First American Home Warranty: Read 4,262 User Reviews From Real Homeowners

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Verified Customer

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David

We had a couple of stove top repairs. They came and fixed it a couple of times and then decided it was time for a new one so they replaced it. We have had a refrigerator that had to be repaired and they did it. When we have a problem, we call First American and it is handled. They take care of it and follow up with us. If we aren't happy, all we have to do is call you and you handle it.

6 years ago

Reply from First American Home Warranty

Thank you for the feedback, David. We appreciate you.

Jun. 17th, 2019

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Verified Customer

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Sye

They're pretty good. They don't always follow up but you get call backs for appointments and send me an email saying the appointment was made so that's good. One time my air conditioner stopped working and I called and they sent somebody out. He worked on it and I had to call back a few days later because it started leaking. And that was because the technician didn't get the pan set right so I called another company just to verify. The customer service does a pretty good job. They call and give me what I want or what I need and I usually get a confirmation call no later than the next day so that's a good thing for me.

6 years ago

Reply from First American Home Warranty

Thank you for the feedback, Sye.

Jun. 17th, 2019

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Verified Customer

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Anonymous

The technician that handled the problem called us and he kept right on top of it, even though it took longer than we had wished but it wasn't their fault. The person they sent out had difficulty with the space. It wasn't quite big enough for the dishwasher but she was right there the whole time. The lady followed up every day and kept us abreast of what was going on.

6 years ago

Reply from First American Home Warranty

Thank you for the positive feedback. We appreciate you taking the time to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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Anonymous

I think they do a pretty good job but it's a little bit hard to manage. Often times there's not someone in our area to use for contracting but I think they try to make it work. We had a refrigerator door that would not automatically shut so we called them and it was one of those times that they didn't have someone on contract for that type of refrigerator but they allowed us to use another contractor. And then there was some discussion about what was going to be covered and what not. The confusing part was I couldn't remember which way it went but they kept talking about what wasn't covered and they didn't seem to match very well. My only other comment was that the booklet that was sent to me seems to be a different version from what the customer service person was talking about in terms of things that are covered and not. There's a very lengthy list of things that aren't covered.

6 years ago

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Verified Customer

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Tony

The home already had First American Home Warranty and we just continued it because it has definitely helped us with things that have broken. Home Warranty is in contact with us when we have a problem to see if the problem has been resolved and if we're satisfied with how it was resolved. We've used it several times for some kitchen appliances and just recently our garage door opener broke. And they came out to fix it. They're just very prompt and courteous. And it seems to me like they want to know if we were satisfied with what was done.

6 years ago

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Verified Customer

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Las Vegas Homes Network

The customer service is very accommodating. Any questions that I had were answered in an honest opinion from them. My water tank had been going out and I had to call. Within the next day we had an appointment and the following day they were able to just replace it. They were very truthful and accomplished it in the time we talked about. First American Home Warranty is a very good and reliable company.

6 years ago

Reply from First American Home Warranty

Thank you for the positive feedback! We are happy to be of service.

Jun. 17th, 2019

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Verified Customer

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Josh

Every time we call, I'm able to get in contact with somebody to help us resolve whatever issue we may have. We had our washer go out on us and they immediately got us connected with a tech to come out and look at it and we were able to fully replace it at no charge to use other than the initial fee to have the tech come out. We haven't had to pay really anything out of pocket and we've had three different expensive repairs done for just thirty five dollars each.

6 years ago

Reply from First American Home Warranty

Thank you for taking the time to leave a review, Josh. We appreciate you and your time.

Jun. 17th, 2019

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Verified Customer

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Gordon

We had a garbage disposal that wasn't working. They came out and the young man that came out didn't know what the garbage disposal was supposed to do and he said that there was nothing wrong with it. So we let it go and a few months later it got bad and I called again and they sent another person out. He said that the garbage disposal wasn't working and he replaced it. He was in and out in thirty minutes and he did an excellent job.

6 years ago

Reply from First American Home Warranty

We are happy to hear you have a new garbage disposal, Gordon. Thank you for taking the time to let us know how your recent claim went.

Jun. 17th, 2019

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Verified Customer

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Mark

I have already recommended it to people. I think their customer service is excellent, every now and again there is a bad connections but often enough it is good. We used it a month ago and they sent a nice gentleman here to check out the washer and it was going to cost more repair than to replace so First American sent use a check and we got a new one. It takes away the hassle of finding a contractor, they do all the legwork.

6 years ago

Reply from First American Home Warranty

Hi Mark. Thank you for your review and for choosing First American!

