Name: AmeriSave Mortgage
Rating: 4.8

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Verified Customer

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Eufemia Monroe, WA

I'm pretty happy. It's a really good service and people should know about it. Every time I've had any questions or needed assistance from customer service I've received the answers in a timely manner and they have results for all the inquiries. The person who helped us to get the mortgage approved was very knowledgeable and he made the process seamless for us while compiling all the documents that the board needed to approve our loan, so it was very easy and and user friendly. I would say its a customer friendly process and it was very quick.

3 years ago

Reply from AmeriSave Mortgage

Thank you for completing this positive review about your experience with Amerisave. We sincerely appreciate the kind words and cannot thank you enough for being an Amerisave customer! If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 28th, 2022

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Verified Customer

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Cynthia Glendale, AZ

I suppose if I shopped around more I might have found a better rate, but overall I was pleased. I was very pleased of with the process and with their online services. I can go right online and pay my mortgage and check the status of things, so it's all very easy. They were always very responsive to any of my questions and they were real good about following up and I think that's why everything went so quickly, because of the customer service. It was quick and easy. The agent was tremendous, really helpful and a lot quicker than I had imagined.

3 years ago

Reply from AmeriSave Mortgage

We’re glad to know that our team met your expectations. Thank you for sharing your positive experience. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

May. 28th, 2022

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Verified Customer

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Anonymous Bradenton, FL

Their rates were a little bit higher and the out of pocket closing costs were a little bit higher than other companies. There were some glitches with the notary coming to sign the paperwork but other than that everything was done very well. I went around and checked several sites to see what available rates were and I was looking for a company that could expedite the process which AmeriSave did an excellent job with. I've got two mortgages now and both individuals that handled my account were outstanding.

3 years ago

Reply from AmeriSave Mortgage

We sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. We look forward to speaking with you.

May. 25th, 2022

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Verified Customer

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Daniel Sheridan, WY

Customer support is very important to them, you can call and get your questions answered. They work with you and make sure you are happy. If you aren't, they figure out a better way. They did a very good job on my VA loan, they stay on top of things. The people are very trustworthy. AmeriSave is really a good company. They're very reliable. The people I worked with were very professional. I'm very glad I used them, they are the best refinance company I've ever worked with.

3 years ago

Reply from AmeriSave Mortgage

Daniel, Thank you for sharing your feedback. We currently do not have enough information to reach out to you directly at this time and would appreciate the opportunity to speak to you further about your experience. Please contact our Customer Care Team by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com. We hope to hear from you soon.

May. 25th, 2022

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Wendy Saint Johns, FL

Everybody that I engaged with during the process was excellent and the whole process was very smooth. I think the value was good for what I needed. The person that I engaged with was upfront and honest with no surprises. I already have referred them to several of my friends. I was kept informed about all the necessary steps and they provided helpful and accurate updates and information throughout the process. They provided me with the services that I needed and they didn't try to oversell me. They were efficient and professional.

3 years ago

Reply from AmeriSave Mortgage

Wendy, we sincerely appreciate your feedback. We currently do not have enough information to reach out to you directly. Please contact our Customer Care Team at your earliest convenience by calling 1-888-655-0906 and/or by sending an e-mail to resolutionteam@amerisave.com so that we can assist you. We look forward to speaking with you.

May. 23rd, 2022

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Verified Customer

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Anonymous Great Barrington, MA

The bottom-line is the broker was terrific. She stayed with me and more or less held my hand through the whole thing. Guided me with patience and kindness and made suggestions. She helped me get to the end of it, and it was a bit of a long process. I will recommend you guys to anybody that asks about refinancing. There were just some long stretches were it was difficult to make everything happen. I don't know what made it that way, but otherwise it was great.

3 years ago

Reply from AmeriSave Mortgage

Thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at customercare@amerisave.com or 1-888-700-4026.

Apr. 25th, 2022

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Verified Customer

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Tammie Nashville, TN

The whole thing went very quickly, it went smoothly, they got back with me throughout the process, if they were waiting on something they let me know right away. It wasn't even like a week and everything was processed and the lady came to my house for me to sign the documents, so I didn't have to leave home. I was very pleased with it as fast as it was

3 years ago

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Verified Customer

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Kelsey Martinsville, IN

The whole process was quick and easy. They did everything they said they would do. I am glad I chose them because the people I talked to were over the top helped. Everything was explained carefully. I felt comfortable. It was above and beyond. We were able to get the loan done in less than two weeks time from when we called. It was important to me that they were educated about the process and answered my questions and concerns.

4 years ago

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Verified Customer

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Bonnie Browns Valley, CA

It was professional and easy. I had a good experience, my representative was knowledgeable of that job. I really enjoyed working with Kevin to process my loan in a timely manner, so he was polite and friendly and news job that made it easier. I probably could have got a little cheaper if I had not combine the refinance but I'm overall happy with the company.

4 years ago

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Verified Customer

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John Hartselle, AL

Customer support was very attentive. They stayed with me everyday. I think they did a good job and I appreciate that. Everyone has similar rates but it is there cooperation and work that was best for me. I am glad I did it. I think it is one of the better options. There was a bit of a struggle but we got it done together. The web interface is easy to operate.

