First American Home Warranty: Read 4,147 User Reviews From Real Homeowners

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Verified Customer

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Michael

First American has always been there for us anytime we have a problem. My washer quit working. I called home warranty they came right out in a day or two and the technician fixed it.

5 years ago

Reply from First American Home Warranty

Thank you Michael for your feedback.

Aug. 1st, 2019

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Verified Customer

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Ronald

I've made a couple claims because it's an older house and they've been really helpful in each situation. I had an issue with my washing machine and they were able to come out within a day or two.

5 years ago

Reply from First American Home Warranty

Hi Ronald. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Aubrey

There's reassurance that somebody's gonna be there in case you have an emergency and need something fixed. We had a water leak in our wall that flooded our house and a contractor was out here within 24 hours.

5 years ago

Reply from First American Home Warranty

Hello Aubrey. We appreciate your review.

Aug. 1st, 2019

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Verified Customer

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anonymous

My garbage disposal wasn't working and I called home warranty to have them fix it. They are prompt at providing you with a contractor to fix your issues next day. I want to get it fixed immediately though.

5 years ago

Reply from First American Home Warranty

Thank you for your review!

Aug. 2nd, 2019

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Verified Customer

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Kathleen

Zero complaints about their service and follow up. I've been very happy with them. I've had many different things done to the house. I'm glad I have first american because it saves me a lot of money.

5 years ago

Reply from First American Home Warranty

Kathleen, Thank you for leaving us a five star review!

Oct. 18th, 2021

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Verified Customer

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Evelyn

Attentive to the needs of the customer. My refrigerator wasn't cooling so I called First American warranty and they referred me to the person that fixed it and he did a good job.

5 years ago

Reply from First American Home Warranty

Hello Evelyn. Thank you for your feedback.

Aug. 1st, 2019

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Verified Customer

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anonymous

Used it last month to fix my washing machine. The man knew what was wrong with it before he got here was here less than thirty minutes. They've always taking care of me. I've used them a lot in the last eighteen years.

5 years ago

Reply from First American Home Warranty

Hello, thank you for your review!

Aug. 1st, 2019

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Verified Customer

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Mistye

Recently I had a leak in my bathroom. I called the contractor and they were out the following day. It was very quick and efficient the contractor was there maybe five minutes.

5 years ago

Reply from First American Home Warranty

Hello Mistye. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Anonymous Bella Vista, AR

Had it 3 or four 4 and I have no issues with them. The only thing I would changing is being forced to pay the fees online versus paying the people who fix the problem for you.

5 years ago

Reply from First American Home Warranty

Thank you for your review and for choosing First American.

Jun. 25th, 2019

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Verified Customer

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Angie Fayetteville, GA

We have had no issues, everything is fine. Everything is quick, people come and are nice and friendly and get everything done within a week. We've used it four or five times and it's always great.

5 years ago

Reply from First American Home Warranty

Thank you Angie for your review.

Jun. 25th, 2019

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Verified Customer

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Eloise Estero, FL

Had them for many years and I've had good service. For the most part, they set up appointments up, I don't know if they have much control over the vendors. I wish they would listen with I suggest someone good or closed. Customer service is very knowledgeable and easy to get a hold of.

5 years ago

Reply from First American Home Warranty

We appreciate your review Eloise. Thank you.

Jun. 25th, 2019

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Verified Customer

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Eric Felton, CA

I'd recommend them because they've been fantastic and responsive. They got them out here in a timely fashion and had the problem fixed. They make sure to follow up to make sure that everything was fixed and taken care of.

5 years ago

Reply from First American Home Warranty

Thank you for your kind words Eric.

Jun. 25th, 2019

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Verified Customer

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Gary Chico, CA

We needed to use it to repair our dishwasher and it took three or four weeks to get the right part but they eventually did fix it. We are able to speak to someone in customer support when the repair people were supposed to be out.

5 years ago

Reply from First American Home Warranty

Thank you Gary for your review.

Jun. 25th, 2019

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Verified Customer

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Charles Aransas Pass, TX

They've always done what they say they are going to do. I have a little problem with the monthly fee, I think seventy five dollars is a little high but that is my only problem.

5 years ago

Reply from First American Home Warranty

Thank you for your review, Charles.

