Name: AmeriSave Mortgage
Rating: 4.9

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Verified Customer

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Anonymous

I had a great experience overall. The support I received was exceptional, especially when others wouldn't help. However, I wish there was an online tracking system to monitor the progress of my application steps, as it would provide clarity during the waiting period. Despite that, I would highly recommend their services!

6 months ago

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Verified Customer

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Kimberly

I had a professional experience with AmeriSave, as they kept me updated throughout the process and were very friendly. However, I was surprised to find that my loan was taken over by Chase Bank before my first payment, which was unexpected since I was informed otherwise. I would recommend AmeriSave, but be aware of potential changes in mortgage servicing.

6 months ago

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Verified Customer

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Elwood Summit, AZ

I had a very positive experience with the team. They were knowledgeable, professional, and provided great assistance throughout the approval process. I appreciated their efficiency and outstanding support. Overall, I have no complaints and am grateful for their help!

6 months ago

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Verified Customer

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Anonymous

I had a mixed experience. One representative was really helpful and informative, guiding me through my online queries. However, I struggled to get in touch with another. Overall, the assistance I received was courteous and supportive, but there were some challenges in communication.

6 months ago

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Verified Customer

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Jeffrey

I found the representatives I interacted with to be extremely professional and courteous. They provided helpful information that guided me through the mortgage process. However, I believe the team deserves recognition for their efforts, and I think they should receive raises for their excellent service.

6 months ago

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Verified Customer

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Steven

I had a great experience with the team. They were always responsive to my questions and treated me with respect, which I truly appreciated. At my age and with health issues, their support meant a lot to me. They helped me out of a tough situation, and I can't express my gratitude enough. Highly recommend!

6 months ago

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Verified Customer

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James

I had a great experience with customer support. Everyone treated me with respect and kindness, which I truly appreciate. As someone with health issues, their assistance was invaluable and helped me out of a tough situation. I'm really grateful for their help and can't express my gratitude enough!

6 months ago

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Verified Customer

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David

I had a fantastic experience with the loan officer, Rebecca Asher. She was always available, knowledgeable, and thorough in answering my questions. I highly recommend their services to anyone looking for a reliable company, and I've already referred them to a friend!

6 months ago

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Verified Customer

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Jason

I had a great experience with Kelly Ford. The representative I spoke with was knowledgeable and friendly, guiding me through everything I needed to know in a personable manner. They were also prompt in responding to my questions. Overall, I was very satisfied with the service!

6 months ago

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Verified Customer

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Howard

I had a fantastic experience working with Brian Siebermark. He was always available to answer my questions and guided me through the entire process with ease. I can't think of anything that could have been improved. Overall, a wonderful support experience!

6 months ago

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Verified Customer

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Richard

I was pleased with the timely responses to my inquiries, which made the process smooth overall. However, I found it inconvenient that I had to physically send out checks for credit card payments instead of having an electronic option. This could definitely be improved for a better customer experience.

6 months ago

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Verified Customer

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David

I had a great experience with the team! They were knowledgeable and provided excellent assistance throughout the approval process. Everyone I worked with was very helpful and took the time to explain everything clearly. Overall, it was an outstanding and efficient service, and I truly appreciate their efforts!

6 months ago

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Verified Customer

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Corette

The perfect people and the perfect loan company to help you with all your home needs!! Whether it be to buy a home or to refinance your home!! They made it so easy for me. Most especially because I had no idea of what to expect. They were friendly and helpful!

8 months ago Edited June 18, 2025

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Stacy

I've had to replace my items multiple times, and they're still unsatisfactory—lumpy and poorly balanced. Additionally, I'm frustrated with my claim process; I need a home inspection report, but I don't have one. I paid for my warranty months ago, and my air conditioner is malfunctioning. It's disappointing that I have to jump through hoops to get the help I need.

8 months ago

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Verified Customer

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John

I had a decent experience with customer support, but I struggled to find the information I needed online. It would be helpful to have more direct access to their system once my loan application is approved. Overall, improvements in these areas would enhance the customer experience.

8 months ago

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Verified Customer

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Ronnie

I had a good experience overall, but there were a few hiccups that affected my satisfaction. While some aspects were satisfactory, I believe there's room for improvement. I appreciate the effort put in, but addressing the issues would enhance the overall experience.

8 months ago

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Verified Customer

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Debra

I reached out to inquire about my first statement and payment due date, but I haven't received a response from the original contact. I'm left waiting for clarity on when I'll get my first statement. It's frustrating not knowing the timeline for my payments.

8 months ago

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Verified Customer

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Juthlande

I found the customer support to be communicative and helpful, but I struggled to get the information I needed through their online service. It would be beneficial to have more direct access to their system once my loan application is approved.

8 months ago

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Verified Customer

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Jerry

The service is close to meeting my expectations, but there's still room for improvement. The sales personnel seemed knowledgeable, but I found myself unsure about a few aspects. Overall, it's a decent experience, but some clarification would enhance it significantly.

