Sunrun Reviews
9.7
Overall Score
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Featured Review
Verified Customer
Review Source
Donald Caccamise Virginia City, MT
Outstanding performance with no technical issues or concerns.
We are very pleased with our purchase.
From planning, to creation, to installation, the process has been exemplary.
1 year ago
Reply from Sunrun
Thanks for your review, Donald! We're so happy to hear that you had a good experience with us! We're sure that you have enough decisions to think about, and it's our goal to make going solar an easy choice. Thank you for helping us create a planet run by the sun!
Sep. 20th, 2023
Featured Review
Matthew Brady Fresno, CA
Sunrun is an amazing company. My pg&e bill was almost 500$ and now I only pay 125$ a month. They literally kept me in my home. The service has been professional and timely. I could not be happier. And their APP to monitor the system is brilliant.
2 years ago
Reply from Sunrun
Matthew, we're so delighted to hear that you're saving money with solar. We hope you continue to enjoy the benefits of clean energy for many years to come. Thanks for helping us create a planet run by the sun!
Mar. 14th, 2022
Verified Customer
Review Source
James
In home sales was easy. System installation was quick and professional. System was sized correctly with a couple extra panels for insurance. I pay PG&E "0" dollars during early Spring, Summer, and late Fall months. Very small payments for 3-4 months of Winter for natural gas. 10$ for electricity for those months. Over sizing the system I get credited on my natural gas. My true up fees are "0" $ Completely happy with the system.
4 days ago
Reply from Sunrun
Thanks for your review, James! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Oct. 2nd, 2024
Verified Customer
Review Source
Michael
I have been very happy with my leased solar panels and the energy that they generate. I have had four months of $0 balance due to P G & E this summer. When I have a balance due, the detail pages show that most of the expense is for natural gas, not electricity consumption.
3 days ago
Reply from Sunrun
Thanks for your review, Michael! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 2nd, 2024
Verified Customer
Review Source
Anthony Camanelli
I just checked my system before writing this, it’s running at full capacity. Living in 115 degrees daily. (Palm Springs), it’s more important than ever to have a company like Sunrun that you trust. I was lucky enough to retire early and without solar, it would be a problem to keep my toes chilly.
4 days ago
Reply from Sunrun
Anthony, thank you for sharing your feedback. We are so happy to hear you are enjoying your system and able to stay chilly during hot seasons. Thank you for helping us create a planet run by the Sun!
Oct. 2nd, 2024
Verified Customer
Review Source
Carol Crist
I absolutely love my sunrun solar! It has saved me thousands of dollars. John guided me to lease the correct amount of panels and I have no PG and E bill since. And I've never had to worry about my A/C bill in this summers extreme heat. Thank you John for being the most patient and (not pushy) representative of Sunrun. Carol C
5 days ago
Reply from Sunrun
Thanks for taking the time to leave a review, Carol! We're so delighted to hear that you're saving money with solar and John was able to help you! We hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Oct. 1st, 2024
Verified Customer
Review Source
Patricia
The initial customer service person indicated that she would be available to guide us through the process on an ongoing basis. This was not the case. Her availability ended after installation and set up. When I had questions about how to proceed to qualify and apply for SRECs, and federal and state rebates, she took a "not my job" attitude. This left us to call customer service reps for help on how to proceed. It took many months, after several calls, to finally get someone to assist us. Since then, the customer service reps and the few needed customer service calls have been addressed very well. The Sunrun product itself is working as expected and we are very satisfied.
1 week ago
Reply from Sunrun
Patricia, thank you for sharing your experience with us and thank you for your review. We are so sorry for the difficulties you experienced during your initial customer service experience , we are happy to hear your concerns were resolved and your customer service experience has improved. Thank you for helping us create a planet run by the Sun!
