Name: AmeriSave Mortgage
Rating: 4.8

check_circle

Verified Customer

star star star star star_border

Kurtis Saint Augustine, FL

The only thing I think they could do better is when they are gathering information for the loan, it could be more organized and not ask the same stuff two times. That was the biggest problem, the organization. They gave the best rate and I am glad I chose them.

4 years ago

check_circle

Verified Customer

star star star star star_border

Yestella Kissimmee, FL

AmeriSave’s home page I found to be confusing and it was often difficult to find the documents that they wanted me to upload and where to put them and the person who I worked with in customer service would change. The interest rate is low so I am still glad I went with AmeriSave.

4 years ago

check_circle

Verified Customer

star star star star star

Katherine Fort Washington, MD

If I ever had a question, I could call them and they would answer right away. They were very responsive and streamlined everything. It made it very easy. I highly recommend them.

4 years ago

check_circle

Verified Customer

star star star star star

Sharon Versailles, MO

Staff is very responsive and listen to you. They got us what we needed. I thoroughly enjoyed the process. It really was hassle free and easy. Everything was streamlines and organized.

4 years ago

check_circle

Verified Customer

star star star star star

John Huntington Beach, CA

Nothing could be any better. They are fast and very helpful. There is no lying. They are very trustworthy. I look forward to doing business with them again. I couldn’t be happier. I would definitely recommend them.

4 years ago

check_circle

Verified Customer

star star star star star

C Grand Junction, CO

We have used it multiple times in the past and is has been good every time. Everything was done exactly how they had said they were going to do it. There were no problems. It was easy and super fast.

4 years ago

check_circle

Verified Customer

star star star star star

charles currie Jackson, TN

My experience with AmeriSave was excellent. The refinance process was simple and they didn't waste any time informing me to what I needed to do and I was able to close in a few days. I recommend them above all the rest

4 years ago

check_circle

Verified Customer

star star star star star

Virginia Wellington, NV

Every body was helpful getting me through the process. The loan was done in like three weeks. It was amazing. They walked me through everything so I understood everything. I would certainly recommend them.

4 years ago

check_circle

Verified Customer

star star star star star

Steven Grand Rapids, MI

If anybody needs a loan I would recommend them. They did a good job for me. I am seeing the money. I am happy. They helped me out a lot. It took a while but they got it done for me.

4 years ago

check_circle

Verified Customer

star star star star star

Craig Mesa, AZ

Customer service was always available to answer any questions I had. They were able to get the process done very quickly. It took about four or five weeks to get through the process.

4 years ago

check_circle

Verified Customer

star star star star star_border

Roqueza Hudson, MI

I am happy I was able to get the house I like. I got very good feedback from a lot of people from this company. The ones that worked on my case were really into it. She worked really hard on my case. I had to delay the closing date one or two weeks. It is not going to be an easy process but it is going to be what it can be.

4 years ago

check_circle

Verified Customer

star star star star star

Douglas Niles, OH

The process was very pleasant and everyone was very professional. Everything was easily understood. When they send you something, you are alerted immediately. We were pleased.

4 years ago

check_circle

Verified Customer

star star star star star_border

Robert Georgetown, TX

We chose them because they were the best to work with though there were a lor of issues between departments that made it drag out for more days than I think is normal but it still isn’t horrible. It is just the longest mortgage.

4 years ago

check_circle

Verified Customer

star star star star star

George South Yarmouth, MA

Everybody was very professional. They followed up though sometimes I couldn’t get through to the person I needed and everybody wasn’t on the same page. I am happy that I went with them.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Poway, CA

The support was a 5 they did their job and they notified me of everything which is wonderful. All they did their job and I was very satisfied and Adam was a wonderful person to to work with.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Nirmala Singh Bellingham, WA

The process started off great with the first representative. As soon as it was passed on to others, my experience was horrible. No returned calls or emails. Then to compound the horrible experience, there was a mix up with the mailing of the closing documents to the co-borrower which resulted in the closing date being pushed back. My frustration increased when my calls to fix the mix up weren't returned.

