Name: AmeriSave Mortgage
Rating: 4.8

check_circle

Verified Customer

star star star star star_border

Kyle

Amerisave cares about their customers. They always put their customers first. They described to me step by step how everything would go. I’ve already recommended them to my neighbor.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

saeed Mohajerin

Lack of good and timely communication is the main problem. After over one month from my COE, I still haven't be told who is paying my property tax which was due to be paid by October 1st and delinquent by November 1st! Called your company many times to get an answer, the first time I got through, the representative was unable to answer the question. Subsequent calls only put me on long hold over thirty five minutes which I finally gave up.

4 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and a Customer Service Team member will connect with you regarding this matter. Our Satisfaction Team can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star_border

Janak

I started sometime in March and finished in September, it was almost six moths. People are good and attentive but you are likely to change people many times in the process, which is too long.

4 years ago

check_circle

Verified Customer

star star star star star_border

Paul

It requires a lot of computer expertise. Faxing and scanning was difficult for us but they were always there to talk to us. They communicated very well. The closing company screwed up.

4 years ago

check_circle

Verified Customer

star star star star star

Barbara

Everything was simple and straightforward. The website is marvelous. It was very easy to submit the documentation. Everyone was very professional and prompt.

4 years ago

check_circle

Verified Customer

star star star star star

Timothy

Because of the clarity and ease of the process and I am very satisfied with the process of my refinance. I would use it again. Customer support is effective.

4 years ago

check_circle

Verified Customer

star star star star star

Cody

Everything was pretty seamless and pretty expedited. We got everything taken care of pretty good. Every question answered promptly and we did not come across any issues.

4 years ago

check_circle

Verified Customer

star star star star star

Tara Santangelo Royersford, PA

AmeriSave Mortgage company was very good to use. I highly recommend this company to family and friends. They had the best rate and the employees were excellent.

4 years ago

check_circle

Verified Customer

star star star star star

Connie Shawnee Mission, KS

They were able to refinance a 1st and 2nd mortgage, both with high interest rates, into one with a much lower rate. We have been trying to accomplish this for 5 years.

4 years ago

check_circle

Verified Customer

star star star star star_border

Chet Tabaka Germantown, MD

I shopped around and felt AmeriSave provided the best loan terms and service. I was particularly pleased with the Loan Originator (Stephen Bahret), who I felt was looking out for my best interests.

4 years ago

check_circle

Verified Customer

star star star star star

Zachary Macomb, MI

The process was smooth. The person I worked with helped me all along the way. He explained what was going on and it was clear to me. I appreciated that. I am glad I did it.

4 years ago

check_circle

Verified Customer

star star star star star

Ronald Dahlonega, GA

The people I worked with were excellent. The loan processor was friendly and knowledgeable. They kept me totally up to date on everything. Everything went perfectly.

4 years ago

check_circle

Verified Customer

star star star star star

Shawn Murfreesboro, TN

I chose them because they have the best rates and it was easy to get everything done. The individuals were attentive and took care of the information.

4 years ago

check_circle

Verified Customer

star star star star star

Jerry Twin Falls, ID

My loan officer, Jones D, is very professional and wonderful to work. Any time I had a question, they were there to answer, even on weekends. I recommend them.

4 years ago

check_circle

Verified Customer

star star star star star

Nile Novato, CA

I had worked with AmeriSave Mortgage on a refinance opportunity about two years ago and they did such a great job I thought so I would try them one more time.

4 years ago

check_circle

Verified Customer

star star star star star_border

Michael Hartwell, GA

The process of obtaining the mortgage was quick and simple. The only issue I’ve had with the was getting a closing attorney was difficult and that frustrating as the rest was speedy.

4 years ago

check_circle

Verified Customer

star star star star star_border

Deirdre Matawan, NJ

They have the best rate. They are very helpful and communicate very well. There was a small delay in the beginning but it was finally closed successfully and I am happy with the end result.

4 years ago

check_circle

Verified Customer

star star star star star_border

Allen Prescott Valley, AZ

This company is the easiest was to get a loan. You submit all the documents online which is pretty easy to do. They get back to you quickly. The only thing I don’t like is thar most people talk about the same issue.