Sep. 27th, 2024
Verified Customer
Review Source
Matthew J Gartner
I had SunRun install a PPA system over for years ago. Since then there have been no issues and the system has saved me a lot of money. It’s relieving knowing I can run my AC in summer without incurring any of the utility peak usage. The one time I had questions and had to reach out they were also prudent and answered my questions without having to escalate even though they were technical.
1 week ago
Reply from Sunrun
We're thrilled you had a good experience, Matthew! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 27th, 2024
Verified Customer
Review Source
Elizabeth Phillips
Ryan was great. As someone who had been burned by a solar company that went out of business just a year into my 25-year warranty, I was very distrustful of signing another contract. But Ryan took a lot of time with me, broke things down clearly, laying out all the financial details in a way that made sense. And while he was doing so, I never felt pressured to commit.
Thanks so much, Ryan! I look forward to playing a bigger role in saving our planet, and being able to afford more sushi dinners!
1 week ago
Reply from Sunrun
Elizabeth, thank you so much for sharing your experience. We strive to give our customers the best solar experience and this means so much to us that we were able to provide you with a better experience. Thank you for helping us create a planet run by the Sun and welcome to the Sunrun family!
Sep. 24th, 2024
Verified Customer
Review Source
Thomas
I am happy the way the system works now. In the beginning had problems it stop working . Took month to fix. Now I am very upset with the roof. The roofer did a terrible job. Had the ridge vent come off right before a storm. Paid someone to mail back on before the heavy rain hit. The roofer resecure the ridge vent but didn’t take care of the other issues like expose nails, gaps and shingles, and trimmed around the vents. I’m having another roofer to come out correct problems.
2 days ago
Reply from Sunrun
Thank you for taking the time to reach out to us, Thomas. We are happy to hear that you are enjoying your system and we hope you continue to enjoy the benefits of solar for years to come. If there is anything we can do to assist with your roof, please send your service address to resolutions@sunrun.com. Thanks!
Oct. 4th, 2024
Verified Customer
Review Source
Donna
Sales and tech people are very knowledgeable, efficient and friendly. Equipment installed is unobtrusive and appears to work well. Spacing out payments monthly is easy to handle.
3 days ago
Reply from Sunrun
This is awesome, Donna! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Oct. 2nd, 2024
Verified Customer
Review Source
Thomas
To be very honest promises made, promises not kept. After all the we need to inspect your roof, and electrical panel, we filed a formal complaint with Sunrun about our roof having an issue just below where the solar panel was installed, right where a human being would be standing to install the panel and they said it wasn’t their fault. They do not accept blame for damage by their installers. Only if the location of the panel is leaking.
They never returned a report and just left us to fend for ourselves. Pathetic!
SunRun DID NOT send their own team to inspect the issue either. They used secondary source. And I still do not have the report! We had to fix the roof issue ourselves!
3 days ago
Reply from Sunrun
Thank you for bringing this to our attention, Thomas. We are so sorry for this experience and we want to help resolve this for you. We will be sending you a direct message to obtain additional information to assist you. Thank you!
Oct. 2nd, 2024
Verified Customer
Review Source
Barry
Found Sunrun through COSTCO. Felt that it was an endorsement. Came to the house with a thorough explanation and analysis of our needs. Kept us totally informed, step by step, during install. It's been over 5 years, and I can still call with questions!
1 week ago
Reply from Sunrun
This is awesome, Barry! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Sep. 27th, 2024
Verified Customer
Review Source
Paolo
Loved their customer service, while the process was long because of many bureaucratic steps to get solar running, SunRun was able to alleviate my initial buyer's remorse questions with amazing customer service.
Now almost 2 years into the deal, I am saving money, sending referrals, and enjoying SunRun.
1 week ago
Reply from Sunrun
Thanks for your review, Paolo! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Sep. 25th, 2024
Verified Customer
Review Source
Alan
SunRun is a great company with which to work.
Our solar system is performing as promised and there have been no issues.
I had one interaction with customer support and it was easy and my issue was resolved promptly.
