Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Jerry

Great experience with JR, who was reliable and kept his promises. His communication was refreshing and appreciated. However, I felt there could have been a clearer explanation regarding the process with the checks and title company. Overall, solid service but room for improvement in communication.

1 month ago

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Verified Customer

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James

Amerisave made my life easier. The loan that I obtained helped me with my finances. I would recommend Amerisave to anybody looking to save money on their mortgage.

1 month ago

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Verified Customer

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Michael

I recently worked with a team of 5 individuals who were incredibly receptive to my needs. They listened attentively to all my requirements and I made sure to provide them with everything they needed. Despite asking for a lot, they were able to deliver exactly what I was looking for. Overall, it was a great experience working with them and I highly recommend their services.

4 months ago

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Verified Customer

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William

I was highly satisfied with the service provided by the team, rating it a 5 out of 5. They were excellent in keeping me informed at every stage of the process, ensuring that I was never left in the dark. This level of communication gave me peace of mind and made the entire experience smooth and stress-free. I would highly recommend their services to anyone in need of professional and reliable assistance.

4 months ago

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Verified Customer

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Jasmin

I highly recommend this company because they were able to process my loan quickly and efficiently. The entire process was smooth and hassle-free, and I received the funds I needed in a timely manner. Their customer service was excellent, and I felt valued as a customer. Overall, I am extremely satisfied with their service and would definitely use them again in the future.

4 months ago

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Heather

I loved Jesus my loan processor. He was so helpful, always available and always took the time to answer or explain anything.

6 days ago

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Verified Customer

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Jesty

The gentleman I worked with was incredibly proactive and helpful. I had a concern about interest rates and he patiently answered all my questions, putting my mind at ease. His thoroughness and professionalism made the experience enjoyable. I highly recommend working with him.

4 months ago

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Verified Customer

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David

I would highly rate my experience because the customer service team was always available to answer any questions I had. Their prompt responses and helpful attitude made me feel supported and valued as a customer. I appreciate their dedication to providing excellent service.

4 months ago

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Verified Customer

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Julia

I would rate my experience a 5 because the service was extremely professional. The staff were highly experienced and knew exactly what they were doing, making them very helpful. I was impressed by their expertise and would highly recommend their services to others.

4 months ago

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Verified Customer

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James

I would highly rate this service because they were very prompt and diligent in their follow-ups. I appreciated that they were quick to return my calls and showed a high level of responsiveness. It made me feel valued as a customer and gave me confidence in their reliability.

4 months ago

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Verified Customer

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Jose

I would rate this service a 5 out of 5 because they were always prompt in answering calls and messages. The support team was incredibly helpful and supportive, making me feel valued as a customer. I highly recommend their service for anyone looking for excellent customer support.

4 months ago

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Verified Customer

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Anonymous

I would rate my experience excellent because of the quick and positive service I received. The staff was attentive and efficient, making my visit a pleasant one. I appreciate the level of customer care provided and will definitely be returning in the future.

4 months ago

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Verified Customer

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Anonymous

I would rate them full stars because they were incredibly responsive, answering my questions within an hour. They provided all the information I needed, leaving me with very few questions. Their assistance was thorough, guiding me through the process and making everything easy and smooth. Overall, a fantastic experience.

4 months ago

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Verified Customer

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Daniel

They answered all my questions thoroughly and efficiently. The customer service was exceptional, and I felt valued as a customer. I would highly recommend their services to anyone looking for knowledgeable and helpful assistance.

4 months ago

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Verified Customer

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Mikal

I would rate the service highly because the whole process was super simple. From start to finish, everything was easy and efficient. I was impressed with how smoothly everything went, and I would definitely recommend it to others looking for a hassle-free experience.

4 months ago

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Verified Customer

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Casey

I found the experience simple and easy. The process was straightforward and I was able to complete it quickly without any complications. Overall, I was satisfied with the service provided and would recommend it to others looking for a hassle-free solution.

