Name: AmeriSave Mortgage
Rating: 4.9

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Verified Customer

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Susan Sarasota, FL

The process of refinancing was great. Been able to make my payment is another story! Want to pay but cannot login/register. It says my loan doesn't exist.

5 years ago

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Verified Customer

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Grady Mount Juliet, TN

There were some missteps along the way but everything worked and we got the loan we wanted. It was harder communicating over email instead of picking up the phone and calling.

5 years ago

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Verified Customer

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Anonymous Lake Saint Louis, MO

They have very good communication as far as sending your document that you need to have done with them so they can keep you in line as far as making sure the process keeps rolling ahead.

5 years ago

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Verified Customer

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Matthew Jersey Shore, PA

I was working with Chris who was our representative He just made the process easy and we were in constant communication so yeah, overall just a really good experience.

5 years ago

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Verified Customer

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Roli E Beaverton, OR

Be very careful working with this company, they are very shady. They offered me over 4K in lenders credits on my disclosures which significantly reduced my closing costs. I chose to work with them because the loan cost was lower than the other quotes I received.I worked with them for months and there was no talk of changing my closing costs then about a week to closing when it was too late to start the process with another lender the withdrew all the lenders credit and increased my closing cost. That‚Äôs so shady and unprofessional. Save yourself the hassle and work with other reputable organizations, I would never use them again and do not recommend them

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 2nd, 2021

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Verified Customer

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Anonymous Westford, MA

Wonderful experience. The consultant who dealt with me was wonderful. She was so very responsive. I was able to close the loan in less than twenty days.

5 years ago

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Verified Customer

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Darren Rio Vista, CA

Customer support is always readily available to answer your emails. The processor I had was very friendly and knowledgeable. He offered me a great deal.

5 years ago

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Verified Customer

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Dominick Greenwood, MS

It was really easy to do business with them. They did everything they said they would. It was timely and the person who I dealt with was very informative.

5 years ago

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Verified Customer

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Rosa West Covina, CA

This is the best place to refinance. They are very fast and helpful. All my questions were answered by their great customer service. I am pleased with the business.

5 years ago

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Verified Customer

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Robert Trenton, NJ

I refinanced with them about eight months ago and I had a good experience so I called my same one adviser back and use them again. Everything is upfront.

5 years ago

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Verified Customer

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Jeremy Perris, CA

4 customer service, patryk was awesome! Great feeling when your able to have all your questions answered very quickly. All around great experience thanks again patryk.

5 years ago

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Verified Customer

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Ann Hollis Kennesaw, GA

Chad J, my Loan Originator, was so knowledgeable and helpful guiding me every step of the process. His follow-ups demonstrated his concern with my best interest at hand.

5 years ago

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Los Angeles Arcadia, CA

Initial Rep was good. But as the process transitioned the service and communication got progressively worse. Lul S was not a good rep. I would have referred AmeriSave to friends but my experience with her was so bad that i wouldn't recommend you guys to anyone else.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 25th, 2021

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Norman Sanford, NC

We chose AmeriSave mortgage because you were the first one to return our calls, we're sort of glad we did our loan initiator was great but the person that ended up handling our loan, the processor was terrible. Because of the processor named Ernie we cannot recommend AmeriSave until you get better processors.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 21st, 2021

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Verified Customer

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Melissa Cleveland, TN

Very satisfying mortgage company. The process is very easy. Any question or problem they were really good to answer and work with me on any situation that came up.

5 years ago

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Anonymous North Kingstown, RI

I feel certain they will have 5 stars from me after we have been with them for a year. I just don't know them well enough to rate them at the highest, but so far our experience with AmeriSave has been excellent

5 years ago

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Verified Customer

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Donna Carson City, NV

It was a very easy process. They were prompt and kept communication lines open. When I sent them an email they were very accommodating and responded back quickly.

5 years ago

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Verified Customer

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John Covington, GA

The process with AmeriSave was really smooth and easy. The only problem we had was after the loan was processed we ended up getting money back and we had a problem with sending back a lot of checks, so that was a hassle.

5 years ago

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Dennis Glenview Nas, IL

I went with AmeriSave because they had the best rate at the time. The process was very long and took several months. They have great communication, just have a problem with being relatively slow in getting things processed.

5 years ago

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Verified Customer

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Denise Broomfield, CO

I had no issues with my experience, it was a smooth transaction. Anytime I had questions they answered them fairly quickly. They seem very trustworthy.

5 years ago

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Gary Sorrento, FL

5 years ago

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Donna

There were a lot of technical glitches with their system. It was very difficult to get everything on the application working properly, so I'd like them to get it more user friendly. Customer service was very nice, responsive, and helpful.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 22nd, 2020

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Anonymous

I went with them because they were the cheapest. Their application was easy but I kept getting follow up calls that I kept trying to end. Their marketing is way too aggressive and I would suggest them dialing that down.

5 years ago

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Verified Customer

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Robert

It took a little longer than expected for me to get an end result, but it turned out good. Everyone I talked to in customer service was very pleasant.

5 years ago

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Verified Customer

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Murad

The process was a bit lengthier than I expected. The customer service was great, but sometimes they were hard to get a hold of. They were quick at document processing and good at solving issues.

