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First American Home Warranty Reviews

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8.6

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Sharon

If you call them, they call the contractor out and fix the problem. We use the warranty all the time actually. We have an older house. I just put it in an email what we need to be fixed and they send the contractor. They call us within twenty four hours and come fix it and off we go. They are timely and professional and they resolve everything.

5 years ago

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Reply from First American Home Warranty

Hi, Sharon. We are happy to hear that you are utilizing the benefits of your contract! We are happy to be of service.

Jun. 17th, 2019

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Sheila Miller

The app was easy and convenient to request the services. Called when they said they would. Not a long wait. Worked around my schedule and you can request services online easily! Fairly priced as well. Both the monthly payment and the services!

5 years ago

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Reply from First American Home Warranty

Hello Sheila. Thank you for your review. We appreciate it.

Jun. 11th, 2019

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Anthony

They came with the purchase of the home and they have performed well since then. They've been responsive to each request and it is easy to submit requests. Everything has gone well. Service is prompt and adequate. Some of their contractors weren't up to doing the job the first time but most have been resolved.

5 years ago

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Reply from First American Home Warranty

Thank you Anthony for your review.

Jun. 3rd, 2019

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Christina

Most of the time, the service is really good and get things done quick. I have been in my home for months and had to call them three or four times and they have been pretty good at getting things done for me. The first time I needed something with my dishwasher and they got someone out here right away, which was really good, but the second time, it took several days before somebody came.

5 years ago

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Reply from First American Home Warranty

Hi Christina, we appreciate your feedback.

Jun. 3rd, 2019

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Valerie

The last time I had plumbing issues, First American Home Warranty came and repaired the problem. I was really happy with the service, it is the best out there. I've had it for a long time and they're pretty dependable. They go all the way to do certain things without even charging you.

5 years ago

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Reply from First American Home Warranty

Hi Valerie, we appreciate your review.

Jun. 3rd, 2019

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Kelli

My mom and my sister both had it and liked First American. They have provided us with good service and always sent someone right away that was qualified and do a good job. When they tried to fix out garbage disposal but couldn't, they replaced it. Customer service is quick to get back with us and get somebody to us.

5 years ago

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Reply from First American Home Warranty

Hi Kelli. Thank you for taking the time to provide us with your feedback!

Jun. 3rd, 2019

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Janessa

I recommend them almost daily. Someone is always available in customer service. We called in for a claim and it was handled promptly. My only complaint is there is no follow up from First American and they didn't relay information to the contractor.

5 years ago

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Reply from First American Home Warranty

Thank you Janessa for your review.

Jun. 3rd, 2019

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Cesar

I greatly appreciate what they do. They are very responsive and knowledgeable and go above and beyond to make sure my needs are taken care of. I love the simplicity of being able to log in and get through and their responses have always been really quick and great.

5 years ago

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Reply from First American Home Warranty

Thank you Cesar for your review, we appreciate it.

Jun. 3rd, 2019

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Robbie

I think it is a good deal, especially if you have been in your home for a lengthy period of time. They were very quick with their responses and they have somebody out pretty much immediately. I have used them twice and so far it is pretty amazing.

5 years ago

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Reply from First American Home Warranty

Hi Robbie. Thank you for taking the time to provide us with your review.

Jun. 3rd, 2019

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Nyda Bountiful, UT

I think they are trustworthy. They've always been really good about providing the service when needed. I've had two instances in the last month where I've used them. I was okay with what they did with my electric range but not my water heater because I didn't hear from them for over a week for an appointment. It would be nice to have the option to choose your own people.

5 years ago

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Reply from First American Home Warranty

Hi Nyda, thank you for your review. We appreciate it.

Jun. 4th, 2019

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Anonymous Idaho Falls, ID

First American Home Warranty is an outstanding company. I've had to use them a number of times and they sent people right away and it was all settled beautifully. They are very efficient and they have a good telephone system, the people are very polite and speak clearly and are fluent in English.

5 years ago

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Reply from First American Home Warranty

We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service.

Oct. 18th, 2021

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Heather Austin, TX

I call customer support a lot and I am always able to talk to somebody and they try to at least help with our problems. Most of our issues have been taken care of quickly except the heating and dishwasher took a long time. It took a month to get the dishwasher done and I think it could have been much quicker but every time I called First American, they were very helpful and tried to get it moving. I think there should be quicker communication and they should check in with their customers to see where the contractors are.

