First American Home Warranty: Read 4,382 User Reviews From Real Homeowners

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Verified Customer

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Anonymous North Fort Myers, FL

It was in the closing paperwork for my house and I have kept it up past the year in case there is something wrong. If something is wrong, I can go online and order it and they fix the problem. They did everything they needed to do and kept me informed by calling. When I used the warranty on the garbage disposal, they sent a plumber and he fixed it. They come promptly, by the next day, and it works out. The plumbing service they sent when the garbage disposal wasn't working was friendly and showed my son how to fix it if it happened again, which was really good.

7 years ago

Reply from First American Home Warranty

Thank you for your review.

Jun. 4th, 2019

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Verified Customer

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Irma

I haven't had any issues when filing requests and stuff. I had to file a claim for my garbage disposal but then I ended up fixing the problem myself. Something else then was wrong with it and the company came and they were in and out in like 15 minutes and there were no issues. I've had a home warranty company before and I did not like them. I would call and make a claim and they would say it was covered and then they would send me a bill and say that it wasn't covered. So I didn't want to get another warranty but so far so good.

7 years ago

Reply from First American Home Warranty

Hi Irma. We appreciate your feedback and thank you for choosing for First American.

May. 29th, 2019

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Verified Customer

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Pam

When we call, they get someone out here pretty quick and we've used them several times and everything's gone pretty good. We have a washing machine that was messed up and we called them out and they fixed it, but not it's messed up again and they're having to come back out again. They do everything they say they're going to do and we've been very happy with them so far. They do everything in a very timely manner and all the employees are very nice and get done what we need them to get done.

7 years ago

Reply from First American Home Warranty

Thank you Pam for your review.

May. 29th, 2019

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Verified Customer

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Donna

They have been absolutely amazing. They were able to quickly respond to calls and the contractors that they use are absolutely fabulous. My washer went out and they went ahead and replaced it. Then my dryer died and they replaced it. And my water heater went out and they placed it. They immediately came out and they've done a lot for us. They respond quickly and their contractors respond quickly. I would recommend First American Home Warranty to almost anybody who buys a house. They're in great hands.

7 years ago

Reply from First American Home Warranty

Thank you Donna for taking the time to provide us with your review. We are glad to hear your appliances and water heater were replaced. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Anonymous

I wanted the double locks changed on the house and they were out there the next day. The person that did it was very cordial and explained what he was doing and the options that I had when there was an extra cost. It was a good experience all around. It was easy to schedule an appointment and I didn't have to wait and extended period of time. Sometimes it can be kind of confusing getting on the correct website and a lot of times you end up on the site for a home warranty search engine instead of the one where you want to get the service.

7 years ago

Reply from First American Home Warranty

Hello. We appreciate your feedback and thank you for choosing First American.

May. 29th, 2019

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Verified Customer

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Elisa

They were prompt and answered my questions, they send somebody right away which was very helpful. I had to use my warranty a few times actually. We just purchased a home and realized that the dishwasher door wasn't latching properly and the ice maker on our fridge wasn't making ice. The plumber had broken one of the valves into it. They are reasonable, friendly, and hardworking. All the things that I would want in the company to service my home. Keep up the great work.

7 years ago

Reply from First American Home Warranty

Elisa, thank you for taking the time to provide us with your review. We appreciate it.

May. 29th, 2019

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Verified Customer

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Anne

When the first contract for a repair person did not work out, they imemdiately found another store. I had a refrigerator icemake issue where the water was going all over the inside of the freezer causing stalactites and stalagmites and First American found a vendor to come out and fix the problem but the vendor could not come out for two weeks and when I said that wasn't accetable, First American found another source immediately. They responsed immediately to the concern that I had.

7 years ago

Reply from First American Home Warranty

Hi Anne. We appreciate your review. Thank you.

May. 29th, 2019

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Verified Customer

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Julianna

Whenever I had a claim, they came pretty fast and they work fast. Another company took forever to get somebody here and they didn't know what they were doing. First American has people that come and fix things and they know what they're doing. I think for my it's most important. I had a plumbing issue and I called First American to put the claim in and they came and fixed it. They always come and professionally fix things and you don't have to think about it.

7 years ago

Reply from First American Home Warranty

Hi Julianna. Thank you for your review.

