Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Ana B Lopez Chicago, IL

AmeriSave gave me the best rates compared with other lenders, better rates and great services. Kudos to Carrie Monk and Yossi Sarshar!!! I'm very grateful for their outstanding assistance!! Thank you AmeriSave!

3 years ago

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Edesio Lanza Las Vegas, NV

I recommend Amerisave Mortgage for being excellent service for my house refinanced. From star to finish everything was smooth. I rate 5 star Amerisave Mortgage for excellent service. Thank you very much.

3 years ago

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Virendra

I chose to go with this company because they had the lowest rates and would match if someone else had a better rate. There were a lot of delays throughout the process. It took a long time for the process to get finished and they kept requiring more documentation and times I had to resubmit things unnecessarily. They have bad customer service. Many times, people did not return calls properly and I had to inquire about that a lot.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 24th, 2020

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Verified Customer

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Chris

The process was pretty easy overall, but there were a couple of things that were a little troublesome. We had a slight issue, but the management was sure to make us satisfied and happy.

3 years ago

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Bryan

There were times I wasn't sure the status was of my application, and there was a lot of back and forth. Everyone was friendly, but I've gotten a lot of stuff in the mail lately because they have been sharing my address with other companies.

3 years ago

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Verified Customer

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Stephen

I am very impressed with this company. The process was extremely easy and happened quickly. It was a pleasant experience and all happened online. They were prompt by taking care of all my questions.

3 years ago

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Verified Customer

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Samuel

They have very competitive rates. Everything went smoothly. We closed within a good time frame and the loan processor was very engaged and great with follow up. They kept me informed throughout the whole process.

3 years ago

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Anonymous

They had a competitive rate when I decided to go with them. They communicated well throughout the whole process. The process was smooth and efficient. Everyone I worked with was very attentive and they responded quickly.

3 years ago

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Verified Customer

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Randall

I am glad I chose amerisave mortgage. Their interest rate was very low. Pretty much every time I make contact with anybody, they would get back to me quickly and answer my questions or tell me the additional info they needed.

3 years ago

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Anonymous

The loan officer was very patient. It took a little while but the whole time it was a good experience. Customer service was excellent. I found them really helpful and comforting because they updated you constantly.

3 years ago

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Lloyd

I had some challenges with the website and trying to disclose documents and I only had one point of contact for if I had questions. I have still recommended them to several people and I am glad I did it because the rate was really attractive.

3 years ago

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Debbie

The representative I had was vey accessible though other people that were involved were less accessible. It took a little longer than I would have thought it would’ve taken. I am glad I did it.

3 years ago

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Anonymous

Amerisave gave me the best quote, I got some from a couple of other companies. They are very helpful and available when I need their help. They are pretty quick getting everything done. I am pretty happy.

4 years ago

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Verified Customer

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Shannon

We appreciate the person we worked with. He did a great job. The whole process was very easy and fast. I am definitely glad I did it so we could use our money more efficiently.

4 years ago

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Verified Customer

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Kevin

Everything was great. They were thorough and communicated well. They kept us familiar with everything that was going on. I do think they should get a new appraisal company for Nebraska.

4 years ago

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Ross

The company seems to have my best interest and they seem to be helpful. It is a great place to look for a refinance or a new loan. It was easy and everybody was helpful and friendly.

4 years ago

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Verified Customer

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Shakuntala

I think you guys are doing a great job. When I call, somebody answers the phone right away unlike other people. It is very easy process online and the guy walked me through it step by step.

4 years ago

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Jim Hudson, NH

My initial experience was very satisfactory although there were some bumps in the road the initiator of the process was always within a text or email to correct the process not sure how it would have gone if not for him but overall a satisfactory experience

4 years ago

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Verified Customer

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Yolande Hollywood, FL

Saved me money. Process was quick and didn't cost me much to do. I was able to save on my mortgage and received Money back as well as escrow process was taken care of and easy

4 years ago

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Verified Customer

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Peggy Prattville, AL

Process time was quick, around a month. Mr Originator and rep always quickly answered my questions. Originator explained whole process to me in a way I could understand everything

4 years ago

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Verified Customer

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Abhishek Winter Garden, FL

I am glad I chose AmeriSave. The rates are competitive. The process was very simple. Everything was well document. Everything is online. I really love the online portal. The loan associate was very good.

4 years ago

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Verified Customer

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Thomas Raleigh, NC

AmeriSave has reasonable rates. Everything has gone smoothly. He is always responsive to questions. I was little disappointed that I never got the papers that I requested but it didn’t make a difference at that point.

4 years ago

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Mary Stockton, CA

They have addressed all the issues I have had whenever I had questions. It took much longer than I had expected because of the pandemic and everything is slowing down but they were easy to work with and got me information when I needed it.

4 years ago

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Verified Customer

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Brandon Gwynn Oak, MD

I was referred to Amerisave by a friend and I am definitely glad I chose them. They are very responsive. Pretty much everything is online which is convenient and it works around your time.

4 years ago

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Verified Customer

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Daniel Glendora, CA

Best price and good process. It is very quick and easy. You just follow along with the computer. There are personal touches like test messages and they follow up. Also I saved a lot of money.

4 years ago

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Verified Customer

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Todd Fort Lauderdale, FL

Their website was nice and easy to use. I always knew where I was in the process. They always answer the phone or call be before I even had to call them. It is a great experience.

