Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Matthew

Very good communication. They let me know everything I needed to proceed in the process and of the three competitors, they gave me the cheapest rate.

4 years ago

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Verified Customer

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Heidi A. Williams Manassas, VA

Found them by accident. Was introduced to Brent B and he was magical. We actually refinanced twice with them. Absolutely no problems!!!

4 years ago Edited January 10, 2024

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Verified Customer

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Robert

I feel like my person understood what was important to me and she listened to me. The automation of the website worked out great for me.

4 years ago

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Verified Customer

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Chad

I choose AmeriSave because I liked that we had options. We could pick what was best for us. Our agent answered all our questions and followed up. It was very professional.

4 years ago

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Verified Customer

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Maria

Excellent customer support, it was exemplary. The process was very smooth. They provided me the best option to refinance.

4 years ago

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Verified Customer

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Robert Marshall

Almost effortless process and very professional , pleasant interaction. I have already recommended AmeriSave to friends.

5 years ago

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Verified Customer

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P

Everything was always recorded. It was easy and transparent. There is always somebody to ask questions to that answers quickly and well.

5 years ago

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Verified Customer

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Darlene

The employees there are fantastic, knowledgeable and helpful. I want to thank them for everything that they did for me during this pandemic.

5 years ago

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Verified Customer

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Dennis

Everybody too care of me quite well. The two gentlemen helped me out and did a very good job. It was slowed down because of the Covid-19 nonsense.

5 years ago

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Verified Customer

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James

Easy to contact customer support so it is easy to use them. I have worked them four times now and I’ve always had a good experience.

5 years ago

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Verified Customer

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Roberta

Lowest interest rates for refinance. Process is very simple and the loan originator was excellent. I am very glad I did it.

5 years ago

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Verified Customer

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Eric

The service is outstanding. It is a very simple process. Also the pricing is extremely competitive. Overall I am very pleased.

5 years ago

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Verified Customer

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Gayle Gray Escondido, CA

We refinanced during COVID 19 and were able to get a very low interest rate and everyone we worked with was courteous, and efficient.

5 years ago

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Verified Customer

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Janet Coates Winston-Salem, NC

I can't believe how easy and efficient these people are. They were in touch almost every day and it just took a minimum of time.

5 years ago

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Verified Customer

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Bonnie Oulla Hollywood, SC

They put me through the paces, asking for everything except my fifth grade report card, but I got the loan and the people I dealt with were pleasant.

5 years ago

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Verified Customer

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Renee Kennedy Knoxville, TN

We did recommend them and they took money from our friends and family and never returned phone calls or followed through with their refinance mortgages. They will not return phone calls and that is if you can even reach a voicemail to leave one. Very disappointed. I plan to tell our friends and family that have started their process to deny their credit card charge as fraud and go with another company.

5 years ago

Reply from AmeriSave Mortgage

Renee,
Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.
Please advise when you contact that you are responding from the Best Company survey and please provide your loan number, or have your family members or friends contact our company direct.

We look forward to hearing from you soon.

Sep. 1st, 2020

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Verified Customer

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Maquita Philadelphia, PA

Everything was provided to me online and there was a representative who kept in contact. My whole experience was good. They were helpful.

5 years ago

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Verified Customer

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Juan Orlando, FL

They were very thoughtful with everything. It was very neat to do everything online. The process was very quick. Overall I am glad I dealt with them.

5 years ago

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Verified Customer

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Brenda Kruzan Muskego, WI

My representative would get back to me as soon as I reached out to him. I got a better rate to refinance with them then with the original lender.

5 years ago

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Verified Customer

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Anonymous Wake Forest, NC

I used them once before and had a good experience so I used them I again. I am glad I did it. Interacting online is helpful and they are responsive.

5 years ago

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Verified Customer

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Lawrence Bixby, OK

They have good customer service. Everything is one online but someone is always there to answer question if I needed to get a quick response.

5 years ago

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Verified Customer

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Jerry Green Valley, AZ

Great service! The person I was dealing with was excellent. Every time I had questions, they were answered in a timely manner.

5 years ago

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Verified Customer

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Russell Henryville, PA

Keep up the good work. It was easy. They kept me informed step by step. Except with pandemic it would close a little earlier.

5 years ago

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Verified Customer

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Clarence Trussville, AL

Everything has worked out well. Everything went smooth online and talking with a representative. They kept me informed each step in the process.

5 years ago

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Verified Customer

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Chris Key West, FL

Overall the process was good, though some of the different sections weren’t always necessary and it could get bogged down.

