First American Home Warranty: Read 4,386 User Reviews From Real Homeowners

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Verified Customer

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Sandra Prescott, Arizona

1 month ago

Reply from First American Home Warranty

Sandra, We appreciate you taking the time to share your feedback with us. We do have a process when a claim is submitted and apologize that this is taking longer than expected. We look forward to having this issue resolved for you as soon as possible.

Apr. 29th, 2026

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Verified Customer

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Doug Hillsboro, Oregon

I've been with you guys since I bought the house close to over 20 years. Sometimes the service takes longer than other times. Overall, I'm happy. Thank you

3 weeks ago

Reply from First American Home Warranty

Doug, Thanks so much for taking the time to share your review with us!

Jun. 8th, 2026

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Verified Customer

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The

I've appreciated that I've had a warranty the past 1 ½ years. The company has followed through. The missing "star" is the frustration of waiting for approvals in order to get the jobs done. Otherwise, what they offer is a good product. It helps when living in an older home.

2 months ago

Reply from First American Home Warranty

Thanks so much for sharing your review. We do apologize that approvals took longer than anticipated. We have a process when evaluating and determining an outcome for our customers and do our best to keep this process moving forward until resolved. We will continue to be here for you should you need us in the future.

Apr. 1st, 2026

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Verified Customer

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Nechell Jenkins

I saw your commercial on my TV, and I was very impressed with your company advertisement and decided to give you a try. Since I have been a loyal customer and used your services twice, you have provided me with excellent customer service. I am extremely happy and satisfied that I decided to have you as extra insurance or protection. Thank you for your time and consideration!

3 months ago

Reply from First American Home Warranty

Nechell, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Mar. 26th, 2026

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Verified Customer

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Donald

I've been with First American Warranty for over 10 years now, and they have been an excellent company to work with. I really don't have any complaints about them. They have fulfilled their obligation over the past 10 years. The biggest thing that I can say about them is that they choose the right people to do the work. I don't have to worry if something goes wrong because they have my back.

4 months ago

Reply from First American Home Warranty

Donald, Thank you for taking a moment to share your experience with us! It is wonderful to know that we have been able to provide you with peace of mind for over 10 years. We look forward to being there for you, should you ever need us again.

Feb. 6th, 2026

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Verified Customer

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Richard

There is no other home warranty company to choose from at all the closings on real estate , so we chose to accept it , which was First American , and someone from choice home warranty called and gave us a cheaper price when it was time to renew, WELL LETS JUST SAY IT WAS THE WORST MISTAKE WE EVER MADE is changing from First American!!!!! I know someone who worked for them and he was a witness to the company only requiring the owner of the company to be licensed , not the workers that come to your home…. We had a tech who came to our house to fix a fan in our double oven , which was making allot of noise , after he was done,he sent another tech to “finish the job”, he was worse than the first , then another one came and the owner, but after it was all over with , my double oven would no longer work, it stayed on even when cut off, increasing in temperature , we had to cut it off at the breaker , and nobody from the company would come back, we were in the middle of selling the home, so we had to put out 2500 for new owner to purchase a new double oven after closing, Choice home warranty would not hold the owner of this company liable , and no matter what we did and tried to call multiple times to Choice, they said they had to go by what tech says, and tech says it was fixed!!!!!! The techs did not know what they were doing because they were not certificed or licensed to even know how to work on appliaces . NEVER AGAIN will we switch from First American Home Warranty. WE APPRECIATE a company like First AMERICAN , that all closing attorneys stand by and HIGHLY recommend.

7 months ago

Reply from First American Home Warranty

Richard, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Nov. 20th, 2025

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Verified Customer

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Maria Imperial, California

professional and fast service, also resolve the problems soon, the app I love it, its so easy to start a claim!!

3 weeks ago

Reply from First American Home Warranty

Maria, Thank you for taking the time to share your review! Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most.

Jun. 8th, 2026

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Verified Customer

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Barbara Atlanta, Georgia

They have always taken excellent care of when it comes to any repair claim I have had no hassles and very timely with scheduling!

