Home Warranty of America: Read 2,172 User Reviews From Real Homeowners

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Matthew Bogdan

I’d give it a zero if possible. Waiting three weeks to get a small leak fixed (diamond package). I’m on my third plumber/technician to get this job completed. All have cancelled bc HWA won’t pay them what they need in order to complete the diagnostic report HMA requires. I had to pay service fee and they won’t refund it. I basically paid $100 service fee for nothing. I’ve literally had to make over 20 calls for this leak. Communication is terrible. A complete waste of money and time.

1 week ago

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Joshua

Something wasn't working at my house guy came out it was like an $8 part and y'all denied it prob won't renew when the time comes I'm sure it's worse for more expensive things.

17 hours ago

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Alyssa Lemons

Warranty was included in the purchase of my house. They were a nightmare to work with. Communication was terrible, every time I spoke with someone their only response was that I would receive an email in 24 hours, day after day, same response. They told me that I would have to cover a portion of the replacement, and gave me a dollar amount but never provided me with an invoice or breakdown of charges as far as what they covered and didn’t cover. I would not recommend HWA to anyone.

1 month ago

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Rudy Jaramillo

I regret signing up to a multi year contract with Home Warranty of America. They have denied my claims 4 times with in 12 months. Recently was my new HVAC I had installed in 2023 with a 10 year warranty. They would not honor the warranty. I had to get my own HVAC technician and pay out of my pocket. The technician I hired said the parts were bad when the HVAC was installed.. I have nothing but disappointments with HWA. Do not use HWA.

1 month ago

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Alfred Brady

Paid for a third of the price of a new unit excluding labor. Had to fight tooth and nail to even end up there. If a company is going to value appliances at wholesale prices, then the company shouldn’t enable the client to purchase through a wholesale company. Had to fight to get a check sent to me instead of Lowes credit. Awful experience. Would be better off replacing the appliance in cash instead of buying a warranty that would have covered the purchase price.

1 month ago

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Sharon Catlett

My claim has been denied. I do not agree with this at all. The gentleman that came to look at the refrigerator told me that he felt that it would be approved. What he said and what they said, doesn’t make sense to me. Especially since I know that these refrigerators have a major history with failing icemakers.. I am going to file a report with consumer report and the Better Business Bureau.

1 month ago

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Andrea and Rebecca Keller

We think this was a waste of money we bought because we knew it was an older home and we wanted to be protected but it is evident when we made our first claim that there seems to be loopholes to what is covered and seemingly an unwillingness to cover things

1 month ago

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Robert

I was told it was a good company to work with It’s not working real well for me now for my current claim. ?? Can I get a contact number of someone who can help me please.

1 month ago

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Betty Hopper

I thought it would be a good company after talking to the salesman, but I found out it wasn’t so I canceled the last two years I have

2 weeks ago

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Samantha

Because the homeowner paid for it HOWEVER the company you assigned REJECTED the claim site-UNSEEN and you have not bothered to assign a new company.

2 weeks ago

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Moinuddin

When I was last I claimed that my dryer which is covered by the company and I claim the same issue and this time they said it is not covered by Home Warranty of America.

1 month ago

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Mark

We've been without a refrigerator intermittently for over 30 days. It will be almost 2 weeks continuously without a refrigerator in a few days. Not the best situation!

1 month ago

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Joseph and Danielle Bonavita

Awful service and support. Simple fixes there seems to be a problem with and the company refuses to fix any issues that pop up for reasoning that does not make any sense.

1 month ago

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Christian Miller AND Wendy Rogers

Garage Door - The vendor was great but it took almost 3 weeks to get someone here to do repair. That’s after I kept calling HW to see status. No return calls until I got a hold of a manager. Microwave - this repair took over a month because the vendor kept having to order parts and cancelled several times for unknown reasons. Apparently there is only one vendor in the area that can repair a GE microwave. There doesn’t seem to be a sense of urgency when an issue arises.

5 months ago

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Luis Soberanis

Twice the service technician failed to show up so that meant taking time off to wait on two separate occasions, when someone finally showed I had been two weeks with a backed up drain , technicians that finally came to unclog the line did it very quick, they didn’t say much except to try and upgrade service call, other than that not much explained……. Today however my line is clogged again, so as you can see I’m very disappointed.