4 years ago

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Verified Customer

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Bryan Salt Lake City, UT

I used them before and I'm glad I did. They have great service and timely closing. We're having trouble because they're not paying the escrow payment for our insurance on our home in on time and we're getting notices of cancellation. We're trying to work that out because we get voicemail over and over again and we don't seem to be able to get through to a live person to see why this hasn't been paid.

4 years ago

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Verified Customer

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Gilbert Flagstaff, AZ

Customer service is knowledgeable about everything, was very helpful, and then I got a follow up call every Monday and just give me an update on what's going on, what else needs to be taken care of and stuff like that, so they're very pleasant to deal with. Everything was very smooth would definitely recommend them. It was just a really good process. Everything's all right and I'm good with everything.

4 years ago

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Verified Customer

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Peter Saint Peter, MN

I chose Amerisave for their decent rates. The loan counselor, Craig, was very helpful. He walked us through and we got a really good deal put together. It went smoothly and a lot quicker than a local bank could have done it. I think everything else went pretty well. The fees might have been a little higher than someplace else would charge but I think the service balances that out.

4 years ago

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Verified Customer

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Kevin Burlington, WI

I chose AmeriSave because it seemed to be the easiest and the most willing. I am glad I did, although as old as I am, it was very difficult online to send the documents. Everyone that I dealt with was very knowledgeable, very pleasant on the telephone, and had great personalities. I'm glad everything went really well. All their support people are fantastic.

4 years ago

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Verified Customer

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Janica Spotsylvania, VA

AmeriSave had the best interest rates and laid everything out easily for me to understand. There were no surprises and I was very comfortable and safe using this company. It was an easy process and I liked the customer portal they have you use. You can upload your documents and can check the status of your loan. I have no issues getting through to them and they are very prompt.

4 years ago

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Verified Customer

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Jeff Rogers Frankfort, KY

The staff was very thorough. We were given clear instructions as to proceed during the refinancing process. Staff were professional and made my wife and me feel very comfortable. The process was all completed online. The only exception was the closeout. The person who came to our home was very nice and made everything easy. We would us Amerisave Mortgage again if the need arises. I would recommend this company to anyone.

5 years ago

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Steven

This company goes the extra mile . Great company to deal with .Always there to answer my questions. I would VERY much recommend them to anyone.

5 months ago

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Patricia

I had a terrible experience with customer support. They denied my claim for air conditioner issues, insisting on a home inspection report that I don't have. I paid for the warranty, and it's frustrating that they require documents I never needed before. I expected better service and support for my warranty.

6 months ago

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Anonymously

I had a good experience with customer service; they were efficient and followed through. However, the document processing took longer than expected, which was frustrating. Overall, I recommend the company for their capable staff but wish they improved their timeliness.

9 months ago

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Verified Customer

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Leonard

I had a great experience! The service was consistent and prompt throughout the entire process, making everything run smoothly. I appreciate the attention to detail and responsiveness. Thank you for a perfect interaction!

9 months ago

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Bobbie

I had a fantastic experience! The team took care of all my needs and ensured everything was well-managed. Carrie Monk and Sal were exceptional, providing outstanding service. I couldn't have asked for anything better. Highly recommend!

9 months ago

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Tammie

I found the service to be very helpful and efficient. Although I haven't used it yet, I have high expectations. Overall, I believe it has been very good so far, and I hope it continues to maintain this quality.

9 months ago

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Betty

I found the process to be informative, and the customer support was excellent. I received regular updates on the necessary items leading to the closing. While the overall process took longer than I anticipated, I was pleased with the experience and the assistance provided throughout.

10 months ago

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Verified Customer

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Vernon

I found AmeriSave Mortgage's customer support to be quite informative, which I appreciated. Overall, I had a positive experience and don't have any additional feedback to share at this time. Thank you for the assistance!

10 months ago

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Anonymously

I had a great experience with my mortgage process. The team went above and beyond to ensure everything was handled promptly. Both my loan underwriter and the originator were very helpful, making the entire process smooth and efficient. Highly satisfied with the service!

10 months ago

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Era

I had a mixed experience with the service. While I found some aspects satisfactory, others left much to be desired. Additionally, there were specific inquiries that went unanswered, which was disappointing. Overall, I hope they can improve their responsiveness and address concerns more effectively.

11 months ago

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Roger

I had a mostly positive experience, as all my questions were answered and issues resolved efficiently. However, I faced a minor problem with preprinted checks from AmeriSave, as one vendor refused to accept them due to specific date requirements. Overall, I'm satisfied but suggest clarifying details beforehand.

11 months ago

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Verified Customer

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Russell

I had a great experience with the service; they were really fast and attentive. I have no complaints about them at all. Overall, I found them to be excellent in their service, and I would definitely recommend them to others!

11 months ago

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Verified Customer

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Christopher

I had a fantastic experience with Rebecca Asher, the loan officer. She was always available and provided knowledgeable answers to all my questions. The process was fast and efficient, and I wouldn't hesitate to recommend their services to anyone looking for a reliable company. I've even referred them to a friend!

