Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Gary Raymond, CA

I'm really happy with this service. The men working on it were fantastic and the team really got through some rough struggles. I had an address problem, which is very rare. That that ended up being the hardest part of the whole thing. hey had things moving along really fast and they told me what I needed to do. It would have been done a lot sooner, but the the address thing was a big hold up. I really like AmeriSave, what they had to say and and how they proceeded with other things. I was able to contact him anytime I needed to, he made sure that. He was available at all times and kept me posted the whole way. I would refer them to anyone.

2 years ago

Reply from AmeriSave Mortgage

Gary, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Verified Customer

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Linda Coloma, MI

Everybody was just so cooperative. The lady I dealt with, Jessica, was amazing. I also dealt with Jacqueline. She was also amazing. I mean they kept in touch. I was never wondering what was going on. I could call them at any time during their business hours or leave a message. They always returned calls. They saved me quite a bit on the refinance. The interest rate was very important to me. They got it reduced and also lowered my house payment, which was very successful and it saved me quite a bit of money per month. I don't think anybody gave me wrong direction or anything. They were very honest about how things were going to work, whether it was good or bad, which it never turned out to be anything bad. It was always good. I dealt with them because they got me what I needed very expeditiously. I was glad that they reached out to me. I would recommend them highly to anybody that's looking for a refinance or anything to do with their home. It went the way I wanted it to. The price is right. I'm saving considerable amount of money per month. It's been a very awesome experience. I didn't have to wait weeks and weeks to hear back from them. Everything was going along day by day and I was hearing from Jessica almost every single day on what needed to be processed. I had no problem with Amerisave. They followed me and led me right down the way that needed to go to get processed and the closure on the refinance done and very, very quickly.

2 years ago

Reply from AmeriSave Mortgage

Linda, Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 16th, 2022

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Verified Customer

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Djosse Atchade Rockville, MD

I usually do not answer call solicitations but when I got Jonathan on the phone I felt immediately comfortable sharing my story with him. I was forced to refinance my home loan because of a stressful change in my family life. He handled the refinancing process from start to finish and I felt in financial peace of mind all through it. In addition I received one of the best offers on the market. This has been the best experience that I have ever had by far. Jonathan was wonderful in assisting the loan process. The loan was approved in a timely fashion. Thank you so much for your help. I would recommend him and the AmeriSave team to anyone in a heartbeat.

2 years ago

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Verified Customer

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Liisa Horn Port Orchard, WA

We were not the easiest couple to work with. My schedule and probably the fact that I work in health care didn't help. They were always upbeat and kind doing everything they could to help us with getting documentation turned in and just truly showing us the way! We would have proved too difficult I fear for a less experienced company. Quintin Fawbush gave me the courage to go for the re-fi in the first place. We did the whole thing on my I phone....yikes! I owe a lot to your outstanding team! We told our next door neighbors and now they are going with Amerisave too! Keep up the outstanding work you guys! Truly you Rock!

4 years ago

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Heather

I loved Jesus my loan processor. He was so helpful, always available and always took the time to answer or explain anything.

3 weeks ago

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Verified Customer

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Jason

Their responses were prompt and they were proactive in reaching out to me. Their availability and ease of contact made it simple to get my questions answered.

4 months ago

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Verified Customer

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Anonymous

I had a wonderful experience at this establishment. The service was excellent. I highly recommend it to anyone looking for a great experience. 5 stars!

4 months ago

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Verified Customer

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Jeanine

I found Derek Z. to be available whenever I called. The customer service was impeccable and I appreciated their responsiveness. Highly recommended for any assistance needed!

4 months ago

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Verified Customer

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Nolan

I would rate my experience poorly because there was only one person who truly helped me throughout the entire process. I was expecting more support and guidance, but unfortunately, that was lacking. Hopefully, in the future, there will be better assistance available to customers like myself who rely on it.

4 months ago

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Verified Customer

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Lawrence

The first gentleman we dealt with, Tim, the sales representative, did an excellent job. Very interested and communicated well. When it comes to the mortgage person, his name was Nelson, not very communicative. He would ask for information with no details - you had to guess at what they were wanting. And when it comes to putting information on the computer, you could do it in one day, but it felt like over and over again the same information, so it was confusing.

9 months ago

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Verified Customer

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Karen

Best communicators. I can't ask for any better. AmeriSave is an excellent company that I would absolutely recommend if you want people who really care about you, who make you feel like a valued customer, and absolutely put your needs at the forefront.