Jun. 25th, 2019

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Verified Customer

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Joel

Everything I've called about, the problem was resolved quickly and easily. Overall it is a pleasant experience. We used it for a plumber and the contractor that came out was very efficient, professional, and knowledgeable.

5 years ago

Reply from First American Home Warranty

Thank you for putting your trust in us. We are pleased to hear your concerns were quickly resolved.

Oct. 18th, 2021

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Verified Customer

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Denise

I''ve had good and prompt service! Most of the times, the conpsniesthey have sent are good! Except A-Z Plumbing which have been barely adequate and the last time was a disaster.

5 years ago

Reply from First American Home Warranty

Hi Denise, we appreciate you taking the time to provide us with your feedback. Thank you.

Jun. 19th, 2019

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Verified Customer

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Frederic Shelby

They are very accomodating and quick to respond. They take care of business and do it quickly. Customer Service is helpful and competent but sometimes very hard to understand. I'm not an English instructor.

5 years ago

Reply from First American Home Warranty

We appreciate your review Frederic.

Jun. 19th, 2019

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Verified Customer

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Maryanne

Very attentive and everything is done in a timely manner. We used it once for broken door opener and one for our dishwasher. The problems were resolved. I think they are doing a good job.

5 years ago

Reply from First American Home Warranty

Thank you, Maryanne! We appreciate you taking the time to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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Ryan Canton, GA

What they cover wasn't clear on the website. My refrigerator isn't getting down to a cold temp so I called and a technician contacted me the next day and came out even with the twenty four house turn around to fix it.

5 years ago

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Verified Customer

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Anonymous

I've had First American Home Warranty from the beginning and I've always gotten responses when I've called. I've used them quite a bit lately and right now I am in the process of using it for some plumbing and I've had to call several times because they're having trouble getting back. It's not perfect, but it works.

5 years ago

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Verified Customer

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Stephen

The first year I owned my home, they were very good about helping me out and so I renewed it for a the second year. Every time I call, everyone seems very polite and helpful however I don't necessarily feel like my issue gets solved or they have the best people taking care of the issue. I was having plumbing issues and they sent a total of three plumbers out to the house. The first two I found out had no idea what they were talking about and so one of my bathrooms has been in shambles since then until I had a third plumber who knew what he was talking about and we found out that they were all easy fixes so I'm wondering why it took seven months without hot water. I don't feel like they send the most professional contractors out to the house.

5 years ago

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Verified Customer

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Thomas

Customer care and quick respone time and I have to utilze 40 characters in length in order to submit my review. I hope this is enough. I would recommend this company highly to anyone looking.

5 years ago

Reply from First American Home Warranty

Thank you Thomas for your feedback!

Jun. 11th, 2019

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Verified Customer

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Randy

The quality of the service is really good. Our dryer broke down so we gave them a call and they got out here quickly. It is very well supported and when I make calls, they are responsive.

5 years ago

Reply from First American Home Warranty

Thank you Randy for your review.

Jun. 3rd, 2019

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Verified Customer

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Brooke

I choose them because of their pricing and the services they offer. They have always been very prompt once I put in a request. They took of everything when my air conditioning broke. Customer support has always been very helpful. Wait times are a little long but once you actually get someone, they have good customer service.

5 years ago

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Verified Customer

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Bachan

Maybe they should get contractors nearby so it is not so far out. I had one contractor that over fifty miles away, so it is not convenient and it took over a month to get the problem solved.

5 years ago

Reply from First American Home Warranty

Hi Bachan. Thank you for your feedback. We value your opinion and concerns. We are glad to hear the service has been completed; however, we would like to look into this as well. Can you please provide us with your claim number?

Jun. 3rd, 2019

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Verified Customer

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Dianne

So far they've been responsive to my needs. Other companies have not been as responsive. I recently had a problem with my water heater and they weren't able to find a plumber in my area so they helped me select my own plumber. I would be happier if they had more vendors in my area.

5 years ago

Reply from First American Home Warranty

Hi Dianne. We appreciate your feedback. Our Contractor Relations team is always looking to increasing the number of contractors in our network. Can you please provide us with your claim number so we can look into this? Thank you.