3 months ago

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Verified Customer

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David

I had a fantastic experience with the loan officer, Rebecca Asher. She was always available, knowledgeable, and thorough in answering my questions. I highly recommend their services to anyone looking for a reliable company, and I've already referred them to a friend!

3 months ago

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Elwood Summit, AZ

I had a very positive experience with the team. They were knowledgeable, professional, and provided great assistance throughout the approval process. I appreciated their efficiency and outstanding support. Overall, I have no complaints and am grateful for their help!

3 months ago

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Nancy

I had a fantastic experience working with Brian Siebermark. He was incredibly helpful and professional, always available to answer my questions and guide me through the process. I can't think of any negatives to mention. Highly recommend!

3 months ago

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Howard

I had a fantastic experience working with Brian Siebermark. He was always available to answer my questions and guided me through the entire process with ease. I can't think of anything that could have been improved. Overall, a wonderful support experience!

3 months ago

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Verified Customer

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Agatha

I had a mixed experience with the service. While the representative was apologetic, the communication felt unclear. It seemed like there was confusion about what the loan officers needed. Overall, I think more clarity and better communication would greatly improve the process.

3 months ago

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Verified Customer

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Christopher

I had a mixed experience. While I appreciated the help I received when others wouldn't, there were moments of confusion during the conversation. It seemed like the loan officers needed clearer communication. Overall, I think there's room for improvement in how they handle inquiries.

3 months ago

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Anonymous

I had a great experience overall. The support I received was exceptional, especially when others wouldn't help. However, I wish there was an online tracking system to monitor the progress of my application steps, as it would provide clarity during the waiting period. Despite that, I would highly recommend their services!

3 months ago

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Peter

I had a positive experience with customer support, even though I didn't need much assistance. They were very attentive and reassuring, answering all my questions promptly. Overall, I felt well taken care of and appreciated their quick service.

3 months ago

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Connie

I had a great experience with AmeriSave. The team was very attentive to my needs and maintained a high level of professionalism throughout the process. They kept me updated at all times, which I really appreciated. I would definitely recommend AmeriSave to my family and friends!

3 months ago

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Kimberly

I had a professional experience with AmeriSave, as they kept me updated throughout the process and were very friendly. However, I was surprised to find that my loan was taken over by Chase Bank before my first payment, which was unexpected since I was informed otherwise. I would recommend AmeriSave, but be aware of potential changes in mortgage servicing.

3 months ago

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Michael

I had a great experience with AmeriSave. They were prompt in answering my questions and guided me through the loan process without switching loan officers, which made a big difference. The team was supportive during challenges and helped solve problems efficiently. Overall, I found the process fair and reasonable, and I'm very satisfied!

3 months ago

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Anonymous

I had a fantastic experience with the representatives I met regarding my mortgage. They were professional, prompt, and knowledgeable, thoroughly addressing all my questions. Their expertise made the process smooth and easy. I believe they deserve recognition for their outstanding service!

3 months ago

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Jeffrey

I found the representatives I interacted with to be extremely professional and courteous. They provided helpful information that guided me through the mortgage process. However, I believe the team deserves recognition for their efforts, and I think they should receive raises for their excellent service.

3 months ago

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Anonymous

I had a mixed experience. One representative was really helpful and informative, guiding me through my online queries. However, I struggled to get in touch with another. Overall, the assistance I received was courteous and supportive, but there were some challenges in communication.

3 months ago

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James

I had a great experience with customer support. Everyone treated me with respect and kindness, which I truly appreciate. As someone with health issues, their assistance was invaluable and helped me out of a tough situation. I'm really grateful for their help and can't express my gratitude enough!

3 months ago

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Jason

I had a great experience with Kelly Ford. The representative I spoke with was knowledgeable and friendly, guiding me through everything I needed to know in a personable manner. They were also prompt in responding to my questions. Overall, I was very satisfied with the service!

3 months ago

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Steven

I had a great experience with the team. They were always responsive to my questions and treated me with respect, which I truly appreciated. At my age and with health issues, their support meant a lot to me. They helped me out of a tough situation, and I can't express my gratitude enough. Highly recommend!

3 months ago

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Jennifer

I've had a great experience with their service. Every issue I've encountered was resolved easily, and their communication throughout the process was clear and helpful. Overall, it's been a positive interaction, and I would highly recommend them!

3 months ago

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Verified Customer

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Kristy

I had a great experience with AmeriSave. The loan officer was knowledgeable, friendly, and walked me through every step of the process. I appreciated their support during minor issues, and they never lost patience. Overall, the process was fair and reasonable, making me feel valued as a customer.

3 months ago

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Richard

I was pleased with the timely responses to my inquiries, which made the process smooth overall. However, I found it inconvenient that I had to physically send out checks for credit card payments instead of having an electronic option. This could definitely be improved for a better customer experience.

3 months ago

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David

I had a great experience with the team! They were knowledgeable and provided excellent assistance throughout the approval process. Everyone I worked with was very helpful and took the time to explain everything clearly. Overall, it was an outstanding and efficient service, and I truly appreciate their efforts!

3 months ago