Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Norman Sanford, NC

We chose AmeriSave mortgage because you were the first one to return our calls, we're sort of glad we did our loan initiator was great but the person that ended up handling our loan, the processor was terrible. Because of the processor named Ernie we cannot recommend AmeriSave until you get better processors.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 21st, 2021

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Anonymous North Kingstown, RI

I feel certain they will have 5 stars from me after we have been with them for a year. I just don't know them well enough to rate them at the highest, but so far our experience with AmeriSave has been excellent

3 years ago

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Verified Customer

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Donna Carson City, NV

It was a very easy process. They were prompt and kept communication lines open. When I sent them an email they were very accommodating and responded back quickly.

3 years ago

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Verified Customer

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John Covington, GA

The process with AmeriSave was really smooth and easy. The only problem we had was after the loan was processed we ended up getting money back and we had a problem with sending back a lot of checks, so that was a hassle.

3 years ago

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Dennis Glenview Nas, IL

I went with AmeriSave because they had the best rate at the time. The process was very long and took several months. They have great communication, just have a problem with being relatively slow in getting things processed.

3 years ago

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Verified Customer

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Denise Broomfield, CO

I had no issues with my experience, it was a smooth transaction. Anytime I had questions they answered them fairly quickly. They seem very trustworthy.

3 years ago

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Gary Sorrento, FL

3 years ago

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Verified Customer

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Robert

It took a little longer than expected for me to get an end result, but it turned out good. Everyone I talked to in customer service was very pleasant.

3 years ago

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Verified Customer

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Donna

There were a lot of technical glitches with their system. It was very difficult to get everything on the application working properly, so I'd like them to get it more user friendly. Customer service was very nice, responsive, and helpful.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 22nd, 2020

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Anonymous

I went with them because they were the cheapest. Their application was easy but I kept getting follow up calls that I kept trying to end. Their marketing is way too aggressive and I would suggest them dialing that down.

3 years ago

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Verified Customer

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Murad

The process was a bit lengthier than I expected. The customer service was great, but sometimes they were hard to get a hold of. They were quick at document processing and good at solving issues.

3 years ago

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Verified Customer

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Michael

Good terms and fast processing. x

3 years ago

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Verified Customer

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Karthigeyan Premakumari

They have very good rates with zero closing cost. They even put some money in your pocket. But their response to emails is tardy. Sometimes very tardy. Eventually they answer your questions.

3 years ago

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Verified Customer

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Donna Colby

I have had Americe save for years and they've always done right by me get me the best deals in the quickest amount of time I would recommend them and I have too many people

3 years ago

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Charles

My guy was great except there was one small problem where the kept asking for the same document over and over again and I kept sending it. Outside of that everything went smoothly.

3 years ago

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Emmanuel

It takes so long and the communication could have been better. It would be helpful if they provided updates on the processing of the loan. Three months is too long for a refinance.

3 years ago

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Kyle

Amerisave cares about their customers. They always put their customers first. They described to me step by step how everything would go. I’ve already recommended them to my neighbor.

3 years ago

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saeed Mohajerin

Lack of good and timely communication is the main problem. After over one month from my COE, I still haven't be told who is paying my property tax which was due to be paid by October 1st and delinquent by November 1st! Called your company many times to get an answer, the first time I got through, the representative was unable to answer the question. Subsequent calls only put me on long hold over thirty five minutes which I finally gave up.

4 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and a Customer Service Team member will connect with you regarding this matter. Our Satisfaction Team can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Nov. 3rd, 2020

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Janak

I started sometime in March and finished in September, it was almost six moths. People are good and attentive but you are likely to change people many times in the process, which is too long.

4 years ago

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Paul

It requires a lot of computer expertise. Faxing and scanning was difficult for us but they were always there to talk to us. They communicated very well. The closing company screwed up.

4 years ago

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Verified Customer

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Cody

Everything was pretty seamless and pretty expedited. We got everything taken care of pretty good. Every question answered promptly and we did not come across any issues.

