Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Wendy Morrisville, PA

It is a very easy, simple process. But sometimes it was difficult to pay since you can't pay AmeriSave straight, you have to pay through another company. I wish that you could pay right through that AmeriSave so that they handle their own mortgage payments.

2 years ago

Reply from AmeriSave Mortgage

Wendy - We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. We look forward to speaking with you.

May. 25th, 2022

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Verified Customer

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Hanan Lincoln, RI

They were very helpful. They were efficient and I got a positive result. I am glad I chose them and I had a positive experience with them. I will be recommending AmeriSave to my friend.

2 years ago

Reply from AmeriSave Mortgage

Hanan, We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. We look forward to speaking with you.

May. 25th, 2022

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Verified Customer

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Isaiah Arlington, TX

When I called, they gave me the answers. I felt it was a good value for my money and they were upfront and straight with me. From my experience I would recommend them. They were pretty easy to deal with and they kind of kept me in the loop with what was going on. I get the best interest rate with them.

2 years ago

Reply from AmeriSave Mortgage

Isaiah, We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. We look forward to speaking with you.

May. 25th, 2022

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Verified Customer

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Joseph Adrian, GA

Went above and beyond to help us get the best possible deal and interest rate and the process was very smooth. Everybody was more than helpful in explaining and making the process very easy.

2 years ago

Reply from AmeriSave Mortgage

Joseph, Thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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George Albuquerque, NM

Keep up the good work and continue to help people. The interest rates were better than I was expecting. The person was very conscious to obtain information in a timely manner. The loan went through quickly.

2 years ago

Reply from AmeriSave Mortgage

George, Thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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Denise Victorville, CA

If anyone wants to change a mortgage or refinance, this is the way to go. They were always able to answer my questions. They were always available to me. I am glad I picked them. It was quick and done good.

2 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words Denise. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Apr. 25th, 2022

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Verified Customer

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Vanessa Mansfield, OH

I chose them because they were able to get me a good rate. There were times when I would provide information and it asked for it again and again. I got a lot of texts from robots. It made communication difficult. Customer support was good. They were responsive.

2 years ago

Reply from AmeriSave Mortgage

Vanessa, Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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Ronald Zionsville, PA

I was pleased with their service. The documents they required were pretty straightforward. All the communication was over their website. It was simple to submit documents. They were really responsive.

2 years ago

Reply from AmeriSave Mortgage

Ronald, Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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Paula Charlotte, NC

The rate is competitive. It met all me needs. Customer service was really good. They were attentive. The rep worked with me and answered all my questions quickly. I thought the whole process was rather smooth.

2 years ago

Reply from AmeriSave Mortgage

Paula, Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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Gerald Klamath Falls, OR

They treated me well. It went very smoothly. I had my check after two weeks. They were continuously emailing me letting me know how everything was going. I would highly recommend Amerisave.

2 years ago

Reply from AmeriSave Mortgage

Gerald, Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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Rikki Anderson Westerville, OH

Very responsive to my questions and calls during the process. The main issue was that the originator had to go through a lot to get the loan processed correctly and it took many phonecalls to her. She did everything she could but others at the company dropped the ball. Loan Processor even told my personal financial information to my realtor - why? Not ok.

2 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. Unfortunately, we do not have enough information to reach out to you directly. Will you please contact our Customer Care Team at your earliest convenience so that we can assist you in getting your concerns addressed immediately. Please contact our Customer Care Team by calling 1-888-700-4026 and/or by sending an e-mail to resolutionteam@amerisave.com. We look forward to speaking with you. Thank you.

Mar. 16th, 2022

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Verified Customer

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Gerald Denham Springs, LA

I chose them for convenience and great customer service and I'm definitely glad I did. Professional and accuracy of all the documents. Easy to get a hold of and good experience.

2 years ago

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Verified Customer

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Olena Bluffton, SC

The process was very quick, nice and professional. I never had any issue with them. They were very responsive, always professional and respectful and quickly responded to all my questions and email.

