AmeriSave Mortgage

I would love to have the agent who is receiving 5 stars and who is easy to get in touch with, It is not the person we are working with. This has been the most frustrating experience and we have never been treated so disrespectfully. The lack of service, the total ignoring of voice mail and email requests and even the supervisor who never returns a call. Please do not tell me that your volume is too high to provide good service. You have time to send out daily text messages that totally disregard our questions. This asks if I am a paying customer. I have tried to become one so how do I answer this? If I say no, do you disregard my review?

Reply from AmeriSave Mortgage

Oct 23, 2020

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at [email protected]

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Started process on June 4 today is October 20 . Amerisave has pulled 3 hard inquires on our account 2 in the last 2 days . This is how you get treated if your a minority . I can only assume that all the folks that are giving them 5 stars are not minorities . We were pre qualified . First loan person never returned calls told us he would float rate kept asking for same docs over and over . It was one excuse after another . Finally made it through underwriting and went to close . Because the loan was in trust they said they. Could not close in trust but would close if I took it out of trust . Rates kept going down over this entire time . We kept calling to confirm rate so we could lock the rate and could never get an answer . Finally one of the processors said that the loan officer told her he locked our rate 1/2 of a percent higher than the current rate without even contacting us . Have been told 3 times that everything would be fixed and to date nothing had changed . Stay away from this company . They do not have your best interest at heart . The only thing we received was 3 hard inquiries in our credit report that will be on there for 2 years and the loss of 500 dollars

Reply from AmeriSave Mortgage

Oct 20, 2020

Thank you for your feedback. We regret that communication regarding the status of your loan has been delayed or lacking. AmeriSave is experiencing unprecedented call volume and our employees and managers are returning calls as quickly as possible. Your feedback has been forwarded to the sales manager who will return your call. You may also contact AmeriSave’s Customer Service Team at 888-700-4026, or via email at [email protected]

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Refi went smoothly and closed on time. Would recommend

Very poor experience. We started the process on August 7. They don't answer me, they don't call me, I don't know anything about my case. We are on October 8 and nothing yet. It's ridiculous.

Reply from AmeriSave Mortgage

Oct 09, 2020

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at [email protected]

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Very frustrating experience to say the least! Keeping you up to date on the status is not very good. Hopefully the closing goes smoother.

Reply from AmeriSave Mortgage

Oct 09, 2020

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at [email protected]

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Very easy to work with. Closed quickly. Saved 200 a month.

Good service. Easy to get ahold of reps, reps quickly returned my calls, overall process was done quickly.

They were awesome, and easy to work with.

Almost effortless process and very professional , pleasant interaction. I have already recommended AmeriSave to friends.

Good customer service from the beginning to the end.

Quick, easy process that saved me mega bucks!

Slowest loan processing time. They keep asking for documents I already sent saying that this time they need a signature on the document. They didn't ask for a signature earlier in the process. Finally gave up and went to Rocket Mortgage who was ready to close in a little over a week. Told AmeriSave to keep their non-refundable $500 deposit.

Reply from AmeriSave Mortgage

Oct 01, 2020

Thank you for sharing your feedback. We appreciated your patience, and we regret that you are unable to reach the communication requested on your loan. A Sales Management Leader will be contacting you today to discuss your concerns. Our Customer Service Team can be reached at 888-700-4026,or via email at [email protected] We look forward to speaking to you.

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It has been two months since I started a refinance loan (and I'm paying a considerable amount to buy down the rate just a 1/4 of a point) with higher out of pocket costs than most companies. I continue to receive new requests for documents/information that were submitted/provided the day the loan process began. The loan has not moved forward at all in 60 days. The loan originator will not return phone calls or reply to emails so I have had absolutely no communication with anyone. Today, I was given his supervisor's name and yep, you guessed it; he didn't answer my telephone call either, nor has he returned my call. I haven't even been assigned a loan officer or loan processor in all this time. According to the loan originator, we didn't need my extra income because my husband and I earn more than enough without it, yet those are the documents and contact issues they continue to request and delay the loan over. I was told the loan would be completed within 30-60 days (which it's already been). This is the worst company I have ever had to deal with and I regret ever beginning the process.

Reply from AmeriSave Mortgage

Sep 29, 2020

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at [email protected] We would like to connect you with the Sales Manager that you need to speak with.

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I am currently dealing with this company. It has been three months since I started refinancing and I keep getting a new disclosure almost every month without the loan going any further. I was told the loan will be done in a few weeks not long ago till I got an email from a new loan processor today and I was asked to send all the documents I uploaded before on the company website and email the previous processor. The new processor said she could not see the documents uploaded on their company website. At this point I have asked the $ 500 dollars I was charged in the beginning, because I can't start the whole process again. This is unacceptable business practice.

Reply from AmeriSave Mortgage

Sep 29, 2020

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at [email protected]

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Lowest interest rate with the lowest fees and excellent service.

Fast, efficient and always seemed to be on top of things

Currently working with this Company. To date, everything is as they said it would be. I was in the process with another company to refinance and they could not keep up with their work load. After several months, left them for AmeriSave.

Straight forward quotes. Best offer was there first offer. Low rates, low expenses with great personalized service.

Very fast. Efficient friendly. Professional.

went above and beyond to get the job done

Good company but a little slow on getting done

Good friendly people, Seem to know the answers

They really worked to make the process easy for the borrower.

Very response and attention to detail. Made my job very simple

Amerisave followed through on all of their promises. I got the best rates available and the lowest cost to close. Michael was very informative as you could tell that he has been doing this job for quite some time now. Very reliable, honest and trustworthy!

Great service and the only one that didn’t ask for my ssn on the first call!

Great professionalism, great service, great response from everyone I worked with.

EASY, EFFICIENT AND QUICK...VERY INFORMED LOAN OFFICERS

They were easy to work with, responsive and competent.

Easy to work with. Thorough. Good customer service. Lauren Frank is always professional

Easy, accurate, professional, great rates, customer service outstanding

They were friendly, efficient and professional

Good overall experience from start to finish

Easiest bank transaction I ever had! Fast, efficient, easy website, in home closing, excellent notary closed the deal!

lowest rates, speedy service,convenience

Excellent service, communication and follow through

Great rates, good service, easy to apply, very efficient process.

Everything is alright and good. When I needed my loan coordinator, there was quick responses. Nobody lied to me.

Things unraveled during the process. The first person talked to was good but they need to improve communication when it goes from the person you initially dealt with to the long process. Communication broke down big time.

Reply from AmeriSave Mortgage

Sep 21, 2020

Robert, Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at [email protected] We look forward to speaking to you soon.

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Very clear with what they needed and are quick to respond to calls.

I am glad I went with AmeriSave. They are very knowledgeable but they should put together a team.

I started sometime in March and finished in September, it was almost six moths. People are good and attentive but you are likely to change people many times in the process, which is too long.

I am glad I did it with them. The loan agent was really good.

Everything was always recorded. It was easy and transparent. There is always somebody to ask questions to that answers quickly and well.

Amerisave gave me the best quote, I got some from a couple of other companies. They are very helpful and available when I need their help. They are pretty quick getting everything done. I am pretty happy.

Website could use some improvement but it is a really smooth process and everybody stay good wit communication.

Amerisave looks to be the best deal and I am glad I went with them. It was great. Everything went easily.

Everything was great. They were thorough and communicated well. They kept us familiar with everything that was going on. I do think they should get a new appraisal company for Nebraska.

So far so good, they answered all my questions when I needed them.

Everything was simple and straightforward. The website is marvelous. It was very easy to submit the documentation. Everyone was very professional and prompt.