First American Home Warranty: Read 4,306 User Reviews From Real Homeowners

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Verified Customer

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Donald

I've been with First American Warranty for over 10 years now, and they have been an excellent company to work with. I really don't have any complaints about them. They have fulfilled their obligation over the past 10 years. The biggest thing that I can say about them is that they choose the right people to do the work. I don't have to worry if something goes wrong because they have my back.

2 days ago

Reply from First American Home Warranty

Donald, Thank you for taking a moment to share your experience with us! It is wonderful to know that we have been able to provide you with peace of mind for over 10 years. We look forward to being there for you, should you ever need us again.

Feb. 6th, 2026

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Verified Customer

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Joanne

We went on vacation up North for 5 days. The Compressor in our Refrigerator went while we were away. American Home Warranty sent a Service Person Quickly and the Fridge was fixed right away! Thank you for the prompt service.

2 days ago

Reply from First American Home Warranty

Joanne, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Feb. 6th, 2026

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Verified Customer

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Richard

There is no other home warranty company to choose from at all the closings on real estate , so we chose to accept it , which was First American , and someone from choice home warranty called and gave us a cheaper price when it was time to renew, WELL LETS JUST SAY IT WAS THE WORST MISTAKE WE EVER MADE is changing from First American!!!!! I know someone who worked for them and he was a witness to the company only requiring the owner of the company to be licensed , not the workers that come to your home…. We had a tech who came to our house to fix a fan in our double oven , which was making allot of noise , after he was done,he sent another tech to “finish the job”, he was worse than the first , then another one came and the owner, but after it was all over with , my double oven would no longer work, it stayed on even when cut off, increasing in temperature , we had to cut it off at the breaker , and nobody from the company would come back, we were in the middle of selling the home, so we had to put out 2500 for new owner to purchase a new double oven after closing, Choice home warranty would not hold the owner of this company liable , and no matter what we did and tried to call multiple times to Choice, they said they had to go by what tech says, and tech says it was fixed!!!!!! The techs did not know what they were doing because they were not certificed or licensed to even know how to work on appliaces . NEVER AGAIN will we switch from First American Home Warranty. WE APPRECIATE a company like First AMERICAN , that all closing attorneys stand by and HIGHLY recommend.

2 months ago

Reply from First American Home Warranty

Richard, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Nov. 20th, 2025

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Verified Customer

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Marsha

I was given a home warranty when I bought my home. The heat went out the first winter and American Home Warranty was there to help! The work would have cost over $1000 if I had not been a customer. I’ve kept them ever since. I tell everyone I know. This is the best home warranty company.

1 month ago

Reply from First American Home Warranty

Marsha, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Jan. 2nd, 2026

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Verified Customer

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Naomi

First American Home Warranty is a company you can count on every time. No matter the situation I may have been in they were immediately there for me. This is a company I feel fortunate to have been introduced to years ago. They won’t let you down.

1 month ago

Reply from First American Home Warranty

Naomi, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Dec. 29th, 2025

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Verified Customer

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Jared

We had plans to leave our house for 18 months and rent it out. We did not want to worry about the appliances. First American Home Warranty had good reviews and we decided to use them. We have had one claim so far. They contacted us quickly, set up the appointment, and the problem was quickly resolved. We are very happy with the service! Thank you for removing the appliance worry!

2 months ago

Reply from First American Home Warranty

Jared, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 3rd, 2025

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Verified Customer

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Donnetta

I have been a customer for many years and I have never had a problem with them always reliable and dependable

3 days ago

Reply from First American Home Warranty

Donnetta, Thank you for taking a moment to share your review. Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Feb. 6th, 2026

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Verified Customer

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Andrea

I have only had to use my warranty once, but it was easy to schedule a service call. The repair person who came to repair my dishwasher. He made the repair quickly and left my kitchen clean.

1 month ago

Reply from First American Home Warranty

Andrea, We appreciate you taking the time to share your five-star review with us!

Dec. 12th, 2025

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Verified Customer

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Robert

We bought this warranty with our house last year and it has been an excellent service. Fast, friendly, and worth every penny.

2 weeks ago

Reply from First American Home Warranty

Robert, Protecting your home is our top priority—thanks for trusting us with it!

Jan. 22nd, 2026

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Verified Customer

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Terri

My warranty provides such peace of mind! Just one visit a year( and that does seem to happen) means the premium pays for itself. I heartily recommend FAHW!!

1 month ago

Reply from First American Home Warranty

Terri, We're glad we could give you peace of mind—thank you for choosing us!

Jan. 2nd, 2026

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Verified Customer

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John

We have an older home and we knew that sooner or later we would experience break downs . First American Home Warranty gives a choice to repair or replace. We have had to use them and the service was great. We have recommended them to friends and family.

