First American Home Warranty: Read 4,368 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Montclair, CA

I have used it a number of times. They got the problems fixed and I haven't had any problems afterwards. They use independent companies that they hire to do different things and most of the time they get it done right away. I'll probably continue to be with them for awhile because I live alone and I can't fix everything myself. I have recommended it to a number of my friends and coworkers already.

6 years ago

Reply from First American Home Warranty

We appreciate your review and thank you for choosing First American.

Aug. 9th, 2019

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Verified Customer

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Patty Morro Bay, CA

It's a great value. I choose to use it on some plumbing issues two weeks ago and they were outstanding, they were very quick and I am a very happy client. I don't like the going to the one eight hundred number because that is a robot and you can't get anybody to talk to. I am constantly emailing my representative or inside people so I can get the service I want. It is difficult to put in a claim on the phone because they're not from America and are hard to understand.

6 years ago

Reply from First American Home Warranty

Thank you Patty for your review.

Jun. 25th, 2019

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Verified Customer

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Donald Gulf Breeze, FL

I've had good experiences the two times that I have used the First American Home Warranty. Just recently I had the soap sanitizer go out and they came over bringing a new sanitizer and installed it and got it back up and running with very little effort. The person that came over to fix the pool was the same one that came over last year and both times he did a good job fixing the whole filter.

6 years ago

Reply from First American Home Warranty

Thank you for taking the time to leave us a review, Donald. We appreciate you and your time.

Jun. 17th, 2019

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Verified Customer

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Anonymous Carmel-by-the-Sea, CA

They actually answer the phone in a timely manner. The fan that was not working so they ordered the part. And it took a little longer because the staffing was sick and they had to reorder the part because it was faulty. It took a little longer than we had anticipated. But I was impressed that they kept calling back and checking in with me because other warranty companies do not do that.

6 years ago

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Verified Customer

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Donna Rescue, CA

They are right on it. They called me to take care of it. I'm surprised it was extremely fast. I called them and told them that something went out and they had someone out here the next day. First American Warranty kept me informed on what people were coming and if I could make it and it was okay. They were just very informative. I didn't have to do anything but a phone call to let him know. Just keep doing what you're doing. Excellent customer service and it's well worth the fees for the policy.

6 years ago

Reply from First American Home Warranty

Hi Donna. Thank you for taking the time out of your busy day to let us know how we are doing. We appreciate you and your time!

Jun. 17th, 2019

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Verified Customer

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Roy Playa del Rey, CA

Everyone has been very good about getting a repair person here in a timely manner. I've been happy with the people that they send to do the repairs. I needed a dishwasher repair and they ordered the parts and repaired it. It works fine now. I've been happy with the service we've had. We've been with First American for close to twenty five years now.

6 years ago

Reply from First American Home Warranty

Roy, thank you for 25 years of being a loyal customer. We are so happy to hear that your claim went smoothly. We look forward to servicing your next claim.

Jun. 17th, 2019

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Verified Customer

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Daniel Littlerock, CA

We've had First American Home Warranty for almost fourteen years when we bought our home. We really enjoyed their service and continue with it. They've always been there. They are good people to help you and they get the job done. About two or three weeks ago our kitchen sink backed up and I called them and they were out the next morning and within fifteen minutes it was unlocked. The company they used was very nice and we haven't had a problem since.

6 years ago

Reply from First American Home Warranty

Hi Daniel. Thank you for your continued business and for taking the time out of your day to leave this review. We appreciate you and look forward to servicing your next claim.

Jun. 17th, 2019

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Verified Customer

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Rodney

They follow up and make sure that everything is taken care of and I like that. We have used it several times and we've been pleased with the service we have gotten. They always come through on getting everything repaired and they follow up afterwards. I wish they had more people that work for them in our areas. We are in Kentucky and sometimes they've sent people from way up in Ohio. If they had more local people to do the work that would be better.

6 years ago

Reply from First American Home Warranty

Thank you for the feedback, Rodney. We are always looking for new contractors to join our network.

Jun. 17th, 2019

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Verified Customer

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Corliss

The last time I called and got assistance. They've been extremely helpful. Last week my A/C unit when out and they were extremely helpful. They explained when they would sent people out and they set up an appointment. The guy came out and explained everything to me step by step detailed and everything. He even showed me if we needed to correct the problem again. Customer service allows us to pay the payment online which is really great and it is very affordable and their sales is very knowledgeable of what is going on and very helpful.

