First American Home Warranty: Read 4,368 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Jenna Satariano

This is my first experience with a home warranty company and while I trust that American Home Warranty is one of the better companies, I have been somewhat disappointed with the communication from the company on repair claims. The first dispatch of repair technicians was prompt, but getting a tech back to complete the work took several calls and turns out that despite having essentially full coverage, a good chunk of the work required turned out to not be covered, but it took me calling and following up on numerous occasions to learn about this. I am now still waiting for them to schedule a tech to complete the work, and I anticipate having to have to follow up again as opposed to them reaching out to me with updates, which was just not how I anticipated this process would go. All in all, I think it's worth having the coverage for the investment, but I do wish that the process was more user-friendly, communicative, and transparent.

5 years ago

Reply from First American Home Warranty

Hello Jenna,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that One Stop Plumbing & Rooter has completed the repairs to the drain line in the garage. We have dispatched contractor Drywall Masters to repair the drywall accessed by the plumbing company.
Drywall Masters will contact you directly to schedule a mutually convenient appointment to complete repairs.

Please be advised, First American considers your claim pending.

Thank you,

Nov. 25th, 2020

check_circle

Verified Customer

star star star star star

Calvert T Bird

From the time the work order was placed the vendor worked in a timely, professional manner. The work was completed in a timely manner even though the water heater had to be replaced at a reasonable cost. The vendor was communicating with me as needed. The copay and monthly premium are competitive and well within Industry standards.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

check_circle

Verified Customer

star star star star_border star_border

LadyGem

I was having a furnace replaced and the contractor they used wouldn't accept a credit card. I spoke with the First American and nothing happened. I was offered a buyout for about a 3rd of the cost which wasn't worth the buyout. Then after replacement I noticed the duct work was now blocking my safety switch and the water heater pipes which prevented the plumber from being able to complete his job. I called the HVAC contractor back and he advised the plumber to “remove the screws from the duct work and position them where he needed them.” WTH that wasn't the plumbers job and the ducts are installed messy. When I called to report the contractor not accepting credit cards one of the representatives disconnected my call and never called back.

5 years ago

check_circle

Verified Customer

star star star star star

Cindy Stohlgren

I put in a claim and it was painless! The repair company that came out was fantastic too! The assistant helped me a great deal and was very pleasant and knowledgeable! I really appreciate the customer service that I received!

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

check_circle

Verified Customer

star star star star star

MaryBeth Bloom

1ST American has always worked on my behalf. I have an old cooling and heating system and they have gone above and beyond to find the right service people. Also, on a fixed income, it is comforting to know I won't get hit with large bills for unexpected repairs.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

check_circle

Verified Customer

star star star star star_border

Robert Hite

I went all most a month with out AC the contractor was using text messages in stead of call so I all ways noticed late so I ended up spending money on a window unit and when the contractor finally came out it was raining and RS so the next day I spent money out of my own pocket to have my AC fixed it's a 24 year old system I spend more money on fixing it and it's not cost worthy I asked the contractor wouldn't not be better to replace it he responded by saying it's not up to him he made absolutely no effort and I instill paid the 75 dollars and got no receipt

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

check_circle

Verified Customer

star star star star star

Linda Greensboro, NC

Excellent service. I have called at least once a year and usually get technicians that are able to come within a day. The only time it has taken longer was A/C service in mid-July because there are so many calls at that time.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star

Paul Reseda, CA

It's a valuable insurance to have; meaning we can feel safe that appliances &c. will be repaired or replaced. When our a/c went out it was repaired within 24 hours at minimal cost. When our central heating failed, a new one was installed.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

check_circle

Verified Customer

star star star star star

Jordan B Temperance, MI

They were really easy to work with and quick to respond to our incident with our air conditioner. We were able to get someone out right away to take a look at it and get it fixed. I would recommend them to anyone who needs coverage on appliances/systems in their home.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

check_circle

Verified Customer

star star star star star

Dana Hammond

Efficient and effective to my home needs. I call them and gave them my information for what needed to be fix. My air conditioner was fix and it was simple fix with the knowledge of the guys who fix the problem. We were very happy to get air and didn't have to pay a arm and a leg for repairs. I would recommend this company to everyone I know.

5 years ago

Reply from First American Home Warranty

Thank you so much Dana for your review.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Terell Davis

Although I have only had a few claims, they have been addressed and handled very professionally. All of my questions were answered and my needs met. Also the list of covered items is very extensive, which is an amazing value and just helps me relax and enjoy my new home that much more.

