First American Home Warranty: Read 4,147 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Ashok

First of all the assigned service company takes two days to respond after the claim is registered with FAHW. Then it takes 7 days to come and evaluate. Then it takes few more days for approval by FAHW. Then after few days the work is done. So it takes about 2 weeks before the problem is fixed. This is ridiculous inspite of having a high plan with FAHW. Very disappointing.

1 week ago

Reply from First American Home Warranty

Ashok, Thank you for this feedback. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Oct. 30th, 2024

check_circle

Verified Customer

star star star star star_border

Sharon

The caliber of contractors is mostly poor. I had a VERY DIFFICULT EXPERIENCE with replacing my air conditioning unit. Contractor lied continuously and ordered wrong unit. Took over two months during 115 degree heat to replace it. They broke ceiling in my closet and First American would not help me. I fought contractor to get it fixed and it was redone poorly. Two years later I am still dealing with the consequences of that contractor.

1 month ago

Reply from First American Home Warranty

Sharon, Here at First American Home Warranty, we strive for excellence, and are disappointed to hear that you received anything less. We hope the next time you may need us, you will give us another chance to meet your needs.

Sep. 18th, 2024

check_circle

Verified Customer

star star star star star

Patricia

A home warranty is definitely a need to me it has helped me save money it has been cheaper than calling a company to do the job and the people have always been polite. Right now I’m happy with First American Home Warranty.

1 month ago

Reply from First American Home Warranty

Patricia, We appreciate you taking the time to share your review with us! It is great to know that you had a five-star experience. We're glad you chose us and look forward to being here when you need us again.

Sep. 30th, 2024

check_circle

Verified Customer

star star star star star

Anastasia

I’ve been with FAHM for many years now. They have steadily been upgrading their contract workers. They have been honorable and supportive on difficult cases over the years with a great management team. My previous company was a disaster. I have recommended First American to many friends & neighbors.

3 months ago

Reply from First American Home Warranty

Anastasia, Thank you for taking a moment to share your review. It is wonderful to know that we have been able to be there for you when you needed it most and that you recommend us. We look forward to being there for you, should you ever need us again!

Jul. 19th, 2024

check_circle

Verified Customer

star star star star star_border

Celestine Tiller

Fortunately, I have only had to use it 3 times in several years. It is worth it to me to be able to make one phone call to have something repaired or replaced. The last time I made a call, I found out that the appliance was not broken and cancelled the call. The repairman was very cooperative and did not give me a hard time; even suggested that I call hm back after I checked. I appreciated that.

3 months ago

Reply from First American Home Warranty

Celestine, Thanks so much for taking the time to share your review! We're glad you chose us and look forward to being here when you need us again.

Jul. 10th, 2024

check_circle

Verified Customer

star star star star star

SWID

TO DATE, WE HAVE HAD FIRST AMERICAN HOME COVERAGE NOW FOR ABOUT 10YRS, ONE IT COMES UP FOR RENEWAL, THERE IS NO DOUBT ABOUT IT. THERE PROCESS IS GREAT, THE COVERAGES ARE GREAT AND AS LONG AS I OWN A HOME, THEY WILL BE PROTECTING US. I HAVE REFERRED SEVERAL PEOPLE TO AMERICAN FIRST HOME WARRANTY, AND 4 OF MY CO-WORKERS HAVE SWITCHED FROM THE DTE PLAN TO FIRST AMERICAN. THE ONLY DOWNSIDE, IS THAT I WAS TO EARN 50.00 PER EACH REFERRAL SIGNED UP FOR COVERAGE AND ONLY RECIEVED IT ONE TIME. GREAT COMPANY, EASY CLAIM SERVICES, AND NOTHING MOST EVERYTING IS COVERED IS A GREAT PEACE OF MIND MICHAEL

6 months ago

Reply from First American Home Warranty

Michael, Thanks so much for your great feedback! We would like to make sure that you receive the $50 Amazon gift cards for the referrals that have signed up with us. We have requested additional information from you privately to further assist.

May. 10th, 2024

check_circle

Verified Customer

star star star star star_border

Aubrey

I like the communication from customer service, I did not like the time it took for decisions to be made and did not understand why it took so long to get parts.