1 month ago

Reply from First American Home Warranty

Barbara, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service!

May. 6th, 2026

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Verified Customer

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Loretta

I've had this home warranty company for many years. I've never had a bad experience with them. They inform you if there is any excess charge that isn't covered beforehand. I have and will continue to recommend them.

3 months ago

Reply from First American Home Warranty

Loretta, Thanks so much for taking the time to share your experience with us!

Mar. 16th, 2026

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Verified Customer

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Marcos

I read the reviews, All reviews seemed good experiences from reviewers, so i chose to use them. So far so good. It has some drawbacks like everything else nothing is to our liking. Overall I’m pleased! I think you’re going to like it!

3 months ago

Reply from First American Home Warranty

Marcos, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for!

Mar. 11th, 2026

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Verified Customer

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Constance

I left First American for a year (to Choice HW) and it was a disaster. With First American, I can actually talk with a person fairly quickly- with Choice, had to wait hours for a call back. First American had my back when it came to repairs the 2 years plus that I've had their coverage.

4 months ago

Reply from First American Home Warranty

Constance, Thank you for taking a moment to share your review with us. It’s great to know we met your expectations—we aim to keep doing just that!

Feb. 20th, 2026

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Verified Customer

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Joseph

I am impressed with First American Home Warranty. After hearing so many horror stories about home warranties, I was skeptical, but they’ve been professional, fast, and reliable. Every claim I’ve filed was First American was handled smoothly, and the technicians sent were top-notch. It’s given me such peace of mind as a homeowner!

4 months ago

Reply from First American Home Warranty

Joseph, It’s great to know we met your expectations—we aim to keep doing just that!

Feb. 18th, 2026

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Verified Customer

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Arthur

They try to do the right thing. That's their biggest plus. Where the sometimes falter is not getting parts to their contractors in a timely manor. I u/understand cost is everything but service is also. In spite of that, they are still the best.

4 months ago

Reply from First American Home Warranty

Arthur, Thank you for taking a moment to share your experience with us. We will continue to be here for you should you need us in the future!

Feb. 17th, 2026

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Verified Customer

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Joanne

We went on vacation up North for 5 days. The Compressor in our Refrigerator went while we were away. American Home Warranty sent a Service Person Quickly and the Fridge was fixed right away! Thank you for the prompt service.

4 months ago

Reply from First American Home Warranty

Joanne, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Feb. 6th, 2026

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Verified Customer

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Marsha

I was given a home warranty when I bought my home. The heat went out the first winter and American Home Warranty was there to help! The work would have cost over $1000 if I had not been a customer. I’ve kept them ever since. I tell everyone I know. This is the best home warranty company.

5 months ago

Reply from First American Home Warranty

Marsha, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Jan. 2nd, 2026

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Verified Customer

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Jared

We had plans to leave our house for 18 months and rent it out. We did not want to worry about the appliances. First American Home Warranty had good reviews and we decided to use them. We have had one claim so far. They contacted us quickly, set up the appointment, and the problem was quickly resolved. We are very happy with the service! Thank you for removing the appliance worry!

7 months ago

Reply from First American Home Warranty

Jared, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 3rd, 2025

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Verified Customer

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Naik/Wilchet USA

10 months ago

Reply from First American Home Warranty

Thank you for taking a moment to share your experience with us. We're glad you chose us and look forward to being here when you need us again.

Aug. 4th, 2025

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Verified Customer

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Mary

I have had Service with them for 6 years now and I have had a great experiences every time I have called in with any issue.

2 months ago

Reply from First American Home Warranty

Mary, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Apr. 9th, 2026

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Verified Customer

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James

It was recommended when I bought my home 20 years ago and I hve kept the policy since then My only complaint was years ago, their contrctors were quick and speedy...now it may be weeks before they get to it and often they cancel without notice.....really annoying after you have taken the day off and waited for them to show...then to be cancelded and you have to start over with another provider..... It definitely can not be counted on in the casae of an emergency

4 months ago

Reply from First American Home Warranty

We appreciate you taking time to share your feedback with us and apologize that you experienced this delay with resolving your claim. We will continue to be here for you should you need us in the future.

