First American Home Warranty: Read 4,150 User Reviews From Real Homeowners

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Verified Customer

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Paul Bisel

Our washing machine tore up about a year after we got our warranty. I called First American and they sent a service tech out. He checked it out and checked on parts. Because of the age of the washer parts were no longer available. They replaced it with a new version of the one we had. It only cost us $75.00 just as we were told when we bought the warranty.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 10th, 2020

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Verified Customer

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Alexandria Lekberg Chesterfield, VA

I love this company! I have been a customer for 9 years. They have great customer service and all my claims can be filed online; which is fast and easy. I have never been rejected for any claim when neighbors using other companies did not get their air conditioners replaced or fixed! They are not perfect! What company is? I have to call in at times when they give me a replacement that doesn’t match my features. They always make it right with a few pictures! They really stand by their customers! They are the best priced out there!

4 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Ingrid Pierson Auburn, CA

They have excellent service, but on the higher ticket repairs they allow the contractors to charge so many fees that the repair still becomes too costly. Some are BS fees. Like "The county might require that we have to make changes and bring your system to current standards. Therefore, we need to charge an additional $500." and.... 1st AM won't pay for this... or this... Well, they weren't even around for the county inspection to tell them there needed to be changes. I was the one who had to beg for the HVAC company to send the required docs to get the permit signed off. I was there for the repairs and there was no "county permit required" upgrading done. If First American just allows their sub contractors push extra costs on the insured that's not right. Providing the hardware, that 1st AM buys in bulk straight from the manufacturer is great and I commend them on that business strategy)... .But, limiting the replacement coverage to just direct install and hardware costs leaves the insured holding the bag on the balance of the charges, which are pretty steep. On smaller items, their service is great. But, even with the Eagle Premier package which includes all knobs wheels etc... They wouldn't replace my fan knobs when replacing the fan motor, without the worn out knobs in hand. Nowhere in the policy does it state that you have to have the worn out knobs to get them replaced.

5 years ago

Reply from First American Home Warranty

Thank you for your review Ingrid.

Oct. 2nd, 2019

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Verified Customer

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Jolie

As soon as we've had a complaint they've gotten somebody out there to take care of it. They usually get back to us pretty quickly and they do want to know how things are going throughout the entire time. Our oven gave out recently. They had someone come in and check it out. They checked on me every 2-3 days to find out if the part had come on and see if everything has been taken care of.

5 years ago

Reply from First American Home Warranty

Thank you Jolie for your review.

Sep. 18th, 2019

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Verified Customer

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J

I think they're a good company. I'm in real estate and this one seems to be the best. The people working with you are real good so I've always worked real well with their representatives. Whenever I call them they seem to be very knowledgeable and come out and took care of the problem and did a great job. Very nice and very professional people. They sent someone out same day to fix my dryer drawer.

5 years ago

Reply from First American Home Warranty

Thank you J for your feedback, we appreciate it.

Sep. 18th, 2019

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Verified Customer

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Deborah

It would be nice to call and actually get a person. Things don't always fit in their cookie cutter options so you waste a lot of time going in circles before you finally get ahold of someone. The first 2 times my claims went well and they went through efficiently. This morning I tried to create a service for my AC and they were going to dispatch a company that has very poor ratings. I wanted to cancel so I could get a more refundable vendor and they did help with that. I think they need to vet their vendors. I think they need to do a little bit of research about who they're going to be sending out to their customers homes and if those people have a good reputation.

5 years ago

Reply from First American Home Warranty

Thank you Deborah for your review.

Sep. 18th, 2019

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Verified Customer

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Anonymous Montclair, CA

I have used it a number of times. They got the problems fixed and I haven't had any problems afterwards. They use independent companies that they hire to do different things and most of the time they get it done right away. I'll probably continue to be with them for awhile because I live alone and I can't fix everything myself. I have recommended it to a number of my friends and coworkers already.

5 years ago

Reply from First American Home Warranty

We appreciate your review and thank you for choosing First American.