9 months ago

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Verified Customer

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Mathew

Quick responses, always available, and very friendly customer service. Russell was my loan originator, and he was just a fantastic guy to work with, very helpful to find a lot of extra information. I was a first-time homebuyer so having someone there to really walk me through the process helped a lot.

9 months ago

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Verified Customer

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Tracey St Louis, MO

Everything was better than great I was originally put with 1 agent that put me with another agent which was Jessica. Jessica was on point from beginning to end and I know I was very picky but she made everything look beautiful . Thank you Jessica for all your hard work and thank you Steven for making it happen!

10 months ago

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Verified Customer

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Anonymous

It was great working with them. They were with me every step of the way. They had a really good website portal where I could go and monitor the progress and upload my documents. They made it easy. They were very responsive to my questions and any inquiries I had were promptly answered. Any messages I left for a call back were promptly returned.

11 months ago

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Anonymous

Overall, AmeriSave was pretty decent. They were able to get the job done in a timely manner. But they did not tell me they were going to withdraw $525 twice. They ended up putting it towards the closing costs and all that. But at the time, we didn't have that money in our accounts. So they should have been more clear and given more clarification about when, and where, and if, there was going to be more money taken. We had great communication at first and then we had the time period where there was some bad communication. I think that there could have been more customer support available and more clarification.

11 months ago

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Verified Customer

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Bruce

I think they did a great job. They call you right back as soon as they can and they'll even work with you if it's after hours or whatever. If it's hard for you to get a hold of them while you're working or whatever, they'll wait till after hours or whatnot. I liked the terms and loan and after we figured out what was going on, it was pretty easy to get it going forward. But at first they they had to figure out what was all going on on my end, because it was a land contract that they bought out. So it was a little bit different than a normal loan.

1 year ago

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Verified Customer

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Starr

It was just a very efficient process and I was very well informed as I went through the process. Good communication from each of the individuals with whom I worked. Gregory W, who was my initial contact with AmeriSave, was very, very accommodating in helping to get me the best possible rate given that rates had gone up and I was going through a divorce and was having to refinance in order to get the mortgage back just in my name. And so my rate was increasing - and he worked very closely with me to make sure I got the best rate possible in the worst case scenario.

1 year ago

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Verified Customer

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Sandralusunariz

They pretty much took me through every step that I need to take being a first-time home buyer. So I was pretty comfortable with their strategies of getting me through every hurdle that I needed to get through, and to to assure me that you know this is just procedure. They were there to answer all of my questions and to deal with any concerns that I might have. The best customer service personnel and the individuals that helped me through the process, knowledgeable and very professional and I appreciate that.

1 year ago

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Verified Customer

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Vickisweeton

We got a really good rate. So we're we're definitely pleased. We've had a good experience with it when we've had to call customer support, so they've done an excellent job. The original person we spoke to, Tammy was wonderful. She was very helpful and great. The person that was processing our loan, I think took longer than was necessary because we had to make several calls to outside vendors I guess the title company and the person that was handling that didn't devote their full attention to it.

1 year ago

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Verified Customer

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anonymous

We researched a lot of companies and AmeriSave had very high reviews and came highly recommended. The application process was very easy and submitting all the documentation that we needed was very easy because we could just put it online and, you know, we could always speak with someone if we needed to. I felt like all of our concerns were addressed very quickly and questions answered very quickly.

1 year ago

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Verified Customer

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Haileydeets

I did get a great rate based on the appraisal as well as the asking price from the seller, and AmeriSave was able to help me kind of lower that sales price to what would work best for me and AmeriSave. I had direct contact information for everyone that I needed to talk to throughout the process which was very comforting but I knew I was talking to people that already were aware of my situation, never had to call a generic customer service number because of that, which was very comforting and I knew who I was working with. I felt very comfortable.

1 year ago

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Verified Customer

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Kerry Jersey City, NJ

This was the first mortgage rate that popped up and I am very happy that I picked them. Everybody was so helpful and explained the process well. They just made it easy to put everything together. The people at AmeriSave were very patient with things that I didn't understand. They took their time to explain everything very well and they're just overall friendly and very human.