I’m very satisfied with SunRun.
1 week ago
Reply from Sunrun
Hi there, Alan! We are thrilled to hear that you had such a positive interaction with our Customer Service Team. It brings us joy to hear that they were prompt and responsive to all your needs. We hope that you enjoy the full benefits of going solar for years to come. Thanks!
Sep. 25th, 2024
AO
I learned about Sunrun from friends who installed their solar panels system a few years ago. They trusted Sunrun solar panels as they learned about them from one of the Costco stores. I also read some information online about choosing the best types of panels, and Suntun provides high-quality panels using a reliable solar panel provider.
Sunrun’s promotional team and customer support are friendly, helpful, and prompt when I ask for referral information. Our sales consultant is knowledgeable and patient in showing us how to look up and search the information of the Rate Change Advisors and how it affects our recent utility bills. He is professional. We had completed a site survey by a Sunrun technician who was professional and considerate. He wore shoe covers when he needed to get into our house. We are awaiting a proposal from the site survey and are excited to have a solar system installed on our roof. -Tsang
4 days ago
Reply from Sunrun
AO, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
Oct. 2nd, 2024
Verified Customer
Review Source
Claudia
From the very beginning of having solar put on our house it was a great experience. Paul the sales rep was awesome, very helpful and pleasant to work with. The installation team was great. Quick at what they do and left everything clean and tidy.
The only negative I have to say, I was told had to be paid off before system could be turned on(was paying in full) then it took Excel Energy almost 8 months to turn it on. Sunrun is a great company to work with.
2 weeks ago
Reply from Sunrun
We're thrilled you had a good experience, Claudia! We appreciate you taking the time to share your feedback with our teams. Thank you for playing such an important role in our solar community and helping us create a planet run by the sun!
Sep. 19th, 2024
Verified Customer
Review Source
Rosemary
Professional trustworthy sales people, great-after-the-sale service. Great system that performs as we were promised. Couldn't be happier with Sunrun or the installation.
4 days ago
Reply from Sunrun
Rosemary , your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Oct. 2nd, 2024
Verified Customer
Review Source
Ductuyen
Very upset with the fact that the representative who sold me the product did not disclose the fact that they charge $200 per panel to be removed if work on your roof needs to be done. They said that they will take care of the panels, but never mentioned it would cost money to remove.
4 days ago
Reply from Sunrun
Ductuyen, thank you for bringing this to our attention. Sincere apologies for the frustration our services have caused you. We want to help resolve your concerns and improve your experience with us. We will be sending you a direct message to obtain additional information to assist you. Thank you!
Oct. 2nd, 2024
Verified Customer
Review Source
Farida
It's the best money I have ever spent.
I am so happy I called Sunrun and did the project with them.
Best price, best product and best customer service.
4 days ago
Reply from Sunrun
This is awesome, Farida! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Oct. 2nd, 2024
Verified Customer
Review Source
Wayne Joseph
The team at sunrun is amazing. From the start with Erik hes knowledgeable and can explain in detail the process and product. After signing...dealing with Chelsea she's amazing. Can't say enough about her. Alex was very prompt on setting up my install. Thank you for all your help ...
2 weeks ago
Reply from Sunrun
We're thrilled you had a good experience, Wayne! We really appreciate you taking the time to share your feedback on each stage with our team! Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 17th, 2024
Verified Customer
Review Source
Freddy Beltre
Workers were professional and organized in the way that they work. Great job in cleaning up after themselves. It's only been 24 hours that we've been with the system I think the best review can be given once we get our electricity bill.
3 weeks ago
Reply from Sunrun
This is awesome, Freddy! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Sep. 16th, 2024
Verified Customer
Review Source
Barbara
Getting our solar panels to help the energy grid and to save us money was a smart and effortless move on our part. Everything went well on the quick installation and now that we have had it for just over a year, we couldn’t be happier. Absolutely no regrets!