8 months ago

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Verified Customer

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Brendan

I had a decent experience overall, though there were a few hiccups. The sales personnel were almost there but not quite meeting expectations. I appreciate their efforts, but I believe there's room for improvement to enhance the overall customer journey.

8 months ago

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Verified Customer

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William

I've been a customer for years, but my recent experience with HWA has left me frustrated. While their technician was reliable and installed a new compressor quickly, I was charged for labor despite the part being under warranty. I feel they violated their contract, and I'm unsure if I will continue my membership.

8 months ago

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Verified Customer

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Mark

I found the process somewhat redundant since I had to resubmit documents that were already on file. Additionally, I had some issues with the lock after it was rekeyed, making it difficult to latch properly. I plan to contact customer service for assistance with this.

8 months ago

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Verified Customer

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Anthony

I had a frustrating experience with my dishwasher repair. After calling for help, I struggled to get clear information from the warranty service. They initially said parts were unavailable, and I'm still waiting for a resolution since my first inquiry. Communication has been confusing, and I'm left in the dark about what will happen next.

8 months ago

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Verified Customer

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Kimberly

The service was mostly helpful, but the technician lacked effectiveness and communication was lacking. Scheduling was smooth, but I felt uninformed throughout the process. Overall, I would appreciate more assistance and clearer updates in the future.

8 months ago

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Verified Customer

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Steve wayshak Clearlake, CA

I had a frustrating experience with customer service. My questions about costs were met with unclear answers, and my follow-up email was ignored. While the response to my claim for a broken hot water heater was prompt, there was significant confusion regarding payment responsibilities. Overall, I feel more clarity is needed.

8 months ago

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Verified Customer

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Brian

I found the initial service helpful, but the technician they sent was not up to par. I'm still waiting for my first statement and payment details, and despite reaching out via email, I haven't received a response. However, scheduling an appointment was smooth, and the technician's visit went well.

8 months ago

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Verified Customer

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Thomas

I really enjoy the way Rebecca fought for me and what I wanted.

2 weeks ago

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John

I had a previous 2nd mortgage with Amerisave and was happy with their service

2 weeks ago

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William

They had the best rates and the most friendly people to help me. They were really helpful.

1 month ago

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Janet

They were extremely helpful thru the entire process. very kind, empathetic, and courteous.

1 month ago

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Robert

Everyone, both Mr. Matthew M. and Ms. Erikson worked Diligently to move to closing.

1 month ago

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Verified Customer

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Adrienne Robinson

I recently had an outstanding experience with AmeriSave Mortgage Company. Their team demonstrated exceptional professionalism and expertise from the initial consultation to the closing process. My loan officer, Emily R, and my loan processor, Kimberly D, were incredibly knowledgeable, guiding me through every step and answering all my questions patiently and clearly. The online portal was user-friendly, making document submission and tracking the loan status hassle-free. Additionally, the communication was seamless, with timely updates and quick responses. The closing process was smooth and efficient, with no unexpected delays or issues. Overall, AmeriSave Mortgage Company exceeded my expectations, making what could have been a stressful process feel straightforward and manageable.

1 year ago

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Verified Customer

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Darlene

They were very polite and they were very good. They returned phone calls and they answered questions. Everything that I needed other than at the end was fine. It was great and I'd recommend them. At the end when there was something I was supposed to do, they recommended doing it through the computer, but then the bank was asking for passwords and all kinds of stuff. I called back and they looked into it. But they couldn't find anything and that left me hanging. I was pulling out my hair because my computer is not hooked up to a fax machine and my cell phone doesn't send pictures over. I had somebody working on it to send pictures to you. She worked on it all night and finally said forget it. So I had to go to CVS and get pictures developed and then I sent them, faxed them, but that still wasn't good enough. So the appraiser came out and took pictures and got that over with. So I don't know. Some of it was very harrowing, some of it was great. But all in all, I was pleased.

2 years ago

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Verified Customer

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Gary Statesboro, GA

They were on the ball. We had some problems with the lawyer because I actually inherited some land in the house and that was part of the the loan and they actually were on top of that pretty well. I would call them to let them give them a heads up on something that happened and they already knew about it. They already called and checked up on it. They were on top of it better than I was. Sometimes they were very specific on everything that they needed. And if you didn't have the exact exact exact thing they needed, they couldn't do it. And it just, it just took a lot longer than than it normally would have.

3 years ago

Reply from AmeriSave Mortgage

Gary, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Gary Raymond, CA

I'm really happy with this service. The men working on it were fantastic and the team really got through some rough struggles. I had an address problem, which is very rare. That that ended up being the hardest part of the whole thing. hey had things moving along really fast and they told me what I needed to do. It would have been done a lot sooner, but the the address thing was a big hold up. I really like AmeriSave, what they had to say and and how they proceeded with other things. I was able to contact him anytime I needed to, he made sure that. He was available at all times and kept me posted the whole way. I would refer them to anyone.

