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AmeriSave Mortgage

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9.9

Overall Score

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Michael Buchanan, MI

They put forth all the effort. It was laid out and explained very well. My loan originator went out of her way to help. It was a very good, easy process. The verification was kind of a pain in the butt because I did not have standard hourly income from previous jobs that they kept running, but other than that it was fairly easy and painless.

2 years ago

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Reply from AmeriSave Mortgage

Michael, thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Anthony Westfield, IN

They were always there and they did what they said they were going to do. It was relatively simple, it was seamless and anytime I had a question, whoever was involved in the process at that point took the time to explain things to me and it was very, a very good experience overall.

2 years ago

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Reply from AmeriSave Mortgage

Anthony, thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Denis Tooele, UT

Bridget was outstanding, she just walked me through some of the processes on the phone while I was on my computer filling in information. When I had questions I had people get ahold of me. It was easy to get information whether I sent an e-mail or if I made a phone call. It's just pretty smooth.

2 years ago

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Reply from AmeriSave Mortgage

Denis, thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Kelci Tehachapi, CA

Everything from start to finish took approximately 3 weeks, roughly. Communication was fabulous. I had many many questions because I had never refinanced my house prior to the Biden administration, and they answered every question and were very polite. No hidden fees or costs. Everything came out as we discussed. Great experience.

2 years ago

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Reply from AmeriSave Mortgage

Kelci, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 6th, 2023

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Joseph Charlotte, NC

Everything was so simple. I didn't have a problem retrieving the documents. The young man who was helping me, I think his name was Eric, he had a lot of patience and took the time he had to walk me through some things. Very professional when assisting us with getting the loan.

2 years ago

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Reply from AmeriSave Mortgage

Joseph, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Kevin

It was just a very easy process. My representative, Nathan, was very helpful and took care of a lot of the details as we went along, and I have to honestly say, it was the least painful mortgage I've ever obtained in my entire life.

2 years ago

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Reply from AmeriSave Mortgage

Kevin, Thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Anthony Indianapolis, IN

They were easy to contact. We were in constant communication and they helped give specific direction on what I needed to do. They helped me closed on my loan. They were very attentive to what I needed to do and provided good information for me to get the loan closed. Flexible and diverse terms. I'm excited that I did finalize and choose AmeriSave.

2 years ago

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Reply from AmeriSave Mortgage

Anthony, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Dec. 14th, 2022

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Anonymous Las Vegas, NV

Very good customer service. And Amerisave was very responsive from my very first interaction with them. I had great support during the process, but I felt like it was way more complicated than it needed to be, like I had to sign the same document so many times. I was very happy with my experience.

3 years ago

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Reply from AmeriSave Mortgage

Thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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star star star star star

Ernest Philadelphia, PA

They were nice and they get the job done. They were very patient with me and they really took their time with me. Very courteous and professional. They made the process a lot easier on my end, they kept checking on me and they kept me informed on every time they needed any form. So I like the way they communicated, it was really good.

3 years ago

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Reply from AmeriSave Mortgage

Ernest, Thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Nikita

The website was a little outdated compared to some of the other user interfaces. Everybody was very responsive and available. I really enjoyed working with with Chris. I felt like he understood our needs and how to best help us and was very hands on in the process. Made it very easy for us to close quickly.

3 years ago

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Reply from AmeriSave Mortgage

Nikita, we’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Scott Saint Louis, MO

It was my first time doing a loan on some things were confusing for me, like obtaining information, but that was probably my own fault. Every time I called there was somebody who could answer my questions and help me through the process. Or if they did not call we had an open-ended e-mail to one another.

3 years ago

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Reply from AmeriSave Mortgage

Scott, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Petrinah Columbia, MO

For a start, I was able to work with a very competent team, I think the originator's name was Tessa A. She was very, very informative. I remember asking questions over and over again, and she was happy to explain any gray areas throughout the process. Also, the account itself is very self-explanatory.