Aug. 9th, 2019

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Verified Customer

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Patty Morro Bay, CA

It's a great value. I choose to use it on some plumbing issues two weeks ago and they were outstanding, they were very quick and I am a very happy client. I don't like the going to the one eight hundred number because that is a robot and you can't get anybody to talk to. I am constantly emailing my representative or inside people so I can get the service I want. It is difficult to put in a claim on the phone because they're not from America and are hard to understand.

5 years ago

Reply from First American Home Warranty

Thank you Patty for your review.

Jun. 25th, 2019

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Verified Customer

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Donald Gulf Breeze, FL

I've had good experiences the two times that I have used the First American Home Warranty. Just recently I had the soap sanitizer go out and they came over bringing a new sanitizer and installed it and got it back up and running with very little effort. The person that came over to fix the pool was the same one that came over last year and both times he did a good job fixing the whole filter.

5 years ago

Reply from First American Home Warranty

Thank you for taking the time to leave us a review, Donald. We appreciate you and your time.

Jun. 17th, 2019

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Verified Customer

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Daniel Littlerock, CA

We've had First American Home Warranty for almost fourteen years when we bought our home. We really enjoyed their service and continue with it. They've always been there. They are good people to help you and they get the job done. About two or three weeks ago our kitchen sink backed up and I called them and they were out the next morning and within fifteen minutes it was unlocked. The company they used was very nice and we haven't had a problem since.

5 years ago

Reply from First American Home Warranty

Hi Daniel. Thank you for your continued business and for taking the time out of your day to leave this review. We appreciate you and look forward to servicing your next claim.

Jun. 17th, 2019

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Verified Customer

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Donna Rescue, CA

They are right on it. They called me to take care of it. I'm surprised it was extremely fast. I called them and told them that something went out and they had someone out here the next day. First American Warranty kept me informed on what people were coming and if I could make it and it was okay. They were just very informative. I didn't have to do anything but a phone call to let him know. Just keep doing what you're doing. Excellent customer service and it's well worth the fees for the policy.

5 years ago

Reply from First American Home Warranty

Hi Donna. Thank you for taking the time out of your busy day to let us know how we are doing. We appreciate you and your time!

Jun. 17th, 2019

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Verified Customer

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Anonymous Carmel-by-the-Sea, CA

They actually answer the phone in a timely manner. The fan that was not working so they ordered the part. And it took a little longer because the staffing was sick and they had to reorder the part because it was faulty. It took a little longer than we had anticipated. But I was impressed that they kept calling back and checking in with me because other warranty companies do not do that.

5 years ago

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Verified Customer

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Roy Playa del Rey, CA

Everyone has been very good about getting a repair person here in a timely manner. I've been happy with the people that they send to do the repairs. I needed a dishwasher repair and they ordered the parts and repaired it. It works fine now. I've been happy with the service we've had. We've been with First American for close to twenty five years now.

5 years ago

Reply from First American Home Warranty

Roy, thank you for 25 years of being a loyal customer. We are so happy to hear that your claim went smoothly. We look forward to servicing your next claim.

Jun. 17th, 2019

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Verified Customer

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Rodney

They follow up and make sure that everything is taken care of and I like that. We have used it several times and we've been pleased with the service we have gotten. They always come through on getting everything repaired and they follow up afterwards. I wish they had more people that work for them in our areas. We are in Kentucky and sometimes they've sent people from way up in Ohio. If they had more local people to do the work that would be better.

5 years ago

Reply from First American Home Warranty

Thank you for the feedback, Rodney. We are always looking for new contractors to join our network.

Jun. 17th, 2019

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Verified Customer

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Corliss

The last time I called and got assistance. They've been extremely helpful. Last week my A/C unit when out and they were extremely helpful. They explained when they would sent people out and they set up an appointment. The guy came out and explained everything to me step by step detailed and everything. He even showed me if we needed to correct the problem again. Customer service allows us to pay the payment online which is really great and it is very affordable and their sales is very knowledgeable of what is going on and very helpful.

5 years ago

Reply from First American Home Warranty

Thank you for the review, Corliss!

Jun. 17th, 2019

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Verified Customer

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David

We had a couple of stove top repairs. They came and fixed it a couple of times and then decided it was time for a new one so they replaced it. We have had a refrigerator that had to be repaired and they did it. When we have a problem, we call First American and it is handled. They take care of it and follow up with us. If we aren't happy, all we have to do is call you and you handle it.