Jun. 3rd, 2019

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Verified Customer

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Maryam

I am so happy with their service because they come right away. After many months they are still working, they sent a technician right away. I might continue after the service expires.

5 years ago

Reply from First American Home Warranty

Hi Maryam. Thank you for your review.

Jun. 3rd, 2019

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Verified Customer

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Michelle

The response time is good and it was easy to file a claim. It is great and the contractors they use are reputable. I used it for a water heater and they were back within three days to replace it.

5 years ago

Reply from First American Home Warranty

We appreciate you taking the time to provide us with your feedback, Michelle. Thank you.

Jun. 3rd, 2019

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Verified Customer

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Geoffrey

Everything was really quick and the information was very clear. I had an experience with a plumber coming out and they did an excellent job. It was a good experience. I would definitely recommend them to someone else.

5 years ago

Reply from First American Home Warranty

Thank you Geoffrey for your feedback.

Jun. 3rd, 2019

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Verified Customer

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Anonymous

My experience with First American is satisfactory, I feel like it saves us month and it is comparable to an appraisal from a general contractor or specialist. The work done on our home has been good but it is hard to find background information about them and where they are coming from. I have had an issue with the customer service, the last two claim took almost a week for someone to get scheduled.

5 years ago

Reply from First American Home Warranty

Hello, we appreciate you taking the time to provide us with your feedback. Thank you.

Jun. 3rd, 2019

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Verified Customer

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Tommie Lincoln, NE

They've done what they are supposed to do and they people I have talked to have been very friendly and courteous. They are always there whenever I need the service and they've done it right.

5 years ago

Reply from First American Home Warranty

Thank you Tommie for your review.

Jun. 3rd, 2019

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Verified Customer

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Dante San Angelo, TX

First American is quick and effective. They always resolve my problems. I do think they should have options to choose a provider because some of the companies take too much time to answer out questions.

5 years ago

Reply from First American Home Warranty

Thank you Dante for your review.

Jun. 3rd, 2019

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Verified Customer

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Sherry Chesterfield, VA

There were some issues with our air conditioner and it took a while to get things going and I didn't feel like the support was there. Once we do get the jobs going, things have been taken care of. I think they need to be a little more careful with the contactors they use, some are really good but some have been really bad.

5 years ago

Reply from First American Home Warranty

We appreciate your feedback, Sherry.

Jun. 4th, 2019

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Verified Customer

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John Pensacola, FL

It is very valuable. They do what they say they are going to do. They are usually very responsive, when I put in a claim, usually within fifteen minutes it is assigned to a contractor, who usually call the next business day.

5 years ago

Reply from First American Home Warranty

Thank you John for your review.

Jun. 4th, 2019

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Verified Customer

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Dianna Encino, CA

Their service charge is $10 less than home shield, who had things they weren't covering. They are courteous and friendly and try to get my questions answered and it has gone smoothly.

5 years ago

Reply from First American Home Warranty

Thank you Dianna for your review.

Jun. 4th, 2019

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Verified Customer

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Basman Menifee, CA

So far I am happy with the vendors provided except for the time frame, who don't get back to me for three days. They should make sure the vendor is doing their job and contacting the customer.

5 years ago

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Verified Customer

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Androw

They've done a pretty good job. I have had a couple of instances where I've used it for the pool and spa. We called First American to come and check it out and they sent a contractor over. The first time I wasn't very happy because the contractor didn't return the call within three days and it was an emergency as far as I was concerned. The hot water heater went out on one but the other two times have been good.

5 years ago

Reply from First American Home Warranty

Thank you Androw for your review.

May. 29th, 2019

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Verified Customer

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Robin

There was somebody to talk to you about a problem with the exception of after hours. First American gave me a name of a guy and they were supposed to contact me. When they didn't contact me I went ahead and called them and made arrangements for them to come out.

5 years ago

Reply from First American Home Warranty

Hi Robin, we appreciate your feedback. Thank you for choosing First American!

May. 29th, 2019

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Verified Customer

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Maria

They've been very reliable when we have a problem. They always find a solution. They understand my needs. I had some problems so I called and they send someone right away and fixed the problem. They need to be careful choosing vendors because there's some vendors out there that are not very honest.

