Home Warranty of America Reviews
7.2
Overall Score
Verified Customer
Review Source
William Bernstein
I have been getting a complete run around. On 11-28 I received an email from S.Michaud a case manager. We have had no heat for a week now and do not know when it will be fixed. We are sorry we signed up with HWA. I believe that we will have to let the Better Business know of the poor service. Can you tell me what is going on? You can call me. I have sent 2 emails to Michaud and no response.
3 days ago
Verified Customer
Review Source
Christian Miller AND Wendy Rogers
Garage Door - The vendor was great but it took almost 3 weeks to get someone here to do repair. That’s after I kept calling HW to see status. No return calls until I got a hold of a manager.
Microwave - this repair took over a month because the vendor kept having to order parts and cancelled several times for unknown reasons. Apparently there is only one vendor in the area that can repair a GE microwave.
There doesn’t seem to be a sense of urgency when an issue arises.
1 month ago
Verified Customer
Review Source
Luis Soberanis
Twice the service technician failed to show up so that meant taking time off to wait on two separate occasions, when someone finally showed I had been two weeks with a backed up drain , technicians that finally came to unclog the line did it very quick, they didn’t say much except to try and upgrade service call, other than that not much explained……. Today however my line is clogged again, so as you can see I’m very disappointed.
1 month ago
Verified Customer
Review Source
Donna Agler
When I started using HWA the service was efficient and helpful. This last experience was awful. It took 2 weeks for a service technician to be assigned and I have still not received the Lowe’s voucher for the replacement of the appliance.
1 month ago Edited November 8, 2025
Verified Customer
Review Source
Janet
I've had them for years. They've changed in recent years. They are very slow to respond and try to find any reason to deny coverage. I'm still waiting for my air conditioner to be repaired. I filed the claim approximately 6-8 weeks ago.
1 month ago
Verified Customer
Review Source
Raymond
We recently moved into a new home with premiere appliances. The dishwasher began acting up. Called HWA and a tech came out and said the mother board and control panel needed to be replaced. Home warranty refused to fix it and offered us 20% of the cost to replace it. Are you kidding me!
1 month ago
Verified Customer
Review Source
Denise
Annual fee & service charge increases every year, but the service has not improved. HWA merged or is affiliated with Home Chooice now. I had to go through all kinds of red tape just to talk to someone who could find my account. I could not place a claim online because HWA could not locate an account on me. I've had an account with HWA for more than ten (10) years, and this how they treat their customers? That's the reason they got one (1) star. I should have been valued more for my services.
2 months ago
Verified Customer
Review Source
Ladonna Hendricks
My experience hasn’t been a good one I feel like the tech is over charging and I need a new tech to be sent out
2 days ago
Verified Customer
Review Source
Julia Ehrmann
After nine years as your satisfied clients, HWA has wrongly and frivolously turned down a legitimate claim, been unresponsive and treated us disloyally, dishonestly and shabbily.
1 month ago
Verified Customer
Review Source
Marvin /christine Rippner
Your company and the others that do the same are a total fraud! I went into the computer and yours and the others do exactly what has been dealt me the last few weeks. Deceptive trade practices is just one. Look in the computer those are facts! Nothing positive other than Michelle in sales who signed me up. Never again! I will pass on my experience to go along with the many others on the internet!
3 months ago
Verified Customer
Review Source
Lonnie
I had a frustrating experience with customer service; they were unhelpful and dismissive when I sought assistance. However, I had a positive encounter with a technician who quickly resolved a plumbing issue. Unfortunately, after a prolonged air conditioning failure, they are refusing to cover the repair costs. Overall, mixed feelings about their service.
