Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Noneya

Amerisave followed through on all of their promises. I got the best rates available and the lowest cost to close. Michael was very informative as you could tell that he has been doing this job for quite some time now. Very reliable, honest and trustworthy!

5 years ago Edited January 10, 2024

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Verified Customer

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G

AmeriSave seems to be the best and they worked out for me. Basically everything is done online so as long as you are comfortable with that, it is fine. They gave me three contact numbers so if I had any questions, I could contact anybody.

5 years ago

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Verified Customer

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Robin Leander, TX

My experience was outstanding. Everybody I spoke to at AmeriSave was professional, courteous, and got me the answers I needed. They guided me through the process in a very expeditious way. The representative I dealt with exceptional. He did an excellent job. It was easy to navigate. I am glad I chose them.

5 years ago

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Verified Customer

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Anonymous Gilroy, CA

The loan originator I had worked with before and I found him reliable and trustworthy so I initiated a loan through him again. The process is very quick and straightforward. The people are available and quick to have answers which prove to be accurate and helpful.

5 years ago

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Anonymous Oreland, PA

My sister and brother in law used amerisave and recommended them to me. I am glad I listened. It was very easy to use the website and that made the process easy. I got great customer service because everyone was responsive except there were a few issue towards the end but it was positive overall. I have referred this organization to people I know looking to refinance.

5 years ago

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Anonymous Emerald Isle, NC

They gave me a good rate. The sales person was the reason I went back. He was not pushy and he explained everything. The beginning was wonderful but the closing person was a little lacking, and did a lot of needing things in a half an hour. They should understand that communication is essential.

5 years ago

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Verified Customer

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Gregory Hayward, CA

Everything is top notch. There was limited documentation, all the document they asked for, I provided. There was no application. The whole process took just over two weeks. I had previously tried to refinance with another company and they dragged.

5 years ago

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Verified Customer

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Jona Concord, NC

The process took a little bit of time, I think that might have been because od Covid-19 since everybody was working from home, but other than that it was a very smooth, pleasant process. My loan officer was very understanding and cooperative and always there when I called.

5 years ago

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Verified Customer

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Anonymous Sandstone, MN

There were a couple of times when we sent information and they didn’t get it so we had to resend it. Anytime we had a question or problem, customer service got it taken care of so overall we are impressed with the company. They were fair with us and very helpful.

5 years ago

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Verified Customer

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Alona Holmdel, NJ

I am glad that I used Amerisave. The customer service was great. They’re responsive and knowledgeable. I had no problems with any of the people that I dealt with. The only thing I have had a problem with is that I think the money is being sent a day late so I get late fees.

5 years ago

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Ricardo Boston, MA

The whole process was easy. You just download all the information they request online. They have great customer service. The representatives are very accessible and the loan processor, Sharmaine, was very pleasant to work with. She returned calls when you left a message.

5 years ago

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Jody Delray Beach, FL

They were offering very low interest rates that is why I chose them. I like that I can check the progress of my loans online. It was really good to be able to do that. My loan processor was able to answer all my questions when I needed. I am glad I did it.

5 years ago

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Verified Customer

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Danesa Sellersburg, IN

I would definitely use them again because the process was fast and the agent was able to answer all my questions quickly. I’ve had friends that have use other companies and they usually take much longer than mine did. It has been great.

5 years ago

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Verified Customer

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Thomas Traverse City, MI

Everything went pretty smooth. They were quick to contact if I needed extra information and to respond to any questions we had. The agent I spoke with when I was shopping was super knowledgeable and really helpful and we got good rates.

5 years ago

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Thomas

I really enjoy the way Rebecca fought for me and what I wanted.

2 months ago

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John

I had a previous 2nd mortgage with Amerisave and was happy with their service

2 months ago

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William

They had the best rates and the most friendly people to help me. They were really helpful.

3 months ago

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Verified Customer

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Janet

They were extremely helpful thru the entire process. very kind, empathetic, and courteous.

3 months ago

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Robert

Everyone, both Mr. Matthew M. and Ms. Erikson worked Diligently to move to closing.

3 months ago

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Patricia

I had a terrible experience with customer support. They denied my claim for air conditioner issues, insisting on a home inspection report that I don't have. I paid for the warranty, and it's frustrating that they require documents I never needed before. I expected better service and support for my warranty.

10 months ago

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Garry

Be more informative about all the information of the loan!

1 month ago

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Verified Customer

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Tammie

I found the service to be very helpful and efficient. Although I haven't used it yet, I have high expectations. Overall, I believe it has been very good so far, and I hope it continues to maintain this quality.

1 year ago

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Verified Customer

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Bobbie

I had a fantastic experience! The team took care of all my needs and ensured everything was well-managed. Carrie Monk and Sal were exceptional, providing outstanding service. I couldn't have asked for anything better. Highly recommend!

1 year ago

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Verified Customer

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Leonard

I had a great experience! The service was consistent and prompt throughout the entire process, making everything run smoothly. I appreciate the attention to detail and responsiveness. Thank you for a perfect interaction!

1 year ago

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Anonymously

I had a good experience with customer service; they were efficient and followed through. However, the document processing took longer than expected, which was frustrating. Overall, I recommend the company for their capable staff but wish they improved their timeliness.

