas, not electricity consumption.
1 month ago
Reply from Sunrun
Thanks for your review, Michael! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 2nd, 2024
Verified Customer
Review Source
Anthony Camanelli
I just checked my system before writing this, it’s running at full capacity. Living in 115 degrees daily. (Palm Springs), it’s more important than ever to have a company like Sunrun that you trust. I was lucky enough to retire early and without solar, it would be a problem to keep my toes chilly.
1 month ago
Reply from Sunrun
Anthony, thank you for sharing your feedback. We are so happy to hear you are enjoying your system and able to stay chilly during hot seasons. Thank you for helping us create a planet run by the Sun!
Oct. 2nd, 2024
Verified Customer
Review Source
Carol Crist
I absolutely love my sunrun solar! It has saved me thousands of dollars. John guided me to lease the correct amount of panels and I have no PG and E bill since. And I've never had to worry about my A/C bill in this summers extreme heat. Thank you John for being the most patient and (not pushy) representative of Sunrun. Carol C
1 month ago
Reply from Sunrun
Thanks for taking the time to leave a review, Carol! We're so delighted to hear that you're saving money with solar and John was able to help you! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 1st, 2024
Verified Customer
Review Source
Barry
Found Sunrun through COSTCO. Felt that it was an endorsement. Came to the house with a thorough explanation and analysis of our needs. Kept us totally informed, step by step, during install. It's been over 5 years, and I can still call with questions!
1 month ago
Reply from Sunrun
This is awesome, Barry! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Sep. 27th, 2024
Verified Customer
Review Source
Paolo
Loved their customer service, while the process was long because of many bureaucratic steps to get solar running, SunRun was able to alleviate my initial buyer's remorse questions with amazing customer service.
Now almost 2 years into the deal, I am saving money, sending referrals, and enjoying SunRun.
1 month ago
Reply from Sunrun
Thanks for your review, Paolo! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Sep. 25th, 2024
Verified Customer
Review Source
Alan
SunRun is a great company with which to work.
Our solar system is performing as promised and there have been no issues.
I had one interaction with customer support and it was easy and my issue was resolved promptly.
I’m very satisfied with SunRun.
1 month ago
Reply from Sunrun
Hi there, Alan! We are thrilled to hear that you had such a positive interaction with our Customer Service Team. It brings us joy to hear that they were prompt and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!
Sep. 25th, 2024
Verified Customer
Review Source
Wayne Joseph
The team at sunrun is amazing. From the start with Erik hes knowledgeable and can explain in detail the process and product. After signing...dealing with Chelsea she's amazing. Can't say enough about her. Alex was very prompt on setting up my install. Thank you for all your help ...
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Wayne! We really appreciate you taking the time to share your feedback on each stage with our team! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 17th, 2024
Verified Customer
Review Source
Freddy Beltre
Workers were professional and organized in the way that they work. Great job in cleaning up after themselves. It's only been 24 hours that we've been with the system I think the best review can be given once we get our electricity bill.
1 month ago
Reply from Sunrun
This is awesome, Freddy! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Sep. 16th, 2024
Verified Customer
Review Source
Barbara
Getting our solar panels to help the energy grid and to save us money was a smart and effortless move on our part. Everything went well on the quick installation and now that we have had it for just over a year, we couldn’t be happier. Absolutely no regrets!
1 month ago
Reply from Sunrun
Thanks for your review, Barbara! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Sep. 16th, 2024
Verified Customer
Review Source
Carl
I had a fantastic experience with my Sunrun installation! The design process was seamless, and the installation went smoothly. Since then, I've enjoyed not receiving any PG&E bills. I highly recommend this service to everyone looking to make the switch!
1 month ago
Reply from Sunrun
Carl, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!
Sep. 14th, 2024
Verified Customer
Review Source
Albert
I had a smooth installation experience overall, though there was a delay due to missing parts. After installation, I noticed a minor leak, but the response was impressive; they sent someone out promptly to fix it. Overall, no hassle and I'm satisfied with the service!
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Albert! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Lori
I had a fantastic experience with my Sunrun installation! The team was thorough, and the process was seamless from design to permit approval. Since installation, my electricity bills have dropped significantly. I highly recommend Sunrun to everyone considering solar energy!
