Name: AmeriSave Mortgage
Rating: 4.9

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Verified Customer

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John

I had some concerns about communication before the closing, but overall, my experience was positive. I didn't need to interact much with the team, but they performed well when I did. I would recommend their services without hesitation.

1 year ago

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Verified Customer

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Cody

Crystal Mangood provided outstanding support, making the experience very helpful and friendly. However, I was not satisfied with the explanation regarding the process with the checks and title company, as it left me feeling unclear and unhappy.

1 year ago

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Verified Customer

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Anonymous

The service was incredibly responsive and supportive; they promptly addressed all my questions. However, it would be beneficial if they could simplify their processes for those who aren't computer literate, especially for older individuals. Overall, I had a great experience and would definitely use them again.

1 year ago

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Verified Customer

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Kenneth

I had a great experience with the service. They were always responsive to my questions, whether through calls or messages, which made the process smooth. However, I think it would be beneficial for them to simplify things for those who aren't tech-savvy, especially older individuals. Overall, I highly recommend them!

1 year ago

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Verified Customer

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Tony

I had a fantastic experience with the team. They were always available to answer my questions promptly, whether through calls, texts, or emails. The communication was excellent, and I felt well-informed throughout the process. Britt and Tracy were outstanding, making everything seamless. I highly recommend this company!

1 year ago

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Verified Customer

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Thomas

I had an excellent experience with the team. They were always responsive, keeping me well-informed throughout the process. Britt and Tracy were outstanding, promptly answering any questions I had. Their dedication made everything easy and stress-free. Highly recommend their services!

1 year ago

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Verified Customer

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Jeffrey

The customer service is satisfactory, but the website for making payments is frustrating. It would be helpful to have an option for partial mortgage payments online, rather than having to mail in forms. Overall, while the support team is fine, the payment process needs improvement.

1 year ago

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Verified Customer

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Ryan

The customer service is prompt and helpful, but the website for payments could use improvement. It would be great to have an option for making partial mortgage payments online instead of mailing in forms. Overall, the people are fine, just wish the payment process was more user-friendly.

1 year ago

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Verified Customer

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Ronald

I had a fantastic experience with the loan officer and agent. They were incredibly supportive and always prompt in their responses, making the process smooth and stress-free. The customer service exceeded my expectations, and I truly appreciated their dedication to helping me with everything I needed.

1 year ago

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Verified Customer

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Charles

I had an excellent experience with AmeriSave Mortgage. Their customer support was outstanding, keeping me informed throughout the process. This was my second mortgage with them, and I highly recommend their services to anyone looking for a reliable mortgage company.

1 year ago

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Verified Customer

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Miriam

I had a wonderful experience with AmeriSave. The representatives were clear and incredibly helpful throughout the refinancing process. It felt like a blessing to work with such professionals, making everything easy and stress-free. I'm truly grateful for their assistance!

2 years ago

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Verified Customer

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Patty

I had a great experience with the support team. They were very helpful and always available when I needed assistance. The people I interacted with were genuinely good and supportive. I can't think of any negatives to mention. Overall, I highly recommend their service!

2 years ago

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Verified Customer

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Theresa

I had an excellent experience with AmeriSave Mortgage. Their customer support was knowledgeable and efficient, getting my loan approved in just a few days. I have no feedback or additional comments to share, as everything went smoothly. Highly recommend their services!

2 years ago

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Verified Customer

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Gloria

I had a great experience with the team. They were knowledgeable and kept me informed throughout the loan process, which was completed quickly. I didn't have any issues to report. Overall, I was very satisfied with the service I received and would recommend them to others.

2 years ago

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Verified Customer

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Jeanette

I had a great experience with the team. They were responsive and helped resolve any glitches we encountered, maintaining constant communication throughout. While there’s room for improvement in speed, the agents were well-trained, personable, and professional. Overall, an excellent job!

2 years ago

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Verified Customer

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Shawn

I had an excellent experience with my mortgage broker, Jenkins. He was incredibly helpful, always available to answer my questions, and made the process smooth. I've dealt with multiple brokers in the past, but he stands out as the best. Highly recommend his services!

2 years ago

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Verified Customer

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Adeline

I had a wonderful experience working with Jenkins, the best mortgage person I've encountered. I've bought several houses, and his expertise made the process smooth and enjoyable. Highly recommend his services for anyone looking for reliable mortgage assistance!

2 years ago

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Verified Customer

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Sandra

I had a fantastic experience with the team. They were incredibly responsive and helped resolve any issues we encountered. The agents I worked with were well-trained, personable, and professional. Overall, their excellent service made a significant difference in my experience.