5 years ago

Reply from First American Home Warranty

Thank you for the feedback, David. We appreciate you.

Jun. 17th, 2019

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Verified Customer

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Las Vegas Homes Network

The customer service is very accommodating. Any questions that I had were answered in an honest opinion from them. My water tank had been going out and I had to call. Within the next day we had an appointment and the following day they were able to just replace it. They were very truthful and accomplished it in the time we talked about. First American Home Warranty is a very good and reliable company.

5 years ago

Reply from First American Home Warranty

Thank you for the positive feedback! We are happy to be of service.

Jun. 17th, 2019

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Verified Customer

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Anonymous

The technician that handled the problem called us and he kept right on top of it, even though it took longer than we had wished but it wasn't their fault. The person they sent out had difficulty with the space. It wasn't quite big enough for the dishwasher but she was right there the whole time. The lady followed up every day and kept us abreast of what was going on.

5 years ago

Reply from First American Home Warranty

Thank you for the positive feedback. We appreciate you taking the time to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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Tony

The home already had First American Home Warranty and we just continued it because it has definitely helped us with things that have broken. Home Warranty is in contact with us when we have a problem to see if the problem has been resolved and if we're satisfied with how it was resolved. We've used it several times for some kitchen appliances and just recently our garage door opener broke. And they came out to fix it. They're just very prompt and courteous. And it seems to me like they want to know if we were satisfied with what was done.

5 years ago

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Verified Customer

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Anonymous

I think they do a pretty good job but it's a little bit hard to manage. Often times there's not someone in our area to use for contracting but I think they try to make it work. We had a refrigerator door that would not automatically shut so we called them and it was one of those times that they didn't have someone on contract for that type of refrigerator but they allowed us to use another contractor. And then there was some discussion about what was going to be covered and what not. The confusing part was I couldn't remember which way it went but they kept talking about what wasn't covered and they didn't seem to match very well. My only other comment was that the booklet that was sent to me seems to be a different version from what the customer service person was talking about in terms of things that are covered and not. There's a very lengthy list of things that aren't covered.

5 years ago

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Verified Customer

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Sye

They're pretty good. They don't always follow up but you get call backs for appointments and send me an email saying the appointment was made so that's good. One time my air conditioner stopped working and I called and they sent somebody out. He worked on it and I had to call back a few days later because it started leaking. And that was because the technician didn't get the pan set right so I called another company just to verify. The customer service does a pretty good job. They call and give me what I want or what I need and I usually get a confirmation call no later than the next day so that's a good thing for me.

5 years ago

Reply from First American Home Warranty

Thank you for the feedback, Sye.

Jun. 17th, 2019

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Verified Customer

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Josh

Every time we call, I'm able to get in contact with somebody to help us resolve whatever issue we may have. We had our washer go out on us and they immediately got us connected with a tech to come out and look at it and we were able to fully replace it at no charge to use other than the initial fee to have the tech come out. We haven't had to pay really anything out of pocket and we've had three different expensive repairs done for just thirty five dollars each.

5 years ago

Reply from First American Home Warranty

Thank you for taking the time to leave a review, Josh. We appreciate you and your time.

Jun. 17th, 2019

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Verified Customer

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Gordon

We had a garbage disposal that wasn't working. They came out and the young man that came out didn't know what the garbage disposal was supposed to do and he said that there was nothing wrong with it. So we let it go and a few months later it got bad and I called again and they sent another person out. He said that the garbage disposal wasn't working and he replaced it. He was in and out in thirty minutes and he did an excellent job.

5 years ago

Reply from First American Home Warranty

We are happy to hear you have a new garbage disposal, Gordon. Thank you for taking the time to let us know how your recent claim went.

Jun. 17th, 2019

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Verified Customer

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Mark

I have already recommended it to people. I think their customer service is excellent, every now and again there is a bad connections but often enough it is good. We used it a month ago and they sent a nice gentleman here to check out the washer and it was going to cost more repair than to replace so First American sent use a check and we got a new one. It takes away the hassle of finding a contractor, they do all the legwork.

