Name: AmeriSave Mortgage
Rating: 4.9

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Verified Customer

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Michael Welchman Cape Coral, FL

It was good until the interface and actual use of their website was revealed. It is not intuitive nor is the bi-monthly payment option. I dont even think its leagle for them to continue to charge me interest on money that I dont owe them if I pay that way. I would not use them again.

4 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback regarding your mortgage experience. It is very important to our company and we value the information that you have provided. If further assistance is needed, please do not hesitate to contact our Customer Care Team at our toll-free number: 888-700-4026 or by email at customersatisfaction@amerisave.com.

Nov. 8th, 2021

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Verified Customer

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Paul Austin, TX

I have made my first payment so don't have a benchmark to compare to. I never received my account information so that I could setup my online banking and only found out when I received letter explaining mortgage is now with your Corp

4 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Nov. 1st, 2021

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Verified Customer

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grayer margaret Macon, GA

my experience with them was very good. they were patient with me and was very helpful with walking me thru using the computer to making the loan and closing on the loan.

4 years ago

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Verified Customer

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Marcus Detry Miami, FL

Lauren F. was absolutey phenomenal in walking us through the entire process and supporting us through a delayed closing. She is a major asset to the company!!!

4 years ago

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Verified Customer

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Geoffrey

When we went on vacation, the communication was lacking but the rest was quick and easy and the person in charge of our loan was very informative. It was a good experience.

4 years ago

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Verified Customer

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Robert Colleyville, TX

All questions were answer. People were available to answer questions. There were many lengthy questions, that is the only negative. Everything else was excellent.

4 years ago

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Verified Customer

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Anonymous Auburn, AL

When I was searching online, they were the top company. I am glad I went with them. The process is easy. My questions were answered. It was straightforward.

4 years ago

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Verified Customer

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Brandon Lawrence, KS

We are glad we did our financing with Amerisave because it is easy and Juliane was great to work with. Everyone was kind and patient. It was made clear and simple for us.

4 years ago

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Verified Customer

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John

Most of the questions and forms were able to be done online until the final closing. It is very easy. Everyone seems to know what they are talking about.

4 years ago

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Verified Customer

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Timothy Anniston, AL

I refinanced with them because I had previously had good service with them. It was easy and convenient. I hope they keep up the good customer service.

4 years ago

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Verified Customer

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Edward Dallas, GA

Excellent customer service. The people I talked to were very prompt, helpful, courteous, and processional. They did a great job. Everything was easy. It went very smoothly.

4 years ago

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Verified Customer

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Alayne Everett, WA

We worked with Rebecca M. I felt like she was a phone call away. She was very helpful and easy to work with. If I had issues, she helped me resolve them.

4 years ago

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Verified Customer

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Baljit Reno, NV

I think I got a better rate with them than I would with anybody else out there. I like that the process is easy and simple. It works. I am glad I did it.

4 years ago

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Verified Customer

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Ron Hoyt Virginia Beach, VA

A simple, streamlined process. No surprises and always communicating and helpful. Have already recommended to two people, one who refinanced with them.

4 years ago

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Verified Customer

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Isaiah Mohnton, PA

The customer service was responsive. The only negative thing is that its too premature, the loan was already sold to another company and they didn't keep the portfolio.

4 years ago

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Victor Shreveport, LA

Amerisave employees contacted me initially and made it a lot easier than other companies. They get back to me very quickly. Tyler Elms was great. They contacted me mulptile times throughout the day to get certain information instead of getting it all during one call.

4 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 5th, 2021

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Verified Customer

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David Georgetown, TX

Kareem did a fantastic job. She insured that is was so easy. It was unbelievable. They have been able to answer every questions from the beginning. They are fantastic.

4 years ago

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Verified Customer

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Douglas Fort Mill, SC

I am satisfied. It took a little longer than expected. I had to jump through the same hoops over and over again. It was kind of frustrating but it all worked out. It was great.

4 years ago

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Sheron Milton, FL

This company went above and beyond for me. If they had not done what they did, I would have lost my home and been pretty much homeless. I really appreciate them.

5 years ago

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Clinton Fort Mill, SC

I liked that everything was online and was submitted electronically. There were a couple of hiccups with appraisal process. I would still recommend them because they have the lowest rate.

5 years ago

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Suvobroto Ghatak Rockledge, FL

Very fast processing, good communication. The reason for a 4 star is because I felt I could have qualified for a lower rate, as I found out later from other mortgage companies, after my refinance

5 years ago

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Verified Customer

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Lev Sherman Oaks, CA

The loan originator was extremely helpful. Overall it was very good but it took too long to close but that wasn’t amerisave’s problem, Union Bank created some problems.

5 years ago

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Karen Driftwood, TX

There were some hiccups because they weren’t communicating well and asked me for the same thing over and over again. The loan closer was excellent. She got everything taken care of.

