Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Robert Kings Mountain, NC

The sales people and loan officers are very personable and professional. They were great explaining my loan process and I felt comfortable working with them.

10 months ago

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Verified Customer

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Vince Neelen Zoetermeer, ZH

This was our 2nd loan through Amerisave both times great great experiences. Started with loan Originator Lucas D. Whole process ending in 3 weeks very satisfied

10 months ago

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Verified Customer

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Jeffery

I appreciate them taking care of us and and getting us our loan fairly quickly. The process was fairly easy. Whenever we needed to find an answer to a question, they were there for us.

1 year ago

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Verified Customer

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RnL Levine

Loan originator and processor were extremely knowledgeable and helpful. Online portal was easy to navigate. My only complaint is that when my original contact left the company, I was not informed nor given information on how to proceed. I had to make several calls to customer service to figure it out.

1 year ago

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Verified Customer

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Stephaniejackson

Both the initial agent that processed, and the other specialist, the mortgage specialist, were very responsive, very professional and made me feel very comfortable with the process. I wish I had gotten some more discounts and some more money back.

1 year ago

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Verified Customer

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Micheletomczak

Anytime I called my loan officer, they would get back to me right away if they couldn't talk to me right there. And they answered all my questions timely. They did a great job, I'm pleased.

1 year ago

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Verified Customer

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Stevenfunk

They gave me the best rate and loan terms. They were always courteous, they were well knowledgeable of the process, they kept me informed of the process and they helped me with any task that I needed along the process.

1 year ago

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Verified Customer

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Chandraspicer

I was researching online and saw well they had a pretty good Better Business Bureau rating and that's why I chose them and turned out that it worked out good for me. They were responsive, so I was pleased. I just work with the loan process and loan officer. So that went well.

1 year ago

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Verified Customer

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Devinshaw

They were very on top of getting me approved, finding out how much I could be approved for, and just staying on top of basically everything to help me get get it approved so I could be able to get a home.

1 year ago

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Verified Customer

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Isaac

Everything was almost perfect. There was just a little bit of a hiccup at the end with some miscommunication between the loan processor and the loan officer, but other than that, it went very smoothly. Anytime you want customer support, they've gotten back pretty much immediately.

1 year ago

Reply from AmeriSave Mortgage

Isaac, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Verified Customer

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Kelly

It was excellent because Pamela was wonderful. She even gave me her private cell phone number in case I had to text her after hours if I had a question. I felt that was very good customer service.

1 year ago

Reply from AmeriSave Mortgage

Kelly, thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Verified Customer

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Noah

Getting a loan was really easy. The breakdown, pricing, and communication was extremely easy and apparent. The customer support is extremely communicative and easy to get a hold of in an emergency.

1 year ago

Reply from AmeriSave Mortgage

Noah, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Verified Customer

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Anonymous Kinston, NC

They really took the time to answer my questions and they were not pushy, they were patient and understanding of my situation and allowed time to process things that had to be processed without being too demanding. It was easy to do most of it online and paper process was pretty simple paperwork process.

1 year ago

Reply from AmeriSave Mortgage

Thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 18th, 2023

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Verified Customer

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Gerald Old Hickory, TN

They were pretty much on top of everything from A-Z, and I had financed other stuff some time ago and it went well. It got done in a timely manner, just the interest rate is too high.

1 year ago

Reply from AmeriSave Mortgage

Gerald, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023

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Verified Customer

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Karen Cottage Grove, OR

It was convenient, and I'm glad I chose AmeriSave. It was pretty much all done online, I didn't have to go anywhere. My mortgage officer was good about checking in and seeing if I had any questions and he was always there for me.

1 year ago

Reply from AmeriSave Mortgage

Thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 18th, 2023

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Verified Customer

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Sam Milton, DE

We're very pleased. It was rather quick that our loan closed and we're very happy with it. They have been very good about getting back to us letting us know what's going on. Simple and fast.

1 year ago

Reply from AmeriSave Mortgage

Sam, thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 23rd, 2023

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Verified Customer

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Cecilio Shawnee Mission, KS

It was very convenient to go with them. They were very attentive personnel. My only feedback would be on the callback... if there will be a little bit more prompt with that callback.

1 year ago

Reply from AmeriSave Mortgage

Cecilio, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Verified Customer

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Anonymous Chapmansboro, TN

AmeriSave offered a really good interest rate. But it was difficult because I worked overseas for a long time and they just didn't understand foreign income earned. It was really difficult to get them to understand that. They were changing and asking for things all the time, even up to the last day. The loan officer was really good - he tried his best. It was just the underwriters were difficult. But the loan officer himself was amazing. He was very supportive, always there to call and answer emails in a very prompt manner. He was outstanding. I'd give him five out of five.

1 year ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We currently do not have enough information to identify you and would appreciate an opportunity to speak to you further about your review. Please contact our Resolution Team by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. When you do call or e-mail us, please be sure to notate the site where your review was posted. Thank you.

