First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Ronald

The microwave went out and they came out a week later and fixed it. They've been real good. I've had them for seven years and they've always done what they were supposed to do.

6 years ago

Reply from First American Home Warranty

We are happy to hear your microwave has been repaired, Ronald!

Sep. 18th, 2019

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Verified Customer

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Sylvia

Sometimes it takes a minute. The last experience was great. I needed to use the warranty last week when my garbage disposal was leaking. The technician was here within a few days and all went well. Sometimes an appliance needs to be replaced and First American insists on repair instead of replacement.

6 years ago

Reply from First American Home Warranty

Hello Sylvia, we appreciate your feedback!

Sep. 18th, 2019

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Verified Customer

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Daniel

I used it recently when my dishwasher died and they provided a replacement which was awesome. There was a little bit of miscommunication between them and the contractor so it took a little bit longer than it should have but they did cover it like they promised which is the most important.

6 years ago

Reply from First American Home Warranty

Hi Daniel, we are sorry about the hiccup, but we are glad your dishwasher has been replaced. We look forward to servicing you again in the future!

Sep. 18th, 2019

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Verified Customer

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Jonathan

They handle most things that go wrong. We used the warranty a bunch of times. AC service takes them too long to get out. Once our washing machine died. We did a cash out and bought a new one.

6 years ago

Reply from First American Home Warranty

Thank you for your review, Jonathan.

Sep. 18th, 2019

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Verified Customer

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Israel

They were very responsive and very good about following up. My garage door was not operating correctly. I put my claim in online and got a phone call within twenty four hours.

6 years ago

Reply from First American Home Warranty

Thank you for your review, Israel.

Sep. 18th, 2019

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Verified Customer

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Rex

Not perfect but it's pretty good. They're pretty decent with their policies. Almost every time we've had good people come out. I would like them to be a little more timely with getting back to the customer when they send an email or have a concern.

6 years ago

Reply from First American Home Warranty

Thank you Rex for your review.

Sep. 18th, 2019

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Verified Customer

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Joe

The garage door spring broke and it was repaired in a timely manner. The company did a great job. I've never had an issue they always answer my questions and let me know when the company will be here.

6 years ago

Reply from First American Home Warranty

Thank you Joe for your review.

Sep. 18th, 2019

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Verified Customer

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Diane

I had an experience with them recently where their provider wouldn't even try to tackle the problem. It was the second job that company had messed up with us. So I got someone else and had to pay out of my own pocket. When I wrote negative comments on the follow up service they called me and refunded me the money I had spent. We had another situation when they brought out an electrician and that guy was amazing. He stayed with it until he fixed it all. So I'd say it's a really mixed bag of who they send and how well they do.

6 years ago

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Verified Customer

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anonymous

For our washing machine we had to wait over a week for parts but it got fixed so we were happy. That was the first time we used it and I'm hoping it continues with it's fine service.

6 years ago

Reply from First American Home Warranty

Thank you for your review.

Sep. 18th, 2019

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Verified Customer

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Howard

I emailed them with a problem and they took care of it right away. Our refrigerator broke and they paid to have practically have the whole thing rebuilt. It's running great now.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback Howard, thank you.

Sep. 18th, 2019

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Verified Customer

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Dana

My fridge went out and I called about getting it serviced. Since it was a secondary fridge so there was no rush it took probably 3 weeks for someone to come out and then it had to be replaced. The service through the company was fine except for having me wait that long. The company they used was not very customer motivated.

6 years ago

Reply from First American Home Warranty

Dana, Thank you for sharing your review with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We’re glad you chose us and look forward to being here when you need us again.

Oct. 28th, 2021

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Verified Customer

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Sharon Gearheart

Member 13 years 2 problems taken care of immediately happened in the 2nd year recommend to everyone the peace of mind I have if need them how fast I am taken care of would not be without them

6 years ago

Reply from First American Home Warranty

Hi Sharon, thank you for being a loyal customer for 13 years. We appreciate your feedback.