1 month ago

Reply from First American Home Warranty

Aubrey, Thank you for taking the time to share your review with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again!

Sep. 11th, 2024

check_circle

Verified Customer

star star star star star

Teri DiVincenzo

We’ve been very pleased with our experience with First American. From a leaky dishwasher to a broken hinge on our dryer to a freezer that conked out and couldn’t be repaired, they’ve taken wonderful care of the home we so dearly love and have worked so hard for. It’s worth it’s weight to have the peace of mind knowing that a little hiccup won’t break the budget.

6 months ago

Reply from First American Home Warranty

Teri, Thank you for taking a moment to share your review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

May. 1st, 2024

check_circle

Verified Customer

star star star star star

Aristotle

You are asking for a rating for something that I haven't even used. So, how can I rate the company until or when, I might have a claim? It's all good, fine and dandy beforehand, Until then, my rating First America is pretty worthless- other than to say, that the initial contact with the US-based representatives seemed very positive and appreciated and one of the reasons that I left AHS after disastrous customer service and non-existent follow-up from them. So, we are off to a good start with First American and hopefully, in the event of a claim, the level of service will remain 5 star.

6 months ago

Reply from First American Home Warranty

Aristotle, Thanks so much for taking time to share your review! We may ask you to share your feedback on different experiences you may have with us. Whether that be placing a claim or even renewing your contract, we want to hear from you. We look forward to maintaining a five-star rating and being there for you, should you ever need us in the future.

May. 1st, 2024

check_circle

Verified Customer

star star star star star

Rea Rea

They are the best! Proof is in the work and getting things done. They have replaced by dishwasher, refrigerator, stove, and other thing that needed fixing. And the contractors that aren't doing the job, their gone. New one are so much better. I have used them for over 20 years and tried others, but always went back to FAHW. You will be making a mistake if you don't use them.

7 months ago

Reply from First American Home Warranty

Rea Rea, Thank you for sharing your five-star review with us! It is great to know that we have been able to be there for you over the years. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Apr. 3rd, 2024

check_circle

Verified Customer

star star star star star

Kathy

The professionals that have come to do repairs are courteous, professional and pleasant. They get the job done quick

1 month ago

Reply from First American Home Warranty

Kathy, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Sep. 11th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Pete Robbins

The gentlemen we were speaking to, George, was not able to address our questions or concerns and when he went to validate my concerns he agreed he gave us incorrect information. I asked him to escalate this to someone who could address our concerns more knowledgeably, he wouldn't saying that the information he gave us was correct. At this point we most likely will not be renewing our warranty because we don't understand the coverage.

3 months ago

check_circle

Verified Customer

star star star star star

Ginny Vasquez

We've had First American for over 17 years and have been happy with them or we would have changed to a different company. It's easy to place a repair order and the response time is always quick.

5 months ago

Reply from First American Home Warranty

Ginny, Thanks so much for taking the time to share your review with us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Jun. 5th, 2024

check_circle

Verified Customer

star star star star star

Debra Haralson

American home warranty had fulfilled their promise to replace appliances that couldn’t be repaired. They were quick to give instructions on how to go about obtaining a new appliance and once we sent in our receipt, we got our check within a week.

6 months ago

Reply from First American Home Warranty

Debra, Thank you for taking a moment to share your five-star review with us! It is wonderful to know that we were able to replace your appliance for you. We look forward to being there the next time you may need us.

Apr. 16th, 2024

check_circle

Verified Customer

star star star star star

Joseph Mesaros

I really haven't had to make any type of claim with First American Home Warranty as of yet being i just recently purchased the Home Warranty from them about two months ago! But the initial customer support awareness is excellent & they showed a overall GENUINE concern in helping me & answered ANY & ALL questions i may have had in a very positive efficient informitive understanding manner! Also i compared numerous other Home Warranty Companies before deciding on purchasing my Home Warranty Protection with First American Home Warranty who OFFERED me a GREAT QUALITY PLAN at a COMPARABLE LOWER PRICE!!!