4 years ago

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Verified Customer

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Barbara

Everything was simple and straightforward. The website is marvelous. It was very easy to submit the documentation. Everyone was very professional and prompt.

4 years ago

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Verified Customer

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Timothy

Because of the clarity and ease of the process and I am very satisfied with the process of my refinance. I would use it again. Customer support is effective.

4 years ago

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Verified Customer

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Tara Santangelo Royersford, PA

AmeriSave Mortgage company was very good to use. I highly recommend this company to family and friends. They had the best rate and the employees were excellent.

4 years ago

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Connie Shawnee Mission, KS

They were able to refinance a 1st and 2nd mortgage, both with high interest rates, into one with a much lower rate. We have been trying to accomplish this for 5 years.

4 years ago

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Chet Tabaka Germantown, MD

I shopped around and felt AmeriSave provided the best loan terms and service. I was particularly pleased with the Loan Originator (Stephen Bahret), who I felt was looking out for my best interests.

4 years ago

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Verified Customer

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Zachary Macomb, MI

The process was smooth. The person I worked with helped me all along the way. He explained what was going on and it was clear to me. I appreciated that. I am glad I did it.

4 years ago

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Verified Customer

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Shawn Murfreesboro, TN

I chose them because they have the best rates and it was easy to get everything done. The individuals were attentive and took care of the information.

4 years ago

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Verified Customer

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Ronald Dahlonega, GA

The people I worked with were excellent. The loan processor was friendly and knowledgeable. They kept me totally up to date on everything. Everything went perfectly.

4 years ago

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Verified Customer

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Jerry Twin Falls, ID

My loan officer, Jones D, is very professional and wonderful to work. Any time I had a question, they were there to answer, even on weekends. I recommend them.

4 years ago

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Nile Novato, CA

I had worked with AmeriSave Mortgage on a refinance opportunity about two years ago and they did such a great job I thought so I would try them one more time.

4 years ago

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Tara Denver, CO

A friend recommend Amerisave. Overall it was a good experience. I went down for a few weeks and I wasn’t satisfied with that but everybody was responsive and I am happy with the results of the loan.

4 years ago

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Donald Anthem, AZ

Saw them on the internet and they had decent rating so I thought I would go with them but I am not happy that I did. I had to submit documentation multiple times because they lost it. They took forever to process it. It was a hassle. Customer support was good, every time I called, I got action.

4 years ago

Reply from AmeriSave Mortgage

Donald,
Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com

Aug. 21st, 2020

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Michael Hartwell, GA

The process of obtaining the mortgage was quick and simple. The only issue I’ve had with the was getting a closing attorney was difficult and that frustrating as the rest was speedy.

4 years ago

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Deirdre Matawan, NJ

They have the best rate. They are very helpful and communicate very well. There was a small delay in the beginning but it was finally closed successfully and I am happy with the end result.

4 years ago

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Verified Customer

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Allen Prescott Valley, AZ

This company is the easiest was to get a loan. You submit all the documents online which is pretty easy to do. They get back to you quickly. The only thing I don’t like is thar most people talk about the same issue.

4 years ago

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Hendrika Lincolnton, NC

I am definitely glad I did it because it was done very quickly though I am still waiting for a check to be dispersed to me and it has been about 4 weeks.

4 years ago

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Verified Customer

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Analise Alexandria, VA

They work great. It was quick, easy, and efficient. My loan originator was really helpful. Great experience, it was the right decision to get the loan.

4 years ago

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Verified Customer

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Bryan Eugene, OR

The loan officer answered all my questions really quickly and efficiently. Along with being efficient, they were courteous. It was easy to get and they have the best prices.

