First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

I wanted the double locks changed on the house and they were out there the next day. The person that did it was very cordial and explained what he was doing and the options that I had when there was an extra cost. It was a good experience all around. It was easy to schedule an appointment and I didn't have to wait and extended period of time. Sometimes it can be kind of confusing getting on the correct website and a lot of times you end up on the site for a home warranty search engine instead of the one where you want to get the service.

6 years ago

Reply from First American Home Warranty

Hello. We appreciate your feedback and thank you for choosing First American.

May. 29th, 2019

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Verified Customer

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Elisa

They were prompt and answered my questions, they send somebody right away which was very helpful. I had to use my warranty a few times actually. We just purchased a home and realized that the dishwasher door wasn't latching properly and the ice maker on our fridge wasn't making ice. The plumber had broken one of the valves into it. They are reasonable, friendly, and hardworking. All the things that I would want in the company to service my home. Keep up the great work.

6 years ago

Reply from First American Home Warranty

Elisa, thank you for taking the time to provide us with your review. We appreciate it.

May. 29th, 2019

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Verified Customer

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Anne

When the first contract for a repair person did not work out, they imemdiately found another store. I had a refrigerator icemake issue where the water was going all over the inside of the freezer causing stalactites and stalagmites and First American found a vendor to come out and fix the problem but the vendor could not come out for two weeks and when I said that wasn't accetable, First American found another source immediately. They responsed immediately to the concern that I had.

6 years ago

Reply from First American Home Warranty

Hi Anne. We appreciate your review. Thank you.

May. 29th, 2019

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Verified Customer

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Julianna

Whenever I had a claim, they came pretty fast and they work fast. Another company took forever to get somebody here and they didn't know what they were doing. First American has people that come and fix things and they know what they're doing. I think for my it's most important. I had a plumbing issue and I called First American to put the claim in and they came and fixed it. They always come and professionally fix things and you don't have to think about it.

6 years ago

Reply from First American Home Warranty

Hi Julianna. Thank you for your review.

May. 29th, 2019

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Verified Customer

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Karla

They are always friendly and overall, I recommend First American. I used it to replace my heater and everything went very well. Everyone is knowledgeable and they have folks from companies in the area that were professional and got the job done quickly. I hope that the service call doesn't keep increasing. Right now it's 70 dollars a call and I hope that it doesn't increase anytime.

6 years ago

Reply from First American Home Warranty

Hi Karla. We appreciate your feedback, thank you.

May. 29th, 2019

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Verified Customer

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Joyce

We've had a couple of claims and they've been very responsible and quick. There was a couple of issues when we first bought the house. A couple of weeks in, the furnace and heating air conditioning went out and we called them and they sent somebody out to replace the unit so it it took about a week or so. Unfortunately, the contractor that they hired to do it everything talked about buying a new thermostat for three hundred and some dollars and come to find out it was only about thirty dollards and it was the wrong one for the unit. And it wasn't working and we ended up paying like two thousand dollars. We had some other people come out and they were the ones that actually found the issue and told me some of the issues and they got it fixed working great. When I called First American, the first contractor they sent out to us was not reputable and they just basically said too bad, we can't do anything about it.

6 years ago

Reply from First American Home Warranty

Hi Joyce. Thank you for the review. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Bill

I found them to be very understanding and very willing to communicate and discuss whatever needs I had and helped me through my situation. I was experiencing difficulties with appliances and they responded by sending the proper people out to diagnose and help resolve the problem or have the product replaced if it was beyond repair. I believe they set some very high standards for other home warranty companies. We've never been disapointed and we feel like they are fair and their pricing is good. We as a family trust Frist American completely.

6 years ago

Reply from First American Home Warranty

Bill, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved.

