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AmeriSave Mortgage

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2,553 User Reviews

9.9

Overall Score

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Steve wayshak Clearlake, CA

I had a frustrating experience with customer service. My questions about costs were met with unclear answers, and my follow-up email was ignored. While the response to my claim for a broken hot water heater was prompt, there was significant confusion regarding payment responsibilities. Overall, I feel more clarity is needed.

10 months ago

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Stacy

I've had to replace my items multiple times, and they're still unsatisfactory—lumpy and poorly balanced. Additionally, I'm frustrated with my claim process; I need a home inspection report, but I don't have one. I paid for my warranty months ago, and my air conditioner is malfunctioning. It's disappointing that I have to jump through hoops to get the help I need.

10 months ago

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John

I had a decent experience with customer support, but I struggled to find the information I needed online. It would be helpful to have more direct access to their system once my loan application is approved. Overall, improvements in these areas would enhance the customer experience.

10 months ago

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William

I've been a customer for years, but my recent experience with HWA has left me frustrated. While their technician was reliable and installed a new compressor quickly, I was charged for labor despite the part being under warranty. I feel they violated their contract, and I'm unsure if I will continue my membership.

10 months ago

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Juthlande

I found the customer support to be communicative and helpful, but I struggled to get the information I needed through their online service. It would be beneficial to have more direct access to their system once my loan application is approved.

10 months ago

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Brendan

I had a decent experience overall, though there were a few hiccups. The sales personnel were almost there but not quite meeting expectations. I appreciate their efforts, but I believe there's room for improvement to enhance the overall customer journey.

10 months ago

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Mark

I found the process somewhat redundant since I had to resubmit documents that were already on file. Additionally, I had some issues with the lock after it was rekeyed, making it difficult to latch properly. I plan to contact customer service for assistance with this.

10 months ago

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Donna

I had a very positive experience with the service. They were highly responsive and communicated effectively, which made the process smooth. I found them to be knowledgeable and professional throughout. Overall, I have no negative feedback to offer; everything went well during my HELOC experience.

10 months ago

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Susan

I had a great experience! The staff was incredibly helpful, making my visit enjoyable. However, there was one aspect that I wasn't satisfied with. Overall, I appreciate the assistance I received and would recommend this place to others.

10 months ago

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Harold

I had an excellent experience! The team was very good at their work and genuinely cared. Communication was prompt whenever needed, making the process smooth and pleasant. I would highly recommend their services based on my positive interactions.

11 months ago Edited April 15, 2025

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Timothy

I had a great experience with customer support. They were incredibly helpful, answering all my questions thoroughly and keeping me informed throughout the process. Everything went smoothly, and I would definitely recommend them to anyone in need of assistance with a loan.

11 months ago Edited April 15, 2025

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Robert

I found the service to be very helpful. They promptly returned my calls and answered all my questions immediately. However, I did not require additional services. Overall, my experience was positive, and I appreciate the quick response time.

11 months ago Edited April 15, 2025

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Robert

I had a very good experience overall. While I would have appreciated a bit more communication, the service was excellent and the team genuinely cared. As someone new to online processes, I found everything to be seamless and painless. I highly recommend it!

11 months ago Edited April 15, 2025

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Keith

I had a great experience! The service was top-notch and everything was handled effortlessly from start to finish. I tried similar services before, but none compared to this one. I highly recommend it, even though I'm not looking for anything right now. Overall, an awesome job!

11 months ago Edited April 15, 2025

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Carlos

I had a very good experience overall. Whenever I had questions, help was readily available, making the process seamless and painless. I highly recommend it, especially for those new to online activities. While I would have appreciated a bit more communication at times, everything went smoothly.

11 months ago Edited April 15, 2025

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Jerry

I've been trying to reach Chris Peck regarding concerns about my home insurance, which I already have. Unfortunately, I can't get anyone on the phone or via email to resolve this issue. It's frustrating to feel ignored. Overall, my experience has been disappointing, and I hope to get this sorted out soon.

11 months ago Edited April 15, 2025

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Anonymously

I used to love this company, but their service has drastically declined. They don't honor their contracts and the support team seems unhelpful and unresponsive. I've had issues with both my refrigerator and air conditioner that took far too long to resolve. They started great, but now dealing with them feels like pulling teeth. Disappointed!