4 months ago

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Verified Customer

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Victravious

The service provided by the team was exceptional. They were not only quick but also highly efficient in handling my requests. I was impressed by their professionalism and attention to detail. Overall, a great experience and I would definitely recommend their services to others.

4 months ago

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Verified Customer

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Roger

As a customer, I must say that my experience with this product has been exceptional. From the moment I opened the package, I was impressed by the quality and attention to detail. The product exceeded my expectations in terms of performance and durability. I would highly recommend this to anyone in need of a reliable and efficient solution. Overall, I am extremely satisfied with my purchase and will definitely be a returning customer.

4 months ago

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Verified Customer

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Jason

I had a great experience with the mortgage team. Anytime I had concerns, they were quick to respond and address them. The customer service was excellent, and I felt supported throughout the process. I highly recommend for your mortgage needs.

4 months ago

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Verified Customer

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Thomas

I would rate AmeriSave highly because their customer service is top-notch. Whenever we needed help, they were quick to assist, either answering right away or getting back to us promptly. I have only positive things to say about my experience with AmeriSave.

4 months ago

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Verified Customer

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Scott

I was extremely pleased with the service I received. Everything was taken care of in a timely manner, from start to finish. The staff was professional and courteous, making the entire experience stress-free. I highly recommend this company to anyone in need of their services. Thank you for a job well done!

4 months ago

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Verified Customer

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Darlene

They were very polite and they were very good. They returned phone calls and they answered questions. Everything that I needed other than at the end was fine. It was great and I'd recommend them. At the end when there was something I was supposed to do, they recommended doing it through the computer, but then the bank was asking for passwords and all kinds of stuff. I called back and they looked into it. But they couldn't find anything and that left me hanging. I was pulling out my hair because my computer is not hooked up to a fax machine and my cell phone doesn't send pictures over. I had somebody working on it to send pictures to you. She worked on it all night and finally said forget it. So I had to go to CVS and get pictures developed and then I sent them, faxed them, but that still wasn't good enough. So the appraiser came out and took pictures and got that over with. So I don't know. Some of it was very harrowing, some of it was great. But all in all, I was pleased.

11 months ago

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Verified Customer

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Joyce

The service was quite inconsistent. Sheena provided excellent service initially, but the next person was subpar. Thankfully, Sheena stepped in again and did a great job. Overall, the experience was a mix of good and not-so-good service.

4 months ago

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Verified Customer

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Catherine

I would rate my experience a 5 because anytime I needed assistance, someone was readily available to help. Nikki made sure to keep me informed and updated throughout the process, which I greatly appreciated.

4 months ago

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Verified Customer

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Michael

The process was smooth and efficient. Everything went smoothly, from gathering necessary documents to the turnover. I was pleased with how smoothly everything went. Overall, a happy customer here!

4 months ago

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Verified Customer

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Michael

I have had a positive experience working with them, giving them a solid 5-star rating. The team has been excellent to collaborate with, providing great service and support throughout.

4 months ago

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Daryl

They were extremely helpful and took the time to answer all of my questions. Their customer service was top-notch and I felt valued as a customer. I highly recommend their services to anyone in need of assistance.

4 months ago

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Verified Customer

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Safak

I recently purchased the product and I must say, I am extremely satisfied with my purchase. The quality is top-notch and it exceeded my expectations. I highly recommend this product to anyone in need of a reliable solution.

4 months ago

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Verified Customer

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Nicholas

My experience with the loan process was overall positive. Dealing with Eric made it easy, especially as a first-time buyer. The loan processor was decent, but Eric's assistance stood out. The process was smooth, and I appreciated the support.

4 months ago

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Efrain

i had a great experience with the company from day one. They are amazing. Met all my needs

6 days ago

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Chuck Hendricks

Everyone has been outstanding starting with Julian then Gary even the appraiser they used and the closing title representative. My only recommendation once I receive my mortgage package initially I only had the option to set-up automatic payments was sending in avoided blank, check or deposit slip. Some thing I haven’t had in over 10 years. Once I reached out to customer service, they were able to walk me through a different website to set up the automatic payment from my bank account. It would probably be beneficial to most if that information was included in the welcome packet as another option for setting up payments.

