Name: AmeriSave Mortgage
Rating: 4.9

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Verified Customer

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Anonymous Emerald Isle, NC

They gave me a good rate. The sales person was the reason I went back. He was not pushy and he explained everything. The beginning was wonderful but the closing person was a little lacking, and did a lot of needing things in a half an hour. They should understand that communication is essential.

5 years ago

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Verified Customer

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Anonymous Oreland, PA

My sister and brother in law used amerisave and recommended them to me. I am glad I listened. It was very easy to use the website and that made the process easy. I got great customer service because everyone was responsive except there were a few issue towards the end but it was positive overall. I have referred this organization to people I know looking to refinance.

5 years ago

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Verified Customer

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Anonymous Gilroy, CA

The loan originator I had worked with before and I found him reliable and trustworthy so I initiated a loan through him again. The process is very quick and straightforward. The people are available and quick to have answers which prove to be accurate and helpful.

5 years ago

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Verified Customer

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Robin Leander, TX

My experience was outstanding. Everybody I spoke to at AmeriSave was professional, courteous, and got me the answers I needed. They guided me through the process in a very expeditious way. The representative I dealt with exceptional. He did an excellent job. It was easy to navigate. I am glad I chose them.

5 years ago

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Verified Customer

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Alona Holmdel, NJ

I am glad that I used Amerisave. The customer service was great. They’re responsive and knowledgeable. I had no problems with any of the people that I dealt with. The only thing I have had a problem with is that I think the money is being sent a day late so I get late fees.

5 years ago

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Verified Customer

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Jona Concord, NC

The process took a little bit of time, I think that might have been because od Covid-19 since everybody was working from home, but other than that it was a very smooth, pleasant process. My loan officer was very understanding and cooperative and always there when I called.

5 years ago

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Verified Customer

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Jody Delray Beach, FL

They were offering very low interest rates that is why I chose them. I like that I can check the progress of my loans online. It was really good to be able to do that. My loan processor was able to answer all my questions when I needed. I am glad I did it.

5 years ago

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Verified Customer

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Ricardo Boston, MA

The whole process was easy. You just download all the information they request online. They have great customer service. The representatives are very accessible and the loan processor, Sharmaine, was very pleasant to work with. She returned calls when you left a message.

5 years ago

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Verified Customer

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Anonymous Sandstone, MN

There were a couple of times when we sent information and they didn’t get it so we had to resend it. Anytime we had a question or problem, customer service got it taken care of so overall we are impressed with the company. They were fair with us and very helpful.

5 years ago

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Verified Customer

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Thomas Traverse City, MI

Everything went pretty smooth. They were quick to contact if I needed extra information and to respond to any questions we had. The agent I spoke with when I was shopping was super knowledgeable and really helpful and we got good rates.

5 years ago

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Verified Customer

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Danesa Sellersburg, IN

I would definitely use them again because the process was fast and the agent was able to answer all my questions quickly. I’ve had friends that have use other companies and they usually take much longer than mine did. It has been great.

5 years ago

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Verified Customer

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Charles

Will update review upon loan reconciliation request

2 days ago

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Verified Customer

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Steven

This company goes the extra mile . Great company to deal with .Always there to answer my questions. I would VERY much recommend them to anyone.

8 months ago

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Dildreth

from start to finish I must say the two ladies that assisted me during the process were simply the best you could ever want. Being older these matters are not simple for me. Heather and LaTonya worked so patiently with me. They spent hours making sure I understood everything. My thanks to both of them

8 months ago

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Betty

I found the process to be informative, and the customer support was excellent. I received regular updates on the necessary items leading to the closing. While the overall process took longer than I anticipated, I was pleased with the experience and the assistance provided throughout.

1 year ago

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Verified Customer

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Vernon

I found AmeriSave Mortgage's customer support to be quite informative, which I appreciated. Overall, I had a positive experience and don't have any additional feedback to share at this time. Thank you for the assistance!

1 year ago

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Verified Customer

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Anonymously

I had a great experience with my mortgage process. The team went above and beyond to ensure everything was handled promptly. Both my loan underwriter and the originator were very helpful, making the entire process smooth and efficient. Highly satisfied with the service!

1 year ago

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Verified Customer

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Era

I had a mixed experience with the service. While I found some aspects satisfactory, others left much to be desired. Additionally, there were specific inquiries that went unanswered, which was disappointing. Overall, I hope they can improve their responsiveness and address concerns more effectively.

1 year ago

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Verified Customer

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Roger

I had a mostly positive experience, as all my questions were answered and issues resolved efficiently. However, I faced a minor problem with preprinted checks from AmeriSave, as one vendor refused to accept them due to specific date requirements. Overall, I'm satisfied but suggest clarifying details beforehand.

1 year ago

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Verified Customer

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Russell

I had a great experience with the service; they were really fast and attentive. I have no complaints about them at all. Overall, I found them to be excellent in their service, and I would definitely recommend them to others!

1 year ago

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Verified Customer

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James

I had a great experience with this company. They answered all my questions quickly and professionally, making the process easy and efficient. I would definitely recommend them for their excellent service!

1 year ago

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Sherrill

I had a great experience with Amerisave as they maintained constant communication throughout the refinancing process. I highly recommend them, but they could improve by providing clearer details about the closing process and issuing checks. A follow-up document would also be helpful.

1 year ago

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Verified Customer

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Emanuel

I was impressed with the proactive approach taken to ensure a smooth refinancing process. Everything was well-communicated and easy to access, which made the transition seamless. However, customer support could use improvement, as responses took longer than expected. Overall, keep up the good work!

1 year ago

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Verified Customer

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Ellen

The team is composed of great people who are responsive and follow through on their commitments. However, I would appreciate more transparency about the collective process from the start, as the HELOC application felt more intensive than a regular mortgage. Overall, they provide good service, but clearer communication would enhance the experience.

