Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Victor Shreveport, LA

Amerisave employees contacted me initially and made it a lot easier than other companies. They get back to me very quickly. Tyler Elms was great. They contacted me mulptile times throughout the day to get certain information instead of getting it all during one call.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 5th, 2021

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Verified Customer

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Isaiah Mohnton, PA

The customer service was responsive. The only negative thing is that its too premature, the loan was already sold to another company and they didn't keep the portfolio.

3 years ago

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Verified Customer

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Douglas Fort Mill, SC

I am satisfied. It took a little longer than expected. I had to jump through the same hoops over and over again. It was kind of frustrating but it all worked out. It was great.

3 years ago

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Verified Customer

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David Georgetown, TX

Kareem did a fantastic job. She insured that is was so easy. It was unbelievable. They have been able to answer every questions from the beginning. They are fantastic.

3 years ago

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Verified Customer

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Clinton Fort Mill, SC

I liked that everything was online and was submitted electronically. There were a couple of hiccups with appraisal process. I would still recommend them because they have the lowest rate.

3 years ago

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Verified Customer

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Sheron Milton, FL

This company went above and beyond for me. If they had not done what they did, I would have lost my home and been pretty much homeless. I really appreciate them.

3 years ago

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Verified Customer

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Suvobroto Ghatak Rockledge, FL

Very fast processing, good communication. The reason for a 4 star is because I felt I could have qualified for a lower rate, as I found out later from other mortgage companies, after my refinance

3 years ago

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Verified Customer

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Joseph Hartford, MI

To the other people that are thinking about refinancing, go ahead and work with AmeriSave. They are good at being there every time there is a questions. I am happy with them.

3 years ago

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Verified Customer

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Karen Driftwood, TX

There were some hiccups because they weren’t communicating well and asked me for the same thing over and over again. The loan closer was excellent. She got everything taken care of.

3 years ago

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Verified Customer

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Lev Sherman Oaks, CA

The loan originator was extremely helpful. Overall it was very good but it took too long to close but that wasn’t amerisave’s problem, Union Bank created some problems.

3 years ago

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Verified Customer

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Carolyn Chula Vista, CA

Seems to be a very good company. The process is extremely easy. Everything went through without problems. It was done in ten days. The price is very competitive.

3 years ago

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Verified Customer

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Lucas Norman Park, GA

It’s a great company. I would recommend them to anyone wanting to refinance. Jonathan, our rep was very helpful and stayed in contact the whole refinance process.

3 years ago

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Verified Customer

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David Rios Pueblo, CO

Very good with communication in the process and are very knowledgeable in there respective trades. To me communication is everything and these guys nailed it.

3 years ago

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Verified Customer

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John Stafford, VA

Quick and easy refinance of my home mortgage. Would recommend to anyone looking into this service. Also was available on Sunday to start the process which was nice.

3 years ago

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Verified Customer

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Eric Madison, AL

3 years ago

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Verified Customer

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Carmen Frederick, MD

I was always updated with everything. They were very supportive and patient through the whole process. I am glad I chose it because it gave me the best rate.

3 years ago

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Verified Customer

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Ann Millsboro, DE

Everyone I dealt with was focused on helping me get my loan processed and securing me a mortgage. I am glad I chose merits save mortgage. It was very easy.

3 years ago

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Verified Customer

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Darwin Arlington Heights, IL

Everything was perfect. It is very convenient and aggressive. The people are knowledgeable. They can answer any question. I am glad I refinanced with them.

3 years ago

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Verified Customer

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Anton Seaford, DE

The experience was easy. When we needed them and reached out to customer service, the representatives were friendly and speedy getting appropriate responses.

3 years ago

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Verified Customer

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Ian Northbridge, MA

The process took longer than I anticipated but the agent I worked with was very helpful. It is not easy to log on the website after the loan is closed to get information about the loan.

3 years ago

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Verified Customer

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Jeanna Cedar Rapids, IA

The lender was very knowledgeable as was his assistant. They walked me through the whole process. They were very pleasant. Every phone call was returned.

3 years ago

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Verified Customer

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Alex Minneapolis, MN

There is some back and forth with the website because everything doesn’t work perfectly but they helped me with the issues that came up. It is the lowest rate.

3 years ago

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Verified Customer

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Sheila Crawfordville, FL

When I needed them they were very hands on. They are always there. Everything has been very easy. I highly recommend them for anyone who is looking to refinance their loan.

3 years ago

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Verified Customer

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Ronald Fort Myers, FL

It was easy doing everything online. It went pretty smooth and the people are pretty knowledgeable and good. All the forms are simple and get things done.

3 years ago

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Verified Customer

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Adrian Moreno Valley, CA

Their customer support was really good. They went above and beyond when I called them. They have the most competitive rate. It's simple to get done online.

3 years ago

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Verified Customer

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Robert Scottsdale, AZ

Amerisave called at the right time and it went pretty well though there was quite a delay, but that was a minor thing. I got answers, though not immediately.