4 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

John Las Vegas, NV

Amerisave made it as easy as possible. Everything was explained in detail in a step by step basis. They were great if I had any questions. They whole process was very timely. Not cumbersome whatsoever.

4 years ago

check_circle

Verified Customer

star star star star star

Eddie Orlando, FL

Our customer support people worked really great and they were really responsive. They did an excellent job managing the process and making sure I had all the information I needed.

4 years ago

check_circle

Verified Customer

star star star star star

Joel Lancaster, CA

My initial conversation with a representative was straight forward and I was optimistic about things. All I needed was handled. Communication was the focal point. It is always easy and perfect. So far so good.

4 years ago

check_circle

Verified Customer

star star star star star_border

Barry Eugene, OR

Every time I needed a questions answered, they were quick to answer or return my call. I like that kind of customer service. They just update some of their processing because it had to be done by snail mail. There were some issues with the documents but those were resolved qucily. I trust the people I worked with.

4 years ago

check_circle

Verified Customer

star star star star star

Kimberly Trinidad, CO

The gentleman I worked with was always very cordial and helpful. He was very tuned into my frustrations with the repeated requests for information and did his best to resolve the issues.

4 years ago

check_circle

Verified Customer

star star star star star

A.H. Saint Augustine, FL

Fast and thorough service. I appreciated their convenient portal and being notified when something changed in my portal for me to view. This kept the process going for my loan smoothly.

4 years ago

check_circle

Verified Customer

star star star star star

Roberto Andover, MA

They offered me a very good deal. I appreciate the loan officer activities and what they did in order to have a straightforward process and agree with my needs and accommodations.

4 years ago

check_circle

Verified Customer

star star star star star

Elisa Sacramento, CA

The loan officer was super helpful. I'm an elderly person and have a little bit of difficulty with the technology of doing Docusigns and all of that and he was very patient and and helpful throughout the whole process.

4 years ago

check_circle

Verified Customer

star star star star star

Thomas Stafford, VA

AmeriSave is an excellent company to work with. I am very pleased with them.The representative made everything easy. Communication was great. It made the process smooth. I would gladly do business with them again.

4 years ago

check_circle

Verified Customer

star star star star star

Tanya Gilbert, AZ

I got a great rate. I liked the guy I worked with. He was very knowledgeable and helped me pick the product that was right for me. It took a little longer than expected but in the end it wall went through.

4 years ago

check_circle

Verified Customer

star star star star star

Phimchanok Brandon, FL

I'm glad I chose AmeriSave. The other lender I talked to said they take about three months or something like that but AmeriSave will take only one month or less so that's why I did actually decide to go with AmeriSave.

4 years ago

check_circle

Verified Customer

star star star star star

William Jensen Beach, FL

The whole process from start to finish was only about six and a half weeks. Everything moved along quickly. My contact exceeded my expectations. The website is very efficient.

4 years ago

check_circle

Verified Customer

star star star star star

Vickie Payton Thorsby, AL

I had been with my past mortgage company 30 years. They could not match the interest rate and the service I received was excellent. My loan officer Jacob B. was the best. The loan process was so simple.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Goodyear, AZ

Based on the experiences I have had with other mortgage companies I am glad I went with Amerisave. They are efficient and always reach out first. They kept us informed every step of the way.

4 years ago

check_circle

Verified Customer

star star star star star

Robert Alexandria, VA

4 years ago

check_circle

Verified Customer

star star star star star

Rico Hellertown, PA

I was able to find a really good rate online and you know then when I went through the process it was it was really easy so I just went with it and was always happy with the whole process from start to finish.

4 years ago

check_circle

Verified Customer

star star star star star

Lewis Antioch, CA

I chose Amerisave Mortgage because I had a difficult mortgage to do because I chose forbearance for one month and you guys said you would take it on and it did take longer to get it done but you eventually got it done.

4 years ago

check_circle

Verified Customer

star star star star star_border

William Hudson, WI

I know the gentleman that I initiated my loan with was very easy to get ahold of. He was very quick to respond. I had some problems with getting the loan amount straightened out and it actually got straightened out the day before the closing.

