Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Patrick

The entire process was smooth and professional

2 months ago

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Verified Customer

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Britt

Address my concerns promptly. Courtesy remarkably

2 months ago

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Verified Customer

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Kimberly

Very nice and helpful all the way through the process.

2 months ago

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Sandra

Service was great, Sometimes slow, but avhieved.

2 months ago

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Verified Customer

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Terence

I was truly impressed with their professionalism.

2 months ago

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Adesoji

Jonathan J was absolutely excellent throughout the entire mortgage process. From the beginning, he was clear, patient, and incredibly responsive. He took the time to explain every step and answered all of my questions with professionalism and kindness. l truly felt supported and informed the whole way through. Thanks to Jonathan, the process felt smooth and stress-free. Highly recommend!

9 months ago

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Verified Customer

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Martin

Everything was smooth beginning to end. Thanks to Brittlynn’s thoroughness.

3 months ago

Reply from AmeriSave Mortgage

Thank you, Martin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 13th, 2026

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Chuck Hendricks

Everyone has been outstanding starting with Julian then Gary even the appraiser they used and the closing title representative. My only recommendation once I receive my mortgage package initially I only had the option to set-up automatic payments was sending in avoided blank, check or deposit slip. Some thing I haven’t had in over 10 years. Once I reached out to customer service, they were able to walk me through a different website to set up the automatic payment from my bank account. It would probably be beneficial to most if that information was included in the welcome packet as another option for setting up payments.

1 year ago

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Eddie Bragg Morristown, TN

When we thought of the possibility of refinancing our home, a lot of questions came to mind. Do we stay with our current lender or explore what is available today. We tried with our current lender and did not get good vibes; like it was a bother to ask. After research, and many calls, I clicked on AmeriSave and things started to happened. Ken called and I gave him our information; he offered a great loan rate and the streamline process began to happen. A few days later Sabrina the processor called, and in a day Joey was calling to set a closing date. Professional, courteous and very well presented from the start to the final paper signing. This is the way it should be; WHAT A TEAM! Thank guys, Eddie and Rosemary

5 years ago

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John Wayne Stephens High Point, NC

I recently refinanced my home with Amerisave Mortgage, Brandon D represented me for the processing steps. This was a trouble-free refinance ending with a great interest rate.I thought I was going to have trouble proceeding with the loan because during the time the processing was being done I ended up with covid 19 but everything continued along smoothly.. I think I might have been the first virtual refinanced closing ever and John G took care of all the signing the processing and getting me the paperwork and having me sign it , he followed all the safety protocols for safety from the virus.I can't thank AmeriSave and everyone concerned all the way to the processor making sure everything was correct for closing. I love my new interest rate thank you John Wayne

5 years ago

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Verified Customer

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Steven

This company goes the extra mile . Great company to deal with .Always there to answer my questions. I would VERY much recommend them to anyone.

9 months ago

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Verified Customer

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Donald

I've been trying to resolve an issue regarding my home insurance, but it's frustrating that I can't reach anyone by phone or email for assistance. On another note, I believe the greatest asset of this company is its people, although my experience has not been great overall.

10 months ago

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Verified Customer

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Torrez

I had a great experience maintaining contact with the team. They were fantastic, making communication easy and enjoyable. Overall, I can't say enough good things about them!

11 months ago Edited April 15, 2025

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Verified Customer

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Bonnie

I had a great experience! Everyone was easy to talk to, and my questions were always answered. I have no additional comments to add. Overall, I'm very satisfied with the service.

1 year ago

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Verified Customer

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Jerry

Great experience with JR, who was reliable and kept his promises. His communication was refreshing and appreciated. However, I felt there could have been a clearer explanation regarding the process with the checks and title company. Overall, solid service but room for improvement in communication.

1 year ago

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Rhonda

I had limited interaction with their service, but my experience was mixed. Communication could definitely improve, as I often felt left in the dark. However, I can't deny that they did a good job overall. While there were some issues, I appreciate their efforts and would consider using them again.

1 year ago

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James

Amerisave made my life easier. The loan that I obtained helped me with my finances. I would recommend Amerisave to anybody looking to save money on their mortgage.

1 year ago

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Anonymous

I had a wonderful experience at this establishment. The service was excellent. I highly recommend it to anyone looking for a great experience. 5 stars!

1 year ago

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Jason

Their responses were prompt and they were proactive in reaching out to me. Their availability and ease of contact made it simple to get my questions answered.

1 year ago

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Nolan

I would rate my experience poorly because there was only one person who truly helped me throughout the entire process. I was expecting more support and guidance, but unfortunately, that was lacking. Hopefully, in the future, there will be better assistance available to customers like myself who rely on it.

1 year ago

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Verified Customer

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Jeanine

I found Derek Z. to be available whenever I called. The customer service was impeccable and I appreciated their responsiveness. Highly recommended for any assistance needed!

1 year ago

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Paul

The guy named Jason, I gave him a 10 out of 5. But the person who handled my actual mortgage, I don't actually even know their name. That's how much I talked to her that she would get a -1. There is a very mixed emotion. It's messed up because my mortgage handler didn't actually do my mortgage. So it was a really, really jacked up experience.

2 years ago

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Verified Customer

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Anonymous

They're real good, friendly, and professional. But they charge way too many fees. I borrowed like 20,000 on my house and it cost me 26,000. So that wasn't very much of a good deal.

2 years ago

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Verified Customer

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Vicki

One agent that I had was awesome. The other one was not bad, but just did not seem as well educated in your way. Esther Aubrey is amazing. So if you could model your employees after her, I would do that.

2 years ago

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Verified Customer

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April

My service was phenomenal. My adviser was Philip and he went above and beyond to make sure all my information was submitted accurately and in a timely manner.

