Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Jerry Green Valley, AZ

Great service! The person I was dealing with was excellent. Every time I had questions, they were answered in a timely manner.

5 years ago

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Verified Customer

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Katherine Coeur D Alene, ID

I am happy with their services. They are quick and professional. It was seamless obtaining the loan and they offered the best rate.

5 years ago

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Verified Customer

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Eric Windsor, CO

It was quick to get everything closed. They were great to work with because they were informative and responsive when I had questions.

5 years ago

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Verified Customer

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Eric Ely, NV

We’re happy with amerisave but it does take a long time to get it all set on paper work but other than that the experience has been great.

5 years ago

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Verified Customer

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Barbara Columbia, MD

I didn’t have to wait at all, it was very painless experience without much effort on my part. Working with them was very nice.

5 years ago

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Verified Customer

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Juan Orlando, FL

They were very thoughtful with everything. It was very neat to do everything online. The process was very quick. Overall I am glad I dealt with them.

5 years ago

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Verified Customer

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Brenda Kruzan Muskego, WI

My representative would get back to me as soon as I reached out to him. I got a better rate to refinance with them then with the original lender.

5 years ago

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Verified Customer

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Anonymous Wake Forest, NC

I used them once before and had a good experience so I used them I again. I am glad I did it. Interacting online is helpful and they are responsive.

5 years ago

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Verified Customer

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Lawrence Bixby, OK

They have good customer service. Everything is one online but someone is always there to answer question if I needed to get a quick response.

5 years ago

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Verified Customer

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Russell Henryville, PA

Keep up the good work. It was easy. They kept me informed step by step. Except with pandemic it would close a little earlier.

5 years ago

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Verified Customer

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Clarence Trussville, AL

Everything has worked out well. Everything went smooth online and talking with a representative. They kept me informed each step in the process.

5 years ago

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Verified Customer

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Chris Key West, FL

Overall the process was good, though some of the different sections weren’t always necessary and it could get bogged down.

5 years ago

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Verified Customer

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Laura Phoenix, AZ

Better interest then others and good communication from my loan originator, who did a really good job servicing my account.

5 years ago

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Gilberto

Amerisave made the process of buying a house way too easy . Me being a first time home buyer I had no idea what I was getting myself into but Amerisave made the process a lot easier than what I expected.

9 months ago

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Charles Strong

Mr. William M. and Ms. Shy K. were both professional, proficient, courteous, and personable! They were a great and extraordinary team to work with through the application process! Thank you, Amerisave for providing the consummate professionals!

1 year ago

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Rhonda Hauck Everett, WA

Great service, very professional and courteous. Treated me respectfully plus the ease of the paperwork and knowledge of representative was all very helpful and made this transaction painless. I would not hesitate to use AmeriSave Mortgage again. Rhonda H

2 years ago

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Martha

Amerisave personnel was very helpful and explained everything to me. Answered all my questions and helped me with getting all the documents together and sent in very easy process would recommend amerisave as a mortgage lender to anyone

2 years ago

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James High Point, NC

The whole Refinance process was Great. The Team, me and my wife had walked us all the way until closing. There was a bump in the road along the way, but they stood by us until we were able to close. Thank u Amerisave Mortgage and our CONFIDENT TEAM.

2 years ago

Reply from AmeriSave Mortgage

James, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 16th, 2023

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Verified Customer

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Mark Iwashko Denver, CO

Jessica was very professional and responsive. She addressed every question promptly and clearly. She was solutions oriented and never bureaucratic. In short, Jessica was an absolute pleasure to work with and I would recommend her to anyone without reservation.

2 years ago

Reply from AmeriSave Mortgage

Mark, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 5th, 2023

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Verified Customer

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Elizabeth Reyes Bensalem, PA

What an awesome group of professionals that walk me through the entire process..My loan officer Johnna and her team at Amerisave Mortgage made the process very simple and easy, they were always reachable..My husband and I said thank you 😊 🙏🏼🙏🏼

3 years ago

Reply from AmeriSave Mortgage

Ms. Reyes, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Queen Original Charlotte, NC

My loan officer was so helpful. He gave me the best interest rate when rates were really high. He got the paperwork done in a timely and effective manner. I had been looking around for good lenders and this was number one in my book!! My lender was also very nice.

3 years ago

Reply from AmeriSave Mortgage

Thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 8th, 2023

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Pol Haines City, FL

Wow!! Ms C is above the line of work. Even while on her leave, emails will still flowing and so was the progress. Im a proud home owner and with in weeks she made it happened. I called other companies befor finding AmeriSave and there is no comparison. Tha ks for finding ways to make my dream a reality!!