May. 29th, 2019

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Verified Customer

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Karla

They are always friendly and overall, I recommend First American. I used it to replace my heater and everything went very well. Everyone is knowledgeable and they have folks from companies in the area that were professional and got the job done quickly. I hope that the service call doesn't keep increasing. Right now it's 70 dollars a call and I hope that it doesn't increase anytime.

7 years ago

Reply from First American Home Warranty

Hi Karla. We appreciate your feedback, thank you.

May. 29th, 2019

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Verified Customer

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Joyce

We've had a couple of claims and they've been very responsible and quick. There was a couple of issues when we first bought the house. A couple of weeks in, the furnace and heating air conditioning went out and we called them and they sent somebody out to replace the unit so it it took about a week or so. Unfortunately, the contractor that they hired to do it everything talked about buying a new thermostat for three hundred and some dollars and come to find out it was only about thirty dollards and it was the wrong one for the unit. And it wasn't working and we ended up paying like two thousand dollars. We had some other people come out and they were the ones that actually found the issue and told me some of the issues and they got it fixed working great. When I called First American, the first contractor they sent out to us was not reputable and they just basically said too bad, we can't do anything about it.

7 years ago

Reply from First American Home Warranty

Hi Joyce. Thank you for the review. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Bill

I found them to be very understanding and very willing to communicate and discuss whatever needs I had and helped me through my situation. I was experiencing difficulties with appliances and they responded by sending the proper people out to diagnose and help resolve the problem or have the product replaced if it was beyond repair. I believe they set some very high standards for other home warranty companies. We've never been disapointed and we feel like they are fair and their pricing is good. We as a family trust Frist American completely.

7 years ago

Reply from First American Home Warranty

Bill, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved.

Oct. 19th, 2021

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Verified Customer

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Dennis

I had a problem with the refrigerator ice maker which was part of my warranty package. I called and they sent somebody to me within twenty four hours and they were not able to perform the job on that particular brand of product but they called within the twenty four hour window and First American Warranty found a second vendor and they called and were very prompt. They kept me informed the entire way so the customer service was excellent. They exceeded my expectations.

7 years ago

Reply from First American Home Warranty

Thank you Dennis for your feedback.

May. 29th, 2019

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Verified Customer

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David

The repair people they chose to fix my water heater did an excellent job. Came out the next day.

2 months ago

Reply from First American Home Warranty

David, Thank you for letting us know what a great job the team did while servicing your claim!

Mar. 26th, 2026

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Verified Customer

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Sandra

I like the coverage they offer. They allow you to select the areas to be covered.

2 months ago

Reply from First American Home Warranty

Sandra, Thank you for your five-star rating. We truly appreciate your support and are pleased to know you had a positive experience!

Mar. 19th, 2026

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Verified Customer

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Edward

I like how easy it is to get help when I have a needed repair. Very friendly customer service.

2 months ago

Reply from First American Home Warranty

Edward, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Mar. 11th, 2026

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Verified Customer

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Maria

I heard from friends how much they liked their experience with FAHW, that I decided to go with them.

3 months ago

Reply from First American Home Warranty

Maria, We sincerely appreciate your five-star rating and your continued trust in our services!

Feb. 25th, 2026

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Verified Customer

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Sandra

They have been very helpful in sending me the help I need and working with me to reimburse me when I choose the company to complete my request.

3 months ago

Reply from First American Home Warranty

Sandra, Protecting your home is our top priority—thanks for trusting us with it!

Feb. 17th, 2026

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Verified Customer

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Robert

Well not sure! I tried to log on my account but you didn’t like my password so I clicked on forgot password……. Never got a email to help fix??? Guess you really don’t want my business?? Seems like you need to fix that issue!!!!!!!!!

3 months ago

Reply from First American Home Warranty

Robert, Thank you for bringing this to our attention. We are sorry that you are experiencing this issue. If you are not receiving the forgot password email, your account may be under a different email address. Please do not hesitate to reach out to us directly and our team can answer any questions you may have.

Feb. 23rd, 2026

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Verified Customer

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Brenda

It was so easy to apply I haven’t had an opportunity to use them yet but have confidence in this company

3 months ago

Reply from First American Home Warranty

Brenda, We appreciate your continued trust in us!