Jun. 3rd, 2019

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Verified Customer

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Anonymous North Fort Myers, FL

It was in the closing paperwork for my house and I have kept it up past the year in case there is something wrong. If something is wrong, I can go online and order it and they fix the problem. They did everything they needed to do and kept me informed by calling. When I used the warranty on the garbage disposal, they sent a plumber and he fixed it. They come promptly, by the next day, and it works out. The plumbing service they sent when the garbage disposal wasn't working was friendly and showed my son how to fix it if it happened again, which was really good.

6 years ago

Reply from First American Home Warranty

Thank you for your review.

Jun. 4th, 2019

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Verified Customer

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Irma

I haven't had any issues when filing requests and stuff. I had to file a claim for my garbage disposal but then I ended up fixing the problem myself. Something else then was wrong with it and the company came and they were in and out in like 15 minutes and there were no issues. I've had a home warranty company before and I did not like them. I would call and make a claim and they would say it was covered and then they would send me a bill and say that it wasn't covered. So I didn't want to get another warranty but so far so good.

6 years ago

Reply from First American Home Warranty

Hi Irma. We appreciate your feedback and thank you for choosing for First American.

May. 29th, 2019

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Verified Customer

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Pam

When we call, they get someone out here pretty quick and we've used them several times and everything's gone pretty good. We have a washing machine that was messed up and we called them out and they fixed it, but not it's messed up again and they're having to come back out again. They do everything they say they're going to do and we've been very happy with them so far. They do everything in a very timely manner and all the employees are very nice and get done what we need them to get done.

6 years ago

Reply from First American Home Warranty

Thank you Pam for your review.

May. 29th, 2019

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Verified Customer

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Donna

They have been absolutely amazing. They were able to quickly respond to calls and the contractors that they use are absolutely fabulous. My washer went out and they went ahead and replaced it. Then my dryer died and they replaced it. And my water heater went out and they placed it. They immediately came out and they've done a lot for us. They respond quickly and their contractors respond quickly. I would recommend First American Home Warranty to almost anybody who buys a house. They're in great hands.

6 years ago

Reply from First American Home Warranty

Thank you Donna for taking the time to provide us with your review. We are glad to hear your appliances and water heater were replaced. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Anonymous

I wanted the double locks changed on the house and they were out there the next day. The person that did it was very cordial and explained what he was doing and the options that I had when there was an extra cost. It was a good experience all around. It was easy to schedule an appointment and I didn't have to wait and extended period of time. Sometimes it can be kind of confusing getting on the correct website and a lot of times you end up on the site for a home warranty search engine instead of the one where you want to get the service.

6 years ago

Reply from First American Home Warranty

Hello. We appreciate your feedback and thank you for choosing First American.

May. 29th, 2019

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Verified Customer

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Elisa

They were prompt and answered my questions, they send somebody right away which was very helpful. I had to use my warranty a few times actually. We just purchased a home and realized that the dishwasher door wasn't latching properly and the ice maker on our fridge wasn't making ice. The plumber had broken one of the valves into it. They are reasonable, friendly, and hardworking. All the things that I would want in the company to service my home. Keep up the great work.

6 years ago

Reply from First American Home Warranty

Elisa, thank you for taking the time to provide us with your review. We appreciate it.

May. 29th, 2019

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Verified Customer

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Anne

When the first contract for a repair person did not work out, they imemdiately found another store. I had a refrigerator icemake issue where the water was going all over the inside of the freezer causing stalactites and stalagmites and First American found a vendor to come out and fix the problem but the vendor could not come out for two weeks and when I said that wasn't accetable, First American found another source immediately. They responsed immediately to the concern that I had.

6 years ago

Reply from First American Home Warranty

Hi Anne. We appreciate your review. Thank you.

May. 29th, 2019

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Verified Customer

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Julianna

Whenever I had a claim, they came pretty fast and they work fast. Another company took forever to get somebody here and they didn't know what they were doing. First American has people that come and fix things and they know what they're doing. I think for my it's most important. I had a plumbing issue and I called First American to put the claim in and they came and fixed it. They always come and professionally fix things and you don't have to think about it.

6 years ago

Reply from First American Home Warranty

Hi Julianna. Thank you for your review.

May. 29th, 2019

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Verified Customer

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Karla

They are always friendly and overall, I recommend First American. I used it to replace my heater and everything went very well. Everyone is knowledgeable and they have folks from companies in the area that were professional and got the job done quickly. I hope that the service call doesn't keep increasing. Right now it's 70 dollars a call and I hope that it doesn't increase anytime.