5 months ago

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Sandra Robinson

It takes days or weeks to get an appointment. Then only a few times have the service people communicated with me. It took me numerous appointments to repair an ice maker in my refrig......approximately . I finally requested they send someone else and he repaired it in two times....he had to order a part. it took way over 2 month. Now....I have ice, but the vegetable been next to the door with the icemaker freezes, so can't use it. But....I don't dare call again it took so long to fix. No communication with the first company that came. I can't tell you how many times I had to leave work. It took over 2 weeks to get hot water heater fixed. I finally had to call my rep and she called someone at the company and he had issues. The first time I used HWA, I had an issue with the garage door not closing with the remote. Someone came out and told me that there was nothing wrong with the garage door opener, but he thought I would need a garage door, which would be $2500. So...I ended up later calling a repair person that wasn't with HWA and sure enough I needed a garage door opener and that has resolved the issue. I can keep on going, but there isn't enough time. I recently filled a claim because my sink was leaking....and I thought it was the garbage disposal. Come to find out it did need a new garbage disposal, but the sink was also stopped up. The company wouldn't work on the sink, because they were told it was an issue with the disposal. I am not a repair person. I was emphasizing the disposal because it probably was going to need a part. Most times your repair people come out without a part and they have to come back. But....the repairman offered to fix the stopped up sink for $181, so I took the option because I was tired of not having a kitchen sink and I had company coming.

8 months ago

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Dennis

They gave terrible service every time we called. I made four claims. One of the claims was approved and it was for the least expensive of any of the jobs. Do not use this company. They are awful and will find every excuse in the book to not cover your expenses. We paid so much money for premiums and got I think $52 worth of parts in all of our claims.

2 years ago Edited January 10, 2024

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Donna Agler

When I started using HWA the service was efficient and helpful. This last experience was awful. It took 2 weeks for a service technician to be assigned and I have still not received the Lowe’s voucher for the replacement of the appliance.

4 months ago Edited November 8, 2025

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Janet

I've had them for years. They've changed in recent years. They are very slow to respond and try to find any reason to deny coverage. I'm still waiting for my air conditioner to be repaired. I filed the claim approximately 6-8 weeks ago.

5 months ago

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Raymond

We recently moved into a new home with premiere appliances. The dishwasher began acting up. Called HWA and a tech came out and said the mother board and control panel needed to be replaced. Home warranty refused to fix it and offered us 20% of the cost to replace it. Are you kidding me!

5 months ago

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Denise

Annual fee & service charge increases every year, but the service has not improved. HWA merged or is affiliated with Home Chooice now. I had to go through all kinds of red tape just to talk to someone who could find my account. I could not place a claim online because HWA could not locate an account on me. I've had an account with HWA for more than ten (10) years, and this how they treat their customers? That's the reason they got one (1) star. I should have been valued more for my services.

6 months ago

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Marvin /christine Rippner

Your company and the others that do the same are a total fraud! I went into the computer and yours and the others do exactly what has been dealt me the last few weeks. Deceptive trade practices is just one. Look in the computer those are facts! Nothing positive other than Michelle in sales who signed me up. Never again! I will pass on my experience to go along with the many others on the internet!

6 months ago

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Lonnie

I had a frustrating experience with customer service; they were unhelpful and dismissive when I sought assistance. However, I had a positive encounter with a technician who quickly resolved a plumbing issue. Unfortunately, after a prolonged air conditioning failure, they are refusing to cover the repair costs. Overall, mixed feelings about their service.

7 months ago

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Adam Nesteikis

Payed $100 to have someone just look at the door on washer. Just hinge needed to be replaced $20 part. Then told gonna charge more to fix it . Home Warranty won’t cover repair because said washer is not under original warranty anymore. Well if original warranty was still good why do I need Home warranty I thought you would be good when the warranty expires. So really you are useless charge to diagnose but won’t cover repair work.

8 months ago

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Gary Hunt

Poor service. Incomplete repair response. Do no cover the issue reported on a claim submission.

3 weeks ago

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Cheryl Johnson

Do not like it because nothing I needed fixed was ever covered. Paid money for nothing

3 weeks ago

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Eleuterio Ayala

I had an air conditioner problem and diagnosed it to be the motor to my condenser fan. I called home warranty of america to start a claim for repairs. They sent true comfort hvac. I payed the technician $75 for his diagnosis and it was the motor. Days went by without any word from true comfort I would attempt to call them and It would be a 40 minute wait until they answered and the operator was extremely rude but stated that they were waiting on the warranty. I called the warranty and complained about true comfort because the warranty told me that they were waiting on true comfort. After two weeks of waiting I called true comfort another 40 minutes wait and they stated that they needed me to pay $220 for them to order the motor so the repairs could be made I explained to her that the warranty was supposed to cover it and she stated that I didn’t understand how insurance works. I called home warranty to see why they were expecting me to pay but while on the phone home warranty dropped my call. I called them again and started speaking to a different individual and same thing they dropped my call. I got fed up and ordered the motor and did the repairs myself. Home warranty is garbage and I believe they purposely treat their costumers in a negative way to discourage them from using the warranty.