6 years ago

Reply from First American Home Warranty

Thank you for the review, Corliss!

Jun. 17th, 2019

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Verified Customer

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David

We had a couple of stove top repairs. They came and fixed it a couple of times and then decided it was time for a new one so they replaced it. We have had a refrigerator that had to be repaired and they did it. When we have a problem, we call First American and it is handled. They take care of it and follow up with us. If we aren't happy, all we have to do is call you and you handle it.

6 years ago

Reply from First American Home Warranty

Thank you for the feedback, David. We appreciate you.

Jun. 17th, 2019

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Verified Customer

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Sye

They're pretty good. They don't always follow up but you get call backs for appointments and send me an email saying the appointment was made so that's good. One time my air conditioner stopped working and I called and they sent somebody out. He worked on it and I had to call back a few days later because it started leaking. And that was because the technician didn't get the pan set right so I called another company just to verify. The customer service does a pretty good job. They call and give me what I want or what I need and I usually get a confirmation call no later than the next day so that's a good thing for me.

6 years ago

Reply from First American Home Warranty

Thank you for the feedback, Sye.

Jun. 17th, 2019

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Verified Customer

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Anonymous

The technician that handled the problem called us and he kept right on top of it, even though it took longer than we had wished but it wasn't their fault. The person they sent out had difficulty with the space. It wasn't quite big enough for the dishwasher but she was right there the whole time. The lady followed up every day and kept us abreast of what was going on.

6 years ago

Reply from First American Home Warranty

Thank you for the positive feedback. We appreciate you taking the time to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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Anonymous

I think they do a pretty good job but it's a little bit hard to manage. Often times there's not someone in our area to use for contracting but I think they try to make it work. We had a refrigerator door that would not automatically shut so we called them and it was one of those times that they didn't have someone on contract for that type of refrigerator but they allowed us to use another contractor. And then there was some discussion about what was going to be covered and what not. The confusing part was I couldn't remember which way it went but they kept talking about what wasn't covered and they didn't seem to match very well. My only other comment was that the booklet that was sent to me seems to be a different version from what the customer service person was talking about in terms of things that are covered and not. There's a very lengthy list of things that aren't covered.

6 years ago

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Verified Customer

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Tony

The home already had First American Home Warranty and we just continued it because it has definitely helped us with things that have broken. Home Warranty is in contact with us when we have a problem to see if the problem has been resolved and if we're satisfied with how it was resolved. We've used it several times for some kitchen appliances and just recently our garage door opener broke. And they came out to fix it. They're just very prompt and courteous. And it seems to me like they want to know if we were satisfied with what was done.

6 years ago

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Verified Customer

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Las Vegas Homes Network

The customer service is very accommodating. Any questions that I had were answered in an honest opinion from them. My water tank had been going out and I had to call. Within the next day we had an appointment and the following day they were able to just replace it. They were very truthful and accomplished it in the time we talked about. First American Home Warranty is a very good and reliable company.

6 years ago

Reply from First American Home Warranty

Thank you for the positive feedback! We are happy to be of service.

Jun. 17th, 2019

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Verified Customer

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Josh

Every time we call, I'm able to get in contact with somebody to help us resolve whatever issue we may have. We had our washer go out on us and they immediately got us connected with a tech to come out and look at it and we were able to fully replace it at no charge to use other than the initial fee to have the tech come out. We haven't had to pay really anything out of pocket and we've had three different expensive repairs done for just thirty five dollars each.

6 years ago

Reply from First American Home Warranty

Thank you for taking the time to leave a review, Josh. We appreciate you and your time.

Jun. 17th, 2019

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Verified Customer

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Gordon

We had a garbage disposal that wasn't working. They came out and the young man that came out didn't know what the garbage disposal was supposed to do and he said that there was nothing wrong with it. So we let it go and a few months later it got bad and I called again and they sent another person out. He said that the garbage disposal wasn't working and he replaced it. He was in and out in thirty minutes and he did an excellent job.

6 years ago

Reply from First American Home Warranty

We are happy to hear you have a new garbage disposal, Gordon. Thank you for taking the time to let us know how your recent claim went.