5 years ago

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Reply from First American Home Warranty

Hi Heather. We appreciate and value your feedback. Thank you.

Jun. 4th, 2019

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Cheryl Clinton, MS

Extremely responsive. The 6 times I needed to use them, I was able to get a response in a timely manner. I wasn't happy with one contractor that showed up but the next time I was happy. I find the agents to be very knowledgeable of what is covered in my plan and they are also very empathetic.

5 years ago

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Reply from First American Home Warranty

Hi Cheryl. Thank you for your review. We appreciate it.

Jun. 4th, 2019

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Barry Pittsburgh, PA

They always have the right thing. When their usual plumbing company vendor could not repair my bathroom fixtures, I had my own usual plumber fix the problem, and First America Home Warranty reimbursed me completely for my expenses.

5 years ago

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Reply from First American Home Warranty

We appreciate your feedback, Barry. Thank you!

May. 31st, 2019

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Anonymous

With electrical plumbing, they cover everything and that's very good. They don't give you any problems. First American Home Warranty is top notch. I would definitely recommend them to anybody. I've been a customer of theirs for the past fourteen years.

5 years ago

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Reply from First American Home Warranty

Hello, we appreciate your feedback. and thank you for choosing First American as your home warranty provider. We look forward to servicing you again in the future.

May. 29th, 2019

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Frank

They've been responsive to my requests. Recently I had a pool pump begin to die and I called them and it was fixed within a week and replaced a brand new unit in one visit. It was a good experience. They have been responsive and quick in their service.

5 years ago

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Carla

They've always responsed promptly to any claim we entered and the companies they have sent have all been excellent. Recently, something went out on the furnace and the people responsed within the day and they were here within another day so they had a prompt service call. The service has always been excellent.

5 years ago

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Reply from First American Home Warranty

We appreciate your review, Carla.

May. 29th, 2019

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N

They are very responsive. I'm using it today for an electrical problem and it's getting fixed right now. I had had other problems with rats and they don't cover rats and theu don't spray outside. Otherwise, I've had a good experience with them.

5 years ago

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Reply from First American Home Warranty

Hello N. Thank you for your feedback.

May. 29th, 2019

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Anonymous

They came once and helped us. I was happy and they have reasonable prices. They help with everything from the drier to the dishwasher. They are really helpful. I like the people who are working with them because they fixed it and sent another one without taking any money.

5 years ago

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Reply from First American Home Warranty

Hello, thank you for your review. We appreciate it.

May. 29th, 2019

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Matthew

I needed to use it for a dishwasher for my air conditioning and for my furnace. First American was very good and contacted someone immediately. Some of the people that First Ameriance contracts with are less than disrable and their ability to take care of your case and they aren't able to come to your home. The furnace wasn't working and it was in January. I had to wait a week. I spent a day working going back and forth between the company and First American to get someone to come out.

5 years ago

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Reply from First American Home Warranty

Hello Matthew. We appreciate your feedback and we are glad your furnace has been repaired. We look forward to servicing you again in the future.

May. 29th, 2019

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Jeanine

I’ve been very happy with 1st American. Had coverage for 7 years, I’m guessing. Always treated fairly.

4 months ago

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Reply from First American Home Warranty

Jeanine, Thank you for taking a moment to share your review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 17th, 2024

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Latasha

I like the fast response and the sense of urgency from First American Home Warranty, when I have a maintenance issue.

4 months ago

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Reply from First American Home Warranty

Latasha, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Jun. 28th, 2024

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Sheri Goins

I found this company after becoming a widow and needed help with things in my house. Would definitely recommend

5 months ago

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Reply from First American Home Warranty

Sheri, We appreciate you putting your trust in us!

Jun. 12th, 2024

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Gladys

my likes you usual do what is promised my dis like you can not talk to a person if you have a problem you talk to a machine

6 months ago

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Reply from First American Home Warranty

Gladys, Thank you for sharing your feedback with us. It is great to know that we have been able to be there for you when you needed it most. Should you need to speak with us about a claim, please do not hesitate to reach out to us at, 800-992-3400. You can also visit us online at www.firstam.com/warranty. We look forward to being there for you, should you ever need us again!