3 years ago

Reply from AmeriSave Mortgage

Pol, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 2nd, 2023

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Steven Bethel, OH

My very first conversation went great. I told my sales rep what I wanted to do, I told him what my best offer was that I had on the table and he beat it right out of the gate. At that point I knew that I wanted to work with him and AmeriSave.

3 years ago

Reply from AmeriSave Mortgage

Steven, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 22nd, 2023

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Aaron Powers Shelbyville, IN

The support from my loan originator was above and beyond! Travis G was always available to help and answer questions and I mean always. I could text him at the grocery store and he would respond. Service, transparency and they had the lowest rate, second time using them and they will be the first I contact in the future!

3 years ago

Reply from AmeriSave Mortgage

Mr. Powers, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 17th, 2023

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Stanley

Eric, my loan officer, what is fantastic he thoroughly communicated with me. He communicated with me to explain what would happen next before it happened and every time I was confused he was here to point out. What was going on question, how do you improve on? Perfect I don’t think you can.

3 years ago

Reply from AmeriSave Mortgage

Stanley, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 16th, 2023

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Darnell Hinton (iT'S mE bIG d) Newport News, VA

From start to finish, the experience of working with Amerisave is unparalleled, with a team of knowledgeable professionals dedicated to helping you every step of the way. One of the most impressive things about Amerisave is the simplicity and transparency of their mortgage process.

3 years ago

Reply from AmeriSave Mortgage

Darnell, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 16th, 2023

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Donna Rice Weirton, WV

I had Zak as my loan rep an He was awesome to speak with. He made Me feel that my loan was as important to him as it was to Me. Always answered when I called or got right back to me.Never had to wait on my question to be answered from him. Now Cassandra is another story,could never get a hold of Her or get a call back. Thank Goddness 4 Zak

4 years ago Edited January 10, 2024

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Al Cervix Brighton, MA

Darla C gave me an online quote and held true to that right to closing , I’m a builder so I’ve taken dozens of mortgages and I can’t tell you how good it feels to have someone that communicates and stays true to claims/quotes . I would highly recommend Darla and AmeriSave for anyone looking into mortgages. Very professional.

4 years ago

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Edith R ,

I just Refinance with Amerisave last month, I'm please with the service . Jacobey the agent that I worked with, excelent, knowlegeble him and all the team that were involved with the process comunicate very well with me, respond emails almost inmedialy. definelly ill do it again with them.

5 years ago

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Greg Haugabook San Antonio, TX

The overall process fairly good. I'm happy with the rate I rec'd, but was not aware I was buying points for the rate until I rec'd disclosures. I took a star for this issue because this hindered my ability to make an informed decision. The next concern is I started this process in early November and didn't sign paperwork until December 24th. My previous loan was an 80/15 fixed. One of the delays was Amerisave was attempting to close with me early December when I noticed the loan amount was only the 80% portion of my loan. Amerisave stated that was the only information my lender sent. I educated, I had already provided Amerisave copies of both loans for the past 12 months. Had I not caught the error, I would have been stuck with two loans again. I then took matters into my own hands and requested my payoff information from my previous lender and forwarded it to Amerisave in order to obtain the correct loan. This is where I took the second star. Amerisave staff is very friendly and helpful, but as you can read, there are significant concerns with their process. I feel there are some training opportunities that need to happen regarding their processes.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 7th, 2021

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Eric Holmberg-Weidler San Mateo, CA

Amerisave gave an excellent rate on our refi and got the ball rolling really quickly once I contacted them. The issue came once we'd paid the up front $500 to officially sign on to doing the refinance. Once we did this, everything kind of went dark. The loan originator we had been working with stopped returning our messages and never picked up his phone. No progress seemed to be being made on the refi, no updates, and we weren't sure when it would finish. Our rate hadn't been locked, so I was worried and wanted to get to that point asap. I started reading other reviews and saw that happened a lot, so I got really nervous. I ended up calling the main company multiple times, and eventually asked to talk to our loan originator's manager. Finally (this was after ~3 or so weeks of no contact), my constant calling and contacting the manager got results. I got a date when it would be done, and the manager locked our rate (at near the original rate we got, it had gone up a tiny bit so we had to pay a fraction of a point, but it was only a few hundred extra than we had originally agreed to). After this, we got connected with a loan processor, who was excellent at responding and keeping us in the loop. It only took another month or so for it to finish, and she kept us updated the whole way through. We started our refi in early September and the whole thing was done by the beginning of November. The website you use to enter info is nice, and they don't ask for every single bank account under the sun, so it was less documentation than going through a regular bank (besides being a significantly lower rate). The mortgage servicer they leave you with also has bad ratings, so that's not great, but I haven't had problems yet. They have a fine website and seem to be professional. But most bad reviews mention talk about bad service if you have problems, and I can't speak for that as its only been a month. So in summary, if you want a great rate and are willing to take the risk of paying a bit up front and having a floating rate for a bit of time...and possibly having them go dark somewhere in the middle of the process, if you can make it through, you will have gotten a good deal in the end. It was a lot of stress though and I was half worried I was being scammed along the way. So just keep all that in mind if you decide to go with them.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 4th, 2020

