Name: AmeriSave Mortgage
Rating: 4.9

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Verified Customer

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Katrinnia

They were easy to work with, responsive and competent.

5 years ago Edited January 10, 2024

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Verified Customer

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Rajender

Good service and we got a really good price for it.

5 years ago

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Michael

Very good, everybody was helpful and patient with me.

5 years ago

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Mike C. Chantilly, VA

Friendly fast service. Closed within 2 weeks. Very happy!

5 years ago

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Patricia W. Virginia Beach, VA

Because of their professionalism and their communication

5 years ago

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Stacey L Sutter Martinez, CA

Excellent rate and great customer service

5 years ago

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ann r frank Louisville, KY

It was perfect, great serviced easy to work with.

5 years ago

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Verified Customer

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Awesome Consumer El Paso, TX

They quoted me the best rate on my first phone call

5 years ago

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Kimberly Nelson Sahuarita, AZ

The process was easy and straightforward. No surprises.

5 years ago

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Verified Customer

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Russell Knell Prescott Valley, AZ

It was so fast and easy. Customer service was outstanding.

5 years ago

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Gayathri East Haven, CT

AmeriSave is a pretty good value for the money since they have low rates.

5 years ago

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Barry Reno, NV

My agent was very good and helpful. I liked that you got the loan online.

5 years ago

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Shone Fontana, CA

I am glad I went with them because they seem like they are a good company.

5 years ago

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Verified Customer

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Anonymous Henderson, NV

It’s a good service with great communication.

5 years ago

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Roberto

Fast and friendly is what I like what I didn't like is I'm not sure if I'm going to lose my house insurance or not

1 year ago

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Patricia

We were treated with respect and caring. Our counselor was caring and provided us with the help we needed

1 year ago

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Rita

I highly recommend AmeriSave, very satisfied with the lending staff. Always kept me informed of status of my loan.

1 year ago

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William San Antonio, TX

Great people and easy to work with. They worked very hard to get me refinanced. I definitely recommend them.

2 years ago

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Terence Bad Axe, MI

Our questions were always answered. We were always informed on what was happening with our mortgage.

2 years ago

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Pamela

Top notch service from beginning call until the end. Very easy process and excellent customer service.

3 years ago

Reply from AmeriSave Mortgage

Pamela, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Jun. 15th, 2023

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Verified Customer

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Michelle Koelewijn The Villages, FL

absolutely recommend AmeriSave they are so helpful and walk you through step by step! It was an outstanding experience!

3 years ago

Reply from AmeriSave Mortgage

Michelle, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 12th, 2023

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Verified Customer

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April Huston Port Byron, IL

They made the process quick and easy! They helped every step of the way. I would definitely go with them again!!

3 years ago

Reply from AmeriSave Mortgage

Ms. Huston, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 5th, 2023

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Kimberly Hardin Albuquerque, NM

Very nice and helpful. Every one that we had contact with here was very professional and accommodating.

3 years ago

Reply from AmeriSave Mortgage

Ms. Hardin, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 16th, 2023

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Candace Smith Antioch, TN

I like how eager everyone is to help. And how attentive they are go any questions or concerns I might have.

3 years ago

Reply from AmeriSave Mortgage

Candace, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 16th, 2023

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Roneal Seth

I have been trying to get my supplemental property tax paid through my impound account. I have sent several emails to research department and tax @ your mortgage online, I also called the customer service department. Everytime I called they give me the run around

3 years ago

Reply from AmeriSave Mortgage

Roneal Seth, we sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. When you do call or e-mail us, please be sure to notate the site where your review was posted. We look forward to speaking with you.

Feb. 8th, 2023

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Shanna Biloxi, MS

We have had a very difficult time getting questions answered. Even customer service hasn’t helped as much as I’d hoped. It’s been 1 1/2 months since we started this process and are still not sure if we are any closer to closing.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

May. 3rd, 2021

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Alan L Atlanta, GA

Good about pushing for you to pay $500. To show you are serious yet no other company required this from me nor were they the best rate. Nice scamful way to wrack up fees. Mortgage Rep was also very unhelpful with all the glitches their system encountered with me

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 7th, 2021

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ukp ,

They are misrepresenting no hard credit will be pulled but at the end they are. I am on the Chat with them but for 30 minutes, no answer. How are you rating #1? Not even 1 star but it won't let me move forward with this review.

