Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Michael Heber City, UT

The person I worked with was the most genuine person that I’ve talked to. I wasn’t pressured. He just asked what I wanted and found a loan that suited my needs and guided me through the whole process. He was also always easily reachable.

3 years ago

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Verified Customer

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James Trimble, MO

The person I worked with, Christopher, was always very responsive. The only time he didn’t reply the same day was when he was sick with corona virus. The response time was fast and the information provided was quality. Everything was great. I have no complaints.

3 years ago

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Verified Customer

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Robert Wilmington, OH

Overall they are really good. There was some confusion at the end with sending checks but it was very easy and a simple refinance. They seem to have the best rates. Heather was very informed and easy to get a hold of. I am happy with my experience.

3 years ago

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Verified Customer

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Marsha Midlothian, VA

I really like that I could complete my application online. It was a fairly easy process and the only issue I had was my loan originator got sick in the middle of the process. It slowed things down a little bit, and I was confused because no one communicated he had gotten sick. Aside from that, she was very prompt and would call or email me back immediately.

3 years ago

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Verified Customer

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Joseph Langhorne, PA

We were looking to capitalize on lower interest rates and we're definitely glad we went with them. They have a portal that is easy to use and the folks that we deal with are available and accessible throughout the whole process.

3 years ago

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Verified Customer

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Joyce Newport News, VA

They were very quick, efficient, and handled everything well. They knew all the answers to questions I had and they were just fantastic. They had my process finished in a month and a half. The whole experience was just fantastic.

3 years ago

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Verified Customer

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Monette Auburn, WA

A friend referred me to AmeriSave and I used them for my refinance. It was a quick, easy, and simple process. They always updated me with the status of where things were at on the website. They always get back to me when I have questions.

3 years ago

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Verified Customer

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Madison Copper Hill, VA

I'm glad I went with AmeriSave because they offered me the best rates and service. They were very prompt and helpful throughout the whole process. The process was very easy and they always provided me with accurate information. They are very trustworthy.

3 years ago

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Verified Customer

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Anonymous Lady Lake, FL

One of AmeriSave's representatives reached out to me and gave me a better deal than I thought I'd get. They were very convenient to use, but there was poor communication once I was in the middle of the process. I wish they would communicate better because it's hard to get a hold of anybody.

3 years ago

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Verified Customer

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James Tampa, FL

I did a lot of research on other mortgage lenders and AmeriSave was able to provide me with the best package and rate for what I was looking for. The individual we worked with gave us exceptional service and had a wonderful response time. It was so easy to do everything electronically and they made everything straightforward and simplistic.

3 years ago

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Verified Customer

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Benjamin Tanner, AL

I chose them because our refinance rates in the spring. It was easy process I guess that they had my information already so I didn't have to do a whole lot of extra work and their rate was pretty good. I believe Amber S was my person in charge of my loan and she was just very helpful and she didn't waste my time.

3 years ago

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Verified Customer

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Gregory Prince George, VA

it was speedy and it was effortless on my part and Josh was very knowledgeable about the whole process for me. Customer support was knowledgeable on everything I needed and when I did have to email them they get back with me in a timely fashion. I was referred to AmeriSave by a friend and I'm very pleased that I did.

3 years ago

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Verified Customer

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Anonymous

They always got back to me in a timely manner. The loan process was much faster than the originally projected time since they were so responsive to my documentation. They were timely and able to solve issues on the first try.

3 years ago

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Verified Customer

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Keith

They are very friendly at this company. It was easy dealing with them through the internet. They were also easy to get a hold of over the phone. If I had any questions, they were very professional and had every answer I needed.

3 years ago

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Verified Customer

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Aaron

My mortgage specialist was very friendly. They offered me a competitive rate. There were a lot of steps throughout the process and many pieces of evidence I had to submit. There was a lot of back and forth, but it was still a good process. They were very good at staying in touch.

3 years ago

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Verified Customer

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Kody

Customer service was very quick to respond and clear as to what I was getting myself into. They are very trustworthy and had transparency. One issue I had is I paid my property taxes through my mortgage refinance, but it hasn't posted to the county yet. I'm just trying to find where my payment is.