Oct. 19th, 2021

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Verified Customer

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Dennis

I had a problem with the refrigerator ice maker which was part of my warranty package. I called and they sent somebody to me within twenty four hours and they were not able to perform the job on that particular brand of product but they called within the twenty four hour window and First American Warranty found a second vendor and they called and were very prompt. They kept me informed the entire way so the customer service was excellent. They exceeded my expectations.

6 years ago

Reply from First American Home Warranty

Thank you Dennis for your feedback.

May. 29th, 2019

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Verified Customer

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Jim

So far they answered all our questions and on our first claim they responded fast and completed it

2 months ago

Reply from First American Home Warranty

Jim, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!

Sep. 24th, 2025

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Verified Customer

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Francoise

Terrific response and prompt service ! Very happy with First American warranty😁

2 months ago

Reply from First American Home Warranty

Francoise, Thank you for your five-star rating! We truly appreciate your support and are pleased to know you had a positive experience.

Sep. 17th, 2025

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Verified Customer

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Robert

They have always had our back and taken care of us

1 month ago

Reply from First American Home Warranty

Robert, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Nov. 9th, 2025

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Verified Customer

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Fred

because they were highly recommended and value was good

1 month ago

Reply from First American Home Warranty

Fred, Your feedback is invaluable to us—thank you for the perfect rating!

Nov. 9th, 2025

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Verified Customer

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Willie

Great service and very knowledgeable and professional

1 month ago

Reply from First American Home Warranty

Willie, We’re grateful for your kind review!

Nov. 9th, 2025

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Verified Customer

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Shirley

Good service. Friendly people. Good communications.

1 month ago

Reply from First American Home Warranty

Shirley, We appreciate you taking the time to share your five-star review with us!

Nov. 9th, 2025

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Olatunde Precious

First American Home Warranty is a very reliable service provider,they help in fixing or repairing home appliances with their different plan base on your budget,they make service very affordable for customers and delivers quickly with no waist of time, they have an online portal that makes requesting easy, they are good friends with homeowners because they are very easy to work with and very fast to deliver. For me i recommend FAHW for and home services because you won't regret working with them .

6 months ago

Reply from First American Home Warranty

Olatunde, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We will continue to be here for you should you need us in the future!

May. 20th, 2025

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Verified Customer

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Ashok

First of all the assigned service company takes two days to respond after the claim is registered with FAHW. Then it takes 7 days to come and evaluate. Then it takes few more days for approval by FAHW. Then after few days the work is done. So it takes about 2 weeks before the problem is fixed. This is ridiculous inspite of having a high plan with FAHW. Very disappointing.

1 year ago

Reply from First American Home Warranty

Ashok, Thank you for this feedback. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Oct. 30th, 2024

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Verified Customer

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Sharon

The caliber of contractors is mostly poor. I had a VERY DIFFICULT EXPERIENCE with replacing my air conditioning unit. Contractor lied continuously and ordered wrong unit. Took over two months during 115 degree heat to replace it. They broke ceiling in my closet and First American would not help me. I fought contractor to get it fixed and it was redone poorly. Two years later I am still dealing with the consequences of that contractor.

1 year ago

Reply from First American Home Warranty

Sharon, Here at First American Home Warranty, we strive for excellence, and are disappointed to hear that you received anything less. We hope the next time you may need us, you will give us another chance to meet your needs.

Sep. 18th, 2024

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Verified Customer

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Anastasia

I’ve been with FAHM for many years now. They have steadily been upgrading their contract workers. They have been honorable and supportive on difficult cases over the years with a great management team. My previous company was a disaster. I have recommended First American to many friends & neighbors.

1 year ago

Reply from First American Home Warranty

Anastasia, Thank you for taking a moment to share your review. It is wonderful to know that we have been able to be there for you when you needed it most and that you recommend us. We look forward to being there for you, should you ever need us again!