4 months ago

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Verified Customer

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Shari

Very communicative and always answer questions. Just do a little bit more upfront communication on rates to make your buyers feel a lot more warm and fuzzy. If and when you're quoting interest rates, you should be upfront when you're buying down the points to get that interest rate at the beginning and not towards the end. So my interest rate's 8, and you're putting in your contract that I need to pay another $5,400 to buy my interest rate down. And you quote me 7.4. I think that should be upfront that this is what your interest rate is and this is what you're buying down. Instead of just getting quoted saying, hey, your interest rate 7.6 (I had no clue that we had to buy down the points to get to that interest rate).

9 months ago

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Verified Customer

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Charles

We got a lot of help. My wife and I are both not computer savvy so they helped us do a lot of stuff. And it made it a lot easier. We didn't know what we were doing. Kim was the guy who contacted me first and I talked to him to try to get the ball rolling. Another gal, her name was Deborah something, she helped us with a lot of the computer stuff we needed to fill out. So everybody was very helpful.

9 months ago

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Verified Customer

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Kimeri Shull Morris, IL

We had struggles like most families since Covid and wanted to refinance our home for home improvements and debt consolidation. Other finance companies turned us down. They requested costly improvements to be made before loan would be approved or our credit needed to be a little higher. We are so thankful that AmeriSave gave us a chance and worked with us. The process was great with little stress. We would recommend AmeriSave to everyone.

11 months ago

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Rene Genesta

I wouldn't have any qualms of suggesting them for anybody else. They are very knowledgeable, very friendly, informative, helpful, patient. They got most of my bills paid off. I'm really enjoying the experience and they set my heart at ease on a few occasions. They always answered the phone or they always returned my call or email. I'm kind of computer illiterate and they talked to me through everything and kept me informed all the way through.

11 months ago

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Verified Customer

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Gary Statesboro, GA

They were on the ball. We had some problems with the lawyer because I actually inherited some land in the house and that was part of the the loan and they actually were on top of that pretty well. I would call them to let them give them a heads up on something that happened and they already knew about it. They already called and checked up on it. They were on top of it better than I was. Sometimes they were very specific on everything that they needed. And if you didn't have the exact exact exact thing they needed, they couldn't do it. And it just, it just took a lot longer than than it normally would have.

1 year ago

Reply from AmeriSave Mortgage

Gary, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Gary Raymond, CA

I'm really happy with this service. The men working on it were fantastic and the team really got through some rough struggles. I had an address problem, which is very rare. That that ended up being the hardest part of the whole thing. hey had things moving along really fast and they told me what I needed to do. It would have been done a lot sooner, but the the address thing was a big hold up. I really like AmeriSave, what they had to say and and how they proceeded with other things. I was able to contact him anytime I needed to, he made sure that. He was available at all times and kept me posted the whole way. I would refer them to anyone.

1 year ago

Reply from AmeriSave Mortgage

Gary, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Verified Customer

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Linda Coloma, MI

Everybody was just so cooperative. The lady I dealt with, Jessica, was amazing. I also dealt with Jacqueline. She was also amazing. I mean they kept in touch. I was never wondering what was going on. I could call them at any time during their business hours or leave a message. They always returned calls. They saved me quite a bit on the refinance. The interest rate was very important to me. They got it reduced and also lowered my house payment, which was very successful and it saved me quite a bit of money per month. I don't think anybody gave me wrong direction or anything. They were very honest about how things were going to work, whether it was good or bad, which it never turned out to be anything bad. It was always good. I dealt with them because they got me what I needed very expeditiously. I was glad that they reached out to me. I would recommend them highly to anybody that's looking for a refinance or anything to do with their home. It went the way I wanted it to. The price is right. I'm saving considerable amount of money per month. It's been a very awesome experience. I didn't have to wait weeks and weeks to hear back from them. Everything was going along day by day and I was hearing from Jessica almost every single day on what needed to be processed. I had no problem with Amerisave. They followed me and led me right down the way that needed to go to get processed and the closure on the refinance done and very, very quickly.

