Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Bryan

There were times I wasn't sure the status was of my application, and there was a lot of back and forth. Everyone was friendly, but I've gotten a lot of stuff in the mail lately because they have been sharing my address with other companies.

4 years ago

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Chris

The process was pretty easy overall, but there were a couple of things that were a little troublesome. We had a slight issue, but the management was sure to make us satisfied and happy.

4 years ago

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Virendra

I chose to go with this company because they had the lowest rates and would match if someone else had a better rate. There were a lot of delays throughout the process. It took a long time for the process to get finished and they kept requiring more documentation and times I had to resubmit things unnecessarily. They have bad customer service. Many times, people did not return calls properly and I had to inquire about that a lot.

4 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 24th, 2020

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Stephen

I am very impressed with this company. The process was extremely easy and happened quickly. It was a pleasant experience and all happened online. They were prompt by taking care of all my questions.

4 years ago

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Samuel

They have very competitive rates. Everything went smoothly. We closed within a good time frame and the loan processor was very engaged and great with follow up. They kept me informed throughout the whole process.

4 years ago

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Anonymous

They had a competitive rate when I decided to go with them. They communicated well throughout the whole process. The process was smooth and efficient. Everyone I worked with was very attentive and they responded quickly.

4 years ago

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Lloyd

I had some challenges with the website and trying to disclose documents and I only had one point of contact for if I had questions. I have still recommended them to several people and I am glad I did it because the rate was really attractive.

4 years ago

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Randall

I am glad I chose amerisave mortgage. Their interest rate was very low. Pretty much every time I make contact with anybody, they would get back to me quickly and answer my questions or tell me the additional info they needed.

4 years ago

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Anonymous

The loan officer was very patient. It took a little while but the whole time it was a good experience. Customer service was excellent. I found them really helpful and comforting because they updated you constantly.

4 years ago

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Debbie

The representative I had was vey accessible though other people that were involved were less accessible. It took a little longer than I would have thought it would’ve taken. I am glad I did it.

4 years ago

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Anonymous

Amerisave gave me the best quote, I got some from a couple of other companies. They are very helpful and available when I need their help. They are pretty quick getting everything done. I am pretty happy.

5 years ago

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Shannon

We appreciate the person we worked with. He did a great job. The whole process was very easy and fast. I am definitely glad I did it so we could use our money more efficiently.

5 years ago

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Kevin

Everything was great. They were thorough and communicated well. They kept us familiar with everything that was going on. I do think they should get a new appraisal company for Nebraska.

5 years ago

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Ross

The company seems to have my best interest and they seem to be helpful. It is a great place to look for a refinance or a new loan. It was easy and everybody was helpful and friendly.

5 years ago

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Shakuntala

I think you guys are doing a great job. When I call, somebody answers the phone right away unlike other people. It is very easy process online and the guy walked me through it step by step.

5 years ago

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Peggy Prattville, AL

Process time was quick, around a month. Mr Originator and rep always quickly answered my questions. Originator explained whole process to me in a way I could understand everything

5 years ago

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Yolande Hollywood, FL

Saved me money. Process was quick and didn't cost me much to do. I was able to save on my mortgage and received Money back as well as escrow process was taken care of and easy

5 years ago

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Jim Hudson, NH

My initial experience was very satisfactory although there were some bumps in the road the initiator of the process was always within a text or email to correct the process not sure how it would have gone if not for him but overall a satisfactory experience

5 years ago

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Thomas Raleigh, NC

AmeriSave has reasonable rates. Everything has gone smoothly. He is always responsive to questions. I was little disappointed that I never got the papers that I requested but it didn’t make a difference at that point.

5 years ago

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Mary Stockton, CA

They have addressed all the issues I have had whenever I had questions. It took much longer than I had expected because of the pandemic and everything is slowing down but they were easy to work with and got me information when I needed it.

5 years ago

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Abhishek Winter Garden, FL

I am glad I chose AmeriSave. The rates are competitive. The process was very simple. Everything was well document. Everything is online. I really love the online portal. The loan associate was very good.

5 years ago

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Anonymous Virginia Beach, VA

My broker was great but I had to wait too long after I dealt with them and the next person did not communicate well and the loan went horrible, they need to get better customer service.

5 years ago

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Daniel Glendora, CA

Best price and good process. It is very quick and easy. You just follow along with the computer. There are personal touches like test messages and they follow up. Also I saved a lot of money.

5 years ago

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Verified Customer

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Robert Moscow, PA

They did me a great service and I am grateful for it. The two individuals I deal with were always there for me, answering questions and providing support. They are a very reputable company. They closed it quickly.

5 years ago

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Cece Columbia, MD

I went with them because they have good interest rate and also we had a mortgage with them before. The initial process was very easy. The person who took my application was wonderful to work with. The person who it was handed off to was not as positive.

5 years ago

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Todd Fort Lauderdale, FL

Their website was nice and easy to use. I always knew where I was in the process. They always answer the phone or call be before I even had to call them. It is a great experience.

5 years ago

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Brandon Gwynn Oak, MD

I was referred to Amerisave by a friend and I am definitely glad I chose them. They are very responsive. Pretty much everything is online which is convenient and it works around your time.

