Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Richard Pasco, WA

We looked at ten other mortgage servicers and amerisave had the absolute lowest prices and the best customer service, we’ve had a great experience. We were able to close within three weeks. They walk you through every step and answer all our emails right away.

3 years ago

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Verified Customer

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Gerardo Tucson, AZ

I had a good experience, everything worked out the way I had supposed it would. There were many minor things that they were looking at and the process was kind of long and drawn out but it was necessary. The agent I talked to kept me well informed of everything that was going on and was very helpful so I have no complaints at all. Everything was very clear. I would rate it very high as far as service is concerned. I have confidence that that they will give me the information that I need.

3 years ago

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Verified Customer

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Catharine Douglasville, GA

The person I worked with was beyond excellent. He was the perfect person for the job. He was patient and understanding. He never left me hanging. He always answered my emails and questions. I am very glad I went with amerisave mortgage. The process took a long time but it was well worth it.

3 years ago

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Verified Customer

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Debrah Laurel, MD

If anyone wants to buy a home or refinance their home, I think they should give amerisave a chance at it. They will get the good quality service I received. It was a great experience. My loan officer kept me informed every day. He is the best loan officer ever.

3 years ago

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Verified Customer

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Erl Downey, CA

They have amazing staff. My loan originator was amazing to work with. They are fortunate to have such dedicated employees that work around the clock to answer all our questions. They made it super easy to gather my information safely.

3 years ago

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Verified Customer

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Betty Mount Juliet, TN

My loan officer was incredible. He was knowledgeable. He was courteous. He was helpful and always there to answer questions. It is over the phone but they made it easy to navigate. There was some issues because of the AT&T bombing in Nashville and it messed up the phone and computer networks but they navigated it well.

3 years ago

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Verified Customer

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Meenakshi Vijayaraghavan Mandeville, LA

From the day I reached out to the agent, the responses were timely and efficient. The agent listened to me, was willing to speak to another family member , explain things I didn‚Äôt understand clearly , and work with my time and within my comfort zone.

3 years ago

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Verified Customer

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Will S. Annville, PA

Fast Easy Process with Great Rates. The team answered any questions immediately and the online Mortgage link provided me with details of what was needed and what was completed. I knew daily where I was is the process. My loan closed within 45 days of filling out application and talking to my loan representative.

3 years ago

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Verified Customer

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Cathy Ewing Middletown, DE

They made Signing documents an easy process and The mortgage rep stayed with me through the whole process! The refi didn‚Äôt take long and AmeriSave gave me the best rate and didn‚Äôt charge much for the refi not like other companies! Would highly recommend!

3 years ago

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Verified Customer

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Xinhang Zhu West Palm Beach, FL

Both rate and service are great. Mr. P and Ms. H did excellent job providing me prompt answers, accurate info, and explained terms in details with much patience. They also followed up actions for me. I am very happy I closed my mortgage with great rate in timing manner.

3 years ago

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Verified Customer

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Elizabeth Boca Raton, FL

Chose them because the the loan person who called us was really professional and answered all of our questions and the company had really good reviews online. My questions were answered quickly. There was good communication all the way through. I am glad we choose them.

3 years ago

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Verified Customer

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Michael Heber City, UT

The person I worked with was the most genuine person that I’ve talked to. I wasn’t pressured. He just asked what I wanted and found a loan that suited my needs and guided me through the whole process. He was also always easily reachable.

3 years ago

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Verified Customer

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James Trimble, MO

The person I worked with, Christopher, was always very responsive. The only time he didn’t reply the same day was when he was sick with corona virus. The response time was fast and the information provided was quality. Everything was great. I have no complaints.

3 years ago

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Verified Customer

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Robert Wilmington, OH

Overall they are really good. There was some confusion at the end with sending checks but it was very easy and a simple refinance. They seem to have the best rates. Heather was very informed and easy to get a hold of. I am happy with my experience.

3 years ago

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Verified Customer

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Marsha Midlothian, VA

I really like that I could complete my application online. It was a fairly easy process and the only issue I had was my loan originator got sick in the middle of the process. It slowed things down a little bit, and I was confused because no one communicated he had gotten sick. Aside from that, she was very prompt and would call or email me back immediately.