Feb. 11th, 2026

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Verified Customer

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Linda

I New, first American had a Great Reputation. I have confirmed this time of the time. I will never change.

3 months ago

Reply from First American Home Warranty

Linda, We're glad we could give you peace of mind—thank you for choosing us!

Feb. 11th, 2026

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Verified Customer

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Sharon

The gentleman that came to rekey my condo. On time, very knowledgeable and got it done in a timely manner

3 months ago

Reply from First American Home Warranty

Sharon, Thank you for letting us know what a great job the team did while servicing your claim. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Feb. 11th, 2026

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Verified Customer

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Donnetta

I have been a customer for many years and I have never had a problem with them always reliable and dependable

3 months ago

Reply from First American Home Warranty

Donnetta, Thank you for taking a moment to share your review. Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Feb. 6th, 2026

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Verified Customer

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Robert

We bought this warranty with our house last year and it has been an excellent service. Fast, friendly, and worth every penny.

4 months ago

Reply from First American Home Warranty

Robert, Protecting your home is our top priority—thanks for trusting us with it!

Jan. 22nd, 2026

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Verified Customer

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Cheryl

Not had to use First Am Home Warranty yet, hopefully not really needing anything, but knowing it is there is comforting.

5 months ago

Reply from First American Home Warranty

Cheryl, We're glad we could give you peace of mind—thank you for choosing us!

Dec. 17th, 2025

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Verified Customer

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Karlyn

I chose First American Home Warranty because my son referred me. He said the service is quick, if the machine can’t be repaired. It’s replac

5 months ago

Reply from First American Home Warranty

Karlyn, Thanks for letting us be part of keeping your home worry-free!

Dec. 15th, 2025

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Verified Customer

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John

I would like the option to speak with a representative before I pay $95 for a service call. some parts of the policy that explains coverage is very vague....How do I reach someone live to speak with

8 months ago

Reply from First American Home Warranty

John, Thank you for reaching out. For additional assistance please reach out to our team at 800-992-3400 and we can help.

Oct. 3rd, 2025

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Verified Customer

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Sue

I can't give feed back as haven't needed to use this service. I have recommended to my sister. That is reason I didn't give a 5 star. The 4 star is based on the help I received signing up.

8 months ago

Reply from First American Home Warranty

Sue, Thank you for sharing your rating with us! We may ask you to share your feedback on any recent experiences you may have had with us. Whether we are assisting you with your account or a claim, we strive to continue to provide a five-star experience. We will continue to be here for you should you need us in the future.

Sep. 29th, 2025

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Verified Customer

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Rebecca Abbit

My A/C went out on a Thursday in July. The first appointment offered by the vendor was on the following Tuesday, but then said they could come out on Sunday if I paid an extra $125 above the warranty's service fee. According to my neighbors I could have had another company come out the same day in an emergency, so it didn't seem like having a home warranty really helped that much. I was still out $225 for the service which ended up being a simple fix.

9 months ago

Reply from First American Home Warranty

Rebecca, Thank you for sharing your experience with us. We appreciate your patience with the contractor as they work through their appointments. The next time you may need us, we look forward to being there for you.

Aug. 14th, 2025

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Verified Customer

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Anita

They were extremely helpful . Even though the company that they were working with was constantly rescheduling appointments and not showing up, they kept on top of things . Trying to help work it out in a timely manner.

10 months ago

Reply from First American Home Warranty

Anita, Thanks so much for taking the time to share your review. Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most.

Jul. 16th, 2025

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Verified Customer

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Ruben

We've had First American Home Warranty for 16yrs. I would highly recommend this company to anyone who's looking for an extended warranty company. They're a great and honest company.

11 months ago

Reply from First American Home Warranty

Ruben, We appreciate you taking the time to share your five-star review! It is always great to hear when our customers have a great experience with us. We look forward to being there for you, should you ever need us again.

Jul. 6th, 2025

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Verified Customer

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Fred Rancho Santa Margarita, California

They are very professional and deliver prompt service.

1 month ago

Reply from First American Home Warranty

Fred, Thanks so much for taking the time to share your review with us!

May. 4th, 2026

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Verified Customer

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Salvador Riverside, California

I'm gonna happy day with my home warranty

1 month ago

Reply from First American Home Warranty

Salvador, We appreciate you taking the time to share your five-star review with us!

