Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Kirt Centerville, WA

It was really quick. I'm glad I did it.

3 years ago

Reply from AmeriSave Mortgage

Kirt, We appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Aug. 15th, 2022

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Verified Customer

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Georgette Nguiekou Forney, TX

It took longer than expected. Too many papers work, lengthy procedures.

3 years ago

Reply from AmeriSave Mortgage

Ms. Nguiekou, We sincerely appreciate your feedback regarding your mortgage experience. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com.

Aug. 4th, 2022

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Verified Customer

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Alicia Mundelein, IL

When I had questions, they were very responsive.

3 years ago

Reply from AmeriSave Mortgage

Alicia, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 13th, 2022

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Verified Customer

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paul agostino Hightstown, NJ

customer service was better than their competitors

3 years ago

Reply from AmeriSave Mortgage

Paul, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 6th, 2022

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Verified Customer

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Anonymous Ceres, CA

It was very easy because the agent answered all my questions.

3 years ago

Reply from AmeriSave Mortgage

Thank you for sharing your feedback. Unfortunately, we do not have enough information to reach out to you directly and we would really appreciate an opportunity to speak to you further about your experience. Please contact our Customer Care Team by calling 1-888-700-4026 and/or by sending an e-mail to resolutionteam@amerisave.com. We look forward to speaking with you. Thank you.

Feb. 21st, 2022

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Verified Customer

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Don Bella Vista, AR

They were very helpful I processing my mortgage

3 years ago

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Verified Customer

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Alex Munoz Norwalk, CA

Had a little disagreements with the application fee

3 years ago

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Verified Customer

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Pamela Tulsa, OK

We used Amerisave to refinance our home. We had a pleasant experience so I decided to use them again when we sold that house. That time it took too long and there were too may repeated efforts to obtain information. It took four months for us to be able to sell. They didn’t get some of the statements until the last moment. It was a little riculous.

4 years ago Edited January 10, 2024

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Mark Gresham, OR

I would recommend them. The process is much simpler and it didn’t take a long time. They answered all my emails and questions quickly.

4 years ago Edited January 10, 2024

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Verified Customer

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Dewan Carriere, MS

Very good response time. I'm glad I used Amerisave.

4 years ago

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Verified Customer

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John Forcum Greenfield, IN

They are very honest and what they tell you is good.

4 years ago

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Verified Customer

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Theophelos Ndam Lanham, MD

They're good but their internet rate is higher than others

4 years ago

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Verified Customer

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Preetham Vishwanath Glen Ridge, NJ

No website portal for online access of loans and loan details and ACH setup.

4 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jul. 21st, 2021

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Verified Customer

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Russell Lee High Springs, FL

They kept asking for the same information over and over.

4 years ago

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Verified Customer

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Anonymous Santa Margarita, CA

Very long process. We started last year. We had to rescan our documents over and over again.

4 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jun. 1st, 2021

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Verified Customer

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Alexander Boczar Redmond, WA

Straight to the point and closed in less than 30 days.

4 years ago

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Verified Customer

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Joseph Allentown, PA

The process of obtaining the loan was a very good process.

4 years ago

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Verified Customer

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Anonymous Bradenton, FL

Was way quicker than expected and it was pretty easy.

4 years ago

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Verified Customer

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Siddiq Bloomfield, CT

I am pleased with amerisave. The interest rate was good.

4 years ago

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Verified Customer

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Bill Bullard, TX

There were the lowest that I found and I'm glad I did.

4 years ago

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Verified Customer

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Shaun Birmingham, AL

I would probably use better.com next time. They were kind of slow.

4 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Feb. 18th, 2021

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Verified Customer

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Ross Marco Island, FL

Very helpful, customer friendly, great personal attention.

4 years ago

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Verified Customer

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Sally Portland, OR

Seems to be the best interest rate at this time.

4 years ago

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Verified Customer

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Matthew Tucson, AZ

SLOW. Almost lost my house due to the speed of the loan process which was messed up multiple times.

4 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 20th, 2021

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Verified Customer

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Terrence Covington, GA

You can do everything online when you use AmeriSave and they provide better communication with a faster response.

4 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Jan. 21st, 2021

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Verified Customer

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Robert wroten

Communication is not good. Customer service doesn't follow through and follow up

4 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Dec. 24th, 2020

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Verified Customer

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Ekta Bhagat

Excellent Rates- Refinancing Takes Longer than Expected

4 years ago

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Verified Customer

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Richard

all transactions were able to be processed electronically

5 years ago

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Verified Customer

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Erin

Refi went smoothly and closed on time. Would recommend

5 years ago

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Verified Customer

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Karen

Good company but a little slow on getting done

5 years ago Edited January 10, 2024

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Verified Customer

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Anonymous

Ultimately I am happy with them but there were some personnel problems.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 9th, 2020

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Verified Customer

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C Durham, NC

Takes too long to respond and it's hard to get anyone when you called

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com

Oct. 9th, 2020

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Verified Customer

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Glen Alabaster, AL

Customer support answered the questions I needed answered.