5 years ago

Reply from First American Home Warranty

We appreciate your feedback Maria, thank you.

May. 29th, 2019

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Verified Customer

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Danny

I have used the warranty several times. We had to have a ceiling fan replaced that was no longer working. The technician was there right away and took care of it. I am very pleased, no complaints at all.

5 years ago

Reply from First American Home Warranty

Thank you Danny for your review.

May. 29th, 2019

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Verified Customer

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Anonymous

My toiled was clogged and I just put it on the website and it was rally easy. Someone ggot back to me within a day and came over and fixed it. It was easy to make the booking and they came promptly and fixed the problem.

5 years ago

Reply from First American Home Warranty

Thank you for your review, we appreciate it.

May. 29th, 2019

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Verified Customer

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Anonymous

I use it mostly for my air conditioning repair but for some appliances like the water heater and dishwasher. The service is good but sometimes the contractors have no background. I wish they would streamline their relationship with their contractors and make them as reliable as First American Home because some of them aren't reliable.

5 years ago

Reply from First American Home Warranty

Hi, thank you for your feedback. We will definitely review this. Can you please provide us with your claim number so we can review this?

May. 29th, 2019

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Verified Customer

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Alex

Not everything in our house was covered under warranty, and so we have had some issues navigating that. But we've used the warranty multiple times for an issue with our dryer and I would say they're always there to take care of what's needed.

5 years ago

Reply from First American Home Warranty

Thank you Alex for providing us with your feedback. We appreciate it.

May. 29th, 2019

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Verified Customer

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Bailey

They are a very responsive company, and do a great job at finding someone to fix any issue that you may have. Customer service is very knowledgeable and are able to provide the best person for the job.

5 years ago

Reply from First American Home Warranty

Thank you for your review Bailey.

May. 29th, 2019

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Verified Customer

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Robert/Mary Lake Arrowhead, CA

I live in a rural area so sometimes it is hard to find someone to fix things in our house. First American Home Warranty found someone in a timely manner and was able to help us out. We intend to stick with this company.

5 years ago

Reply from First American Home Warranty

Hi Robert/Mary. Thank you for your review and for choosing First American as your home warranty provider.

May. 29th, 2019

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Verified Customer

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Ian

Customer service was very friendly and easy to work with. When we had problems, they would send someone over and those people would always have a smile on their face. I was confident in their abilities.

5 years ago

Reply from First American Home Warranty

Thank you Ian for your review.

May. 29th, 2019

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Verified Customer

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Pat Bakersfield, CA

Always very polite and are prompt with their responses. They are also very available. We can get a hold of them on the weekends. The technicians that are sent out don't leave a mess, and are very polite.

5 years ago

Reply from First American Home Warranty

Hi Pat. We appreciate your review and thank you for choosing First American.

May. 29th, 2019

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Verified Customer

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JoanneT Stone Mountain, GA

2 months ago

Reply from First American Home Warranty

JoanneT, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again!

Aug. 19th, 2020

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Verified Customer

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Yolanda

One thing I don't like about FAHW is the long time they take to process claims.

2 months ago

Reply from First American Home Warranty

Yolanda, Thank you for sharing your recent experience. We take all feedback provided to us seriously, as it helps us to make changes where needed. We look forward to being there for you, should you ever need us again.

Aug. 26th, 2024

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Caligirl2024

I’ve had my policy with them for almost two years, they great, but once I needed my water heater replaced, they sent a plumbing company the work with, and they wanted to over charge me to install the water heater. The home warranty is supposed to pay for the water heater, but the plumbing company that they hired wanted to charge me 2200 to install the water, once I felt this was to much, I ask the home warranty if they can pay me what it they were going to pay for the water heater, and I would hire another company. It was not a problem, but all they paid me was $460, and I used that money to hire another plumber, they installed my water heater for $1595, it was very disappointing that First American home warranty, was probably not really paying for my water heater with the plumber they hired, sounds to me when there were asking for 2200 it was all written in the price, so to me that made them very dishonest. At first I had great reviews about the company, like when they couldn’t fix my ice maker on the fridge, they gave me a brand new fridge. Overall, I can’t recommend them with the last claim I made, it was not justified the amount they paid me to replace my water heater.

4 months ago

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