3 weeks ago
Reply from Sunrun
Thanks for your review, Barbara! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Sep. 16th, 2024
Verified Customer
Review Source
Frank
The installation process was seamless and well-executed, with all piping neatly placed in the attic. Overall, my experience has been positive, and my electric bill has remained low, indicating that the system is working effectively. I’m satisfied with the service provided.
3 weeks ago
Reply from Sunrun
We're absolutely thrilled to hear about your positive experience, and to hear that going solar is keeping your electric bill low, Frank! Your feedback means the world to us, and we genuinely appreciate you taking the time to share it. Thank you for being such an integral part of our solar community.
Sep. 14th, 2024
Verified Customer
Review Source
Claudia
I had a seamless installation experience with no exposed pipes, and everything went as planned. Over the past couple of years, my electric bill has been impressively low, reflecting the efficiency of the system. Overall, I'm very satisfied with the service and performance!
3 weeks ago
Reply from Sunrun
Thanks for your review, Claudia! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Charles
I had a great experience with Sunrun! The service was efficient and I appreciated the easy access to our project manager, who was wonderful to work with. Overall, everything went smoothly, and I even got a nice pair of blue sunglasses as a bonus. Highly recommend!
3 weeks ago
Reply from Sunrun
Charles, your positive feedback fills us with so much joy! We’re absolutely thrilled to hear that your experience was seamless. Your support fuels our mission to promote solar energy and create a sustainable future. Thank you for being an integral part of our journey!
Sep. 14th, 2024
Verified Customer
Review Source
Katy
I had a fantastic experience with the project! The team was wonderful and very accessible, making the process smooth and enjoyable. The insulation work was thorough, and I've noticed a significant drop in my electricity bills since the completion. Plus, I loved getting blue sunglasses as a bonus, though I wish I could find them now!
3 weeks ago
Reply from Sunrun
Thanks for your review, Katy! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Lori
I had a fantastic experience with my Sunrun installation! The team was thorough, and the process was seamless from design to permit approval. Since installation, my electricity bills have dropped significantly. I highly recommend Sunrun to everyone considering solar energy!
3 weeks ago
Reply from Sunrun
Thanks for your review, Lori! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Carl
I had a fantastic experience with my Sunrun installation! The design process was seamless, and the installation went smoothly. Since then, I've enjoyed not receiving any PG&E bills. I highly recommend this service to everyone looking to make the switch!
3 weeks ago
Reply from Sunrun
Carl, we wanted to express our sincere thanks for your review! It brings us immense joy to learn that solar is making a positive impact on your savings. Thank you so much for going solar with us!
Sep. 14th, 2024
Verified Customer
Review Source
Albert
I had a smooth installation experience overall, though there was a delay due to missing parts. After installation, I noticed a minor leak, but the response was impressive; they sent someone out promptly to fix it. Overall, no hassle and I'm satisfied with the service!
3 weeks ago
Reply from Sunrun
We're thrilled you had a good experience, Albert! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Jayne
I had a fantastic experience with SunRun! The installation process was incredibly quick and smooth, making it hassle-free. Additionally, the team was a pleasure to work with throughout the entire process. I highly recommend their services to anyone considering solar energy.
3 weeks ago
Reply from Sunrun
We're thrilled you had a good experience, Jayne! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Lashawn
I had a great experience with Sunrun. The installation was smooth, and the team was communicative, answering all my questions. However, I'm not satisfied with my savings; my bills remain high despite the solar setup. Overall, their customer service was excellent, with regular check-ins and updates.
3 weeks ago
Reply from Sunrun
This is awesome, Lashawn! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Sep. 14th, 2024
Verified Customer
Review Source
Walter
I had a great experience with Sunrun. The installation process was smooth, with timely arrivals and clear communication. They kept in touch throughout, ensuring I felt supported and informed. Unlike other companies, I had a dedicated contact who provided updates and feedback. Overall, a very positive experience!