3 years ago

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Verified Customer

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Greg

The process was professional. They ask all the right questions and did their due diligence so they will be around for a long time. They do their due diligence to protect themselves but still give the customer a good product. They are prompt to respond to any question.

3 years ago

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Verified Customer

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James

I think the key to any loan application process is the loan officer and Jill did a wonderful job. I can’t speak for others’ experiences but if you get Jill working for you, I think you get a first rate professional. Every time I called, I either got Jill directly or she called within an hour to get to my questions. It was excellent.

3 years ago

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Verified Customer

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Noneya

Amerisave followed through on all of their promises. I got the best rates available and the lowest cost to close. Michael was very informative as you could tell that he has been doing this job for quite some time now. Very reliable, honest and trustworthy!

4 years ago Edited January 10, 2024

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Verified Customer

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G

AmeriSave seems to be the best and they worked out for me. Basically everything is done online so as long as you are comfortable with that, it is fine. They gave me three contact numbers so if I had any questions, I could contact anybody.

4 years ago

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Verified Customer

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Anonymous Emerald Isle, NC

They gave me a good rate. The sales person was the reason I went back. He was not pushy and he explained everything. The beginning was wonderful but the closing person was a little lacking, and did a lot of needing things in a half an hour. They should understand that communication is essential.

4 years ago

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Verified Customer

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Robin Leander, TX

My experience was outstanding. Everybody I spoke to at AmeriSave was professional, courteous, and got me the answers I needed. They guided me through the process in a very expeditious way. The representative I dealt with exceptional. He did an excellent job. It was easy to navigate. I am glad I chose them.

4 years ago

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Verified Customer

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Anonymous Gilroy, CA

The loan originator I had worked with before and I found him reliable and trustworthy so I initiated a loan through him again. The process is very quick and straightforward. The people are available and quick to have answers which prove to be accurate and helpful.

4 years ago

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Verified Customer

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Anonymous Oreland, PA

My sister and brother in law used amerisave and recommended them to me. I am glad I listened. It was very easy to use the website and that made the process easy. I got great customer service because everyone was responsive except there were a few issue towards the end but it was positive overall. I have referred this organization to people I know looking to refinance.

4 years ago

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Verified Customer

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Gregory Hayward, CA

Everything is top notch. There was limited documentation, all the document they asked for, I provided. There was no application. The whole process took just over two weeks. I had previously tried to refinance with another company and they dragged.

4 years ago

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Verified Customer

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Jona Concord, NC

The process took a little bit of time, I think that might have been because od Covid-19 since everybody was working from home, but other than that it was a very smooth, pleasant process. My loan officer was very understanding and cooperative and always there when I called.

4 years ago

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Verified Customer

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Anonymous Sandstone, MN

There were a couple of times when we sent information and they didn’t get it so we had to resend it. Anytime we had a question or problem, customer service got it taken care of so overall we are impressed with the company. They were fair with us and very helpful.

4 years ago

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Verified Customer

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Alona Holmdel, NJ

I am glad that I used Amerisave. The customer service was great. They’re responsive and knowledgeable. I had no problems with any of the people that I dealt with. The only thing I have had a problem with is that I think the money is being sent a day late so I get late fees.

4 years ago

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Verified Customer

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Ricardo Boston, MA

The whole process was easy. You just download all the information they request online. They have great customer service. The representatives are very accessible and the loan processor, Sharmaine, was very pleasant to work with. She returned calls when you left a message.

4 years ago

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Verified Customer

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Jody Delray Beach, FL

They were offering very low interest rates that is why I chose them. I like that I can check the progress of my loans online. It was really good to be able to do that. My loan processor was able to answer all my questions when I needed. I am glad I did it.

4 years ago

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Verified Customer

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Danesa Sellersburg, IN

I would definitely use them again because the process was fast and the agent was able to answer all my questions quickly. I’ve had friends that have use other companies and they usually take much longer than mine did. It has been great.

4 years ago

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Verified Customer

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Thomas Traverse City, MI

Everything went pretty smooth. They were quick to contact if I needed extra information and to respond to any questions we had. The agent I spoke with when I was shopping was super knowledgeable and really helpful and we got good rates.