6 years ago

Reply from First American Home Warranty

Hi Karla. We appreciate your feedback, thank you.

May. 29th, 2019

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Verified Customer

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Joyce

We've had a couple of claims and they've been very responsible and quick. There was a couple of issues when we first bought the house. A couple of weeks in, the furnace and heating air conditioning went out and we called them and they sent somebody out to replace the unit so it it took about a week or so. Unfortunately, the contractor that they hired to do it everything talked about buying a new thermostat for three hundred and some dollars and come to find out it was only about thirty dollards and it was the wrong one for the unit. And it wasn't working and we ended up paying like two thousand dollars. We had some other people come out and they were the ones that actually found the issue and told me some of the issues and they got it fixed working great. When I called First American, the first contractor they sent out to us was not reputable and they just basically said too bad, we can't do anything about it.

6 years ago

Reply from First American Home Warranty

Hi Joyce. Thank you for the review. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Bill

I found them to be very understanding and very willing to communicate and discuss whatever needs I had and helped me through my situation. I was experiencing difficulties with appliances and they responded by sending the proper people out to diagnose and help resolve the problem or have the product replaced if it was beyond repair. I believe they set some very high standards for other home warranty companies. We've never been disapointed and we feel like they are fair and their pricing is good. We as a family trust Frist American completely.

6 years ago

Reply from First American Home Warranty

Bill, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved.

Oct. 19th, 2021

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Verified Customer

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Dennis

I had a problem with the refrigerator ice maker which was part of my warranty package. I called and they sent somebody to me within twenty four hours and they were not able to perform the job on that particular brand of product but they called within the twenty four hour window and First American Warranty found a second vendor and they called and were very prompt. They kept me informed the entire way so the customer service was excellent. They exceeded my expectations.

6 years ago

Reply from First American Home Warranty

Thank you Dennis for your feedback.

May. 29th, 2019

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Verified Customer

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Jim

So far they answered all our questions and on our first claim they responded fast and completed it

2 months ago

Reply from First American Home Warranty

Jim, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!

Sep. 24th, 2025

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Janet

They are on the bottom of my list! Had a fridge that stopped dispensing water or making ice only freezer would get cold? Took like a week to send someone out knowing my fridge wasn't getting cold Luckily zi had a small little fridge in garage. The maintenance guy came out ordered a new counter box yook 3 weeks to get it. Came installed but didn't help.so he sent request to get new fridge. I waited and waited finally I called warranty co. The guy motive cm my v ice maker was c I veted bu my plan so had me pay 157.00 for coverage. Sent another guy out to fix that. But did not work. So I called warranty co about new fridge. And asked for myc157.09 coverage back they couldn't fix. And a new fridge. Months go by they send me 250.00 for new fridge. After many many phone calls I give up! Cancel that warranty. Get a new fridge guy comes to hook it up and no water again cause it's not the fridge but outside water pipe is broken? So now my old fridge that works fine is in the garage as a spare. So no first american is bad bad bad. Cheap cheap

2 months ago

Reply from First American Home Warranty

Janet, Thank you for sharing this feedback with us. We did request additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 10th, 2025

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Verified Customer

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Edward

I don't know I w. I haven't used your services. I think if a person haven't used your services, they should get some kind of a discount for the following n g year.

4 months ago

Reply from First American Home Warranty

Edward, Thank you for sharing your rating with us! We may ask you to share your feedback on any recent experiences you may have had with us. Whether we are assisting you with your account or a claim, we strive to continue to provide excellent service.

Aug. 14th, 2025

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Verified Customer

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Pamela

Neighbor recommended. They had positive experiences

1 month ago

Reply from First American Home Warranty

Pamela, We sincerely appreciate your five-star rating and your continued trust in our services!

Nov. 20th, 2025

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Verified Customer

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Harvey

QUICK SEVICE !!!! THE REPAIR WAS ON TIME THANKS

1 month ago

Reply from First American Home Warranty

Harvey, Thank you for taking a moment to share your experience with us!

Nov. 20th, 2025

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Verified Customer

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Timothy

Great company and always have responded well to any issues

1 month ago

Reply from First American Home Warranty

Timothy, Thanks so much for taking the time to share your experience with us!

Nov. 9th, 2025

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Verified Customer

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Brandon

Great reputation for taking care of customers

1 month ago

Reply from First American Home Warranty

Brandon, Thank you for putting your trust in us!

Nov. 9th, 2025

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Verified Customer

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Frank

Low cost, Puts your mind at ease. I have not used your services yet.

1 month ago

Reply from First American Home Warranty

Frank, We're glad we could give you peace of mind—thank you for choosing us!