3 months ago

Reply from First American Home Warranty

John, Thanks so much for taking the time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Nov. 9th, 2025

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Verified Customer

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Kathleen

I was surprised to not get anything moving for two weeks exactly until I had to call to find out the updates. This happened twice upon two different call requests that I made for the stove and the plumbing of my bathroom tub.

3 months ago

Reply from First American Home Warranty

Kathleen, Thank you for sharing your recent experience. We certainly do our best to ensure overall satisfaction for our customers, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We look forward to being there for you, should you ever need us in the future.

Oct. 24th, 2025

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Verified Customer

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Lavone

When Fridge went out American Home purchased a new one and solved my problem

1 day ago

Reply from First American Home Warranty

Lavone, Thanks so much for sharing your great feedback with us regarding your recent service!

Feb. 6th, 2026

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Verified Customer

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Gerald

Excellent timely service. I would highly recommend First American!

2 days ago

Reply from First American Home Warranty

Gerald, We appreciate you taking the time to share your review. It is great to know that you recommend us! We will continue to be here for you should you need us in the future.

Feb. 6th, 2026

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Verified Customer

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Retha

They are prompt with getting your request out to a contractor

3 days ago

Reply from First American Home Warranty

Retha, We sincerely appreciate your five-star rating and your continued trust in our services!

Feb. 6th, 2026

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Verified Customer

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Carmela

I have been working with them for almost 20 years and I haven't had a problem with their service.

1 week ago

Reply from First American Home Warranty

Carmela, Thank you for taking the time to share your review with us. It is great to know that we have been able to be there for you when you needed it most for 20 years. We will continue to be here for you should you need us in the future!

Jan. 28th, 2026

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Verified Customer

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Naik/Wilchet USA

6 months ago

Reply from First American Home Warranty

Thank you for taking a moment to share your experience with us. We're glad you chose us and look forward to being here when you need us again.

Aug. 4th, 2025

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Verified Customer

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Cathy

The ease of getting general repairs completed and not having to track down reliable vendors to perform services

2 weeks ago

Reply from First American Home Warranty

Cathy, Thank you for your five-star review! We truly appreciate your support and are pleased to know you had a positive experience.

Jan. 22nd, 2026

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Verified Customer

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Cheryl

Not had to use First Am Home Warranty yet, hopefully not really needing anything, but knowing it is there is comforting.

1 month ago

Reply from First American Home Warranty

Cheryl, We're glad we could give you peace of mind—thank you for choosing us!

Dec. 17th, 2025

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Verified Customer

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Karlyn

I chose First American Home Warranty because my son referred me. He said the service is quick, if the machine can’t be repaired. It’s replac

1 month ago

Reply from First American Home Warranty

Karlyn, Thanks for letting us be part of keeping your home worry-free!

Dec. 15th, 2025

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Verified Customer

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Ronnie

It was added to my purchase of home by realtor for one year, I decided to keep it and have had a few claims since then and they have been taken care of .

2 months ago

Reply from First American Home Warranty

Ronnie, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for!

Dec. 9th, 2025

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Verified Customer

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Bernice

I had one claim which was taken care of expeditiously and no problems. The 2nd initial claim, my son took care of without 1st American’s assistance, only because my son was aware of it and knew how to fix it!

3 months ago

Reply from First American Home Warranty

Bernice, Thanks so much for taking the time to share your review with us!

Nov. 9th, 2025

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Verified Customer

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Jorge

I have FAHW since I can not remember .very

2 days ago

Reply from First American Home Warranty

Jorge, Thank you for putting your trust in us!

Feb. 6th, 2026

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Verified Customer

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Yvonne

Immediate response. Professional service from qualified plumber

1 week ago

Reply from First American Home Warranty

Yvonne, Thanks for letting us be part of keeping your home worry-free!

Jan. 30th, 2026

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Verified Customer

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Laura

Easy and fast contact FAHW. Good service from the contractor.

1 week ago

Reply from First American Home Warranty

Laura, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service!

Jan. 28th, 2026

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Verified Customer

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Bill

Allows me to keep our home in great shape and not worry about things not working

3 weeks ago

Reply from First American Home Warranty

Bill, We sincerely appreciate your five-star rating and your continued trust in our services!

Jan. 15th, 2026

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Verified Customer

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Kenneth

Service technicians communicated quickly. Follow up from First American was consistent for each Service request.

1 month ago

Reply from First American Home Warranty

Kenneth, We sincerely appreciate your five-star rating and your continued trust in our services!

Dec. 29th, 2025

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Verified Customer

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Jane

A friend recommended your company. I have not had any issues. Your company has been in communication and helpful.

1 month ago

Reply from First American Home Warranty

Jane, Thanks for letting us be part of keeping your home worry-free!

Dec. 12th, 2025

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Verified Customer

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Annie

HIgh inncreases, retired and finding it a struggle to keep up with your annual increase,after 20 year with your company I may have to terminate.