Apr. 30th, 2026

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Verified Customer

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Thomas Phoenix, Arizona

I haven't used any of their services yet.

1 month ago

Reply from First American Home Warranty

Thomas, Thank you for sharing your review. We look forward to being there for you should you need us in the future.

Apr. 28th, 2026

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Verified Customer

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Daria

Just getting started, ive heard good things.

1 month ago

Reply from First American Home Warranty

Daria, Thank you for taking a moment to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Apr. 21st, 2026

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Verified Customer

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Edward

First American Home Warranty was able to repair my Microwave (Broken handle). I guess the microwave was too old to find a new handle so they purchased a new microwave for me. It was great replacement. Thank you First American Home Warranty

1 year ago

Reply from First American Home Warranty

Edward, Thanks so much for sharing your great feedback with us regarding your recent service! We look forward to being there for you, should you ever need us again.

Feb. 25th, 2025

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Verified Customer

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Ashok

First of all the assigned service company takes two days to respond after the claim is registered with FAHW. Then it takes 7 days to come and evaluate. Then it takes few more days for approval by FAHW. Then after few days the work is done. So it takes about 2 weeks before the problem is fixed. This is ridiculous inspite of having a high plan with FAHW. Very disappointing.

1 year ago

Reply from First American Home Warranty

Ashok, Thank you for this feedback. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Oct. 30th, 2024

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Verified Customer

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Sharon

The caliber of contractors is mostly poor. I had a VERY DIFFICULT EXPERIENCE with replacing my air conditioning unit. Contractor lied continuously and ordered wrong unit. Took over two months during 115 degree heat to replace it. They broke ceiling in my closet and First American would not help me. I fought contractor to get it fixed and it was redone poorly. Two years later I am still dealing with the consequences of that contractor.

1 year ago

Reply from First American Home Warranty

Sharon, Here at First American Home Warranty, we strive for excellence, and are disappointed to hear that you received anything less. We hope the next time you may need us, you will give us another chance to meet your needs.

Sep. 18th, 2024

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Verified Customer

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Anastasia

I’ve been with FAHM for many years now. They have steadily been upgrading their contract workers. They have been honorable and supportive on difficult cases over the years with a great management team. My previous company was a disaster. I have recommended First American to many friends & neighbors.

1 year ago

Reply from First American Home Warranty

Anastasia, Thank you for taking a moment to share your review. It is wonderful to know that we have been able to be there for you when you needed it most and that you recommend us. We look forward to being there for you, should you ever need us again!

Jul. 19th, 2024

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Verified Customer

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Celestine Tiller

Fortunately, I have only had to use it 3 times in several years. It is worth it to me to be able to make one phone call to have something repaired or replaced. The last time I made a call, I found out that the appliance was not broken and cancelled the call. The repairman was very cooperative and did not give me a hard time; even suggested that I call hm back after I checked. I appreciated that.

1 year ago

Reply from First American Home Warranty

Celestine, Thanks so much for taking the time to share your review! We're glad you chose us and look forward to being here when you need us again.

Jul. 10th, 2024

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Verified Customer

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Debra Haralson

American home warranty had fulfilled their promise to replace appliances that couldn’t be repaired. They were quick to give instructions on how to go about obtaining a new appliance and once we sent in our receipt, we got our check within a week.

2 years ago

Reply from First American Home Warranty

Debra, Thank you for taking a moment to share your five-star review with us! It is wonderful to know that we were able to replace your appliance for you. We look forward to being there the next time you may need us.

Apr. 16th, 2024

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Verified Customer

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Jose Valencia, CA

Every time I’ve had a problem it got resolved Within a reasonable time and customer service has been excellent at making sure I understood the process. Over all technical and customer service have been top notch. Thank you

2 years ago

Reply from First American Home Warranty

Jose, Thanks so much for taking the time to share your review with us!

Jan. 19th, 2024

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Verified Customer

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Traci Chino Hills, CA

It's quick and easy to file a claim with First American Home Warranty. All you have to do is click a button. The contractors usually do a good job with contacting you within an appropriate time period. I have only experienced an issue once regarding the repair of my fridge. It took a while for repair as I was told the contractor was awaiting receipt of a part.