2 years ago

Reply from First American Home Warranty

Joseph, Thanks so much for taking the time to share your experience! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 20th, 2022

check_circle

Verified Customer

star star star star star

Simon Seattle, WA

Whenever I did speak with someone, they were able to help me right away, or at least gave me the assurance that they were "working on it." I've had to call them back several times to get updates. Often would get a different person telling me different things. We never received confirmation emails or phone calls on the status of anything, not sure if this is a technical glitch, so make sure they can and will email you receipts and status updates. I'd log into my account and would sometimes find updates on information but there is no history in what happened, so I highly recommend you keep your own records of things!

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hi Simon. Thank you for your feedback. We are happy to hear that assistance was provided to your satisfactions.

May. 7th, 2021

check_circle

Verified Customer

star star star star star

Anonymous

They've been excellent. I've had them with my house now for almost thirty years. They're there to help and get solutions to whatever is going on. There have been several times that they've actually thought about the response I was given from a vendor and it wasn't right and they questioned it and go second opinions to make sure they were right. They do their research. They don't assume that their vendor is always right. I had a plumbing leak and they took care of it. It was incredible. I had some complications from the vendor and issues and modification charges. They did all the research necessary to get it resolved properly and now the job is done. I'm very happy. First American makes sure you're satisfied when you're done. I've had a couple managers involved because there were things that didn't make sense and the actual sales person couldn't match it so they connected me to a manager that could answer my question and give me good, sufficient answers.

5 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We have requested additional information from you privately, so we can look further into your claim.

Nov. 12th, 2021

check_circle

Verified Customer

star star star star star

Kelsey

When we bought our dream home and the deal was ''' as is'', we planned on needing to make some repairs and find a few surprises so we asked for First American Home Warranty coverage with our contract. Wow, did we underestimate the things that would go wrong with this little place. In the first three years, nearly every major appliance has gone out as well as fans, plumbing, both toilets, and I can''t even remember what else. First American has not refused us? Dropped up, questioned us or anything, they have helped us quickly and politely with every single claim. We would have been lost and financially ruined if we had not had this policy.

5 years ago

Reply from First American Home Warranty

Hi Kelsey. We appreciate your feedback and look forward to servicing you again in the future.

Aug. 6th, 2019

check_circle

Verified Customer

star star star star star

Maryjane Statesville, NC

When my A/C broke down with First American, they fixed it right away and everything and it's running great. There was one little problem though. When the guy replaced the parts up in the attic, they didn't replace the board. I'm happy with the company, it was the vendor's fault. They sent an email and said it needed to get replaced and First American acted right away and put the part on order. I get great service. They're very professional and they come out right away and service and take care of things. It works really fast. I wouldn't change the company. I had another company and when I saw your company and found out what they cover, I was ecstatic and I've been happy every since. They react really fast.

5 years ago

Reply from First American Home Warranty

Hi Maryjane. We apologize for the inconvenience you encountered during your claim and appreciate your understanding.

Jun. 17th, 2019

check_circle

Verified Customer

star star star star star

Floyd Memphis, TN

I really like the experience of working with them and not having to deal with the companies that you get your appliances from. This particular time they gave a time in which the company could come and service that item and I had problems with that time and I worked with First American Warranty and let them know and within forty eight hours they called and got me within forty hours of the call. I had problems with my dryer and I thought they would be able to repair it and go from there. The technician came out and serviced the dryer and told me what was wrong with it and then left. After I tried to use the dryer after he left, it wouldn't work. And I called them back and I got aggravated with the time it took for them to come out and reservice it. And it ended up costing me another $75 and I didn't know I was going to have to pay for that because it wasn't part of the actual dryer. First American was great, it was the company that came out of my house that I wasn't excited about.

5 years ago

Reply from First American Home Warranty

Thank you, Floyd for the feedback. We are sorry to hear that the assigned contractor did not meet your expectations.

Jun. 17th, 2019

check_circle

Verified Customer

star star star star star

Corinne M St Louis, MO

Having an older house makes having a home warranty a must. I don't know how we would have paid for some of the repairs that we've needed over the years if they hadn't been covered. We have peace of mind knowing that we are protected from catastrophic damage and repairs. Well worth the investment. Occasionally we have to call more than once to get a technician scheduled, but that is really a problem with individual companies and not the fault of First American. Customer service has been wonderful. I don't think we could live in our house without them. We were not solicited for our business. I researched the best coverage and called them. No phone calls or emails asking us to increase coverage or buy other products. We truly could not be happier.

