Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Karon Evanoff San Juan Capistrano, CA

they were super professional in refinancing. It was all digitally processed online and super smooth

3 years ago

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Verified Customer

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Avinash Dublin, CA

Competitive with insured banks and able to process in a timely manner. All questions are responded to.

3 years ago

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Verified Customer

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Amy Fort Lauderdale, FL

Customer support was very attentive. My rep was very efficient and easy to work with. It was a smooth transition.

3 years ago

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Verified Customer

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Amanda Seattle, WA

Calls and emails are returned promptly. Customer service is good. They are competitive and really good.

3 years ago

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Verified Customer

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Felipe Coachella, CA

Amersave was clear & prompt. They did everything online. I had access to a profile with all the info.

3 years ago

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Verified Customer

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Niaz Ahmad Lodi, CA

Good service very fast done loan Good customer help Any time answer question I like AmeriSave loan company

3 years ago

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Verified Customer

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Nancy Christian

This AmeriSave Mortgage online refi experience was professional, ethical, efficient, and proved to be sound with time.

3 years ago

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Verified Customer

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Barbara Power Woodstock, GA

Communication was inconsistent on occasion and there was some confusion between internal groups handling the application and closing.

3 years ago

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Verified Customer

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Ruth Grover Beach, CA

I am retired and was approved after I submitting documents to prove my worth and financial history. No hassle.

3 years ago

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Verified Customer

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Scott Kenney Hettinger, ND

Customer service is outstanding , Jessica S. was so helpful with our incredibly stress home purchase

3 years ago

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Verified Customer

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Brian Sand Springs, OK

Everyone was friendly. They were very efficient and timely. They did a great job. I would recommend them.

3 years ago

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Verified Customer

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William San Jacinto, CA

It is easy to work with them. They are thorough. It was quick getting the whole process done. I am glad I did it.

3 years ago

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Verified Customer

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Phia Minneapolis, MN

I got the best APR rate with AmeriSave. There is a lot of back and forth with emails on the requirements.

3 years ago

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Verified Customer

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Insouk New Holland, PA

The company is pretty organized and responsible. They create a positive experience that is very safe.

3 years ago

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Verified Customer

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Jeff Killen, AL

Highly recommend Amerisave if you are looking to refinance. The process was good. Everything was pretty seamless.

3 years ago

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Verified Customer

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Sherry Gadsden, AL

So far I’ve been satisfied. Everything has gone smoothly. The only problem is I sometimes have to send information more than once.

3 years ago

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Verified Customer

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Diniz Attleboro, MA

They made it really easy for us. We were kept informed. Communication is great. It was a great experience.

3 years ago

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Verified Customer

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Charles Lincolnton, NC

He was great to work with the only thing I was unhappy with having to pay a premium and being asked for things over and over again.

3 years ago

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Verified Customer

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Henry Lowe Baltimore, MD

Generally, the process was probably about as good as it gets. The long, slow process of requests for documents was frustrating at times.

3 years ago

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Verified Customer

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Anonymous Hot Springs Village, AR

My refinance involved two houses and two loans. They had trouble keeping the information for the two in the proper place.

3 years ago

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Verified Customer

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Glenn Poway, CA

I am glad I chose it. They offered lower rates. The only thing is it took long and it was difficult to reach the loan officer.

3 years ago

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Verified Customer

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Anonymous Roseville, CA

They kept us updated. They were very accessible. All the staff that worked along with us were outstanding.

3 years ago

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Verified Customer

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Anonymous Riverside, CA

Reasonable rates. Agent was very thorough. All the information was trustworthy. They are honest and considerate.

3 years ago

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Verified Customer

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Libby Levant, ME

Any problems I’ve had have been solved by customer service. If I had a question, it was explained to me.

3 years ago

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Verified Customer

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Matthew Lakewood, CA

A lot of phone calls went unanswered. There were multiple missed appointments and cancellations. They need to be better at communicating with customers.

3 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that the communication that you received was not superior on your loan.