2 years ago

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Verified Customer

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Andrew Chilton, WI

It was very easy to do everything online via the portal and the representative that we worked with was awesome. They answered all of our questions timely and were very helpful.

2 years ago

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Verified Customer

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David Steubenville, OH

Everything was pretty straightforward the only part that was obnoxious had nothing to do with you guys, it was the appraisal company, but everything else with them was quick and painless.

2 years ago

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Verified Customer

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Donald Arlington, TX

They got it done in. They always followed up. My loan servicer reached out and did a fantastic job and checked in on me regularly for the different requirements for completing the loan application.

2 years ago

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Verified Customer

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David Merritt Island, FL

I had a lot involved in mine that I had to provide and I didn't know that at the beginning so it probably made my process a little bit more complicated. Any time I had questions they were there to answer them certainly. I'm pleased. It was a good overall experience

2 years ago

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Verified Customer

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Patricia Cranston, RI

They made the whole process fast and easy. I do wish they would have laid out the options a little bit better and uploading and downloading documents was a little challenging for me but that is because it am not very savvy.

2 years ago

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Verified Customer

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Hervin Lithia Springs, GA

This is my third mortgage with Amerisave. It is excellent. Communication is really good. They guide you through the loan. All my phone calls are answered. It is good for users.

2 years ago

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Verified Customer

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Maria Katy, TX

Took a little while but I am glad I did it. Overall it was good even though there was a little bit of delay with closing. The person who processed my loan was very diligent and always answered all my questions.

2 years ago

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Verified Customer

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Riley Bloomfield, CT

All my questions were answered quickly and efficiently. Everyone communicated effectively and I was kept in the process from start to finish. I am glad I did it. The previous folks trying to refinance did a terrible job.

2 years ago

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Verified Customer

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Purnendu Billerica, MA

It was really fast and easy. The process was clear and there were great options provided before signing up for the loan. The representative was always available and helped us accurately.

2 years ago

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Verified Customer

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Napualokelani Woodbridge, VA

It was a positive experience. They were very responsive to any inquiries I had. They would respond within a couple of hours if not sooner. It simplified the process. They were the fastest to respond to my online entry.

2 years ago

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Verified Customer

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Anonymous Oak Harbor, WA

There were a few things that came up that we had to turn in again but the loan officer was really good at following up and returning our calls. I am glad my husband chose them.

2 years ago

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Verified Customer

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Wendy Oxon Hill, MD

Continue to do a great job. It is expensive but they are very knowledgeable. There are all the different options to pay the loan. It is very user friendly. They have the best fixed interest rate.

2 years ago

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Verified Customer

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Lucinda Shawnee Mission, KS

They were fine. All was good. It took a little bit of time to get off the ground. I was confused about the documents they needed. It was a but frustrating but hey were patient.

2 years ago

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Verified Customer

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Anonymous Etna, WY

Customer service is very responsive and have all the answers you need. All the documents we could access online and everything went very smoothly. I am happy we chose them because it was relatively quick.

2 years ago

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Verified Customer

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Tom Marion Virginia Beach, VA

Very helpful in every step. Communicated effectively in which lever way was easiest for me which is by email due to my schedule. Hardly had to talk on the phone at all which made it a lot easier

2 years ago

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Verified Customer

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Valerie Sacramento, CA

They were very efficient and communication was amazing and any questions that I had were answers within minutes to hours. Everyone was very friendly and it made the refinancing process run smoothly!!

2 years ago

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Verified Customer

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Angel Mascotte, FL

There were some small details that didn't get settled in the beginning that caused delays but customer service was great. It was always on point and on time. My loan officer was awesome.

2 years ago

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Verified Customer

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Terry Petersburg, MI

I am happy with the customer service. They offered me the best rate. We had some issues with the credit bureaus having inaccurate information and the staff assisted getting it cleared up.

2 years ago

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Verified Customer

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James Jenks, OK

They were flexible on the timing. It was easy to work with their online website to submit documents. My mortgages would call me back even if it was late. I am glad I did it because it worked out well.