5 years ago

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Gary Allen, TX

Obtaining the loan was pretty easy with the online website that is well thought out. They usually get back to me the same day when I had question. The discount rate is good as is the origination fee. It was a good experience.

5 years ago

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Verified Customer

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Guthrie Prosper, TX

They have very good customer service. I was able to communicate with them over text, which was convenient. Obtaining the loan was an easy process. They did a good job. I am happy with them.

5 years ago

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Chuck Hendricks

Everyone has been outstanding starting with Julian then Gary even the appraiser they used and the closing title representative. My only recommendation once I receive my mortgage package initially I only had the option to set-up automatic payments was sending in avoided blank, check or deposit slip. Some thing I haven’t had in over 10 years. Once I reached out to customer service, they were able to walk me through a different website to set up the automatic payment from my bank account. It would probably be beneficial to most if that information was included in the welcome packet as another option for setting up payments.

1 year ago

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Eddie Bragg Morristown, TN

When we thought of the possibility of refinancing our home, a lot of questions came to mind. Do we stay with our current lender or explore what is available today. We tried with our current lender and did not get good vibes; like it was a bother to ask. After research, and many calls, I clicked on AmeriSave and things started to happened. Ken called and I gave him our information; he offered a great loan rate and the streamline process began to happen. A few days later Sabrina the processor called, and in a day Joey was calling to set a closing date. Professional, courteous and very well presented from the start to the final paper signing. This is the way it should be; WHAT A TEAM! Thank guys, Eddie and Rosemary

5 years ago

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John Wayne Stephens High Point, NC

I recently refinanced my home with Amerisave Mortgage, Brandon D represented me for the processing steps. This was a trouble-free refinance ending with a great interest rate.I thought I was going to have trouble proceeding with the loan because during the time the processing was being done I ended up with covid 19 but everything continued along smoothly.. I think I might have been the first virtual refinanced closing ever and John G took care of all the signing the processing and getting me the paperwork and having me sign it , he followed all the safety protocols for safety from the virus.I can't thank AmeriSave and everyone concerned all the way to the processor making sure everything was correct for closing. I love my new interest rate thank you John Wayne

5 years ago

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Mojo Loften

Can not get someone to call you back. After the loan goes through you are on your own. And the woman was very argumentative. Not what you want to hear on a $70,000 home.

5 months ago

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Eugene

The people who work with you work extended hours so you can contact them all day not just 9+5

5 months ago

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Kurt

Process exceeded my expectations completely, expedient, understandable, and as promoted.

5 months ago

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Manfred

Outstanding teamwork by everyone involved in the refinancing. Everyone was on top of everything which made all this very smooth. Thanks again for everyone's help and courtesy

5 months ago

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Verified Customer

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Richard

Amerisave was first to answer my request by more than a week. Had most details worked out by time othr lenders showed up.

9 months ago

Reply from AmeriSave Mortgage

We appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 4th, 2025

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Wilhelmina

I love Amerisave! Joseph Smith and his team provided me with exceptional service and were always available to answer questions.

9 months ago

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Jerry

Great experience with JR, who was reliable and kept his promises. His communication was refreshing and appreciated. However, I felt there could have been a clearer explanation regarding the process with the checks and title company. Overall, solid service but room for improvement in communication.

1 year ago

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Rhonda

I had limited interaction with their service, but my experience was mixed. Communication could definitely improve, as I often felt left in the dark. However, I can't deny that they did a good job overall. While there were some issues, I appreciate their efforts and would consider using them again.

1 year ago

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James

Amerisave made my life easier. The loan that I obtained helped me with my finances. I would recommend Amerisave to anybody looking to save money on their mortgage.

1 year ago

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Jason

Their responses were prompt and they were proactive in reaching out to me. Their availability and ease of contact made it simple to get my questions answered.

1 year ago

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Verified Customer

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Anonymous

I had a wonderful experience at this establishment. The service was excellent. I highly recommend it to anyone looking for a great experience. 5 stars!

1 year ago

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Nolan

I would rate my experience poorly because there was only one person who truly helped me throughout the entire process. I was expecting more support and guidance, but unfortunately, that was lacking. Hopefully, in the future, there will be better assistance available to customers like myself who rely on it.

1 year ago

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Jeanine

I found Derek Z. to be available whenever I called. The customer service was impeccable and I appreciated their responsiveness. Highly recommended for any assistance needed!

1 year ago

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Vicki

One agent that I had was awesome. The other one was not bad, but just did not seem as well educated in your way. Esther Aubrey is amazing. So if you could model your employees after her, I would do that.

1 year ago

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Anonymous

They're real good, friendly, and professional. But they charge way too many fees. I borrowed like 20,000 on my house and it cost me 26,000. So that wasn't very much of a good deal.

1 year ago

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April

My service was phenomenal. My adviser was Philip and he went above and beyond to make sure all my information was submitted accurately and in a timely manner.

1 year ago

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Paul

The guy named Jason, I gave him a 10 out of 5. But the person who handled my actual mortgage, I don't actually even know their name. That's how much I talked to her that she would get a -1. There is a very mixed emotion. It's messed up because my mortgage handler didn't actually do my mortgage. So it was a really, really jacked up experience.

1 year ago

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Robert Kings Mountain, NC

The sales people and loan officers are very personable and professional. They were great explaining my loan process and I felt comfortable working with them.

1 year ago