Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Stanley Shelton, CT

Their only shortcoming was it took forever to get my bank statements reviewed for approval. Artificial intelligence really struggles. Everything else was great. The only person I dealt with was always responding quickly.

3 years ago

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Verified Customer

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James Louisville, KY

Anytime I sent an email or left a voicemail, someone got back to me within a reasonable amount of time. They were very helpful. Communication was good. Everything moved fairly quickly.

3 years ago

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Verified Customer

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Michael Port Richey, FL

Everything is fine. The people I worked with were absolutely fantastic to work with. Every time I call, I get the answers and stuff I need. I hoping that I could call and cancel automatic payments and not have to write it.

3 years ago

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Verified Customer

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Gabrielle Cincinnati, OH

The person I worked with seemed very knowledgeable and he worked out nicely. It went very quickly because it is very efficient and they walk you through the process. There are a lot of automated messages that were kind of useless.

3 years ago

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Verified Customer

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Melinda Ochoa Oakland, CA

I learned my last refi mortgage company did not record the title documents at all, it was a mess. Amerisave was patient and helped me get everything corrected and recorded properly. Amerisave was fabulous!

3 years ago

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Verified Customer

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Douglas Eustis, FL

Excellent customer service in a timely manner. It is a great help all around. They did a wonderful job. It was simple and my questions were answered quickly. I am glad I saw the advertisement.

3 years ago

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Verified Customer

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Barbara Munster, IN

We were working with another company and found that Amerisave was more straightforward and had a better rate. It was very quick and easy. They will text you back promptly and give you any answer you need. It is great.

3 years ago

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Verified Customer

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Karen Bowie, MD

This is my first experience doing it myself and they made it easy through the internet with the little portal they have. If I had questions, they were always prompt responding.

3 years ago

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Verified Customer

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Anonymous Newport, KY

When I needed them, they were helpful and available. It took a little longer than anticipated because we ran into some issues but they were able to resolve it and they were honest. It was pretty adequate.

3 years ago

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Verified Customer

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Nicholas Flushing, MI

We did have to keep providing the same information numerous times because some stuff was dropped through the cracks. All our questions were answered clearly and they kept in constact the whole time. We are very pleased.

3 years ago

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Verified Customer

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Tiffany Provencher Greenville, NH

They were very helpful getting me a great rate refinancing my home. Everyone that I spoke with or emailed was extremely kind and professional with me. I would recommend them to my friends and family indeed.

3 years ago

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Verified Customer

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Imtiaz Mondal Rosemount, MN

It is the most convenient and comparatively easy. The information about the mortgage was pretty transparent. It was easy to get a hold of a loan officer. Whenever I needed information, the response was pretty quick.

3 years ago

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Verified Customer

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Lori Harleysville, PA

The process is pretty easy especially since I was guided through everything I needed efficiently. Every time I emailed the, I got a response quickly and got the information I needed.

3 years ago

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Verified Customer

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Leslie Unicoi, TN

They are very helpful. Because of them I was able to purchase a home. I had a lot of questions and they made sure I was walked through it and I understood everything. She did a great job.

3 years ago

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Verified Customer

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Kurtis Saint Augustine, FL

The only thing I think they could do better is when they are gathering information for the loan, it could be more organized and not ask the same stuff two times. That was the biggest problem, the organization. They gave the best rate and I am glad I chose them.

3 years ago

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Verified Customer

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John Huntington Beach, CA

Nothing could be any better. They are fast and very helpful. There is no lying. They are very trustworthy. I look forward to doing business with them again. I couldn’t be happier. I would definitely recommend them.

3 years ago

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Verified Customer

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C Grand Junction, CO

We have used it multiple times in the past and is has been good every time. Everything was done exactly how they had said they were going to do it. There were no problems. It was easy and super fast.

3 years ago

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Verified Customer

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Brian Homer, LA

We would recommend amerisave to anyone. It was extremely easy because of the website. We got it done in a day. They lady that helped us told us everything. She got back to us.

3 years ago

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Verified Customer

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Sharon Versailles, MO

Staff is very responsive and listen to you. They got us what we needed. I thoroughly enjoyed the process. It really was hassle free and easy. Everything was streamlines and organized.

3 years ago

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Verified Customer

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Yestella Kissimmee, FL

AmeriSave’s home page I found to be confusing and it was often difficult to find the documents that they wanted me to upload and where to put them and the person who I worked with in customer service would change. The interest rate is low so I am still glad I went with AmeriSave.

3 years ago

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Verified Customer

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Katherine Fort Washington, MD

If I ever had a question, I could call them and they would answer right away. They were very responsive and streamlined everything. It made it very easy. I highly recommend them.

3 years ago

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Verified Customer

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charles currie Jackson, TN

My experience with AmeriSave was excellent. The refinance process was simple and they didn't waste any time informing me to what I needed to do and I was able to close in a few days. I recommend them above all the rest

3 years ago

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Verified Customer

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Robert Georgetown, TX

We chose them because they were the best to work with though there were a lor of issues between departments that made it drag out for more days than I think is normal but it still isn’t horrible. It is just the longest mortgage.

3 years ago

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Verified Customer

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Douglas Niles, OH

The process was very pleasant and everyone was very professional. Everything was easily understood. When they send you something, you are alerted immediately. We were pleased.

3 years ago

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Verified Customer

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Roqueza Hudson, MI

I am happy I was able to get the house I like. I got very good feedback from a lot of people from this company. The ones that worked on my case were really into it. She worked really hard on my case. I had to delay the closing date one or two weeks. It is not going to be an easy process but it is going to be what it can be.