Mar. 23rd, 2023

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Verified Customer

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Karen Johns Island, SC

It was very organized and sequential on what I needed to do. My rep was excellent. I called him anytime and he answered all my questions. He was very, very good, excellent. It was a great experience.

1 year ago

Reply from AmeriSave Mortgage

Karen, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Verified Customer

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Shirley Milwaukee, WI

They helped every step of the way. We were not located in the same state and my loan officer was very helpful and patient with me, so I appreciate that. It was a very good customer service.

1 year ago

Reply from AmeriSave Mortgage

Shirley, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Verified Customer

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Anonymous Vancouver, WA

It was a good experience for the most part. There were hiccups and stuff, but it was good. Every time I needed something I was able to get through and I was able to get to somebody. I did have a couple of complications that rose out of nowhere and I was able to even get to the loan officer or to the processing specialist or somewhere to where I could get some kind of resolution. So there was seemed to be people available if I needed help. It seemed like it was pretty streamlined so it was relatively quick.

1 year ago

Reply from AmeriSave Mortgage

Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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David Chapin, SC

They had an immediate response and immediate solution for us. The day we called they got it going and it was done in two weeks, so it was very impressive. It was highly efficient. They were excellent.

1 year ago

Reply from AmeriSave Mortgage

David, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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David Belfair, WA

There was a lot of back and forth stuff, but the person I initiated the mortgage with, he was very helpful and he is probably, I would say, the reason I ended up staying with AmeriSave Mortgage, because he was able to work through some of the stuff they were asking for 2 to 3 or 4 times.

1 year ago

Reply from AmeriSave Mortgage

David, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Kendra Mitchell Springvale, ME

Technically they violate loan standards for the excessive fees charge for the mortgage loan. Also bankers/reps that I've spoke with seem nice, polite and Profesional. I know I communicated my situation thoroughly and still my loan was placed into a FHA and denied by underwriting team for the reason I communicated. Certainly all laws and rules on mortgages customer service/lenders/bankers should all know state and federal laws.

1 year ago

Reply from AmeriSave Mortgage

Thank you for your Feedback Kendra. If you would like to speak to us further about your experience, please contact our Resolution Team by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. When you do call or e-mail us, please be sure to notate the site where your review was posted. Thank you.

Dec. 19th, 2022

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Verified Customer

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Natrell

I got a chance call from a representative at AmeriSave Mortgage and everything has been wonderful ever since. The people that I have spoken to have been wonderful because they've been very attentive, very informative and very effective. It's simple.

1 year ago

Reply from AmeriSave Mortgage

Natrell, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Anonymous Covington, GA

The process was not very difficult. Their customer service was was excellent and we were pretty much kept informed every step of the way. The support was very prompt and very forthcoming.

1 year ago

Reply from AmeriSave Mortgage

Thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Christopher Philadelphia, PA

The turn around time from the time of start to the ending process went smoothly, it was very quick. The representative was very responsive. They responded to any questions that I had in a timely fashion and they ensured that all of my documentation was returned and correct.

1 year ago

Reply from AmeriSave Mortgage

Christopher, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Dec. 14th, 2022

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Verified Customer

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Jensen Villa Rica, GA

The agent was very helpful, friendly and flexible with time and I was able to have all the transactions and information provided to me through the process without any hiccups.

1 year ago

Reply from AmeriSave Mortgage

Jensen, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Linda Sullivan, MO

The girl that was on the phone with me was a really good person to talk to and explained everything well and nice. It was all good until the end when soemone at AmeriSave dropped the ball on one thing I really wanted. I liked all the ladies that I talked to because they were all really nice people.

1 year ago

Reply from AmeriSave Mortgage

Linda, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Wayne Albuquerque, NM

I was very grateful to the gentleman that helped me. His last name is Zamuty. They were very responsive when I utilized their services for the second time. I was able to interact with a person online for direction.

1 year ago

Reply from AmeriSave Mortgage

Wayne, Thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Anonymous Little Rock, AR

They had the lowest rate and everybody was very user-friendly - no problems getting through the red tape. They were able to get right back and made sure that I was going through the process correctly.

2 years ago

Reply from AmeriSave Mortgage

We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Enrique Brockton, MA

AmeriSave Mortgage gave me the best rate out of everyone I looked at. The process of getting the loan was more or less what I expected. This was my first time getting a mortgage, but I had an idea as to what was needed. There was some disconnect between some of the people working on the back end, but otherwise it was it was not that bad.

2 years ago

Reply from AmeriSave Mortgage

Enrique, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Nicholas Richmond, KY

We had some communication errors near the end, the realtor and us and Amerisave. We had a few issues trying to get certain paperwork, but overall it was a good experience. Our loan officer, Thomas, was amazing and he needs all the recognition.

2 years ago

Reply from AmeriSave Mortgage

Nicholas, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Zachary Cumming, GA

The process was very clearly laid out, clear instructions of what was needed and when. Our agent was very hands on. He answered any questions we needed and was there any time we needed it.