3 years ago

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Verified Customer

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Kelvin West Roxbury, MA

Definitely have the best offer. They are also pretty on top of things and good at communication. They did a great job. I have nothing bad to say about them.

3 years ago

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Verified Customer

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Ravi Las Vegas, NV

The loan was very small. All the documentation was online. I could log in and see what was needed on my end. I was pretty happy with it. It is a pretty good company.

3 years ago

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Verified Customer

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Jeffrey San Clemente, CA

They communicated really well and worked with me through a couple of documentation issues. They were very accommodating. They get back to me right away.

3 years ago

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Verified Customer

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Oliver Seaside, CA

Overall it was a wonderful experience. I am very happy. The whole process was very easy. Every time I would ask a questions, I would get a response right away.

3 years ago

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Verified Customer

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Corey Spirit Lake, ID

Great customer service along with great communication. Using Amerisave was such an easy process and the gave us the best rate going. I would highly recommend them.

3 years ago

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Verified Customer

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Art Devera North Hills, CA

They are so professional people process our refinancing specially Mr. Brian M. & Ms. Joy G. I highly recommend to all my friends because of their service and trust.

3 years ago

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Verified Customer

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Kevin Richmond Hill, GA

Whenever I had questions, they were there. The loan officers are very helpful. It is easy because there is very little paperwork. I am extremely happy with my decision.

3 years ago

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Verified Customer

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Cynthia Bremerton, WA

All my questions and phone calls were returned promptly. Even though they did lose some paper work and I had to resubmit things it was a great experience. I hope other companies follow in your footsteps.

3 years ago

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Verified Customer

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Jon Vallejo, CA

Agent was prompt and resourceful and knowledgeable. It made the process smooth. It would be nice if there was something indicating how far along in the process you were.

3 years ago

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Verified Customer

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Sandra San Antonio, TX

I have been doing research on different companies and I found that AmeriSave was very convenient. Every one was very communicative. It is easy to access online.

3 years ago

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Verified Customer

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Susan Sarasota, FL

The process of refinancing was great. Been able to make my payment is another story! Want to pay but cannot login/register. It says my loan doesn't exist.

3 years ago

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Grady Mount Juliet, TN

There were some missteps along the way but everything worked and we got the loan we wanted. It was harder communicating over email instead of picking up the phone and calling.

3 years ago

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Verified Customer

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Matthew Jersey Shore, PA

I was working with Chris who was our representative He just made the process easy and we were in constant communication so yeah, overall just a really good experience.

3 years ago

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Verified Customer

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Anonymous Lake Saint Louis, MO

They have very good communication as far as sending your document that you need to have done with them so they can keep you in line as far as making sure the process keeps rolling ahead.

3 years ago

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Roli E Beaverton, OR

Be very careful working with this company, they are very shady. They offered me over 4K in lenders credits on my disclosures which significantly reduced my closing costs. I chose to work with them because the loan cost was lower than the other quotes I received.I worked with them for months and there was no talk of changing my closing costs then about a week to closing when it was too late to start the process with another lender the withdrew all the lenders credit and increased my closing cost. That‚Äôs so shady and unprofessional. Save yourself the hassle and work with other reputable organizations, I would never use them again and do not recommend them

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 2nd, 2021

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Verified Customer

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Rosa West Covina, CA

This is the best place to refinance. They are very fast and helpful. All my questions were answered by their great customer service. I am pleased with the business.

3 years ago

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Verified Customer

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Dominick Greenwood, MS

It was really easy to do business with them. They did everything they said they would. It was timely and the person who I dealt with was very informative.

3 years ago

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Verified Customer

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Robert Trenton, NJ

I refinanced with them about eight months ago and I had a good experience so I called my same one adviser back and use them again. Everything is upfront.

3 years ago

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Verified Customer

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Anonymous Westford, MA

Wonderful experience. The consultant who dealt with me was wonderful. She was so very responsive. I was able to close the loan in less than twenty days.

3 years ago

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Verified Customer

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Darren Rio Vista, CA

Customer support is always readily available to answer your emails. The processor I had was very friendly and knowledgeable. He offered me a great deal.

3 years ago

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Verified Customer

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Jeremy Perris, CA

4 customer service, patryk was awesome! Great feeling when your able to have all your questions answered very quickly. All around great experience thanks again patryk.

3 years ago

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Verified Customer

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Ann Hollis Kennesaw, GA

Chad J, my Loan Originator, was so knowledgeable and helpful guiding me every step of the process. His follow-ups demonstrated his concern with my best interest at hand.

3 years ago

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Verified Customer

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Los Angeles Arcadia, CA

Initial Rep was good. But as the process transitioned the service and communication got progressively worse. Lul S was not a good rep. I would have referred AmeriSave to friends but my experience with her was so bad that i wouldn't recommend you guys to anyone else.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 25th, 2021

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Verified Customer

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Melissa Cleveland, TN

Very satisfying mortgage company. The process is very easy. Any question or problem they were really good to answer and work with me on any situation that came up.

3 years ago