Jun. 17th, 2019

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Verified Customer

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Mark

I have already recommended it to people. I think their customer service is excellent, every now and again there is a bad connections but often enough it is good. We used it a month ago and they sent a nice gentleman here to check out the washer and it was going to cost more repair than to replace so First American sent use a check and we got a new one. It takes away the hassle of finding a contractor, they do all the legwork.

6 years ago

Reply from First American Home Warranty

Hi Mark. Thank you for your review and for choosing First American!

Jun. 3rd, 2019

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Verified Customer

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Anonymous North Fort Myers, FL

It was in the closing paperwork for my house and I have kept it up past the year in case there is something wrong. If something is wrong, I can go online and order it and they fix the problem. They did everything they needed to do and kept me informed by calling. When I used the warranty on the garbage disposal, they sent a plumber and he fixed it. They come promptly, by the next day, and it works out. The plumbing service they sent when the garbage disposal wasn't working was friendly and showed my son how to fix it if it happened again, which was really good.

6 years ago

Reply from First American Home Warranty

Thank you for your review.

Jun. 4th, 2019

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Verified Customer

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Irma

I haven't had any issues when filing requests and stuff. I had to file a claim for my garbage disposal but then I ended up fixing the problem myself. Something else then was wrong with it and the company came and they were in and out in like 15 minutes and there were no issues. I've had a home warranty company before and I did not like them. I would call and make a claim and they would say it was covered and then they would send me a bill and say that it wasn't covered. So I didn't want to get another warranty but so far so good.

6 years ago

Reply from First American Home Warranty

Hi Irma. We appreciate your feedback and thank you for choosing for First American.

May. 29th, 2019

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Verified Customer

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Pam

When we call, they get someone out here pretty quick and we've used them several times and everything's gone pretty good. We have a washing machine that was messed up and we called them out and they fixed it, but not it's messed up again and they're having to come back out again. They do everything they say they're going to do and we've been very happy with them so far. They do everything in a very timely manner and all the employees are very nice and get done what we need them to get done.

6 years ago

Reply from First American Home Warranty

Thank you Pam for your review.

May. 29th, 2019

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Verified Customer

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Donna

They have been absolutely amazing. They were able to quickly respond to calls and the contractors that they use are absolutely fabulous. My washer went out and they went ahead and replaced it. Then my dryer died and they replaced it. And my water heater went out and they placed it. They immediately came out and they've done a lot for us. They respond quickly and their contractors respond quickly. I would recommend First American Home Warranty to almost anybody who buys a house. They're in great hands.

6 years ago

Reply from First American Home Warranty

Thank you Donna for taking the time to provide us with your review. We are glad to hear your appliances and water heater were replaced. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Anonymous

I wanted the double locks changed on the house and they were out there the next day. The person that did it was very cordial and explained what he was doing and the options that I had when there was an extra cost. It was a good experience all around. It was easy to schedule an appointment and I didn't have to wait and extended period of time. Sometimes it can be kind of confusing getting on the correct website and a lot of times you end up on the site for a home warranty search engine instead of the one where you want to get the service.

6 years ago

Reply from First American Home Warranty

Hello. We appreciate your feedback and thank you for choosing First American.

May. 29th, 2019

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Verified Customer

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Elisa

They were prompt and answered my questions, they send somebody right away which was very helpful. I had to use my warranty a few times actually. We just purchased a home and realized that the dishwasher door wasn't latching properly and the ice maker on our fridge wasn't making ice. The plumber had broken one of the valves into it. They are reasonable, friendly, and hardworking. All the things that I would want in the company to service my home. Keep up the great work.

6 years ago

Reply from First American Home Warranty

Elisa, thank you for taking the time to provide us with your review. We appreciate it.

May. 29th, 2019

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Verified Customer

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Anne

When the first contract for a repair person did not work out, they imemdiately found another store. I had a refrigerator icemake issue where the water was going all over the inside of the freezer causing stalactites and stalagmites and First American found a vendor to come out and fix the problem but the vendor could not come out for two weeks and when I said that wasn't accetable, First American found another source immediately. They responsed immediately to the concern that I had.

6 years ago

Reply from First American Home Warranty

Hi Anne. We appreciate your review. Thank you.