3 years ago

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Verified Customer

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Craig Mesa, AZ

Customer service was always available to answer any questions I had. They were able to get the process done very quickly. It took about four or five weeks to get through the process.

3 years ago

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Verified Customer

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Steven Grand Rapids, MI

If anybody needs a loan I would recommend them. They did a good job for me. I am seeing the money. I am happy. They helped me out a lot. It took a while but they got it done for me.

3 years ago

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Verified Customer

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Virginia Wellington, NV

Every body was helpful getting me through the process. The loan was done in like three weeks. It was amazing. They walked me through everything so I understood everything. I would certainly recommend them.

3 years ago

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Verified Customer

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George South Yarmouth, MA

Everybody was very professional. They followed up though sometimes I couldn’t get through to the person I needed and everybody wasn’t on the same page. I am happy that I went with them.

3 years ago

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Verified Customer

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Anonymous Poway, CA

The support was a 5 they did their job and they notified me of everything which is wonderful. All they did their job and I was very satisfied and Adam was a wonderful person to to work with.

3 years ago

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Verified Customer

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Nirmala Singh Bellingham, WA

The process started off great with the first representative. As soon as it was passed on to others, my experience was horrible. No returned calls or emails. Then to compound the horrible experience, there was a mix up with the mailing of the closing documents to the co-borrower which resulted in the closing date being pushed back. My frustration increased when my calls to fix the mix up weren't returned.

3 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jun. 8th, 2021

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Verified Customer

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John Las Vegas, NV

Amerisave made it as easy as possible. Everything was explained in detail in a step by step basis. They were great if I had any questions. They whole process was very timely. Not cumbersome whatsoever.

3 years ago

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Verified Customer

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Joel Lancaster, CA

My initial conversation with a representative was straight forward and I was optimistic about things. All I needed was handled. Communication was the focal point. It is always easy and perfect. So far so good.

3 years ago

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Verified Customer

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Barry Eugene, OR

Every time I needed a questions answered, they were quick to answer or return my call. I like that kind of customer service. They just update some of their processing because it had to be done by snail mail. There were some issues with the documents but those were resolved qucily. I trust the people I worked with.

3 years ago

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Verified Customer

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Eddie Orlando, FL

Our customer support people worked really great and they were really responsive. They did an excellent job managing the process and making sure I had all the information I needed.

3 years ago

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Verified Customer

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Kimberly Trinidad, CO

The gentleman I worked with was always very cordial and helpful. He was very tuned into my frustrations with the repeated requests for information and did his best to resolve the issues.

3 years ago

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Verified Customer

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A.H. Saint Augustine, FL

Fast and thorough service. I appreciated their convenient portal and being notified when something changed in my portal for me to view. This kept the process going for my loan smoothly.

3 years ago

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Verified Customer

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Elisa Sacramento, CA

The loan officer was super helpful. I'm an elderly person and have a little bit of difficulty with the technology of doing Docusigns and all of that and he was very patient and and helpful throughout the whole process.

3 years ago

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Verified Customer

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Roberto Andover, MA

They offered me a very good deal. I appreciate the loan officer activities and what they did in order to have a straightforward process and agree with my needs and accommodations.

3 years ago

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Verified Customer

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Tanya Gilbert, AZ

I got a great rate. I liked the guy I worked with. He was very knowledgeable and helped me pick the product that was right for me. It took a little longer than expected but in the end it wall went through.

3 years ago

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Verified Customer

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Thomas Stafford, VA

AmeriSave is an excellent company to work with. I am very pleased with them.The representative made everything easy. Communication was great. It made the process smooth. I would gladly do business with them again.

3 years ago

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Verified Customer

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Phimchanok Brandon, FL

I'm glad I chose AmeriSave. The other lender I talked to said they take about three months or something like that but AmeriSave will take only one month or less so that's why I did actually decide to go with AmeriSave.

3 years ago

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Verified Customer

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William Jensen Beach, FL

The whole process from start to finish was only about six and a half weeks. Everything moved along quickly. My contact exceeded my expectations. The website is very efficient.

3 years ago

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Verified Customer

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Vickie Payton Thorsby, AL

I had been with my past mortgage company 30 years. They could not match the interest rate and the service I received was excellent. My loan officer Jacob B. was the best. The loan process was so simple.

3 years ago

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Verified Customer

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Anonymous Goodyear, AZ

Based on the experiences I have had with other mortgage companies I am glad I went with Amerisave. They are efficient and always reach out first. They kept us informed every step of the way.

3 years ago

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Verified Customer

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Robert Alexandria, VA

3 years ago

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Verified Customer

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William Hudson, WI

I know the gentleman that I initiated my loan with was very easy to get ahold of. He was very quick to respond. I had some problems with getting the loan amount straightened out and it actually got straightened out the day before the closing.

3 years ago

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Verified Customer

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Lewis Antioch, CA

I chose Amerisave Mortgage because I had a difficult mortgage to do because I chose forbearance for one month and you guys said you would take it on and it did take longer to get it done but you eventually got it done.

3 years ago

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Verified Customer

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Rico Hellertown, PA

I was able to find a really good rate online and you know then when I went through the process it was it was really easy so I just went with it and was always happy with the whole process from start to finish.

3 years ago

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Verified Customer

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James Vallejo, CA

I chose them because they have a good reputation and I am glad I did it. Jacob made it real easy. He was the guy who helped me in the process. He got me all the information I needed.

3 years ago