Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Lester

Yes, I recommend AmeriSave Mortgage. They save my budget from collapse with a refi that saved me $750. And lowered my interest rate to 5.2 it was 6.99.

3 months ago

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Verified Customer

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Erin Sanborn, Iowa

1 week ago

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Verified Customer

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Mona Lutherville-Timonium, MD

They answered all my questions and were a big help.

1 week ago

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Thomas The Colony, Texas

Easy process from start to finish. Great communication and customer service.

3 weeks ago

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Verified Customer

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Ryan Mililani, HI

People are friendly and patient. They will work with you to get you approved.

3 weeks ago

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Verified Customer

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June Bass Lake, CA

They were very thorough and walked me through the entire process.

3 weeks ago

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Verified Customer

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Rachel

I had a positive experience with customer service; they were friendly and resolved my issues effortlessly. However, I was surprised when my loan was transferred to Chase Bank before my first mortgage payment. I was under the impression that this wouldn't happen, and now I have to deal with a new mortgage company. Overall, mixed feelings about the transition.

9 months ago

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Verified Customer

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William Devinney Oklahoma City, OK

I had a mixed experience with communication. Initially, it felt minimal and reactive, as we often had to reach out first. However, there was one instance where the staff was very communicative and helpful. We did face an issue with a leaking pipe, and while we received some information after multiple calls, I wish they had been more proactive in keeping us updated.

11 months ago

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Verified Customer

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William

I had a frustrating experience with customer service. My inquiries about costs were met with unclear answers, and my follow-up email was ignored. While the response to my hot water heater claim was prompt, confusion around payment persisted. Communication was lacking, and I often had to reach out for updates. Overall, not the proactive support I expected.

11 months ago

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Verified Customer

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Wanda

I had mixed experiences with my recent service. The Roman shades I purchased took time to settle, which was expected. However, I faced issues with my air conditioning warranty. While the technician was prompt and efficient, I was surprised to be charged for labor on a warranted part, which felt like a contract violation. After 15 years as a customer, I'm reconsidering my membership.

11 months ago

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Verified Customer

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Kenneth Lafayette, CO

Super friendly representatives who were very thorough and communicative. Highly recommend.

1 month ago

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Verified Customer

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James

The whole process of getting a loan was great. Everyone I worked with made it enjoyable

1 month ago

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Verified Customer

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Adrienne Robinson

I recently had an outstanding experience with AmeriSave Mortgage Company. Their team demonstrated exceptional professionalism and expertise from the initial consultation to the closing process. My loan officer, Emily R, and my loan processor, Kimberly D, were incredibly knowledgeable, guiding me through every step and answering all my questions patiently and clearly. The online portal was user-friendly, making document submission and tracking the loan status hassle-free. Additionally, the communication was seamless, with timely updates and quick responses. The closing process was smooth and efficient, with no unexpected delays or issues. Overall, AmeriSave Mortgage Company exceeded my expectations, making what could have been a stressful process feel straightforward and manageable.

1 year ago

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Verified Customer

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Darlene

They were very polite and they were very good. They returned phone calls and they answered questions. Everything that I needed other than at the end was fine. It was great and I'd recommend them. At the end when there was something I was supposed to do, they recommended doing it through the computer, but then the bank was asking for passwords and all kinds of stuff. I called back and they looked into it. But they couldn't find anything and that left me hanging. I was pulling out my hair because my computer is not hooked up to a fax machine and my cell phone doesn't send pictures over. I had somebody working on it to send pictures to you. She worked on it all night and finally said forget it. So I had to go to CVS and get pictures developed and then I sent them, faxed them, but that still wasn't good enough. So the appraiser came out and took pictures and got that over with. So I don't know. Some of it was very harrowing, some of it was great. But all in all, I was pleased.

2 years ago

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Verified Customer

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Gary Statesboro, GA

They were on the ball. We had some problems with the lawyer because I actually inherited some land in the house and that was part of the the loan and they actually were on top of that pretty well. I would call them to let them give them a heads up on something that happened and they already knew about it. They already called and checked up on it. They were on top of it better than I was. Sometimes they were very specific on everything that they needed. And if you didn't have the exact exact exact thing they needed, they couldn't do it. And it just, it just took a lot longer than than it normally would have.