2 years ago

Reply from First American Home Warranty

Traci, Thank you for taking a moment to share your experience with us. It is great to know that placing a claim with us is easy. We look forward to being there for you, should you ever need us again!

Jan. 17th, 2024

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Verified Customer

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gun slinger57 LA

Fantastic company we had a lot of things go wrong all in the same month washing machine dishwasher and refrigerator had a bit of a problem getting the refrigerator and it did take a bit of time about 30 days when they couldn’t get a new one they mailed me a check and I went and bought one nice company I am completely satisfied

2 years ago

Reply from First American Home Warranty

Thank you for sharing your recent experience with us! It is great to know that we were able to be there for you when you needed it most. We will continue to be here for you should you need us in the future.

Sep. 26th, 2023

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Verified Customer

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Cynthia Milpitas, CA

I'm leaving four stars because your warranty company needs to have your back. Instead I have to be calling the companies that they randomly select to perform the work on my home, Checking that the approvals are in and the work gets scheduled in a timely manner. I shouldn't be the one doubling back on these companies to get things done on my home. Not ok.

2 years ago

Reply from First American Home Warranty

Cynthia, We appreciate you taking a moment to share your feedback with us. We will definitely share your comments with our team to ensure our quality of service meets our customers’ expectations. We look forward to being there for you, should you ever need us again.

Sep. 6th, 2023

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Verified Customer

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Cathy Buatt Memphis, TN

Our garage door started going up and down on its own and company came out that day and fixed it. One of our heating units went out on a Saturday and no appts available until following Friday when we were out of town for a planned trip. We returned on next Monday and they called with an appt and came out to relight pilot light and remove some residue fromthermalcouple. Tuesday the heating unit went out again. It was assigned to a different company. I called them and was told by the person answering he would call me back. He never did so I called him back. He said could send someone next day as his person had broke his thumb. No one showed for the appt so I did a resubmission. And it was assigned to yet another company who scheduled me a a workin appt today which is pending.

3 years ago

Reply from First American Home Warranty

Cathy, Thank you for taking the time to share your experience with us. We are glad that we were able to assist in having your claim ultimately resolved. We look forward to being there for you, should you ever need us again!

Jan. 4th, 2023

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Verified Customer

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Marianne Curcio Nipomo, CA

We just moved into our new home & experienced a lot of issues with our garage opener. I opened a claim with FAHW and the problem was solved very quickly! So glad we had this home warranty, as we would have had to purchase a new opener.

3 years ago

Reply from First American Home Warranty

Marianne, Thank you for sharing your review with us! It is great to know that we were able to resolve your claim promptly. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 13th, 2022

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Verified Customer

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Tim Gardner Columbus, OH

We signed up with First American at the request of our realtor when we purchased our first home That was almost 16 years ago! we have utilized First American's services during this time as well with successful results and no issues.

3 years ago

Reply from First American Home Warranty

Tim, Thank you for your review. It is wonderful to know that you have been apart of the First American Home Warranty family for 16 years! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 14th, 2022

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Verified Customer

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Scott Green Spartanburg, SC

I've been with First American for almost 8 years now. They have been very helpful in every situation that I've encountered and they handled everything with professionalism and promptness. I've recommended them to others that are now as pleased as I am.

3 years ago

Reply from First American Home Warranty

Scott, We appreciate you taking the time to share your experience! It is wonderful to know that we have been able to be there for you and that you recommend us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 1st, 2022

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Verified Customer

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Martha Lugo Manteca, CA

Fast good service. They assist from start to find you best guaranteed technical experience and support for your items to take care of everything. And followed up Renewal date for next year. Great service and pricing and scheduling.

3 years ago

Reply from First American Home Warranty

Martha, Thanks so much for taking the time to share your experience with us!

Oct. 26th, 2022

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Verified Customer

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J Jefferson Manvel, TX

My refrigerator was leaking water and three repair men came out and none of the three could fix it. When my sister called the office and explained the problem the next thing was a new refrigerator. I have been happy every since. Its a good company and I do appreciate them.

3 years ago

Reply from First American Home Warranty

J Jefferson, We appreciate you taking the time to share your review with us. It is great to know that we were able to provide you with a replacement refrigerator. We look forward to being there for you, should you ever need us again!

Nov. 1st, 2022

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