Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Anonymous

They were very customer oriented, they tried to look after me. I'm glad I chose them, they were very efficient, very fast, very friendly, customer oriented and user friendly.

3 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. We look forward to speaking with you.

May. 25th, 2022

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Anonymous Roseville, CA

They took care of my questions same day. The system is easy to use and my loan agent was always available to answer questions. I am glad I chose them.

3 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. We look forward to speaking with you.

May. 25th, 2022

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Michael

The whole process was easy from the beginning to the end, it was simple. Their expertise and knowledge of the product and the care that they gave me was great.

3 years ago

Reply from AmeriSave Mortgage

Michael, Thank you for sharing your feedback. We currently do not have enough information to reach out to you directly at this time and would appreciate the opportunity to speak to you further about your experience. Please contact our Customer Care Team by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. We hope to hear from you soon.

May. 23rd, 2022

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Dorothy Columbus, OH

Very friendly service. They helped me 100% every step of the way. It was a tough process but we made it through. It was convenient. Thanks for not giving up on me.

3 years ago

Reply from AmeriSave Mortgage

Thank you for your review Dorothy. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 25th, 2022

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Michael Kansas City, MO

It is never easy but they make it as easy as possible. They were always there when I had a questions. It could always be cheaper but I am glad I did it.

3 years ago

Reply from AmeriSave Mortgage

Thank you so much for your wonderful review Michael! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 25th, 2022

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Guy berry Detroit, MI

Excellent customer service Understanding to your needs stay in communication with you throughout the process and will take you step-by-step to complete the process

3 years ago

Reply from AmeriSave Mortgage

Hello, Guy Berry and thank you for allowing us to serve you! We also thank you so much for this great feedback! We love to hear about the great experiences our customers have at AmeriSave. We look forward to helping you again in the future and appreciate your business and the review!

Mar. 17th, 2022

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Anita Chicago, IL

Amerisave is the best company I have ever dealt with. My refi process was easy and fast. The representative that helped me was knowledgable and reachable at anytime.

3 years ago Edited January 10, 2024

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Elizabeth Henderson, NV

I found that everybody was very communicative and the section for the web portal was very easy to navigate. They were very helpful whenever we needed them.

3 years ago

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Verified Customer

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Mary Radcliff, KY

They answered all my questions.They were a very organized business which is appreciated when one is trying to refinance or if they needed a loan it would be straight forward.

3 years ago

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Leah Augustine Las Vegas, NV

My loan was immediately sold. I hardly received the fort bill before I received notice that my loan was sold. This can trigger a cycle of multiple companies owning my loan who all present with differing requirements such as escrow account requirements

3 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. Unfortunately, we do not have enough information to reach out to you directly. Will you please contact our Customer Care Team at your earliest convenience so that we can assist you in getting your concerns addressed immediately. Please contact our Customer Care Team by calling 1-888-700-4026 and/or by sending an e-mail to resolutionteam@amerisave.com. We look forward to speaking with you. Thank you

Feb. 1st, 2022

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Anonymous Charlevoix, MI

It is a good deal interest wise. They were good to work with. Our agent was there to answer questions and explain. They knew what we were looking for.

3 years ago

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Dr. Mary Ward Grovetown, GA

Not sure of AmeriSave "as a whole" but Janie & Forest as mortgage counselors were *amazing*. They guided well and were very professional at *all times*!

3 years ago

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ETHEL NICHOLS Stephenson, VA

Being a first-time refi person online, I did not know what to expect. However, the process went very smooth. The staff at AmeriSave Mortgage was very professional and helpful. Process was seamless.

3 years ago

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Verified Customer

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Kevin Overgaard, AZ

They were pretty easy to work with and quick. They could have done a little better letting me know the status but that is my only complaint. It was on time and efficient.

3 years ago

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Verified Customer

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Kyle Talking Rock, GA

Using amerisave is quick, easy and pain free. They returned all our emails and answered our phone calls. They do everything they say they are going to do.

3 years ago

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Verified Customer

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William Lutherville-Timonium, MD

Loan processor was very professional. She was very courteous and patient. It was well explained why some documents were needed. I was very pleased with the communication.

3 years ago

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Verified Customer

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Dennis Punta Gorda, FL

Susie was an excellent employee who did a fabulous job for us. They take the time to learn who you are and what you are trying to achieve. It is convenient too.

3 years ago

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Daniel Charlotte, NC

So far everything has been very easy. The team is responsive to any request. They are very fast. Everything is done online, so that is very simple and clear cut.

3 years ago

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Kaycie Simpsonville, SC

Brilliant officers who make the process easy. He was the most down to earth person I spoke with from several companies. They are touch with you for every question.

3 years ago

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Verified Customer

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Virgil Self Orlando, FL

We did our refinance all online except the final paperwork. We are older and not particularly tech savvy. We got through the process with help from the folks at AmeriSave.

3 years ago

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Grace E Botwright Saginaw, MI

It was driving me insane that they kept asking me for the same stuff over and over again. They couldn't get their act together on some stuff. They are pretty good at customer service. I am still glad I did it.

3 years ago

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Abdul Elgin, IL

Kathleen was very good. She was very professional. She understood my needs. There were a lot of documents. I think that part could be improves. It was a good experience.

3 years ago

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Verified Customer

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Troy Belews Creek, NC

They did a great job. It was easy. They were responsive to any request we had. They were quick to answer the phone the first time we called. They did a great job.