3 months ago
Verified Customer
Review Source
Michael Crawford
HORRIBLE. You do NOT follow up on existing claims and I had to make multiple calls
3 days ago
Verified Customer
Review Source
Sandra Robinson
It takes days or weeks to get an appointment. Then only a few times have the service people communicated with me. It took me numerous appointments to repair an ice maker in my refrig......approximately . I finally requested they send someone else and he repaired it in two times....he had to order a part. it took way over 2 month. Now....I have ice, but the vegetable been next to the door with the icemaker freezes, so can't use it. But....I don't dare call again it took so long to fix. No communication with the first company that came. I can't tell you how many times I had to leave work. It took over 2 weeks to get hot water heater fixed. I finally had to call my rep and she called someone at the company and he had issues. The first time I used HWA, I had an issue with the garage door not closing with the remote. Someone came out and told me that there was nothing wrong with the garage door opener, but he thought I would need a garage door, which would be $2500. So...I ended up later calling a repair person that wasn't with HWA and sure enough I needed a garage door opener and that has resolved the issue. I can keep on going, but there isn't enough time. I recently filled a claim because my sink was leaking....and I thought it was the garbage disposal. Come to find out it did need a new garbage disposal, but the sink was also stopped up. The company wouldn't work on the sink, because they were told it was an issue with the disposal. I am not a repair person. I was emphasizing the disposal because it probably was going to need a part. Most times your repair people come out without a part and they have to come back. But....the repairman offered to fix the stopped up sink for $181, so I took the option because I was tired of not having a kitchen sink and I had company coming.
4 months ago
Verified Customer
Review Source
Eleuterio Ayala
I had an air conditioner problem and diagnosed it to be the motor to my condenser fan. I called home warranty of america to start a claim for repairs. They sent true comfort hvac. I payed the technician $75 for his diagnosis and it was the motor. Days went by without any word from true comfort I would attempt to call them and It would be a 40 minute wait until they answered and the operator was extremely rude but stated that they were waiting on the warranty. I called the warranty and complained about true comfort because the warranty told me that they were waiting on true comfort. After two weeks of waiting I called true comfort another 40 minutes wait and they stated that they needed me to pay $220 for them to order the motor so the repairs could be made I explained to her that the warranty was supposed to cover it and she stated that I didn’t understand how insurance works. I called home warranty to see why they were expecting me to pay but while on the phone home warranty dropped my call. I called them again and started speaking to a different individual and same thing they dropped my call. I got fed up and ordered the motor and did the repairs myself. Home warranty is garbage and I believe they purposely treat their costumers in a negative way to discourage them from using the warranty.
5 months ago
Verified Customer
Review Source
D. Soliven
We have been having a hard time communicating both with HWA and the vendor. We are going on two weeks with out air conditioning during a heat wave in Chicago, where everyday has been above 85 degrees. Our two second floor bedrooms are unlivable, with temperatures of 95 degrees, resulting in my wife and I and two kids sleeping on the sofa and air mattress in the basement.
On three separate occasions we have tried to use HWA’s automated call back function to end up not getting called back.
In addition the vendor says they have not gotten approval from HWA, while HWA says the opposite, and we are stuck now 10 days since the initial diagnosis and no closer to repairs.
5 months ago
Verified Customer
Review Source
Evelyn
Our refrigerator broke down after the first attempt to fix, the refrigerator broke down again. We were told that a part needed to be replaced. We never heard from the service provider once the claim was approved for part to be replaced. They ended up reassigning new service provider. He confirmed that refrigerator was no longer repairable. We were told that our refrigerator was approved to be replaced and that we were going to g to receive an $818 Lowe’s e-card that would take up to 30 days to arrive. Seriously?? We ended up going to Lowe’s to purchase the new refrigerator (we had no choice). I’ve opened a claim to dispute the original amount that HWA agreed to reimburse us.
5 months ago
Verified Customer
Review Source
Machelle
Terribly difficult to work with. Our contract states that if a repair can’t be made they will provide us with a replacement. They offered us less than half of what it would cost to purchase a replacement appliance. When assigned to a claims representative we were still unable to reach that person directly, having to go through the call center every time. Our representatives were late on every call initially scheduled. When we finally gave up and just accepted the incredibly poor offer to replace our appliance (their offer covered barely a third of total replacement cost) it took over three weeks to receive an email with the funds. The whole ordeal has ended up lasting over two months and we are still out our deductible and several hundred more in replacement costs.
All in, we pay a monthly fee of 75. The service deductible is 100. So in the month of April we paid $175 to have our dishwasher looked at. By May, we paid our additional monthly fee ($75) and received a cash offer of $272. So in the time that it took to find out HWA was not going to give us anywhere near replacement costs, we ended up paying them $250. So essentially they only provided us with $22 to replace our dishwasher.