3 years ago

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Verified Customer

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Joseph Langhorne, PA

We were looking to capitalize on lower interest rates and we're definitely glad we went with them. They have a portal that is easy to use and the folks that we deal with are available and accessible throughout the whole process.

3 years ago

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Verified Customer

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Joyce Newport News, VA

They were very quick, efficient, and handled everything well. They knew all the answers to questions I had and they were just fantastic. They had my process finished in a month and a half. The whole experience was just fantastic.

3 years ago

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Verified Customer

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Monette Auburn, WA

A friend referred me to AmeriSave and I used them for my refinance. It was a quick, easy, and simple process. They always updated me with the status of where things were at on the website. They always get back to me when I have questions.

3 years ago

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Verified Customer

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Madison Copper Hill, VA

I'm glad I went with AmeriSave because they offered me the best rates and service. They were very prompt and helpful throughout the whole process. The process was very easy and they always provided me with accurate information. They are very trustworthy.

3 years ago

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Verified Customer

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James Tampa, FL

I did a lot of research on other mortgage lenders and AmeriSave was able to provide me with the best package and rate for what I was looking for. The individual we worked with gave us exceptional service and had a wonderful response time. It was so easy to do everything electronically and they made everything straightforward and simplistic.

3 years ago

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Verified Customer

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Anonymous Lady Lake, FL

One of AmeriSave's representatives reached out to me and gave me a better deal than I thought I'd get. They were very convenient to use, but there was poor communication once I was in the middle of the process. I wish they would communicate better because it's hard to get a hold of anybody.

3 years ago

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Verified Customer

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Gregory Prince George, VA

it was speedy and it was effortless on my part and Josh was very knowledgeable about the whole process for me. Customer support was knowledgeable on everything I needed and when I did have to email them they get back with me in a timely fashion. I was referred to AmeriSave by a friend and I'm very pleased that I did.

3 years ago

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Verified Customer

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Benjamin Tanner, AL

I chose them because our refinance rates in the spring. It was easy process I guess that they had my information already so I didn't have to do a whole lot of extra work and their rate was pretty good. I believe Amber S was my person in charge of my loan and she was just very helpful and she didn't waste my time.

3 years ago

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Verified Customer

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Anonymous

They always got back to me in a timely manner. The loan process was much faster than the originally projected time since they were so responsive to my documentation. They were timely and able to solve issues on the first try.

3 years ago

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Verified Customer

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Keith

They are very friendly at this company. It was easy dealing with them through the internet. They were also easy to get a hold of over the phone. If I had any questions, they were very professional and had every answer I needed.

3 years ago

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Verified Customer

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Aaron

My mortgage specialist was very friendly. They offered me a competitive rate. There were a lot of steps throughout the process and many pieces of evidence I had to submit. There was a lot of back and forth, but it was still a good process. They were very good at staying in touch.

3 years ago

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Verified Customer

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Kody

Customer service was very quick to respond and clear as to what I was getting myself into. They are very trustworthy and had transparency. One issue I had is I paid my property taxes through my mortgage refinance, but it hasn't posted to the county yet. I'm just trying to find where my payment is.

3 years ago

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Verified Customer

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James

I think the key to any loan application process is the loan officer and Jill did a wonderful job. I can’t speak for others’ experiences but if you get Jill working for you, I think you get a first rate professional. Every time I called, I either got Jill directly or she called within an hour to get to my questions. It was excellent.

3 years ago

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Verified Customer

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Greg

The process was professional. They ask all the right questions and did their due diligence so they will be around for a long time. They do their due diligence to protect themselves but still give the customer a good product. They are prompt to respond to any question.

3 years ago

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Verified Customer

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Noneya

Amerisave followed through on all of their promises. I got the best rates available and the lowest cost to close. Michael was very informative as you could tell that he has been doing this job for quite some time now. Very reliable, honest and trustworthy!

4 years ago Edited January 10, 2024

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Verified Customer

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G

AmeriSave seems to be the best and they worked out for me. Basically everything is done online so as long as you are comfortable with that, it is fine. They gave me three contact numbers so if I had any questions, I could contact anybody.

4 years ago

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Verified Customer

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Gregory Hayward, CA

Everything is top notch. There was limited documentation, all the document they asked for, I provided. There was no application. The whole process took just over two weeks. I had previously tried to refinance with another company and they dragged.