3 years ago

Reply from AmeriSave Mortgage

Gary, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Gary Raymond, CA

I'm really happy with this service. The men working on it were fantastic and the team really got through some rough struggles. I had an address problem, which is very rare. That that ended up being the hardest part of the whole thing. hey had things moving along really fast and they told me what I needed to do. It would have been done a lot sooner, but the the address thing was a big hold up. I really like AmeriSave, what they had to say and and how they proceeded with other things. I was able to contact him anytime I needed to, he made sure that. He was available at all times and kept me posted the whole way. I would refer them to anyone.

3 years ago

Reply from AmeriSave Mortgage

Gary, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Verified Customer

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Linda Coloma, MI

Everybody was just so cooperative. The lady I dealt with, Jessica, was amazing. I also dealt with Jacqueline. She was also amazing. I mean they kept in touch. I was never wondering what was going on. I could call them at any time during their business hours or leave a message. They always returned calls. They saved me quite a bit on the refinance. The interest rate was very important to me. They got it reduced and also lowered my house payment, which was very successful and it saved me quite a bit of money per month. I don't think anybody gave me wrong direction or anything. They were very honest about how things were going to work, whether it was good or bad, which it never turned out to be anything bad. It was always good. I dealt with them because they got me what I needed very expeditiously. I was glad that they reached out to me. I would recommend them highly to anybody that's looking for a refinance or anything to do with their home. It went the way I wanted it to. The price is right. I'm saving considerable amount of money per month. It's been a very awesome experience. I didn't have to wait weeks and weeks to hear back from them. Everything was going along day by day and I was hearing from Jessica almost every single day on what needed to be processed. I had no problem with Amerisave. They followed me and led me right down the way that needed to go to get processed and the closure on the refinance done and very, very quickly.

3 years ago

Reply from AmeriSave Mortgage

Linda, Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 16th, 2022

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Verified Customer

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Djosse Atchade Rockville, MD

I usually do not answer call solicitations but when I got Jonathan on the phone I felt immediately comfortable sharing my story with him. I was forced to refinance my home loan because of a stressful change in my family life. He handled the refinancing process from start to finish and I felt in financial peace of mind all through it. In addition I received one of the best offers on the market. This has been the best experience that I have ever had by far. Jonathan was wonderful in assisting the loan process. The loan was approved in a timely fashion. Thank you so much for your help. I would recommend him and the AmeriSave team to anyone in a heartbeat.

4 years ago

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Verified Customer

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Liisa Horn Port Orchard, WA

We were not the easiest couple to work with. My schedule and probably the fact that I work in health care didn't help. They were always upbeat and kind doing everything they could to help us with getting documentation turned in and just truly showing us the way! We would have proved too difficult I fear for a less experienced company. Quintin Fawbush gave me the courage to go for the re-fi in the first place. We did the whole thing on my I phone....yikes! I owe a lot to your outstanding team! We told our next door neighbors and now they are going with Amerisave too! Keep up the outstanding work you guys! Truly you Rock!

5 years ago

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Verified Customer

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Lester

They are very professional and they let you know if changes are necessary for reaching the goal that I had set.

2 months ago

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Verified Customer

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Marla

AmeriSave is very easy to work with. Everyone i have encountered has been super friendly and helpful!

2 months ago

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Verified Customer

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Santiago

All it took was one phone call and it was as easy as 1,2,3 they took care of everything keeping me updated on the progress of my application

3 months ago

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Domenico

All the people were very professional and knowledgeable in every aspect simply amazing what was achieved in such a short amount of time

3 months ago

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Verified Customer

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Charmaine

Best customer service ever. The paperwork was seamless. Customer service representative was very knowledgeable and helpful.

3 months ago

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Verified Customer

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Beverly

My Home Equity loan was handled quickly and efficiently. They walked me thru the process all the way and answered my questions efficiently! I would recommend them 100%!

4 months ago

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Verified Customer

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Susan

Rebecca A. and Kristine M. were very delightful to work with but your underwriters and closing title company need to improve completing their tasks in a more timely fashion.

4 months ago

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Verified Customer

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Angela

AmeriSave staff was great to work with. This was our third mortgage experience with AmeriSave. We were happy with Logan and Danielle's communication throughout the process.

4 months ago

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Verified Customer

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Julia

From beginning to the completion, every step was explained and made easier. My loan officer was great. Everyone was very nice and very helpful Thank you AmeriSave!

4 months ago

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Verified Customer

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Richard

While I was overwhelmed with so many credit cards and other payments. I heard about AmeriSave from a couple of people. So I decided to apply for a loan.