3 weeks ago
Reply from Sunrun
We're thrilled you had a good experience, Walter! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 14th, 2024
Verified Customer
Review Source
Paul Puhr
I felt that the entire Sunrun Team did a fantastic job of working with me through the process. I think the installation crew helped me understand what they did and why - very professional. I really recommend Sunrun when you're ready to step up and make a difference.
4 weeks ago
Reply from Sunrun
We're thrilled you had a good experience, Paul! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Sep. 9th, 2024
Verified Customer
Review Source
Diego Mendizabal
We had a fantastic experience with Delfino who was not only knowledgeable and professional but also took the time to listen to our needs and deliver a solution that met our expectations.
Having a good experience with a service provider can make all the difference, and it's clear that Delfino went above and beyond to ensure our satisfaction with our solar system. Highly recommend his professional services.
1 month ago
Reply from Sunrun
We're delighted to hear that your representative, Delfino, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks so much, Diego!
Aug. 30th, 2024
Verified Customer
Review Source
Teri Kirk
Quick service, professional, friendly, everything has been done so quick and when the installation was done they were very respectful to my home and clean up
after themselves. Ted has been in contact with from day 1 with everything that is
going to happen. I have been very
impressed with the service. Now hoping to save much money on our electric bill!!
1 month ago
Reply from Sunrun
Thanks for your review, Teri! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Aug. 21st, 2024
Verified Customer
Review Source
Corey Stoneking
The salesman, Patrick, was knowledgeable and answered all the questions I had about solar. The sign up process was easy and we are awaiting installation. What I like most so far is that the company is not pushy when it comes to sales. I had a few other estimates and the sales team was constantly calling or texting me about a decision. Sunrun presented the information and allowed me the time to make my decision.
1 month ago
Reply from Sunrun
We're delighted to hear that your representative, Patrick, made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thank you, Corey!
Aug. 10th, 2024
Verified Customer
Review Source
William
The salesman was very slick and not very honest. He falsely stated that we would be getting a finders fee of $1000 and potentially up to $2000. We got neither. Also the system was underpowered. We are not getting the amount of solar credit that was promised.
3 days ago
Reply from Sunrun
Thank you for bringing this to our attention, William. We are so so to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, we will be sending you a private message requesting additional account information so we can verify your account. Thanks!
Oct. 3rd, 2024
Verified Customer
Review Source
Ana Long
Anthony was extremely friendly, knowledgeable about the subject and very professional as well. Highly recommend Anthony for your energy savings in your future!
1 week ago
Reply from Sunrun
This is awesome, Ana! Your positive feedback is like a ray of sunshine to us, and we're so happy Anthony could guide you through your solar experience. Thanks for going solar with us!
Sep. 30th, 2024
Verified Customer
Review Source
leticia bradshaw
The solar panels were installed in a timely manner. The crew did a great job installing and leaving the premises clean. There have been no issues with the system.
1 week ago
Reply from Sunrun
Thanks for your review, Leticia!Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Sep. 27th, 2024
Verified Customer
Review Source
Douglas
Since I've installed my panels over a year ago I had two more family members move in with me and I'm not getting the savings that I thought I would get. I had requested 14 panel originally but only got 12 panels.
1 week ago
Reply from Sunrun
Hey there, Douglas! We appreciate you taking the time to reach out to us. Typically monthly savings will vary depending on your usage patterns. No need to worry, our team is here to help you maximize on those savings. We will be sending you a private message requesting additional account information so we can confirm your account. Thank you!
Sep. 25th, 2024
Verified Customer
Review Source
Mark
Been a customer for a couple of years, and I have no complaints about the service. In fact, I love getting credits every month from our electric utility to the tune of hundreds of dollars a year.
2 weeks ago
Reply from Sunrun
Thanks for your review, Mark! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Sep. 18th, 2024
Verified Customer
Review Source
Monique Whitney
I’ve had such a great experience with the process of upgrading my solar system. I was impressed with the level of details that were provided for the various options. Rebecca was very knowledgeable and patient. She demonstrated superb customer service. Kudos!