5 years ago

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Verified Customer

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Barbara Columbia, MD

I didn’t have to wait at all, it was very painless experience without much effort on my part. Working with them was very nice.

5 years ago

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Verified Customer

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Eric Windsor, CO

It was quick to get everything closed. They were great to work with because they were informative and responsive when I had questions.

5 years ago

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Verified Customer

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Eric Ely, NV

We’re happy with amerisave but it does take a long time to get it all set on paper work but other than that the experience has been great.

5 years ago

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Verified Customer

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Katherine Coeur D Alene, ID

I am happy with their services. They are quick and professional. It was seamless obtaining the loan and they offered the best rate.

5 years ago

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Verified Customer

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Laura Phoenix, AZ

Better interest then others and good communication from my loan originator, who did a really good job servicing my account.

5 years ago

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Charles Strong

Mr. William M. and Ms. Shy K. were both professional, proficient, courteous, and personable! They were a great and extraordinary team to work with through the application process! Thank you, Amerisave for providing the consummate professionals!

1 year ago

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Rhonda Hauck Everett, WA

Great service, very professional and courteous. Treated me respectfully plus the ease of the paperwork and knowledge of representative was all very helpful and made this transaction painless. I would not hesitate to use AmeriSave Mortgage again. Rhonda H

1 year ago

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Martha

Amerisave personnel was very helpful and explained everything to me. Answered all my questions and helped me with getting all the documents together and sent in very easy process would recommend amerisave as a mortgage lender to anyone

1 year ago

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James High Point, NC

The whole Refinance process was Great. The Team, me and my wife had walked us all the way until closing. There was a bump in the road along the way, but they stood by us until we were able to close. Thank u Amerisave Mortgage and our CONFIDENT TEAM.

2 years ago

Reply from AmeriSave Mortgage

James, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 16th, 2023

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Verified Customer

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Mark Iwashko Denver, CO

Jessica was very professional and responsive. She addressed every question promptly and clearly. She was solutions oriented and never bureaucratic. In short, Jessica was an absolute pleasure to work with and I would recommend her to anyone without reservation.

2 years ago

Reply from AmeriSave Mortgage

Mark, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 5th, 2023

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Verified Customer

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Elizabeth Reyes Bensalem, PA

What an awesome group of professionals that walk me through the entire process..My loan officer Johnna and her team at Amerisave Mortgage made the process very simple and easy, they were always reachable..My husband and I said thank you 😊 🙏🏼🙏🏼

2 years ago

Reply from AmeriSave Mortgage

Ms. Reyes, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Queen Original Charlotte, NC

My loan officer was so helpful. He gave me the best interest rate when rates were really high. He got the paperwork done in a timely and effective manner. I had been looking around for good lenders and this was number one in my book!! My lender was also very nice.

2 years ago

Reply from AmeriSave Mortgage

Thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 8th, 2023

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Pol Haines City, FL

Wow!! Ms C is above the line of work. Even while on her leave, emails will still flowing and so was the progress. Im a proud home owner and with in weeks she made it happened. I called other companies befor finding AmeriSave and there is no comparison. Tha ks for finding ways to make my dream a reality!!

2 years ago

Reply from AmeriSave Mortgage

Pol, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 2nd, 2023

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Steven Bethel, OH

My very first conversation went great. I told my sales rep what I wanted to do, I told him what my best offer was that I had on the table and he beat it right out of the gate. At that point I knew that I wanted to work with him and AmeriSave.

2 years ago

Reply from AmeriSave Mortgage

Steven, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 22nd, 2023

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Aaron Powers Shelbyville, IN

The support from my loan originator was above and beyond! Travis G was always available to help and answer questions and I mean always. I could text him at the grocery store and he would respond. Service, transparency and they had the lowest rate, second time using them and they will be the first I contact in the future!

2 years ago

Reply from AmeriSave Mortgage

Mr. Powers, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 17th, 2023

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Stanley

Eric, my loan officer, what is fantastic he thoroughly communicated with me. He communicated with me to explain what would happen next before it happened and every time I was confused he was here to point out. What was going on question, how do you improve on? Perfect I don’t think you can.

2 years ago

Reply from AmeriSave Mortgage

Stanley, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 16th, 2023

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Darnell Hinton (iT'S mE bIG d) Newport News, VA

From start to finish, the experience of working with Amerisave is unparalleled, with a team of knowledgeable professionals dedicated to helping you every step of the way. One of the most impressive things about Amerisave is the simplicity and transparency of their mortgage process.