5 years ago Edited September 14, 2021

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 31st, 2021

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Thomas ,

It took 2 months to close. The refinancing was handled by to many people and as the paper work was being done we had to keep summiting the same paper work. Amerisave was supposed to pay off our loans on a certain date and it still hasn’t happened. The worst refinance ever.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 31st, 2021

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Jefg Longmeadow, MA

Worst mortgage company I have ever dealt with. They offered me $2244 in lender credits when I started the process. They won't let me lock in for my rate. The closing costs went from 4436 to 9985. Now I missed out on refinancing and wasted 45 days doing with their ineptitude

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 25th, 2021

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Tony Lieser Saint Cloud, MN

Worst company ever! I own multiple properties so I've dealt with lots of lenders. They do not reply to you. Each department does not communicate with each other. They waste so much time. They promise you low rates but don't lock in rates tell after they waste months of your time doing nothing! Avoid them with all cost!

5 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 18th, 2021

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Kyle Gray Birmingham, AL

Felt like I was being talked "down to". Probably because of my age. Was told I had to put 33% down payment on a $160K townhouse? Maybe those are the rules. The kid spoke to me like I was poor white trash. I could pay cash for this townhouse if I wanted to. What a waste of time. Good riddance.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 17th, 2021

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Colin Dunderdale San Antonio, TX

Incompetent, don’t use. Stringing us along since December 2020 for refinance. Always some excuse about why they weren’t sure why it was taking so long. Now everything, termite inspection, etc expired. Rate has gone up now, would not recommend. All those wasted months we could have used someone who a actually do what they are supposed to.

5 years ago

Reply from AmeriSave Mortgage

Thank you for your feedback. We regret that communication regarding the status of your loan has been delayed or lacking. AmeriSave is experiencing unprecedented call volume and our employees and managers are returning calls as quickly as possible. Your feedback has been forwarded to the sales manager who will return your call. You may also contact AmeriSave’s Customer Service Team at 888-700-4026, or via email at customersatisfaction@amerisave.com.

We look forward to speaking with you soon.

Mar. 15th, 2021

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John Underhill ,

Everything seemed great until months later my loan originator was fired. Then the manager slow dragged it for even longer. Now I've just been terminated from loan process after I sent an email asking how much money I've lost in the rate change in the last 5 months. Not amazing

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 15th, 2021

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Sally Briquelet ,

If I could give this a a review of -1000 I would. They do nothing but push paperwork around after you pay a $500.00 fee. You get bombarded with text, emails and voicemails having you redo and resend for months on end. I give up.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 10th, 2021

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adam Philadelphia, PA

I literally engaged them to refinance my mortgage, did everything they asked and submitted every document on time, and then they just... didn't refinance the mortgage. They told me my rate was "locked" but the expired date on that "lock" expired, entirely due to their own mistakes. Terrible company.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 5th, 2021

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JP Macomb, MI

If I could give them 0 stars I would. It has been a terrible experience. Asking for the same documents repeatedly. Saying they are going to move the mortgage forward and then nothing. I have asked for my application fee back. It has been 4 months and there is no end in sight. Don't use this company!!

5 years ago Edited September 14, 2021

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Feb. 4th, 2021

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Hooman Sabeti Pasadena, CA

Stay away from this crook people ,More than 3 months wasting my time every day asking for new stupid document they keep playing with your time the only thing didn't ask me to send to them is my under ware size and color .I don't know this is mortgage company or FBI or CIA .

5 years ago

Reply from AmeriSave Mortgage

Thank you for your feedback. We regret that the communication regarding the status of your loan has been delayed or lacking. AmeriSave is experiencing unprecedented call volume and our employees and managers are returning calls as quickly as possible. Your feedback has been forwarded to the sales manager who will return your call. You may also contact AmeriSaves Customer Service Team at 888-700-4026, or via email at customersatisfaction@amerisave.com. We look forward to speaking with you soon.