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Monique! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Aug. 21st, 2024
Verified Customer
Review Source
Reachelle Braxton
The experience with sun run was amazing from the conversation with Tim the sales person to the installers to Megan giving me a call to make sure everything is good! We were sold on getting the solar panels out there. It was explained to us how it works in the benefit.
1 month ago
Reply from Sunrun
We're delighted to hear that your representative, Tim, Megan and our team made such a meaningful impact on your solar journey. Your feedback is incredibly valuable to us, and we're grateful that you've chosen to share your experience with others. We're thrilled to have you as part of the Sunrun family, and your satisfaction brings us immense joy. Thanks, Reachelle!
Aug. 15th, 2024
Verified Customer
Review Source
Duane Chase
The sunrun team has been a joy to work with. They take care of all paperwork associated with permitting. They’re also very timely when responding to questions I have. I recommend dealing with Zack mistook and the sunrun team for all your solar system needs.
1 month ago
Reply from Sunrun
We're thrilled you had a good experience, Duane! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Aug. 13th, 2024
Verified Customer
Review Source
Marco Vargas
I would highly recommend Sunrun soler panels but most of all the professional service, the sales representative Hisham M. went out of his way to help me make sure things went smoothly and have the best price. I will recommend to my family and friends.
1 month ago
Reply from Sunrun
Marco, we truly appreciate you taking the time to share your positive experience with others. We are delighted to hear that Hisham was there to help you every step of the way and was able to explain everything in detail. Thank you for helping us create a planet run by the sun. Thanks!
Aug. 9th, 2024
Verified Customer
Review Source
Charles
The service provided was excellent, and everything is functioning well. Despite living in a different area of California, the installation took about 8 months, but I was not present during the process. I suggest investing in the battery backup as it proved valuable during a recent evacuation due to a fire. With the backup, the refrigerator stayed on, ensuring everything worked smoothly despite the circumstances.
2 months ago
Reply from Sunrun
Thank you so much for your kind words, Charles! We’re delighted to hear that your experience with Sunrun was seamless and satisfying. Thank you!
Jul. 20th, 2024
Verified Customer
Review Source
Robyn
I haven't had to call Sunrun for any issues, but I'd rate them a 5 because they handled a glitch during installation exceptionally well. Despite a big mistake, they went above and beyond to fix it, showing their dedication to customer care. The whole process took about 9 months, but they kept me informed at every stage and made it smooth. Sunrun's commitment to fixing errors and communicating with customers is why I appreciate their service.
2 months ago
Reply from Sunrun
Thank you for sharing your story, Robyn. Your feedback helps us continue to improve your solar experience. We are happy to hear that our team kept you informed through the entire installation process and was able to fix any issues you were having. Thank you for taking the time to share your experience
Jul. 20th, 2024
Verified Customer
Review Source
Debra
I give them a 5-star rating because they were excellent at keeping me informed every step of the way. Any delays or changes were promptly communicated, making me feel like they had everything under control. The process was very smooth, and I was impressed with their service. Overall, it was a great experience working with this company, especially in sales.
2 months ago
Reply from Sunrun
We're thrilled you had a good experience, Debra! We really appreciate you taking the time to share your feedback. Thank you for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jul. 20th, 2024
Verified Customer
Review Source
Marquesha
I had a great experience with Sunrun's customer support. The guy who sold it to us was helpful and the process was easy and thorough. I appreciated the drone inspection of our house for panel placement. Adding more panels saved us money, as our previous setup wasn't sufficient. Now, we're saving a lot on our energy bills and even have a negative true-up bill. Overall, I'm happy with our decision to go with Sunrun.
2 months ago
Reply from Sunrun
Thanks for your review, Marquesha! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Jul. 20th, 2024