4 years ago

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Rhonda Hauck Everett, WA

Great service, very professional and courteous. Treated me respectfully plus the ease of the paperwork and knowledge of representative was all very helpful and made this transaction painless. I would not hesitate to use AmeriSave Mortgage again. Rhonda H

9 months ago

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Martha

Amerisave personnel was very helpful and explained everything to me. Answered all my questions and helped me with getting all the documents together and sent in very easy process would recommend amerisave as a mortgage lender to anyone

10 months ago

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Verified Customer

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Andrea Conover

I was receiving the "run around" from April 2022 until January 2023 with my current mortgage company. Finally, through the grace of God, I received a card from Amerisave Mortgage and called the office. The receptionist transferred me to Isaiah L who after hearing my problem jumped into action and refinanced my mortgage. I closed February 2023. I received cash back to pay off debt. I love Amerisave Mortgage and consultant Isaiah L..... God Bless !!!

1 year ago

Reply from AmeriSave Mortgage

Andrea, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Mar. 23rd, 2023

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Darrell Shuman Atlanta, GA

I contacted four mortgage companies and Amerisave was the only one that I could reach and get answers from in minutes. My loan originator Robert D always answered his phone. I never had to go through layers of automated voice answering. My loan processor was just as responsive and if the answer to my questions were not known immediately she would respond within the day. Amerisave was quick to meet my needs competitively. I would definitely recommend them.

3 years ago

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Jeffrey Lancaster, CA

Excellent service and great experience. Amerisave agents, Courtney and Joshua are friendly and professional. They make me feel at ease and walk me throughout the whole process. My loan is closed within 6 weeks. They got me very low interest rate of 2.25%. It’s not my first time I have mortgage loan with AmeriSave. I trust Amerisave in handling my mortgage and I’ll use them in the future. I would not hesitate to recommend Amerisave to anyone. Thank you Britney and Joshua.

4 years ago

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William E Price , IA

If given the chance to do business again with AmeriSave I would do it again over and over! I have had the best experience with Darla C that you could ask for in an agent. She took the time to explain the entire process and answer any questions I had. The costs associated with the loan are outstanding, I find that AmeriSave has put Rocket Mortgage (Quicken Loans) to shame for what they charge to do a loan! They may advertise low rates but AmeriSave has them! You cannot ask for anything more! Thanks again to Darla C and Randy M my processor for their excellent work!

4 years ago

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K N Springfield, VA

Amazing experience and would recommend it. Very very knowledgable loan processor (Adam S), he took the time to answer all my questions and ran through all possible scenarios like break-even analysis for points consideration so I can make the best decision. The loan approval process is a breeze, they have a fully online and digital system to get signatures and forms processed ASAP.

4 years ago

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Laura Trumbo Orem, UT

Our refinance process was quick, straightforward, and simple. All of my questions were answered quickly and everyone we interacted with was very kind and helpful. I shopped around a bit for our refinance, and Amerisave was not only by far the best deal, they were the only place that actually took the time to answer all of my questions. We had a nightmare loan process with another company when we purchased our home, so I was hesitant to try for a refinance. I’m so grateful to say this experience was completely different than our first loan. Highly recommend Amerisave.

4 years ago

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JDP Weaverville, NC

As seniors, we needed some help dealing with our online REFI request! Our Senior Loan Originator Tim A made it very easy for us - from the original contact by phone to our happy closing on 08/04/2020. He is a real professional who asked the right questions, handled everything quickly and in a manner we understood. The designated Processor - Sara T - was also of big help. Both my wife and I can highly recommend AmeriSave Mortgage Corp.and it's officer/employees.

4 years ago

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Tammy Stewart Kennesaw, GA

I was appreciative of the very quick response by Amerisave to my request for refinance. Amerisave's website made it easy to send in information and directly connect with my bank. The Amerisave staff took the time to explain everything in detail and always quickly responded to any questions I had. They made the refinance of my home very quick and easy and I was given a much better interest rate than other banks could offer.

4 years ago

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THIERNO NDIAYE Farmington, MI

“Connie W and Tim A were very responsive, helpful and always ready to support. Very professional and courteous! The Refinance process was easy, quick and very smooth. I like the fact that everything is pretty much handled electronically with a very efficient and interactive website easy to use. Highly recommended. Amerisave is the way to go!!!!”

4 years ago