Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Katherine Fort Washington, MD

If I ever had a question, I could call them and they would answer right away. They were very responsive and streamlined everything. It made it very easy. I highly recommend them.

4 years ago

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Verified Customer

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Brian Homer, LA

We would recommend amerisave to anyone. It was extremely easy because of the website. We got it done in a day. They lady that helped us told us everything. She got back to us.

4 years ago

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Verified Customer

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charles currie Jackson, TN

My experience with AmeriSave was excellent. The refinance process was simple and they didn't waste any time informing me to what I needed to do and I was able to close in a few days. I recommend them above all the rest

4 years ago

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Verified Customer

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Robert Georgetown, TX

We chose them because they were the best to work with though there were a lor of issues between departments that made it drag out for more days than I think is normal but it still isn’t horrible. It is just the longest mortgage.

4 years ago

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Verified Customer

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Douglas Niles, OH

The process was very pleasant and everyone was very professional. Everything was easily understood. When they send you something, you are alerted immediately. We were pleased.

4 years ago

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Verified Customer

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Roqueza Hudson, MI

I am happy I was able to get the house I like. I got very good feedback from a lot of people from this company. The ones that worked on my case were really into it. She worked really hard on my case. I had to delay the closing date one or two weeks. It is not going to be an easy process but it is going to be what it can be.

4 years ago

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Verified Customer

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Craig Mesa, AZ

Customer service was always available to answer any questions I had. They were able to get the process done very quickly. It took about four or five weeks to get through the process.

4 years ago

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Verified Customer

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Steven Grand Rapids, MI

If anybody needs a loan I would recommend them. They did a good job for me. I am seeing the money. I am happy. They helped me out a lot. It took a while but they got it done for me.

4 years ago

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Verified Customer

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Virginia Wellington, NV

Every body was helpful getting me through the process. The loan was done in like three weeks. It was amazing. They walked me through everything so I understood everything. I would certainly recommend them.

4 years ago

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Verified Customer

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George South Yarmouth, MA

Everybody was very professional. They followed up though sometimes I couldn’t get through to the person I needed and everybody wasn’t on the same page. I am happy that I went with them.

4 years ago

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Verified Customer

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Anonymous Poway, CA

The support was a 5 they did their job and they notified me of everything which is wonderful. All they did their job and I was very satisfied and Adam was a wonderful person to to work with.

4 years ago

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Verified Customer

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Nirmala Singh Bellingham, WA

The process started off great with the first representative. As soon as it was passed on to others, my experience was horrible. No returned calls or emails. Then to compound the horrible experience, there was a mix up with the mailing of the closing documents to the co-borrower which resulted in the closing date being pushed back. My frustration increased when my calls to fix the mix up weren't returned.

4 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jun. 8th, 2021

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Verified Customer

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Eddie Orlando, FL

Our customer support people worked really great and they were really responsive. They did an excellent job managing the process and making sure I had all the information I needed.

4 years ago

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Verified Customer

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John Las Vegas, NV

Amerisave made it as easy as possible. Everything was explained in detail in a step by step basis. They were great if I had any questions. They whole process was very timely. Not cumbersome whatsoever.

4 years ago

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Verified Customer

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Joel Lancaster, CA

My initial conversation with a representative was straight forward and I was optimistic about things. All I needed was handled. Communication was the focal point. It is always easy and perfect. So far so good.

4 years ago

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Verified Customer

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Barry Eugene, OR

Every time I needed a questions answered, they were quick to answer or return my call. I like that kind of customer service. They just update some of their processing because it had to be done by snail mail. There were some issues with the documents but those were resolved qucily. I trust the people I worked with.

4 years ago

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Verified Customer

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Kimberly Trinidad, CO

The gentleman I worked with was always very cordial and helpful. He was very tuned into my frustrations with the repeated requests for information and did his best to resolve the issues.

4 years ago

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Verified Customer

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A.H. Saint Augustine, FL

Fast and thorough service. I appreciated their convenient portal and being notified when something changed in my portal for me to view. This kept the process going for my loan smoothly.

5 years ago

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Verified Customer

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Elisa Sacramento, CA

The loan officer was super helpful. I'm an elderly person and have a little bit of difficulty with the technology of doing Docusigns and all of that and he was very patient and and helpful throughout the whole process.

5 years ago

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Verified Customer

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Roberto Andover, MA

They offered me a very good deal. I appreciate the loan officer activities and what they did in order to have a straightforward process and agree with my needs and accommodations.

5 years ago

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Verified Customer

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Phimchanok Brandon, FL

I'm glad I chose AmeriSave. The other lender I talked to said they take about three months or something like that but AmeriSave will take only one month or less so that's why I did actually decide to go with AmeriSave.

5 years ago

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Verified Customer

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Tanya Gilbert, AZ

I got a great rate. I liked the guy I worked with. He was very knowledgeable and helped me pick the product that was right for me. It took a little longer than expected but in the end it wall went through.

5 years ago

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Verified Customer

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Thomas Stafford, VA

AmeriSave is an excellent company to work with. I am very pleased with them.The representative made everything easy. Communication was great. It made the process smooth. I would gladly do business with them again.

5 years ago

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Verified Customer

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William Jensen Beach, FL

The whole process from start to finish was only about six and a half weeks. Everything moved along quickly. My contact exceeded my expectations. The website is very efficient.

5 years ago

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Verified Customer

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Vickie Payton Thorsby, AL

I had been with my past mortgage company 30 years. They could not match the interest rate and the service I received was excellent. My loan officer Jacob B. was the best. The loan process was so simple.