5 years ago

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Verified Customer

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Donna Colby

I have had Americe save for years and they've always done right by me get me the best deals in the quickest amount of time I would recommend them and I have too many people

5 years ago

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Verified Customer

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Karthigeyan Premakumari

They have very good rates with zero closing cost. They even put some money in your pocket. But their response to emails is tardy. Sometimes very tardy. Eventually they answer your questions.

5 years ago

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Verified Customer

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Michael

Good terms and fast processing. x

5 years ago

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Kyle

Amerisave cares about their customers. They always put their customers first. They described to me step by step how everything would go. I’ve already recommended them to my neighbor.

5 years ago

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Emmanuel

It takes so long and the communication could have been better. It would be helpful if they provided updates on the processing of the loan. Three months is too long for a refinance.

5 years ago

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Charles

My guy was great except there was one small problem where the kept asking for the same document over and over again and I kept sending it. Outside of that everything went smoothly.

5 years ago

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Verified Customer

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saeed Mohajerin

Lack of good and timely communication is the main problem. After over one month from my COE, I still haven't be told who is paying my property tax which was due to be paid by October 1st and delinquent by November 1st! Called your company many times to get an answer, the first time I got through, the representative was unable to answer the question. Subsequent calls only put me on long hold over thirty five minutes which I finally gave up.

5 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and a Customer Service Team member will connect with you regarding this matter. Our Satisfaction Team can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Nov. 3rd, 2020

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Janak

I started sometime in March and finished in September, it was almost six moths. People are good and attentive but you are likely to change people many times in the process, which is too long.

6 years ago

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Verified Customer

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Timothy

Because of the clarity and ease of the process and I am very satisfied with the process of my refinance. I would use it again. Customer support is effective.

6 years ago

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Verified Customer

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Barbara

Everything was simple and straightforward. The website is marvelous. It was very easy to submit the documentation. Everyone was very professional and prompt.

6 years ago

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Paul

It requires a lot of computer expertise. Faxing and scanning was difficult for us but they were always there to talk to us. They communicated very well. The closing company screwed up.

6 years ago

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Verified Customer

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Cody

Everything was pretty seamless and pretty expedited. We got everything taken care of pretty good. Every question answered promptly and we did not come across any issues.

6 years ago

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Verified Customer

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Connie Shawnee Mission, KS

They were able to refinance a 1st and 2nd mortgage, both with high interest rates, into one with a much lower rate. We have been trying to accomplish this for 5 years.

6 years ago

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Verified Customer

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Tara Santangelo Royersford, PA

AmeriSave Mortgage company was very good to use. I highly recommend this company to family and friends. They had the best rate and the employees were excellent.

6 years ago

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Verified Customer

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Chet Tabaka Germantown, MD

I shopped around and felt AmeriSave provided the best loan terms and service. I was particularly pleased with the Loan Originator (Stephen Bahret), who I felt was looking out for my best interests.

6 years ago

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Verified Customer

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Shawn Murfreesboro, TN

I chose them because they have the best rates and it was easy to get everything done. The individuals were attentive and took care of the information.

6 years ago

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Verified Customer

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Ronald Dahlonega, GA

The people I worked with were excellent. The loan processor was friendly and knowledgeable. They kept me totally up to date on everything. Everything went perfectly.

6 years ago

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Verified Customer

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Zachary Macomb, MI

The process was smooth. The person I worked with helped me all along the way. He explained what was going on and it was clear to me. I appreciated that. I am glad I did it.

6 years ago

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Verified Customer

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Michael Hartwell, GA

The process of obtaining the mortgage was quick and simple. The only issue I’ve had with the was getting a closing attorney was difficult and that frustrating as the rest was speedy.

6 years ago

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Allen Prescott Valley, AZ

This company is the easiest was to get a loan. You submit all the documents online which is pretty easy to do. They get back to you quickly. The only thing I don’t like is thar most people talk about the same issue.

6 years ago

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Deirdre Matawan, NJ

They have the best rate. They are very helpful and communicate very well. There was a small delay in the beginning but it was finally closed successfully and I am happy with the end result.

6 years ago

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Verified Customer

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Donald Anthem, AZ

Saw them on the internet and they had decent rating so I thought I would go with them but I am not happy that I did. I had to submit documentation multiple times because they lost it. They took forever to process it. It was a hassle. Customer support was good, every time I called, I got action.

6 years ago

Reply from AmeriSave Mortgage

Donald,
Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com

Aug. 21st, 2020

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Tara Denver, CO

A friend recommend Amerisave. Overall it was a good experience. I went down for a few weeks and I wasn’t satisfied with that but everybody was responsive and I am happy with the results of the loan.

6 years ago

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Nile Novato, CA

I had worked with AmeriSave Mortgage on a refinance opportunity about two years ago and they did such a great job I thought so I would try them one more time.

6 years ago

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Verified Customer

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Jerry Twin Falls, ID

My loan officer, Jones D, is very professional and wonderful to work. Any time I had a question, they were there to answer, even on weekends. I recommend them.

6 years ago