First American Home Warranty: Read 4,378 User Reviews From Real Homeowners

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Carl

They blew our last service request and sent two companies out

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Mauricio Ocampo ko

Great Services and fast problems resolved !

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Bill

Do not cover everthing you say you do cover in your plan.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Linda

Respond quickly. Pay the bill- no problem

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Damontra Napoleon New York, NY

MY WATER HEATER WENT OUT ON DEC 16TH AND IT IS JAN 16TH NOW AND THEY STILL HAVE NOT FIXED MY WATER HEATER

6 years ago

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Joanna Midland, TX

The worst company I've ever dealt with. Never want to pay for anything, so after paying $75, nothing gets repaired.

6 years ago

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Bill

So far so good..per visit charge a bit too steep , $75..

7 years ago

Reply from First American Home Warranty

Thank you Bill for your feedback and for choosing First American!

Mar. 22nd, 2019

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Brad Goodall

They were not very helpful they did not pay for my repairs all the way fought me on everything I needed to do for repairs

2 years ago

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Sunny Goodwin Anaheim, CA

This company was so-so ..follow up took too long and we were not that happy after a few years.

2 years ago

Reply from First American Home Warranty

We appreciate you taking the time to leave a review. We do have a process when a claim is submitted, and apologize that this was taking longer than expected.

Jun. 16th, 2023

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Darleen

I considered them but the price is way too high.

2 years ago

Reply from First American Home Warranty

Darleen, Thank you for your feedback. We do offer different coverage options that may work with your budget. Please do not hesitate to reach out to us for more information.

Nov. 8th, 2023

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ulises jaramillo Oxnard, CA

Do not buy a warranty through this company, they are the worst every claim gets denied.

4 years ago

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Ramirez Oscar Los Angeles, CA

don't trust this company i'm submit a claim and they don't cover no reason to be decline

5 years ago

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William McKay

We have had a tankless water heater leak for 43 days and are still waiting for a replacement.

5 years ago

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Rene Ramirez Harlingen, TX

False Advertisement. Non Trustworthy> DO NOT get them as your Home Warranty Protection Plan.

6 years ago

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Lois Austin, AR

Horrible. Do not use good contractors. Have been waiting a month on parts for a dishwasher.

6 years ago

Reply from First American Home Warranty

We have reached out to the consumer directly requesting for the information.

May. 20th, 2019

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Michael Williams Mill Valley, CA

Terrible response times and so much fine print. Not going to be renewing our warranty.

2 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide us with your claim/contract number.

Jun. 27th, 2023

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Armando Espinoza San Antonio, TX

They were reliable and answered any questions

4 years ago

Reply from First American Home Warranty

Armando, Thank you for taking the time to write a review about your recent service. It is awesome to hear the team was reliable and able to resolve your issue. We will continue to be here for you should you need us in the future.

Oct. 29th, 2021

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Helen Ragonese

Horrible after been a client for many years and screwed me when it came to AC.

1 year ago

Reply from First American Home Warranty

Helen, Thank you for this feedback. We requested additional information from you privately because we were unable to locate a claim with only the information provided. We did not did not hear back from you. We hope the next time you may need us; you will give us another chance to meet your needs.

Apr. 3rd, 2025

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Israel

I never used and when I tried to use it I didn’t get any help.

1 year ago

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Z Wong Alamo, CA

Started a bath tub unclog job and left without finishing it. Terrible

3 years ago Edited February 15, 2023

Reply from First American Home Warranty

Z Wong, Thank you for sharing your comments with us. We see that at this time your claim has been completed. If you are still experiencing an issue, please reach out to us directly and we can certainly assist.

Feb. 8th, 2023

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TP Charlotte, NC

I have been a client close to 3 years, and each year the service gets worse.

4 years ago Edited March 28, 2022

Reply from First American Home Warranty

Thank you for sharing this feedback with us. Can you please provide us your claim number so we can look into this further? We do take pride in who we partner with but also welcome feedback for our Contractor Relations team, as it helps us to make changes where needed.

Mar. 21st, 2022

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anita morrison Colorado Springs, CO

In a very poor situation with First American, Poor coverage for existing claim.

5 years ago

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Virginia

POOR SERVICE IN COMPANIES THEY RECOMMEND TO COMPLETE REQUESTS

5 years ago

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GMS Johnson City, TN

They do not replace items that break even if they are under warranty.

6 years ago

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Deanna Thompson Hemet, CA

Don't waist your money your stuff will never get fixed weeks with water

7 years ago

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Joseph Carper Oregon, OH

Poor customer service and a rip off!!!!!

4 years ago

Reply from First American Home Warranty

Hello Joseph,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Please be advised, we contacted you to discuss your concerns but was unable to reach you therefore, we left a message. At this time, it is requested that you contact us at your earliest convenience.

Thank you.

Aug. 11th, 2021

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Hailey Phan Houston, TX

They tricked me and they didn't Repair my Air conditioner.

6 years ago

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Sharon Raberge

Having a hard time with your assigned contractors getting authorization and scheduling work. This results in numerous calls to you and your contractor ultimately ending with my having to find someone else to perform the work. The whole point of my having a home warranty is to not have to deal with continual calls for a service to be completed

7 years ago Edited January 10, 2024

First American Home Warranty Reviews