4 years ago

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Verified Customer

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Anonymous Emerald Isle, NC

They gave me a good rate. The sales person was the reason I went back. He was not pushy and he explained everything. The beginning was wonderful but the closing person was a little lacking, and did a lot of needing things in a half an hour. They should understand that communication is essential.

4 years ago

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Verified Customer

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Anonymous Oreland, PA

My sister and brother in law used amerisave and recommended them to me. I am glad I listened. It was very easy to use the website and that made the process easy. I got great customer service because everyone was responsive except there were a few issue towards the end but it was positive overall. I have referred this organization to people I know looking to refinance.

4 years ago

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Verified Customer

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Anonymous Gilroy, CA

The loan originator I had worked with before and I found him reliable and trustworthy so I initiated a loan through him again. The process is very quick and straightforward. The people are available and quick to have answers which prove to be accurate and helpful.

4 years ago

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Verified Customer

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Robin Leander, TX

My experience was outstanding. Everybody I spoke to at AmeriSave was professional, courteous, and got me the answers I needed. They guided me through the process in a very expeditious way. The representative I dealt with exceptional. He did an excellent job. It was easy to navigate. I am glad I chose them.

4 years ago

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Verified Customer

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Anonymous Sandstone, MN

There were a couple of times when we sent information and they didn’t get it so we had to resend it. Anytime we had a question or problem, customer service got it taken care of so overall we are impressed with the company. They were fair with us and very helpful.

4 years ago

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Verified Customer

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Jona Concord, NC

The process took a little bit of time, I think that might have been because od Covid-19 since everybody was working from home, but other than that it was a very smooth, pleasant process. My loan officer was very understanding and cooperative and always there when I called.

4 years ago

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Verified Customer

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Jody Delray Beach, FL

They were offering very low interest rates that is why I chose them. I like that I can check the progress of my loans online. It was really good to be able to do that. My loan processor was able to answer all my questions when I needed. I am glad I did it.

4 years ago

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Verified Customer

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Alona Holmdel, NJ

I am glad that I used Amerisave. The customer service was great. They’re responsive and knowledgeable. I had no problems with any of the people that I dealt with. The only thing I have had a problem with is that I think the money is being sent a day late so I get late fees.

4 years ago

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Verified Customer

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Ricardo Boston, MA

The whole process was easy. You just download all the information they request online. They have great customer service. The representatives are very accessible and the loan processor, Sharmaine, was very pleasant to work with. She returned calls when you left a message.

4 years ago

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Verified Customer

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Danesa Sellersburg, IN

I would definitely use them again because the process was fast and the agent was able to answer all my questions quickly. I’ve had friends that have use other companies and they usually take much longer than mine did. It has been great.

4 years ago

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Verified Customer

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Thomas Traverse City, MI

Everything went pretty smooth. They were quick to contact if I needed extra information and to respond to any questions we had. The agent I spoke with when I was shopping was super knowledgeable and really helpful and we got good rates.

4 years ago

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Efrain

i had a great experience with the company from day one. They are amazing. Met all my needs

3 weeks ago

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Verified Customer

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Lenny

Worked with us through changes in or mortgage and followed up quickly

2 months ago

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Rita

I highly recommend AmeriSave, very satisfied with the lending staff. Always kept me informed of status of my loan.

1 month ago

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Anonymous

They're real good, friendly, and professional. But they charge way too many fees. I borrowed like 20,000 on my house and it cost me 26,000. So that wasn't very much of a good deal.

9 months ago

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Verified Customer

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Paul

The guy named Jason, I gave him a 10 out of 5. But the person who handled my actual mortgage, I don't actually even know their name. That's how much I talked to her that she would get a -1. There is a very mixed emotion. It's messed up because my mortgage handler didn't actually do my mortgage. So it was a really, really jacked up experience.

9 months ago

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April

My service was phenomenal. My adviser was Philip and he went above and beyond to make sure all my information was submitted accurately and in a timely manner.

9 months ago

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Vicki

One agent that I had was awesome. The other one was not bad, but just did not seem as well educated in your way. Esther Aubrey is amazing. So if you could model your employees after her, I would do that.

9 months ago