May. 1st, 2024

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Tom Tittlemouse

All I asked for was that they would send a competent repair man to help me with my broken dryer. It's been 6 weeks and no dryer.

6 months ago Edited May 6, 2024

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Reply from First American Home Warranty

Tom, Thank you for your feedback. We would like to investigate this further but was unable to locate your claim with only the name provided. We requested additional information from you privately but did not hear back. We hope the next time you may need us; you will give us another chance to meet your needs.

Jul. 10th, 2024

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Gilbert

I am a long time customer of First American Home Warranty 15 years and I hope to continue being a valued customer so far so good.

7 months ago

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Reply from First American Home Warranty

Gilbert, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again!

Apr. 18th, 2024

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Richard

I'm still waiting to get an answer about my dishwasher repair. The company that they sign to repair it I wouldn't use them EVER again, they are not a company that you can trust.

7 months ago

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Emanuel

Quick response in providing the right service repair men for the job, and excellent follow-up service and feedback.. Thanks

8 months ago

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Reply from First American Home Warranty

Emanuel, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Mar. 20th, 2024

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Janice Zionsville, IN

They have been very integrous unlike 2 former companies I had. Service is quick and fair. Techs are knowledgeable and polite. I've never been disappointed. Janice Chase

11 months ago

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Reply from First American Home Warranty

Janice, Thank you for taking a moment to share your five-star review with us! We will continue to be here for you should you need us in the future.

Dec. 15th, 2023

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ruth motta Phoenix, AZ

down and started leaking water. Upon realizing this we dialed first america to file a claim. They assigned us a specialist technician and sent him to check our water heater. The technician arrives and only checks from the garage, he never enters the house. The next day the technician gave an estimate of approximately 500 dollars for modifications to the installation of the new water heater. Upon receiving this information we called First America and I told them to appoint another technician because the other one, since he arrived, saw the opportunity to do business with supposed modifications for the installation of the new water heater, which were correct and not modification was necessary. They told me that they could not assign another technician as that was the assigned technician. I told him that I was not comfortable with the technician that we felt that he saw the Opportunity to get some extra money, since we only wanted to repair the boiler which he didn't even check, there was no reason to make modifications. Then I ask them to change the technician and they tell me no, that that was my assigned contractor and that there was no way to change it and they tell me that there are two ways: or two options: One option is: we hire our own contractor with a license and invoice and registration and send them the invoice and they will send us a part of the invoice that we pay. And when everything is done they occupied that invoice To cover the new equipment in the future under the same policy. The other option was for them to They sent a check with what First America pays for that repair. And I told them that allows me to consult it With my husband and let him make the decision. During this process the days passed until reaching two weeks without water Heater. I called them back and I explain again and I tell them again that I am still struggling and they still did not solve me the problem with the water heater and insisted that I had to pay the technician the money for the Modifications or grab a cashier's check for what they paid for that repair. Because of the failure with the water heater, we had no shower on the top tier, no washing machine, no dishwasher. After all this stress generated I spoke to them again and they told me to hire my own technician. And what Send the invoice and let me They will pay part of the bill, not the 100 Percent but Probable more than Half. That's what I did, that same day they told me that, I spoke to the Company that originally installed the boiler and they immediately came, inspected and changed the water heater without any modifications to the house. Charging me 550 for the unit change, which had an active warranty with the factory. And from which I later found out that the First America technician had already done the process to make the unit change and I found out through a First America agent. As I followed the Instruction, I sent the invoice and in exchange I received a check for a fabulous 40 dollars. They call me and tell me that they closed my case, that since I did not agree to pay the technician for the modifications that he wanted to make because he did not need them, they took the Cashier check option to finalize and conclude my case. So obviously I was upset when I received the check for 40 dollars and I complained to them about what one of their employees said that they would pay me more than half the amount. It cost and this turned out, and they told me that everything had been done under contract that I should have read the smaller letters in the contract and that if the equipment has a warranty from the manufacturer, First America does not cover it. Although the seller of My house opted to get a premium warranty with first American being the most complete package they have. Then I answer the Woman who answered my call and I then told her that the First America warranty does not work for me, because in my new house I installed all new appliances and that I wanted to cancel the warranty and get my money back. What were they paid to grab? a new warranty for home. And she tells me that they cannot return 100 percent that I have to pay a penalty for canceling and I told her three weeks ago we bought the house, not even a month has passed and I already have problems with you And that the penalty that I They charged for filing a claim and not for canceling the contract and I told them that I was canceling because they did not comply with the service. After 4 years of being clients in various houses. And she said that she was sorry that there was a claim and that she was going to charge me the penalty and collect the money for monthly payments for canceling. That is to say, after more than three years of being their clients in different houses and on this occasion where it is their turn Solve a problem which they did not do, it turns out that everything gets complicated and that under those conditions I could cancel and then I told him that he came The boiler company Li——-and they came and me They installed it without any problem, they did the Change of equipment On the other hand, without modifications, without changes or adaptations, because the facilities They did not occupy any modification, which was where the problem began and she answers me, and She said that neither she nor I were technicians, that's what specialists were for, and that she fully trusted her technicians. I told him that I trust the technicians of the Company li—- and I asked her if for her I was a liar and that she didn't know if I was lying or not, but that they based it on her techniques and then I told her I said that there was the problem in that they did not give the client their place. And then I asked if that was what the 40 Dollars covered and she She tells me that it is the payment to the technician based on a tabulator that they have. I said that was where she had the problem. Because the technician came with the First America clients and they wanted to get the Payment from them at the expense of her clients. Because 40 dollars, to where I live, they don't even pay the gas to the technician for the Service. So they without me make a decision They sent a cashier's check for 40 dollars, which was the amount they paid for the technician. It should be noted that at the outset we made the payment of 85 dollars for the initial claim and we sent them the invoice for what we paid and they sent us a check for 40 dollars. It's seriously First America.