3 years ago

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Reply from AmeriSave Mortgage

Petrinah, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Marion Laurinburg, NC

I was looking around trying to figure the best way to go when it was time to buy my house and AmeriSave Mortgage was one of the places that I looked at and I spoke with someone. I think that is what really sold me on AmeriSave. When I spoke with someone they wouldn't harass me calling every 5 minutes saying, we want to help you, we want to help you. I talked to her and she was like "Well, I'd be more than happy to help you. You choose to go our route." They were good people. They were willing to help and answer my questions. Great customer service.

3 years ago

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Reply from AmeriSave Mortgage

Marion, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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star star star star star

Jennifer Joplin, MO

Everything was super smooth. Everybody was really good at email communication and letting me know exactly what I needed, what I needed to do, kept me up to date on everything. My loan originator was awesome and always really honest.

3 years ago

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Reply from AmeriSave Mortgage

Jennifer, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Frank Florence, SC

Everytime I called, I got an answer or when I left a message I received a phone call back timely. So the support was there. Good answers to all my questions. I had a great experience. It was the second time buying a home and it was far better than the first time. Amerisave delivered everything that they promised in the beginning.

3 years ago

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Reply from AmeriSave Mortgage

Frank, Thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Julio Tobyhanna, PA

When I was looking to refinance my house, I found AmeriSave. They were very prompt and always there to help me throughout the whole process. They gave me what I wanted for the price I wanted, so that was a win for me. Keep up the good work! I would love to continue doing business with them. I already purchased my next house with them.

3 years ago

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Reply from AmeriSave Mortgage

Julio, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 27th, 2022

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Teofilo Fort Wayne, IN

The loan was done very quick without delay. My credit score was lower and I had a mortgage with a bank before, but they wouldn't do anything, so I found AmeriSave Mortgage online. This is the best one and I was able to get it very quickly. The customer service was quick and very thorough at answering my questions.

3 years ago

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Reply from AmeriSave Mortgage

Teofilo, thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 27th, 2022

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Christine Redmond, OR

It was first when that mortgage company that I talked to and I felt that their rates were competitive. The process was really easy so that's why I went with it. Always kept in touch with me and when I did call, they would call back quickly.

3 years ago

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Reply from AmeriSave Mortgage

Christine, thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 27th, 2022

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Katherine Willard, MO

I'm glad I chose Amerisave. It was very easy to go through the process and the loan coordinators and processes work great. Everything was very simple to understand. They were always able to answer all of my questions and helped me throughout the process.

3 years ago

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Reply from AmeriSave Mortgage

Katherine, Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Aug. 15th, 2022

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Marcus

Very responsive to emails and inquiries and kept me updated throughout the whole process, it was great. The portal they had made it easy to keep track of everything and make sure I had all the land documentation. The options that Amerisave gave me made sense for my family. It was a good experience.

3 years ago

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Reply from AmeriSave Mortgage

Marcus, Thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jul. 14th, 2022

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Paula

It was a very positive experience and I appreciate the assistance that I received. It was a very easy, very quick, very painless. Everybody that I have asked questions has responded promptly and helpfully. I have had no issues with customer service.

3 years ago

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Reply from AmeriSave Mortgage

Paula, Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Everett

I chose Amerisave because they gave me an excellent rate and I'm extremely satisfied. I had one customer service rep that was great, answered all my calls, and spoke really good english. The other I worked with at the end and she wouldn't return my calls and when she didn't I couldn't understand anything she would say.

3 years ago

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Reply from AmeriSave Mortgage

Everett, Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Anonymous

They were very efficient, they did a great job because it was all very smooth. It was very easy, I gave them the information and they had a couple questions but they were organized and had professional people. They all did a great job and they were all knowledgeable. David was excellent to work with

3 years ago

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Reply from AmeriSave Mortgage

Thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Aryo Henderson, NV

They have a great team. Best loan officers. They close very very fast. The only negative point is that their call center is not knowledgeable enough. They are 100% one of the best mortgage companies. So much better than banks and locals.