Jul. 19th, 2024

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Verified Customer

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Celestine Tiller

Fortunately, I have only had to use it 3 times in several years. It is worth it to me to be able to make one phone call to have something repaired or replaced. The last time I made a call, I found out that the appliance was not broken and cancelled the call. The repairman was very cooperative and did not give me a hard time; even suggested that I call hm back after I checked. I appreciated that.

1 year ago

Reply from First American Home Warranty

Celestine, Thanks so much for taking the time to share your review! We're glad you chose us and look forward to being here when you need us again.

Jul. 10th, 2024

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Verified Customer

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Debra Haralson

American home warranty had fulfilled their promise to replace appliances that couldn’t be repaired. They were quick to give instructions on how to go about obtaining a new appliance and once we sent in our receipt, we got our check within a week.

1 year ago

Reply from First American Home Warranty

Debra, Thank you for taking a moment to share your five-star review with us! It is wonderful to know that we were able to replace your appliance for you. We look forward to being there the next time you may need us.

Apr. 16th, 2024

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Verified Customer

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Jose Valencia, CA

Every time I’ve had a problem it got resolved Within a reasonable time and customer service has been excellent at making sure I understood the process. Over all technical and customer service have been top notch. Thank you

1 year ago

Reply from First American Home Warranty

Jose, Thanks so much for taking the time to share your review with us!

Jan. 19th, 2024

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Verified Customer

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Traci Chino Hills, CA

It's quick and easy to file a claim with First American Home Warranty. All you have to do is click a button. The contractors usually do a good job with contacting you within an appropriate time period. I have only experienced an issue once regarding the repair of my fridge. It took a while for repair as I was told the contractor was awaiting receipt of a part.

1 year ago

Reply from First American Home Warranty

Traci, Thank you for taking a moment to share your experience with us. It is great to know that placing a claim with us is easy. We look forward to being there for you, should you ever need us again!

Jan. 17th, 2024

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Verified Customer

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gun slinger57 LA

Fantastic company we had a lot of things go wrong all in the same month washing machine dishwasher and refrigerator had a bit of a problem getting the refrigerator and it did take a bit of time about 30 days when they couldn’t get a new one they mailed me a check and I went and bought one nice company I am completely satisfied

2 years ago

Reply from First American Home Warranty

Thank you for sharing your recent experience with us! It is great to know that we were able to be there for you when you needed it most. We will continue to be here for you should you need us in the future.

Sep. 26th, 2023

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Verified Customer

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Cynthia Milpitas, CA

I'm leaving four stars because your warranty company needs to have your back. Instead I have to be calling the companies that they randomly select to perform the work on my home, Checking that the approvals are in and the work gets scheduled in a timely manner. I shouldn't be the one doubling back on these companies to get things done on my home. Not ok.

2 years ago

Reply from First American Home Warranty

Cynthia, We appreciate you taking a moment to share your feedback with us. We will definitely share your comments with our team to ensure our quality of service meets our customers’ expectations. We look forward to being there for you, should you ever need us again.

Sep. 6th, 2023

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Verified Customer

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Cathy Buatt Memphis, TN

Our garage door started going up and down on its own and company came out that day and fixed it. One of our heating units went out on a Saturday and no appts available until following Friday when we were out of town for a planned trip. We returned on next Monday and they called with an appt and came out to relight pilot light and remove some residue fromthermalcouple. Tuesday the heating unit went out again. It was assigned to a different company. I called them and was told by the person answering he would call me back. He never did so I called him back. He said could send someone next day as his person had broke his thumb. No one showed for the appt so I did a resubmission. And it was assigned to yet another company who scheduled me a a workin appt today which is pending.

2 years ago

Reply from First American Home Warranty

Cathy, Thank you for taking the time to share your experience with us. We are glad that we were able to assist in having your claim ultimately resolved. We look forward to being there for you, should you ever need us again!

Jan. 4th, 2023

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Verified Customer

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Marianne Curcio Nipomo, CA

We just moved into our new home & experienced a lot of issues with our garage opener. I opened a claim with FAHW and the problem was solved very quickly! So glad we had this home warranty, as we would have had to purchase a new opener.

