Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Kevin Burlington, WI

I chose AmeriSave because it seemed to be the easiest and the most willing. I am glad I did, although as old as I am, it was very difficult online to send the documents. Everyone that I dealt with was very knowledgeable, very pleasant on the telephone, and had great personalities. I'm glad everything went really well. All their support people are fantastic.

3 years ago

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Verified Customer

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Janica Spotsylvania, VA

AmeriSave had the best interest rates and laid everything out easily for me to understand. There were no surprises and I was very comfortable and safe using this company. It was an easy process and I liked the customer portal they have you use. You can upload your documents and can check the status of your loan. I have no issues getting through to them and they are very prompt.

3 years ago

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Verified Customer

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Jeff Rogers Frankfort, KY

The staff was very thorough. We were given clear instructions as to proceed during the refinancing process. Staff were professional and made my wife and me feel very comfortable. The process was all completed online. The only exception was the closeout. The person who came to our home was very nice and made everything easy. We would us Amerisave Mortgage again if the need arises. I would recommend this company to anyone.

4 years ago

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Heather

I loved Jesus my loan processor. He was so helpful, always available and always took the time to answer or explain anything.

1 month ago

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Verified Customer

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Joseph

I could always get an answer to my question when I had one, and they were always there to support me. David is the guy that I did most of my stuff with, and he is a very reliable and trustworthy person.

10 months ago

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Verified Customer

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Anonymous

It was great working with them. They were with me every step of the way. They had a really good website portal where I could go and monitor the progress and upload my documents. They made it easy. They were very responsive to my questions and any inquiries I had were promptly answered. Any messages I left for a call back were promptly returned.

1 year ago

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Verified Customer

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Anonymous

Overall, AmeriSave was pretty decent. They were able to get the job done in a timely manner. But they did not tell me they were going to withdraw $525 twice. They ended up putting it towards the closing costs and all that. But at the time, we didn't have that money in our accounts. So they should have been more clear and given more clarification about when, and where, and if, there was going to be more money taken. We had great communication at first and then we had the time period where there was some bad communication. I think that there could have been more customer support available and more clarification.

1 year ago

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Verified Customer

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trust old paths North East, MD

Very professional company to deal with. Jessica Z, my loan coordinator, was very nice and patient. My refinance was a little challenging but everyone was great. I would highly recommend AMERISAVE to anyone looking for a mortgage. They are very good at what they do. I’m very happy I chose them.

1 year ago

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Verified Customer

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Michael

She was very thorough and she went through the process, took you through every single step so that way you weren't lost or confused. If you had a question or anything at all you could call and they pick up the phone pretty much immediately and help you. I'd have to give customer support a definite solid 5. Anytime you pick up the phone, they even gave me their own personal phone numbers, not just their own hours, but their own phone numbers just so that way I could get in case in touch with them anytime day or night.

1 year ago

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Verified Customer

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Anonymous

He did everything, the portal was very easy to navigate and it explained things and then when we signed the paperwork, the gentleman had it all laid out and was very organized. So the process was fast and he was on time and did what he said was supposed to do. So he did, he did really good. Anytime you called, they answered your question and were helpful to get you through. I thought where the fees were a little bit high for the portion of the loan.

1 year ago

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Verified Customer

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Camilla

I chose AmeriSave out of all the other companies because I had spoken with about three other companies, but AmeriSave seemed to be more interested in meeting the needs that I had, and I am glad that I went to AmeriSave. They were thorough, they were prompt, and they communicated with me to let me know at each step what was needed.

1 year ago

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Verified Customer

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Forrest

We were trying to find someone when this really super sweet guy William called us and talked to us and we went with y'all. They took time to explain everything to us. They were never too busy to take their time out for us when we didn't understand things. They were excellent people to work with and I would recommend them to anyone.

1 year ago

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Verified Customer

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Rogerioalmas

They were very thorough. They worked with me throughout the whole process. They were the originator, Brian D was excellent. He answered my calls, texts anytime, whether it was a weekend or after hours. He was there to to support me throughout the whole process.

1 year ago

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Verified Customer

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Shandramccoy

When I tried to contact them, they tried their best to get back in contact with me. If I had any questions, they would answer them. They're very direct and it's very easy to do. My representative was Todd H and he was awesome. I'd like to give him a 5-star between because he really did inform me about a lot of things, make sure that everything was okay with me, and always used to call me and check on me. So I really do appreciate Todd.