4 years ago

check_circle

Verified Customer

star star star star star_border

Tara Denver, CO

A friend recommend Amerisave. Overall it was a good experience. I went down for a few weeks and I wasn’t satisfied with that but everybody was responsive and I am happy with the results of the loan.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Donald Anthem, AZ

Saw them on the internet and they had decent rating so I thought I would go with them but I am not happy that I did. I had to submit documentation multiple times because they lost it. They took forever to process it. It was a hassle. Customer support was good, every time I called, I got action.

4 years ago

Reply from AmeriSave Mortgage

Donald,
Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com

Aug. 21st, 2020

check_circle

Verified Customer

star star star star star

Hendrika Lincolnton, NC

I am definitely glad I did it because it was done very quickly though I am still waiting for a check to be dispersed to me and it has been about 4 weeks.

4 years ago

check_circle

Verified Customer

star star star star star

Bryan Eugene, OR

The loan officer answered all my questions really quickly and efficiently. Along with being efficient, they were courteous. It was easy to get and they have the best prices.

4 years ago

check_circle

Verified Customer

star star star star star

Analise Alexandria, VA

They work great. It was quick, easy, and efficient. My loan originator was really helpful. Great experience, it was the right decision to get the loan.

4 years ago

star star star star star

Rhonda Hauck Everett, WA

Great service, very professional and courteous. Treated me respectfully plus the ease of the paperwork and knowledge of representative was all very helpful and made this transaction painless. I would not hesitate to use AmeriSave Mortgage again. Rhonda H

9 months ago

star star star star star

Martha

Amerisave personnel was very helpful and explained everything to me. Answered all my questions and helped me with getting all the documents together and sent in very easy process would recommend amerisave as a mortgage lender to anyone

9 months ago

check_circle

Verified Customer

star star star star star

Andrea Conover

I was receiving the "run around" from April 2022 until January 2023 with my current mortgage company. Finally, through the grace of God, I received a card from Amerisave Mortgage and called the office. The receptionist transferred me to Isaiah L who after hearing my problem jumped into action and refinanced my mortgage. I closed February 2023. I received cash back to pay off debt. I love Amerisave Mortgage and consultant Isaiah L..... God Bless !!!

1 year ago

Reply from AmeriSave Mortgage

Andrea, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Mar. 23rd, 2023

star star star star star

Darrell Shuman Atlanta, GA

I contacted four mortgage companies and Amerisave was the only one that I could reach and get answers from in minutes. My loan originator Robert D always answered his phone. I never had to go through layers of automated voice answering. My loan processor was just as responsive and if the answer to my questions were not known immediately she would respond within the day. Amerisave was quick to meet my needs competitively. I would definitely recommend them.

2 years ago

star star star star star

Jeffrey Lancaster, CA

Excellent service and great experience. Amerisave agents, Courtney and Joshua are friendly and professional. They make me feel at ease and walk me throughout the whole process. My loan is closed within 6 weeks. They got me very low interest rate of 2.25%. It’s not my first time I have mortgage loan with AmeriSave. I trust Amerisave in handling my mortgage and I’ll use them in the future. I would not hesitate to recommend Amerisave to anyone. Thank you Britney and Joshua.

4 years ago

star star star star star

William E Price , IA

If given the chance to do business again with AmeriSave I would do it again over and over! I have had the best experience with Darla C that you could ask for in an agent. She took the time to explain the entire process and answer any questions I had. The costs associated with the loan are outstanding, I find that AmeriSave has put Rocket Mortgage (Quicken Loans) to shame for what they charge to do a loan! They may advertise low rates but AmeriSave has them! You cannot ask for anything more! Thanks again to Darla C and Randy M my processor for their excellent work!

4 years ago

star star star star star

K N Springfield, VA

Amazing experience and would recommend it. Very very knowledgable loan processor (Adam S), he took the time to answer all my questions and ran through all possible scenarios like break-even analysis for points consideration so I can make the best decision. The loan approval process is a breeze, they have a fully online and digital system to get signatures and forms processed ASAP.

4 years ago

star star star star star

Laura Trumbo Orem, UT

Our refinance process was quick, straightforward, and simple. All of my questions were answered quickly and everyone we interacted with was very kind and helpful. I shopped around a bit for our refinance, and Amerisave was not only by far the best deal, they were the only place that actually took the time to answer all of my questions. We had a nightmare loan process with another company when we purchased our home, so I was hesitant to try for a refinance. I’m so grateful to say this experience was completely different than our first loan. Highly recommend Amerisave.