We are incredibly disappointed in the service we received and look forward to ending our contract as soon as possible.
5 months ago
Verified Customer
Review Source
Tamyra Stusick
The service companies HWA schedule are inconsistent and unreliable. I am constantly having to follow up with the maintenance service and HW to get any communication. Super frustrating and inefficient for all parties.
2 months ago
Verified Customer
Review Source
Jennifer
I found it challenging to reach customer service, and even when I did, they couldn't assist effectively. I had a claim denied due to paperwork issues, which was quite confusing. Recently, my air conditioner broke down, and they refused to cover the repair costs, leaving me frustrated. However, they do respond quickly to claims.
3 months ago
Verified Customer
Review Source
Lucius
I had a great experience with the turnaround time for claims, as they were quick to assist. However, I faced challenges with my air conditioner repair. After struggling to get approval for the needed fix, I had to pay out of pocket. Overall, the service was a mix of efficiency and frustration.
3 months ago
Verified Customer
Review Source
Adam Nesteikis
Payed $100 to have someone just look at the door on washer. Just hinge needed to be replaced $20 part. Then told gonna charge more to fix it . Home Warranty won’t cover repair because said washer is not under original warranty anymore. Well if original warranty was still good why do I need Home warranty I thought you would be good when the warranty expires. So really you are useless charge to diagnose but won’t cover repair work.
4 months ago
Verified Customer
Review Source
Samuel
I had a mixed experience with the service. While they communicate well and are prompt in answering questions, repairs took longer than expected. I had to wait several days for a leak and air conditioning issues to be addressed. Ultimately, they resolved the problems, but the delays were frustrating. Overall, customer service is decent, but efficiency could improve.
5 months ago
Verified Customer
Review Source
Joe and Victoria Gross
Resolution was a disappointment. Microwave was not repaired, had to purchase and install it myself.
2 weeks ago
Verified Customer
Review Source
Shilivea
I didn't!! Home Warrenty of America is horrible!! You put in a claim, and days go by before you hear anything or don't hear anything at all!!
1 month ago
Verified Customer
Review Source
Dennis
They gave terrible service every time we called. I made four claims. One of the claims was approved and it was for the least expensive of any of the jobs. Do not use this company. They are awful and will find every excuse in the book to not cover your expenses. We paid so much money for premiums and got I think $52 worth of parts in all of our claims.
2 years ago Edited January 10, 2024
Verified Customer
Review Source
Marie Tan-Jones
It takes too long to get service and there are unexpected costs based on what's not covered under "terms and conditions." I have the repairs done because otherwise I lose my $100 copayment. Not worth the money.
3 months ago
Verified Customer
Review Source
Anonymously
While the customer service team is responsive and knowledgeable, the process for repairs can be frustratingly slow. It took multiple visits to resolve an air conditioning issue, and the initial repair wasn't effective. Overall, the quality of service varies, but the staff is friendly and helpful.
5 months ago
Verified Customer
Review Source
Terrence
I had a frustrating experience with the service. Communication was poor, and it took weeks to resolve a hot water tank leak. The technician scheduled didn't even work for the company anymore, causing significant delays. On the other hand, a previous repair on my refrigerator went smoothly, thanks to a competent technician. Overall, inconsistent service.
6 months ago
Verified Customer
Review Source
Sergio
I've had mixed experiences with this Home Warranty company. Initially, they fixed my issue promptly with a technician who had the needed part, which was great. However, when I faced plumbing problems, the customer service was frustrating. I struggled to get help, and after multiple calls, I received no follow-up. Overall, my recent experience was disappointing.
7 months ago
Verified Customer
Review Source
Harold
I've had mixed experiences with the service. They respond quickly to issues, but I've faced problems with unqualified representatives. I called for repairs on my garbage disposal, which was fixed promptly, but my air conditioning unit has been a nightmare. It's been weeks without a repair due to approval delays. Overall, their efficiency varies greatly.