Feb. 25th, 2026

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Verified Customer

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Naomi

First American Home Warranty is a company you can count on every time. No matter the situation I may have been in they were immediately there for me. This is a company I feel fortunate to have been introduced to years ago. They won’t let you down.

6 months ago

Reply from First American Home Warranty

Naomi, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Dec. 29th, 2025

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Verified Customer

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John

We have an older home and we knew that sooner or later we would experience break downs . First American Home Warranty gives a choice to repair or replace. We have had to use them and the service was great. We have recommended them to friends and family.

7 months ago

Reply from First American Home Warranty

John, Thanks so much for taking the time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Nov. 9th, 2025

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Verified Customer

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Leslie

Our home's previous owner left us the warranty and I renewed it. We have had 2 services and both were with our air conditioning. Pleased with the handling of both as well as the contractor. What I was not please with is the fact that we had to pay several thousand of our own money when the new air conditioning unit was installed. These fees were "upgrades" from original unit. I would like FAHW to note this fees boldly so customers can see them and not be surprised. Otherwise, pleased with the warranty

7 months ago

Reply from First American Home Warranty

Leslie, Thank you for sharing your feedback with us. It is great to know that your air conditioning was able to be replaced. Regarding the non-covered costs, it is our goal to provide our customers with a successful resolution, and we will share your comments with our team to see where improvements can be made. We hope the next time you may need us, you will give us another chance to be there for you.

Nov. 9th, 2025

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Verified Customer

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Kathleen

I was surprised to not get anything moving for two weeks exactly until I had to call to find out the updates. This happened twice upon two different call requests that I made for the stove and the plumbing of my bathroom tub.

8 months ago

Reply from First American Home Warranty

Kathleen, Thank you for sharing your recent experience. We certainly do our best to ensure overall satisfaction for our customers, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We look forward to being there for you, should you ever need us in the future.

Oct. 24th, 2025

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Verified Customer

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Vicki Oxnard, California

Good customer service, fast repair scheduling, professional service provider

2 weeks ago

Reply from First American Home Warranty

Vicki, Protecting your home is our top priority—thanks for trusting us with it!

Jun. 12th, 2026

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Verified Customer

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James Victoria, Texas

2 weeks ago

Reply from First American Home Warranty

James, Thank you for sharing your positive review with us!

May. 29th, 2026

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Verified Customer

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Naik/Wilchet

Adequate company and service. There are Pros and Cons with any warranty service. You can get repairs done for a fraction of out of pocket expenses---BUT, you may have to deal with longer appointment schedule times--and warranty services will always utilize the cheapest repair/service options first, before progressing to more costly or complex repair options. If you, for example, need a new A.C., replacing it with a new unit will be the companies LAST OPTION---only after trying every other repair option to an older unit and having these options fail. In the long term, you will save (out of pocket expenses), but you have to deal with longer tedious repair schedules and the warranty companies money saving bureaucracies. Or you can bypass a warranty company, contract a serviceman yourself--pay 100% out of pocket, but get faster more efficient service. Just depends on what you're personally willing to compromise on. I have low to medium income, so although a warranty service can have tedious and frustrating aspects...it still turned out to be a better option for me (security of out of pocket costs being a fraction of what they would cost without a warranty), vs having a major appliance bill repair that you have to cover 100% of parts and labor.

11 months ago

Reply from First American Home Warranty

Thank you for taking a moment to share your experience with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again!

Jul. 24th, 2025

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Verified Customer

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David Cheyenne, Wyoming

Their pricing is good. They sent someone the same day our garage door needed repair. Thank you

1 month ago

Reply from First American Home Warranty

David, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!