5 years ago

Reply from First American Home Warranty

Thank you Terell for your review, we appreciate it.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

John Conley

Quick and easy initial set up, and since Iâ€™ve only been with them for one month I have not used the services yet. Trustworthiness and quality were difficult to rate. I suggest sending me this survey again once Iâ€™ve called in a claim.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Stephon

Because they are good, but they need to work on their communication with each other and with their clients. I say this because, a team member forgot to schedule our appointment, until I called to follow up with them on it. Also, we were given a 12:00-5:00 window, and next thing I know, the technician was ringing my doorbell at 10:30 in the morning. He informed me that he was told by First America Home Warranty that he can come early, but I was never notified or contacted to ok that.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

check_circle

Verified Customer

star star star star star

Chris Sentman West Memphis, AR

I have always received prompt service. I wouldn't thimk of having any other home warranty. I am very very happy with all the services I have called tjem about. I have used my warranty for several things. Thay always follow up to see if I am happy with the contractor. I feel like they care about me and not thejust the annual fee. l

5 years ago

Reply from First American Home Warranty

Hi Chris. It means so much to us to know that you are satisfied with our service. We certainly do our best to ensure that our consumers are happy. Thank you so much for your positive feedback. Have a great day!

Jun. 2nd, 2020

check_circle

Verified Customer

star star star star star

Hilda chellappan

Base on my experience on they services. Customer service help you to solve the problem by contacting the proper company to fix the issue. I had been customer for few years and every time I had an broken appliance they fix it or replaced accordingly. I own few properties and I'm very please with first American Home Warranty.

6 years ago

Reply from First American Home Warranty

Hello Hilda. We appreciate your feedback. Thank you and have a great day.

Apr. 6th, 2020

check_circle

Verified Customer

star star star star star

Susan

Always attentive to requests for service. They make sure the repair was done according to policy and will ensure you are happy with the result. Have used them for 10 yrs and I have had multiple items in my home fixed under the warranty.

6 years ago

Reply from First American Home Warranty

Hello Susan. We appreciate your feedback and loyalty to First American. We look forward to servicing you in the future. Thank you and have a great day.

Mar. 19th, 2020

check_circle

Verified Customer

star star star star star

Scott

Works the way I beleive a warranty company should. Submit a request, the request to paid. This has not happened for me with other warranty companies. There was always a "fine print" issue that caused a problem. Not with First American.

6 years ago

Reply from First American Home Warranty

Thank you Scott for your review!

Dec. 31st, 2019

check_circle

Verified Customer

star star star star star

Helayne Van houten

fA always exceeds our expectations regarding follow thru and service. However we were extremely dissatisfied with having to wait 50 days for service company Accord to complete our service order. Will never use their services again

6 years ago

check_circle

Verified Customer

star star star star star_border

Jose Aquino

the online app is good enough to rely on that your service needs will be looked on to by their pprofessionals and they will get some service tech company to contact you. unfortunately, not all service companies like GE have good hard working technicians like that of the excellent service of Appliance Tech Now. GE service Tech are lazy and want to get easy contracts only.

6 years ago

Reply from First American Home Warranty

Thank you Jose for your your feedback, we appreciate it.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star

Bea Reay

Staff is courteous and sets appointments quickly. Gave me the name and number of provider in case I was in a hurry, work was excellent and service people were polite and explained everything. case I was in a hurry!

6 years ago

Reply from First American Home Warranty

Thank you Bea for your feedback!

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star

JBurke

They are very quick to assign a vendor and thier communication is very good. You get an email with the name of the service company assigned along with a phone number. And they follow up after the service company does the work to see how they did.

6 years ago

Reply from First American Home Warranty

Thank you for taking the time to provide us with your feedback, JBurke!

Sep. 25th, 2019

check_circle

Verified Customer

star star star star star

Bernis

They've always taken good care of us. We've had to use it several times. We needed the garage door worked on and we needed the plumbing worked on. I can't even remember all the things that we've had done, but they've always sent somebody out who took care of the problem.

6 years ago

Reply from First American Home Warranty

Thank you Bernis for your review.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

John

Our air conditioner was out so I called and they had somebody there within a day to get that fixed and I just payed the service fee and all was well. There's been times when I could use a little more follow up. They're usually very responsive and it's reasonably priced.

6 years ago

Reply from First American Home Warranty

Thank you for taking the time John to provide us with your review. We appreciate it.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Wieger

I've had nothing but great experiences with them. I've used it multiple times. It was repaired very well. Three different toilets and the AC twice. They fixed everything very efficiently. My AC actually works better now than it did when I moved in.

6 years ago

Reply from First American Home Warranty

Great to hear, Wieger!

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Dan

They follow through. They actually checked with me a couple times every time I've had an issue with fixing something. Just recently, I had to use it for a hot water heater and they fixed it within 2 days. They follow through to make sure that I'm happy with the work.