Nov. 9th, 2025

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Verified Customer

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Judy

The home warranty picked this co., so glad they did!!

1 month ago Edited November 8, 2025

Reply from First American Home Warranty

Judy, We sincerely appreciate your five-star rating and your continued trust in our services!

Nov. 9th, 2025

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Verified Customer

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Robert

They have always had our back and taken care of us

1 month ago

Reply from First American Home Warranty

Robert, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Nov. 9th, 2025

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Verified Customer

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Fred

because they were highly recommended and value was good

1 month ago

Reply from First American Home Warranty

Fred, Your feedback is invaluable to us—thank you for the perfect rating!

Nov. 9th, 2025

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Verified Customer

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Willie

Great service and very knowledgeable and professional

1 month ago

Reply from First American Home Warranty

Willie, We’re grateful for your kind review!

Nov. 9th, 2025

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Verified Customer

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Shirley

Good service. Friendly people. Good communications.

1 month ago

Reply from First American Home Warranty

Shirley, We appreciate you taking the time to share your five-star review with us!

Nov. 9th, 2025

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Olatunde Precious

First American Home Warranty is a very reliable service provider,they help in fixing or repairing home appliances with their different plan base on your budget,they make service very affordable for customers and delivers quickly with no waist of time, they have an online portal that makes requesting easy, they are good friends with homeowners because they are very easy to work with and very fast to deliver. For me i recommend FAHW for and home services because you won't regret working with them .

7 months ago

Reply from First American Home Warranty

Olatunde, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We will continue to be here for you should you need us in the future!

May. 20th, 2025

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Verified Customer

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Ashok

First of all the assigned service company takes two days to respond after the claim is registered with FAHW. Then it takes 7 days to come and evaluate. Then it takes few more days for approval by FAHW. Then after few days the work is done. So it takes about 2 weeks before the problem is fixed. This is ridiculous inspite of having a high plan with FAHW. Very disappointing.

1 year ago

Reply from First American Home Warranty

Ashok, Thank you for this feedback. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Oct. 30th, 2024

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Verified Customer

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Sharon

The caliber of contractors is mostly poor. I had a VERY DIFFICULT EXPERIENCE with replacing my air conditioning unit. Contractor lied continuously and ordered wrong unit. Took over two months during 115 degree heat to replace it. They broke ceiling in my closet and First American would not help me. I fought contractor to get it fixed and it was redone poorly. Two years later I am still dealing with the consequences of that contractor.

1 year ago

Reply from First American Home Warranty

Sharon, Here at First American Home Warranty, we strive for excellence, and are disappointed to hear that you received anything less. We hope the next time you may need us, you will give us another chance to meet your needs.

Sep. 18th, 2024

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Verified Customer

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Anastasia

I’ve been with FAHM for many years now. They have steadily been upgrading their contract workers. They have been honorable and supportive on difficult cases over the years with a great management team. My previous company was a disaster. I have recommended First American to many friends & neighbors.

1 year ago

Reply from First American Home Warranty

Anastasia, Thank you for taking a moment to share your review. It is wonderful to know that we have been able to be there for you when you needed it most and that you recommend us. We look forward to being there for you, should you ever need us again!

Jul. 19th, 2024

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Verified Customer

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Celestine Tiller

Fortunately, I have only had to use it 3 times in several years. It is worth it to me to be able to make one phone call to have something repaired or replaced. The last time I made a call, I found out that the appliance was not broken and cancelled the call. The repairman was very cooperative and did not give me a hard time; even suggested that I call hm back after I checked. I appreciated that.

1 year ago

Reply from First American Home Warranty

Celestine, Thanks so much for taking the time to share your review! We're glad you chose us and look forward to being here when you need us again.

Jul. 10th, 2024

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Verified Customer

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Debra Haralson

American home warranty had fulfilled their promise to replace appliances that couldn’t be repaired. They were quick to give instructions on how to go about obtaining a new appliance and once we sent in our receipt, we got our check within a week.

1 year ago

Reply from First American Home Warranty

Debra, Thank you for taking a moment to share your five-star review with us! It is wonderful to know that we were able to replace your appliance for you. We look forward to being there the next time you may need us.

Apr. 16th, 2024

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Verified Customer

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Jose Valencia, CA

Every time I’ve had a problem it got resolved Within a reasonable time and customer service has been excellent at making sure I understood the process. Over all technical and customer service have been top notch. Thank you

1 year ago

Reply from First American Home Warranty

Jose, Thanks so much for taking the time to share your review with us!