3 years ago

Reply from AmeriSave Mortgage

Gary, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Verified Customer

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Linda Coloma, MI

Everybody was just so cooperative. The lady I dealt with, Jessica, was amazing. I also dealt with Jacqueline. She was also amazing. I mean they kept in touch. I was never wondering what was going on. I could call them at any time during their business hours or leave a message. They always returned calls. They saved me quite a bit on the refinance. The interest rate was very important to me. They got it reduced and also lowered my house payment, which was very successful and it saved me quite a bit of money per month. I don't think anybody gave me wrong direction or anything. They were very honest about how things were going to work, whether it was good or bad, which it never turned out to be anything bad. It was always good. I dealt with them because they got me what I needed very expeditiously. I was glad that they reached out to me. I would recommend them highly to anybody that's looking for a refinance or anything to do with their home. It went the way I wanted it to. The price is right. I'm saving considerable amount of money per month. It's been a very awesome experience. I didn't have to wait weeks and weeks to hear back from them. Everything was going along day by day and I was hearing from Jessica almost every single day on what needed to be processed. I had no problem with Amerisave. They followed me and led me right down the way that needed to go to get processed and the closure on the refinance done and very, very quickly.

3 years ago

Reply from AmeriSave Mortgage

Linda, Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 16th, 2022

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Verified Customer

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Djosse Atchade Rockville, MD

I usually do not answer call solicitations but when I got Jonathan on the phone I felt immediately comfortable sharing my story with him. I was forced to refinance my home loan because of a stressful change in my family life. He handled the refinancing process from start to finish and I felt in financial peace of mind all through it. In addition I received one of the best offers on the market. This has been the best experience that I have ever had by far. Jonathan was wonderful in assisting the loan process. The loan was approved in a timely fashion. Thank you so much for your help. I would recommend him and the AmeriSave team to anyone in a heartbeat.

4 years ago

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Verified Customer

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Liisa Horn Port Orchard, WA

We were not the easiest couple to work with. My schedule and probably the fact that I work in health care didn't help. They were always upbeat and kind doing everything they could to help us with getting documentation turned in and just truly showing us the way! We would have proved too difficult I fear for a less experienced company. Quintin Fawbush gave me the courage to go for the re-fi in the first place. We did the whole thing on my I phone....yikes! I owe a lot to your outstanding team! We told our next door neighbors and now they are going with Amerisave too! Keep up the outstanding work you guys! Truly you Rock!

5 years ago

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Garry

Be more informative about all the information of the loan!

1 week ago

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Douglas

I had a great experience! The team was very responsive and communicated effectively throughout the process. They addressed all my questions promptly and thoroughly. I had no issues at all. Highly recommend their service!

6 months ago

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Joseph

I had a mixed experience with the service. While one representative was not helpful, the new rep was outstanding and made a significant difference. I do wish there was an online tracking system to better understand the process steps, as it felt unclear at times. Overall, I would recommend this service despite the minor issues.

6 months ago

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Nancy

I had a mixed experience with customer support. One representative was really helpful, making it easy to get the assistance I needed. However, I struggled to connect with another rep, which was frustrating. Overall, while I appreciated the good service, the difficulty in reaching someone was a downside.

6 months ago

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Anonymous

I had a mixed experience with customer support. Initially, my first rep wasn't very helpful, but the new representative was phenomenal and very assuring. Although I didn't need extensive assistance, I found the team to be quick and responsive, answering all my questions satisfactorily. Overall, I appreciate their helpfulness.

6 months ago

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Anonymous

I had a generally positive experience with timely responses to my inquiries. However, I found the credit card payoff process cumbersome, as it required physical checks instead of electronic payments. On the plus side, the staff were very helpful and provided clear explanations throughout my interactions.

6 months ago

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Adelle

I've faced confusing and unhelpful support regarding my claims, including a plumbing leak that was denied. The response time was poor, especially during urgent situations. I had to manage repairs myself and still haven't received reimbursement. Overall, my experience with the service has been frustrating and disappointing.

8 months ago

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Anonymously

I had issues with my heater and Home Warranty was unresponsive, which was frustrating during the cold. I also had a problem with my dishwasher; the technician said it was too old for parts. Communication with customer service has been poor, and I'm still waiting for a resolution. Overall, my experience has been disappointing.

8 months ago

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Verified Customer

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Rhonda

I've had a frustrating experience with my claims. The support has been confusing and unhelpful, leading to denied claims based on unclear legal language. After a plumbing leak, I had to handle repairs myself and still haven't received my reimbursement. Overall, I'm not satisfied with the service.

8 months ago

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Richard

Your account managers and your interest rate

2 weeks ago

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Joan

Amazing customer service and support! Recommend!!

2 weeks ago

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Nancy

great service. good rate. easy o work with

2 weeks ago