7 months ago
Verified Customer
Review Source
Alec
Sent out a contractor for my fridge. I paid the 75 service fee. Fridge guy says nothing is wrong I asked for a second opinion and to cover the fee and was told no. Paid for non warranty repair guy to come out and something is defitnley wrong. You guys need to hire better contractors and a piece of advice always yelp or google the contractor they assign you and if there one star request another or your out the 75 fee
8 months ago
Verified Customer
Review Source
David
We asked that a specific company be used for our HVAC system. They said the company had to call them. The HVAC company called and they said they were out and is wasn’t any of their business why they wouldn’t let them. Our furnace and AC were 45 years old! The parts needed to fix them are not even available anymore so HWA would not help with any of the replacement. I really don’t know why we have this warranty!
8 months ago
Verified Customer
Review Source
Larry
Monthly charge is expensive along with the service charge by the repair company.
3 weeks ago
Verified Customer
Review Source
Tammy
I had HWA for 20 + yrs and had several claims that were taken care of with no issues. However in 2022 I had many serious issues with a claim for a dishwasher. While dealing with my recent claim I learned that Choice Home Warranty had merged/acquired HWA at that time.
tis made perfect sense as to why I was experienced the issue with the dishwasher,
See below:
EDISON, N.J., Feb. 7, 2022 /PRNewswire/ -- Choice Home Warranty ("Choice") announced today that it has acquired certain assets of Home Warranty of America ("HWA") from Home Warranty of America, Inc. "Home Warranty of America has been a trusted and recognizable brand in the home warranty space for more than 25 years,"
said Hakim. "We welcome the team and are excited to bring new technology to improve
and grow HWA and Choice." This was all done w/o any notification to current HWA customers- very poor business practice. I will tell everyone I know to stay away from home warranties and put the money saved aside in an account for that purpose.
9 months ago
Verified Customer
Review Source
Alison
Everytime I try to call to talk to someone about an issue we had had at our house, no one can answer my questions. I have an issue with my stove that couldn’t be fixed in a timely manner. My plumbing issue resulted in having to assign a second plumber. We had two different people come to few our fridge to fix it, but the technician couldn’t fix it. They suggested that the fridge be replaced. Your company failed to replace our fridge as noted that we would have to prove it was the fridge in the home inspection in order to repair page. Unfortunately, the home inspector didn’t include the fridge the seller left us. This resulting in us having to pay out of pocket for a new fridge. This is the worst home warranty company I have ever worked with.
The service providers and the home warranty companies do not communicate effectively. For example, we had to miss one appointment because the home warranty company reported a different service date and time than the service provider received.
10 months ago
Verified Customer
Review Source
Larry Bobenhausen
The electrician was very kind and patient, but on the day he was scheduled to arrive and wanted Duke Energy to be here he supposedly had a flat tire and never showed up. Additionally, he showed up the next day with the main breaker that said he was not allowed to install it because apparently you have some kind of litigation problem with Duke Energy. Meanwhile, the next Electrician determined that my main breaker was not bad it was the breaker box in my unit which showed obvious water damage which had created pitting on the plate that the breakers rest on which was causing my intermittent energy problems. I ended up paying another electrician to replace the breaker box in my unit for $2000 and have not had an issue since. The water damage in my breaker box was obvious, and don’t know how it could have been diagnosed as a problem with the main breaker on a different floor in a utility room. I have now paid for a service call for something that is not covered.
10 months ago
Verified Customer
Review Source
Ronald Owens
I have submitted a review already, but if you want to hear it again...let's go.
I was incredibly disappointed when we called on sunday about our electrical breaker box that was crackling and hot and the response we got was, " a company will come on Tues". Really? So the fact that there was a possibility of an electrical fire was not important enough to be considered an emergency? Essentially saying to us- keep your fingers crossed until Tuesday.
If we were an elderly couple or a single mom with no knowledge of home repairs, we wouldn't have known how to trip the circuit that was faulty. It is currently winter, and it turned out to be the heater breaker; so by default anyone else would have not tripped the HVAC breaker.