3 years ago Edited September 1, 2022

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Reply from AmeriSave Mortgage

Thank you for your positive review, Aryo. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 8th, 2022

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Anonymous Providence, RI

Very responsive and they had repetitive option based on your profile. I'm glad I worked with them, I already had the mortgage with them so it was easy to get to work again. I just had a good experience getting my loan. The process was very streamlined.

3 years ago

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Reply from AmeriSave Mortgage

Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 16th, 2022

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star star star star star

James Grenada, MS

Aways available and very helpful. I used them for the first mortgage and it was a great experience. Lynn Morrow was the processor. She was very helpful. Very intuitive. Made the process very easy for a novice like myself. Everyone that helped me from the company was great.

3 years ago

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Reply from AmeriSave Mortgage

James, Thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an Amerisave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 16th, 2022

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Melinda Statesboro, GA

Sometimes they didn't call me back right away, but other than that everything was fine. I chose amerisave because I had them before and this time it was really great. It was so much quicker and I was really pleased. Everything was easy.

3 years ago

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Reply from AmeriSave Mortgage

Melinda, Thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 16th, 2022

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John Hamilton, MI

If there were any problems that would show up, I got an immediate call or email. So I was kept in the loop the entire time. It is the best offer. I would definitely recommend them. I'm really happy with them. It was the easiest mortgage transaction I've ever done, and I've had a couple under my belt already.

3 years ago

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Reply from AmeriSave Mortgage

John, We are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 16th, 2022

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Larry Waxahachie, TX

Each time we had a question or whatever we always had someone there to answer our questions and help us through the process. I have already recommended them. It was a good experience and the process of getting a loan was a simple and easy process.

3 years ago

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Reply from AmeriSave Mortgage

Larry, Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 16th, 2022

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star star star star star

Evan Kingston, ID

Answered all my questions in a timely manner. I'm very glad that I went with them, it was a great experience. John that helped me was great and the process of obtaining a loan went smoothly. It was really easy and all my questions were answered.

3 years ago

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Reply from AmeriSave Mortgage

Evan, Thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 16th, 2022

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star star star star star

Kevin Upper Marlboro, MD

The going rate was so acceptable. They took the time to diligently explain the process and everything they said they would do and what they needed and it was a great experience. I'm glad I chose them. They did a good job with everything.

3 years ago

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Reply from AmeriSave Mortgage

Kevin, Thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 16th, 2022

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star star star star star

Sherry Myrtle Beach, SC

If I had any questions or concerns I just called the lady and she taught me how to do things, she answered my questions and she was very professional. She was awesome. Very knowledgeable, clear with the responses, and excellent at what she did. She explained everything and she just handled everything professionally.

3 years ago

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Reply from AmeriSave Mortgage

Sherry, Thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 16th, 2022

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Eric Bridgeport, WV

The rates are lower than everyone else. It was really easy, it was quick and fast and efficient and they knew what they were doing and so it's wonderful. I always get quick responses to the emails from my agent, he's really fast and I don't have to wait around for answers.

3 years ago

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Reply from AmeriSave Mortgage

Thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 28th, 2022

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Marie

It very reasonable. I've been very happy so far. I really like the way it amerisave processed my mortgage. First of all it was done online and I had the opportunity to select the interest rate that I would like to apply to my loan. So I had that option. I think that the overall refinance experience I've had was very satisfactory.

3 years ago

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Reply from AmeriSave Mortgage

Thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 28th, 2022

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Tony Saint Louis, MO

They give you access to the portal where you can upload your documents. It's better than the old fashioned way of asking your permission. It was just simpler to do everything through the portal. They offered a better interest rate that any other mortgage company. I am glad I did it with Amerisave.

3 years ago

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Reply from AmeriSave Mortgage

Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 28th, 2022

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Anonymous Bothell, WA

I have an excellent loan officer. Excellent service by Eric. It was so streamlined, I was able to upload the files just like that and it was very intuitive and it was pretty straightforward I didn't need to spend much time to understand it. My loan officer so was very prompt. It could be emailed out or texts she was always on top of it.

3 years ago

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Reply from AmeriSave Mortgage

Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 28th, 2022

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Charles Clyde, NC

They've been pretty honest. I would definitely recommend them. Everything was very quick, they gave me exactly what I needed, there were no delays or any other unknown pop ups. They had the best interest rate compared to anybody else and I'm glad I chose them.