1 year ago

Reply from AmeriSave Mortgage

Kerry, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 30th, 2023

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Savanna West Plains, MO

I chose it just because the interest rate was good and you guys were able to lock me out 90 days. I ended up getting a 5.75%, which again, in this markets is a pretty good rate I think. It was just really streamlined and easy. Our loan officer was awesome helping us all the way through. He answered all my questions and I called him about a million times. He always answered and returned my calls, so I'd like to highlight Braxton. It was easy to get in touch with them.

1 year ago

Reply from AmeriSave Mortgage

Savanna, Thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Verified Customer

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Nabil Lewisville, TX

Everything is good. The only thing is the payoff was through a paper check. It created a little hassle. Every time, every time I needed to speak with somebody, they were there. They answered my emails very quick and they answer my calls very quick. I love them. It was very efficient, great communication with the loan originator, Josh and Shy, they were awesome.

1 year ago

Reply from AmeriSave Mortgage

Nabil, Thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Verified Customer

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Terri Bradford, OH

They were very knowledgeable, very polite, and personal. We had some some credit issues to take care of and I wasn't sure about how to get it done and they informed me of who I needed to contact and we were able to get that all done and cleared up and, and was able to refinance. It was just easy to be able to set it up online and make your payments that way.

1 year ago

Reply from AmeriSave Mortgage

Terri, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Wayne Monroe, UT

We wanted to stay with the same payment that we had. But we had a error on our credit report that had to repair and that took forever to do. I would talk to one person and they would tell me one thing and then I would talk to somebody else. A couple of people didn't know their information as much as well as they should have. I was trying to get my payment through for my first payment and they told me that I had to do it separately from the automatic payments.

2 years ago

Reply from AmeriSave Mortgage

Wayne, we sincerely appreciate you taking the time to share your feedback. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Verified Customer

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Hector Concord, NC

It was very smooth. Our loan officer was very communicative and he pretty much walked us through every step and it was a clean transaction from start to finish. Our officer and everyone that we've dealt with, whether it was phone calls or emails, was very polite and on point. Everyone knew what they were doing. Information was collected quickly, was processed quickly and it was just very smooth sailing.

2 years ago

Reply from AmeriSave Mortgage

Hector, Thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Stephanie Saint Ann, MO

They stay on top of everything that you need to do and make sure that you get it done and make it very simple. Sometimes it gets a little confusing when you have multiple different people dealing with your mortgage and multiple different people calling and emailing you, and sometimes it's easier just to deal with one or two people instead of three to four. Overall definitely happy about the process.

2 years ago

Reply from AmeriSave Mortgage

Stephanie, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Verified Customer

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Judy Gallatin, TN

I searched for the top mortgage companies and this is one that came up. I'm glad I pick them because they were able to help me with what I needed. It was a fairly quick turn around and they gave me what they had quoted in the first comment. Every time I asedk a question, they answered and kept me in the loop on what was going on with the process of my mortgage refinance. Everyone was very helpful.

2 years ago

Reply from AmeriSave Mortgage

Judy, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 27th, 2022

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Verified Customer

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Courtnay Woodstock, GA

I've actually used them about 3 times and it was a quick and easy process. I had the same loan specialist the last two times and she was also she did a really good job. Getting my loan was seamless. The past 2 times it's been so quick. The first time that I did it, it was a little bit more cumbersome, but the past few times it was quick and easy. Everything is taken care of and communication was great, that's why I chose them again.

2 years ago

Reply from AmeriSave Mortgage

Courtnay, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 27th, 2022

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Verified Customer

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Rachael Puyallup, WA

I chose Amerisave because my parents used them when they refinance their house. The agent who helped me was extremely helpful in answering all my questions very promptly and walking me through the entire process. Overall, it went really smoothly. Going through the loan application and pre-approval process was very easy and the agent was extremely helpful.

2 years ago

Reply from AmeriSave Mortgage

Rachael, We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 21st, 2022

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Verified Customer

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Anonymous

Derek was always available to answer questions. I am very happy that I had Amerisave for my previous home. They are wonderful to work with and when I sold that house and bought this home Derek was absolutely fantastic. In this crazy market that we have now the houses are going quicker than you can put the sign out so he was wonderful, he was patient, and he explained everything.

2 years ago

Reply from AmeriSave Mortgage

We’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Benjamin

The agent was great and he kept us informed of everything. We dealt with another company before them and we saw the difference and increased transparency and honesty with Amerisave. It was easy to get a hold of my agents every time I called to customer service and if the agent was not available they would get me to someone that could help me.They kept me informed about everything and they were able to answer every question I have.