4 years ago

check_circle

Verified Customer

star star star star star

James Vallejo, CA

I chose them because they have a good reputation and I am glad I did it. Jacob made it real easy. He was the guy who helped me in the process. He got me all the information I needed.

4 years ago

check_circle

Verified Customer

star star star star star

Andrew Kent, WA

All the way around it was an enjoyable experience. The guy I worked with was really good and answered all my questions in a timely manner. The website it is easy to use, that was the reason I chose them.

4 years ago

check_circle

Verified Customer

star star star star star_border

Lester Bonney Lake, WA

Most of my complaint with them is with their portal. They would ask for information but give me no details on what they were asking. Most of the process is straightforward and they are responsive to the technical issues and someone was always trying to get back to follow up.

4 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Afton, MN

It’s a big company and I was never a hundred percent sure who I was giving my information to. It would be better to be assigned to a team than random support people. Our agent was awesome and everyone was nice. The rate is terrific but it did take about four months.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Daytona Beach, FL

I am glad I went with AmeriSave. I like the online portal. I find it easy to work with. It kept me up to date. Everyone was responsive. They could improve on the follow up for the appraisals.

4 years ago

check_circle

Verified Customer

star star star star star

Ryan Interlande Turners Falls, MA

Excellent customer service. Absolutely wonderfully friendly and was always available for questions. I felt a personal touch was made on my behalf which ultimately ended up with me being a very happy customer. Thank you!

4 years ago

check_circle

Verified Customer

star star star star star

Diana Evergreen, CO

The process obtaining the loan was smooth. It took a bit of time but it went smoothly. Everything was convenient. The people took the time to explain things to me and make sure I understood how everything worked.

4 years ago

check_circle

Verified Customer

star star star star star

M. Cain Nampa, ID

From the 1st contact with Ross, Loan Originator to closing the process was easy and interest rate was the best. Ross always got back to me quickly and directed me in the right direction. Customer service rates a 10!.

4 years ago

check_circle

Verified Customer

star star star star star

Janet Coventry, RI

I am glad I went with amerisave because they gave the best rates and they did a good job communicating with me. I was kept informed every step of the way. They let me know what they needed and how I could get it to them.

4 years ago

check_circle

Verified Customer

star star star star star

Jacob Aliso Viejo, CA

I'm so glad I went with AmeriSave. The process was very smooth and everyone gets back to you when you need them to. They have quick response times and answer questions efficiently.

4 years ago

check_circle

Verified Customer

star star star star star

Gina Silex, MO

I was very pleased with my results in working with this company. It was a simple and quick process. I could always reach a representative when I wanted to speak to someone. It was nice to complete everything online.

4 years ago

check_circle

Verified Customer

star star star star star_border

Matthew North Prairie, WI

It was a great process to obtain the loan. They were very responsive but sometimes it got a little difficult because there are a couple different companies that are all working together. My processor did a fantastic job. They have the best rate out there.

4 years ago

check_circle

Verified Customer

star star star star star

Heather Chandler, AZ

AmeriSave was my previous lender, and we used them again for our refinance. It took a little longer this time to go through the process but everyone was very helpful and prompt.

4 years ago

check_circle

Verified Customer

star star star star star

Donna Mechanicsville, MD

Seem to have a lower interest rate. They kept on top of this and when the closing came around we had everything we needed. We appreciate the rep's help, she did a really good job and did great.

4 years ago

check_circle

Verified Customer

star star star star star

Edesio Lanza Las Vegas, NV

I recommend Amerisave Mortgage for being excellent service for my house refinanced. From star to finish everything was smooth. I rate 5 star Amerisave Mortgage for excellent service. Thank you very much.

4 years ago

check_circle

Verified Customer

star star star star star

Ana B Lopez Chicago, IL

AmeriSave gave me the best rates compared with other lenders, better rates and great services. Kudos to Carrie Monk and Yossi Sarshar!!! I'm very grateful for their outstanding assistance!! Thank you AmeriSave!

4 years ago