11 months ago

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Jose Independence, MO

Quick turnaround time. Great work. Very polite and respectful. Explained what’s wrong and what will be done to fix the problem. Also recommended things to help the compressor. But not trying to oblige me to get it.

1 year ago

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Reply from First American Home Warranty

Jose, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Oct. 9th, 2023

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Joyce Giattino Davenport, FL

basically ive had good experiences with fahw but my last episode my electrical problem was denied and they never called me to let me know...when the contractor came he told me...then i had to pay him full price to fix my flourencent lite.

2 years ago

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Reply from First American Home Warranty

Joyce, We appreciate you taking the time to share you review with us. We do see that this light fixture was not covered under your contract. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 9th, 2022

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Tammy Lopez Banta, CA

Great value and good service, Have recommended to family and friends for the last 5+ years. I have never had an issue that cannot be resolved have been with First American home warranty for over 10 years

2 years ago

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Reply from First American Home Warranty

Tammy, We appreciate you taking the time to share your five star review with us. We are honored that you have recommended First American Home Warranty for the last five years! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 1st, 2022

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Herb Reeve Guthrie, OK

My wash machine went out the first American called a service man he come out and looked at it and decided that they need to be replaced with a new one I got a new one installed it's working very good

2 years ago

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Reply from First American Home Warranty

Herb, We appreciate you taking time to share your review! It is great to know that we were able to provide you with a replacement appliance. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 30th, 2022

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Theresa D Herring Tyler Fresno, CA

i have been with this company for years and have always found them to be excellent from the phone call to report a need to the completed repair I'm sharing and i do refer family and friends

2 years ago

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Reply from First American Home Warranty

Theresa, Thank you for sharing your review with us! It is wonderful to know that you recommend us to family and friends. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 30th, 2022

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Peache Michael Battle Ground, WA

My refriderator replacement took several months and this was shocking and a horrible challenge. replacement brands are not the best but the cash out option is an acceptable alternative; I apply the cash payout to the brand or style preferred

2 years ago

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Reply from First American Home Warranty

Peache, Thank you for taking time to share your review! We are glad that we were ultimately able to have this claim resolved for you. We will continue to be here for you should you need us in the future.

Oct. 3rd, 2022

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Minnette Harmon Riverview, FL

They're there when you need them and they get to helping you right away. It's easy to contact them, make an appointment with them and they show up on time as well as getting the job done. Very pleasant people to work with.

2 years ago

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Reply from First American Home Warranty

Minnette, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Sep. 21st, 2022

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Diana Gregory Magalia, CA

I appreciate having a one-stop shop for all things that can go wrong; and having a set amount to pay.I do think that the annual fee is steep - especially since it cannot be split over the year (this year being very bad with my insurance dropping me).And I live in a place where it is difficult to find repair folks, so I have had to actually spend my own time finding people - and then would have to go through somehoops to get their services covered. I think If I'm doing the work, I should at least have the service charge refunded.

