Name: AmeriSave Mortgage
Rating: 4.9

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Verified Customer

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Darrell Burke Atlanta, GA

We used AmeriSave twice for refinancing...our 2nd home and then our initial home. Each refi took 6 months...6 MONTHS! And why? We don't know but once we were assigned Jessica G, our refi moved to close in just 2 weeks. I don't know what's going on at the Atlanta office, but we will never use AmeriSave again.

3 years ago

Reply from AmeriSave Mortgage

Thank you for taking the time to complete this review Mr. Darrell Burke. We apologize that we did not meet the high standards of excellence that we strive for. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com.

Jul. 28th, 2022

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Verified Customer

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Kerryann Harris

Easy process and friendly people. This experience was good and I thought it would be longer an more difficult but they made it better than expected.

3 years ago

Reply from AmeriSave Mortgage

Kerryann, Thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an Amerisave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jul. 19th, 2022

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Verified Customer

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Kevin M James

The people they employ are exemplary in what they do.

3 years ago Edited January 10, 2024

Reply from AmeriSave Mortgage

Kevin James, Thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Christopher

I've been happy with Amerisave. It was pretty easy and quick. They took care of any questions I had before I had a chance to ask them.

3 years ago

Reply from AmeriSave Mortgage

Christopher, Thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Kenyatta

It was a simple process.They were very knowledgeable, very informative, and very open with information. I'm glad that I found amerisave to be honest.

3 years ago

Reply from AmeriSave Mortgage

Kenyatta, Thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Larissa

They answered all my questions. It was quick and seamless. I chose them because they gave me the best offer and I'm glad I chose it.

3 years ago

Reply from AmeriSave Mortgage

Larissa, We are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Maria

Every time I had a question or needed an answer I got it real quick. I've done other mortgages with other people, Amerisave was a lot smoother.

3 years ago

Reply from AmeriSave Mortgage

Maria, Thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 14th, 2022

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Verified Customer

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Matthew Wilkins Willards, MD

the process was easy and quick. The agent helped me get the best rate at the term I was comfortable without too much work on my end.

3 years ago

Reply from AmeriSave Mortgage

Thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jul. 8th, 2022

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Verified Customer

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Yosbel P. Hialeah, FL

Made it possible for me, searched in many places but thankfully I came across Amerisave which made my dream as home owner true!

3 years ago

Reply from AmeriSave Mortgage

Yosbel, Thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an Amerisave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 23rd, 2022

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Verified Customer

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James Gordon Gardendale, AL

Quick responses, great communication. Trevor went out of his way to make sure I understood the process every step of the way.

3 years ago

Reply from AmeriSave Mortgage

James Gordon, Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 23rd, 2022

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Verified Customer

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Kirk Livingston, MT

AmeriSave was the best rate, cheapest closing costs, AND most cash-out for a ReFi. Couldn't be happier with the end result plus in under 30 days!

3 years ago

Reply from AmeriSave Mortgage

Kirk, Thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 16th, 2022

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Verified Customer

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Alan Gray Court, SC

AmeriSave is very good on following up and they made everything pretty straightforward and easy. I'm really happy with them. I am satisfied.

3 years ago

Reply from AmeriSave Mortgage

Alan, We sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 16th, 2022

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Verified Customer

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Jessica Baltimore, MD

My loan officer was very informative and very thorough. They really set me down and walked me through the entire process and I appreciated it.

3 years ago

Reply from AmeriSave Mortgage

Jessica, We’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 16th, 2022

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Verified Customer

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Anonymous Fresno, TX

They helped me. I would definitely recommend them. Anytime I had a question I got answers right away. Working with them was good.

3 years ago

Reply from AmeriSave Mortgage

Thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an Amerisave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 28th, 2022

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Verified Customer

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Kerri Coquille, OR

There was a slight lack in communication but overall it was good experience. They have the best rates and I'm glad we chose them.

3 years ago

Reply from AmeriSave Mortgage

Kerri, Thank you for sharing your feedback. We currently do not have enough information to reach out to you directly at this time and would appreciate the opportunity to speak to you further about your experience. Please contact our Customer Care Team by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. We hope to hear from you soon.

May. 23rd, 2022

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Verified Customer

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Lashawn Houston, TX

The process of obtaining your loan through Amerisave Mortgage was a quick and easy process. I chose them because of the rate. I would like if they had better services, they had horrible business practices.

3 years ago

Reply from AmeriSave Mortgage

Lashawn, Thank you so much for bringing your concerns to our attention. We are sorry that we did not meet your expectations. To help us identify you and assist you further, please contact our Customer Care Team by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you!

May. 23rd, 2022

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Verified Customer

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Doyle Wright Fairborn, OH

I had a great experience working through the refinance! I was called and kept updated on the process and what to expect next!

3 years ago

Reply from AmeriSave Mortgage

Doyle, Thank you for sharing your feedback. We currently do not have enough information to reach out to you directly at this time and would appreciate the opportunity to speak to you further about your experience. Please contact our Customer Care Team by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. We hope to hear from you soon.

May. 23rd, 2022

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Verified Customer

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Sherry Monroe, NC

I got a cheaper rate and it is very easy and quick and they are very helpful and answer all your questions I a timely manner.

3 years ago

Reply from AmeriSave Mortgage

Thank you for your feedback, Sherry! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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Debra Waldorf, MD

I had a very good experience, super fast, very on-time my refinanced loan was closed in 2 week and without any gimmick.

3 years ago

Reply from AmeriSave Mortgage

Hi Debra, we are glad to hear we provided you with top-notch service! We can't thank you enough for being an AmeriSave Customer!