5 years ago

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Efrain

i had a great experience with the company from day one. They are amazing. Met all my needs

1 year ago

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Verified Customer

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April Oliverio

Great experience… Mathew & Chastity and team were very responsive and helpful.

2 years ago

Reply from AmeriSave Mortgage

April, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 10th, 2023

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Verified Customer

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Rich Burke Belmont, NH

The Richard T, loan originator, was very helpful and knowledgeable. He made the process smooth.

2 years ago

Reply from AmeriSave Mortgage

Mr. Burke, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 4th, 2023

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Verified Customer

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Rebecca Saint Robert, MO

Refinancing was so easy with Amerisave. Everyone I dealt with was friendly and helpful.

2 years ago

Reply from AmeriSave Mortgage

Rebecca, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 5th, 2023

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Verified Customer

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Debbie Childers Austell, GA

Professionalism. Returned phone calls in a timely manner. Very helpful. Stayed in contact with me.

2 years ago

Reply from AmeriSave Mortgage

Ms. Childers, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 30th, 2023

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Verified Customer

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Larry Dayton, TX

Super easy to work with….always there to answer questions or provide help when needed.

2 years ago

Reply from AmeriSave Mortgage

Larry, Thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Radhaben York, PA

Amazing experience, very unusual to see such interactions and extremely responsive team.

2 years ago

Reply from AmeriSave Mortgage

Radhaben - We appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 16th, 2023

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Linda Newtown Square, PA

Easy from application to settlement! Mortgage processor and staff were always supportive!

4 years ago

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Adriana Morales [Martinez ES] Las Vegas, NV

They are knowledgeable and efficient. They worked with my schedule and explained every step.

4 years ago

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Dan Vu Modesto, CA

I wouldn't trust any quotes they gave, as they did a bait & switch on my loan terms. Once I got into the signing process, they suddenly (and for no reason) removed lender credits. I lost $5,000 as a result.

4 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 22nd, 2021

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Jeff Gonnason Kihei, HI

This company wasted my time for several months and denied my loan over issues so simple and stupid it was unbelievable. I went to the local bank and easily received the loan I requested.

4 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 22nd, 2021

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Khaled Mahmoud League City, TX

I went thru the loan application online and it was not completed. Requested me to call when I call the loan officer was not helpful and hang-up on me. I called back and they gave me the run around.

4 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Apr. 5th, 2021

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Kim San Juan,

Great rates but absolutely the WOrST customer service I've ever experienced! Could not even talk with a supervisor to get an explanation regarding flood insurance. Get the rate, but then you are on your own.

4 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at customersatisfaction@amerisave.com.

Mar. 31st, 2021

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Nelson Arrieta New Milford, NJ

They began the loan process in September. We were contacting them many time for the weeks of the months of November and December but they never communicated with us to complete the loan process. Very dissatisfied.

4 years ago

Reply from AmeriSave Mortgage

Thank you for your feedback. We regret that communication regarding the status of your loan has been delayed or lacking. AmeriSave is experiencing unprecedented call volume and our employees and managers are returning calls as quickly as possible. Your feedback has been forwarded to the sales manager who will return your call. You may also contact AmeriSave’s Customer Service Team at 888-700-4026, or via email at customersatisfaction@amerisave.com.

We look forward to speaking with you soon.

Dec. 17th, 2020

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Pamela Upper Marlboro, MD

Its been almost three months now and I am being told over and over that we will close in a week or two. Had I known it was going to take this long I would have gone to another company who don't require $500.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Nov. 29th, 2020

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Dennis Hernandez Orlando, FL

Very poor experience. We started the process on August 7. They don't answer me, they don't call me, I don't know anything about my case. We are on October 8 and nothing yet. It's ridiculous.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 9th, 2020

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Rocky Duong Los Angeles, CA

How can they offer you good interest rate but you can not lock it? I comply everything requested and I don't know what's next, that sad.

5 years ago

Reply from AmeriSave Mortgage

Thank you for providing your feedback. Our Customer Satisfaction Team would like to understand more regarding your experience as soon as possible. AmeriSave Mortgage takes our customer feedback seriously. Please contact our Customer Satisfaction Team toll-free at 888-700-4026, or by email at customersatisfaction@amerisave.com.

Oct. 9th, 2020