2 years ago

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Verified Customer

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Jesty

The gentleman I worked with was incredibly proactive and helpful. I had a concern about interest rates and he patiently answered all my questions, putting my mind at ease. His thoroughness and professionalism made the experience enjoyable. I highly recommend working with him.

2 years ago

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Verified Customer

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Daniel

They answered all my questions thoroughly and efficiently. The customer service was exceptional, and I felt valued as a customer. I would highly recommend their services to anyone looking for knowledgeable and helpful assistance.

2 years ago

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Verified Customer

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James

I would highly rate this service because they were very prompt and diligent in their follow-ups. I appreciated that they were quick to return my calls and showed a high level of responsiveness. It made me feel valued as a customer and gave me confidence in their reliability.

2 years ago

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Verified Customer

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Jose

I would rate this service a 5 out of 5 because they were always prompt in answering calls and messages. The support team was incredibly helpful and supportive, making me feel valued as a customer. I highly recommend their service for anyone looking for excellent customer support.

2 years ago

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Verified Customer

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Anonymous

I would rate them full stars because they were incredibly responsive, answering my questions within an hour. They provided all the information I needed, leaving me with very few questions. Their assistance was thorough, guiding me through the process and making everything easy and smooth. Overall, a fantastic experience.

2 years ago

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Verified Customer

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Anonymous

I would rate my experience excellent because of the quick and positive service I received. The staff was attentive and efficient, making my visit a pleasant one. I appreciate the level of customer care provided and will definitely be returning in the future.

2 years ago

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Verified Customer

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David

I would highly rate my experience because the customer service team was always available to answer any questions I had. Their prompt responses and helpful attitude made me feel supported and valued as a customer. I appreciate their dedication to providing excellent service.

2 years ago

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Verified Customer

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Julia

I would rate my experience a 5 because the service was extremely professional. The staff were highly experienced and knew exactly what they were doing, making them very helpful. I was impressed by their expertise and would highly recommend their services to others.

2 years ago

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Verified Customer

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Victravious

The service provided by the team was exceptional. They were not only quick but also highly efficient in handling my requests. I was impressed by their professionalism and attention to detail. Overall, a great experience and I would definitely recommend their services to others.

2 years ago

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Verified Customer

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Mikal

I would rate the service highly because the whole process was super simple. From start to finish, everything was easy and efficient. I was impressed with how smoothly everything went, and I would definitely recommend it to others looking for a hassle-free experience.

2 years ago

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Verified Customer

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Jason

I had a great experience with the mortgage team. Anytime I had concerns, they were quick to respond and address them. The customer service was excellent, and I felt supported throughout the process. I highly recommend for your mortgage needs.

2 years ago

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Verified Customer

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Scott

I was extremely pleased with the service I received. Everything was taken care of in a timely manner, from start to finish. The staff was professional and courteous, making the entire experience stress-free. I highly recommend this company to anyone in need of their services. Thank you for a job well done!

2 years ago

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Verified Customer

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Thomas

I would rate AmeriSave highly because their customer service is top-notch. Whenever we needed help, they were quick to assist, either answering right away or getting back to us promptly. I have only positive things to say about my experience with AmeriSave.

2 years ago

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Verified Customer

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Roger

As a customer, I must say that my experience with this product has been exceptional. From the moment I opened the package, I was impressed by the quality and attention to detail. The product exceeded my expectations in terms of performance and durability. I would highly recommend this to anyone in need of a reliable and efficient solution. Overall, I am extremely satisfied with my purchase and will definitely be a returning customer.

2 years ago

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Verified Customer

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Casey

I found the experience simple and easy. The process was straightforward and I was able to complete it quickly without any complications. Overall, I was satisfied with the service provided and would recommend it to others looking for a hassle-free solution.

2 years ago

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Verified Customer

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Mathew

Quick responses, always available, and very friendly customer service. Russell was my loan originator, and he was just a fantastic guy to work with, very helpful to find a lot of extra information. I was a first-time homebuyer so having someone there to really walk me through the process helped a lot.

2 years ago

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Verified Customer

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Karen

Best communicators. I can't ask for any better. AmeriSave is an excellent company that I would absolutely recommend if you want people who really care about you, who make you feel like a valued customer, and absolutely put your needs at the forefront.

2 years ago

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Verified Customer

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Lawrence

The first gentleman we dealt with, Tim, the sales representative, did an excellent job. Very interested and communicated well. When it comes to the mortgage person, his name was Nelson, not very communicative. He would ask for information with no details - you had to guess at what they were wanting. And when it comes to putting information on the computer, you could do it in one day, but it felt like over and over again the same information, so it was confusing.