4 years ago

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Verified Customer

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Gary Allen, TX

Obtaining the loan was pretty easy with the online website that is well thought out. They usually get back to me the same day when I had question. The discount rate is good as is the origination fee. It was a good experience.

4 years ago

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Verified Customer

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Cece Columbia, MD

I went with them because they have good interest rate and also we had a mortgage with them before. The initial process was very easy. The person who took my application was wonderful to work with. The person who it was handed off to was not as positive.

4 years ago

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Verified Customer

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Anonymous Virginia Beach, VA

My broker was great but I had to wait too long after I dealt with them and the next person did not communicate well and the loan went horrible, they need to get better customer service.

4 years ago

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Verified Customer

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Robert Moscow, PA

They did me a great service and I am grateful for it. The two individuals I deal with were always there for me, answering questions and providing support. They are a very reputable company. They closed it quickly.

4 years ago

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Verified Customer

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Guthrie Prosper, TX

They have very good customer service. I was able to communicate with them over text, which was convenient. Obtaining the loan was an easy process. They did a good job. I am happy with them.

4 years ago

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Eddie Bragg Morristown, TN

When we thought of the possibility of refinancing our home, a lot of questions came to mind. Do we stay with our current lender or explore what is available today. We tried with our current lender and did not get good vibes; like it was a bother to ask. After research, and many calls, I clicked on AmeriSave and things started to happened. Ken called and I gave him our information; he offered a great loan rate and the streamline process began to happen. A few days later Sabrina the processor called, and in a day Joey was calling to set a closing date. Professional, courteous and very well presented from the start to the final paper signing. This is the way it should be; WHAT A TEAM! Thank guys, Eddie and Rosemary

4 years ago

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John Wayne Stephens High Point, NC

I recently refinanced my home with Amerisave Mortgage, Brandon D represented me for the processing steps. This was a trouble-free refinance ending with a great interest rate.I thought I was going to have trouble proceeding with the loan because during the time the processing was being done I ended up with covid 19 but everything continued along smoothly.. I think I might have been the first virtual refinanced closing ever and John G took care of all the signing the processing and getting me the paperwork and having me sign it , he followed all the safety protocols for safety from the virus.I can't thank AmeriSave and everyone concerned all the way to the processor making sure everything was correct for closing. I love my new interest rate thank you John Wayne

4 years ago

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Verified Customer

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Christopher

They were super friendly and I had no problem dealing with them to get the closing and the house done. But sometimes they were hard to get in contact with.

9 months ago

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Verified Customer

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Vu

You guys are great. Even after the process was over, it was really easy to get in touch with you guys on any follow up questions.

9 months ago

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Verified Customer

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Mike

They were there for me throughout the whole process. Eric and John were both fantastic and communicated very well with me.

9 months ago

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Verified Customer

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Thomas

The agents that I worked with were terrific, and it was a good experience all around. They answered all my questions very promptly.

9 months ago

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Verified Customer

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Thomas

My loan was sold to smother party and it is a company I would not have chosen. They were my original mortgage company and we were not happy with them. Will need to refinance with another company

9 months ago

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Karen

They help you out in any way. They're great people to work with, they care about you individually, and they get you the best deal for your money.

11 months ago

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Verified Customer

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Anonymous

They were brilliant. They explained the loan really well. The customer service is awesome. Whenever I needed to communicate with them, they were right there, right then.

1 year ago

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Verified Customer

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Carol

Brandon A was great. He stuck with me and walked me through everything. They were right there with me, all the way. Every time I called them, they called me right back.

1 year ago

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Verified Customer

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Jeanne

There's one man that went far above and beyond to do everything he could to help. He was superb. So if it weren't for him, I probably would have gone somewhere else. The rest of the company, I don't have much good to say about them.

1 year ago

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Verified Customer

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Kirawen

Our loan originator was amazing, but the rest of the process and the rest of the people we worked with were awful. Specifically working with Clayton H was awful. He was rude, unprofessional, and not helpful, especially after talking with our friends who had gone through different companies and their loan processors were there to support them and not shame them and blame them for not having documents.

1 year ago

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Donny Wiley Edmond, OK

The people that worked with me at Amerisave were professional, courteous, and understood my needs. The mortgage process was very easy and I am completely satisfied.

1 year ago

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Kimberely

It took my loan almost five months to get go through. Communication was poor. I think they during the process the representatives can be in contact with the customer more and giving them more updates as to what's needed and what is supposed to be done during the process of the loan, which I didn't get much cooperation on that. I had to keep calling, calling, calling and like I said, my loan took almost five months to get approved and I think that was terrible.

1 year ago

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Verified Customer

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James

Everything was very easy to do because I was guided by the staff. They were always available for any questions I had and they explained everything to my understanding.

1 year ago

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Arthurmyers

They beat everybody else by nearly two percentage points. Every time I had a question, they had the answer or they found somebody who did. They did really good.

1 year ago

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Verified Customer

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Ramonrios

easy to get information and things that I need is provided, so very informational. it was easy process, wasn't too difficult to get everything accomplished with everyone.

1 year ago

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Calebjones

they called me when no one else would accept me and that's the reason why I was able to get a loan. They help me out in the most okish way, but sometimes like it was just once again radio silent but it's okay.

1 year ago

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Verified Customer

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Chad Shelbyville, IN

I was very happy with the service. The representative was real hands on, walked me through the process, answered any questions I had, and it was overall a good experience.

1 year ago

Reply from AmeriSave Mortgage

Chad, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 18th, 2023