5 years ago

Reply from First American Home Warranty

Hi Mark. Thank you for your review and for choosing First American!

Jun. 3rd, 2019

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Verified Customer

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Anonymous North Fort Myers, FL

It was in the closing paperwork for my house and I have kept it up past the year in case there is something wrong. If something is wrong, I can go online and order it and they fix the problem. They did everything they needed to do and kept me informed by calling. When I used the warranty on the garbage disposal, they sent a plumber and he fixed it. They come promptly, by the next day, and it works out. The plumbing service they sent when the garbage disposal wasn't working was friendly and showed my son how to fix it if it happened again, which was really good.

5 years ago

Reply from First American Home Warranty

Thank you for your review.

Jun. 4th, 2019

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Verified Customer

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Irma

I haven't had any issues when filing requests and stuff. I had to file a claim for my garbage disposal but then I ended up fixing the problem myself. Something else then was wrong with it and the company came and they were in and out in like 15 minutes and there were no issues. I've had a home warranty company before and I did not like them. I would call and make a claim and they would say it was covered and then they would send me a bill and say that it wasn't covered. So I didn't want to get another warranty but so far so good.

5 years ago

Reply from First American Home Warranty

Hi Irma. We appreciate your feedback and thank you for choosing for First American.

May. 29th, 2019

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Verified Customer

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Pam

When we call, they get someone out here pretty quick and we've used them several times and everything's gone pretty good. We have a washing machine that was messed up and we called them out and they fixed it, but not it's messed up again and they're having to come back out again. They do everything they say they're going to do and we've been very happy with them so far. They do everything in a very timely manner and all the employees are very nice and get done what we need them to get done.

5 years ago

Reply from First American Home Warranty

Thank you Pam for your review.

May. 29th, 2019

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Verified Customer

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Donna

They have been absolutely amazing. They were able to quickly respond to calls and the contractors that they use are absolutely fabulous. My washer went out and they went ahead and replaced it. Then my dryer died and they replaced it. And my water heater went out and they placed it. They immediately came out and they've done a lot for us. They respond quickly and their contractors respond quickly. I would recommend First American Home Warranty to almost anybody who buys a house. They're in great hands.

5 years ago

Reply from First American Home Warranty

Thank you Donna for taking the time to provide us with your review. We are glad to hear your appliances and water heater were replaced. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Anonymous

I wanted the double locks changed on the house and they were out there the next day. The person that did it was very cordial and explained what he was doing and the options that I had when there was an extra cost. It was a good experience all around. It was easy to schedule an appointment and I didn't have to wait and extended period of time. Sometimes it can be kind of confusing getting on the correct website and a lot of times you end up on the site for a home warranty search engine instead of the one where you want to get the service.

5 years ago

Reply from First American Home Warranty

Hello. We appreciate your feedback and thank you for choosing First American.

May. 29th, 2019

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Verified Customer

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Anne

When the first contract for a repair person did not work out, they imemdiately found another store. I had a refrigerator icemake issue where the water was going all over the inside of the freezer causing stalactites and stalagmites and First American found a vendor to come out and fix the problem but the vendor could not come out for two weeks and when I said that wasn't accetable, First American found another source immediately. They responsed immediately to the concern that I had.

5 years ago

Reply from First American Home Warranty

Hi Anne. We appreciate your review. Thank you.

May. 29th, 2019

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Verified Customer

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Elisa

They were prompt and answered my questions, they send somebody right away which was very helpful. I had to use my warranty a few times actually. We just purchased a home and realized that the dishwasher door wasn't latching properly and the ice maker on our fridge wasn't making ice. The plumber had broken one of the valves into it. They are reasonable, friendly, and hardworking. All the things that I would want in the company to service my home. Keep up the great work.

5 years ago

Reply from First American Home Warranty

Elisa, thank you for taking the time to provide us with your review. We appreciate it.

May. 29th, 2019

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Verified Customer

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Karla

They are always friendly and overall, I recommend First American. I used it to replace my heater and everything went very well. Everyone is knowledgeable and they have folks from companies in the area that were professional and got the job done quickly. I hope that the service call doesn't keep increasing. Right now it's 70 dollars a call and I hope that it doesn't increase anytime.