6 years ago

Reply from First American Home Warranty

Yes, we do Dan as we want to make sure our customers are happy. Thank you for choosing First American!

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Mary

Their online request for service is exceptional and the vendors that I have to do the repairs are always exceptional as well. Just recently, about 2 weeks ago, I needed to use my warranty and I put the request in early that morning and the workers came and did the repairs before one o'clock that same day. The service is exceptional.

6 years ago

Reply from First American Home Warranty

Thank you Mary for your review.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Dennis

They provide excellent customer service. Our oven would not heat. I called First American Warranty and they immediately got ahold of a repair shop near us who came out and repaired our oven. The company took care of any problems that we had.

6 years ago

Reply from First American Home Warranty

Glad to hear, Dennis. We look forward to servicing you again in the future.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Harland

They are very helpful. Anytime I use the warranty, I always get the help from the company. They always call me in a very timely fashion and the work gets done. The only thing I would ask is that they could look into their coverage and see if they can cover just a few more things that they don't necessarily cover.

6 years ago

Reply from First American Home Warranty

Thank you Harland for your review.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Kelley

We've had several claims. We had issues mostly with the contractors but every time we reach out to first American they've handled all the issues fairly quickly and respectfully. They take time to listen to our concerns and make sure the contractors are doing their jobs.

6 years ago

Reply from First American Home Warranty

Thank you Kelley for your review!

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Phil

I had some electrical issues and I made a claim. They called me right away. Gave me an appointment. The technician came out and fixed the problem quickly and it was a good experience. I was very satisfied with the prompt service.

6 years ago

Reply from First American Home Warranty

Thank you for your review, Phil.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

anonymous

I've been with them for 4 years and they get better all the time. They call you back, they help you out, and most all of their contractors are good. Recently I had a water heater that went out and they sent a great contractor to take care of that.

6 years ago

Reply from First American Home Warranty

Thank you for your review!

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Patricia

I've been very impressed. I've never had a home warranty before and they've just been amazing. They've helped me in so many ways in filling my claims and guiding me. The people they've referred me to have been very knowledgeable and professional.

6 years ago

Reply from First American Home Warranty

Glad to hear Patricia! Thank you for your feedback.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Ric

It's been really exceptional they have done a great of first understanding it and then keeping track of it and tracking down the service providers on my behalf. I like them and that's why I keep using them and I've recommended them to other people.

6 years ago

Reply from First American Home Warranty

Thank you Ric for your review.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Elaine

I was in real estate and had clients who had used it and they were happy. They really try to do the very best they can and the people are nice. They've made it easy to report a claim, they stay in touch, and then they ask if your happy after the claim.

6 years ago

Reply from First American Home Warranty

Thank you Elaine for your review.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star_border

Adam

I have been with them for over 10 years now. I've stayed with them because of their reliability. My AC went out. It was a bad battery and they fixed it within 3 to 4 days and I was very pleased. A lot of times they use their computers when assigning work orders. I would like to choose those places that have a higher rating so a lot of times I'll ask them if they could relook who they are sending the work order too and a lot of times they will do that. Maybe they should look at the ratings because there are some they have recommended that have been at like a 2 or a 1.

6 years ago

Reply from First American Home Warranty

Thank you Adam for your feedback, we will definitely look into this.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Louie

So far I'm real pleased. They've got all the problems I've ever had fixed. The last time the pump on the dishwasher went out. He came out quick and got the job done. The deductible is starting to get a little high I'd like to see it go down.

6 years ago

Reply from First American Home Warranty

Thank you Louie for your review.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Theresa

I've been with them for over 25 years. When I have a problem with a contractor I all FAHW both and let then know and they help to work things out. I recommend anyone with a home to have home warranty and I always recommend FAHW.

6 years ago

Reply from First American Home Warranty

Thank you Theresa for your royalty with First American. We look forward to many more years.

Aug. 13th, 2019

check_circle

Verified Customer

star star star star star

Jacqueline Beaumont, TX

Excellent company-Every time I've had to use them, it's there with a quick response. When I called about my washing machine, the young man who answered had a wonderful attitude. The repairmen do a top notch job, they are very professional.

6 years ago

Reply from First American Home Warranty

Thank you Jacqueline for your feedback!

Aug. 13th, 2019

check_circle

Verified Customer

star star star star star

Ananth Carlsbad, CA

Good thing that we have First American because a few things have happened and we've been very satisfied with the service being provided. The quality of service is high and the technicians coming through take proper action to correct the problems. We plan to continue with it forever.

6 years ago

Reply from First American Home Warranty

Thank you for taking the time to share your five star review with us!