Aug. 28th, 2019

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Verified Customer

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Tanja

We had a water problem. The technician gave us incorrect information for the repair. We had to go outside at First American to have the repair done. When the repair was done a problem still was not solved and the repair that was recommended was unnecessary. It was a $700 mistake on First Americam's part of which they said they would reimburse us. They did not. We have been customers for almost 20 years. Sorely disappointed

6 years ago

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Verified Customer

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Louise Kingwood, TX

We've used them for a few years now, and they are responsive to claim requests. We've had good results and hope to maintain that opinion. The dishwasher malfunctioned some years back and they were able to come quickly and make the replacement with little difficulty. I wish they would give us cash if we wanted to upgrade on the model.

6 years ago

Reply from First American Home Warranty

Hi Louise. Thank you for taking the time to provide us with your feedback, we appreciate it.

Aug. 13th, 2019

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Verified Customer

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5 Laredo, TX

Courteous and quick to try to assist. I compare several and this one seems to have the better rate. I've used it several times for different appliances. They have come by to either fix it or replace it.

6 years ago

Reply from First American Home Warranty

Thank you for your Ramiro.

Aug. 14th, 2019

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Verified Customer

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5 Boerne, TX

We had the AC go out in our guesthouse. I called and within forty eight hours they were out here replacing the unit. Everybody's gotten back very quickly and resolved any problems.

6 years ago

Reply from First American Home Warranty

Thank you Don for your review.

Aug. 14th, 2019

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Verified Customer

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Anonymous North Las Vegas, NV

If something serious happens then the monthly cost will pay for itself. The dishwasher had a defective part and the contractor came and as did a plumber and the part was replaced.

6 years ago

Reply from First American Home Warranty

Thank you for your review.

Aug. 9th, 2019

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Verified Customer

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Carol Hollywood, FL

Knowledgeable and easy to contact. I had a leak under my sink and they sent somebody out in a couple of days. A few week prior we used them for our air conditioning issue and the contractor tried to rip us off four hundred dollars and there was nothing First American could do.

6 years ago

Reply from First American Home Warranty

Hi Carol. Thank you for your feedback and we are glad to hear your plumbing claim was resolved. However, for your air conditioning claim, can you please provide us with your claim number so that we may look into this?

Aug. 9th, 2019

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Verified Customer

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Anonymous Los Angeles, CA

Just recently my washing machine stopped working and I had someone out here within a couple of days and they were able to fix it with the parts they had on hand even though it is a very old washing machine.

6 years ago

Reply from First American Home Warranty

Glad to hear your clothes washer was repaired. Thank you for your review.

Aug. 9th, 2019

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Verified Customer

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Kathleen

I had a dishwasher that was leaking after I moved in. They came out and couldn't fix it so they replace the dishwasher. The repairman was efficient and knowledgeable, plus he showed up on time.

6 years ago

Reply from First American Home Warranty

Hi Kathleen, so glad to hear your dishwasher was replaced. We look forward to servicing you again in the future.

Aug. 7th, 2019

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Verified Customer

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Julie

They were really responsive and quick to get the claim put in. I've used the policy twice and they've always been very quick to come. They arrive to the appointment on time and are very friendly while getting the job done.

6 years ago

Reply from First American Home Warranty

Thank you Julie for your kind words.

Aug. 7th, 2019

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Verified Customer

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Joyce

When my son tried to use the stove and it didn't work. We called First American Home Warranty and they had somebody come here and they had it fixed that very day. They were prompt and got my problem taken care of so quickly.

6 years ago

Reply from First American Home Warranty

Joyce, It is always great to hear when our customers are provided with great service!

Oct. 28th, 2021

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Verified Customer

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Ilene

The people at First American Home Warranty are good. I called them when our refrigerator and air conditioner broke down. They got our stuff completely fixed but the people who worked on it were a little questionable at times.

6 years ago

Reply from First American Home Warranty

Hi Ilene, thank you for your feedback and for choosing First American.

Aug. 7th, 2019

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Verified Customer

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Kathy Castro Valley, CA

It's easy to use. The contractors that they coordinate with were all very professional and helpful. Most recently our bedroom tank backed up and we were able to get someone out within twenty four hours to resolve the issue.