2 months ago Edited December 9, 2025

Reply from First American Home Warranty

Annie, Thank you for being a valued customer for 20 years! We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. We're glad you chose us and look forward to being here when you need us again.

Dec. 10th, 2025

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Verified Customer

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Jose

Iam very happy with america first warranty because they have a great customer service and always taking care of any problem promptly

2 months ago

Reply from First American Home Warranty

Jose, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Nov. 20th, 2025

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Verified Customer

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Tony

4 months ago

Reply from First American Home Warranty

Tony, Thank you for taking the time to share your review with us! We will continue to be here for you should you need us in the future.

Sep. 24th, 2025

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Verified Customer

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Jon

Have had a warranty program from First American and luckily have not needed their services very often but when I have needed them they are easy to reach and quickly coordinate whatever service I need.

4 months ago

Reply from First American Home Warranty

Jon, We appreciate you taking the time to share your great review with us!

Sep. 11th, 2025

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Verified Customer

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Kevin

A solid history with Customers,the plan is good

1 week ago

Reply from First American Home Warranty

Kevin, We appreciate you taking the time to share your comments with us!

Jan. 30th, 2026

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Verified Customer

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Judith

The agents kept me informed of the progress.

1 week ago

Reply from First American Home Warranty

Judith, Protecting your home is our top priority—thanks for trusting us with it!

Jan. 28th, 2026

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Verified Customer

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Frank

The service I get from them has been better then those I have used in the past

2 weeks ago

Reply from First American Home Warranty

Frank, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Jan. 22nd, 2026

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Verified Customer

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Rosalie

Responsive to my needs Usually send qualified repair technician

2 weeks ago

Reply from First American Home Warranty

Rosalie, We appreciate you taking the time to share your five-star review with us!

Jan. 22nd, 2026

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Verified Customer

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Angela

great service, easy to do business would recommend to others

3 weeks ago

Reply from First American Home Warranty

Angela, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Jan. 20th, 2026

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Verified Customer

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Alicia

It is a big company and likes to make its clients happy and relax when they have to submit a claim.

1 month ago

Reply from First American Home Warranty

Alicia, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Dec. 12th, 2025

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Verified Customer

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SWID

TO DATE, WE HAVE HAD FIRST AMERICAN HOME COVERAGE NOW FOR ABOUT 10YRS, ONE IT COMES UP FOR RENEWAL, THERE IS NO DOUBT ABOUT IT. THERE PROCESS IS GREAT, THE COVERAGES ARE GREAT AND AS LONG AS I OWN A HOME, THEY WILL BE PROTECTING US. I HAVE REFERRED SEVERAL PEOPLE TO AMERICAN FIRST HOME WARRANTY, AND 4 OF MY CO-WORKERS HAVE SWITCHED FROM THE DTE PLAN TO FIRST AMERICAN. THE ONLY DOWNSIDE, IS THAT I WAS TO EARN 50.00 PER EACH REFERRAL SIGNED UP FOR COVERAGE AND ONLY RECIEVED IT ONE TIME. GREAT COMPANY, EASY CLAIM SERVICES, AND NOTHING MOST EVERYTING IS COVERED IS A GREAT PEACE OF MIND MICHAEL

1 year ago

Reply from First American Home Warranty

Michael, Thanks so much for your great feedback! We would like to make sure that you receive the $50 Amazon gift cards for the referrals that have signed up with us. We have requested additional information from you privately to further assist.

May. 10th, 2024

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Verified Customer

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Joseph Mesaros

I really haven't had to make any type of claim with First American Home Warranty as of yet being i just recently purchased the Home Warranty from them about two months ago! But the initial customer support awareness is excellent & they showed a overall GENUINE concern in helping me & answered ANY & ALL questions i may have had in a very positive efficient informitive understanding manner! Also i compared numerous other Home Warranty Companies before deciding on purchasing my Home Warranty Protection with First American Home Warranty who OFFERED me a GREAT QUALITY PLAN at a COMPARABLE LOWER PRICE!!!

3 years ago

Reply from First American Home Warranty

Joseph, Thanks so much for taking the time to share your experience! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 20th, 2022

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Verified Customer

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Simon Seattle, WA

Whenever I did speak with someone, they were able to help me right away, or at least gave me the assurance that they were "working on it." I've had to call them back several times to get updates. Often would get a different person telling me different things. We never received confirmation emails or phone calls on the status of anything, not sure if this is a technical glitch, so make sure they can and will email you receipts and status updates. I'd log into my account and would sometimes find updates on information but there is no history in what happened, so I highly recommend you keep your own records of things!

4 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hi Simon. Thank you for your feedback. We are happy to hear that assistance was provided to your satisfactions.