1 year ago

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Verified Customer

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Barbarasobbe

They walked me through everything and when I had a little bit of difficulty, they showed me how to do everything and how to get the paperwork I needed. They're really helpful. They answer the phone calls as quickly as possible and if they don't know the answer, they get it. Pretty trustworthy.

1 year ago

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Verified Customer

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Jennifer Perry

I used them before, so I just decided to go with them again because I've had a good experience previously. I really like that we pretty much were able to do everything online, which is helpful for me because I'm in a lot of meetings during the day, so It's it's a lot faster when I can just communicate through e-mail or text. Everyone was very responsive. It was good. It was easy.

1 year ago

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Verified Customer

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Justin

I really enjoyed my loan processor, Joanna, and then also Nick Getty. They both did a fabulous job. They always called me back. If they needed something, they always got it done in a timely manner. They were on the ball. A great experience. If I ever get a home loan again, I will definitely be coming back.

1 year ago

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Verified Customer

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Adrianne

Cindy was really good. She got back to me, she was excellent. I thought the process took a little longer than it could have taken. The only thing I wasn't clear about is they mailed me the checks to mail off to my creditors and then I had to spend the money in the postage because I had to have those sent overnight. I had to spend an additional $28.00 I thought that they could have taken care of that. I thought the support was really good.

1 year ago

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Verified Customer

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Felipe

They were very helpful and very responsive. I think it was very long and stressful, but not because of how they work. The processes is just too much paperwork, too much to do, and in the end it took more than 1/2 a month to get everything done.

1 year ago

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Verified Customer

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Anthony

I'm ecstatic that I chose to select amerisave. It was a great experience. It just was an easy process throughout the duration of the loan process. Whenever I had any questions, they answer promptly and they maintain professionalism throughout. Excellent company and I recommend to others as well.

1 year ago

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Verified Customer

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Jack Atlanta, GA

Our process with AmeriSave was perfect. We got a cash-out refinance. Greg W was our agent, and the communication was complete as we knew where the process was at all times. We closed in about 25 days. I totally recommend AmeriSave and Greg W.

1 year ago

Reply from AmeriSave Mortgage

Jack, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jun. 1st, 2023

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Verified Customer

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Ciara Avon, IN

It was very quick. I always receive updates through the process from customer service. My lender coordinator, the one that started my kit, her name is Catherine Golson, and I would like to highly recommend her services. She was awesome and very professional.

1 year ago

Reply from AmeriSave Mortgage

Ciara, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 18th, 2023

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Verified Customer

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James Rocky Mount, VA

It was easy to get in touch with someone and if you couldn't get in touch with them, they would return a call or e-mail or message in a timely manner. It was easy to stay in touch with the representative or the loan officer that you initiated with.

1 year ago

Reply from AmeriSave Mortgage

James, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 18th, 2023

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Verified Customer

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Jacob Oelwein, IA

I'm glad, they were really easy to work with. Everyone seemed really knowledgeable and it was overall a good experience. I've gone in and set up auto pay and everything and it seemed pretty straightforward. People were really quick to reply even off hours during the origination process, so that was very beneficial.

1 year ago

Reply from AmeriSave Mortgage

Jacob, thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 18th, 2023

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Verified Customer

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Jasen Lillington, NC

They always formed follow-ups and made sure everything was understood before releasing or ending the call. It was easy to deal with. Jaden helped out a lot and definitely gave a lot of insight when it came to the questions I had and information that we were requesting.

1 year ago

Reply from AmeriSave Mortgage

Jasen, thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 18th, 2023

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Verified Customer

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Anonymous Washington, DC

I think both Michael and Kimberly, the ladies who helped me, did a really good job of being responsive to helping me deal with certain issues. The title company that AmeriSave used did not want to manage signatures electronically, and so I had to go through a lot of hoops to get notaries and all those kinds of things. So it was a bit of a pain in the neck.

1 year ago

Reply from AmeriSave Mortgage

Thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023

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Verified Customer

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Bryan Grayson, KY

Anytime I had texted or emailed the loan originator, or anybody else, I've always got through pretty quickly and they had an answer to all of my questions. But it was a little lengthy and tedious to get all the paperwork ready.