2 years ago

Reply from First American Home Warranty

Marianne, Thank you for sharing your review with us! It is great to know that we were able to resolve your claim promptly. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 13th, 2022

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Verified Customer

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Tim Gardner Columbus, OH

We signed up with First American at the request of our realtor when we purchased our first home That was almost 16 years ago! we have utilized First American's services during this time as well with successful results and no issues.

2 years ago

Reply from First American Home Warranty

Tim, Thank you for your review. It is wonderful to know that you have been apart of the First American Home Warranty family for 16 years! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 14th, 2022

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Verified Customer

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Scott Green Spartanburg, SC

I've been with First American for almost 8 years now. They have been very helpful in every situation that I've encountered and they handled everything with professionalism and promptness. I've recommended them to others that are now as pleased as I am.

3 years ago

Reply from First American Home Warranty

Scott, We appreciate you taking the time to share your experience! It is wonderful to know that we have been able to be there for you and that you recommend us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 1st, 2022

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Verified Customer

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Martha Lugo Manteca, CA

Fast good service. They assist from start to find you best guaranteed technical experience and support for your items to take care of everything. And followed up Renewal date for next year. Great service and pricing and scheduling.

3 years ago

Reply from First American Home Warranty

Martha, Thanks so much for taking the time to share your experience with us!

Oct. 26th, 2022

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Verified Customer

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J Jefferson Manvel, TX

My refrigerator was leaking water and three repair men came out and none of the three could fix it. When my sister called the office and explained the problem the next thing was a new refrigerator. I have been happy every since. Its a good company and I do appreciate them.

3 years ago

Reply from First American Home Warranty

J Jefferson, We appreciate you taking the time to share your review with us. It is great to know that we were able to provide you with a replacement refrigerator. We look forward to being there for you, should you ever need us again!

Nov. 1st, 2022

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Verified Customer

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GWEN E Wizner Sacramento, CA

They take care of business and get you a company to fix your problem but it is so slow sometimes.. takes week or better.. I had a problem with my oven two years ago and it had to be replaced.. took two months or month and a half to get it resolved.. brought wrong oven first time then had to wait for next one etc on and on but finally got the right one and it is great..

3 years ago

Reply from First American Home Warranty

Gwen, Thank you for taking a moment to share your review with us. It is disappointing to hear that you may have experienced these issues during your recent claim. We work closely with our contractors to ensure issues are handled promptly and truly appreciate your patience. We look forward to being there for you, should you ever need us again.

Sep. 30th, 2022

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Verified Customer

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Marian Ramos San Antonio, TX

I did make a claim ,that was easy to do.The staff were professional and knowledgeable. But still friendly and polite.The company who came and the plumber himself was very polite and knowledgeable. I was told the problem,what was covered and what not .My cost upfront and the job was done quickly .The whole thing was very quick and easy.

3 years ago

Reply from First American Home Warranty

Marian, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 22nd, 2022

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Verified Customer

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Susan M Sharp Dayton, OH

I work in Real Estate and have heard the horror stories from other warranty providers. I have NEVER had a problem with First American. I've had small and large repairs/replacements and it has always gone smoothly; start to finish.

3 years ago

Reply from First American Home Warranty

Susan, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we have been able to be there for you throughout your claims. We look forward to being there for you, should you ever need us again!

Sep. 1st, 2022

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Verified Customer

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Cherie Glover Charlestown, IN

Everyone that I have delt with has been wonderful and prompt in getting things taken care of. I have to give special applause to Marie L! She was very personable and professional! She gave me help in ways that I never expected a warranty company to be able to do. She and this company are the best!!

3 years ago

Reply from First American Home Warranty

Cherie, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you! We look forward to being there for you, should you ever need us again.