5 years ago

Reply from First American Home Warranty

Hi Corinne. Thank you for your review!

Jun. 4th, 2019

check_circle

Verified Customer

star star star star_border star_border

Kenneth

There selection of contractors is not very compleat. We have been out of air conditioning for over a month because the contractor does not know how to repair the roof top unit.

3 months ago

check_circle

Verified Customer

star star star star star_border

Maria

Automatic system is easy to use. I have had quick responses to my requests. I don’t like when my requests are assigned to out of town business. I would prefer that request stay in the Bakersfield area, if all possible.

4 months ago

Reply from First American Home Warranty

Maria, Thank you for taking a moment to share your experience with us. We look forward to being there for you, should you ever need us again!

Jun. 12th, 2024

check_circle

Verified Customer

star star star star star

Rose Cordova

Customer Service is always friendly and helpful. Most recently, we have experienced some heating issues and the company they sent to service our unit have been very responsive and knowledgeable. Thank you,

6 months ago

Reply from First American Home Warranty

Rose, We appreciate you taking the time to share your review with us!

Apr. 25th, 2024

check_circle

Verified Customer

star star star star star

Nancy King

Great service. We’ve purchased after buying a new home. Had 2 appliances and exterior pool equipment break. First American has been outstanding. We continue to purchase coverage

7 months ago

Reply from First American Home Warranty

Nancy, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Apr. 1st, 2024

check_circle

Verified Customer

star star star star star_border

michael glenn North Las Vegas, NV

We are paying monthly for service but since we haven't had any problems lately with plumbing or other situations in the home, thank God, I feel that the fee we are paying monthly is somewhat going to waste. Could go for a bill or so.

8 months ago

Reply from First American Home Warranty

Michael, Thank you for sharing your review with us! It is wonderful to know that we have been able to be there for you when you needed it most and are able to provide you with peace of mind. We will continue to be here for you should you need us in the future.

Feb. 28th, 2024

star star star star star_border

Manny

Hi I had a company come out to check our a/c unit and said they found a few things going on with it . Then I called up our home warranty on it then they told me they would have to send out one of the companies under the warranty to check it out also and I didn't have a problem with that and the company on there hand said everything looked to be ok just maybe the freon may be a little low but now makes me wonder about other repair companies about their honesty and who to believe . So now I'm wondering is there really something going on with my a/c unit or not just don't want to be left without it if it fails this summer. 🤔

5 months ago

Reply from First American Home Warranty

Manny, Thank you for your feedback. We would like to investigate this further but was unable to locate your claim with only the name provided. We requested additional information from you privately but did not hear back. We hope the next time you may need us; you will give us another chance to meet your needs.

Jul. 10th, 2024

check_circle

Verified Customer

star star star star star

Jose Valencia, CA

Every time I’ve had a problem it got resolved Within a reasonable time and customer service has been excellent at making sure I understood the process. Over all technical and customer service have been top notch. Thank you

9 months ago

Reply from First American Home Warranty

Jose, Thanks so much for taking the time to share your review with us!

Jan. 19th, 2024

check_circle

Verified Customer

star star star star star_border

Traci Chino Hills, CA

It's quick and easy to file a claim with First American Home Warranty. All you have to do is click a button. The contractors usually do a good job with contacting you within an appropriate time period. I have only experienced an issue once regarding the repair of my fridge. It took a while for repair as I was told the contractor was awaiting receipt of a part.

10 months ago

Reply from First American Home Warranty

Traci, Thank you for taking a moment to share your experience with us. It is great to know that placing a claim with us is easy. We look forward to being there for you, should you ever need us again!

Jan. 17th, 2024

check_circle

Verified Customer

star star star star star_border

Michael Newport Beach, CA

My air conditioning stopped blowing cold air. I filed a claim online, which was quite easy. It took a few days to get a technician out (it is a busy, hot August in Nevada). He diagnosed the problem and submitted to the insurance company. Things got confused, the work ticket was closed out without the work being done, but fortunately First American sent me an email asking how they did, and when I told them they had closed without fixing it, they jumped on it. Within a week they authorized the repair and the AC is working now with a new condenser. There was a $1,200 total cost, but the repair would have cost about $8,000. So, good value for the money. fortunately, my home has 3 AC zones, so being without the air conditioning for a few weeks of 100-degree weather was tolerable. I would give them 5 stars for customer service and the AC company they sent, but had to take a star off because it took a while.