Our policy was created in2018 when we bought our home, yet the associate at HWA tried to correct me by saying our policy was created in 2021...no, that is when it was renewed for that year. She had no know of the previous repairs we've submitted through HWA, other than the recent garage door repair. That repair we had to pay the $125 deductible along with an additional $750 because HWA only paid for the part to be replaced; really? So we have paid $1200 for the year of coverage (our yearly fee has almost tripled since 2018) and we have had to pay more for each repair submitted through HWA and with the most recent event being fresh in our minds-we will not renew and will find a company that actually knows how important the policy holder is. At $1200 a year, I'm sure there is a company that understands the importance of not only the policy holders yearly payment, the deductible payment, but also the safety of the policy owner. Will not renew with nor will we recommend HWA.
11 months ago
Verified Customer
Review Source
Leneisha
I put in three claims and a month later finding out all three are approved however never heard back from any of the contractors to come and actually do the work. I’ve gotten many calls to renew warranty, but no calls in regards to rendering services for the claims put in when I finally talked to someone. I was told that I couldn’t get any of the services performed because they were unable to open up the claim since it expired two days Ago. I am livid. I purchased a warranty in full as well as paid the deductible for three different contractors just to receive none of the service money. Just gone to waste and was told that there was nothing that could be done about it.
11 months ago
Verified Customer
Review Source
Penny
We had an issue with our toilet and contacted HWA. They sent out a repair person. We not only had to pay the $100 fee, but HWA said the problem we had wasn't covered by them. Really?! It cost us an additional $642! All that was needed was toilet removal and and snaked out. We were thoroughly surprised by this. This was after we had called HWA a month before for the same problem. Had we have known it wouldn't be covered, we would have called a reliable plumber we trusted. It should have been covered as this was a similar problem the month before. HWA should have covered it. You should stand by what you sell.
11 months ago
Verified Customer
Review Source
Steve
I had a mixed experience with customer support. While getting answers felt like pulling teeth, I did have a positive experience when I had my dryer repaired. However, when my stove burner malfunctioned, the compensation offered was disappointing and wouldn't cover the cost of a new burner or installation.
7 months ago
Verified Customer
Review Source
Natasha
I had a disappointing experience with my warranty service. The technician did good plumbing work, but the job was left unfinished, and the wall was not properly repaired. Additionally, my recent claim for a high-value microwave was poorly handled; they offered an unacceptable replacement amount. I've used better warranty companies in the past, and this service has fallen short.
9 months ago
Verified Customer
Review Source
Anonymously
I recently switched to this home warranty and so far, I'm happy, but it's still new for me. I had to use the warranty for my dryer, which was a total loss. While I appreciated the prompt service, the replacement process left me feeling frustrated as the price offered for a new dryer was significantly higher than retail. Overall, I hope future experiences improve.
9 months ago
Verified Customer
Review Source
Teri
It’s very difficult to get a service technician out in less than 3-5 days and Home Warranty of America will offer to let you pick your own but they will only refund a fraction of what you pay. It’s a trap so that they don’t have to do any work! Their representatives are rude. They overcharged me for 8 months and when it was figured out they didn’t even apologize the rep just wanted to argue about how much of a refund they owed me. The price i pay as well as the amount I have to pay when i need someone to come out keeps increasing. They treat their contractors horribly as well, paying late and sometimes only after a threat of not working with them any longer. I wouldn’t recommend this company to anyone
1 year ago Edited December 5, 2024
Verified Customer
Review Source
Michael H. McCarthy
They state that they only have to pay “covered costs” and they claim their cover costs are an amount which is ridiculously unreasonable (e.g., $1,000).
No contractor can do the work for the amount that HWA says it costs, but HWA allows the contractors to charge for “non-covered costs”.
HWA deals with shady contractors who then create “non-covered costs” with things like “bring up to code” and then they charge the difference between what HWA is paying and what it would reasonably cost to replace the appliance (e.g., $2,000).
Neither HWA nor the contractors will provide the customers with any details or rationalization for how they arrived at these charges, so if the customer wants HWA to replace the appliance and pay for “covered costs” ($1,000) they are forced to pay the contractor out-of-pocket for “non-covered costs” (e.g., $2,000).
As a result, the customer is actually paying the bulk of the expenses to replace the appliance instead of HWA, who is required to do so under their contract.