1 year ago

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Verified Customer

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Pedro

The communication was good, as they were very receptive to my concerns and responded quickly to any issues I encountered. Overall, I had a positive experience and appreciated their attentiveness.

1 year ago

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Christopher

I found the service to be very helpful and friendly, but communication could be improved, especially before closing. Overall, my experience was satisfactory, though there were moments where I felt more information could have been shared.

1 year ago

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Verified Customer

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Michael

I had a great experience with JR. He was respectful and kept his promises, calling back exactly when he said he would. It's refreshing to deal with someone who values communication and integrity. Highly recommend!

1 year ago

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Verified Customer

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Sonja

I had a very supportive experience with the service. Whenever I had questions, they responded promptly, which made the process smooth. Overall, it was a great experience, and I would consider using them again in the future.

1 year ago

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Verified Customer

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Scott

Ryan exceeded my expectations and made everything incredibly easy for me. I had no issues with the service and felt completely satisfied. Overall, a great experience that I would recommend to others!

1 year ago

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Verified Customer

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Eugenia

I had a fantastic experience with this company for my second mortgage. The customer support was excellent, with consistent communication and a truly supportive loan officer. I highly recommend them to anyone looking for reliable service!

1 year ago

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Verified Customer

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Libby

I had a fantastic experience! The support team was incredibly helpful and available whenever I needed assistance. They answered all my questions promptly and effectively. I can't think of any negatives. Highly recommend their service!

1 year ago

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Patricia

The service was decent, but there’s definitely room for improvement. While the pace was acceptable, I believe there are more efficient ways to handle things. Overall, it was satisfactory, but I hope for a quicker response in the future.

1 year ago

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Verified Customer

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Catherine

I would rate my experience a 5 because anytime I needed assistance, someone was readily available to help. Nikki made sure to keep me informed and updated throughout the process, which I greatly appreciated.

1 year ago

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Verified Customer

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Michael

The process was smooth and efficient. Everything went smoothly, from gathering necessary documents to the turnover. I was pleased with how smoothly everything went. Overall, a happy customer here!

1 year ago

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Verified Customer

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Michael

I have had a positive experience working with them, giving them a solid 5-star rating. The team has been excellent to collaborate with, providing great service and support throughout.

1 year ago

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Joyce

The service was quite inconsistent. Sheena provided excellent service initially, but the next person was subpar. Thankfully, Sheena stepped in again and did a great job. Overall, the experience was a mix of good and not-so-good service.

1 year ago

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Verified Customer

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Safak

I recently purchased the product and I must say, I am extremely satisfied with my purchase. The quality is top-notch and it exceeded my expectations. I highly recommend this product to anyone in need of a reliable solution.

1 year ago

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Verified Customer

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Daryl

They were extremely helpful and took the time to answer all of my questions. Their customer service was top-notch and I felt valued as a customer. I highly recommend their services to anyone in need of assistance.

1 year ago

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Verified Customer

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Nicholas

My experience with the loan process was overall positive. Dealing with Eric made it easy, especially as a first-time buyer. The loan processor was decent, but Eric's assistance stood out. The process was smooth, and I appreciated the support.

1 year ago

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Verified Customer

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Joseph

I could always get an answer to my question when I had one, and they were always there to support me. David is the guy that I did most of my stuff with, and he is a very reliable and trustworthy person.

2 years ago

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Verified Customer

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Jennifer Basalone San Ramon, CA

Best mortgage service I ever used. Got me my dream home and worked with me to get the payment I needed and the right terms. Dalton J was the best rep I ever had for a mortgage. Honest, upfront, and kept my interests first.

2 years ago

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Verified Customer

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Jeffery

I appreciate them taking care of us and and getting us our loan fairly quickly. The process was fairly easy. Whenever we needed to find an answer to a question, they were there for us.

2 years ago

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RnL Levine

Loan originator and processor were extremely knowledgeable and helpful. Online portal was easy to navigate. My only complaint is that when my original contact left the company, I was not informed nor given information on how to proceed. I had to make several calls to customer service to figure it out.

2 years ago

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Verified Customer

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Devinshaw

They were very on top of getting me approved, finding out how much I could be approved for, and just staying on top of basically everything to help me get get it approved so I could be able to get a home.

2 years ago

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Verified Customer

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Stevenfunk

They gave me the best rate and loan terms. They were always courteous, they were well knowledgeable of the process, they kept me informed of the process and they helped me with any task that I needed along the process.

2 years ago

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Chandraspicer

I was researching online and saw well they had a pretty good Better Business Bureau rating and that's why I chose them and turned out that it worked out good for me. They were responsive, so I was pleased. I just work with the loan process and loan officer. So that went well.

2 years ago

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Stephaniejackson

Both the initial agent that processed, and the other specialist, the mortgage specialist, were very responsive, very professional and made me feel very comfortable with the process. I wish I had gotten some more discounts and some more money back.

2 years ago

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Verified Customer

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Micheletomczak

Anytime I called my loan officer, they would get back to me right away if they couldn't talk to me right there. And they answered all my questions timely. They did a great job, I'm pleased.

2 years ago

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Verified Customer

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Noah

Getting a loan was really easy. The breakdown, pricing, and communication was extremely easy and apparent. The customer support is extremely communicative and easy to get a hold of in an emergency.

2 years ago

Reply from AmeriSave Mortgage

Noah, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Isaac

Everything was almost perfect. There was just a little bit of a hiccup at the end with some miscommunication between the loan processor and the loan officer, but other than that, it went very smoothly. Anytime you want customer support, they've gotten back pretty much immediately.

2 years ago

Reply from AmeriSave Mortgage

Isaac, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023