Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Michael Eagle, ID

Overall they are good. Some aspects are a little long but they have the lowest fees and I am glad I did it.

3 years ago

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Verified Customer

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Lori Springfield, VA

It was easy and very quick. Troy was very responsive and helpful. Closing cost was a little high but they did great.

3 years ago

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Verified Customer

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Davo Woodland Hills, CA

Wasted 2 1/2 months of my time and then realize that they processed my application in correctly. When they corrected it, the interest rates were higher and they would not honor the original rate because it would’ve cost them about $15,000 to do the right thing.

3 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 18th, 2021

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Verified Customer

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Christopher South Fork, PA

it was easy I did not really have to go anywhere to do anything I could just email everything. Everything was done via my computer or my phone.

3 years ago

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Verified Customer

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Thomas Dallas, TX

They have very competitive rates and very streamlined quick process and they have good customer service.

3 years ago

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Verified Customer

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Duane Guisti Johnston, RI

Service was exceptional, the team in charge of my loan kept me informed - totally professional in every respect.

3 years ago

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Verified Customer

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James Hathaway Pines, CA

The agent that handled it did a really good job. They stayed in touch as it moved along. I was very pleased.

3 years ago

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Verified Customer

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Faith T Cream Ridge, NJ

Process was seamless and everything that my loan officer Sean W indicated at the beginning was materialized

3 years ago

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Verified Customer

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Robert Casco, MI

It took a long time, I was not happy with the length of time but they were great to work with and they have the best rate.

3 years ago

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Verified Customer

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Frank Durham, NC

AmericaSave gave me a really good interest rate. I am glad I did it. They are also easy to get in touch with.

3 years ago

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Verified Customer

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Thuy Nguyen Olympia, WA

Customer service is excellence! Darlene Srey is an awesome representative and very easy to work with.

3 years ago

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Verified Customer

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David Jennings, FL

Every time I need them, they are there pretty quick. They have people that would answer our questions.

3 years ago

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Verified Customer

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Brandon Bellemont, AZ

The interest rate we received was far better than others quoted. Called to ask why my auto payment wasn't set up. The line said 15 minute wait. 50 minutes later my 2 second question was answered.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 20th, 2021

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Verified Customer

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Anonymous Williamsburg, VA

It was a very easy process with this company. They have great communication and I had no issues with them.

3 years ago

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Verified Customer

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Rajiv Clemmons, NC

They were very helpful and had the best prices. They were very quick and cooperative throughout the whole process.

3 years ago

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Verified Customer

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Ricardo Mogo Exeter, NH

For the products that were offered for my specific need, and the service provided by the team that assisted me.

3 years ago

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Verified Customer

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Nate Elliott Jonesboro, AR

Great experience with little hassle. I was able to speak with my loan officer or the underwriter at any time.

3 years ago

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Verified Customer

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Anonymous

The process was very easy and the loan originators were able to walk me through each step of the process.

3 years ago

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Verified Customer

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Ralph

Their process was very convenient and quick. They were very supportive and responded quickly to me.

3 years ago

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Verified Customer

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Roy

My process took about seven months, but they had the lowest interest rates at the time. I'd like them to keep up with the communication with their customers.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 24th, 2020

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Verified Customer

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Barb and Gene Ringhouse

Knows the market, has some good people ...process is s-l-o-w .... probably market - still have to hire enough people to serve customers.

3 years ago

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Verified Customer

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Timothy

All in all it was a pretty great experience. We got it done for a great rate. I am very happy. He was a great guy.

3 years ago

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Verified Customer

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Tragg

Everything is electronic so it was easy to do. It was good. I am glad I did it because it was a good deal.

3 years ago

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Verified Customer

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Alexey

Great, reputable company. The process was pretty smooth and great. Their rates are pretty competitive.

3 years ago

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Verified Customer

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Wayne

The people were helpful and it was easy to supply the documentation. I am perfectly happy with everything.

3 years ago

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Verified Customer

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Fabio Hernan LIVEROTTI

Because Rafael H and Irene S were super professionals throughout the process and very helpful so that all processes

4 years ago

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Verified Customer

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Brenda

Easiest bank transaction I ever had! Fast, efficient, easy website, in home closing, excellent notary closed the deal!

4 years ago

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Verified Customer

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Brent A Mack

Straight forward quotes. Best offer was there first offer. Low rates, low expenses with great personalized service.

4 years ago Edited January 10, 2024

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Verified Customer

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Robert

Things unraveled during the process. The first person talked to was good but they need to improve communication when it goes from the person you initially dealt with to the long process. Communication broke down big time.

4 years ago

Reply from AmeriSave Mortgage

Robert, Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com. We look forward to speaking to you soon.

