First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Jared

We had plans to leave our house for 18 months and rent it out. We did not want to worry about the appliances. First American Home Warranty had good reviews and we decided to use them. We have had one claim so far. They contacted us quickly, set up the appointment, and the problem was quickly resolved. We are very happy with the service! Thank you for removing the appliance worry!

1 week ago

Reply from First American Home Warranty

Jared, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 3rd, 2025

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Verified Customer

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Richard

There is no other home warranty company to choose from at all the closings on real estate , so we chose to accept it , which was First American , and someone from choice home warranty called and gave us a cheaper price when it was time to renew, WELL LETS JUST SAY IT WAS THE WORST MISTAKE WE EVER MADE is changing from First American!!!!! I know someone who worked for them and he was a witness to the company only requiring the owner of the company to be licensed , not the workers that come to your home…. We had a tech who came to our house to fix a fan in our double oven , which was making allot of noise , after he was done,he sent another tech to “finish the job”, he was worse than the first , then another one came and the owner, but after it was all over with , my double oven would no longer work, it stayed on even when cut off, increasing in temperature , we had to cut it off at the breaker , and nobody from the company would come back, we were in the middle of selling the home, so we had to put out 2500 for new owner to purchase a new double oven after closing, Choice home warranty would not hold the owner of this company liable , and no matter what we did and tried to call multiple times to Choice, they said they had to go by what tech says, and tech says it was fixed!!!!!! The techs did not know what they were doing because they were not certificed or licensed to even know how to work on appliaces . NEVER AGAIN will we switch from First American Home Warranty. WE APPRECIATE a company like First AMERICAN , that all closing attorneys stand by and HIGHLY recommend.

3 weeks ago

Reply from First American Home Warranty

Richard, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Nov. 20th, 2025

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Verified Customer

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John

We have an older home and we knew that sooner or later we would experience break downs . First American Home Warranty gives a choice to repair or replace. We have had to use them and the service was great. We have recommended them to friends and family.

4 weeks ago

Reply from First American Home Warranty

John, Thanks so much for taking the time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Nov. 9th, 2025

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Verified Customer

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Bernice

I had one claim which was taken care of expeditiously and no problems. The 2nd initial claim, my son took care of without 1st American’s assistance, only because my son was aware of it and knew how to fix it!

4 weeks ago

Reply from First American Home Warranty

Bernice, Thanks so much for taking the time to share your review with us!

Nov. 9th, 2025

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Verified Customer

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Nick

First American Home Warrant is great. One complant. When the appliance is fix and them there is a problem you should bring the same company that fix is in the past. I am having trouble with my heater which you paid to install last year. I went to your website and reported a problem and you did not bring out the same company that installed it.

4 weeks ago

Reply from First American Home Warranty

Nick, Thank you for sharing your recent experience. We take all feedback provided to us seriously, as it helps us to make changes where needed. We certainly do our best to accommodate technician requests but may not always be able to honor them. We're glad you chose us and look forward to being here when you need us again.

Nov. 9th, 2025

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Verified Customer

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Leslie

Our home's previous owner left us the warranty and I renewed it. We have had 2 services and both were with our air conditioning. Pleased with the handling of both as well as the contractor. What I was not please with is the fact that we had to pay several thousand of our own money when the new air conditioning unit was installed. These fees were "upgrades" from original unit. I would like FAHW to note this fees boldly so customers can see them and not be surprised. Otherwise, pleased with the warranty

1 month ago

Reply from First American Home Warranty

Leslie, Thank you for sharing your feedback with us. It is great to know that your air conditioning was able to be replaced. Regarding the non-covered costs, it is our goal to provide our customers with a successful resolution, and we will share your comments with our team to see where improvements can be made. We hope the next time you may need us, you will give us another chance to be there for you.

Nov. 9th, 2025

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Verified Customer

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Kathleen

I was surprised to not get anything moving for two weeks exactly until I had to call to find out the updates. This happened twice upon two different call requests that I made for the stove and the plumbing of my bathroom tub.