6 years ago

Reply from First American Home Warranty

Hello Kathy, thank you for your review! We look forward to servicing you again in the future.

Aug. 7th, 2019

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Verified Customer

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Donna Magnolia, TX

I used it for the air conditioner. They were able to help me right away. The company I use normally hadn't done the maintenance properly. First american was able to show me what needed to be done and I appreciated that.

6 years ago

Reply from First American Home Warranty

Donna, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service.

Oct. 18th, 2021

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Verified Customer

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Joe

Even when there wasn't a technician locally available on my plan first american was willing to pay anybody I could find. I had a plumbing issue that wasn't an emergency but within two days everything was repaired.

6 years ago

Reply from First American Home Warranty

Thank you Joe for your review.

Aug. 1st, 2019

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Verified Customer

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Ronald

I've made a couple claims because it's an older house and they've been really helpful in each situation. I had an issue with my washing machine and they were able to come out within a day or two.

6 years ago

Reply from First American Home Warranty

Hi Ronald. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Michael

First American has always been there for us anytime we have a problem. My washer quit working. I called home warranty they came right out in a day or two and the technician fixed it.

6 years ago

Reply from First American Home Warranty

Thank you Michael for your feedback.

Aug. 1st, 2019

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Verified Customer

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Aubrey

There's reassurance that somebody's gonna be there in case you have an emergency and need something fixed. We had a water leak in our wall that flooded our house and a contractor was out here within 24 hours.

6 years ago

Reply from First American Home Warranty

Hello Aubrey. We appreciate your review.

Aug. 1st, 2019

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Verified Customer

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anonymous

My garbage disposal wasn't working and I called home warranty to have them fix it. They are prompt at providing you with a contractor to fix your issues next day. I want to get it fixed immediately though.

6 years ago

Reply from First American Home Warranty

Thank you for your review!

Aug. 2nd, 2019

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Verified Customer

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Kathleen

Zero complaints about their service and follow up. I've been very happy with them. I've had many different things done to the house. I'm glad I have first american because it saves me a lot of money.

6 years ago

Reply from First American Home Warranty

Kathleen, Thank you for leaving us a five star review!

Oct. 18th, 2021

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Verified Customer

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Evelyn

Attentive to the needs of the customer. My refrigerator wasn't cooling so I called First American warranty and they referred me to the person that fixed it and he did a good job.

6 years ago

Reply from First American Home Warranty

Hello Evelyn. Thank you for your feedback.

Aug. 1st, 2019

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Verified Customer

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anonymous

Used it last month to fix my washing machine. The man knew what was wrong with it before he got here was here less than thirty minutes. They've always taking care of me. I've used them a lot in the last eighteen years.

6 years ago

Reply from First American Home Warranty

Hello, thank you for your review!

Aug. 1st, 2019

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Verified Customer

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Mistye

Recently I had a leak in my bathroom. I called the contractor and they were out the following day. It was very quick and efficient the contractor was there maybe five minutes.

6 years ago

Reply from First American Home Warranty

Hello Mistye. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Anonymous Bella Vista, AR

Had it 3 or four 4 and I have no issues with them. The only thing I would changing is being forced to pay the fees online versus paying the people who fix the problem for you.

6 years ago

Reply from First American Home Warranty

Thank you for your review and for choosing First American.

Jun. 25th, 2019

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Verified Customer

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Angie Fayetteville, GA

We have had no issues, everything is fine. Everything is quick, people come and are nice and friendly and get everything done within a week. We've used it four or five times and it's always great.

6 years ago

Reply from First American Home Warranty

Thank you Angie for your review.

Jun. 25th, 2019

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Verified Customer

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Eloise Estero, FL

Had them for many years and I've had good service. For the most part, they set up appointments up, I don't know if they have much control over the vendors. I wish they would listen with I suggest someone good or closed. Customer service is very knowledgeable and easy to get a hold of.

6 years ago

Reply from First American Home Warranty

We appreciate your review Eloise. Thank you.