8 months ago

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D. Soliven

We have been having a hard time communicating both with HWA and the vendor. We are going on two weeks with out air conditioning during a heat wave in Chicago, where everyday has been above 85 degrees. Our two second floor bedrooms are unlivable, with temperatures of 95 degrees, resulting in my wife and I and two kids sleeping on the sofa and air mattress in the basement. On three separate occasions we have tried to use HWA’s automated call back function to end up not getting called back. In addition the vendor says they have not gotten approval from HWA, while HWA says the opposite, and we are stuck now 10 days since the initial diagnosis and no closer to repairs.

8 months ago

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Evelyn

Our refrigerator broke down after the first attempt to fix, the refrigerator broke down again. We were told that a part needed to be replaced. We never heard from the service provider once the claim was approved for part to be replaced. They ended up reassigning new service provider. He confirmed that refrigerator was no longer repairable. We were told that our refrigerator was approved to be replaced and that we were going to g to receive an $818 Lowe’s e-card that would take up to 30 days to arrive. Seriously?? We ended up going to Lowe’s to purchase the new refrigerator (we had no choice). I’ve opened a claim to dispute the original amount that HWA agreed to reimburse us.

9 months ago

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Machelle

Terribly difficult to work with. Our contract states that if a repair can’t be made they will provide us with a replacement. They offered us less than half of what it would cost to purchase a replacement appliance. When assigned to a claims representative we were still unable to reach that person directly, having to go through the call center every time. Our representatives were late on every call initially scheduled. When we finally gave up and just accepted the incredibly poor offer to replace our appliance (their offer covered barely a third of total replacement cost) it took over three weeks to receive an email with the funds. The whole ordeal has ended up lasting over two months and we are still out our deductible and several hundred more in replacement costs. All in, we pay a monthly fee of 75. The service deductible is 100. So in the month of April we paid $175 to have our dishwasher looked at. By May, we paid our additional monthly fee ($75) and received a cash offer of $272. So in the time that it took to find out HWA was not going to give us anywhere near replacement costs, we ended up paying them $250. So essentially they only provided us with $22 to replace our dishwasher. We are incredibly disappointed in the service we received and look forward to ending our contract as soon as possible.

9 months ago

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Otis

Their contractors are sub par , we filed 2 claims and our 2 appliances are not fixed but they were paid

1 month ago

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Marvin Jenkins

At the present time I have a claim in for more than 2 weeks and still not repaired so what do you expect me to give you

1 month ago

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Stephen and Sarah Vogel

Every claim is a hassle and fight. Like typical insurance companies but without the presence of competence.

1 month ago

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Lisa Shaner

Still nothing from the garage door repair. No rebooking has been confirmed. I know it was during the holidays but it shouldn’t take two weeks.

2 months ago

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Julia Ehrmann

After nine years as your satisfied clients, HWA has wrongly and frivolously turned down a legitimate claim, been unresponsive and treated us disloyally, dishonestly and shabbily.

5 months ago

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William

You don't keep your word ..you don't help customer

1 week ago

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Jennifer

I found it challenging to reach customer service, and even when I did, they couldn't assist effectively. I had a claim denied due to paperwork issues, which was quite confusing. Recently, my air conditioner broke down, and they refused to cover the repair costs, leaving me frustrated. However, they do respond quickly to claims.

7 months ago

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Lucius

I had a great experience with the turnaround time for claims, as they were quick to assist. However, I faced challenges with my air conditioner repair. After struggling to get approval for the needed fix, I had to pay out of pocket. Overall, the service was a mix of efficiency and frustration.

7 months ago

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Collin Bowman

I’m a real estate pro who was interested in trying a new warranty company

3 weeks ago

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Samuel

I had a mixed experience with the service. While they communicate well and are prompt in answering questions, repairs took longer than expected. I had to wait several days for a leak and air conditioning issues to be addressed. Ultimately, they resolved the problems, but the delays were frustrating. Overall, customer service is decent, but efficiency could improve.

9 months ago

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Terrence

I had a frustrating experience with the service. Communication was poor, and it took weeks to resolve a hot water tank leak. The technician scheduled didn't even work for the company anymore, causing significant delays. On the other hand, a previous repair on my refrigerator went smoothly, thanks to a competent technician. Overall, inconsistent service.

10 months ago

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Sergio

I've had mixed experiences with this Home Warranty company. Initially, they fixed my issue promptly with a technician who had the needed part, which was great. However, when I faced plumbing problems, the customer service was frustrating. I struggled to get help, and after multiple calls, I received no follow-up. Overall, my recent experience was disappointing.