Mar. 18th, 2022

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Verified Customer

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Yolonda

It was so quick. My loan originator and my loan processor were excellent and got back in touch with me answered all my questions.

4 years ago

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Verified Customer

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Thomas North East, MD

It's just an easy process, there's no questions, there's no bumps it just it just happens. I like doing business with them.

4 years ago

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Verified Customer

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Anonymous

They did an excellent job. They responded very quickly whenever we had a question. I was pretty seamless and moved along very quickly.

4 years ago

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Verified Customer

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Albert Denver, CO

Everybody was easy to get a hold of and they got back to me in a timely manner on all questions I had. Everything was pretty seamless and quick.

4 years ago

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Verified Customer

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Krista Scottsbluff, NE

Excellent service from the loan application to closing. Everyone was was extremely helpful and courteous. Would highly recommend Amerisave.

4 years ago

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Verified Customer

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Naomi Omer Palm Desert, CA

Customer service, knowledgeable employees, easy to communicate with loan representative, refinance process was very fast

4 years ago

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Verified Customer

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Christopher Manchester, MI

Geron Brown was the person who helped me. He was amazing. Everyone I was in touch with at AmeriSave was knowledgeable and fast.

4 years ago

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Verified Customer

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Lucille Keller, TX

At the time they were the cheapest so we are glad we did it. I am satisfied. They were able to help us with any problems.

4 years ago

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Verified Customer

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Karen East Hartford, CT

Fast and convenient and the people are very helpful. Ryan was the person I dealt with he was great through the whole process.

4 years ago

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Verified Customer

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David Park Hills, MO

We're happy with it. They were the first ones to respond to our request. They were very helpful. I would definitely recommend them.

4 years ago

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Verified Customer

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Deidre New Orleans, LA

Refinancing with amerisave is easy so we worked with them again. I am still waiting on the closing documents from the title company. The rest of the process is easy.

4 years ago

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Verified Customer

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William Sarasota, FL

AmeriSavve is very trustworthy. They are very responsive and professional. I am glad id did. It was convenient to refinance.

4 years ago

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Verified Customer

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Shelby Elizabeth City, NC

All the employees were extremely patient and kept me informed and up to date on the process. It was pretty clear. They are the best option.

4 years ago

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Verified Customer

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Goff Yorktown, VA

Everything was pretty easy and straightforward. They were pretty responsive to the questions we had. We're glad we did it.

4 years ago

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Verified Customer

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Stephanie Montgomery, TX

I was content with everything. They did a great job. It was very easy process. All was very clear. They took all the worry out of everything.

4 years ago

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Verified Customer

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Becky Green Bay, WI

It was really fast and convenient. They were easy to with questions. It is easy to have problems when you can communicate very easily with them.

4 years ago

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Verified Customer

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Eugene Sherwood, AR

My experience was pretty terrible. Although I got a good rate, the loan officer was incredibly unorganized. We were almost a week past our closing date an it created a lot of problems with u trying to close on our house. My wife is a processor herself and she was trying to help them and it got all screwed up. We reached out to customer service to work out our problems and the loan officer was quick to escalate. They need to work on meeting timelines.

4 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 14th, 2022

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Verified Customer

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David Ellis Austin, TX

Excellent follow thru on everything. We had COVID obstacles that made appraisal a bit slow but Amerisave worked on it.

4 years ago

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Verified Customer

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Michael Dubbs Ellicott City, MD

Partnering with Solidifi Title Company. Very disorganized settlement with STC. They lost my my check and cost me an additional $32 in banking fees for cancelled check and funds wire service.

4 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 13th, 2022

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Verified Customer

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Sofiya Galkina Novato, CA

The process was long, but smooth. Agent Martin D was very patient, took time constantly be in touch with explanation on progress.

4 years ago

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Verified Customer

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eugene robert swayngim Tuckahoe, NJ

All things went smoothly and timely, Heather is the best i have ever worked with. The other companies just kept wanting more and more paperwork

4 years ago

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Verified Customer

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Charles Manor, TX

It was relatively easy, there were some documents I was not as familiar with but it sounds like there are some items that might have been easier with other companies.

4 years ago

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Verified Customer

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Curtis Doylestown, PA

Overall I had a good experience. It did what I need done. I appreciate it. It is very detailed and there is good follow through.

4 years ago

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Verified Customer

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Jiannong Las Cruces, NM

I've been a customer for the past 10 years. They answer all your questions. The process is smooth and easy. There are friendly reminders.

4 years ago

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Verified Customer

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Rose Derry, NH

Amerisave has very knowledgeable people working there. They were there for me if I had a question. It did take longer than anticipated for the process to come to completion.

4 years ago

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Verified Customer

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Yahkemia Kingstree, SC

Everything in the main process is smooth. They reach out to you in a timely manner if you need help. It is what best fit my needs.

4 years ago

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Verified Customer

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Teressa Parrish, FL

They have great online tools when something is needed from you. They use text message which is you know quicker and easier sometimes to communicate.

4 years ago

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Verified Customer

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Robert Cape Coral, FL

There was some miscommunication between my customer service rep and the loan processing department three times. They just took too long to return calls.

4 years ago

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Verified Customer

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Donna Ochelata, OK

Amerisave is nice and very helpful. It was hassle free. They helped me with everything. They talked with me all the time.

4 years ago

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Verified Customer

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Pete Pompano Beach, FL

Every question I could have wanted answered, they were informed about. The people are pleasant to deal with. They were all friendly.

4 years ago

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Verified Customer

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Kenneth Vallejo, CA

The loan gentleman was helpful and answered a lot of our questions. It was simple and pretty streamlined. They were on top of our paperwork.

4 years ago