Sep. 2nd, 2022

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Verified Customer

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Martha Beckett Eads, TN

I started with an insurance company to alleviate the stress of finding someone to do work if needed. Always there is a wait sometimes long wait for company to come. They respond immediately but one company even told me for a fee they would come sooner. When they come they usually don't have the part and have to come back. I have had one tell me he would have to tear out a brick wall to stop my leak. Y'all didn't cover brick repair. I have had some one repair an air conditioner that blew hot air afterwards because they forgot to close the side. Another time they put in a drain upside down and later it caused the machine not to work. I had a leaking ice maker fixed and after warranty up it broke but that may just be coincidence even tho same problem. I am really wondering if I would had same hassle with out paying a yearly fee.

3 years ago

Reply from First American Home Warranty

Martha, Thank you for taking a moment to share your review with us. Sometimes contractors may have to place an order for a part and then return to complete the service. Regarding modifications such as brick repair, this may fall under non-covered costs, per your contract. Our team would be happy to go over any questions or concerns that you may have with your claims. We hope the next time you may need us, you will give us another chance to meet your needs.

Sep. 2nd, 2022

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Verified Customer

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Sharon San Diego, CA

Prompt response to service request. When the appliance company did not follow through with repairs, a representative called me to explain the situation and promised immediate follow up. The next company that was assigned followed up immediately, completed repairs, was professional and knowledgeable. All appliances work properly now.

3 years ago

Reply from First American Home Warranty

Sharon, We appreciate you taking the time to share your experience with us! It is awesome to hear that your issue was resolved. We look forward to providing you great service in the future.

Aug. 12th, 2022

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Verified Customer

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Carmen Sanchez Pearland, TX

I called a few weeks ago, to inquire on my renewal coming up. Representative I talked to was professional and took time to explain my coverage. Coverage I didn't realized I had with current contract. We didn't receive info as to the coverage when we initially purchased contract August 2017.

3 years ago

Reply from First American Home Warranty

Hi Carmen. It's a great thing you reached out! We look forward to servicing you in the future!

Aug. 4th, 2022

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Verified Customer

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Carol A. Easterwood

During my first year in my newly purchased home, I needed to use my FAHW services 4 times. Their response time was great! The service individuals who came out did a wonderful job and took care of the problems. They replaced my washer with a new one, which is such a joy to use. I'm thankful I have this warranty!!

3 years ago

Reply from First American Home Warranty

Carol, We appreciate you taking the time to share your five star review with us! It is wonderful to know that we were able to be there for you when you needed it most. We appreciate your continued trust in us.

Jul. 20th, 2022

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Verified Customer

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Ronald Hebert Orange, TX

Settled my claim quick and easy. Called about hot water heater leaking. Was able to get a contractor of my choice. The job was complex quick and easy. Had my reimbursement payment in the mail in about a weekin the mail in about

3 years ago

Reply from First American Home Warranty

Ronald, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Jul. 14th, 2022

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Verified Customer

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KIM S STEARNS El Paso, TX

I learned a lot about roofing and after several neighbors got roofs I learned the big difference in coverage of other insurance companies. Let me Just say My neighbors are ALL jealous of me. Any time I needed a question answered EVERY person I spoke with was professional , patient, and understanding. So For ALL of this I say THANK YOU :o)

3 years ago

Reply from First American Home Warranty

Kim, We are thrilled to hear what a fantastic experience you've had! We look forward to being there for you, should you ever need us again.

Jun. 24th, 2022

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Verified Customer

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J Glenn Gulfport, MS

I am very satisfied with First American Home Warranty. Since joining I be had peace of mind knowing they will take care of any issues that arise. I made three claims over my tenure and all were taken care of with great service people that are knowledgeable. I'm so glad they were recommended to me!

3 years ago

Reply from First American Home Warranty

J, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we have been able to provide you with peace of mind. We look forward to being there for you, should you ever need us again.