May. 29th, 2019

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Verified Customer

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Julianna

Whenever I had a claim, they came pretty fast and they work fast. Another company took forever to get somebody here and they didn't know what they were doing. First American has people that come and fix things and they know what they're doing. I think for my it's most important. I had a plumbing issue and I called First American to put the claim in and they came and fixed it. They always come and professionally fix things and you don't have to think about it.

6 years ago

Reply from First American Home Warranty

Hi Julianna. Thank you for your review.

May. 29th, 2019

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Verified Customer

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Karla

They are always friendly and overall, I recommend First American. I used it to replace my heater and everything went very well. Everyone is knowledgeable and they have folks from companies in the area that were professional and got the job done quickly. I hope that the service call doesn't keep increasing. Right now it's 70 dollars a call and I hope that it doesn't increase anytime.

6 years ago

Reply from First American Home Warranty

Hi Karla. We appreciate your feedback, thank you.

May. 29th, 2019

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Verified Customer

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Joyce

We've had a couple of claims and they've been very responsible and quick. There was a couple of issues when we first bought the house. A couple of weeks in, the furnace and heating air conditioning went out and we called them and they sent somebody out to replace the unit so it it took about a week or so. Unfortunately, the contractor that they hired to do it everything talked about buying a new thermostat for three hundred and some dollars and come to find out it was only about thirty dollards and it was the wrong one for the unit. And it wasn't working and we ended up paying like two thousand dollars. We had some other people come out and they were the ones that actually found the issue and told me some of the issues and they got it fixed working great. When I called First American, the first contractor they sent out to us was not reputable and they just basically said too bad, we can't do anything about it.

6 years ago

Reply from First American Home Warranty

Hi Joyce. Thank you for the review. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Bill

I found them to be very understanding and very willing to communicate and discuss whatever needs I had and helped me through my situation. I was experiencing difficulties with appliances and they responded by sending the proper people out to diagnose and help resolve the problem or have the product replaced if it was beyond repair. I believe they set some very high standards for other home warranty companies. We've never been disapointed and we feel like they are fair and their pricing is good. We as a family trust Frist American completely.

6 years ago

Reply from First American Home Warranty

Bill, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved.

Oct. 19th, 2021

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Verified Customer

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Dennis

I had a problem with the refrigerator ice maker which was part of my warranty package. I called and they sent somebody to me within twenty four hours and they were not able to perform the job on that particular brand of product but they called within the twenty four hour window and First American Warranty found a second vendor and they called and were very prompt. They kept me informed the entire way so the customer service was excellent. They exceeded my expectations.

6 years ago

Reply from First American Home Warranty

Thank you Dennis for your feedback.

May. 29th, 2019

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Verified Customer

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Trevor

They're very easy to work with . They've been able to help us a few times in one year

2 months ago

Reply from First American Home Warranty

Trevor, Thanks so much for your review. It’s great to know we met your expectations—we aim to keep doing just that!

Feb. 17th, 2026

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Verified Customer

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Suzanne

I had American Home Shield and their rates kept increasing. Found First American and the rates were better

2 months ago

Reply from First American Home Warranty

Suzanne, Thanks so much for sharing your great feedback!

Feb. 17th, 2026

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Verified Customer

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Jorge

First American Home Warranty claims that I had an existing issue with my swimming pool Valve and declined the service, they took my service call money.

2 months ago

Reply from First American Home Warranty

Jorge, Thank you for your comments. We requested additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Feb. 13th, 2026

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Verified Customer

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Sonia

Worst company ever, Jessica please read my email, I’ve reply back to you and copied Unless your email it’s been automatically sent and never checked, you won’t know what’s really going on with your company

2 months ago

Reply from First American Home Warranty

Sonia, Thank you for your comments. We requested additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Feb. 13th, 2026

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Verified Customer

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Kristi

Waste of money. Can not use trusted service providers unless they’ve contracted with the company. Which means no independent evaluation or recommendation from a certified professional that you may have used for decades.

2 months ago

Reply from First American Home Warranty

Kristi, Thank you for sharing your feedback. We do have a trusted network of contractors that we work with and do dispatch from within that network. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 30th, 2026

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Verified Customer

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Carmela

I have been working with them for almost 20 years and I haven't had a problem with their service.

2 months ago

Reply from First American Home Warranty

Carmela, Thank you for taking the time to share your review with us. It is great to know that we have been able to be there for you when you needed it most for 20 years. We will continue to be here for you should you need us in the future!