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Morton Geivett West Sacramento, CA

After 45 days of getting the run around we decided to shop for a new mortgage company. AmeriSave beat our current companies rates and closed our refinance and investment purchase in just a few weeks. Thomas was excellent the entire process. Already referred friends and family.

5 years ago

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Matthew O'Keefe Saint Paul, MN

From application to closing, our refi took 17 days. The rate we found with Amerisave was far and away the lowest. The process was easy, quick and painless. I’ve already recommended Amerisave to my friends and will continue to recommend them to anyone looking for a mortgage lender.

5 years ago

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Seyan Lucero Denver, CO

The process was very easy. They called and worked with me right away to get the rates that I wanted. They showed me many options to consider so I could make the best choice possible. They are very responsive to my questions. The closing was set up quickly and smoothly.

5 years ago

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Suzan Wallack Slinger, WI

My Husband and I had a wonderful experience working with BJ . AmeriSave Mtg Corp , BJ work with us to re-finance our home. BJ was informative, extremely thorough and attentive to our financial needs. Making sure that we would be getting the best rate possible. We would highly recommend BJ and AmeriSave Mtg Corp .

5 years ago

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Daniel Castaneda Portage, IN

Definitely the easiest and most enjoyable refinance I have ever completed. Xavier and his team were friendly and very attentive to my needs. I thought so highly of the experience I referred a co-worker to Xavier and he shares the same experience. Thank You!!!

5 years ago

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Verified Customer

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Mojo Loften

Can not get someone to call you back. After the loan goes through you are on your own. And the woman was very argumentative. Not what you want to hear on a $70,000 home.

9 months ago

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Verified Customer

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Eugene

The people who work with you work extended hours so you can contact them all day not just 9+5

9 months ago

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Verified Customer

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Kurt

Process exceeded my expectations completely, expedient, understandable, and as promoted.

9 months ago

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Charles

Will update review upon loan reconciliation request

1 month ago

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Verified Customer

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Donald

1 year ago

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Verified Customer

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Zachary

It was pretty streamlined and fast, it wasn't slow at all. You can get a hold of them when you need to talk.

2 years ago

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Verified Customer

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Linda OLeary Westmont, IL

Seamless refinance process. Very communicative. I was in their best interest. Robert Forgey and Benjamin Thomas were awesome!

2 years ago

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Verified Customer

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Joyce Miami, FL

They were very courteous and professional. They went way beyond the call of duty to assist me. Thank you Amerisave

2 years ago

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Verified Customer

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Kevin

The timing it was went pretty smooth. The teams did a good job following up and getting me communication timely.

2 years ago

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Verified Customer

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anonymous

Buying a house is always painful, but I guess your customer service walked me through the difficult process.

2 years ago

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Verified Customer

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J.

Blake R. walked me through the process. He knew what he was talking about and everything he told me was true.

2 years ago

Reply from AmeriSave Mortgage

J, thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 22nd, 2023

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Verified Customer

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Isaias Palmdale, CA

The process of getting a loan was pretty good, and the customer service, they took care of me pretty well.

2 years ago

Reply from AmeriSave Mortgage

Isaias, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023

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Verified Customer

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Anonymous Ranson, WV

The only person that ever communicated with me was the loan officer. The loan officer was hit and miss. They didn't know what was going on with the loan or didn't know what was being processed at the time, so it was awful.

2 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. When you do call or e-mail us, please be sure to notate the site where your review was posted. We look forward to speaking with you.

Apr. 21st, 2023

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Verified Customer

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Suganya Windsor, CT

They were easily reachable at whatever time I needed and whatever help I needed, they were ready to do that.

2 years ago

Reply from AmeriSave Mortgage

Suganya, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023