5 years ago

Reply from First American Home Warranty

Hi Karla. We appreciate your feedback, thank you.

May. 29th, 2019

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Verified Customer

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Joyce

We've had a couple of claims and they've been very responsible and quick. There was a couple of issues when we first bought the house. A couple of weeks in, the furnace and heating air conditioning went out and we called them and they sent somebody out to replace the unit so it it took about a week or so. Unfortunately, the contractor that they hired to do it everything talked about buying a new thermostat for three hundred and some dollars and come to find out it was only about thirty dollards and it was the wrong one for the unit. And it wasn't working and we ended up paying like two thousand dollars. We had some other people come out and they were the ones that actually found the issue and told me some of the issues and they got it fixed working great. When I called First American, the first contractor they sent out to us was not reputable and they just basically said too bad, we can't do anything about it.

5 years ago

Reply from First American Home Warranty

Hi Joyce. Thank you for the review. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Julianna

Whenever I had a claim, they came pretty fast and they work fast. Another company took forever to get somebody here and they didn't know what they were doing. First American has people that come and fix things and they know what they're doing. I think for my it's most important. I had a plumbing issue and I called First American to put the claim in and they came and fixed it. They always come and professionally fix things and you don't have to think about it.

5 years ago

Reply from First American Home Warranty

Hi Julianna. Thank you for your review.

May. 29th, 2019

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Verified Customer

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Bill

I found them to be very understanding and very willing to communicate and discuss whatever needs I had and helped me through my situation. I was experiencing difficulties with appliances and they responded by sending the proper people out to diagnose and help resolve the problem or have the product replaced if it was beyond repair. I believe they set some very high standards for other home warranty companies. We've never been disapointed and we feel like they are fair and their pricing is good. We as a family trust Frist American completely.

5 years ago

Reply from First American Home Warranty

Bill, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved.

Oct. 19th, 2021

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Verified Customer

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Dennis

I had a problem with the refrigerator ice maker which was part of my warranty package. I called and they sent somebody to me within twenty four hours and they were not able to perform the job on that particular brand of product but they called within the twenty four hour window and First American Warranty found a second vendor and they called and were very prompt. They kept me informed the entire way so the customer service was excellent. They exceeded my expectations.

5 years ago

Reply from First American Home Warranty

Thank you Dennis for your feedback.

May. 29th, 2019

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Verified Customer

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Arnold

I have had First Warranty 8 years and the claim I have made have been handled very well each time

2 months ago

Reply from First American Home Warranty

Arnold, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Sep. 5th, 2024

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Verified Customer

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Linda

I got 2 different friends to join FAHW. I was suppose to have gotten 2 different 25.00 vouchers. I finally got one but never got the other one.

3 months ago

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Verified Customer

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Sandy Porter

Had the easiest and best results with this home warranty. Used them numerous times on different appliances and am extremely satisfied

4 months ago

Reply from First American Home Warranty

Sandy, Thanks so much for sharing your great feedback with us regarding your recent service. We look forward to being there for you, should you ever need us again!

Jun. 28th, 2024

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Verified Customer

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Rosalind Gallien

I been with FAHW for almost 8 years, every time they've come through for me. I probably would have to pay lots of cash if I didn't have Warranty.

5 months ago

Reply from First American Home Warranty

Rosalind, Thank you for taking a moment to share your review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We will continue to be here for you should you need us in the future.

Jun. 5th, 2024

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Verified Customer

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Rob

I like the prompt attention to any issue we have. Customer service has sometimes taken its toll for replacement but this service has always kept us informed

6 months ago

Reply from First American Home Warranty

Rob, Thank you for taking time to share your experience with us!

Apr. 25th, 2024

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Verified Customer

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Celeste

I had to have a service call for the built in microwave that stopped working. I was very pleased with the outcome. I only had to pay the $85 service fee.

7 months ago

Reply from First American Home Warranty

Celeste, Thank you for putting your trust in us. It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Apr. 11th, 2024

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Helen Hodkins

I liked that my refrigerator would be replaced and that there was a cash option. Which I took so I could purchase locally as they would provide service for it. The process takes several days to go through their require ments. I was with out a refrigerator over a week.