1 month ago

Reply from First American Home Warranty

Kathleen, Thank you for sharing your recent experience. We certainly do our best to ensure overall satisfaction for our customers, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We look forward to being there for you, should you ever need us in the future.

Oct. 24th, 2025

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Verified Customer

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Naik/Wilchet USA

4 months ago

Reply from First American Home Warranty

Thank you for taking a moment to share your experience with us. We're glad you chose us and look forward to being here when you need us again.

Aug. 4th, 2025

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Verified Customer

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Paul

A comprehensive warranty. When filing a claim, your team is responsive and repairmen are easy to work with.

1 week ago

Reply from First American Home Warranty

Paul, Thank you for taking a moment to share your experience with us!

Dec. 3rd, 2025

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Verified Customer

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Jose

Iam very happy with america first warranty because they have a great customer service and always taking care of any problem promptly

3 weeks ago

Reply from First American Home Warranty

Jose, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Nov. 20th, 2025

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Verified Customer

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Tony

2 months ago

Reply from First American Home Warranty

Tony, Thank you for taking the time to share your review with us! We will continue to be here for you should you need us in the future.

Sep. 24th, 2025

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Verified Customer

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Jon

Have had a warranty program from First American and luckily have not needed their services very often but when I have needed them they are easy to reach and quickly coordinate whatever service I need.

2 months ago

Reply from First American Home Warranty

Jon, We appreciate you taking the time to share your great review with us!

Sep. 11th, 2025

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Verified Customer

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Naik/Wilchet

Adequate company and service. There are Pros and Cons with any warranty service. You can get repairs done for a fraction of out of pocket expenses---BUT, you may have to deal with longer appointment schedule times--and warranty services will always utilize the cheapest repair/service options first, before progressing to more costly or complex repair options. If you, for example, need a new A.C., replacing it with a new unit will be the companies LAST OPTION---only after trying every other repair option to an older unit and having these options fail. In the long term, you will save (out of pocket expenses), but you have to deal with longer tedious repair schedules and the warranty companies money saving bureaucracies. Or you can bypass a warranty company, contract a serviceman yourself--pay 100% out of pocket, but get faster more efficient service. Just depends on what you're personally willing to compromise on. I have low to medium income, so although a warranty service can have tedious and frustrating aspects...it still turned out to be a better option for me (security of out of pocket costs being a fraction of what they would cost without a warranty), vs having a major appliance bill repair that you have to cover 100% of parts and labor.

4 months ago

Reply from First American Home Warranty

Thank you for taking a moment to share your experience with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again!

Jul. 24th, 2025

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Verified Customer

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Betty

I love this company I have been looking for a good company for about 10 years I finally got the right one

3 weeks ago

Reply from First American Home Warranty

Betty, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Nov. 20th, 2025

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Verified Customer

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Sally B

I liked the quick response, reasonable pricing and the high quality service companies they send for remaining my appliances.

1 month ago

Reply from First American Home Warranty

Sally, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Oct. 24th, 2025

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Verified Customer

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John

I would like the option to speak with a representative before I pay $95 for a service call. some parts of the policy that explains coverage is very vague....How do I reach someone live to speak with

2 months ago

Reply from First American Home Warranty

John, Thank you for reaching out. For additional assistance please reach out to our team at 800-992-3400 and we can help.

Oct. 3rd, 2025

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Verified Customer

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Sue

I can't give feed back as haven't needed to use this service. I have recommended to my sister. That is reason I didn't give a 5 star. The 4 star is based on the help I received signing up.

2 months ago

Reply from First American Home Warranty

Sue, Thank you for sharing your rating with us! We may ask you to share your feedback on any recent experiences you may have had with us. Whether we are assisting you with your account or a claim, we strive to continue to provide a five-star experience. We will continue to be here for you should you need us in the future.