1 year ago

Reply from First American Home Warranty

Michael, Thank you for taking time to share your feedback with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again!

Sep. 7th, 2023

check_circle

Verified Customer

star star star star star

Susan New Braunfels, TX

First American Home Warranty sent a reputable HVAC company out to repair our unit. They did approve a new unit be installed. It just took 6 days from the unit going out before it was replaced. I felt it could’ve been more expedient but it did go out on a weekend. With the temperature ranging from 101-107 during those days, we were forced out of our home and even with the premium plan it cost us $1200 plus hotel expenses.

1 year ago

Reply from First American Home Warranty

Susan, Thank you for sharing your review with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 6th, 2023

check_circle

Verified Customer

star star star star star

Jill Torres Las Vegas, NV

I was extremely disappointed in your competitor, Choice Home Warranty. I was a customer of theirs for many years without making any claims. As soon as I had a claim, they c as me up with many tests that "I" had to pay for to qualify for replacement. There would be hardly any savings on my part for being a customer all of those years. AFHW allowed me to apply all those years to their service and get immediate coverage. So far, I feel I have the program of them all and I am very happy. . m.

2 years ago

Reply from First American Home Warranty

Jill, Thank you for sharing your review with us. It is great to know that we have been able to be there for you when you most needed it! We will continue to be here for you should you need us in the future.

Aug. 26th, 2022

check_circle

Verified Customer

star star star star star

Gill Barbara G.

They have been prompt, courteous, friendly, informative, and professional in my dealings with them. I've had several issues this first year of owning my new home. They have provided rooter service, fixed a plumbing leak of sewer pipe in my crawl space, replaced my ice maker, replaced my stove, and replaced a remote to my garage door in addition to a new battery in the other one. I could not be more pleased with the service I've gotten and have already renewed for next year!!!!!

2 years ago

Reply from First American Home Warranty

Thanks so much for sharing your great feedback with us regarding your recent services. We are thrilled to hear that we were able to be there for you when you most needed it!

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star

Candi L. Murray Salado, TX

Quick response even though no fault of anyone due to supply and demand took awhile for parts to come in. When they did the company contracted out said it was better to replace our unit in which we did. The unit ran beautifully until a snake decided to venture into our new a/c unit and pretty much destroyed it. Once again the warranty would not cover so we had to buy another unit. Plug your a/c holes with a deterrent of some sort to keep snakes and whatever else could find residence in your unit.

2 years ago

Reply from First American Home Warranty

Candi, Thank you for taking the time to share your review with us! It is great to know that our team was able to be there for you throughout this claim. We will continue to be here for you should you need us in the future.

Jul. 8th, 2022

check_circle

Verified Customer

star star star star star

Joanne Palm Bay, FL

Used FAHW website and logged in a claim for air conditioner not running. We received an email back with a company name we called them and they said no longer service our area due to gas prices. We received another email from FAHW that another company was being notified. They called us and said they would be here about 3:30. They were early and fixed our problem promptly since it was a condenser that went bad. Our air was out for less than a day. Thank you.

2 years ago

Reply from First American Home Warranty

Joanne, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Suresh Ralapati Gaithersburg, MD

I was really impressed by Cory B, the Representative. He was pleasant, friendly and made it very simple to explain the coverage, price, etc. The most impressive part was that if something could not be fixed, then that item would be replaced. This definitely provided me with a great peace of mind and there was nothing to worry about. Ny Kudos & Thanks to Corey.

2 years ago

Reply from First American Home Warranty

Suresh, Thank you for taking a moment to let us know what a great job our team has done! We are glad that we have been able to be there for you when you most needed it. We will continue to be here for you should you need us in the future.