4 months ago

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Joseph Melbourne, Florida

I already had a first mortgage with them

1 week ago

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Elsie Marbury, MD

The representatives were very pleasant and knowledgeable.

2 weeks ago

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Wayne Wakulla Springs, Florida

Fast service, nice people, and quick turnaround.

3 weeks ago

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Jeffrey Tulsa, Oklahoma

A good experience, fast closing. Very helpful staff.

3 weeks ago

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Suzanne Seguin, TX

They had good reviews and quick delivery

3 weeks ago

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Louis North Branford, CT

everything went smoothly, evereyone was right on top of everything

3 weeks ago

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Verified Customer

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Jennifer

I've had a great experience with their service. Every issue I've encountered was resolved easily, and their communication throughout the process was clear and helpful. Overall, it's been a positive interaction, and I would highly recommend them!

9 months ago

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Verified Customer

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Peter

I had a positive experience with customer support, even though I didn't need much assistance. They were very attentive and reassuring, answering all my questions promptly. Overall, I felt well taken care of and appreciated their quick service.

9 months ago

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Verified Customer

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Jeffrey

I found the representatives I interacted with to be extremely professional and courteous. They provided helpful information that guided me through the mortgage process. However, I believe the team deserves recognition for their efforts, and I think they should receive raises for their excellent service.

9 months ago

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Verified Customer

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Christopher

I had a mixed experience. While I appreciated the help I received when others wouldn't, there were moments of confusion during the conversation. It seemed like the loan officers needed clearer communication. Overall, I think there's room for improvement in how they handle inquiries.

9 months ago

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Verified Customer

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Kristy

I had a great experience with AmeriSave. The loan officer was knowledgeable, friendly, and walked me through every step of the process. I appreciated their support during minor issues, and they never lost patience. Overall, the process was fair and reasonable, making me feel valued as a customer.

9 months ago

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Verified Customer

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Elwood Summit, AZ

I had a very positive experience with the team. They were knowledgeable, professional, and provided great assistance throughout the approval process. I appreciated their efficiency and outstanding support. Overall, I have no complaints and am grateful for their help!

9 months ago

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Verified Customer

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Jason

I had a great experience with Kelly Ford. The representative I spoke with was knowledgeable and friendly, guiding me through everything I needed to know in a personable manner. They were also prompt in responding to my questions. Overall, I was very satisfied with the service!

9 months ago

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Verified Customer

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Kimberly

I had a professional experience with AmeriSave, as they kept me updated throughout the process and were very friendly. However, I was surprised to find that my loan was taken over by Chase Bank before my first payment, which was unexpected since I was informed otherwise. I would recommend AmeriSave, but be aware of potential changes in mortgage servicing.

9 months ago

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Verified Customer

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Agatha

I had a mixed experience with the service. While the representative was apologetic, the communication felt unclear. It seemed like there was confusion about what the loan officers needed. Overall, I think more clarity and better communication would greatly improve the process.

9 months ago

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Verified Customer

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Anonymous

I had a fantastic experience with the representatives I met regarding my mortgage. They were professional, prompt, and knowledgeable, thoroughly addressing all my questions. Their expertise made the process smooth and easy. I believe they deserve recognition for their outstanding service!

9 months ago

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Verified Customer

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Connie

I had a great experience with AmeriSave. The team was very attentive to my needs and maintained a high level of professionalism throughout the process. They kept me updated at all times, which I really appreciated. I would definitely recommend AmeriSave to my family and friends!

9 months ago

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Verified Customer

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Christopher

I had a fantastic experience with Rebecca Asher, the loan officer. She was always available and provided knowledgeable answers to all my questions. The process was fast and efficient, and I wouldn't hesitate to recommend their services to anyone looking for a reliable company. I've even referred them to a friend!

9 months ago

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Verified Customer

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Anonymous

I had a mixed experience. One representative was really helpful and informative, guiding me through my online queries. However, I struggled to get in touch with another. Overall, the assistance I received was courteous and supportive, but there were some challenges in communication.

9 months ago

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Verified Customer

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Nancy

I had a fantastic experience working with Brian Siebermark. He was incredibly helpful and professional, always available to answer my questions and guide me through the process. I can't think of any negatives to mention. Highly recommend!

9 months ago

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Verified Customer

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Michael

I had a great experience with AmeriSave. They were prompt in answering my questions and guided me through the loan process without switching loan officers, which made a big difference. The team was supportive during challenges and helped solve problems efficiently. Overall, I found the process fair and reasonable, and I'm very satisfied!

9 months ago