First American Home Warranty: Read 4,378 User Reviews From Real Homeowners

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Jim Ahmad Memphis, TN

Professional and courteous team member during my call and provided in-depth details.

3 years ago

Reply from First American Home Warranty

Jim, Thank you for putting your trust in us! We are pleased to hear your concerns have been resolved.

Jul. 6th, 2022

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Verified Customer

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Robin Blankenburg Hempstead, TX

Air conditioner is out, I reported it 4 days ago and no one has contacted me.

3 years ago

Reply from First American Home Warranty

Robin, Our independent contractor is reporting that your air conditioner is not sufficiently working due to lack of routine maintenance on the coil. Once the coils are cleaned you should no longer be experiencing issues. Per the contract under Limits of Liability, Number 13, routine maintenance is not covered. Thank you.

Jul. 7th, 2022

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Verified Customer

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Jarrett Porterfield Morgantown, WV

Very poor customer service. Extreme delay in service calls.

4 years ago

Reply from First American Home Warranty

Jarrett, Thank you for sharing your review. We take all feedback provided to us seriously, as it helps us to make changes where needed. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 12th, 2022

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Verified Customer

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John Doe

Their overseas service center is difficult to work with

4 years ago

Reply from First American Home Warranty

John, Thank you for sharing your review. We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. We hope that any questions you may have had were answered. If not, please reach out to us directly and we can assist.

Dec. 21st, 2021

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Verified Customer

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Vitalii Manteca, CA

True and fair feedback, integrity and truthworthiness

5 years ago

Reply from First American Home Warranty

Vitalii, Thank you for your review.

Oct. 18th, 2021

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Verified Customer

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Sandra Andrade Dallas, TX

ice maker still not working, this will be the 3rd service time

5 years ago

Reply from First American Home Warranty

Hello Sandra,

First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that contractor The Appliance Fix has been approved to replace the ice maker to your refrigerator. Please be advised, The Appliance Fix will contact you directly to schedule a mutually convenient appointment once the ice maker arrives to their office.

Please be advised, First American considers your claim pending.
Thank you

Apr. 29th, 2021

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Verified Customer

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Shari Van de Vrugt Menifee, CA

They find a way to take your Money and Not cover you appliances

5 years ago

Reply from First American Home Warranty

Thank you for sharing your feedback with us. We certainly do our best to ensure overall satisfaction for our customers. It is our goal to provide our customers with a successful resolution. We hope the next time you may need us, you will give us another chance to meet your needs.

Oct. 18th, 2021

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Verified Customer

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Dr Sinha Houston, TX

Last 2 plumbing problems were not solved and found a way to refuse

5 years ago

Reply from First American Home Warranty

Hello Dr Sinha. We are sorry to hear about this. We have messaged you for additional information.

Apr. 17th, 2021

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Verified Customer

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RV Corpus Christi, TX

Failed to provide adequate services and quality technicians

5 years ago

Reply from First American Home Warranty

Hello RV. We are sorry to hear about this. We have messaged you for additional information.

Apr. 17th, 2021

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Verified Customer

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Sue Ainscough Chattanooga, TN

Job was left undone called another plumber to finish job

5 years ago

Reply from First American Home Warranty

Hello Sue,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that First American requested you to submit your contractor’s invoice for review. Once received, First American will review and proceed accordingly.

Please be advised, First American considers your claim pending.
Thank you

Feb. 26th, 2021

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Verified Customer

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Jeff Northridge, CA

Poor vendors, no follow-up on service, 45 minute wait times on the phone.

5 years ago

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Verified Customer

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Silver

getting the run around on trying to find out what I had to pay for.

5 years ago

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Verified Customer

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Thomas E Fulmore

Job incomplete. Freezer is still leaking. Rubber not closing the door

5 years ago

Reply from First American Home Warranty

Hello Thomas,

We would like to apologize for any inconvenience you may have experienced during the handling of your kitchen refrigerator claim. Upon review, you confirmed the kitchen refrigerator was repaired on or around January 4, 2021. As such, First American considers your claim closed.

Thank you.

Mar. 11th, 2021

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Verified Customer

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Lynda

Poor customer service and poor timely repairs. Limited resources for repairs.

5 years ago

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Verified Customer

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Beatrice Benavides

Refused to approve a repair n took 4 to 5 days on a request

5 years ago

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Verified Customer

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Michael Scott

Poor quality, poor customer service, poor subcontractors that do the work

5 years ago

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Verified Customer

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Robert Boyd

Never finished the job that we put in for.