1 month ago
Reply from Sunrun
Thanks for your review, Lori! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Charles
I had a great experience with Sunrun! The service was efficient and I appreciated the easy access to our project manager, who was wonderful to work with. Overall, everything went smoothly, and I even got a nice pair of blue sunglasses as a bonus. Highly recommend!
1 month ago
Reply from Sunrun
Charles, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
Sep. 14th, 2024
Verified Customer
Review Source
Claudia
I had a seamless installation experience with no exposed pipes, and everything went as planned. Over the past couple of years, my electric bill has been impressively low, reflecting the efficiency of the system. Overall, I'm very satisfied with the service and performance!
1 month ago
Reply from Sunrun
Thanks for your review, Claudia! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Katy
I had a fantastic experience with the project! The team was wonderful and very accessible, making the process smooth and enjoyable. The insulation work was thorough, and I've noticed a significant drop in my electricity bills since the completion. Plus, I loved getting blue sunglasses as a bonus, though I wish I could find them now!
1 month ago
Reply from Sunrun
Thanks for your review, Katy! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Frank
The installation process was seamless and well-executed, with all piping neatly placed in the attic. Overall, my experience has been positive, and my electric bill has remained low, indicating that the system is working effectively. I’m satisfied with the service provided.
1 month ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Frank! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Sep. 14th, 2024
Verified Customer
Review Source
Jayne
I had a fantastic experience with SunRun! The installation process was incredibly quick and smooth, making it hassle-free. Additionally, the team was a pleasure to work with throughout the entire process. I highly recommend their services to anyone considering solar energy.
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Jayne! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Walter
I had a great experience with Sunrun. The installation process was smooth, with timely arrivals and clear communication. They kept in touch throughout, ensuring I felt supported and informed. Unlike other companies, I had a dedicated contact who provided updates and feedback. Overall, a very positive experience!
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Walter! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Lashawn
I had a great experience with Sunrun. The installation was smooth, and the team was communicative, answering all my questions. However, I'm not satisfied with my savings; my bills remain high despite the solar setup. Overall, their customer service was excellent, with regular check-ins and updates.
1 month ago
Reply from Sunrun
This is awesome, Lashawn! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Sep. 14th, 2024
Naser Hosseini Houston, TX
I had an outstanding experience with Sunrun from start to finish! Their team made the entire process of going solar incredibly smooth and stress-free. From the initial consultation to the installation, everything was handled professionally and efficiently. They were transparent about the costs, savings, and benefits, and answered all of my questions with real data to back it up. The installation was quick, and the crew was courteous and cleaned up after the job was done. Now, I’m enjoying lower energy bills and doing my part for the environment. I highly recommend Sunrun for anyone looking to make the switch to solar!
2 weeks ago
Reply from Sunrun
Naser, we appreciate you taking the time to share your experience! We are so thrilled to hear that going solar is helping you save money and help lower your electric bill. Our goal is to make going solar easy and enjoyable and we are overjoyed to have you as a valued member of the Sunrun family. Thank you for helping us create a planet run by the sun. Thanks so much!
Oct. 23rd, 2024
Verified Customer
Review Source
Diego Mendizabal
We had a fantastic experience with Delfino who was not only knowledgeable and professional but also took the time to listen to our needs and deliver a solution that met our expectations.
Having a good experience with a service provider can make all the difference, and it's clear that Delfino went above and beyond to ensure our satisfaction with our solar system. Highly recommend his professional services.
2 months ago
Reply from Sunrun
We're delighted to hear that your representative, Delfino, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks so much, Diego!
Aug. 30th, 2024
Verified Customer
Review Source
Teri Kirk
Quick service, professional, friendly, everything has been done so quick and when the installation was done they were very respectful to my home and clean up
after themselves. Ted has been in contact with from day 1 with everything that is
going to happen. I have been very
impressed with the service. Now hoping to save much money on our electric bill!!
2 months ago
Reply from Sunrun
Thanks for your review, Teri! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Aug. 21st, 2024
Verified Customer
Review Source
Cathy
I have had a great experience over the 9 years I have been with Sunrun, their customer service reps are always helpful.
4 days ago
Reply from Sunrun
Cathy, thank you so much your review and thank you for being apart of the Sunrun family for nine years! We are so happy to hear you are enjoying your solar experience with us!
Nov. 6th, 2024
