Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Andrew Kent, WA

All the way around it was an enjoyable experience. The guy I worked with was really good and answered all my questions in a timely manner. The website it is easy to use, that was the reason I chose them.

3 years ago

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Verified Customer

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Lester Bonney Lake, WA

Most of my complaint with them is with their portal. They would ask for information but give me no details on what they were asking. Most of the process is straightforward and they are responsive to the technical issues and someone was always trying to get back to follow up.

3 years ago

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Verified Customer

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Anonymous Afton, MN

It’s a big company and I was never a hundred percent sure who I was giving my information to. It would be better to be assigned to a team than random support people. Our agent was awesome and everyone was nice. The rate is terrific but it did take about four months.

3 years ago

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Verified Customer

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Anonymous Daytona Beach, FL

I am glad I went with AmeriSave. I like the online portal. I find it easy to work with. It kept me up to date. Everyone was responsive. They could improve on the follow up for the appraisals.

3 years ago

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Verified Customer

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Ryan Interlande Turners Falls, MA

Excellent customer service. Absolutely wonderfully friendly and was always available for questions. I felt a personal touch was made on my behalf which ultimately ended up with me being a very happy customer. Thank you!

3 years ago

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Verified Customer

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Diana Evergreen, CO

The process obtaining the loan was smooth. It took a bit of time but it went smoothly. Everything was convenient. The people took the time to explain things to me and make sure I understood how everything worked.

3 years ago

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Verified Customer

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M. Cain Nampa, ID

From the 1st contact with Ross, Loan Originator to closing the process was easy and interest rate was the best. Ross always got back to me quickly and directed me in the right direction. Customer service rates a 10!.

3 years ago

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Verified Customer

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Janet Coventry, RI

I am glad I went with amerisave because they gave the best rates and they did a good job communicating with me. I was kept informed every step of the way. They let me know what they needed and how I could get it to them.

3 years ago

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Verified Customer

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Gina Silex, MO

I was very pleased with my results in working with this company. It was a simple and quick process. I could always reach a representative when I wanted to speak to someone. It was nice to complete everything online.

3 years ago

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Verified Customer

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Jacob Aliso Viejo, CA

I'm so glad I went with AmeriSave. The process was very smooth and everyone gets back to you when you need them to. They have quick response times and answer questions efficiently.

3 years ago

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Verified Customer

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Matthew North Prairie, WI

It was a great process to obtain the loan. They were very responsive but sometimes it got a little difficult because there are a couple different companies that are all working together. My processor did a fantastic job. They have the best rate out there.

3 years ago

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Verified Customer

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Heather Chandler, AZ

AmeriSave was my previous lender, and we used them again for our refinance. It took a little longer this time to go through the process but everyone was very helpful and prompt.

3 years ago

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Verified Customer

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Donna Mechanicsville, MD

Seem to have a lower interest rate. They kept on top of this and when the closing came around we had everything we needed. We appreciate the rep's help, she did a really good job and did great.

3 years ago

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Verified Customer

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Edesio Lanza Las Vegas, NV

I recommend Amerisave Mortgage for being excellent service for my house refinanced. From star to finish everything was smooth. I rate 5 star Amerisave Mortgage for excellent service. Thank you very much.

3 years ago

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Verified Customer

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Ana B Lopez Chicago, IL

AmeriSave gave me the best rates compared with other lenders, better rates and great services. Kudos to Carrie Monk and Yossi Sarshar!!! I'm very grateful for their outstanding assistance!! Thank you AmeriSave!

3 years ago

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Bryan

There were times I wasn't sure the status was of my application, and there was a lot of back and forth. Everyone was friendly, but I've gotten a lot of stuff in the mail lately because they have been sharing my address with other companies.

3 years ago

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Verified Customer

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Virendra

I chose to go with this company because they had the lowest rates and would match if someone else had a better rate. There were a lot of delays throughout the process. It took a long time for the process to get finished and they kept requiring more documentation and times I had to resubmit things unnecessarily. They have bad customer service. Many times, people did not return calls properly and I had to inquire about that a lot.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 24th, 2020

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Verified Customer

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Chris

The process was pretty easy overall, but there were a couple of things that were a little troublesome. We had a slight issue, but the management was sure to make us satisfied and happy.

3 years ago

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Verified Customer

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Samuel

They have very competitive rates. Everything went smoothly. We closed within a good time frame and the loan processor was very engaged and great with follow up. They kept me informed throughout the whole process.

3 years ago

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Verified Customer

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Stephen

I am very impressed with this company. The process was extremely easy and happened quickly. It was a pleasant experience and all happened online. They were prompt by taking care of all my questions.

3 years ago

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Verified Customer

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Anonymous

They had a competitive rate when I decided to go with them. They communicated well throughout the whole process. The process was smooth and efficient. Everyone I worked with was very attentive and they responded quickly.

3 years ago

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Verified Customer

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Randall

I am glad I chose amerisave mortgage. Their interest rate was very low. Pretty much every time I make contact with anybody, they would get back to me quickly and answer my questions or tell me the additional info they needed.

3 years ago

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Verified Customer

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Anonymous

The loan officer was very patient. It took a little while but the whole time it was a good experience. Customer service was excellent. I found them really helpful and comforting because they updated you constantly.

3 years ago

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Verified Customer

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Lloyd

I had some challenges with the website and trying to disclose documents and I only had one point of contact for if I had questions. I have still recommended them to several people and I am glad I did it because the rate was really attractive.

3 years ago

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Verified Customer

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Debbie

The representative I had was vey accessible though other people that were involved were less accessible. It took a little longer than I would have thought it would’ve taken. I am glad I did it.