2 years ago

Reply from AmeriSave Mortgage

Benjamin, Thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Douglas Polen Moncks Corner, SC

Overall, AmeriSave has been a good lender. When I've contacted customer service I wasn't on hold for an inordinate amount of time and the rep seemed to know what she was talking about. I've had a couple issues, such as my escrow being over payed, but AmeriSave took care of the issue without my having to do anything. My other issue was the difficulty in setting up biweekly payments. I want to pay them more money faster, and it was a pain and took months, involving printing out authorization forms, mailing them in physically, and of course having them lose the paper I sent in. Eventually it got handled, but that is a silly way to do business in 2022. Other than that, though, they've done a good job, and even those were relatively minor.

2 years ago Edited January 10, 2024

Reply from AmeriSave Mortgage

Mr. Douglas Polen, We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. We look forward to speaking with you.

Jun. 16th, 2022

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Verified Customer

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David Provo, UT

I only worked with a loan officer, Rowena, and she was great. We got a very good interest rate. They were very good to work with and they kept everything confidential between me and them. I'm glad I did go with AmeriSave. Rowena and her loan processor Loretta were both wonderful to work with. I appreciate them working with us and and helping us get our loan approved. I'm self employed and it's a lot more difficult to get a loan when you're self employed. They worked with me through the process and were able to help me get it done and it ended up being a very good experience.

2 years ago

Reply from AmeriSave Mortgage

David, Thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 16th, 2022

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Verified Customer

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Anonymous Kenosha, WI

There were a lot of time especially towards the end of our loans where it was hard to get a hold of people and it would take one or two days for them to get back to me. The only thing I would say is that they had told me if I used their realtor, a realtor that goes through them, that I would get a thousand dollars off of my closing cost and then it turns out that they had forgotten about it. I had to remind them repeatedly to make sure they did that and then we only got a partial credit of like five hundred dollars and they said it's due to however much of the house you buy which they never mentioned in the first placed. I felt that was something that should have been told me up front. But I liked that I could do everything online, I was able to reach out and ask questions, through text, e-mail, or phone. So that was very convenient

2 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 16th, 2022

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Verified Customer

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Anonymous Opelika, AL

Some of the people I encountered were awesome, just beyond helpful, but some people were kind of short and not really customer service oriented. I chose Amerisave because my first point of contact was with a guy named Sammy Flake and he was awesome. Can't say it enough how helpful, and hands on and guiding that Mr. Sammy Flakes was through this process. Definitely kept me from from being overwhelmed constantly. He checked in with me and made sure that I understood most things that I didn't understand. He really took some time to to guide me to the finish line. I wish I could have stayed with him a little bit longer. In the beginning he was just beyond amazing and I definitely appreciate that guy. We'll definitely be recommending him for future businesses. I had to resubmit things several times which made it harder for me.

2 years ago

Reply from AmeriSave Mortgage

Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 16th, 2022

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Verified Customer

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Lorraine San Dimas, CA

The representative outlined all of the steps to get a loan for me and made it super simple. They clearly outlined the documents I needed. Made it easy. I plan on using Amerisave again so I would recommend them. I'm glad I went with their service. The only thing I think would be an area for improvement is that at times there was a request for the same document multiple times, but working with the agency they basically told me don't upload the document even if it's asked for it again.

2 years ago

Reply from AmeriSave Mortgage

Lorraine, Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 16th, 2022

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Verified Customer

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Eufemia Monroe, WA

I'm pretty happy. It's a really good service and people should know about it. Every time I've had any questions or needed assistance from customer service I've received the answers in a timely manner and they have results for all the inquiries. The person who helped us to get the mortgage approved was very knowledgeable and he made the process seamless for us while compiling all the documents that the board needed to approve our loan, so it was very easy and and user friendly. I would say its a customer friendly process and it was very quick.

2 years ago

Reply from AmeriSave Mortgage

Thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an Amerisave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 28th, 2022

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Verified Customer

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Cynthia Glendale, AZ

I suppose if I shopped around more I might have found a better rate, but overall I was pleased. I was very pleased of with the process and with their online services. I can go right online and pay my mortgage and check the status of things, so it's all very easy. They were always very responsive to any of my questions and they were real good about following up and I think that's why everything went so quickly, because of the customer service. It was quick and easy. The agent was tremendous, really helpful and a lot quicker than I had imagined.

