Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Dr. Mary Ward Grovetown, GA

Not sure of AmeriSave "as a whole" but Janie & Forest as mortgage counselors were *amazing*. They guided well and were very professional at *all times*!

2 years ago

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Verified Customer

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Kevin Overgaard, AZ

They were pretty easy to work with and quick. They could have done a little better letting me know the status but that is my only complaint. It was on time and efficient.

2 years ago

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Verified Customer

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Dennis Punta Gorda, FL

Susie was an excellent employee who did a fabulous job for us. They take the time to learn who you are and what you are trying to achieve. It is convenient too.

2 years ago

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Verified Customer

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Kyle Talking Rock, GA

Using amerisave is quick, easy and pain free. They returned all our emails and answered our phone calls. They do everything they say they are going to do.

2 years ago

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Verified Customer

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William Lutherville-Timonium, MD

Loan processor was very professional. She was very courteous and patient. It was well explained why some documents were needed. I was very pleased with the communication.

2 years ago

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Verified Customer

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Daniel Charlotte, NC

So far everything has been very easy. The team is responsive to any request. They are very fast. Everything is done online, so that is very simple and clear cut.

2 years ago

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Verified Customer

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Kaycie Simpsonville, SC

Brilliant officers who make the process easy. He was the most down to earth person I spoke with from several companies. They are touch with you for every question.

2 years ago

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Verified Customer

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Virgil Self Orlando, FL

We did our refinance all online except the final paperwork. We are older and not particularly tech savvy. We got through the process with help from the folks at AmeriSave.

2 years ago

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Verified Customer

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Grace E Botwright Saginaw, MI

It was driving me insane that they kept asking me for the same stuff over and over again. They couldn't get their act together on some stuff. They are pretty good at customer service. I am still glad I did it.

2 years ago

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Verified Customer

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Abdul Elgin, IL

Kathleen was very good. She was very professional. She understood my needs. There were a lot of documents. I think that part could be improves. It was a good experience.

2 years ago

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Verified Customer

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Troy Belews Creek, NC

They did a great job. It was easy. They were responsive to any request we had. They were quick to answer the phone the first time we called. They did a great job.

2 years ago

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Verified Customer

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Maria Galvez Hernandez Modesto, CA

Amerisave is a very fast and efficient with best rates I could find. It almost seemed too good to be true. I'm very happy I decided to go with Amerisave.

2 years ago

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Verified Customer

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Anthony Doehler Old Bridge, NJ

Bottom line AmeriSavegave has Great Communication , got me the rate i was looking for and fast to close on my loan. Jonathan B made it Happen ! Thank You !

2 years ago

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Verified Customer

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Mike Oosterhoudt White Springs, FL

All went well my loan officer Leon B was great had only one glitch that was with the closer I had to reach back to Leon to get the loan back on track to get the loan to the finish line!

2 years ago

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Verified Customer

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Ralph Glenshaw, PA

Everything was easy. Any questions I had were handled really quickly. They were helpful and very proactive. I have no complaints whatsoever. They were excellent.

2 years ago

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Verified Customer

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Awilda Orlando, FL

They are very good. They were very patient with me. Everything was good and smooth. There was a little bit of a bumpy moment but we were able to fix it.

2 years ago

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Verified Customer

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J Rio Rancho, NM

When I needed assistance or had questions, they came through and made it easy for me to understand. They are respectful, patient, and understanding of my needs.

2 years ago

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Verified Customer

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Charles Chelsea, AL

Suzanne, my loan consultant, was awesome. She helped me through the whole process. They were constantly there to answer my questions. The rates are very competitive.

2 years ago

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Verified Customer

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Amber Scottsdale, AZ

I chose AmeriSave because of their customer service and the quick response time from the loan officer. They were quick and always available. I am glad I did it.

2 years ago

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Verified Customer

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Kamille Oxon Hill, MD

I don’t have any regrets using amerisave. It was an easy process. It was very easy to get in contact with customer support representatives. They were helpful.

2 years ago

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Verified Customer

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Michael Welchman Cape Coral, FL

It was good until the interface and actual use of their website was revealed. It is not intuitive nor is the bi-monthly payment option. I dont even think its leagle for them to continue to charge me interest on money that I dont owe them if I pay that way. I would not use them again.

2 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback regarding your mortgage experience. It is very important to our company and we value the information that you have provided. If further assistance is needed, please do not hesitate to contact our Customer Care Team at our toll-free number: 888-700-4026 or by email at customersatisfaction@amerisave.com.

Nov. 8th, 2021

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Verified Customer

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Paul Austin, TX

I have made my first payment so don't have a benchmark to compare to. I never received my account information so that I could setup my online banking and only found out when I received letter explaining mortgage is now with your Corp

3 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Nov. 1st, 2021

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Verified Customer

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grayer margaret Macon, GA

my experience with them was very good. they were patient with me and was very helpful with walking me thru using the computer to making the loan and closing on the loan.

3 years ago

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Verified Customer

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Marcus Detry Miami, FL

Lauren F. was absolutey phenomenal in walking us through the entire process and supporting us through a delayed closing. She is a major asset to the company!!!