Jun. 25th, 2019

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Verified Customer

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Eric Felton, CA

I'd recommend them because they've been fantastic and responsive. They got them out here in a timely fashion and had the problem fixed. They make sure to follow up to make sure that everything was fixed and taken care of.

6 years ago

Reply from First American Home Warranty

Thank you for your kind words Eric.

Jun. 25th, 2019

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Verified Customer

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Gary Chico, CA

We needed to use it to repair our dishwasher and it took three or four weeks to get the right part but they eventually did fix it. We are able to speak to someone in customer support when the repair people were supposed to be out.

6 years ago

Reply from First American Home Warranty

Thank you Gary for your review.

Jun. 25th, 2019

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Verified Customer

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Joel

Everything I've called about, the problem was resolved quickly and easily. Overall it is a pleasant experience. We used it for a plumber and the contractor that came out was very efficient, professional, and knowledgeable.

6 years ago

Reply from First American Home Warranty

Thank you for putting your trust in us. We are pleased to hear your concerns were quickly resolved.

Oct. 18th, 2021

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Verified Customer

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Charles Aransas Pass, TX

They've always done what they say they are going to do. I have a little problem with the monthly fee, I think seventy five dollars is a little high but that is my only problem.

6 years ago

Reply from First American Home Warranty

Thank you for your review, Charles.

Jun. 25th, 2019

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Verified Customer

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Denise

I''ve had good and prompt service! Most of the times, the conpsniesthey have sent are good! Except A-Z Plumbing which have been barely adequate and the last time was a disaster.

6 years ago

Reply from First American Home Warranty

Hi Denise, we appreciate you taking the time to provide us with your feedback. Thank you.

Jun. 19th, 2019

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Verified Customer

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Frederic Shelby

They are very accomodating and quick to respond. They take care of business and do it quickly. Customer Service is helpful and competent but sometimes very hard to understand. I'm not an English instructor.

6 years ago

Reply from First American Home Warranty

We appreciate your review Frederic.

Jun. 19th, 2019

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Verified Customer

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Maryanne

Very attentive and everything is done in a timely manner. We used it once for broken door opener and one for our dishwasher. The problems were resolved. I think they are doing a good job.

6 years ago

Reply from First American Home Warranty

Thank you, Maryanne! We appreciate you taking the time to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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Ryan Canton, GA

What they cover wasn't clear on the website. My refrigerator isn't getting down to a cold temp so I called and a technician contacted me the next day and came out even with the twenty four house turn around to fix it.

6 years ago

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Verified Customer

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Stephen

The first year I owned my home, they were very good about helping me out and so I renewed it for a the second year. Every time I call, everyone seems very polite and helpful however I don't necessarily feel like my issue gets solved or they have the best people taking care of the issue. I was having plumbing issues and they sent a total of three plumbers out to the house. The first two I found out had no idea what they were talking about and so one of my bathrooms has been in shambles since then until I had a third plumber who knew what he was talking about and we found out that they were all easy fixes so I'm wondering why it took seven months without hot water. I don't feel like they send the most professional contractors out to the house.

6 years ago

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Verified Customer

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Anonymous

I've had First American Home Warranty from the beginning and I've always gotten responses when I've called. I've used them quite a bit lately and right now I am in the process of using it for some plumbing and I've had to call several times because they're having trouble getting back. It's not perfect, but it works.

6 years ago

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Verified Customer

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Thomas

Customer care and quick respone time and I have to utilze 40 characters in length in order to submit my review. I hope this is enough. I would recommend this company highly to anyone looking.

6 years ago

Reply from First American Home Warranty

Thank you Thomas for your feedback!

Jun. 11th, 2019

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Verified Customer

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Randy

The quality of the service is really good. Our dryer broke down so we gave them a call and they got out here quickly. It is very well supported and when I make calls, they are responsive.

6 years ago

Reply from First American Home Warranty

Thank you Randy for your review.

Jun. 3rd, 2019

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Verified Customer

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Brooke

I choose them because of their pricing and the services they offer. They have always been very prompt once I put in a request. They took of everything when my air conditioning broke. Customer support has always been very helpful. Wait times are a little long but once you actually get someone, they have good customer service.

6 years ago

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