Jun. 24th, 2022

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Verified Customer

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Shannon James Carmel Valley, CA

The service has been outstanding and we are very, very impressed with all aspects of First Am HW. Unfortunately we had to use the warranty when we moved there since the AC was not working properly. But we were taken care of and grateful we have the coverage through FAHW.

3 years ago

Reply from First American Home Warranty

Shannon, Thank you for putting your trust in us! We are pleased to hear your concerns have been resolved.

Jun. 24th, 2022

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Verified Customer

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Roberta McCord Hemet, CA

There's always room for improvement. I was pleased with Accord Appliance service but waited a long time on hold trying to schedule an appointment as well as a follow-up appointment. The system didn't recognize me regardless of what information I used so was forced to wait on hold to talk to a live person. Hopefully I won't have that problem next time I need service.

3 years ago

Reply from First American Home Warranty

Roberta, We appreciate you taking a moment to share your review with us. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We will continue to be here for you should you need us in the future.

Jun. 10th, 2022

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Verified Customer

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Paul Rodriguez Fresno, CA

I've had my dryer exchanged for a brand new one. The experience was pleasant, I was really impressed by how quick it got done(I think it was done in 4 days from the day I called to them installing it) , then they fixed my fridge (that was done within 2 days)

3 years ago

Reply from First American Home Warranty

Paul, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

May. 26th, 2022

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Verified Customer

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Danyl

When I did start to open my first file, they were going to find me plumber within an allotted amount of time. When that time came, I got an email saying I needed to find my own contractor. I had plumbing backing up, and it was an emergency. I am giving 4 stars because they refunded my deposit because I ended up canceling the order because it was cheaper than I had feared. They were very helpful for that resolution.

3 years ago

Reply from First American Home Warranty

Danyl, We appreciate you taking the time to share your review with us! It is great to know we were able to assist in having your issues resolved.

Apr. 14th, 2022

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Verified Customer

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Barbara McLain Magalia, CA

Number one they're very reasonable in price. Number two when I had to have my dishwasher fixed they got in touch with the person it was to fix it this person came out fixed it and it was perfect I have never had another problem. And they are so prompt with everything.

3 years ago

Reply from First American Home Warranty

Barbara, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Mar. 22nd, 2022

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Verified Customer

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Shirley Joseph Orange, TX

When my refrigerator and my microwave went out First American went to work. The repair man was calling me and setting up a appointment. I would recommend them to friends and family, well I have already. Thank you First American.

3 years ago

Reply from First American Home Warranty

Shirley, Thank you for putting your trust in us. We are thrilled that you have recommended First American Home Warranty to friends and family! We look forward to being there for you, should you ever need us again.

Feb. 23rd, 2022

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Verified Customer

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shelley baer Indio, CA

I am a new subscriber, but I had a problem with my dryer immediately after I signed up, and I was able to put in a request with no problem and get the situation resolved. I have only had one other warranty company which was much more expensive and did not cover the same amount of appliances. So far, so good with First American Home Warranty!

3 years ago

Reply from First American Home Warranty

Shelley, It is fantastic to know that we have been able to be there for you when you most needed it. We look forward to being there for you, should you ever need us again.

Dec. 14th, 2021

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Verified Customer

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Melanie Dickman El Dorado Hills, CA

I have been with First Am for over 25 years. I refer my clients to them. The rep I had in Los Gatos was fabulous and I have found Stephanie J. to be equally as great as Irs L. was. Very responsive and makes sure the problems get resolved.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback Melanie!

Jun. 4th, 2021

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Verified Customer

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Marcus Edwards San Angelo, TX

I have had FAHW in the past and recently reconnected with them once we purchased or forever home and a rental. They have been super professional and help me with getting the right coverage needed to keep my houses protected. Great company and they make things hassle free

4 years ago

Reply from First American Home Warranty

Thank you Marcus for your feedback, we appreciate it.

May. 25th, 2021

First American Home Warranty Reviews