Your mortgage experience is very important to our company, and we will share your feedback with our Operations Team. Our Satisfaction Team is available to assist you and can be reached at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 20th, 2021

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Verified Customer

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David Deltona, FL

I am glad I did it. I would recommend them. I had a really good experience refinancing. It did save us a lot of money.

3 years ago

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Verified Customer

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Sheng Metuchen, NJ

It takes a little bit of a long time. They asked me for a lot of documents. It went through eventually and it is alright.

3 years ago

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Verified Customer

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Mario Olympia Heights, FL

My experience was really good. Everything was fine and easy. They respond quickly. I am glad I did it.

3 years ago

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Gabe Ambrosio Franklin, TN

Great service by the representative who handled my account, Ruben was always available and explained things in detail

3 years ago

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Verified Customer

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Susan Vikari Wilmington, DE

Very clear understanding of what will happen during the refinance. Very courteous and easy to talk to

3 years ago

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Verified Customer

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Vee Hendricks Aurora, CO

A Lori and her team were great. They did what they said. The process was so easy and the rates were great.

3 years ago

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Verified Customer

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Margaret Wallace Salem, NH

Amerisave was very professional, easy to work with and I always got prompt answers to any questions I had.

3 years ago

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Verified Customer

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John Franklin Calabash, NC

Excellent service Joanna the loan originator was attentive and helped with all our questions and needs.

3 years ago

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Verified Customer

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John Simi Valley, CA

Very clear and organized. When I needed assistance, I received it. They were quite helpful. Overall I had an excellent experience.

3 years ago

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Verified Customer

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Christopher Carmel, IN

Everybody was very responsive when I had questions. The rates look good but it did take longer than I thought it would.

3 years ago

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Verified Customer

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Michael Eagle, ID

Overall they are good. Some aspects are a little long but they have the lowest fees and I am glad I did it.

3 years ago

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Verified Customer

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Lori Springfield, VA

It was easy and very quick. Troy was very responsive and helpful. Closing cost was a little high but they did great.

3 years ago

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Verified Customer

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Davo Woodland Hills, CA

Wasted 2 1/2 months of my time and then realize that they processed my application in correctly. When they corrected it, the interest rates were higher and they would not honor the original rate because it would’ve cost them about $15,000 to do the right thing.

3 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 18th, 2021

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Verified Customer

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Christopher South Fork, PA

it was easy I did not really have to go anywhere to do anything I could just email everything. Everything was done via my computer or my phone.

3 years ago

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Thomas Dallas, TX

They have very competitive rates and very streamlined quick process and they have good customer service.

3 years ago

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Verified Customer

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Duane Guisti Johnston, RI

Service was exceptional, the team in charge of my loan kept me informed - totally professional in every respect.

3 years ago

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Verified Customer

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James Hathaway Pines, CA

The agent that handled it did a really good job. They stayed in touch as it moved along. I was very pleased.

3 years ago

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Verified Customer

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Faith T Cream Ridge, NJ

Process was seamless and everything that my loan officer Sean W indicated at the beginning was materialized

3 years ago

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Verified Customer

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Robert Casco, MI

It took a long time, I was not happy with the length of time but they were great to work with and they have the best rate.

3 years ago

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Verified Customer

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Frank Durham, NC

AmericaSave gave me a really good interest rate. I am glad I did it. They are also easy to get in touch with.

3 years ago

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Verified Customer

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Thuy Nguyen Olympia, WA

Customer service is excellence! Darlene Srey is an awesome representative and very easy to work with.

3 years ago

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Verified Customer

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David Jennings, FL

Every time I need them, they are there pretty quick. They have people that would answer our questions.

3 years ago

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Verified Customer

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Brandon Bellemont, AZ

The interest rate we received was far better than others quoted. Called to ask why my auto payment wasn't set up. The line said 15 minute wait. 50 minutes later my 2 second question was answered.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 20th, 2021

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Verified Customer

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Anonymous Williamsburg, VA

It was a very easy process with this company. They have great communication and I had no issues with them.

3 years ago

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Verified Customer

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Rajiv Clemmons, NC

They were very helpful and had the best prices. They were very quick and cooperative throughout the whole process.

3 years ago