Jan. 28th, 2026

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Verified Customer

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Kenneth

Service technicians communicated quickly. Follow up from First American was consistent for each Service request.

3 months ago

Reply from First American Home Warranty

Kenneth, We sincerely appreciate your five-star rating and your continued trust in our services!

Dec. 29th, 2025

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Verified Customer

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Cheryl

Not had to use First Am Home Warranty yet, hopefully not really needing anything, but knowing it is there is comforting.

4 months ago

Reply from First American Home Warranty

Cheryl, We're glad we could give you peace of mind—thank you for choosing us!

Dec. 17th, 2025

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Verified Customer

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Karlyn

I chose First American Home Warranty because my son referred me. He said the service is quick, if the machine can’t be repaired. It’s replac

4 months ago

Reply from First American Home Warranty

Karlyn, Thanks for letting us be part of keeping your home worry-free!

Dec. 15th, 2025

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Verified Customer

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Annie

HIgh inncreases, retired and finding it a struggle to keep up with your annual increase,after 20 year with your company I may have to terminate.

4 months ago Edited December 9, 2025

Reply from First American Home Warranty

Annie, Thank you for being a valued customer for 20 years! We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. We're glad you chose us and look forward to being here when you need us again.

Dec. 10th, 2025

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Verified Customer

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Jose

Iam very happy with america first warranty because they have a great customer service and always taking care of any problem promptly

5 months ago

Reply from First American Home Warranty

Jose, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Nov. 20th, 2025

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Verified Customer

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John

I would like the option to speak with a representative before I pay $95 for a service call. some parts of the policy that explains coverage is very vague....How do I reach someone live to speak with

6 months ago

Reply from First American Home Warranty

John, Thank you for reaching out. For additional assistance please reach out to our team at 800-992-3400 and we can help.

Oct. 3rd, 2025

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Verified Customer

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Sue

I can't give feed back as haven't needed to use this service. I have recommended to my sister. That is reason I didn't give a 5 star. The 4 star is based on the help I received signing up.

6 months ago

Reply from First American Home Warranty

Sue, Thank you for sharing your rating with us! We may ask you to share your feedback on any recent experiences you may have had with us. Whether we are assisting you with your account or a claim, we strive to continue to provide a five-star experience. We will continue to be here for you should you need us in the future.

Sep. 29th, 2025

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Verified Customer

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Anita

They were extremely helpful . Even though the company that they were working with was constantly rescheduling appointments and not showing up, they kept on top of things . Trying to help work it out in a timely manner.

9 months ago

Reply from First American Home Warranty

Anita, Thanks so much for taking the time to share your review. Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most.

Jul. 16th, 2025

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Verified Customer

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Ruben

We've had First American Home Warranty for 16yrs. I would highly recommend this company to anyone who's looking for an extended warranty company. They're a great and honest company.

9 months ago

Reply from First American Home Warranty

Ruben, We appreciate you taking the time to share your five-star review! It is always great to hear when our customers have a great experience with us. We look forward to being there for you, should you ever need us again.

Jul. 6th, 2025

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Verified Customer

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Mike

Overall the service I receive when I submit a claim has been adequate. The contractors they have sent were courteous and professional in every way and solved our appliance issues expeditiously and efficiently. I am completely satisfied with the customer service I receive and the quality of the contractors work.

10 months ago

Reply from First American Home Warranty

Mike, Thanks so much for taking the time to share your experience with us!

Jun. 9th, 2025

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Verified Customer

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JOHN ANTHONY

~As always, we are very pleased with the service as well as the representative that we have had the pleasure of working with. I highly recommend this excellent service provider!~

11 months ago

Reply from First American Home Warranty

John, We appreciate you taking the time to share your review with us. It is great to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

May. 13th, 2025

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Verified Customer

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Leon

I am looking for a company that i can trust even when i am sleeping.

1 month ago

Reply from First American Home Warranty

Leon, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Mar. 19th, 2026

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Verified Customer

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Victor

The previous owner had paid for one year.

1 month ago

Reply from First American Home Warranty

Victor, Thanks so much for taking the time to share your review with us!

Mar. 19th, 2026

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Verified Customer

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Agustin

The service was good . They repaired all damage

1 month ago

Reply from First American Home Warranty

Agustin, Protecting your home is our top priority—thanks for trusting us with it!

Mar. 19th, 2026

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