11 months ago

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Harold

I've had mixed experiences with the service. They respond quickly to issues, but I've faced problems with unqualified representatives. I called for repairs on my garbage disposal, which was fixed promptly, but my air conditioning unit has been a nightmare. It's been weeks without a repair due to approval delays. Overall, their efficiency varies greatly.

11 months ago

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Nilda

I am very disappointed. There seems to be a loophole always so as not to cover the repair.

1 month ago

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Todd

My furnace broken over 10 times in the last 18 months and HWA will not replace it.

1 month ago

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Troy Womack

Had the wrong number for my phone! Didn’t fix my issue! Refused to refund my money!

1 month ago

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Tammy

I had HWA for 20 + yrs and had several claims that were taken care of with no issues. However in 2022 I had many serious issues with a claim for a dishwasher. While dealing with my recent claim I learned that Choice Home Warranty had merged/acquired HWA at that time. tis made perfect sense as to why I was experienced the issue with the dishwasher, See below: EDISON, N.J., Feb. 7, 2022 /PRNewswire/ -- Choice Home Warranty ("Choice") announced today that it has acquired certain assets of Home Warranty of America ("HWA") from Home Warranty of America, Inc. "Home Warranty of America has been a trusted and recognizable brand in the home warranty space for more than 25 years," said Hakim. "We welcome the team and are excited to bring new technology to improve and grow HWA and Choice." This was all done w/o any notification to current HWA customers- very poor business practice. I will tell everyone I know to stay away from home warranties and put the money saved aside in an account for that purpose.

1 year ago

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Alison

Everytime I try to call to talk to someone about an issue we had had at our house, no one can answer my questions. I have an issue with my stove that couldn’t be fixed in a timely manner. My plumbing issue resulted in having to assign a second plumber. We had two different people come to few our fridge to fix it, but the technician couldn’t fix it. They suggested that the fridge be replaced. Your company failed to replace our fridge as noted that we would have to prove it was the fridge in the home inspection in order to repair page. Unfortunately, the home inspector didn’t include the fridge the seller left us. This resulting in us having to pay out of pocket for a new fridge. This is the worst home warranty company I have ever worked with. The service providers and the home warranty companies do not communicate effectively. For example, we had to miss one appointment because the home warranty company reported a different service date and time than the service provider received.

1 year ago

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Larry Bobenhausen

The electrician was very kind and patient, but on the day he was scheduled to arrive and wanted Duke Energy to be here he supposedly had a flat tire and never showed up. Additionally, he showed up the next day with the main breaker that said he was not allowed to install it because apparently you have some kind of litigation problem with Duke Energy. Meanwhile, the next Electrician determined that my main breaker was not bad it was the breaker box in my unit which showed obvious water damage which had created pitting on the plate that the breakers rest on which was causing my intermittent energy problems. I ended up paying another electrician to replace the breaker box in my unit for $2000 and have not had an issue since. The water damage in my breaker box was obvious, and don’t know how it could have been diagnosed as a problem with the main breaker on a different floor in a utility room. I have now paid for a service call for something that is not covered.

1 year ago

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Ronald Owens

I have submitted a review already, but if you want to hear it again...let's go. I was incredibly disappointed when we called on sunday about our electrical breaker box that was crackling and hot and the response we got was, " a company will come on Tues". Really? So the fact that there was a possibility of an electrical fire was not important enough to be considered an emergency? Essentially saying to us- keep your fingers crossed until Tuesday. If we were an elderly couple or a single mom with no knowledge of home repairs, we wouldn't have known how to trip the circuit that was faulty. It is currently winter, and it turned out to be the heater breaker; so by default anyone else would have not tripped the HVAC breaker. Our policy was created in2018 when we bought our home, yet the associate at HWA tried to correct me by saying our policy was created in 2021...no, that is when it was renewed for that year. She had no know of the previous repairs we've submitted through HWA, other than the recent garage door repair. That repair we had to pay the $125 deductible along with an additional $750 because HWA only paid for the part to be replaced; really? So we have paid $1200 for the year of coverage (our yearly fee has almost tripled since 2018) and we have had to pay more for each repair submitted through HWA and with the most recent event being fresh in our minds-we will not renew and will find a company that actually knows how important the policy holder is. At $1200 a year, I'm sure there is a company that understands the importance of not only the policy holders yearly payment, the deductible payment, but also the safety of the policy owner. Will not renew with nor will we recommend HWA.

1 year ago

Home Warranty of America Reviews

Summary of Reviews