3 years ago

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Verified Customer

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Anonymous

Amerisave gave me the best quote, I got some from a couple of other companies. They are very helpful and available when I need their help. They are pretty quick getting everything done. I am pretty happy.

4 years ago

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Verified Customer

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Shakuntala

I think you guys are doing a great job. When I call, somebody answers the phone right away unlike other people. It is very easy process online and the guy walked me through it step by step.

4 years ago

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Verified Customer

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Ross

The company seems to have my best interest and they seem to be helpful. It is a great place to look for a refinance or a new loan. It was easy and everybody was helpful and friendly.

4 years ago

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Verified Customer

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Kevin

Everything was great. They were thorough and communicated well. They kept us familiar with everything that was going on. I do think they should get a new appraisal company for Nebraska.

4 years ago

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Verified Customer

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Shannon

We appreciate the person we worked with. He did a great job. The whole process was very easy and fast. I am definitely glad I did it so we could use our money more efficiently.

4 years ago

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Verified Customer

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Jim Hudson, NH

My initial experience was very satisfactory although there were some bumps in the road the initiator of the process was always within a text or email to correct the process not sure how it would have gone if not for him but overall a satisfactory experience

4 years ago

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Verified Customer

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Yolande Hollywood, FL

Saved me money. Process was quick and didn't cost me much to do. I was able to save on my mortgage and received Money back as well as escrow process was taken care of and easy

4 years ago

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Verified Customer

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Peggy Prattville, AL

Process time was quick, around a month. Mr Originator and rep always quickly answered my questions. Originator explained whole process to me in a way I could understand everything

4 years ago

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Verified Customer

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Mary Stockton, CA

They have addressed all the issues I have had whenever I had questions. It took much longer than I had expected because of the pandemic and everything is slowing down but they were easy to work with and got me information when I needed it.

4 years ago

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Verified Customer

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Thomas Raleigh, NC

AmeriSave has reasonable rates. Everything has gone smoothly. He is always responsive to questions. I was little disappointed that I never got the papers that I requested but it didn’t make a difference at that point.

4 years ago

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Verified Customer

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Abhishek Winter Garden, FL

I am glad I chose AmeriSave. The rates are competitive. The process was very simple. Everything was well document. Everything is online. I really love the online portal. The loan associate was very good.

4 years ago

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Verified Customer

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Robert Moscow, PA

They did me a great service and I am grateful for it. The two individuals I deal with were always there for me, answering questions and providing support. They are a very reputable company. They closed it quickly.

4 years ago

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Verified Customer

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Gary Allen, TX

Obtaining the loan was pretty easy with the online website that is well thought out. They usually get back to me the same day when I had question. The discount rate is good as is the origination fee. It was a good experience.

4 years ago

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Verified Customer

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Anonymous Virginia Beach, VA

My broker was great but I had to wait too long after I dealt with them and the next person did not communicate well and the loan went horrible, they need to get better customer service.

4 years ago

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Verified Customer

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Brandon Gwynn Oak, MD

I was referred to Amerisave by a friend and I am definitely glad I chose them. They are very responsive. Pretty much everything is online which is convenient and it works around your time.

4 years ago

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Verified Customer

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Cece Columbia, MD

I went with them because they have good interest rate and also we had a mortgage with them before. The initial process was very easy. The person who took my application was wonderful to work with. The person who it was handed off to was not as positive.

4 years ago

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Verified Customer

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Todd Fort Lauderdale, FL

Their website was nice and easy to use. I always knew where I was in the process. They always answer the phone or call be before I even had to call them. It is a great experience.

4 years ago

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Verified Customer

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Daniel Glendora, CA

Best price and good process. It is very quick and easy. You just follow along with the computer. There are personal touches like test messages and they follow up. Also I saved a lot of money.

4 years ago

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Verified Customer

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Guthrie Prosper, TX

They have very good customer service. I was able to communicate with them over text, which was convenient. Obtaining the loan was an easy process. They did a good job. I am happy with them.

4 years ago

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Verified Customer

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Carolyn

I was happy to see the rating with BBB!.

2 months ago

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Verified Customer

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Ronald

Quick and easy process. Tamika is a pleasure to work with.

2 months ago

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Verified Customer

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Barbara Sturdivant

Love working with the agents and am very satisfied.

2 months ago

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Eddie Bragg Morristown, TN

When we thought of the possibility of refinancing our home, a lot of questions came to mind. Do we stay with our current lender or explore what is available today. We tried with our current lender and did not get good vibes; like it was a bother to ask. After research, and many calls, I clicked on AmeriSave and things started to happened. Ken called and I gave him our information; he offered a great loan rate and the streamline process began to happen. A few days later Sabrina the processor called, and in a day Joey was calling to set a closing date. Professional, courteous and very well presented from the start to the final paper signing. This is the way it should be; WHAT A TEAM! Thank guys, Eddie and Rosemary

4 years ago

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John Wayne Stephens High Point, NC

I recently refinanced my home with Amerisave Mortgage, Brandon D represented me for the processing steps. This was a trouble-free refinance ending with a great interest rate.I thought I was going to have trouble proceeding with the loan because during the time the processing was being done I ended up with covid 19 but everything continued along smoothly.. I think I might have been the first virtual refinanced closing ever and John G took care of all the signing the processing and getting me the paperwork and having me sign it , he followed all the safety protocols for safety from the virus.I can't thank AmeriSave and everyone concerned all the way to the processor making sure everything was correct for closing. I love my new interest rate thank you John Wayne

4 years ago

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Verified Customer

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Thomas

The agents that I worked with were terrific, and it was a good experience all around. They answered all my questions very promptly.

9 months ago