Name: AmeriSave Mortgage
Rating: 4.9

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Al Cervix Brighton, MA

Darla C gave me an online quote and held true to that right to closing , I’m a builder so I’ve taken dozens of mortgages and I can’t tell you how good it feels to have someone that communicates and stays true to claims/quotes . I would highly recommend Darla and AmeriSave for anyone looking into mortgages. Very professional.

4 years ago

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Edith R ,

I just Refinance with Amerisave last month, I'm please with the service . Jacobey the agent that I worked with, excelent, knowlegeble him and all the team that were involved with the process comunicate very well with me, respond emails almost inmedialy. definelly ill do it again with them.

4 years ago

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Greg Haugabook San Antonio, TX

The overall process fairly good. I'm happy with the rate I rec'd, but was not aware I was buying points for the rate until I rec'd disclosures. I took a star for this issue because this hindered my ability to make an informed decision. The next concern is I started this process in early November and didn't sign paperwork until December 24th. My previous loan was an 80/15 fixed. One of the delays was Amerisave was attempting to close with me early December when I noticed the loan amount was only the 80% portion of my loan. Amerisave stated that was the only information my lender sent. I educated, I had already provided Amerisave copies of both loans for the past 12 months. Had I not caught the error, I would have been stuck with two loans again. I then took matters into my own hands and requested my payoff information from my previous lender and forwarded it to Amerisave in order to obtain the correct loan. This is where I took the second star. Amerisave staff is very friendly and helpful, but as you can read, there are significant concerns with their process. I feel there are some training opportunities that need to happen regarding their processes.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 7th, 2021

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Eric Holmberg-Weidler San Mateo, CA

Amerisave gave an excellent rate on our refi and got the ball rolling really quickly once I contacted them. The issue came once we'd paid the up front $500 to officially sign on to doing the refinance. Once we did this, everything kind of went dark. The loan originator we had been working with stopped returning our messages and never picked up his phone. No progress seemed to be being made on the refi, no updates, and we weren't sure when it would finish. Our rate hadn't been locked, so I was worried and wanted to get to that point asap. I started reading other reviews and saw that happened a lot, so I got really nervous. I ended up calling the main company multiple times, and eventually asked to talk to our loan originator's manager. Finally (this was after ~3 or so weeks of no contact), my constant calling and contacting the manager got results. I got a date when it would be done, and the manager locked our rate (at near the original rate we got, it had gone up a tiny bit so we had to pay a fraction of a point, but it was only a few hundred extra than we had originally agreed to). After this, we got connected with a loan processor, who was excellent at responding and keeping us in the loop. It only took another month or so for it to finish, and she kept us updated the whole way through. We started our refi in early September and the whole thing was done by the beginning of November. The website you use to enter info is nice, and they don't ask for every single bank account under the sun, so it was less documentation than going through a regular bank (besides being a significantly lower rate). The mortgage servicer they leave you with also has bad ratings, so that's not great, but I haven't had problems yet. They have a fine website and seem to be professional. But most bad reviews mention talk about bad service if you have problems, and I can't speak for that as its only been a month. So in summary, if you want a great rate and are willing to take the risk of paying a bit up front and having a floating rate for a bit of time...and possibly having them go dark somewhere in the middle of the process, if you can make it through, you will have gotten a good deal in the end. It was a lot of stress though and I was half worried I was being scammed along the way. So just keep all that in mind if you decide to go with them.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 4th, 2020

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Morton Geivett West Sacramento, CA

After 45 days of getting the run around we decided to shop for a new mortgage company. AmeriSave beat our current companies rates and closed our refinance and investment purchase in just a few weeks. Thomas was excellent the entire process. Already referred friends and family.

5 years ago

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Matthew O'Keefe Saint Paul, MN

From application to closing, our refi took 17 days. The rate we found with Amerisave was far and away the lowest. The process was easy, quick and painless. I’ve already recommended Amerisave to my friends and will continue to recommend them to anyone looking for a mortgage lender.

5 years ago

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Seyan Lucero Denver, CO

The process was very easy. They called and worked with me right away to get the rates that I wanted. They showed me many options to consider so I could make the best choice possible. They are very responsive to my questions. The closing was set up quickly and smoothly.

5 years ago

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Suzan Wallack Slinger, WI

My Husband and I had a wonderful experience working with BJ . AmeriSave Mtg Corp , BJ work with us to re-finance our home. BJ was informative, extremely thorough and attentive to our financial needs. Making sure that we would be getting the best rate possible. We would highly recommend BJ and AmeriSave Mtg Corp .