Jan. 25th, 2021

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Neal Zipser ,

Do not go with this company. I am more than three months into my re-finance with them and they just presented us with our closing costs which are more than $3,000 what they estimate when we started. Slow. Awful response. And now surprises at the end.

5 years ago

Reply from AmeriSave Mortgage

Thank you for your feedback. We regret that communication regarding the status of your loan has been delayed or lacking. AmeriSave is experiencing unprecedented call volume and our employees and managers are returning calls as quickly as possible. Your feedback has been forwarded to the sales manager who will return your call. You may also contact AmeriSave’s Customer Service Team at 888-700-4026, or via email at customersatisfaction@amerisave.com.

We look forward to speaking with you soon.

Jan. 23rd, 2021

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Jane Lee Aubol Albuquerque, NM

If I could give no stars I would. I have an 830 credit rating and have been hassling with them since August 2020 (it is now the end of December)to try to refi my house...value is over 600K and mortgage to refi is only 225k. I have now given up and will be asking for my $500 back!!!

5 years ago

Reply from AmeriSave Mortgage

Thank you for your feedback. We regret that communication regarding the status of your loan has been delayed or lacking. AmeriSave is experiencing unprecedented call volume and our employees and managers are returning calls as quickly as possible. Your feedback has been forwarded to the sales manager who will return your call. You may also contact AmeriSave’s Customer Service Team at 888-700-4026, or via email at customersatisfaction@amerisave.com.

We look forward to speaking with you soon.

Dec. 31st, 2020

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Timotheus Pawtucket, RI

Refinance declined as they came up with a fictitious NEGATIVE net rental income of $796 versus actual rental $800 thereby reducing our income by $1,596. Once declined they were no longer contactable to allow us to sort this out. Thereby we lost our $720.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 26th, 2020

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The Bodyshop Orlando, FL

Worst company I've ever worked with 8 months, 2 managers, 3 loan officers, 3 times running my credit later my patients ran out. I am currently trying to get my $500 application fee reimbursemented. Dont just take my word do your research. This company has thousand of complaints with the better business bureau.

5 years ago Edited September 14, 2021

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 2nd, 2020

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Srikant R Fremont, CA

i started the refinance process ...i think six months ago with no close in sight..( JULY..NOV) ..its just every now then there is an automated message asking me repeatedly to upload ..i have started ignoring them anyway ..i wish i had known this scam could have saved my $500

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 2nd, 2020

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Mike Grant Indio, CA

Slowest loan processing time. They keep asking for documents I already sent saying that this time they need a signature on the document. They didn't ask for a signature earlier in the process. Finally gave up and went to Rocket Mortgage who was ready to close in a little over a week. Told AmeriSave to keep their non-refundable $500 deposit.

5 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. We appreciated your patience, and we regret that you are unable to reach the communication requested on your loan.
A Sales Management Leader will be contacting you today to discuss your concerns.

Our Customer Service Team can be reached at 888-700-4026,or via email at customersatisfaction@amerisave.com. We look forward to speaking to you.

Oct. 1st, 2020

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Phil McMillan Smyrna, TN

Excellent mortgage refinancing experience. Top notch customer service during the process. Highly recommended.

5 years ago

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Charles

Will update review upon loan reconciliation request

4 months ago

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Kristen Smith Corpus Christi, TX

The payments were a bit higher that was made better by a great experience with the on call team always available and friendly customer service.

4 years ago Edited January 18, 2023

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Rachel

I would've gave a 5 star but they sold my loan to a random mortgage company after closing.

1 year ago

Reply from AmeriSave Mortgage

Hi Rachel, we are sincerely sorry for the surprise here but happy to hear that your overall experience with us was a positive one. We wish you the very best and appreciate your feedback. If you would like someone from customer care to reach out to you, please contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. Thank you.

Feb. 12th, 2025

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Verified Customer

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David

I sold my mortgage to Fannie Mae. I was never worn that my mortgage can be bounced around like that.

1 year ago

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morris churchill Virginia Beach, VA

Overall process was ok, but the lack of communication and clarity was lost

2 years ago