3 years ago

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Verified Customer

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Maria Galvez Hernandez Modesto, CA

Amerisave is a very fast and efficient with best rates I could find. It almost seemed too good to be true. I'm very happy I decided to go with Amerisave.

3 years ago

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Anthony Doehler Old Bridge, NJ

Bottom line AmeriSavegave has Great Communication , got me the rate i was looking for and fast to close on my loan. Jonathan B made it Happen ! Thank You !

4 years ago

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Verified Customer

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Mike Oosterhoudt White Springs, FL

All went well my loan officer Leon B was great had only one glitch that was with the closer I had to reach back to Leon to get the loan back on track to get the loan to the finish line!

4 years ago

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Ralph Glenshaw, PA

Everything was easy. Any questions I had were handled really quickly. They were helpful and very proactive. I have no complaints whatsoever. They were excellent.

4 years ago

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J Rio Rancho, NM

When I needed assistance or had questions, they came through and made it easy for me to understand. They are respectful, patient, and understanding of my needs.

4 years ago

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Awilda Orlando, FL

They are very good. They were very patient with me. Everything was good and smooth. There was a little bit of a bumpy moment but we were able to fix it.

4 years ago

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Verified Customer

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Charles Chelsea, AL

Suzanne, my loan consultant, was awesome. She helped me through the whole process. They were constantly there to answer my questions. The rates are very competitive.

4 years ago

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Verified Customer

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Amber Scottsdale, AZ

I chose AmeriSave because of their customer service and the quick response time from the loan officer. They were quick and always available. I am glad I did it.

4 years ago

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Kamille Oxon Hill, MD

I don’t have any regrets using amerisave. It was an easy process. It was very easy to get in contact with customer support representatives. They were helpful.

4 years ago

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Michael Welchman Cape Coral, FL

It was good until the interface and actual use of their website was revealed. It is not intuitive nor is the bi-monthly payment option. I dont even think its leagle for them to continue to charge me interest on money that I dont owe them if I pay that way. I would not use them again.

4 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback regarding your mortgage experience. It is very important to our company and we value the information that you have provided. If further assistance is needed, please do not hesitate to contact our Customer Care Team at our toll-free number: 888-700-4026 or by email at customersatisfaction@amerisave.com.

Nov. 8th, 2021

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Paul Austin, TX

I have made my first payment so don't have a benchmark to compare to. I never received my account information so that I could setup my online banking and only found out when I received letter explaining mortgage is now with your Corp

4 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Nov. 1st, 2021

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grayer margaret Macon, GA

my experience with them was very good. they were patient with me and was very helpful with walking me thru using the computer to making the loan and closing on the loan.

4 years ago

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Marcus Detry Miami, FL

Lauren F. was absolutey phenomenal in walking us through the entire process and supporting us through a delayed closing. She is a major asset to the company!!!

4 years ago

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Verified Customer

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John

Most of the questions and forms were able to be done online until the final closing. It is very easy. Everyone seems to know what they are talking about.

4 years ago

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Verified Customer

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Anonymous Auburn, AL

When I was searching online, they were the top company. I am glad I went with them. The process is easy. My questions were answered. It was straightforward.

4 years ago

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Verified Customer

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Brandon Lawrence, KS

We are glad we did our financing with Amerisave because it is easy and Juliane was great to work with. Everyone was kind and patient. It was made clear and simple for us.

4 years ago

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Verified Customer

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Robert Colleyville, TX

All questions were answer. People were available to answer questions. There were many lengthy questions, that is the only negative. Everything else was excellent.

4 years ago

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Verified Customer

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Geoffrey

When we went on vacation, the communication was lacking but the rest was quick and easy and the person in charge of our loan was very informative. It was a good experience.

4 years ago

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Verified Customer

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Timothy Anniston, AL

I refinanced with them because I had previously had good service with them. It was easy and convenient. I hope they keep up the good customer service.

4 years ago

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Verified Customer

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Edward Dallas, GA

Excellent customer service. The people I talked to were very prompt, helpful, courteous, and processional. They did a great job. Everything was easy. It went very smoothly.

4 years ago

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Verified Customer

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Alayne Everett, WA

We worked with Rebecca M. I felt like she was a phone call away. She was very helpful and easy to work with. If I had issues, she helped me resolve them.

4 years ago

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Baljit Reno, NV

I think I got a better rate with them than I would with anybody else out there. I like that the process is easy and simple. It works. I am glad I did it.

4 years ago

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Verified Customer

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Ron Hoyt Virginia Beach, VA

A simple, streamlined process. No surprises and always communicating and helpful. Have already recommended to two people, one who refinanced with them.

4 years ago

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Victor Shreveport, LA

Amerisave employees contacted me initially and made it a lot easier than other companies. They get back to me very quickly. Tyler Elms was great. They contacted me mulptile times throughout the day to get certain information instead of getting it all during one call.

4 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 5th, 2021

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Isaiah Mohnton, PA

The customer service was responsive. The only negative thing is that its too premature, the loan was already sold to another company and they didn't keep the portfolio.

4 years ago

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David Georgetown, TX

Kareem did a fantastic job. She insured that is was so easy. It was unbelievable. They have been able to answer every questions from the beginning. They are fantastic.

4 years ago

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Douglas Fort Mill, SC

I am satisfied. It took a little longer than expected. I had to jump through the same hoops over and over again. It was kind of frustrating but it all worked out. It was great.

4 years ago