Apr. 30th, 2026

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Verified Customer

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SWID

TO DATE, WE HAVE HAD FIRST AMERICAN HOME COVERAGE NOW FOR ABOUT 10YRS, ONE IT COMES UP FOR RENEWAL, THERE IS NO DOUBT ABOUT IT. THERE PROCESS IS GREAT, THE COVERAGES ARE GREAT AND AS LONG AS I OWN A HOME, THEY WILL BE PROTECTING US. I HAVE REFERRED SEVERAL PEOPLE TO AMERICAN FIRST HOME WARRANTY, AND 4 OF MY CO-WORKERS HAVE SWITCHED FROM THE DTE PLAN TO FIRST AMERICAN. THE ONLY DOWNSIDE, IS THAT I WAS TO EARN 50.00 PER EACH REFERRAL SIGNED UP FOR COVERAGE AND ONLY RECIEVED IT ONE TIME. GREAT COMPANY, EASY CLAIM SERVICES, AND NOTHING MOST EVERYTING IS COVERED IS A GREAT PEACE OF MIND MICHAEL

2 years ago

Reply from First American Home Warranty

Michael, Thanks so much for your great feedback! We would like to make sure that you receive the $50 Amazon gift cards for the referrals that have signed up with us. We have requested additional information from you privately to further assist.

May. 10th, 2024

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Verified Customer

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Joseph Mesaros

I really haven't had to make any type of claim with First American Home Warranty as of yet being i just recently purchased the Home Warranty from them about two months ago! But the initial customer support awareness is excellent & they showed a overall GENUINE concern in helping me & answered ANY & ALL questions i may have had in a very positive efficient informitive understanding manner! Also i compared numerous other Home Warranty Companies before deciding on purchasing my Home Warranty Protection with First American Home Warranty who OFFERED me a GREAT QUALITY PLAN at a COMPARABLE LOWER PRICE!!!

3 years ago

Reply from First American Home Warranty

Joseph, Thanks so much for taking the time to share your experience! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 20th, 2022

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Verified Customer

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Simon Seattle, WA

Whenever I did speak with someone, they were able to help me right away, or at least gave me the assurance that they were "working on it." I've had to call them back several times to get updates. Often would get a different person telling me different things. We never received confirmation emails or phone calls on the status of anything, not sure if this is a technical glitch, so make sure they can and will email you receipts and status updates. I'd log into my account and would sometimes find updates on information but there is no history in what happened, so I highly recommend you keep your own records of things!

5 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hi Simon. Thank you for your feedback. We are happy to hear that assistance was provided to your satisfactions.

May. 7th, 2021

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Verified Customer

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Anonymous

They've been excellent. I've had them with my house now for almost thirty years. They're there to help and get solutions to whatever is going on. There have been several times that they've actually thought about the response I was given from a vendor and it wasn't right and they questioned it and go second opinions to make sure they were right. They do their research. They don't assume that their vendor is always right. I had a plumbing leak and they took care of it. It was incredible. I had some complications from the vendor and issues and modification charges. They did all the research necessary to get it resolved properly and now the job is done. I'm very happy. First American makes sure you're satisfied when you're done. I've had a couple managers involved because there were things that didn't make sense and the actual sales person couldn't match it so they connected me to a manager that could answer my question and give me good, sufficient answers.

6 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We have requested additional information from you privately, so we can look further into your claim.

Nov. 12th, 2021

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Verified Customer

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Kelsey

When we bought our dream home and the deal was ''' as is'', we planned on needing to make some repairs and find a few surprises so we asked for First American Home Warranty coverage with our contract. Wow, did we underestimate the things that would go wrong with this little place. In the first three years, nearly every major appliance has gone out as well as fans, plumbing, both toilets, and I can''t even remember what else. First American has not refused us? Dropped up, questioned us or anything, they have helped us quickly and politely with every single claim. We would have been lost and financially ruined if we had not had this policy.

6 years ago

Reply from First American Home Warranty

Hi Kelsey. We appreciate your feedback and look forward to servicing you again in the future.

Aug. 6th, 2019

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Verified Customer

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Maryjane Statesville, NC

When my A/C broke down with First American, they fixed it right away and everything and it's running great. There was one little problem though. When the guy replaced the parts up in the attic, they didn't replace the board. I'm happy with the company, it was the vendor's fault. They sent an email and said it needed to get replaced and First American acted right away and put the part on order. I get great service. They're very professional and they come out right away and service and take care of things. It works really fast. I wouldn't change the company. I had another company and when I saw your company and found out what they cover, I was ecstatic and I've been happy every since. They react really fast.