5 years ago

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Daniel Castaneda Portage, IN

Definitely the easiest and most enjoyable refinance I have ever completed. Xavier and his team were friendly and very attentive to my needs. I thought so highly of the experience I referred a co-worker to Xavier and he shares the same experience. Thank You!!!

5 years ago

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Verified Customer

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Anthony

I liked the fast closing but not to happy with the interest rate.

8 months ago

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Verified Customer

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Kevin Tobergte

Extremely helpful and patient. Went out of their way to make sure I got the loan.

11 months ago

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Verified Customer

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Donald

1 year ago

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Verified Customer

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Zachary

It was pretty streamlined and fast, it wasn't slow at all. You can get a hold of them when you need to talk.

2 years ago

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Verified Customer

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Linda OLeary Westmont, IL

Seamless refinance process. Very communicative. I was in their best interest. Robert Forgey and Benjamin Thomas were awesome!

2 years ago

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Verified Customer

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Joyce Miami, FL

They were very courteous and professional. They went way beyond the call of duty to assist me. Thank you Amerisave

2 years ago

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Verified Customer

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Kevin

The timing it was went pretty smooth. The teams did a good job following up and getting me communication timely.

2 years ago

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Verified Customer

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anonymous

Buying a house is always painful, but I guess your customer service walked me through the difficult process.

2 years ago

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Verified Customer

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J.

Blake R. walked me through the process. He knew what he was talking about and everything he told me was true.

2 years ago

Reply from AmeriSave Mortgage

J, thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Verified Customer

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Evghenii Paducah, KY

They were great, accessible, approachable, professional and getting a loan was straightforward, simple, and personal.

2 years ago

Reply from AmeriSave Mortgage

Evghenii, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023

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Verified Customer

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Anonymous Ranson, WV

The only person that ever communicated with me was the loan officer. The loan officer was hit and miss. They didn't know what was going on with the loan or didn't know what was being processed at the time, so it was awful.

2 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. When you do call or e-mail us, please be sure to notate the site where your review was posted. We look forward to speaking with you.

Apr. 21st, 2023

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Verified Customer

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Suganya Windsor, CT

They were easily reachable at whatever time I needed and whatever help I needed, they were ready to do that.

2 years ago

Reply from AmeriSave Mortgage

Suganya, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023

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Verified Customer

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Isaias Palmdale, CA

The process of getting a loan was pretty good, and the customer service, they took care of me pretty well.

2 years ago

Reply from AmeriSave Mortgage

Isaias, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023

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Verified Customer

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Hank Ashland, OH

The team I worked with was extremely helpful. Their paperwork trails are redundant, repetitive and overbearing.

2 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 18th, 2023

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Verified Customer

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Anonymous Anna, TX

I was shopping for a refinance and they reached out and gave me the best deal. The person that helped me was very responsive.

2 years ago

Reply from AmeriSave Mortgage

We’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 18th, 2023

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Verified Customer

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Charles La Fayette, GA

The loan officers were very helpful. Everybody's good. I used them once before and I am glad I did it again.

2 years ago

Reply from AmeriSave Mortgage

We appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 18th, 2023

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Verified Customer

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Darlene Chesapeake, VA

It was just so easy. Everybody was very helpful, pleasant and informative and stayed on top of their game.

2 years ago

Reply from AmeriSave Mortgage

Darlene, Thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Verified Customer

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Damian Indianapolis, IN

They're easy to work with and simple process. They gave me every detail and everything I needed. No hassle.

2 years ago

Reply from AmeriSave Mortgage

Damian, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Verified Customer

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Mark Charlotte, NC

It was great, maybe just some just tedious at times, not always being able to get hold of everyone. I felt well supported. I'm very happy.

2 years ago

Reply from AmeriSave Mortgage

Mark, thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 23rd, 2023

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Verified Customer

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Joshua Spring Creek, NV

They were always calling and asking if we had any questions or if there was anything they needed help with.

3 years ago

Reply from AmeriSave Mortgage

Joshua, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 23rd, 2023

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Verified Customer

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Maurice Fort Fairfield, ME

We had some real paperwork problems, took a long time, but it wasn't all their fault. They tried real hard to get it straightened out. Just took a while.

3 years ago

Reply from AmeriSave Mortgage

Maurice, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 23rd, 2023

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Verified Customer

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Jennifer R Wooten Hazlehurst, GA

Great service, loan officer was very helpful anytime that I reached out to her! Leslie C. was great!

3 years ago

Reply from AmeriSave Mortgage

Ms. Wooten, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 6th, 2023

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Verified Customer

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Joseph Evans Macclenny, FL

2nd time my wife & I have use AmeriSave & it turned out to be a easy process for us & truly a Blessing for us again.