2 years ago

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Robert Kings Mountain, NC

The sales people and loan officers are very personable and professional. They were great explaining my loan process and I felt comfortable working with them.

2 years ago

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Vince Neelen Zoetermeer, ZH

This was our 2nd loan through Amerisave both times great great experiences. Started with loan Originator Lucas D. Whole process ending in 3 weeks very satisfied

2 years ago

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Verified Customer

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Carol

Brandon A was great. He stuck with me and walked me through everything. They were right there with me, all the way. Every time I called them, they called me right back.

2 years ago

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Verified Customer

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Anonymous

They were brilliant. They explained the loan really well. The customer service is awesome. Whenever I needed to communicate with them, they were right there, right then.

2 years ago

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Verified Customer

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Kirawen

Our loan originator was amazing, but the rest of the process and the rest of the people we worked with were awful. Specifically working with Clayton H was awful. He was rude, unprofessional, and not helpful, especially after talking with our friends who had gone through different companies and their loan processors were there to support them and not shame them and blame them for not having documents.

2 years ago

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Verified Customer

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Jeanne

There's one man that went far above and beyond to do everything he could to help. He was superb. So if it weren't for him, I probably would have gone somewhere else. The rest of the company, I don't have much good to say about them.

2 years ago

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Verified Customer

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Donny Wiley Edmond, OK

The people that worked with me at Amerisave were professional, courteous, and understood my needs. The mortgage process was very easy and I am completely satisfied.

2 years ago

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Verified Customer

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Kimberely

It took my loan almost five months to get go through. Communication was poor. I think they during the process the representatives can be in contact with the customer more and giving them more updates as to what's needed and what is supposed to be done during the process of the loan, which I didn't get much cooperation on that. I had to keep calling, calling, calling and like I said, my loan took almost five months to get approved and I think that was terrible.

2 years ago

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Verified Customer

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James

Everything was very easy to do because I was guided by the staff. They were always available for any questions I had and they explained everything to my understanding.

2 years ago

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Ramonrios

easy to get information and things that I need is provided, so very informational. it was easy process, wasn't too difficult to get everything accomplished with everyone.

2 years ago

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Calebjones

they called me when no one else would accept me and that's the reason why I was able to get a loan. They help me out in the most okish way, but sometimes like it was just once again radio silent but it's okay.

2 years ago

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Arthurmyers

They beat everybody else by nearly two percentage points. Every time I had a question, they had the answer or they found somebody who did. They did really good.

2 years ago

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Chad Shelbyville, IN

I was very happy with the service. The representative was real hands on, walked me through the process, answered any questions I had, and it was overall a good experience.

2 years ago

Reply from AmeriSave Mortgage

Chad, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 18th, 2023

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Verified Customer

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Brian Jarvis Newport News, VA

Very trustworthy company… I like how amerisave was available to answer any and all my questions.. I don’t think I could’ve picked a better mortgage company

2 years ago

Reply from AmeriSave Mortgage

Mr. Jarvis, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 17th, 2023

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Verified Customer

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David Athens, AL

AmeriSave stayed with me the whole time, would always call me, double check, make sure I was up on the paperwork. If I missed anything they would remind me.

2 years ago

Reply from AmeriSave Mortgage

David, thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023

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Verified Customer

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Eulalia Bowie, MD

After we discussed the terms of the loan, I was satisfied with the terms of the loan. Once the process took over, I was able to contact them and they did respond.

2 years ago

Reply from AmeriSave Mortgage

Eulalia, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023

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Verified Customer

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Katon Phoenix, AZ

They always help me out, always able to give me a quick answer, always somebody available. They already had all their documents, so it was just really quick and easy.

2 years ago

Reply from AmeriSave Mortgage

Katon, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023

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Verified Customer

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Peter Brookfield, IL

It's easy, I just have a direct debit to my checking account, and it works fine. Great attention and they kept in touch with me through the whole process.

3 years ago

Reply from AmeriSave Mortgage

Peter, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Verified Customer

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Donovan Pocatello, ID

They offered me a loan when nobody else did. The terms alone were acceptable and easy. There seems to be a lot of redundancy in various steps.There seems to be a lot of redundancy in various steps.

3 years ago

Reply from AmeriSave Mortgage

Donovan, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 23rd, 2023

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Verified Customer

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Forrest Cavalier, ND

The process went very quickly and very efficiently. They were with me every step of the way and made sure I was informed through each part of the process.

3 years ago

Reply from AmeriSave Mortgage

Forrest, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Verified Customer

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Stephen Chattanooga, TN

They don't work weekends and that made some things hard for me. The process was easy. They're the only ones that approved me with the lowest interest.

3 years ago

Reply from AmeriSave Mortgage

Stephen, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Steven Clarkston, WA

So simple and easy. The people I worked with were awesome. The electronic signatures were very difficult for me to figure out, it was hard and I didn't know what I was doing. I wish they could have sent a notary for the document signing.

3 years ago

Reply from AmeriSave Mortgage

Steven, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Don bradshaw Haverhill, MA

I had a great experience Shawn was very helpful and experience and was available any time if I had questions or needed his help he worked until we reach our goal

3 years ago

Reply from AmeriSave Mortgage

Mr. Bradshaw, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 23rd, 2022

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Verified Customer

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Demetric Kannapolis, NC

The support I was given was good. If we couldn't do something then the person that was helping us with the loan would jump in and do it for us. It was difficult coming up with paperwork, but they worked with us really well.

3 years ago

Reply from AmeriSave Mortgage

Demetric, thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an Amerisave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Jason Mechanicsburg, PA

It was a perfect process. They were always there when I needed them. The process was simple, their platform and online portal was simple, and I knew I needed to do.

3 years ago

Reply from AmeriSave Mortgage

Jason, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022