2 years ago

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Reply from First American Home Warranty

Diana, Thank you for being a valued customer. It is great to know that we have been able to be there for you when things go wrong. We also appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service.

Oct. 3rd, 2022

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Ronald Beal Austin, TX

my central air conditioner had a freon leak and needed several pounds of R-12, which is no longer made. The A/C company charged up the system, but did not find the leak. Technician said that probably the inside coil, but the warranty would not pay for a permanent fix and it would be so expensive that i should replace the entire system. this is not a warranty.

2 years ago

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Reply from First American Home Warranty

Hello Ronald. First American apologizes for any inconvenience you may have experienced during the handling of your claim. According to our records, you placed a claim on August 20, 2022, for your air conditioning not working properly. First American dispatched EMS HVAC LLC, who reported adjusting the pressures on your air conditioning system, completing repairs the same day. The contractor’s work is warrantied for 30-days. You can refer to your home warranty contract under Customer Service number two, which states:

“Contract holder pays the $85 service call fee for each separate trade call. Trade call means each visit by an approved Contractor, unless multiple visits are required to remedy the same problem. Persons dispatched for trade calls are independent contractors, not agents or employees of the Company. Company warrants Contractor’s work for 30 days. If the Item fails outside this time period, an additional service call fee will be charged. Failure to pay the service call fee may delay processing of future claims.”

If you are experiencing a failure a new claim would need to be placed, you can call us or place it online.

First American considers this claim closed.

Sep. 29th, 2022

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Cindy Hot Springs Village, AR

Good response to service calls but when my A/C needed repair the first person who came to my house had absolutely no idea what he was doing. I had to kick him out of my house. Second one was good. Took a very long time to get replacement items but there were a lot of supply issues. Very happy with the final resolution.

2 years ago

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Reply from First American Home Warranty

Cindy, We appreciate you taking the time to share your experience with us!

Sep. 2nd, 2022

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Terry Meeks Helendale, CA

When you have to wait, 3 weeks with no AC, AND YOUR INS. LOW BALL YOU, KNOWING THAT THEIR COST IS NOT THE SAME AS YOUR COST, AND YOU HAVE TO BUY SOMETHING TO HELP YOURSELF WHILE YOU WAIT ON THEM, THE CONTRACTOR THEY HIRE, GIVES YOU GUYS A BREAK, AND THEY KNOW WHAT YOU GUYS ARE WILLING TO PAY FOR, THEY KNOW THEY CAN CHARGE BY HOW THEY WRITE THE REPORT, NOW YOUR COST IS 3 TIMES WHAT YOU GUYS ARE GOING TO PAY OUT, I WAS HUNG UP ON, 3 TIMES, waited for hours at a time just to get to the right people. I had to beg for some kind of help with money to BUY portable AC. 100 DEGREES IN MY HOUSE FOR 3 WEEKS, ELDERLY MAN, WITH HEATH CONDITIONS. LOOKING FOR WAYS NOT TO PAY OR HELP. THIS IS NOT A WATER HEATER, OR SMALL APPLIANCES, THIS situation is well being, and heath. So disappointed in a company I had for 10 years, and only use it maybe 3 times, it went from 35 to 60, in that time period, and 75 to 89 on a service call, loyalty doesn't count here, the first contractor, talk to me like I had a tail, disrespectful, and should have seen the contract they wanted me to sign, you need to check your people, you hire for your customers, oh it's what best for your company. Not clients

2 years ago

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Reply from First American Home Warranty

Hello Terry,
We apologize for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate you placed a claim on August 5, 2022, for your air conditioner not cooling. We dispatched contractor, Diversified Mechanical Service, who reported the failure was caused by interval valves, compressor puncture and defective related conductors. Diversified Mechanical Service recommended replacing the compressor with non-covered costs to complete repairs in the amount of $355.00, which included the cost of refrigerant circuit clean out, induce high pressure nitrogen, and complete vacuum. You accepted the non-covered costs, and we ordered the replacement compressor on August 29, 2022.
On September 7, 2022, we confirmed that an appointment to complete the replacement of your compressor has been scheduled for September 14, 2022. We consider this claim pending. Thank you.