5 years ago

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Verified Customer

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Joseph Hartford, MI

To the other people that are thinking about refinancing, go ahead and work with AmeriSave. They are good at being there every time there is a questions. I am happy with them.

5 years ago

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Verified Customer

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Carolyn Chula Vista, CA

Seems to be a very good company. The process is extremely easy. Everything went through without problems. It was done in ten days. The price is very competitive.

5 years ago

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Lucas Norman Park, GA

It’s a great company. I would recommend them to anyone wanting to refinance. Jonathan, our rep was very helpful and stayed in contact the whole refinance process.

5 years ago

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David Rios Pueblo, CO

Very good with communication in the process and are very knowledgeable in there respective trades. To me communication is everything and these guys nailed it.

5 years ago

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John Stafford, VA

Quick and easy refinance of my home mortgage. Would recommend to anyone looking into this service. Also was available on Sunday to start the process which was nice.

5 years ago

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Verified Customer

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Eric Madison, AL

5 years ago

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Verified Customer

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Carmen Frederick, MD

I was always updated with everything. They were very supportive and patient through the whole process. I am glad I chose it because it gave me the best rate.

5 years ago

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Verified Customer

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Anton Seaford, DE

The experience was easy. When we needed them and reached out to customer service, the representatives were friendly and speedy getting appropriate responses.

5 years ago

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Verified Customer

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Ian Northbridge, MA

The process took longer than I anticipated but the agent I worked with was very helpful. It is not easy to log on the website after the loan is closed to get information about the loan.

5 years ago

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Verified Customer

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Ann Millsboro, DE

Everyone I dealt with was focused on helping me get my loan processed and securing me a mortgage. I am glad I chose merits save mortgage. It was very easy.

5 years ago

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Verified Customer

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Darwin Arlington Heights, IL

Everything was perfect. It is very convenient and aggressive. The people are knowledgeable. They can answer any question. I am glad I refinanced with them.

5 years ago

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Verified Customer

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Alex Minneapolis, MN

There is some back and forth with the website because everything doesn’t work perfectly but they helped me with the issues that came up. It is the lowest rate.

5 years ago

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Verified Customer

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Jeanna Cedar Rapids, IA

The lender was very knowledgeable as was his assistant. They walked me through the whole process. They were very pleasant. Every phone call was returned.

5 years ago

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Verified Customer

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Ravi Las Vegas, NV

The loan was very small. All the documentation was online. I could log in and see what was needed on my end. I was pretty happy with it. It is a pretty good company.

5 years ago

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Verified Customer

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Kelvin West Roxbury, MA

Definitely have the best offer. They are also pretty on top of things and good at communication. They did a great job. I have nothing bad to say about them.

5 years ago

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Verified Customer

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Jeffrey San Clemente, CA

They communicated really well and worked with me through a couple of documentation issues. They were very accommodating. They get back to me right away.

5 years ago

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Verified Customer

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Sheila Crawfordville, FL

When I needed them they were very hands on. They are always there. Everything has been very easy. I highly recommend them for anyone who is looking to refinance their loan.

5 years ago

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Verified Customer

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Ronald Fort Myers, FL

It was easy doing everything online. It went pretty smooth and the people are pretty knowledgeable and good. All the forms are simple and get things done.

5 years ago

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Verified Customer

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Adrian Moreno Valley, CA

Their customer support was really good. They went above and beyond when I called them. They have the most competitive rate. It's simple to get done online.

5 years ago

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Verified Customer

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Oliver Seaside, CA

Overall it was a wonderful experience. I am very happy. The whole process was very easy. Every time I would ask a questions, I would get a response right away.

5 years ago

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Verified Customer

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Robert Scottsdale, AZ

Amerisave called at the right time and it went pretty well though there was quite a delay, but that was a minor thing. I got answers, though not immediately.

5 years ago

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Verified Customer

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Corey Spirit Lake, ID

Great customer service along with great communication. Using Amerisave was such an easy process and the gave us the best rate going. I would highly recommend them.

5 years ago

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Verified Customer

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Art Devera North Hills, CA

They are so professional people process our refinancing specially Mr. Brian M. & Ms. Joy G. I highly recommend to all my friends because of their service and trust.

5 years ago

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Verified Customer

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Jon Vallejo, CA

Agent was prompt and resourceful and knowledgeable. It made the process smooth. It would be nice if there was something indicating how far along in the process you were.

5 years ago

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Kevin Richmond Hill, GA

Whenever I had questions, they were there. The loan officers are very helpful. It is easy because there is very little paperwork. I am extremely happy with my decision.

5 years ago

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Cynthia Bremerton, WA

All my questions and phone calls were returned promptly. Even though they did lose some paper work and I had to resubmit things it was a great experience. I hope other companies follow in your footsteps.

5 years ago

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Verified Customer

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Sandra San Antonio, TX

I have been doing research on different companies and I found that AmeriSave was very convenient. Every one was very communicative. It is easy to access online.

5 years ago