Jan. 19th, 2024

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Verified Customer

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Traci Chino Hills, CA

It's quick and easy to file a claim with First American Home Warranty. All you have to do is click a button. The contractors usually do a good job with contacting you within an appropriate time period. I have only experienced an issue once regarding the repair of my fridge. It took a while for repair as I was told the contractor was awaiting receipt of a part.

1 year ago

Reply from First American Home Warranty

Traci, Thank you for taking a moment to share your experience with us. It is great to know that placing a claim with us is easy. We look forward to being there for you, should you ever need us again!

Jan. 17th, 2024

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Verified Customer

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gun slinger57 LA

Fantastic company we had a lot of things go wrong all in the same month washing machine dishwasher and refrigerator had a bit of a problem getting the refrigerator and it did take a bit of time about 30 days when they couldn’t get a new one they mailed me a check and I went and bought one nice company I am completely satisfied

2 years ago

Reply from First American Home Warranty

Thank you for sharing your recent experience with us! It is great to know that we were able to be there for you when you needed it most. We will continue to be here for you should you need us in the future.

Sep. 26th, 2023

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Verified Customer

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Cynthia Milpitas, CA

I'm leaving four stars because your warranty company needs to have your back. Instead I have to be calling the companies that they randomly select to perform the work on my home, Checking that the approvals are in and the work gets scheduled in a timely manner. I shouldn't be the one doubling back on these companies to get things done on my home. Not ok.

2 years ago

Reply from First American Home Warranty

Cynthia, We appreciate you taking a moment to share your feedback with us. We will definitely share your comments with our team to ensure our quality of service meets our customers’ expectations. We look forward to being there for you, should you ever need us again.

Sep. 6th, 2023

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Verified Customer

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Cathy Buatt Memphis, TN

Our garage door started going up and down on its own and company came out that day and fixed it. One of our heating units went out on a Saturday and no appts available until following Friday when we were out of town for a planned trip. We returned on next Monday and they called with an appt and came out to relight pilot light and remove some residue fromthermalcouple. Tuesday the heating unit went out again. It was assigned to a different company. I called them and was told by the person answering he would call me back. He never did so I called him back. He said could send someone next day as his person had broke his thumb. No one showed for the appt so I did a resubmission. And it was assigned to yet another company who scheduled me a a workin appt today which is pending.

2 years ago

Reply from First American Home Warranty

Cathy, Thank you for taking the time to share your experience with us. We are glad that we were able to assist in having your claim ultimately resolved. We look forward to being there for you, should you ever need us again!

Jan. 4th, 2023

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Verified Customer

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Marianne Curcio Nipomo, CA

We just moved into our new home & experienced a lot of issues with our garage opener. I opened a claim with FAHW and the problem was solved very quickly! So glad we had this home warranty, as we would have had to purchase a new opener.

3 years ago

Reply from First American Home Warranty

Marianne, Thank you for sharing your review with us! It is great to know that we were able to resolve your claim promptly. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 13th, 2022

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Verified Customer

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Tim Gardner Columbus, OH

We signed up with First American at the request of our realtor when we purchased our first home That was almost 16 years ago! we have utilized First American's services during this time as well with successful results and no issues.

3 years ago

Reply from First American Home Warranty

Tim, Thank you for your review. It is wonderful to know that you have been apart of the First American Home Warranty family for 16 years! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 14th, 2022

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Verified Customer

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Scott Green Spartanburg, SC

I've been with First American for almost 8 years now. They have been very helpful in every situation that I've encountered and they handled everything with professionalism and promptness. I've recommended them to others that are now as pleased as I am.

3 years ago

Reply from First American Home Warranty

Scott, We appreciate you taking the time to share your experience! It is wonderful to know that we have been able to be there for you and that you recommend us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 1st, 2022

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Verified Customer

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Martha Lugo Manteca, CA

Fast good service. They assist from start to find you best guaranteed technical experience and support for your items to take care of everything. And followed up Renewal date for next year. Great service and pricing and scheduling.

3 years ago

Reply from First American Home Warranty

Martha, Thanks so much for taking the time to share your experience with us!

Oct. 26th, 2022

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Verified Customer

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J Jefferson Manvel, TX

My refrigerator was leaking water and three repair men came out and none of the three could fix it. When my sister called the office and explained the problem the next thing was a new refrigerator. I have been happy every since. Its a good company and I do appreciate them.

3 years ago

Reply from First American Home Warranty

J Jefferson, We appreciate you taking the time to share your review with us. It is great to know that we were able to provide you with a replacement refrigerator. We look forward to being there for you, should you ever need us again!

Nov. 1st, 2022

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