3 years ago

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Reply from AmeriSave Mortgage

Charles, We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. We look forward to speaking with you.

May. 25th, 2022

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star star star star star

Donald Bad Axe, MI

It was easy to work with Amerisave Mortgage. The people we worked with were extremely helpful and helped us all the way through it. Anything that we weren't sure of, we asked them and they had the answer right away. We have been very happy with the whole process and I would highly recommend them.

3 years ago

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Reply from AmeriSave Mortgage

Donald, We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. We look forward to speaking with you.

May. 23rd, 2022

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star star star star star

Barbara Berg Durham, NC

Very easy online process from applying for a refinance to closing. Exceptional loan officer and quick response on questions. Annoying piece of this refinance was the constant letters concerning mortgage insurance. Too many letters on this topic.

3 years ago

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Reply from AmeriSave Mortgage

Thank you for sharing your positive experience with us, Barbara Berg! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 5th, 2022

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star star star star star

Michelle Lone Jack, MO

Glad I choose AmeriSave - it was convenient and they work very quickly. We didn't have any hang ups and they work really quickly and kept me Informed of everything that was going on. I haven't been able to get online, so that's my only problem.

3 years ago

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Reply from AmeriSave Mortgage

Michelle, Thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 25th, 2022

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star star star star star

Elaine Pell City, AL

Customer support is always very responsive to any questions anything I need investigated. Everything is explained completely in a timely manner. The portal works very well. There was slow down because of covid but it is alright. I have enjoyed working with them.

3 years ago

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Reply from AmeriSave Mortgage

Elaine, Thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 25th, 2022

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star star star star star

Craig Cleveland, GA

It was a little a little repetitive or confusing at times but overall everything got accomplished. Once we started the process it went very well, the person that handled the loan for me was very professional and did a very good job at actually exceeding my expectations for what I would get.

3 years ago

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star star star star star

Tylor York, PA

I only ever talked to on the phone to Alexis and she just did an outstanding job anything I needed she handled it or fixed it very very fast. When the underwriters were asking for documents they weren't being specific enough.

3 years ago

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star star star star star

Raul Midland, TX

It was convenient because I could do everything online and I didn't have to take anything anywhere.They explained everything really well, the lady would get with me every week to let me know where we were at at the process and if I needed to get her anything else. I really enjoyed it and would suggest it to anybody.

3 years ago

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star star star star star

Marion Smithfield, VA

They were able the moving through very smoothly. There were some issues that they were able to get their team together and resolve pretty quickly but went went through for assessment quickly. Knowledgeable and and pleasant to work with.

3 years ago

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star star star star star

Ineatha Norfolk, VA

They did a great job and they talked to me and explained everything. Good customer support. Any question that I had they answered it for me so that I could understand it. They're a good company and they work well with people and I have recommended them to my friends and family.

3 years ago

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star star star star star

Phillip Kokomo, IN

The person that we originally started dealing with had left and we got a new person and we had a little bit of a hiccup there, just a minute but it was nothing big, we had to send in a couple of things that we had already sent in once that that is just maybe a little bit of confusion with the transition but it was very pleasant and very quick.

3 years ago

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Verified Customer

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star star star star star

Joseph

Part of the problem was that I wasn't able to scan the documents that they needed so I had to go to a a local staples and have them faxed over to to amerisave a but I mean that was a personal problem.The representative who helped me out he was very very helpful and efficient and walk me through the whole process.

3 years ago

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star star star star star

Anonymous

The person I worked with Michael. Amerisave was unbelievably great. And really really thankful to have him check process. They were with me every step of the way and from the beginning to completion and answered all of my questions and got it done.

3 years ago

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star star star star star

Michael Houston, TX

Amerisave was a great help. They helped with everything along the way. It was great. They were very patient. I did have a problem with my time zone and phone calls so I asked to be emailed and they worked with me. Everything was clear. They get back to you in a timely manner.

3 years ago