4 years ago

star star star star star

JDP Weaverville, NC

As seniors, we needed some help dealing with our online REFI request! Our Senior Loan Originator Tim A made it very easy for us - from the original contact by phone to our happy closing on 08/04/2020. He is a real professional who asked the right questions, handled everything quickly and in a manner we understood. The designated Processor - Sara T - was also of big help. Both my wife and I can highly recommend AmeriSave Mortgage Corp.and it's officer/employees.

4 years ago

star star star star star

Tammy Stewart Kennesaw, GA

I was appreciative of the very quick response by Amerisave to my request for refinance. Amerisave's website made it easy to send in information and directly connect with my bank. The Amerisave staff took the time to explain everything in detail and always quickly responded to any questions I had. They made the refinance of my home very quick and easy and I was given a much better interest rate than other banks could offer.

4 years ago

star star star star star

THIERNO NDIAYE Farmington, MI

“Connie W and Tim A were very responsive, helpful and always ready to support. Very professional and courteous! The Refinance process was easy, quick and very smooth. I like the fact that everything is pretty much handled electronically with a very efficient and interactive website easy to use. Highly recommended. Amerisave is the way to go!!!!”

4 years ago

check_circle

Verified Customer

star star star star star

Zachary

It was pretty streamlined and fast, it wasn't slow at all. You can get a hold of them when you need to talk.

11 months ago

check_circle

Verified Customer

star star star star star

Michael

Everything just went really smoothly. They told us exactly what we needed and we got everything back to them and the process just moved quickly.

1 year ago

check_circle

Verified Customer

star star star star star

Rachel

They were responsive and efficient and always available to answer questions. They stayed on top of the process as it moved forward.

1 year ago

check_circle

Verified Customer

star star star star star

Tammy

Dalton was very responsive. He was easy to get a hold of. He returned, he returned all calls promptly. Very receptive to needs and calls.

1 year ago

check_circle

Verified Customer

star star star star star

vishal3bits

Quick response . Always there for the customer to assist in best possibly way. Very positive way of interaction by the loan processing team.

1 year ago

check_circle

Verified Customer

star star star star_border star_border

Vincent

There was too much going back and forth with the adjuster. The loan process, they need to make sure it's more streamlined. I had way too much back and forth and unanswered questions are in process.

1 year ago

check_circle

Verified Customer

star star star star star

Anonymous

Everything was simple and everything was actually explained how it worked. They're very responsive back with phone calls.

1 year ago

check_circle

Verified Customer

star star star star star

Joseph

The people I dealt with were very easy to understand and they explained everything very clearly and, it was just a very, very quick and easy process.

1 year ago

check_circle

Verified Customer

star star star star star_border

Anonymous

When I did have an issue I called in and got it resolved. I kept having to send paperwork back in over and over again, the process wasn't as smooth as it was with my mother.

1 year ago

check_circle

Verified Customer

star star star star star

Shawn

It was easy to take care of, easy to speak to them, and I got good responses from everybody. Completely satisfied. Glad I chose them.

1 year ago

check_circle

Verified Customer

star star star star star

Kim Williams Fayetteville, AR

This was my second time using AmeriSave. The customer service is amazing. The process is straightforward and easy to follow online

1 year ago

Reply from AmeriSave Mortgage

Ms. Williams, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 3rd, 2023

check_circle

Verified Customer

star star star star star

Tony Lea Boston, MA

My family had the great experience of submitting our documents and receiving great service to complete our closing of our dream home.

1 year ago

Reply from AmeriSave Mortgage

Tony, thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 29th, 2023

check_circle

Verified Customer

star star star star star

Ravikanth

The representatives who dealt with my case are diligent and fast in their response. Any query posted, they came back promptly.

1 year ago

Reply from AmeriSave Mortgage

Ravikanth, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star_border

Dorly

When I called them, somebody was always available. And if they're not available, they call me back immediately. If I have a question I can always text them.

1 year ago

Reply from AmeriSave Mortgage

Dorly, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Jonathan

It was seamless. Everybody was honest and up front. My loan officer was great. Different experience than what we got with a different company.

1 year ago

Reply from AmeriSave Mortgage

Jonathan, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Anonymous Sebring, FL

It was convenient. It was really easy to use their portal. They were always available. Richard and Clayton both did a fantastic job.

1 year ago

Reply from AmeriSave Mortgage

Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 18th, 2023