7 years ago

Reply from First American Home Warranty

Hi Maryjane. We apologize for the inconvenience you encountered during your claim and appreciate your understanding.

Jun. 17th, 2019

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Verified Customer

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Floyd Memphis, TN

I really like the experience of working with them and not having to deal with the companies that you get your appliances from. This particular time they gave a time in which the company could come and service that item and I had problems with that time and I worked with First American Warranty and let them know and within forty eight hours they called and got me within forty hours of the call. I had problems with my dryer and I thought they would be able to repair it and go from there. The technician came out and serviced the dryer and told me what was wrong with it and then left. After I tried to use the dryer after he left, it wouldn't work. And I called them back and I got aggravated with the time it took for them to come out and reservice it. And it ended up costing me another $75 and I didn't know I was going to have to pay for that because it wasn't part of the actual dryer. First American was great, it was the company that came out of my house that I wasn't excited about.

7 years ago

Reply from First American Home Warranty

Thank you, Floyd for the feedback. We are sorry to hear that the assigned contractor did not meet your expectations.

Jun. 17th, 2019

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Verified Customer

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Corinne M St Louis, MO

Having an older house makes having a home warranty a must. I don't know how we would have paid for some of the repairs that we've needed over the years if they hadn't been covered. We have peace of mind knowing that we are protected from catastrophic damage and repairs. Well worth the investment. Occasionally we have to call more than once to get a technician scheduled, but that is really a problem with individual companies and not the fault of First American. Customer service has been wonderful. I don't think we could live in our house without them. We were not solicited for our business. I researched the best coverage and called them. No phone calls or emails asking us to increase coverage or buy other products. We truly could not be happier.

7 years ago

Reply from First American Home Warranty

Hi Corinne. Thank you for your review!

Jun. 4th, 2019

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Verified Customer

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Betty Jeffersontown, Kentucky

It helps me have peace of mind that if any of my appliances quits working you all will fix it or replace it.

2 months ago

Reply from First American Home Warranty

Betty, We're glad we could give you peace of mind—thank you for choosing us!

Apr. 28th, 2026

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Verified Customer

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Barbra

We feel it is the best warranty service that one can buy for their money. We have had other’s but first American stands alone.

3 months ago

Reply from First American Home Warranty

Barbra, We sincerely appreciate your five-star rating and your continued trust in our services!

Mar. 25th, 2026

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Verified Customer

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Robert

First American is quick to assign a contractor to deal with our issue. The contractor was knowledgeable and explained everything in detail.

3 months ago

Reply from First American Home Warranty

Robert, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!

Mar. 19th, 2026

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Verified Customer

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Joan

3 months ago

Reply from First American Home Warranty

Joan, Thanks for letting us be part of keeping your home worry-free!

Feb. 11th, 2026

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Verified Customer

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Janet

So far so good! I called in for my first issue. They sent the Plumbinator out for a leak under the sink and another item in the shower. It was fast and great service!

4 months ago

Reply from First American Home Warranty

Janet, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!

Feb. 11th, 2026

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Verified Customer

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Laura

I called today to find out status on recommendation of getting the asbestos removed and our ductwork replaced from our service tech and could not get to speak to a live customer service representative. Very frustrating to say the least.

4 months ago

Reply from First American Home Warranty

Laura, Thank you for your feedback. Please reach out to our team at 800-992-3400 for assistance. You can also see more information on coverage in the Homeowner Center. We appreciate your continued trust in us.

Jan. 30th, 2026

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Verified Customer

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Terri

My warranty provides such peace of mind! Just one visit a year( and that does seem to happen) means the premium pays for itself. I heartily recommend FAHW!!

5 months ago

Reply from First American Home Warranty

Terri, We're glad we could give you peace of mind—thank you for choosing us!

Jan. 2nd, 2026

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Verified Customer

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Andrea

I have only had to use my warranty once, but it was easy to schedule a service call. The repair person who came to repair my dishwasher. He made the repair quickly and left my kitchen clean.