1 year ago

Reply from AmeriSave Mortgage

Bryan, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023

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Verified Customer

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Timothy Jamestown, KY

Everything was quick and simple. The whole experience was just incredibly easy. I got to know the first person that I spoke with. She had family here where I live, where we built her home and it was just a good customer service. The procedure, it was good for us.

1 year ago

Reply from AmeriSave Mortgage

Timothy, thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 21st, 2023

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Verified Customer

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Anonymous Nashville, TN

I was very impressed by the whole process. I thought it was stellar. They seemed to be very conscientious and attentive. The process was very streamlined and efficient and I was impressed by how how knowledgeable the people that I interacted with were.

1 year ago

Reply from AmeriSave Mortgage

Thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Mar. 22nd, 2023

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Verified Customer

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Craig Clearfield, UT

I am glad that I chose them because of the rates that they offered. They made the process really smooth and easy and they helped me step by step through the whole process. They had excellent customer support and service. Any questions I had, they responded immediately and helped me anyway they could.

1 year ago

Reply from AmeriSave Mortgage

Craig, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Verified Customer

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Nicole Farmville, NC

Candice and Lesley did an excellent job. It was a great pleasure working with those two. Both of them are very knowledgeable, kept me informed throughout the entire process and just made a very, very pleasurable experience. They made me feel like a valuable customer.

1 year ago

Reply from AmeriSave Mortgage

Nicole, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Feb. 20th, 2023

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Verified Customer

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Anthony Westfield, IN

They were always there and they did what they said they were going to do. It was relatively simple, it was seamless and anytime I had a question, whoever was involved in the process at that point took the time to explain things to me and it was very, a very good experience overall.

1 year ago

Reply from AmeriSave Mortgage

Anthony, thank you so much for your wonderful review! We are so pleased to hear that you enjoyed working with AmeriSave. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Tina Sparta, TN

They were real prompt and kept the information coming to me and I would send it back. Everything just went real real fast and prompt. Any concern that I've had, or questions, they've all been answered thoroughly. I would highly recommend them for anybody that's looking to buy or refinance. It's a real honest company.

1 year ago

Reply from AmeriSave Mortgage

Tina, we are very grateful to you for taking the time to leave us such a wonderful review and will always be available to assist you with any future mortgage needs. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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James

They were so easy to deal with. The whole process was very refreshing. They were very attentive. If I had a question I could call the mortgage person and it wasn't hard to get a hold of him. We communicated by e-mail very easily and it was very easy.

1 year ago

Reply from AmeriSave Mortgage

James, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Michael Buchanan, MI

They put forth all the effort. It was laid out and explained very well. My loan originator went out of her way to help. It was a very good, easy process. The verification was kind of a pain in the butt because I did not have standard hourly income from previous jobs that they kept running, but other than that it was fairly easy and painless.

1 year ago

Reply from AmeriSave Mortgage

Michael, thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Denis Tooele, UT

Bridget was outstanding, she just walked me through some of the processes on the phone while I was on my computer filling in information. When I had questions I had people get ahold of me. It was easy to get information whether I sent an e-mail or if I made a phone call. It's just pretty smooth.

1 year ago

Reply from AmeriSave Mortgage

Denis, thank you for your review. We’re so happy to hear that our team had a positive impact on you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 18th, 2023

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Verified Customer

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Kelci Tehachapi, CA

Everything from start to finish took approximately 3 weeks, roughly. Communication was fabulous. I had many many questions because I had never refinanced my house prior to the Biden administration, and they answered every question and were very polite. No hidden fees or costs. Everything came out as we discussed. Great experience.

1 year ago

Reply from AmeriSave Mortgage

Kelci, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Jan. 6th, 2023

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Verified Customer

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Kevin

It was just a very easy process. My representative, Nathan, was very helpful and took care of a lot of the details as we went along, and I have to honestly say, it was the least painful mortgage I've ever obtained in my entire life.

1 year ago

Reply from AmeriSave Mortgage

Kevin, Thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Joseph Charlotte, NC

Everything was so simple. I didn't have a problem retrieving the documents. The young man who was helping me, I think his name was Eric, he had a lot of patience and took the time he had to walk me through some things. Very professional when assisting us with getting the loan.

1 year ago

Reply from AmeriSave Mortgage

Joseph, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Dec. 14th, 2022

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Verified Customer

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Anthony Indianapolis, IN

They were easy to contact. We were in constant communication and they helped give specific direction on what I needed to do. They helped me closed on my loan. They were very attentive to what I needed to do and provided good information for me to get the loan closed. Flexible and diverse terms. I'm excited that I did finalize and choose AmeriSave.