Sep. 29th, 2025

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Verified Customer

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Anthony

Reasonable.. but you guys don’t listen to the customer. I tried to explain to the agent on the about my AC.. long story. You guys need to get it together and their language was not understood or understandable. 0 ⭐️

3 weeks ago

Reply from First American Home Warranty

Anthony, Here at First American Home Warranty, we strive for excellence and are disappointed to hear that you received anything less. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 9th, 2025

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Verified Customer

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Janet

Comfort of knowing should I have a problem with a covered item FAHW is behind me.

4 weeks ago

Reply from First American Home Warranty

Janet, We're glad we could give you peace of mind—thank you for choosing us!

Nov. 9th, 2025

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Verified Customer

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Paul

Not so well. Waited a long time for service. Tech came and had you order a drip pan replacement. Waited and wrong part came. Called to report that and rep said a new was being ordered. Awaiting the new part and return instructions for the part that does not fit. What gives?

2 months ago

Reply from First American Home Warranty

Paul, Thank you for your comments. We requested additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Oct. 9th, 2025

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Verified Customer

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Rebecca Abbit

My A/C went out on a Thursday in July. The first appointment offered by the vendor was on the following Tuesday, but then said they could come out on Sunday if I paid an extra $125 above the warranty's service fee. According to my neighbors I could have had another company come out the same day in an emergency, so it didn't seem like having a home warranty really helped that much. I was still out $225 for the service which ended up being a simple fix.

3 months ago

Reply from First American Home Warranty

Rebecca, Thank you for sharing your experience with us. We appreciate your patience with the contractor as they work through their appointments. The next time you may need us, we look forward to being there for you.

Aug. 14th, 2025

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Verified Customer

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Anita

They were extremely helpful . Even though the company that they were working with was constantly rescheduling appointments and not showing up, they kept on top of things . Trying to help work it out in a timely manner.

4 months ago

Reply from First American Home Warranty

Anita, Thanks so much for taking the time to share your review. Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most.

Jul. 16th, 2025

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Verified Customer

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Ruben

We've had First American Home Warranty for 16yrs. I would highly recommend this company to anyone who's looking for an extended warranty company. They're a great and honest company.

5 months ago

Reply from First American Home Warranty

Ruben, We appreciate you taking the time to share your five-star review! It is always great to hear when our customers have a great experience with us. We look forward to being there for you, should you ever need us again.

Jul. 6th, 2025

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Verified Customer

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Edward

So far so good I haven't had a claim yet ,but everyone is nice 🙂

2 weeks ago

Reply from First American Home Warranty

Edward, Protecting your home is our top priority—thanks for trusting us with it!

Nov. 20th, 2025

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Verified Customer

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Lynette

No comments. It is a good service when you need to call for repairs.

3 weeks ago

Reply from First American Home Warranty

Lynette, We appreciate you taking the time to share your five-star review with us!

Nov. 20th, 2025

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Verified Customer

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Malva

A friend had your service and I was impressed with the response time!

4 weeks ago

Reply from First American Home Warranty

Malva, It’s great to know we met your expectations—we aim to keep doing just that!

Nov. 9th, 2025

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Verified Customer

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Linda

Most of the time they do pretty good but lately you’re having to fight with them to get somebody out here

1 month ago

Reply from First American Home Warranty

Linda, Thank you for taking the time to share your recent experience with us. We certainly do our best to ensure overall satisfaction for our customer and will share your comments with our team as we are always looking to improve. look forward to being there for you, should you ever need us again.

Nov. 9th, 2025

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Verified Customer

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Gary

Have had First American for 20+ years and have never had a problem with getting service.

1 month ago

Reply from First American Home Warranty

Gary, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most.