6 months ago

Reply from First American Home Warranty

Andrea, We appreciate you taking the time to share your five-star review with us!

Dec. 12th, 2025

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Verified Customer

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Bernice

I had one claim which was taken care of expeditiously and no problems. The 2nd initial claim, my son took care of without 1st American’s assistance, only because my son was aware of it and knew how to fix it!

7 months ago

Reply from First American Home Warranty

Bernice, Thanks so much for taking the time to share your review with us!

Nov. 9th, 2025

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Verified Customer

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Nick

First American Home Warrant is great. One complant. When the appliance is fix and them there is a problem you should bring the same company that fix is in the past. I am having trouble with my heater which you paid to install last year. I went to your website and reported a problem and you did not bring out the same company that installed it.

7 months ago

Reply from First American Home Warranty

Nick, Thank you for sharing your recent experience. We take all feedback provided to us seriously, as it helps us to make changes where needed. We certainly do our best to accommodate technician requests but may not always be able to honor them. We're glad you chose us and look forward to being here when you need us again.

Nov. 9th, 2025

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Verified Customer

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Tony

8 months ago

Reply from First American Home Warranty

Tony, Thank you for taking the time to share your review with us! We will continue to be here for you should you need us in the future.

Sep. 24th, 2025

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Verified Customer

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Teri DiVincenzo

We’ve been very pleased with our experience with First American. From a leaky dishwasher to a broken hinge on our dryer to a freezer that conked out and couldn’t be repaired, they’ve taken wonderful care of the home we so dearly love and have worked so hard for. It’s worth it’s weight to have the peace of mind knowing that a little hiccup won’t break the budget.

2 years ago

Reply from First American Home Warranty

Teri, Thank you for taking a moment to share your review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

May. 1st, 2024

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Verified Customer

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Aristotle

You are asking for a rating for something that I haven't even used. So, how can I rate the company until or when, I might have a claim? It's all good, fine and dandy beforehand, Until then, my rating First America is pretty worthless- other than to say, that the initial contact with the US-based representatives seemed very positive and appreciated and one of the reasons that I left AHS after disastrous customer service and non-existent follow-up from them. So, we are off to a good start with First American and hopefully, in the event of a claim, the level of service will remain 5 star.

2 years ago

Reply from First American Home Warranty

Aristotle, Thanks so much for taking time to share your review! We may ask you to share your feedback on different experiences you may have with us. Whether that be placing a claim or even renewing your contract, we want to hear from you. We look forward to maintaining a five-star rating and being there for you, should you ever need us in the future.

May. 1st, 2024

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Verified Customer

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Rea Rea

They are the best! Proof is in the work and getting things done. They have replaced by dishwasher, refrigerator, stove, and other thing that needed fixing. And the contractors that aren't doing the job, their gone. New one are so much better. I have used them for over 20 years and tried others, but always went back to FAHW. You will be making a mistake if you don't use them.

2 years ago

Reply from First American Home Warranty

Rea Rea, Thank you for sharing your five-star review with us! It is great to know that we have been able to be there for you over the years. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Apr. 3rd, 2024

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Verified Customer

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Michael Newport Beach, CA

My air conditioning stopped blowing cold air. I filed a claim online, which was quite easy. It took a few days to get a technician out (it is a busy, hot August in Nevada). He diagnosed the problem and submitted to the insurance company. Things got confused, the work ticket was closed out without the work being done, but fortunately First American sent me an email asking how they did, and when I told them they had closed without fixing it, they jumped on it. Within a week they authorized the repair and the AC is working now with a new condenser. There was a $1,200 total cost, but the repair would have cost about $8,000. So, good value for the money. fortunately, my home has 3 AC zones, so being without the air conditioning for a few weeks of 100-degree weather was tolerable. I would give them 5 stars for customer service and the AC company they sent, but had to take a star off because it took a while.

2 years ago

Reply from First American Home Warranty

Michael, Thank you for taking time to share your feedback with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again!

Sep. 7th, 2023

First American Home Warranty Reviews

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