11 months ago Edited April 15, 2025

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David

I had a great experience with the service. The team was very helpful and responsive, making communication easy. Overall, the process of getting the HELOC was smooth and positive, with no negative aspects to report. I have nothing but good feedback to share!

11 months ago Edited April 15, 2025

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Tony

I had a very positive experience with customer service. They were incredibly helpful, returning calls promptly and answering my questions without delay. Unfortunately, I couldn't provide feedback on the other questions as there were no answers available. Overall, I'm impressed with the responsiveness and support I received.

11 months ago Edited April 15, 2025

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Ramona

I found the service to be incredibly helpful, as they were able to answer all my questions effectively. When it comes to assistance with loans, I believe their greatest asset is their dedicated team. I highly recommend them for anyone in need of support!

11 months ago Edited April 15, 2025

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William

I had a wonderful experience with the team, especially Michael Wilson and James. They were incredibly supportive throughout the process, even during the holidays. They helped me uncover a second mortgage I didn't know I had and stayed with me until everything was resolved. I can't recommend them enough!

11 months ago

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Perry

I had a great experience with Derek. He was incredibly supportive and addressed all my questions promptly. Unlike my previous banks, which let me down, Derek came through for me when I needed a loan to pay off my home equity. I'm truly grateful for his help!

11 months ago

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Sandra

I had a mixed experience with the service. While Leon was good, communication with Lucas was challenging, and it took some time to clarify things. However, Terry Monk was exceptional—very helpful throughout the refinancing process. Overall, I appreciate the support I received.

11 months ago

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Michael Gross Tucson, AZ

I was pleased with the prompt responses to my questions and concerns. The support team was effective in addressing my needs. However, I did not require further assistance, so I appreciate their understanding. Overall, a positive experience!

11 months ago

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Jerrell

I found the service to be exceptionally helpful and professional. They met all my expectations and handled everything in a timely manner. While I had some inquiries about financing that required me to check my records, overall, I am very pleased with the assistance I received. Everything was handled perfectly!

11 months ago

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Deborah

I had an incredible experience with Terry Monk at Amerisave during my home refinancing process. He went above and beyond to ensure everything worked out smoothly for me. His consistent support and helpfulness made a significant difference. I truly appreciate his efforts and thank God for the excellent service!

11 months ago

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Pedro

I had a great experience with Derek, who was incredibly patient and guided me through the process when I was unsure. Unlike my previous banks, which wouldn't help me, Derek came through when I needed a loan to pay off my home equity. I'm really grateful for his assistance!

11 months ago

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Charles

I found the assistance I received to be extremely helpful, going above and beyond my expectations. However, I still need to check my records for financing inquiries and how to connect others with the right contacts. Overall, a positive experience with a few follow-up tasks needed.

11 months ago

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Carl

I had a great experience with customer support. After a check blew away on a windy day, they quickly canceled it and sent me a new one the next day. They were very helpful and answered all my questions immediately. Overall, I was very satisfied with their service!

11 months ago

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Olivia

I had a positive experience with their service. They were quick to respond to my questions and addressed my concerns effectively. However, I did have some issues that were not resolved. Overall, I appreciate their efforts but there's room for improvement.

11 months ago

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Anonymously

I had a mixed experience with the service. Sometimes, I found it difficult to get a return call, which was frustrating. I understand they are busy, but it would be nice to have better communication. Overall, I wouldn't say it was a positive experience.

11 months ago

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John

I had an excellent experience with AmeriSave Mortgage. Their communication was top-notch, making the process smooth. The only hiccup was a slight delay from the appraiser, but overall, I was very satisfied with their customer support and the entire service.

11 months ago

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Patricia

The communication throughout my experience was excellent; they responded quickly whenever I had questions. Overall, I was very happy with the service. The only hiccup was with the appraiser, who was a bit slow in responding, but aside from that, it was a great experience.

11 months ago

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Robert

I had a generally smooth experience with customer support, though there was a slight delay in getting an appraiser scheduled. It wasn't the fault of Amerisave, just a matter of timing. Overall, the staff was friendly, and I would rate my experience positively despite the minor hiccup.