5 years ago

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Verified Customer

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letty Las Vegas, NV

always on hold for 1 hour then another wait for 30 min in the pass 3 weeks

5 years ago

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Verified Customer

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David

Poor response to claim resolution. Poor communications

5 years ago

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Verified Customer

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Ralph Monterosa

I have an oven that was broken since November. It is still broken.

5 years ago

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Verified Customer

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Mary Galford Las Vegas, NV

Nothing was fixed called out for issues that never got fixes

5 years ago

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Verified Customer

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Kathy Norman Yucca Valley, CA

iT ALWAYS TAKES MORE THAN ONE TECH TO FIX THE PROBLEM.

6 years ago

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Verified Customer

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Steve Gladu

I'm getting scammed by the technicians they choose.

6 years ago

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Verified Customer

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Mohamed

Unable to providers necessary contractors

6 years ago

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Verified Customer

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raymond neese Redlands, CA

Do not stand behind warranty & contracts with poorly rated company!

6 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Nov. 6th, 2019

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Verified Customer

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cheryl jaekle

Because they dont do good business . Their trustworthiness is lacking

6 years ago

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Verified Customer

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Swanson

Coverage is not nearly as well profitted as advertised.

6 years ago

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Verified Customer

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Harvey Waid

had trouble getting help to get contractor to complete the work.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Sep. 17th, 2019

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Verified Customer

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maria

they should have contractors who truly care for customer.

6 years ago

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Evan

I like warranty homes the most because of their flexibility.

1 year ago Edited May 9, 2025

Reply from First American Home Warranty

Evan, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Apr. 30th, 2025

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Arnold

it was done in a timely manner and the technician was great

1 year ago

Reply from First American Home Warranty

Arnold, Thanks so much for sharing your review with us!

Jun. 13th, 2024

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Verified Customer

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JASON Phoenix, AZ

Had to speak with the President of the companies assistance to get any help. They continue to use horrible sub contractors.

3 years ago

Reply from First American Home Warranty

Jason, Thank you for sharing your feedback with us. We certainly do our best to ensure overall satisfaction for our customers and apologize that you had to escalate your concerns to be heard. We hope the next time you may need us, you will give us another chance to meet your needs.

Apr. 20th, 2023

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James Rossville, GA

nice people to talk to about warrenty..

3 years ago

Reply from First American Home Warranty

James, Thanks so much for taking the time to share your review with us!

Feb. 22nd, 2023

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Andrew Scofield (Andy)

Excellent service and very easy to set up

3 years ago

Reply from First American Home Warranty

Andrew, Thanks so much for taking the time to share your five star review with us!

Jan. 19th, 2023

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India Ratliff San Jose, CA

Good value for the money, glad I have it

3 years ago

Reply from First American Home Warranty

India, We appreciate you taking the time to share your five star review with us!

Jan. 18th, 2023

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Rick Little Rock, AR

They let me work with my favorite plumbing company

3 years ago

Reply from First American Home Warranty

Rick, Thank you for your review! It is wonderful to know that the contractor was able to resolve your issue for you.

Jan. 18th, 2023

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KABALAN Pleasant Hill, CA

I always receive good services, timely with high quality.

3 years ago

Reply from First American Home Warranty

Kabalan, Thank you for sharing your review. It is always great to hear when our customers have a fantastic experience with us!

Jan. 11th, 2023

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MAYELA VILLARREAL Laredo, TX

they always take my calls and make sure to fix my problems

3 years ago

Reply from First American Home Warranty

Mayela, Thank you for your review! It is great to know that we have been able to be there for you when you needed assistance.

Jan. 4th, 2023

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Dorinda Germantown, MD

timely response rate, reviewed my coverage

3 years ago

Reply from First American Home Warranty

Dorinda, Thank you for sharing your review with us!

Dec. 29th, 2022

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Susie Tempesta

they are very efficient and a good value

5 years ago Edited November 8, 2025

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Shannon Phillips Rossford, OH

Horriable experiences with First American from lies to multiple calls so I could do their jobs for them. Please trust when I say look elsewhere!

5 years ago

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Victor

I have been out of air. AC. For 2 weeks. I'd live in Dallas Texas where the temperature average 100 griese each day

5 years ago

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Ruby S.

Always listen and call appropriate repair company.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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DW KLUVER

They stood behind their warranty on the one claim I had.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Mavis Krause

Everything alweays taken care of foir the co-pay.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Stanley Michael Wise

They have always been responsive to my requests and emails.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Sophie Esparza

Prompt reply, great service courteous and helpful

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Jeff

Good service overall. Generally worth the cost. Available 24 hours.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Darrin

Always professional and on time and very reliable.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Leann Ciccone

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

First American Home Warranty Reviews