2 years ago

Reply from AmeriSave Mortgage

Linda, Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 16th, 2022

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Verified Customer

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Djosse Atchade Rockville, MD

I usually do not answer call solicitations but when I got Jonathan on the phone I felt immediately comfortable sharing my story with him. I was forced to refinance my home loan because of a stressful change in my family life. He handled the refinancing process from start to finish and I felt in financial peace of mind all through it. In addition I received one of the best offers on the market. This has been the best experience that I have ever had by far. Jonathan was wonderful in assisting the loan process. The loan was approved in a timely fashion. Thank you so much for your help. I would recommend him and the AmeriSave team to anyone in a heartbeat.

2 years ago

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Verified Customer

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Liisa Horn Port Orchard, WA

We were not the easiest couple to work with. My schedule and probably the fact that I work in health care didn't help. They were always upbeat and kind doing everything they could to help us with getting documentation turned in and just truly showing us the way! We would have proved too difficult I fear for a less experienced company. Quintin Fawbush gave me the courage to go for the re-fi in the first place. We did the whole thing on my I phone....yikes! I owe a lot to your outstanding team! We told our next door neighbors and now they are going with Amerisave too! Keep up the outstanding work you guys! Truly you Rock!

4 years ago

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Anonymous

I had a wonderful experience at this establishment. The service was excellent. I highly recommend it to anyone looking for a great experience. 5 stars!

4 months ago

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Jason

Their responses were prompt and they were proactive in reaching out to me. Their availability and ease of contact made it simple to get my questions answered.

4 months ago

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Nolan

I would rate my experience poorly because there was only one person who truly helped me throughout the entire process. I was expecting more support and guidance, but unfortunately, that was lacking. Hopefully, in the future, there will be better assistance available to customers like myself who rely on it.

4 months ago

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Verified Customer

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Jeanine

I found Derek Z. to be available whenever I called. The customer service was impeccable and I appreciated their responsiveness. Highly recommended for any assistance needed!

4 months ago

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Verified Customer

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Mathew

Quick responses, always available, and very friendly customer service. Russell was my loan originator, and he was just a fantastic guy to work with, very helpful to find a lot of extra information. I was a first-time homebuyer so having someone there to really walk me through the process helped a lot.

9 months ago

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Verified Customer

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Karen

Best communicators. I can't ask for any better. AmeriSave is an excellent company that I would absolutely recommend if you want people who really care about you, who make you feel like a valued customer, and absolutely put your needs at the forefront.

9 months ago

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Verified Customer

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Lawrence

The first gentleman we dealt with, Tim, the sales representative, did an excellent job. Very interested and communicated well. When it comes to the mortgage person, his name was Nelson, not very communicative. He would ask for information with no details - you had to guess at what they were wanting. And when it comes to putting information on the computer, you could do it in one day, but it felt like over and over again the same information, so it was confusing.

9 months ago

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Verified Customer

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Tracey St Louis, MO

Everything was better than great I was originally put with 1 agent that put me with another agent which was Jessica. Jessica was on point from beginning to end and I know I was very picky but she made everything look beautiful . Thank you Jessica for all your hard work and thank you Steven for making it happen!

9 months ago

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Anonymous

Overall, AmeriSave was pretty decent. They were able to get the job done in a timely manner. But they did not tell me they were going to withdraw $525 twice. They ended up putting it towards the closing costs and all that. But at the time, we didn't have that money in our accounts. So they should have been more clear and given more clarification about when, and where, and if, there was going to be more money taken. We had great communication at first and then we had the time period where there was some bad communication. I think that there could have been more customer support available and more clarification.

11 months ago

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Verified Customer

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Anonymous

It was great working with them. They were with me every step of the way. They had a really good website portal where I could go and monitor the progress and upload my documents. They made it easy. They were very responsive to my questions and any inquiries I had were promptly answered. Any messages I left for a call back were promptly returned.

11 months ago