Jun. 2nd, 2022

check_circle

Verified Customer

star star star star star_border

John P. Lukens

I was told two differnt resolutions pertaining to my microswave llsince April 3rd, 2022. Two technicians installed a replacement microwave and took the old away, So everything is finished with the miocrowave and I thank you so much.icians came to the house and looked at the microwave and went to get parts. Both times the microwave did not work. The second tech said that he was going to put in for a new microwave to be installed. About 3 weeks after that I received an email from First Home Warranty that I would not be receiving a new microwav3e but that theyt were going to order parts to have a technician install to see if the microwave willl work. I heard nothing since them until Wednesday of this week when two guys said they have a microwav3e to be installed. I was so ssurprised. They installed the microwave and took the old one away. ame and proceeded to get parts to ssee if the microwave will work. Both times it did not work. The second technician said that it was the mother board as no electricity was passing through. He told me that he waws going to put in for the new microwave. About 3 weeks after that I received an e-amail from Home Watrra

2 years ago

Reply from First American Home Warranty

John, Thank you for sharing your review! We appreciate your patience as we worked to obtain what was needed for your claim. The next time you may need us, we look forward to being there for you.

Jun. 2nd, 2022

check_circle

Verified Customer

star star star star star

Jing Chen Goleta, CA

We've just moved into our new house, for which our agent gave us a gift of the First American Home Warranty. Unfortunately we found a valve leaking under the sink the first days we were in the house. Thankfully, First American had us covered. After Phoenix Plumbing, Heating and Air was dispatched to the project, First American kept us posted of the upcoming service. Jesse, the plumber was very competent and friendly. To ensure the best service, we were also invited to provide immediate feedback. All these proved the five-star qualify of First American.

2 years ago

Reply from First American Home Warranty

Jing, We appreciate you taking the time to share your experience with us! It is awesome to know that your claim was able to be resolved promptly. The next time you may need us, we look forward to being there for you.

May. 24th, 2022

check_circle

Verified Customer

star star star star star

Paula Barber Melbourne, FL

We have been using them for years. I used then when I had a leak under my kitchen sink & needed a new garbage disposal system. I’ve used then when we had a leak in our hotwater heater & they came out & replaced it. I had a leak under one of my bathroom sinks & they got me a new sink & repaired the leak. They are a great company to work with & there for me when I need them.

2 years ago Edited January 10, 2024

Reply from First American Home Warranty

Paula, Thank you for leaving us a five star review!

Dec. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Laura Glismann Blue Diamond, NV

I rate my personal contact ROB with 5 stars, and I rate the Plumbing guy VICTOR from Ideal Plumbing with 5 stars. I have to say that the phone service at general customer service needs work. They are lacking comprehensive training. I was on hold too long, one disconnected and did not call back. Chrome would not sign me in, and after changing my password, which I did not want to do, I got signed in on Safari. Once on Safari I could not locate my contract and neither could the gal who helped me on the second phone call. All I could see was a SAMPLE contract. Oh, the CHAT system is useless.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Kathy Triplett Vicksburg, MS

In the areas related to handling my requests for services, assigning contractors, keeping me updated and every issue related to my service requests... I rate First American at the highest level! However, my only complaint is related to the promotion for referring others to First American. I have referred several customers to First American. However, because the only way that First American tracks referrals is by these individuals following an online link, neither I, nor the other customers were given the benefit rewards of the promotion. Because most new customers are going to opt to call to speak with a representative before they enlist First American’s services, they are not going to utilize the link. I think there should be another way for new customers to tell you who referred them. Otherwise, it gives the appearance that the promotion was never really intended to provide the promised rewards. Because I have been a customer for so long, I do not think this to be the case. However, newer customers might not be convinced.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

George Hot Springs Village, AR

All things considered... My only complaint is that the telephone call center personnel do not speak clear English. One would guess that the call center is not a US company and not located in the USA. I would prefer FAHW put Americans to work rather than other countries. My only experience this year took two companies to fix. The first one made three trips and failed to notice that a wire was disconnected. Instead they blamed rodents for eating the insulation. While that did happen, it was not the cause of the problem and they gave up. The second company found a disconnected wire and reconnected it - problem solved. 4 stars only.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

H Haven Maumelle, AR

I have been insuring with First American Home Warranty since 2013. I feel that they have always treated me fairly and their prices have been in accordance with the services received for replacement of my gas oven and hot water heater, as well as minor HVAC repairs and refrigerator water leaks from the ice maker system. I plan on continuing my insurance agreement with them in the future.