2 years ago

Reply from AmeriSave Mortgage

We’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 28th, 2022

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Verified Customer

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Anonymous Bradenton, FL

Their rates were a little bit higher and the out of pocket closing costs were a little bit higher than other companies. There were some glitches with the notary coming to sign the paperwork but other than that everything was done very well. I went around and checked several sites to see what available rates were and I was looking for a company that could expedite the process which AmeriSave did an excellent job with. I've got two mortgages now and both individuals that handled my account were outstanding.

2 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. We look forward to speaking with you.

May. 25th, 2022

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Verified Customer

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Daniel Sheridan, WY

Customer support is very important to them, you can call and get your questions answered. They work with you and make sure you are happy. If you aren't, they figure out a better way. They did a very good job on my VA loan, they stay on top of things. The people are very trustworthy. AmeriSave is really a good company. They're very reliable. The people I worked with were very professional. I'm very glad I used them, they are the best refinance company I've ever worked with.

2 years ago

Reply from AmeriSave Mortgage

Daniel, Thank you for sharing your feedback. We currently do not have enough information to reach out to you directly at this time and would appreciate the opportunity to speak to you further about your experience. Please contact our Customer Care Team by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. We hope to hear from you soon.

May. 25th, 2022

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Verified Customer

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Wendy Saint Johns, FL

Everybody that I engaged with during the process was excellent and the whole process was very smooth. I think the value was good for what I needed. The person that I engaged with was upfront and honest with no surprises. I already have referred them to several of my friends. I was kept informed about all the necessary steps and they provided helpful and accurate updates and information throughout the process. They provided me with the services that I needed and they didn't try to oversell me. They were efficient and professional.

2 years ago

Reply from AmeriSave Mortgage

Wendy, we sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. We look forward to speaking with you.

May. 23rd, 2022

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Verified Customer

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Anonymous Great Barrington, MA

The bottom-line is the broker was terrific. She stayed with me and more or less held my hand through the whole thing. Guided me with patience and kindness and made suggestions. She helped me get to the end of it, and it was a bit of a long process. I will recommend you guys to anybody that asks about refinancing. There were just some long stretches were it was difficult to make everything happen. I don't know what made it that way, but otherwise it was great.

2 years ago

Reply from AmeriSave Mortgage

Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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Tammie Nashville, TN

The whole thing went very quickly, it went smoothly, they got back with me throughout the process, if they were waiting on something they let me know right away. It wasn't even like a week and everything was processed and the lady came to my house for me to sign the documents, so I didn't have to leave home. I was very pleased with it as fast as it was

2 years ago

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Verified Customer

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Kelsey Martinsville, IN

The whole process was quick and easy. They did everything they said they would do. I am glad I chose them because the people I talked to were over the top helped. Everything was explained carefully. I felt comfortable. It was above and beyond. We were able to get the loan done in less than two weeks time from when we called. It was important to me that they were educated about the process and answered my questions and concerns.

2 years ago

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Verified Customer

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Bonnie Browns Valley, CA

It was professional and easy. I had a good experience, my representative was knowledgeable of that job. I really enjoyed working with Kevin to process my loan in a timely manner, so he was polite and friendly and news job that made it easier. I probably could have got a little cheaper if I had not combine the refinance but I'm overall happy with the company.

2 years ago

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Verified Customer

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John Hartselle, AL

Customer support was very attentive. They stayed with me everyday. I think they did a good job and I appreciate that. Everyone has similar rates but it is there cooperation and work that was best for me. I am glad I did it. I think it is one of the better options. There was a bit of a struggle but we got it done together. The web interface is easy to operate.

3 years ago

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Verified Customer

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Bryan Salt Lake City, UT

I used them before and I'm glad I did. They have great service and timely closing. We're having trouble because they're not paying the escrow payment for our insurance on our home in on time and we're getting notices of cancellation. We're trying to work that out because we get voicemail over and over again and we don't seem to be able to get through to a live person to see why this hasn't been paid.

3 years ago

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Verified Customer

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Gilbert Flagstaff, AZ

Customer service is knowledgeable about everything, was very helpful, and then I got a follow up call every Monday and just give me an update on what's going on, what else needs to be taken care of and stuff like that, so they're very pleasant to deal with. Everything was very smooth would definitely recommend them. It was just a really good process. Everything's all right and I'm good with everything.

3 years ago