Name: AmeriSave Mortgage
Rating: 4.9

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Anonymous

I had a mixed experience with customer support. Initially, my first rep wasn't very helpful, but the new representative was phenomenal and very assuring. Although I didn't need extensive assistance, I found the team to be quick and responsive, answering all my questions satisfactorily. Overall, I appreciate their helpfulness.

1 year ago

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Douglas

I had a great experience! The team was very responsive and communicated effectively throughout the process. They addressed all my questions promptly and thoroughly. I had no issues at all. Highly recommend their service!

1 year ago

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Nancy

I had a mixed experience with customer support. One representative was really helpful, making it easy to get the assistance I needed. However, I struggled to connect with another rep, which was frustrating. Overall, while I appreciated the good service, the difficulty in reaching someone was a downside.

1 year ago

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Anonymous

I had a generally positive experience with timely responses to my inquiries. However, I found the credit card payoff process cumbersome, as it required physical checks instead of electronic payments. On the plus side, the staff were very helpful and provided clear explanations throughout my interactions.

1 year ago

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Rhonda

I've had a frustrating experience with my claims. The support has been confusing and unhelpful, leading to denied claims based on unclear legal language. After a plumbing leak, I had to handle repairs myself and still haven't received my reimbursement. Overall, I'm not satisfied with the service.

1 year ago

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Adelle

I've faced confusing and unhelpful support regarding my claims, including a plumbing leak that was denied. The response time was poor, especially during urgent situations. I had to manage repairs myself and still haven't received reimbursement. Overall, my experience with the service has been frustrating and disappointing.

1 year ago

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Anonymously

I had issues with my heater and Home Warranty was unresponsive, which was frustrating during the cold. I also had a problem with my dishwasher; the technician said it was too old for parts. Communication with customer service has been poor, and I'm still waiting for a resolution. Overall, my experience has been disappointing.

1 year ago

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Tommy

I had a great experience with customer support. The representatives were knowledgeable and kept me informed throughout the process. Everything went smoothly, and I couldn't ask for more. Highly recommend their service!

1 year ago Edited April 15, 2025

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John

I had an excellent experience with this service. Communication was prompt and helpful, making the entire process smooth and pleasant. I would highly recommend them to others based on my positive interactions and overall satisfaction.

1 year ago Edited April 15, 2025

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Joseph

I found the team to be incredibly knowledgeable and professional, providing a level of service that I haven't experienced elsewhere. Everything was satisfactory, and I have no complaints at this time. Overall, a positive experience that I highly recommend!

1 year ago Edited April 15, 2025

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Donna

The communication was wonderful, making my experience very positive. However, I feel that there was no need for further discussion. Overall, I appreciate the service and thank you for the assistance!

1 year ago

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Charles

I had a positive experience overall, as my agent went above and beyond to ensure everything worked out for me. However, there were times when I didn't receive a return call, likely due to their busy schedule. I appreciate their hard work and just encourage them to keep it up. I'm grateful for their assistance!

1 year ago

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Tamara

I had an excellent experience with customer support. They were timely and professional, especially when I faced an issue with a check that blew away. They quickly canceled it and sent me a new one the next day. Overall, I'm very pleased with their service and how helpful they were.

1 year ago

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Eric

I had a positive experience overall. The team was incredibly supportive, especially Michael Wilson, who stayed with me throughout the process, even during the holidays. While there were some communication challenges with Lucas, we eventually got everything sorted out. I appreciate their dedication and assistance in resolving my issues.

1 year ago

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Anonymously

I had a generally positive experience with customer support. While there was a slight delay in getting an appraiser, which was likely due to scheduling and not Amerisave's fault, the overall process was smooth. The team was friendly, and I appreciated their assistance throughout.

1 year ago

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Anonymously

I had a good experience with customer service; they were efficient and followed through. However, the document processing took longer than expected, which was frustrating. Overall, I recommend the company for their capable staff but wish they improved their timeliness.

1 year ago

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Leonard

I had a great experience! The service was consistent and prompt throughout the entire process, making everything run smoothly. I appreciate the attention to detail and responsiveness. Thank you for a perfect interaction!

1 year ago

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Bobbie

I had a fantastic experience! The team took care of all my needs and ensured everything was well-managed. Carrie Monk and Sal were exceptional, providing outstanding service. I couldn't have asked for anything better. Highly recommend!

1 year ago

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Tammie

I found the service to be very helpful and efficient. Although I haven't used it yet, I have high expectations. Overall, I believe it has been very good so far, and I hope it continues to maintain this quality.

1 year ago

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Betty

I found the process to be informative, and the customer support was excellent. I received regular updates on the necessary items leading to the closing. While the overall process took longer than I anticipated, I was pleased with the experience and the assistance provided throughout.

1 year ago

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Vernon

I found AmeriSave Mortgage's customer support to be quite informative, which I appreciated. Overall, I had a positive experience and don't have any additional feedback to share at this time. Thank you for the assistance!

1 year ago

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Anonymously

I had a great experience with my mortgage process. The team went above and beyond to ensure everything was handled promptly. Both my loan underwriter and the originator were very helpful, making the entire process smooth and efficient. Highly satisfied with the service!

1 year ago

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Era

I had a mixed experience with the service. While I found some aspects satisfactory, others left much to be desired. Additionally, there were specific inquiries that went unanswered, which was disappointing. Overall, I hope they can improve their responsiveness and address concerns more effectively.