1 year ago

Reply from AmeriSave Mortgage

Anthony, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026

Dec. 14th, 2022

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Verified Customer

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Anonymous Las Vegas, NV

Very good customer service. And Amerisave was very responsive from my very first interaction with them. I had great support during the process, but I felt like it was way more complicated than it needed to be, like I had to sign the same document so many times. I was very happy with my experience.

2 years ago

Reply from AmeriSave Mortgage

Thank you for your positive review. We are committed to providing an excellent mortgage experience for our customers and are delighted to read these kind words! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Verified Customer

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Ernest Philadelphia, PA

They were nice and they get the job done. They were very patient with me and they really took their time with me. Very courteous and professional. They made the process a lot easier on my end, they kept checking on me and they kept me informed on every time they needed any form. So I like the way they communicated, it was really good.

2 years ago

Reply from AmeriSave Mortgage

Ernest, Thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Verified Customer

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Nikita

The website was a little outdated compared to some of the other user interfaces. Everybody was very responsive and available. I really enjoyed working with with Chris. I felt like he understood our needs and how to best help us and was very hands on in the process. Made it very easy for us to close quickly.

2 years ago

Reply from AmeriSave Mortgage

Nikita, we’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Verified Customer

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Scott Saint Louis, MO

It was my first time doing a loan on some things were confusing for me, like obtaining information, but that was probably my own fault. Every time I called there was somebody who could answer my questions and help me through the process. Or if they did not call we had an open-ended e-mail to one another.

2 years ago

Reply from AmeriSave Mortgage

Scott, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Nov. 17th, 2022

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Verified Customer

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Petrinah Columbia, MO

For a start, I was able to work with a very competent team, I think the originator's name was Tessa A. She was very, very informative. I remember asking questions over and over again, and she was happy to explain any gray areas throughout the process. Also, the account itself is very self-explanatory.

2 years ago

Reply from AmeriSave Mortgage

Petrinah, we appreciate the fantastic review and are pleased that we could be of service to you. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Marion Laurinburg, NC

I was looking around trying to figure the best way to go when it was time to buy my house and AmeriSave Mortgage was one of the places that I looked at and I spoke with someone. I think that is what really sold me on AmeriSave. When I spoke with someone they wouldn't harass me calling every 5 minutes saying, we want to help you, we want to help you. I talked to her and she was like "Well, I'd be more than happy to help you. You choose to go our route." They were good people. They were willing to help and answer my questions. Great customer service.

2 years ago

Reply from AmeriSave Mortgage

Marion, thank you for allowing us to serve you and for this great feedback! We hope to have the opportunity to work with you again in the future. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Jennifer Joplin, MO

Everything was super smooth. Everybody was really good at email communication and letting me know exactly what I needed, what I needed to do, kept me up to date on everything. My loan originator was awesome and always really honest.

2 years ago

Reply from AmeriSave Mortgage

Jennifer, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Frank Florence, SC

Everytime I called, I got an answer or when I left a message I received a phone call back timely. So the support was there. Good answers to all my questions. I had a great experience. It was the second time buying a home and it was far better than the first time. Amerisave delivered everything that they promised in the beginning.

2 years ago

Reply from AmeriSave Mortgage

Frank, Thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Oct. 19th, 2022

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Verified Customer

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Julio Tobyhanna, PA

When I was looking to refinance my house, I found AmeriSave. They were very prompt and always there to help me throughout the whole process. They gave me what I wanted for the price I wanted, so that was a win for me. Keep up the good work! I would love to continue doing business with them. I already purchased my next house with them.

2 years ago

Reply from AmeriSave Mortgage

Julio, thank you for taking the time to share this positive post. We appreciate your kind words and are happy to have been able to make this mortgage transaction smooth for you! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 27th, 2022

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Verified Customer

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Christine Redmond, OR

It was first when that mortgage company that I talked to and I felt that their rates were competitive. The process was really easy so that's why I went with it. Always kept in touch with me and when I did call, they would call back quickly.

2 years ago

Reply from AmeriSave Mortgage

Christine, thank you for your review. We are thrilled to hear that the service provided exceeded your expectations and hope that we have earned a customer for life! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Sep. 27th, 2022