3 years ago

Reply from AmeriSave Mortgage

Mr. Evans, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 6th, 2023

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Verified Customer

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jeff merimee Bowling Green, KY

All persons involved with our loan were knowledgeable, and presented tireless effort to accomplish our needs

3 years ago

Reply from AmeriSave Mortgage

Mr. Merimee, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 23rd, 2022

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Verified Customer

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Poden Springdale, AR

It's easy to do it. Sometimes it's hard to get a hold of them on phone calls, but the e-mail works too.

3 years ago

Reply from AmeriSave Mortgage

Poden, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Padmini

My loan officer, Adam Hurst, was really clear and really responsive and really helpful. They are efficient

3 years ago

Reply from AmeriSave Mortgage

Padmini, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Jonathan Shepherdsville, KY

They all just took care of me really good and everybody was on point and it was just a smooth process.

3 years ago

Reply from AmeriSave Mortgage

Jonathan, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 8th, 2022

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Verified Customer

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Ed Tourville Magalia, CA

it took over 4 months to do a simple loan, now that is funded the insurance are still messed up. I have filed complaints with the BBB and will also file with CFB. I have had to pay out of pocket to keep my insurance which was get up in the loan which the processor missed.

3 years ago

Reply from AmeriSave Mortgage

Mr. Tourville, AmeriSave is in receipt of your complaint and a response is forthcoming.

Dec. 2nd, 2022

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Verified Customer

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Josefina Desoto, TX

The service was really good. Jessica was really explicit when we were trying to get our loan. I got the best rate.

3 years ago

Reply from AmeriSave Mortgage

Josefina, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Verified Customer

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Agnes B Cordoba Martinez Albuquerque, NM

Very helpful throughout the process. They streamlined what needed to be done through a wonderful website.

3 years ago

Reply from AmeriSave Mortgage

Agnes, We are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Nov. 10th, 2022

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Verified Customer

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Mark Shawnee Mission, KS

The loan process I felt took a little bit longer than I anticipated. But overall it was fairly good.

3 years ago

Reply from AmeriSave Mortgage

Mark, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Victoria Toccoa, GA

They answered all my questions. It went really smooth, and I had no issues watsoever. Thank you for making it easy.

3 years ago

Reply from AmeriSave Mortgage

Victoria, Thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Tyrone Ragland New Market, AL

Very professional kept me up on what was happening worked very well with the team made me fell very comfortable

3 years ago

Reply from AmeriSave Mortgage

Tyrone, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 6th, 2022

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Verified Customer

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Barbara Waynesburg, KY

They were very efficient and any time I had a questions I just e-mailed them and they answered all our concerns

3 years ago

Reply from AmeriSave Mortgage

Barbara, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 29th, 2022

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Verified Customer

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Melissa Cloquet, MN

They're very quick to reply and remedy any issue came up or any questions. They are very easy to request. Very convenient.

3 years ago

Reply from AmeriSave Mortgage

Melissa, We’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 21st, 2022

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Verified Customer

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Darren C Nesmith Lebanon, PA

Helped and alot of patience with us from the start to end due to understand the whole process of buying a house

3 years ago

Reply from AmeriSave Mortgage

Mr. Nesmith, Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 9th, 2022

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Verified Customer

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Karmella Minor

Very helpful and patience, went the extra mile in helping me understand all that was being done and required

3 years ago Edited January 10, 2024

Reply from AmeriSave Mortgage

Karmella, Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 9th, 2022

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Verified Customer

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John Russell Lane Dallas, TX

I was able to close the loan on time with few surprises. Did require multiple trips to the title company to sign documents.

3 years ago

Reply from AmeriSave Mortgage

John, Thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 9th, 2022

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Verified Customer

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JANET Arlene YEAZEL Englewood, OH

The application process was easy. I had real problems with communicating with the underwriter and he made numerous mistakes in processing my loan payoffs.

3 years ago

Reply from AmeriSave Mortgage

Ms. Yeazel, We sincerely appreciate your feedback regarding your mortgage experience. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com.

Sep. 9th, 2022

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Verified Customer

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Sara D mallott Boonville, MO

Michelle W is the most pleasant person to refinance with . She is so nice a really made it all make since .

3 years ago

Reply from AmeriSave Mortgage

Ms. Mallott, Thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Aug. 25th, 2022

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Verified Customer

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KIM KIRK Englewood, CO

Great to work with, they were responsive and quick to get everything done for me. No issues at all

3 years ago

Reply from AmeriSave Mortgage

Kim Kirk, Thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an Amerisave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Aug. 11th, 2022