Nov. 9th, 2025

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Verified Customer

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SWID

TO DATE, WE HAVE HAD FIRST AMERICAN HOME COVERAGE NOW FOR ABOUT 10YRS, ONE IT COMES UP FOR RENEWAL, THERE IS NO DOUBT ABOUT IT. THERE PROCESS IS GREAT, THE COVERAGES ARE GREAT AND AS LONG AS I OWN A HOME, THEY WILL BE PROTECTING US. I HAVE REFERRED SEVERAL PEOPLE TO AMERICAN FIRST HOME WARRANTY, AND 4 OF MY CO-WORKERS HAVE SWITCHED FROM THE DTE PLAN TO FIRST AMERICAN. THE ONLY DOWNSIDE, IS THAT I WAS TO EARN 50.00 PER EACH REFERRAL SIGNED UP FOR COVERAGE AND ONLY RECIEVED IT ONE TIME. GREAT COMPANY, EASY CLAIM SERVICES, AND NOTHING MOST EVERYTING IS COVERED IS A GREAT PEACE OF MIND MICHAEL

1 year ago

Reply from First American Home Warranty

Michael, Thanks so much for your great feedback! We would like to make sure that you receive the $50 Amazon gift cards for the referrals that have signed up with us. We have requested additional information from you privately to further assist.

May. 10th, 2024

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Verified Customer

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Joseph Mesaros

I really haven't had to make any type of claim with First American Home Warranty as of yet being i just recently purchased the Home Warranty from them about two months ago! But the initial customer support awareness is excellent & they showed a overall GENUINE concern in helping me & answered ANY & ALL questions i may have had in a very positive efficient informitive understanding manner! Also i compared numerous other Home Warranty Companies before deciding on purchasing my Home Warranty Protection with First American Home Warranty who OFFERED me a GREAT QUALITY PLAN at a COMPARABLE LOWER PRICE!!!

3 years ago

Reply from First American Home Warranty

Joseph, Thanks so much for taking the time to share your experience! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 20th, 2022

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Verified Customer

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Simon Seattle, WA

Whenever I did speak with someone, they were able to help me right away, or at least gave me the assurance that they were "working on it." I've had to call them back several times to get updates. Often would get a different person telling me different things. We never received confirmation emails or phone calls on the status of anything, not sure if this is a technical glitch, so make sure they can and will email you receipts and status updates. I'd log into my account and would sometimes find updates on information but there is no history in what happened, so I highly recommend you keep your own records of things!

4 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hi Simon. Thank you for your feedback. We are happy to hear that assistance was provided to your satisfactions.

May. 7th, 2021

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Verified Customer

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Anonymous

They've been excellent. I've had them with my house now for almost thirty years. They're there to help and get solutions to whatever is going on. There have been several times that they've actually thought about the response I was given from a vendor and it wasn't right and they questioned it and go second opinions to make sure they were right. They do their research. They don't assume that their vendor is always right. I had a plumbing leak and they took care of it. It was incredible. I had some complications from the vendor and issues and modification charges. They did all the research necessary to get it resolved properly and now the job is done. I'm very happy. First American makes sure you're satisfied when you're done. I've had a couple managers involved because there were things that didn't make sense and the actual sales person couldn't match it so they connected me to a manager that could answer my question and give me good, sufficient answers.

6 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We have requested additional information from you privately, so we can look further into your claim.

Nov. 12th, 2021

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Verified Customer

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Kelsey

When we bought our dream home and the deal was ''' as is'', we planned on needing to make some repairs and find a few surprises so we asked for First American Home Warranty coverage with our contract. Wow, did we underestimate the things that would go wrong with this little place. In the first three years, nearly every major appliance has gone out as well as fans, plumbing, both toilets, and I can''t even remember what else. First American has not refused us? Dropped up, questioned us or anything, they have helped us quickly and politely with every single claim. We would have been lost and financially ruined if we had not had this policy.

6 years ago

Reply from First American Home Warranty

Hi Kelsey. We appreciate your feedback and look forward to servicing you again in the future.