Nov. 18th, 2021

check_circle

Verified Customer

star star star star star

5 Woodstock, GA

I had to use my warranty for several things. My AC which can be very expensive went out and I called. They immediately gave me contact information and within two days I had someone at my house. If you don't have coverage for your home I definitely recommend that you give first American home warranty a call. It's well worth Its value.

6 years ago

check_circle

Verified Customer

star star star star star_border

Brenda Hattiesburg, MS

I work in real estate, so I have been around home warranties for a long, long time, and I've just found that First American has the best service with the best response time when there is a problem. I have used them for years. Every now and then we have trouble getting something to happen quickly but most of the time they're very responsive. It gives me peace of mind, especially with an older home, that they'll come and make repairs or replace things if necessary.

6 years ago

Reply from First American Home Warranty

Thank you Brenda for taking the time to provide us with your feedback!

Aug. 9th, 2019

check_circle

Verified Customer

star star star star star

Jeff

I had them in the past and they've always treated me well. They always take care of my problems. I recently had a four year old refrigerator stop working and the technician came out and they took care of the problem neatly and ordered me a replacement.

6 years ago

Reply from First American Home Warranty

Hello Jeff. We appreciate your review and happy to hear your refrigerator was replaced. Thank you for choosing First American!

Aug. 9th, 2019

check_circle

Verified Customer

star star star star star

Ofelia McAllen, TX

Vry trustworthy...they always answer me right away when I call and they text and call me to tell me who they are going to send. I am very pleased with their response. They're very helpful and they choose good people to repair appliances.

6 years ago

Reply from First American Home Warranty

We appreciate you taking the time Ofelia to provide us with your review. Thank you for choosing First American!

Aug. 9th, 2019

check_circle

Verified Customer

star star star star star

Marva Glendora, CA

We've kind of used it a lot of times, I had a water leak and a few electrical issues, and they were quick in sending someone out. They're professional. The only negative thing is when I get a service provided that can't do the work and it seems like the should come up with an alternative vendor when that type of thing happens.

6 years ago

Reply from First American Home Warranty

Thank you Marva for your review.

Aug. 9th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous

After reviewing warranty options online, I found First American Home Warranty. They've always been responsive to my needs. Sometimes they take longer than I wanted to get service, but generally I've been very pleased. I've had a number of problems with my dryer. In each case they don't have a specific agent and they've authorized me to find my own. Then I'm quickly reimbursed for any cost.

6 years ago

Reply from First American Home Warranty

Thank you for providing us with your feedback, we appreciate it.

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star_border

Judy Pittsboro, NC

I used the warranty twice once for the water heater leaking. They came and replaced the water heater then told me they needed to do some upgrades to bring the water heater up to code. I had to pay extra for that then they said they needed to install a pressure regulator because my water pressure was too high and so there was another service charge for that. Another time they repaired an electrical problem I had in a very short time. It's hard to get through to them but when you do I think they are pretty customer focused.

6 years ago

Reply from First American Home Warranty

Thank you Judy for taking the time to provide us with your feedback. We appreciate it.

Jun. 20th, 2019

check_circle

Verified Customer

star star star star star

Todd

Getting a home warranty through First American was one of the best financial decisions I've ever made. For the cost they cover a lot and are true to the contract. Customer service has always been very professional and helpful. A great service that has paid for itself many times over..

6 years ago

Reply from First American Home Warranty

Hi Todd, we appreciate your feedback and look forward to servicing you again in the future.

Jul. 2nd, 2019

check_circle

Verified Customer

star star star star star

Bullock Stephanie

Overall, I am pleased with the service provided. I appreciate the flexibility to request a cash out, versus having an appliance repaired. The added benefit of having the option to take a cash out so that I can upgrade my appliance when it has been deemed unrepairable.

6 years ago

Reply from First American Home Warranty

Hello Bullock, thank you for your review.

Jun. 27th, 2019

check_circle

Verified Customer

star star star star star

Michael The Lakes, NV

Every time I call them, they come through with somebody right away and try to fix the problem. It is simple, you call and they come. I used it for the garage opener and the guy came the next day and replaced it within the hour.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. We are delighted to know that you had a smooth claim process and appreciate your continued trust in us.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

David Maryville, TN

I'm in real estate and I always tell people to go with first American. Recently I needed to use my warranty because my refrigerator went on the fritz and it saved me a thousand dollars. Customer support always is prompt and works with me to get me what I need.

6 years ago

Reply from First American Home Warranty

Hi David, thank you for taking the time to provide us with your feedback. We appreciate it.

Jun. 25th, 2019

First American Home Warranty Reviews