May. 7th, 2021

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Verified Customer

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Anonymous

They've been excellent. I've had them with my house now for almost thirty years. They're there to help and get solutions to whatever is going on. There have been several times that they've actually thought about the response I was given from a vendor and it wasn't right and they questioned it and go second opinions to make sure they were right. They do their research. They don't assume that their vendor is always right. I had a plumbing leak and they took care of it. It was incredible. I had some complications from the vendor and issues and modification charges. They did all the research necessary to get it resolved properly and now the job is done. I'm very happy. First American makes sure you're satisfied when you're done. I've had a couple managers involved because there were things that didn't make sense and the actual sales person couldn't match it so they connected me to a manager that could answer my question and give me good, sufficient answers.

6 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We have requested additional information from you privately, so we can look further into your claim.

Nov. 12th, 2021

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Verified Customer

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Kelsey

When we bought our dream home and the deal was ''' as is'', we planned on needing to make some repairs and find a few surprises so we asked for First American Home Warranty coverage with our contract. Wow, did we underestimate the things that would go wrong with this little place. In the first three years, nearly every major appliance has gone out as well as fans, plumbing, both toilets, and I can''t even remember what else. First American has not refused us? Dropped up, questioned us or anything, they have helped us quickly and politely with every single claim. We would have been lost and financially ruined if we had not had this policy.

6 years ago

Reply from First American Home Warranty

Hi Kelsey. We appreciate your feedback and look forward to servicing you again in the future.

Aug. 6th, 2019

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Verified Customer

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Maryjane Statesville, NC

When my A/C broke down with First American, they fixed it right away and everything and it's running great. There was one little problem though. When the guy replaced the parts up in the attic, they didn't replace the board. I'm happy with the company, it was the vendor's fault. They sent an email and said it needed to get replaced and First American acted right away and put the part on order. I get great service. They're very professional and they come out right away and service and take care of things. It works really fast. I wouldn't change the company. I had another company and when I saw your company and found out what they cover, I was ecstatic and I've been happy every since. They react really fast.

6 years ago

Reply from First American Home Warranty

Hi Maryjane. We apologize for the inconvenience you encountered during your claim and appreciate your understanding.

Jun. 17th, 2019

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Verified Customer

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Floyd Memphis, TN

I really like the experience of working with them and not having to deal with the companies that you get your appliances from. This particular time they gave a time in which the company could come and service that item and I had problems with that time and I worked with First American Warranty and let them know and within forty eight hours they called and got me within forty hours of the call. I had problems with my dryer and I thought they would be able to repair it and go from there. The technician came out and serviced the dryer and told me what was wrong with it and then left. After I tried to use the dryer after he left, it wouldn't work. And I called them back and I got aggravated with the time it took for them to come out and reservice it. And it ended up costing me another $75 and I didn't know I was going to have to pay for that because it wasn't part of the actual dryer. First American was great, it was the company that came out of my house that I wasn't excited about.

6 years ago

Reply from First American Home Warranty

Thank you, Floyd for the feedback. We are sorry to hear that the assigned contractor did not meet your expectations.

Jun. 17th, 2019

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Verified Customer

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Corinne M St Louis, MO

Having an older house makes having a home warranty a must. I don't know how we would have paid for some of the repairs that we've needed over the years if they hadn't been covered. We have peace of mind knowing that we are protected from catastrophic damage and repairs. Well worth the investment. Occasionally we have to call more than once to get a technician scheduled, but that is really a problem with individual companies and not the fault of First American. Customer service has been wonderful. I don't think we could live in our house without them. We were not solicited for our business. I researched the best coverage and called them. No phone calls or emails asking us to increase coverage or buy other products. We truly could not be happier.

6 years ago

Reply from First American Home Warranty

Hi Corinne. Thank you for your review!

Jun. 4th, 2019

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Verified Customer

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Paul

A comprehensive warranty. When filing a claim, your team is responsive and repairmen are easy to work with.

2 months ago

Reply from First American Home Warranty

Paul, Thank you for taking a moment to share your experience with us!

Dec. 3rd, 2025

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Verified Customer

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Betty

I love this company I have been looking for a good company for about 10 years I finally got the right one

2 months ago

Reply from First American Home Warranty

Betty, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Nov. 20th, 2025

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Verified Customer

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Sally B

I liked the quick response, reasonable pricing and the high quality service companies they send for remaining my appliances.

3 months ago

Reply from First American Home Warranty

Sally, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Oct. 24th, 2025

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Verified Customer

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Anita

They were extremely helpful . Even though the company that they were working with was constantly rescheduling appointments and not showing up, they kept on top of things . Trying to help work it out in a timely manner.

6 months ago

Reply from First American Home Warranty

Anita, Thanks so much for taking the time to share your review. Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most.

Jul. 16th, 2025

First American Home Warranty Reviews

Summary of Reviews