1 year ago
Verified Customer
Review Source
Malicia Wilson
If I could rate this a zero, I would. The customer service has been absolutely awful. I was given an appointment to have my washer repaired (already paid the $100 deductible) and no one came. Then I was told it was rescheduled for today after waiting for 4 hours last time. The claim information still lists the first date and I have not heard from any vendor saying they are coming today. I don't know the vendor or any details who is supposed to come today - only your response to me that they are coming but the details on the claim have not been changed. I am sitting here with a washer that is not working properly and should be covered by the warranty. I have paid the deductible already to HWA and cannot seem to get anyone to care that we still don't have it repaired or communication that is correct. This is by far some of the worst customer service I have ever encountered.
1 year ago
Verified Customer
Review Source
Raymond
Things are terrible. Been using Home warranty of America for five years. I have a heating and air unit that I service regularly whenever I have an issue it takes 5 to 10 days to get a contractor out and when they show up, they’ll just Band-Aid the problem with minimal work as possible. I’ve always been told by the warranty company that if I had a problem they would cover it even if the unit failed. Now I’m having problems again this winter I’ve been 12 days without heat finally got a email from them telling me I owe $950 because they don’t cover the work. The contractor is requesting to be done. I’ve gone through multiple conversation with them regarding what is covered never been told I would have to pay more than $100 out-of-pocket. A couple years ago I was going to cancel my coverage and go with another company they assured me I would never have to pay more than $100 out-of-pocket and now I have this $950 bill from the technician. I would have to say this company ranks as one of the worst. I’ll be going back to Choice home warranty had better experience with them on my first house
1 year ago
Verified Customer
Review Source
james kraft
This is the worst company I have ever dealt with. I made 3 claims in 3 years, and had to fight every time. It took 7 weeks for them to get someone out to fix my garage door, then they denied my claim. A week later they approved it, but I had already paid the company the entire bill. I still haven't gotten reimbursed. My a/c blower fan quit. They denied that claim also by saying it wasn't normal wear and tear. They finally gave me 400 bucks on a 1500 dollar bill. I pay by the year and they won't reimburse me for the rest of the year so as soon as it expires I am never ever gonna use or recommend them to any one.
1 year ago
Verified Customer
Review Source
Brian
I had 3 different AC companies come out for the same thing. First they approved a new unit then the company did not want to do the job so a new company came out and we had to start from the beginning. Second company made an excuse they could not access the air handler. 3rd company came out and they replaced the R22 compressor with a new one and the contractor used the wrong freon which now ruined the whole system. The warranty company admitted the fault but would not take responsibility for THEIR contractor. If you Google the contractor you see he was arrested for swallowing bags of marijuana to elude capture. Great people they have coming to your home.
I presented at their request estimates to replace the unit which was $7400. They only wanted to pay $2880. With much threats they finally agreed to $$4850. In the beginning they wanted me to pay for modifications when is clearly states in my contract that I paid for a contract that included modification. STAY AWAY, their goal is not to pay but to rather to things the cheap way.
1 year ago
Verified Customer
Review Source
William
I had a terrible experience with customer service. They misled me about my policy upgrade and gave me the runaround without any real answers. I also had issues with my water heater replacement; they didn't provide what was promised and charged me more than expected. When my AC broke, they refused necessary repairs, forcing me to pay out of pocket. Overall, very disappointing service.
1 year ago Edited September 13, 2024
Verified Customer
Review Source
Gruffalo
I contacted the company regarding an issue with my dishwasher. A technician came to assess the problem and informed me that he would need to return with spare parts to complete the repair. However, when I tried to get an update on when he would be back, I was told that the parts were difficult to obtain and that it would take time.
When I reached out to HWOA to see if the process could be expedited through another provider, I was suddenly sent a rejection message, stating that the issue was due to physical damage. This conclusion was drawn solely because the part is difficult to obtain! I contacted the technician company again, and they confirmed in writing that the technician's initial report was incorrect. The damage to the dishwasher is due to normal usage, not physical damage.
It feels like the customer has no one to talk to, and no one is willing to listen or resolve the issue. Ultimately, I, as the customer, am at a loss simply because the spare part is hard to get!
The poor customer service and the lack of anyone to address my concerns is why I will not recommend this insurance company to any of my friends!
1 year ago