Sep. 7th, 2022

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Cheryl & Jack Hartin Grants Pass, OR

We've dealt with other warranty companies in the past - slow responses, higher fees, and overall poor performance. We've been very happy with First American and the technicians they've sent.

2 years ago

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Reply from First American Home Warranty

Cheryl & Jack, Thank you for taking the time to share your five star review with us! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Aug. 26th, 2022

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Theresa Diaz-Ramos Seguin, TX

We call twice for issue and both times they were resolved within hours. Technician came out and took care of problems. Also the technician also gave us advice for future references.

2 years ago

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Reply from First American Home Warranty

Theresa, Thanks so much for sharing your feedback with us regarding your recent services! It is great to know that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

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Sarah Rea Livonia, MI

Generally very responsive to problems and has provided us with good coverage for a couple major appliances. Had a little difficulty getting reimbursed quickly and had to wait on hold for an hour to speak to someone. But we are still pleased with the coverage.

2 years ago

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Reply from First American Home Warranty

Sarah, We appreciate you taking a moment to share your review with us! We will continue to be here for you should you need us in the future.

Aug. 19th, 2022

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Don

Generally good but often problems with assigned contractors and with the two major issues I've had, I had to replace items at my own expense, while First American did pay a portion, it was not a large portion. Seems there is always a loophole that prevents them from replacing anything (AC/HVAC or Water Heater) when it goes down.

2 years ago Edited August 18, 2022

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Reply from First American Home Warranty

Don, Thank you for sharing your experience with us! We appreciate your patience with the contractor as they work through their appointments. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

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Marqui Jackson Glendale, CA

The contractors are hit or miss. Sometimes they're really good and correctly identify the problem, other times they don't And it's concern that First American continues to work with contractors who have poor reviews and history of bad customer service. And recently, I called to have another contractor assigned to my claim but was told there were no other options.

2 years ago

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Reply from First American Home Warranty

Hello Marqui,
Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate you placed a claim on July 26, 2022 for your dishwasher not functioning properly. We dispatched contractor, Ukon Appliance Repair Inc. (Ukon Appliance), to diagnose the failure.
On August 8, 2022, you reported to us that you wished to cancel this claim as service as no longer needed for your dishwasher. We have honored your request and as such consider this claim closed.
Thank you.

Aug. 9th, 2022

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Leslie Dunbar, WV

It's a fight because they give me all the information I need and they the people that needs to work on whatever I need in my home they call me back quickly that's why I like first American home warranty

2 years ago

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Reply from First American Home Warranty

Leslie, Thanks so much for taking the time to share your experience with us!

Jul. 28th, 2022

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Robin & Anne Kirkland

It's been a long wait, 3 companies in for replacing my AC Unit. Sweltering heat in the 100s. At the least they refunded $300 of the $700 we had to spend on AC Portable Units only 2. My home is 2,000+ sq ft. One in master and one in Living room. Not doing any cooling at all. 80-90* in the house in the afternoon till lat in the evening. I've begged to get the Unit installed. Almost 2 months later no new Unit!

2 years ago

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Reply from First American Home Warranty

7/20/2022 Update:

Hello Robin and Anne,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that First American is awaiting the outside contractor to provide with their diagnosis/recommendation and estimate to complete. First American will review and authorize covered repair/replacement once the information is received. First American will keep you updated.

First American considers this claim pending.

Thank you,

Jul. 22nd, 2022

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David Connelly Claremont, CA

I feel that the coverages are too vague and too many exclusions result in my 3 star rating. I had an issue as soon as I moved in where I saw water leaking from the pipe but because it was located right outside of my backyard, I was told it was not a covered issue. Since I had no other claim experience, I am not sure if there will be numerous exclusions that would deem my warranty useless.

2 years ago

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Reply from First American Home Warranty

David, Thank you for your review. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. Please reach out to us and we can certainly go over any questions you have, with you. We will continue to be here for you should you need us in the future.

Jul. 8th, 2022

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Marcia C. Barksdale

Everything takes so long to get processed. If you do not call repeatedly and stay on top of them, it takes forever.

2 years ago Edited January 10, 2024

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Reply from First American Home Warranty

Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jul. 8th, 2022