2 years ago

Reply from AmeriSave Mortgage

Darnell, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 16th, 2023

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Donna Rice Weirton, WV

I had Zak as my loan rep an He was awesome to speak with. He made Me feel that my loan was as important to him as it was to Me. Always answered when I called or got right back to me.Never had to wait on my question to be answered from him. Now Cassandra is another story,could never get a hold of Her or get a call back. Thank Goddness 4 Zak

4 years ago Edited January 10, 2024

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Al Cervix Brighton, MA

Darla C gave me an online quote and held true to that right to closing , I’m a builder so I’ve taken dozens of mortgages and I can’t tell you how good it feels to have someone that communicates and stays true to claims/quotes . I would highly recommend Darla and AmeriSave for anyone looking into mortgages. Very professional.

4 years ago

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Edith R ,

I just Refinance with Amerisave last month, I'm please with the service . Jacobey the agent that I worked with, excelent, knowlegeble him and all the team that were involved with the process comunicate very well with me, respond emails almost inmedialy. definelly ill do it again with them.

4 years ago

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Greg Haugabook San Antonio, TX

The overall process fairly good. I'm happy with the rate I rec'd, but was not aware I was buying points for the rate until I rec'd disclosures. I took a star for this issue because this hindered my ability to make an informed decision. The next concern is I started this process in early November and didn't sign paperwork until December 24th. My previous loan was an 80/15 fixed. One of the delays was Amerisave was attempting to close with me early December when I noticed the loan amount was only the 80% portion of my loan. Amerisave stated that was the only information my lender sent. I educated, I had already provided Amerisave copies of both loans for the past 12 months. Had I not caught the error, I would have been stuck with two loans again. I then took matters into my own hands and requested my payoff information from my previous lender and forwarded it to Amerisave in order to obtain the correct loan. This is where I took the second star. Amerisave staff is very friendly and helpful, but as you can read, there are significant concerns with their process. I feel there are some training opportunities that need to happen regarding their processes.

4 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 7th, 2021

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Eric Holmberg-Weidler San Mateo, CA

Amerisave gave an excellent rate on our refi and got the ball rolling really quickly once I contacted them. The issue came once we'd paid the up front $500 to officially sign on to doing the refinance. Once we did this, everything kind of went dark. The loan originator we had been working with stopped returning our messages and never picked up his phone. No progress seemed to be being made on the refi, no updates, and we weren't sure when it would finish. Our rate hadn't been locked, so I was worried and wanted to get to that point asap. I started reading other reviews and saw that happened a lot, so I got really nervous. I ended up calling the main company multiple times, and eventually asked to talk to our loan originator's manager. Finally (this was after ~3 or so weeks of no contact), my constant calling and contacting the manager got results. I got a date when it would be done, and the manager locked our rate (at near the original rate we got, it had gone up a tiny bit so we had to pay a fraction of a point, but it was only a few hundred extra than we had originally agreed to). After this, we got connected with a loan processor, who was excellent at responding and keeping us in the loop. It only took another month or so for it to finish, and she kept us updated the whole way through. We started our refi in early September and the whole thing was done by the beginning of November. The website you use to enter info is nice, and they don't ask for every single bank account under the sun, so it was less documentation than going through a regular bank (besides being a significantly lower rate). The mortgage servicer they leave you with also has bad ratings, so that's not great, but I haven't had problems yet. They have a fine website and seem to be professional. But most bad reviews mention talk about bad service if you have problems, and I can't speak for that as its only been a month. So in summary, if you want a great rate and are willing to take the risk of paying a bit up front and having a floating rate for a bit of time...and possibly having them go dark somewhere in the middle of the process, if you can make it through, you will have gotten a good deal in the end. It was a lot of stress though and I was half worried I was being scammed along the way. So just keep all that in mind if you decide to go with them.

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 4th, 2020

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Morton Geivett West Sacramento, CA

After 45 days of getting the run around we decided to shop for a new mortgage company. AmeriSave beat our current companies rates and closed our refinance and investment purchase in just a few weeks. Thomas was excellent the entire process. Already referred friends and family.

5 years ago

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Matthew O'Keefe Saint Paul, MN

From application to closing, our refi took 17 days. The rate we found with Amerisave was far and away the lowest. The process was easy, quick and painless. I’ve already recommended Amerisave to my friends and will continue to recommend them to anyone looking for a mortgage lender.

5 years ago

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Seyan Lucero Denver, CO

The process was very easy. They called and worked with me right away to get the rates that I wanted. They showed me many options to consider so I could make the best choice possible. They are very responsive to my questions. The closing was set up quickly and smoothly.

5 years ago