1 year ago

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Verified Customer

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Betty

I found the process to be informative, and the customer support was excellent. I received regular updates on the necessary items leading to the closing. While the overall process took longer than I anticipated, I was pleased with the experience and the assistance provided throughout.

1 year ago

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Verified Customer

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Vernon

I found AmeriSave Mortgage's customer support to be quite informative, which I appreciated. Overall, I had a positive experience and don't have any additional feedback to share at this time. Thank you for the assistance!

1 year ago

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Anonymously

I had a great experience with my mortgage process. The team went above and beyond to ensure everything was handled promptly. Both my loan underwriter and the originator were very helpful, making the entire process smooth and efficient. Highly satisfied with the service!

1 year ago

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Verified Customer

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Era

I had a mixed experience with the service. While I found some aspects satisfactory, others left much to be desired. Additionally, there were specific inquiries that went unanswered, which was disappointing. Overall, I hope they can improve their responsiveness and address concerns more effectively.

1 year ago

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Verified Customer

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Russell

I had a great experience with the service; they were really fast and attentive. I have no complaints about them at all. Overall, I found them to be excellent in their service, and I would definitely recommend them to others!

1 year ago

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Verified Customer

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Roger

I had a mostly positive experience, as all my questions were answered and issues resolved efficiently. However, I faced a minor problem with preprinted checks from AmeriSave, as one vendor refused to accept them due to specific date requirements. Overall, I'm satisfied but suggest clarifying details beforehand.

1 year ago

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Verified Customer

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James

I had a great experience with this company. They answered all my questions quickly and professionally, making the process easy and efficient. I would definitely recommend them for their excellent service!

1 year ago

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Sherrill

I had a great experience with Amerisave as they maintained constant communication throughout the refinancing process. I highly recommend them, but they could improve by providing clearer details about the closing process and issuing checks. A follow-up document would also be helpful.

1 year ago

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Emanuel

I was impressed with the proactive approach taken to ensure a smooth refinancing process. Everything was well-communicated and easy to access, which made the transition seamless. However, customer support could use improvement, as responses took longer than expected. Overall, keep up the good work!

1 year ago

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Verified Customer

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Ellen

The team is composed of great people who are responsive and follow through on their commitments. However, I would appreciate more transparency about the collective process from the start, as the HELOC application felt more intensive than a regular mortgage. Overall, they provide good service, but clearer communication would enhance the experience.

1 year ago

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Pedro

The communication was good, as they were very receptive to my concerns and responded quickly to any issues I encountered. Overall, I had a positive experience and appreciated their attentiveness.

1 year ago

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Michael

I had a great experience with JR. He was respectful and kept his promises, calling back exactly when he said he would. It's refreshing to deal with someone who values communication and integrity. Highly recommend!

1 year ago

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Sonja

I had a very supportive experience with the service. Whenever I had questions, they responded promptly, which made the process smooth. Overall, it was a great experience, and I would consider using them again in the future.

1 year ago

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Scott

Ryan exceeded my expectations and made everything incredibly easy for me. I had no issues with the service and felt completely satisfied. Overall, a great experience that I would recommend to others!

1 year ago

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Christopher

I found the service to be very helpful and friendly, but communication could be improved, especially before closing. Overall, my experience was satisfactory, though there were moments where I felt more information could have been shared.

1 year ago

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Eugenia

I had a fantastic experience with this company for my second mortgage. The customer support was excellent, with consistent communication and a truly supportive loan officer. I highly recommend them to anyone looking for reliable service!

1 year ago

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Libby

I had a fantastic experience! The support team was incredibly helpful and available whenever I needed assistance. They answered all my questions promptly and effectively. I can't think of any negatives. Highly recommend their service!

1 year ago

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Patricia

The service was decent, but there’s definitely room for improvement. While the pace was acceptable, I believe there are more efficient ways to handle things. Overall, it was satisfactory, but I hope for a quicker response in the future.

1 year ago

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Catherine

I would rate my experience a 5 because anytime I needed assistance, someone was readily available to help. Nikki made sure to keep me informed and updated throughout the process, which I greatly appreciated.

1 year ago

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Verified Customer

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Michael

The process was smooth and efficient. Everything went smoothly, from gathering necessary documents to the turnover. I was pleased with how smoothly everything went. Overall, a happy customer here!

1 year ago

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Joyce

The service was quite inconsistent. Sheena provided excellent service initially, but the next person was subpar. Thankfully, Sheena stepped in again and did a great job. Overall, the experience was a mix of good and not-so-good service.

1 year ago

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Verified Customer

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Michael

I have had a positive experience working with them, giving them a solid 5-star rating. The team has been excellent to collaborate with, providing great service and support throughout.

1 year ago

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Verified Customer

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Daryl

They were extremely helpful and took the time to answer all of my questions. Their customer service was top-notch and I felt valued as a customer. I highly recommend their services to anyone in need of assistance.

1 year ago

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Safak

I recently purchased the product and I must say, I am extremely satisfied with my purchase. The quality is top-notch and it exceeded my expectations. I highly recommend this product to anyone in need of a reliable solution.

1 year ago

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Nicholas

My experience with the loan process was overall positive. Dealing with Eric made it easy, especially as a first-time buyer. The loan processor was decent, but Eric's assistance stood out. The process was smooth, and I appreciated the support.

1 year ago