Aug. 6th, 2019

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Verified Customer

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Maryjane Statesville, NC

When my A/C broke down with First American, they fixed it right away and everything and it's running great. There was one little problem though. When the guy replaced the parts up in the attic, they didn't replace the board. I'm happy with the company, it was the vendor's fault. They sent an email and said it needed to get replaced and First American acted right away and put the part on order. I get great service. They're very professional and they come out right away and service and take care of things. It works really fast. I wouldn't change the company. I had another company and when I saw your company and found out what they cover, I was ecstatic and I've been happy every since. They react really fast.

6 years ago

Reply from First American Home Warranty

Hi Maryjane. We apologize for the inconvenience you encountered during your claim and appreciate your understanding.

Jun. 17th, 2019

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Verified Customer

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Floyd Memphis, TN

I really like the experience of working with them and not having to deal with the companies that you get your appliances from. This particular time they gave a time in which the company could come and service that item and I had problems with that time and I worked with First American Warranty and let them know and within forty eight hours they called and got me within forty hours of the call. I had problems with my dryer and I thought they would be able to repair it and go from there. The technician came out and serviced the dryer and told me what was wrong with it and then left. After I tried to use the dryer after he left, it wouldn't work. And I called them back and I got aggravated with the time it took for them to come out and reservice it. And it ended up costing me another $75 and I didn't know I was going to have to pay for that because it wasn't part of the actual dryer. First American was great, it was the company that came out of my house that I wasn't excited about.

6 years ago

Reply from First American Home Warranty

Thank you, Floyd for the feedback. We are sorry to hear that the assigned contractor did not meet your expectations.

Jun. 17th, 2019

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Verified Customer

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Corinne M St Louis, MO

Having an older house makes having a home warranty a must. I don't know how we would have paid for some of the repairs that we've needed over the years if they hadn't been covered. We have peace of mind knowing that we are protected from catastrophic damage and repairs. Well worth the investment. Occasionally we have to call more than once to get a technician scheduled, but that is really a problem with individual companies and not the fault of First American. Customer service has been wonderful. I don't think we could live in our house without them. We were not solicited for our business. I researched the best coverage and called them. No phone calls or emails asking us to increase coverage or buy other products. We truly could not be happier.

6 years ago

Reply from First American Home Warranty

Hi Corinne. Thank you for your review!

Jun. 4th, 2019

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Bella H

I wanted to share my disappointment regarding a recent service request that was denied. I appreciate that the customer service representative I spoke with was very kind and tried to help. However, despite their efforts, the request to repair our stovetop igniter was denied based on the report, which labeled the issue as "normal wear and tear." It’s frustrating that something as basic and common as a failed igniter — the kind of problem I would expect to be covered — was dismissed without any meaningful investigation. The explanation we received for the denial was confusing and felt more like an attempt to justify not providing service, rather than actually addressing the issue. I seriously question the reliability of this insurance. If the policy doesn’t cover such a routine and straightforward repair, it’s hard to understand the real value of having the coverage at all. As a customer, I am disappointed and feel like I’ve been paying into a service that doesn’t deliver when it counts.

1 month ago

Reply from First American Home Warranty

Bella, We appreciate your feedback. It is unfortunate to see that you were not pleased with your claim experience and understand a denial can be frustrating. We did request additional information from you so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Nov. 10th, 2025

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Janet

They are on the bottom of my list! Had a fridge that stopped dispensing water or making ice only freezer would get cold? Took like a week to send someone out knowing my fridge wasn't getting cold Luckily zi had a small little fridge in garage. The maintenance guy came out ordered a new counter box yook 3 weeks to get it. Came installed but didn't help.so he sent request to get new fridge. I waited and waited finally I called warranty co. The guy motive cm my v ice maker was c I veted bu my plan so had me pay 157.00 for coverage. Sent another guy out to fix that. But did not work. So I called warranty co about new fridge. And asked for myc157.09 coverage back they couldn't fix. And a new fridge. Months go by they send me 250.00 for new fridge. After many many phone calls I give up! Cancel that warranty. Get a new fridge guy comes to hook it up and no water again cause it's not the fridge but outside water pipe is broken? So now my old fridge that works fine is in the garage as a spare. So no first american is bad bad bad. Cheap cheap

1 month ago

Reply from First American Home Warranty

Janet, Thank you for sharing this feedback with us. We did request additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 10th, 2025

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Verified Customer

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Edward

I don't know I w. I haven't used your services. I think if a person haven't used your services, they should get some kind of a discount for the following n g year.