2 years ago

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Verified Customer

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Calvin Marble Falls, TX

We used Ameriave prior and we would definitely use them again. They were very prompt and kept us informed or everything that was going on during the loan process. They did a really good job.

2 years ago

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Verified Customer

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Ben Minerva, OH

My loan originator she was a very very lovely lady. She was she was great to work with, she's a good asset to the company. They yes answer quickly they were very prompt on getting back on any questions.

2 years ago

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Verified Customer

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Vincent Arnold, MO

Numbers are simple. The only problem I had with it was they held out my taxes and my old realty company paid the taxes in addition to so I'm having to wait for the old companies tax payment to be recalled.

2 years ago

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Verified Customer

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Kathleen Brotherton Kennewick, WA

Great sevice with our loan agent. The we're the best company able to match our refinance goals hands down. The only bad part was lack of communication from the appraisal guy.

2 years ago

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Verified Customer

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Diana Jackson Hopkins, SC

My experience with AmeriSave mortgage was great. Good consumer service and throughout the whole process whatever I needed or assistance they were always there to lend a helping hand.

3 years ago

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Verified Customer

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David Columbus, OH

I am glad I used them. They have the best rate. My contact person, Brian, was great to work with. He kept me informed every step of the way. If anything popped up, he was right on top of it immediately.

3 years ago

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Verified Customer

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Valerie Cincinnati, OH

They gave me options that another company didn't offer. It was very quick, no problems at all. It was a good experience. I haven't even had any issues to need to speak to customer service.

3 years ago

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Verified Customer

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Richard Red Oak, TX

It was very easy, all the instructions are online and convenient. I was able to get constant reminders that I need to do this and this, which is good. It's pretty easy to do and I had a good experiene

3 years ago

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Verified Customer

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Krystyna Wood Ridge, NJ

It was no hassle. The process was really quick. Everyone was friendly and very easy to work with. Everyone responds very quickly and they are very helpful. It was a wonderful experience. I am a returning customer.

3 years ago

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Verified Customer

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Jason Raleigh, NC

We're repeat customers. The process is very straightforward and logical. Anytime I had a questions, someone would answer my calls or return my calls within three business hours.

3 years ago

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Verified Customer

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Anonymous Los Angeles, CA

Everything was very easy. It is easy to do online. They sent a notary to our house to finish the paperwork. It was very convenient with the pandemic. Our agent was very communicative.

3 years ago

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Verified Customer

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gregory k haley Greenville, SC

Timmy A was my processor and loan originator. I could have done better with rates but Tim was the difference with his never a bad moment for questions day or night. He is the absolute best of class.

3 years ago

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Verified Customer

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Theresa Altadena, CA

Great experience keep up the good work. I am very happy with my results. My agent was very communicative. The portal is very user friendly. It was very easy to refinance. I dint have do much of the process.

3 years ago

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Verified Customer

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Ronald Hemet, CA

Amerisave is the fastest and most reasonable as far as cost. It is the easiest process for a loan. It was so quick and easy. They were one phone call away. The loan agent would call me back if she wasn't there.

3 years ago

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Verified Customer

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Lloyd Lutcher, LA

We're happy with the service we had. We did have send an extra pair of paperwork but I never had any problems getting in contact with anyone. Everyone was personable and efficient.

3 years ago

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Verified Customer

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Stanley Shelton, CT

Their only shortcoming was it took forever to get my bank statements reviewed for approval. Artificial intelligence really struggles. Everything else was great. The only person I dealt with was always responding quickly.

3 years ago

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Verified Customer

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James Louisville, KY

Anytime I sent an email or left a voicemail, someone got back to me within a reasonable amount of time. They were very helpful. Communication was good. Everything moved fairly quickly.

3 years ago

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Verified Customer

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Janel Hazelwood, MO

I'm extremely glad I did it. They helped me through it. She would call me back right away to answer my questions. It was so easy and organized. I would recommend them to anybody.

3 years ago