Sep. 21st, 2020

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Verified Customer

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F

Everything is alright and good. When I needed my loan coordinator, there was quick responses. Nobody lied to me.

4 years ago

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Verified Customer

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Daniel

Amerisave looks to be the best deal and I am glad I went with them. It was great. Everything went easily.

4 years ago

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Verified Customer

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Jon Sun City, AZ

My wife and I used Amerisave to refinance. They were very competitive, friendly and everything was completed quickly!

4 years ago Edited January 10, 2024

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Verified Customer

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Jennie Asheville, NC

Great service, easy process. Worked hard to make the numbers work and ensure you were happy with the results.

4 years ago

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Verified Customer

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Joseph Las Vegas, NV

I am very satisfied with the results. Every time we called, they were understanding and someone was willing to help.

4 years ago

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Verified Customer

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Gregory Cordova, TN

Their customer service has a long way to go, it needs to improve. They gave me the best deal but there is no communication and no follow up. They don’t respond to phone calls and when I asked talked to the manager, he didn’t have the decency to call me back. He wanted to do it through email. I asked multiple times. They’re horrible.

4 years ago

Reply from AmeriSave Mortgage

Gregory,
Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com

Aug. 21st, 2020

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Segundo Charlotte, NC

Very convenient online banking. It is very accessible. I am glad I did. It is the best internationally on the market.

4 years ago

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Verified Customer

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Joseph Naples, FL

I do recommend them. I like the person that contacted me. Applying was quick and it went very smoothly.

4 years ago

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Verified Customer

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Anonymous Independence, MO

I like the friendly staff. I get great service through the whole process. They are always there to answer questions.

4 years ago

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Verified Customer

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Gerald Tacoma, WA

Things went fairly smoothly. They responded to my phone calls when I had questions and they gave me the best interest rate.

4 years ago

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Verified Customer

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Anonymous Warrington, PA

Everything is online which is really convenient. There is good customer support. I know can trust them.

4 years ago

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Verified Customer

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Milton Surprise, AZ

Whenever we have questions, they are very prompt to take care of it. They are very knowledgeable and professional.

4 years ago

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Verified Customer

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Leah Victorville, CA

They did the job and they did it promptly. They person was a go-getter who took care of things. I am glad I did it.

4 years ago

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Donald Lubbock, TX

Communication was easy and always timely. They were the first to respond to my request and I am glad that it worked.

4 years ago

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Verified Customer

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Douglas Gibsonia, PA

Matt Carter, who I was working with, explained everything about the process and kept things going well.

4 years ago

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Tina Birmingham, AL

I was thrilled to be able to accomplish my goals online, email and text. Everyone that worked with me was very patient, kind and understanding. I would recommend AmeriSave to everyone

1 year ago

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Nicholas Laurelton, NJ

AmeriSave made a painful process as easy as possible. I received responses either same day or the following day. And, they gave the best terms. I highly recommend AmeriSave !

1 year ago

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BRAD Goodyear, AZ

Thomas and Matthew made the entire process super easy. They were always available via phone if we had questions. They were both extremely friendly helpful. I would highly recommend Amerisave mortgage. Brad & Katie

1 year ago

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John Center Readyville, TN

Process was fine but to many people pushing information a lot of it unnecessary and I was bait and switched on final payment it was raised at closing i didn't really pay attention because I was irritated that closer was late and I had things to do

1 year ago

Reply from AmeriSave Mortgage

Mr. Center, your feedback regarding your experience is greatly appreciated. Your review does not meet the level of care we strive to provide. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you!

Jun. 16th, 2023

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Arlette Clermont, FL

I like the loan officer. But any of the other people that handle processing the loan did not work in sync. I was sending and uploading the same documents 2 or 3 times. Plus they even had a robot asking for information. When I'm doing a loan I want to speak to a live person. Not a robot sending me e-mails for items. The processor I had did an ok job. The underwriters didn't seem like they had their stuff together. This was not my first loan or refi and the approval took long.

1 year ago

Reply from AmeriSave Mortgage

Arlette, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 1st, 2023

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Verified Customer

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Jeffrey Lawson Oswego, IL

Process smooth and efficient. At first my agent was accessible, friendly and professional. He said in two years well refinance again- its a 2 step process. Once closing was completed I needed questions answered. My agent didn't return texts, calls to his cell and office- even though they said he was available. I won't use AmeriSave in two years. Too bad, customer service would have kept me.

1 year ago

Reply from AmeriSave Mortgage

Mr. Lawson, we sincerely appreciate your feedback regarding your mortgage experience. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com.

May. 17th, 2023