4 months ago

Reply from First American Home Warranty

Helen, Thanks so much for taking a moment to share your review with us!

Jul. 2nd, 2024

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Sunflower DAUN

Within the First few months of me living in my home the hot water heater had to be replaced. Out of pocket expenses were under 300$ The plumbers were nice and worked with my work schedule since I'm a Manager at a local convince store chain .

4 months ago

Reply from First American Home Warranty

Sunflower, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience! We will continue to be here for you should you need us in the future.

Jun. 28th, 2024

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Manny

Hi I had a company come out to check our a/c unit and said they found a few things going on with it . Then I called up our home warranty on it then they told me they would have to send out one of the companies under the warranty to check it out also and I didn't have a problem with that and the company on there hand said everything looked to be ok just maybe the freon may be a little low but now makes me wonder about other repair companies about their honesty and who to believe . So now I'm wondering is there really something going on with my a/c unit or not just don't want to be left without it if it fails this summer. 🤔

6 months ago

Reply from First American Home Warranty

Manny, Thank you for your feedback. We would like to investigate this further but was unable to locate your claim with only the name provided. We requested additional information from you privately but did not hear back. We hope the next time you may need us; you will give us another chance to meet your needs.

Jul. 10th, 2024

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Verified Customer

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gun slinger57 LA

Fantastic company we had a lot of things go wrong all in the same month washing machine dishwasher and refrigerator had a bit of a problem getting the refrigerator and it did take a bit of time about 30 days when they couldn’t get a new one they mailed me a check and I went and bought one nice company I am completely satisfied

1 year ago

Reply from First American Home Warranty

Thank you for sharing your recent experience with us! It is great to know that we were able to be there for you when you needed it most. We will continue to be here for you should you need us in the future.

Sep. 26th, 2023

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Verified Customer

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Cynthia Milpitas, CA

I'm leaving four stars because your warranty company needs to have your back. Instead I have to be calling the companies that they randomly select to perform the work on my home, Checking that the approvals are in and the work gets scheduled in a timely manner. I shouldn't be the one doubling back on these companies to get things done on my home. Not ok.

1 year ago

Reply from First American Home Warranty

Cynthia, We appreciate you taking a moment to share your feedback with us. We will definitely share your comments with our team to ensure our quality of service meets our customers’ expectations. We look forward to being there for you, should you ever need us again.

Sep. 6th, 2023

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Verified Customer

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Cathy Buatt Memphis, TN

Our garage door started going up and down on its own and company came out that day and fixed it. One of our heating units went out on a Saturday and no appts available until following Friday when we were out of town for a planned trip. We returned on next Monday and they called with an appt and came out to relight pilot light and remove some residue fromthermalcouple. Tuesday the heating unit went out again. It was assigned to a different company. I called them and was told by the person answering he would call me back. He never did so I called him back. He said could send someone next day as his person had broke his thumb. No one showed for the appt so I did a resubmission. And it was assigned to yet another company who scheduled me a a workin appt today which is pending.

1 year ago

Reply from First American Home Warranty

Cathy, Thank you for taking the time to share your experience with us. We are glad that we were able to assist in having your claim ultimately resolved. We look forward to being there for you, should you ever need us again!

Jan. 4th, 2023

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Verified Customer

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Marianne Curcio Nipomo, CA

We just moved into our new home & experienced a lot of issues with our garage opener. I opened a claim with FAHW and the problem was solved very quickly! So glad we had this home warranty, as we would have had to purchase a new opener.

1 year ago

Reply from First American Home Warranty

Marianne, Thank you for sharing your review with us! It is great to know that we were able to resolve your claim promptly. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 13th, 2022

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Verified Customer

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Tim Gardner Columbus, OH

We signed up with First American at the request of our realtor when we purchased our first home That was almost 16 years ago! we have utilized First American's services during this time as well with successful results and no issues.

1 year ago

Reply from First American Home Warranty

Tim, Thank you for your review. It is wonderful to know that you have been apart of the First American Home Warranty family for 16 years! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 14th, 2022

First American Home Warranty Reviews