3 years ago Edited March 7, 2024

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

William H. Burton, Jr. Barstow, CA

It is only because they have been really good to me as their customer. Each and every time that I may have experienced any problems or issues; they were always opened to be of an excellent help and assistance to our household. That‚Äôs why I can honestly say that I would keep them as well as recommend them but most definitely.. I really would keep them with every and I mean all properties that we‚Äôll buy or purchase!

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Mark Harrison Dickinson, TX

Never had a problem very professional I've always got the work that I need it in a timely matter I've been with them 14 years and I've never once had a bad representative come out and do shoddy work I'm just very pleased my reasoning prepare the warranty is I don't really miss the $65 a month but if something breaks and I have to come up with five or six hundred or a thousand or even more if I didn't have the warranty that would probably be an issue

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Jeffrey Sakson Los Angeles, CA

Until very recently, I would rate them 5 stars, but their customer service has gone down in the past year. This could be related to the COVID epidemic, but it still is frustrating to have to wait for more than 40 minutes for someone to answer your calls. It's extremely frustrating when you've been waiting for more than 40 minutes and then you get disconnected. My most recent experience, in which I had to have my tankless water heater replaced, would have been fine if the new water heater hadn't stopped working the day after it was installed. The plumber that installed it said it was due to an obstruction in our vents, and because vents aren't covered by our warranty, I had to pay $250 for a vent company to check out our vents to tell us that there was nothing wrong with them. We had to go three days without hot water, and I could not get anyone from First American on the phone to explain the situation. Finally, I was able to get the plumbing company to send someone else to check out the water heater and he was able to fix it. It turns out that the error message on the unit did indicate a problem with our vents, but it was an incorrect error message. 3 days without hot water and $250 for nothing. That's on top of the almost $1000 I had to pay extra for installation of the new water heater because it required some extra work not covered by my warranty. Sheesh.

3 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

check_circle

Verified Customer

star star star star star

Marian Long Galveston, TX

I had a claim on my electric stove. I called the office since it was my 1st claim, they actually took my information and gave me the information on the vendor who was assigned to come to my unit. I received updates on everything that was happening. The vendor was actually able to repair the stove. The vendor was professional, friendly and knew exactly what he needed to do to make the repairs and had parts on his truck. Great experience and service with both the First American Home Warranty and the vendor they used for our repairs.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star

Paul Bisel

Our washing machine tore up about a year after we got our warranty. I called First American and they sent a service tech out. He checked it out and checked on parts. Because of the age of the washer parts were no longer available. They replaced it with a new version of the one we had. It only cost us $75.00 just as we were told when we bought the warranty.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Alexandria Lekberg Chesterfield, VA

I love this company! I have been a customer for 9 years. They have great customer service and all my claims can be filed online; which is fast and easy. I have never been rejected for any claim when neighbors using other companies did not get their air conditioners replaced or fixed! They are not perfect! What company is? I have to call in at times when they give me a replacement that doesn’t match my features. They always make it right with a few pictures! They really stand by their customers! They are the best priced out there!

4 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

check_circle

Verified Customer

star star star star star_border

Ingrid Pierson Auburn, CA

They have excellent service, but on the higher ticket repairs they allow the contractors to charge so many fees that the repair still becomes too costly. Some are BS fees. Like "The county might require that we have to make changes and bring your system to current standards. Therefore, we need to charge an additional $500." and.... 1st AM won't pay for this... or this... Well, they weren't even around for the county inspection to tell them there needed to be changes. I was the one who had to beg for the HVAC company to send the required docs to get the permit signed off. I was there for the repairs and there was no "county permit required" upgrading done. If First American just allows their sub contractors push extra costs on the insured that's not right. Providing the hardware, that 1st AM buys in bulk straight from the manufacturer is great and I commend them on that business strategy)... .But, limiting the replacement coverage to just direct install and hardware costs leaves the insured holding the bag on the balance of the charges, which are pretty steep. On smaller items, their service is great. But, even with the Eagle Premier package which includes all knobs wheels etc... They wouldn't replace my fan knobs when replacing the fan motor, without the worn out knobs in hand. Nowhere in the policy does it state that you have to have the worn out knobs to get them replaced.

5 years ago

Reply from First American Home Warranty

Thank you for your review Ingrid.

Oct. 2nd, 2019

First American Home Warranty Reviews

Summary of Reviews