2 years ago

Reply from AmeriSave Mortgage

Zachary, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Pavankumar Annapareddy Bentonville, AR

Working with Lamarr and Jan D was a wonderful experience. Lamarr very patience guy and for customer service and follow-up I would give 10/10. I would highly recommend AmeriSave Mortgage to anyone mortgage needs

2 years ago

Reply from AmeriSave Mortgage

Pavankumar, Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 6th, 2022

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Verified Customer

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Daniel Myrtle Beach, SC

When I contacted them they locked in my loan for a long period of time and it worked out very well. The person that was working with me was terrific. Behind the scenes it was a little more difficult, but everything worked out fine and it was a good overall experience.

2 years ago

Reply from AmeriSave Mortgage

Daniel, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 27th, 2022

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Verified Customer

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Douglas Fairfax, VA

You all were more flexible with online forms. I don't think I've seen better than Amerisave. The steps to follow on the website were great and they were in constant communication.

2 years ago

Reply from AmeriSave Mortgage

Douglas, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 27th, 2022

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Verified Customer

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Carl Worthington, IN

When I started working with you guys, I had absolutely fantastic service. You guys were extremely helpful and answer all my questions, were prompt, timely, intuitive, and dedicated.

2 years ago

Reply from AmeriSave Mortgage

Carl, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 27th, 2022

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Verified Customer

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Ella Marie Lalangan Kelso, WA

I had great team alongside my first home purchase! My loan officer, Michael W and loan processor, Sara T always answered all of my questions and always attentive when I needed them to. 10/10 recommend AmeriSave Mortgage!

2 years ago

Reply from AmeriSave Mortgage

Ella Marie Lalangan, We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Aug. 25th, 2022

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Verified Customer

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ASHTYN Yukon, OK

We used Amerisave for our refinance of our home to take out the equity to purchase an investment property. While the refinance went fine, our loan originator resigned in the middle of the transaction. The team that was assigned to us afterwards was not as great as the one before. While they were really helpful in some ways, the loan processor was just rude, and lied to our title company and would make things seem like she told us something when she did not.

2 years ago

Reply from AmeriSave Mortgage

Ashtyn, Thank you for sharing your feedback. We currently do not have enough information to reach out to you directly at this time and would appreciate the opportunity to speak to you further about your experience. Please contact our Customer Care Team by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. When you do call or e-mail us, please be sure to notate the site where your review was posted. We hope to hear from you soon.

Aug. 4th, 2022

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Verified Customer

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Fangzhou

Every time I try to look for help they were very responsive and I always get my answer I'm looking for. Shana, the mortgage initiator is very good. I'm very satisfied with everything.

2 years ago

Reply from AmeriSave Mortgage

Fangzhou, Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Eddie

It was the best rate I could find. It went really smoothly and it was efficient and it didn't take a long time. If I had a question I was able to get a hold of the representative, he was very helpful. I'm very, very happy that I chose Amerisave. I certainly recommend it.

2 years ago

Reply from AmeriSave Mortgage

Eddie, Thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Mary

It ran very smoothly, I think it took two and a half weeks to get it. It was a great experience. I spoke with two or three people and if I had a question and left a message they always got back with me. I am very satisfied.

2 years ago

Reply from AmeriSave Mortgage

Mary, Thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Nathan

Everything was outlined really well, with very thorough explanations. They were so quick to contact you back and I think that was really cool. I'm glad I used them, I'm satisfied. I appreciate all the help that they gave me.

2 years ago

Reply from AmeriSave Mortgage

Nathan, Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Chris

They are easy to find on internet and do everything through that. Once I started it was really easy to go through the whole process. If I had any questions he would answer right away and if not he would get right back to me.

2 years ago

Reply from AmeriSave Mortgage

Chris, Thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an Amerisave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Daniel

I was very satisfied, everything went smoothly. There were some online issues we had during the process, but in the end everything was resolved. We always got a super fast answer and they resolved all the problems immediately.

2 years ago

Reply from AmeriSave Mortgage

Daniel, We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Mary Robinson Hastings, MI

I worked with Jordan T and he worked really hard for me to get the best rates possible. We ran into a few hiccups with the seller and Jordan went above and beyond to look out for my best interest.

2 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 8th, 2022

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Verified Customer

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Ricky Burkesville, KY

For any questions that I had, they either had the answer or found out the answer for me. I like the company because of the way they explained everything and talked to me. The agent I worked with went over everything with me.

2 years ago

Reply from AmeriSave Mortgage

Ricky, Thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 16th, 2022

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Verified Customer

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Gary Verona, PA

They answered all my questions when I had them. I'm glad I work with them. They keep asking for paperwork, they didn't ask me for everything up front. They would wait a week and ask for something else. They would press those things or something so that was annoying.

2 years ago

Reply from AmeriSave Mortgage

Gary, Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 16th, 2022

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Verified Customer

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Phillip Missoula, MT

The guys that were assigned to me were very open to answering any questions that I had about anything. Everything seems pretty straight forward and the people were just in general really nice to talk to.

2 years ago

Reply from AmeriSave Mortgage

Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 28th, 2022