3 years ago

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Verified Customer

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Anonymous Auburn, AL

When I was searching online, they were the top company. I am glad I went with them. The process is easy. My questions were answered. It was straightforward.

3 years ago

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Verified Customer

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Geoffrey

When we went on vacation, the communication was lacking but the rest was quick and easy and the person in charge of our loan was very informative. It was a good experience.

3 years ago

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Verified Customer

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Robert Colleyville, TX

All questions were answer. People were available to answer questions. There were many lengthy questions, that is the only negative. Everything else was excellent.

3 years ago

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Verified Customer

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Brandon Lawrence, KS

We are glad we did our financing with Amerisave because it is easy and Juliane was great to work with. Everyone was kind and patient. It was made clear and simple for us.

3 years ago

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Verified Customer

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John

Most of the questions and forms were able to be done online until the final closing. It is very easy. Everyone seems to know what they are talking about.

3 years ago

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Verified Customer

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Baljit Reno, NV

I think I got a better rate with them than I would with anybody else out there. I like that the process is easy and simple. It works. I am glad I did it.

3 years ago

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Verified Customer

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Alayne Everett, WA

We worked with Rebecca M. I felt like she was a phone call away. She was very helpful and easy to work with. If I had issues, she helped me resolve them.

3 years ago

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Verified Customer

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Edward Dallas, GA

Excellent customer service. The people I talked to were very prompt, helpful, courteous, and processional. They did a great job. Everything was easy. It went very smoothly.

3 years ago

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Verified Customer

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Timothy Anniston, AL

I refinanced with them because I had previously had good service with them. It was easy and convenient. I hope they keep up the good customer service.

3 years ago

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Verified Customer

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Ron Hoyt Virginia Beach, VA

A simple, streamlined process. No surprises and always communicating and helpful. Have already recommended to two people, one who refinanced with them.

3 years ago

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Verified Customer

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Victor Shreveport, LA

Amerisave employees contacted me initially and made it a lot easier than other companies. They get back to me very quickly. Tyler Elms was great. They contacted me mulptile times throughout the day to get certain information instead of getting it all during one call.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 5th, 2021

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Verified Customer

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Isaiah Mohnton, PA

The customer service was responsive. The only negative thing is that its too premature, the loan was already sold to another company and they didn't keep the portfolio.

3 years ago

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Verified Customer

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Douglas Fort Mill, SC

I am satisfied. It took a little longer than expected. I had to jump through the same hoops over and over again. It was kind of frustrating but it all worked out. It was great.

3 years ago

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Verified Customer

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David Georgetown, TX

Kareem did a fantastic job. She insured that is was so easy. It was unbelievable. They have been able to answer every questions from the beginning. They are fantastic.

3 years ago

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Verified Customer

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Sheron Milton, FL

This company went above and beyond for me. If they had not done what they did, I would have lost my home and been pretty much homeless. I really appreciate them.

3 years ago

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Verified Customer

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Clinton Fort Mill, SC

I liked that everything was online and was submitted electronically. There were a couple of hiccups with appraisal process. I would still recommend them because they have the lowest rate.

3 years ago

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Verified Customer

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Suvobroto Ghatak Rockledge, FL

Very fast processing, good communication. The reason for a 4 star is because I felt I could have qualified for a lower rate, as I found out later from other mortgage companies, after my refinance

3 years ago

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Verified Customer

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Joseph Hartford, MI

To the other people that are thinking about refinancing, go ahead and work with AmeriSave. They are good at being there every time there is a questions. I am happy with them.

3 years ago

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Verified Customer

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Karen Driftwood, TX

There were some hiccups because they weren’t communicating well and asked me for the same thing over and over again. The loan closer was excellent. She got everything taken care of.

3 years ago

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Verified Customer

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Lev Sherman Oaks, CA

The loan originator was extremely helpful. Overall it was very good but it took too long to close but that wasn’t amerisave’s problem, Union Bank created some problems.

3 years ago

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Verified Customer

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Lucas Norman Park, GA

It’s a great company. I would recommend them to anyone wanting to refinance. Jonathan, our rep was very helpful and stayed in contact the whole refinance process.

3 years ago

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Verified Customer

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Carolyn Chula Vista, CA

Seems to be a very good company. The process is extremely easy. Everything went through without problems. It was done in ten days. The price is very competitive.

3 years ago

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Verified Customer

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David Rios Pueblo, CO

Very good with communication in the process and are very knowledgeable in there respective trades. To me communication is everything and these guys nailed it.

3 years ago

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Verified Customer

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John Stafford, VA

Quick and easy refinance of my home mortgage. Would recommend to anyone looking into this service. Also was available on Sunday to start the process which was nice.

3 years ago

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Verified Customer

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Eric Madison, AL

3 years ago

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Verified Customer

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Ian Northbridge, MA

The process took longer than I anticipated but the agent I worked with was very helpful. It is not easy to log on the website after the loan is closed to get information about the loan.

3 years ago