3 months ago

Reply from First American Home Warranty

Edward, Thank you for sharing your rating with us! We may ask you to share your feedback on any recent experiences you may have had with us. Whether we are assisting you with your account or a claim, we strive to continue to provide excellent service.

Aug. 14th, 2025

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Verified Customer

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Andrea G

Easy to request services online at any time. The majority of their contractors are well versed in their various trades and are local, so repairs are usually fast.

4 months ago

Reply from First American Home Warranty

Andrea G, Protecting your home is our top priority—thanks for trusting us with it!

Jul. 17th, 2025

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Verified Customer

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Mike

Overall the service I receive when I submit a claim has been adequate. The contractors they have sent were courteous and professional in every way and solved our appliance issues expeditiously and efficiently. I am completely satisfied with the customer service I receive and the quality of the contractors work.

6 months ago

Reply from First American Home Warranty

Mike, Thanks so much for taking the time to share your experience with us!

Jun. 9th, 2025

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Verified Customer

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JOHN ANTHONY

~As always, we are very pleased with the service as well as the representative that we have had the pleasure of working with. I highly recommend this excellent service provider!~

6 months ago

Reply from First American Home Warranty

John, We appreciate you taking the time to share your review with us. It is great to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

May. 13th, 2025

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Verified Customer

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Pamela

Neighbor recommended. They had positive experiences

3 weeks ago

Reply from First American Home Warranty

Pamela, We sincerely appreciate your five-star rating and your continued trust in our services!

Nov. 20th, 2025

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Verified Customer

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Harvey

QUICK SEVICE !!!! THE REPAIR WAS ON TIME THANKS

3 weeks ago

Reply from First American Home Warranty

Harvey, Thank you for taking a moment to share your experience with us!

Nov. 20th, 2025

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Verified Customer

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Timothy

Great company and always have responded well to any issues

4 weeks ago

Reply from First American Home Warranty

Timothy, Thanks so much for taking the time to share your experience with us!

Nov. 9th, 2025

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Verified Customer

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Brandon

Great reputation for taking care of customers

4 weeks ago

Reply from First American Home Warranty

Brandon, Thank you for putting your trust in us!

Nov. 9th, 2025

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Verified Customer

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Frank

Low cost, Puts your mind at ease. I have not used your services yet.

4 weeks ago

Reply from First American Home Warranty

Frank, We're glad we could give you peace of mind—thank you for choosing us!

Nov. 9th, 2025

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Verified Customer

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Judy

The home warranty picked this co., so glad they did!!

4 weeks ago Edited November 8, 2025

Reply from First American Home Warranty

Judy, We sincerely appreciate your five-star rating and your continued trust in our services!

Nov. 9th, 2025

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Verified Customer

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Edward

First American Home Warranty was able to repair my Microwave (Broken handle). I guess the microwave was too old to find a new handle so they purchased a new microwave for me. It was great replacement. Thank you First American Home Warranty

9 months ago

Reply from First American Home Warranty

Edward, Thanks so much for sharing your great feedback with us regarding your recent service! We look forward to being there for you, should you ever need us again.

Feb. 25th, 2025

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Verified Customer

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Lisa

I received my first year as a gift from my realtor. So glad I kept the plan.

1 month ago

Reply from First American Home Warranty

Lisa, Thank you for your five-star rating. We truly appreciate your support and are pleased to know you had a positive experience!

Nov. 9th, 2025

First American Home Warranty Reviews

Summary of Reviews