1 year ago

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Roger

I had a mostly positive experience, as all my questions were answered and issues resolved efficiently. However, I faced a minor problem with preprinted checks from AmeriSave, as one vendor refused to accept them due to specific date requirements. Overall, I'm satisfied but suggest clarifying details beforehand.

1 year ago

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Russell

I had a great experience with the service; they were really fast and attentive. I have no complaints about them at all. Overall, I found them to be excellent in their service, and I would definitely recommend them to others!

1 year ago

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Sherrill

I had a great experience with Amerisave as they maintained constant communication throughout the refinancing process. I highly recommend them, but they could improve by providing clearer details about the closing process and issuing checks. A follow-up document would also be helpful.

1 year ago

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James

I had a great experience with this company. They answered all my questions quickly and professionally, making the process easy and efficient. I would definitely recommend them for their excellent service!

1 year ago

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Emanuel

I was impressed with the proactive approach taken to ensure a smooth refinancing process. Everything was well-communicated and easy to access, which made the transition seamless. However, customer support could use improvement, as responses took longer than expected. Overall, keep up the good work!

1 year ago

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Ellen

The team is composed of great people who are responsive and follow through on their commitments. However, I would appreciate more transparency about the collective process from the start, as the HELOC application felt more intensive than a regular mortgage. Overall, they provide good service, but clearer communication would enhance the experience.

1 year ago

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Eugenia

I had a fantastic experience with this company for my second mortgage. The customer support was excellent, with consistent communication and a truly supportive loan officer. I highly recommend them to anyone looking for reliable service!

1 year ago

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Scott

Ryan exceeded my expectations and made everything incredibly easy for me. I had no issues with the service and felt completely satisfied. Overall, a great experience that I would recommend to others!

1 year ago

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Sonja

I had a very supportive experience with the service. Whenever I had questions, they responded promptly, which made the process smooth. Overall, it was a great experience, and I would consider using them again in the future.

1 year ago

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Michael

I had a great experience with JR. He was respectful and kept his promises, calling back exactly when he said he would. It's refreshing to deal with someone who values communication and integrity. Highly recommend!

1 year ago

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Christopher

I found the service to be very helpful and friendly, but communication could be improved, especially before closing. Overall, my experience was satisfactory, though there were moments where I felt more information could have been shared.

1 year ago

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Pedro

The communication was good, as they were very receptive to my concerns and responded quickly to any issues I encountered. Overall, I had a positive experience and appreciated their attentiveness.

1 year ago

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Patricia

The service was decent, but there’s definitely room for improvement. While the pace was acceptable, I believe there are more efficient ways to handle things. Overall, it was satisfactory, but I hope for a quicker response in the future.

2 years ago

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Libby

I had a fantastic experience! The support team was incredibly helpful and available whenever I needed assistance. They answered all my questions promptly and effectively. I can't think of any negatives. Highly recommend their service!

2 years ago

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Joyce

The service was quite inconsistent. Sheena provided excellent service initially, but the next person was subpar. Thankfully, Sheena stepped in again and did a great job. Overall, the experience was a mix of good and not-so-good service.

2 years ago

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Michael

I have had a positive experience working with them, giving them a solid 5-star rating. The team has been excellent to collaborate with, providing great service and support throughout.

2 years ago

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Michael

The process was smooth and efficient. Everything went smoothly, from gathering necessary documents to the turnover. I was pleased with how smoothly everything went. Overall, a happy customer here!

2 years ago

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Catherine

I would rate my experience a 5 because anytime I needed assistance, someone was readily available to help. Nikki made sure to keep me informed and updated throughout the process, which I greatly appreciated.

2 years ago

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Nicholas

My experience with the loan process was overall positive. Dealing with Eric made it easy, especially as a first-time buyer. The loan processor was decent, but Eric's assistance stood out. The process was smooth, and I appreciated the support.

2 years ago

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Daryl

They were extremely helpful and took the time to answer all of my questions. Their customer service was top-notch and I felt valued as a customer. I highly recommend their services to anyone in need of assistance.

2 years ago

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Safak

I recently purchased the product and I must say, I am extremely satisfied with my purchase. The quality is top-notch and it exceeded my expectations. I highly recommend this product to anyone in need of a reliable solution.

2 years ago

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Joseph

I could always get an answer to my question when I had one, and they were always there to support me. David is the guy that I did most of my stuff with, and he is a very reliable and trustworthy person.

2 years ago

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Jennifer Basalone San Ramon, CA

Best mortgage service I ever used. Got me my dream home and worked with me to get the payment I needed and the right terms. Dalton J was the best rep I ever had for a mortgage. Honest, upfront, and kept my interests first.

2 years ago

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Jeffery

I appreciate them taking care of us and and getting us our loan fairly quickly. The process was fairly easy. Whenever we needed to find an answer to a question, they were there for us.

2 years ago

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RnL Levine

Loan originator and processor were extremely knowledgeable and helpful. Online portal was easy to navigate. My only complaint is that when my original contact left the company, I was not informed nor given information on how to proceed. I had to make several calls to customer service to figure it out.

2 years ago

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Micheletomczak

Anytime I called my loan officer, they would get back to me right away if they couldn't talk to me right there. And they answered all my questions timely. They did a great job, I'm pleased.

2 years ago

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Devinshaw

They were very on top of getting me approved, finding out how much I could be approved for, and just staying on top of basically everything to help me get get it approved so I could be able to get a home.

2 years ago