5 years ago

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Verified Customer

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Anonymous Goodyear, AZ

Based on the experiences I have had with other mortgage companies I am glad I went with Amerisave. They are efficient and always reach out first. They kept us informed every step of the way.

5 years ago

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Verified Customer

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Robert Alexandria, VA

5 years ago

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Verified Customer

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William Hudson, WI

I know the gentleman that I initiated my loan with was very easy to get ahold of. He was very quick to respond. I had some problems with getting the loan amount straightened out and it actually got straightened out the day before the closing.

5 years ago

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Verified Customer

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Lewis Antioch, CA

I chose Amerisave Mortgage because I had a difficult mortgage to do because I chose forbearance for one month and you guys said you would take it on and it did take longer to get it done but you eventually got it done.

5 years ago

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Verified Customer

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Rico Hellertown, PA

I was able to find a really good rate online and you know then when I went through the process it was it was really easy so I just went with it and was always happy with the whole process from start to finish.

5 years ago

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Verified Customer

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Lester Bonney Lake, WA

Most of my complaint with them is with their portal. They would ask for information but give me no details on what they were asking. Most of the process is straightforward and they are responsive to the technical issues and someone was always trying to get back to follow up.

5 years ago

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Verified Customer

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James Vallejo, CA

I chose them because they have a good reputation and I am glad I did it. Jacob made it real easy. He was the guy who helped me in the process. He got me all the information I needed.

5 years ago

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Verified Customer

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Anonymous Daytona Beach, FL

I am glad I went with AmeriSave. I like the online portal. I find it easy to work with. It kept me up to date. Everyone was responsive. They could improve on the follow up for the appraisals.

5 years ago

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Verified Customer

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Anonymous Afton, MN

It’s a big company and I was never a hundred percent sure who I was giving my information to. It would be better to be assigned to a team than random support people. Our agent was awesome and everyone was nice. The rate is terrific but it did take about four months.

5 years ago

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Verified Customer

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Andrew Kent, WA

All the way around it was an enjoyable experience. The guy I worked with was really good and answered all my questions in a timely manner. The website it is easy to use, that was the reason I chose them.

5 years ago

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Verified Customer

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Ryan Interlande Turners Falls, MA

Excellent customer service. Absolutely wonderfully friendly and was always available for questions. I felt a personal touch was made on my behalf which ultimately ended up with me being a very happy customer. Thank you!

5 years ago

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Verified Customer

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Diana Evergreen, CO

The process obtaining the loan was smooth. It took a bit of time but it went smoothly. Everything was convenient. The people took the time to explain things to me and make sure I understood how everything worked.

5 years ago

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Verified Customer

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M. Cain Nampa, ID

From the 1st contact with Ross, Loan Originator to closing the process was easy and interest rate was the best. Ross always got back to me quickly and directed me in the right direction. Customer service rates a 10!.

5 years ago

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Verified Customer

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Janet Coventry, RI

I am glad I went with amerisave because they gave the best rates and they did a good job communicating with me. I was kept informed every step of the way. They let me know what they needed and how I could get it to them.

5 years ago

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Verified Customer

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Jacob Aliso Viejo, CA

I'm so glad I went with AmeriSave. The process was very smooth and everyone gets back to you when you need them to. They have quick response times and answer questions efficiently.

5 years ago

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Verified Customer

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Gina Silex, MO

I was very pleased with my results in working with this company. It was a simple and quick process. I could always reach a representative when I wanted to speak to someone. It was nice to complete everything online.

5 years ago

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Verified Customer

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Matthew North Prairie, WI

It was a great process to obtain the loan. They were very responsive but sometimes it got a little difficult because there are a couple different companies that are all working together. My processor did a fantastic job. They have the best rate out there.

5 years ago

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Verified Customer

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Heather Chandler, AZ

AmeriSave was my previous lender, and we used them again for our refinance. It took a little longer this time to go through the process but everyone was very helpful and prompt.

5 years ago

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Verified Customer

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Donna Mechanicsville, MD

Seem to have a lower interest rate. They kept on top of this and when the closing came around we had everything we needed. We appreciate the rep's help, she did a really good job and did great.

5 years ago

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Verified Customer

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Edesio Lanza Las Vegas, NV

I recommend Amerisave Mortgage for being excellent service for my house refinanced. From star to finish everything was smooth. I rate 5 star Amerisave Mortgage for excellent service. Thank you very much.

5 years ago

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Verified Customer

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Ana B Lopez Chicago, IL

AmeriSave gave me the best rates compared with other lenders, better rates and great services. Kudos to Carrie Monk and Yossi Sarshar!!! I'm very grateful for their outstanding assistance!! Thank you AmeriSave!

5 years ago

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Verified Customer

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Virendra

I chose to go with this company because they had the lowest rates and would match if someone else had a better rate. There were a lot of delays throughout the process. It took a long time for the process to get finished and they kept requiring more documentation and times I had to resubmit things unnecessarily. They have bad customer service. Many times, people did not return calls properly and I had to inquire about that a lot.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 24th, 2020

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Verified Customer

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Bryan

There were times I wasn't sure the status was of my application, and there was a lot of back and forth. Everyone was friendly, but I've gotten a lot of stuff in the mail lately because they have been sharing my address with other companies.

5 years ago

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Verified Customer

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Chris

The process was pretty easy overall, but there were a couple of things that were a little troublesome. We had a slight issue, but the management was sure to make us satisfied and happy.

5 years ago

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Verified Customer

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Samuel

They have very competitive rates. Everything went smoothly. We closed within a good time frame and the loan processor was very engaged and great with follow up. They kept me informed throughout the whole process.

5 years ago