2 years ago

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Verified Customer

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Tracey St Louis, MO

Everything was better than great I was originally put with 1 agent that put me with another agent which was Jessica. Jessica was on point from beginning to end and I know I was very picky but she made everything look beautiful . Thank you Jessica for all your hard work and thank you Steven for making it happen!

2 years ago

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Verified Customer

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Anonymous

Overall, AmeriSave was pretty decent. They were able to get the job done in a timely manner. But they did not tell me they were going to withdraw $525 twice. They ended up putting it towards the closing costs and all that. But at the time, we didn't have that money in our accounts. So they should have been more clear and given more clarification about when, and where, and if, there was going to be more money taken. We had great communication at first and then we had the time period where there was some bad communication. I think that there could have been more customer support available and more clarification.

2 years ago

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Verified Customer

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Anonymous

It was great working with them. They were with me every step of the way. They had a really good website portal where I could go and monitor the progress and upload my documents. They made it easy. They were very responsive to my questions and any inquiries I had were promptly answered. Any messages I left for a call back were promptly returned.

2 years ago

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Verified Customer

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trust old paths North East, MD

Very professional company to deal with. Jessica Z, my loan coordinator, was very nice and patient. My refinance was a little challenging but everyone was great. I would highly recommend AMERISAVE to anyone looking for a mortgage. They are very good at what they do. I’m very happy I chose them.

2 years ago

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Verified Customer

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Anonymous

He did everything, the portal was very easy to navigate and it explained things and then when we signed the paperwork, the gentleman had it all laid out and was very organized. So the process was fast and he was on time and did what he said was supposed to do. So he did, he did really good. Anytime you called, they answered your question and were helpful to get you through. I thought where the fees were a little bit high for the portion of the loan.

2 years ago

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Verified Customer

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Michael

She was very thorough and she went through the process, took you through every single step so that way you weren't lost or confused. If you had a question or anything at all you could call and they pick up the phone pretty much immediately and help you. I'd have to give customer support a definite solid 5. Anytime you pick up the phone, they even gave me their own personal phone numbers, not just their own hours, but their own phone numbers just so that way I could get in case in touch with them anytime day or night.

2 years ago

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Verified Customer

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Forrest

We were trying to find someone when this really super sweet guy William called us and talked to us and we went with y'all. They took time to explain everything to us. They were never too busy to take their time out for us when we didn't understand things. They were excellent people to work with and I would recommend them to anyone.

2 years ago

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Verified Customer

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Camilla

I chose AmeriSave out of all the other companies because I had spoken with about three other companies, but AmeriSave seemed to be more interested in meeting the needs that I had, and I am glad that I went to AmeriSave. They were thorough, they were prompt, and they communicated with me to let me know at each step what was needed.

2 years ago

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Verified Customer

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Barbarasobbe

They walked me through everything and when I had a little bit of difficulty, they showed me how to do everything and how to get the paperwork I needed. They're really helpful. They answer the phone calls as quickly as possible and if they don't know the answer, they get it. Pretty trustworthy.

2 years ago

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Verified Customer

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Shandramccoy

When I tried to contact them, they tried their best to get back in contact with me. If I had any questions, they would answer them. They're very direct and it's very easy to do. My representative was Todd H and he was awesome. I'd like to give him a 5-star between because he really did inform me about a lot of things, make sure that everything was okay with me, and always used to call me and check on me. So I really do appreciate Todd.

2 years ago

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Verified Customer

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Rogerioalmas

They were very thorough. They worked with me throughout the whole process. They were the originator, Brian D was excellent. He answered my calls, texts anytime, whether it was a weekend or after hours. He was there to to support me throughout the whole process.

2 years ago

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Verified Customer

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Jennifer Perry

I used them before, so I just decided to go with them again because I've had a good experience previously. I really like that we pretty much were able to do everything online, which is helpful for me because I'm in a lot of meetings during the day, so It's it's a lot faster when I can just communicate through e-mail or text. Everyone was very responsive. It was good. It was easy.

3 years ago

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Verified Customer

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Justin

I really enjoyed my loan processor, Joanna, and then also Nick Getty. They both did a fabulous job. They always called me back. If they needed something, they always got it done in a timely manner. They were on the ball. A great experience. If I ever get a home loan again, I will definitely be coming back.

3 years ago

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Adrianne

Cindy was really good. She got back to me, she was excellent. I thought the process took a little longer than it could have taken. The only thing I wasn't clear about is they mailed me the checks to mail off to my creditors and then I had to spend the money in the postage because I had to have those sent overnight. I had to spend an additional $28.00 I thought that they could have taken care of that. I thought the support was really good.

3 years ago