11 months ago

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Lane

I had a great experience! They were quick to respond to my inquiries and provided timely updates whenever needed. However, there were a couple of questions where I didn't receive a response. Overall, I appreciate their promptness and communication.

11 months ago

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Robert

Very knowledgeable, very fast and very clear on what is going on

1 month ago

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Phillip

Everyone is very helpful, my Wife and I are very pleased 😁

1 month ago

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Omar

Amazing team…very thorough and helped throughout the process

1 month ago

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Natalie

Quick and thorough service. Easy to review and sign documents.

1 month ago

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Anonymously

I had a great experience with the customer support during the mortgage process. However, after closing, making online payments was frustrating and difficult. There needs to be clearer explanations of payment options online, as it felt like the website was not user-friendly. Overall, the initial service was excellent, but post-closing support needs improvement.

1 year ago

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Hector

I had a great experience with Dalton and Lee during the mortgage process; their support was seamless and they answered all my questions. However, after closing, I struggled with making online payments. The website was difficult to navigate, and there wasn't enough guidance on payment options. Overall, customer support was excellent during the mortgage process, but improvements are needed for post-closing assistance.

1 year ago

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Irene

I had a wonderful experience with AmeriSave. The staff was incredibly nice, understanding, and patient with my needs and disabilities. They treated me with respect and without any prejudice during my loan process. I especially appreciated the help from Nikki and the loan officer; they truly have good hearts. I highly recommend AmeriSave to anyone in need!

1 year ago

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Robert

I had a great experience with Amerisave. They kept me connected throughout the entire process, always available to assist with my questions. However, I felt they could improve by providing clearer details regarding the closing process and the checks involved. Overall, I would recommend Amerisave to family and friends for their efficiency and support.

1 year ago

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Carolyn

I had a wonderful experience with the mortgage professionals who were incredibly patient and supportive throughout the process. They answered all my questions and guided me step-by-step, making everything easy and manageable. As a single mom and school teacher, I was nervous about taking a loan, but their assistance helped me stay within my budget. I'm truly grateful for their help!

1 year ago

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Michelle

I had a very positive experience! The team was incredibly patient and answered all my questions thoroughly, guiding me through the process step by step. As a single mom and school teacher, I appreciated their support in navigating the loan process. It was quick, easy, and they helped me stay within my budget. I'm truly grateful for their assistance!

1 year ago

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Michael

I recently worked with a team of 5 individuals who were incredibly receptive to my needs. They listened attentively to all my requirements and I made sure to provide them with everything they needed. Despite asking for a lot, they were able to deliver exactly what I was looking for. Overall, it was a great experience working with them and I highly recommend their services.

1 year ago

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William

I was highly satisfied with the service provided by the team, rating it a 5 out of 5. They were excellent in keeping me informed at every stage of the process, ensuring that I was never left in the dark. This level of communication gave me peace of mind and made the entire experience smooth and stress-free. I would highly recommend their services to anyone in need of professional and reliable assistance.

1 year ago

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Jasmin

I highly recommend this company because they were able to process my loan quickly and efficiently. The entire process was smooth and hassle-free, and I received the funds I needed in a timely manner. Their customer service was excellent, and I felt valued as a customer. Overall, I am extremely satisfied with their service and would definitely use them again in the future.

1 year ago

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Shari

Very communicative and always answer questions. Just do a little bit more upfront communication on rates to make your buyers feel a lot more warm and fuzzy. If and when you're quoting interest rates, you should be upfront when you're buying down the points to get that interest rate at the beginning and not towards the end. So my interest rate's 8, and you're putting in your contract that I need to pay another $5,400 to buy my interest rate down. And you quote me 7.4. I think that should be upfront that this is what your interest rate is and this is what you're buying down. Instead of just getting quoted saying, hey, your interest rate 7.6 (I had no clue that we had to buy down the points to get to that interest rate).

2 years ago

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Charles

We got a lot of help. My wife and I are both not computer savvy so they helped us do a lot of stuff. And it made it a lot easier. We didn't know what we were doing. Kim was the guy who contacted me first and I talked to him to try to get the ball rolling. Another gal, her name was Deborah something, she helped us with a lot of the computer stuff we needed to fill out. So everybody was very helpful.

2 years ago

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