4 years ago

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Rita

I highly recommend AmeriSave, very satisfied with the lending staff. Always kept me informed of status of my loan.

1 month ago

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Verified Customer

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Paul

The guy named Jason, I gave him a 10 out of 5. But the person who handled my actual mortgage, I don't actually even know their name. That's how much I talked to her that she would get a -1. There is a very mixed emotion. It's messed up because my mortgage handler didn't actually do my mortgage. So it was a really, really jacked up experience.

9 months ago

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Verified Customer

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Anonymous

They're real good, friendly, and professional. But they charge way too many fees. I borrowed like 20,000 on my house and it cost me 26,000. So that wasn't very much of a good deal.

9 months ago

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Verified Customer

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Vicki

One agent that I had was awesome. The other one was not bad, but just did not seem as well educated in your way. Esther Aubrey is amazing. So if you could model your employees after her, I would do that.

9 months ago

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Verified Customer

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April

My service was phenomenal. My adviser was Philip and he went above and beyond to make sure all my information was submitted accurately and in a timely manner.

9 months ago

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Robert Kings Mountain, NC

The sales people and loan officers are very personable and professional. They were great explaining my loan process and I felt comfortable working with them.

9 months ago

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Verified Customer

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Vince Neelen Zoetermeer, ZH

This was our 2nd loan through Amerisave both times great great experiences. Started with loan Originator Lucas D. Whole process ending in 3 weeks very satisfied

9 months ago

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Verified Customer

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Jeffery

I appreciate them taking care of us and and getting us our loan fairly quickly. The process was fairly easy. Whenever we needed to find an answer to a question, they were there for us.

1 year ago

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Verified Customer

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RnL Levine

Loan originator and processor were extremely knowledgeable and helpful. Online portal was easy to navigate. My only complaint is that when my original contact left the company, I was not informed nor given information on how to proceed. I had to make several calls to customer service to figure it out.

1 year ago

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Verified Customer

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Micheletomczak

Anytime I called my loan officer, they would get back to me right away if they couldn't talk to me right there. And they answered all my questions timely. They did a great job, I'm pleased.

1 year ago

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Verified Customer

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Stevenfunk

They gave me the best rate and loan terms. They were always courteous, they were well knowledgeable of the process, they kept me informed of the process and they helped me with any task that I needed along the process.

1 year ago

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Verified Customer

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Devinshaw

They were very on top of getting me approved, finding out how much I could be approved for, and just staying on top of basically everything to help me get get it approved so I could be able to get a home.

1 year ago

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Verified Customer

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Chandraspicer

I was researching online and saw well they had a pretty good Better Business Bureau rating and that's why I chose them and turned out that it worked out good for me. They were responsive, so I was pleased. I just work with the loan process and loan officer. So that went well.

1 year ago

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Verified Customer

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Stephaniejackson

Both the initial agent that processed, and the other specialist, the mortgage specialist, were very responsive, very professional and made me feel very comfortable with the process. I wish I had gotten some more discounts and some more money back.

1 year ago

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Verified Customer

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Kelly

It was excellent because Pamela was wonderful. She even gave me her private cell phone number in case I had to text her after hours if I had a question. I felt that was very good customer service.

1 year ago

Reply from AmeriSave Mortgage

Kelly, thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Verified Customer

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Isaac

Everything was almost perfect. There was just a little bit of a hiccup at the end with some miscommunication between the loan processor and the loan officer, but other than that, it went very smoothly. Anytime you want customer support, they've gotten back pretty much immediately.

1 year ago

Reply from AmeriSave Mortgage

Isaac, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Verified Customer

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Noah

Getting a loan was really easy. The breakdown, pricing, and communication was extremely easy and apparent. The customer support is extremely communicative and easy to get a hold of in an emergency.

1 year ago

Reply from AmeriSave Mortgage

Noah, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Anonymous Kinston, NC

They really took the time to answer my questions and they were not pushy, they were patient and understanding of my situation and allowed time to process things that had to be processed without being too demanding. It was easy to do most of it online and paper process was pretty simple paperwork process.

1 year ago

Reply from AmeriSave Mortgage

Thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 18th, 2023