First American Home Warranty: Read 4,266 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeff Northridge, CA

Poor vendors, no follow-up on service, 45 minute wait times on the phone.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Silver

getting the run around on trying to find out what I had to pay for.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Thomas E Fulmore

Job incomplete. Freezer is still leaking. Rubber not closing the door

5 years ago

Reply from First American Home Warranty

Hello Thomas,

We would like to apologize for any inconvenience you may have experienced during the handling of your kitchen refrigerator claim. Upon review, you confirmed the kitchen refrigerator was repaired on or around January 4, 2021. As such, First American considers your claim closed.

Thank you.

Mar. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lynda

Poor customer service and poor timely repairs. Limited resources for repairs.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Beatrice Benavides

Refused to approve a repair n took 4 to 5 days on a request

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Scott

Poor quality, poor customer service, poor subcontractors that do the work

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Robert Boyd

Never finished the job that we put in for.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

letty Las Vegas, NV

always on hold for 1 hour then another wait for 30 min in the pass 3 weeks

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

David

Poor response to claim resolution. Poor communications

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ralph Monterosa

I have an oven that was broken since November. It is still broken.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mary Galford Las Vegas, NV

Nothing was fixed called out for issues that never got fixes

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kathy Norman Yucca Valley, CA

iT ALWAYS TAKES MORE THAN ONE TECH TO FIX THE PROBLEM.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Steve Gladu

I'm getting scammed by the technicians they choose.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Mohamed

Unable to providers necessary contractors

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

raymond neese Redlands, CA

Do not stand behind warranty & contracts with poorly rated company!

6 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Nov. 6th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

cheryl jaekle

Because they dont do good business . Their trustworthiness is lacking

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Swanson

Coverage is not nearly as well profitted as advertised.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Harvey Waid

had trouble getting help to get contractor to complete the work.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Sep. 17th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

maria

they should have contractors who truly care for customer.

6 years ago

star star star star star

Arnold

it was done in a timely manner and the technician was great

1 year ago

Reply from First American Home Warranty

Arnold, Thanks so much for sharing your review with us!

Jun. 13th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

JASON Phoenix, AZ

Had to speak with the President of the companies assistance to get any help. They continue to use horrible sub contractors.

2 years ago

Reply from First American Home Warranty

Jason, Thank you for sharing your feedback with us. We certainly do our best to ensure overall satisfaction for our customers and apologize that you had to escalate your concerns to be heard. We hope the next time you may need us, you will give us another chance to meet your needs.

Apr. 20th, 2023

star star star star star

James Rossville, GA

nice people to talk to about warrenty..

2 years ago

Reply from First American Home Warranty

James, Thanks so much for taking the time to share your review with us!

Feb. 22nd, 2023

star star star star star

Andrew Scofield (Andy)

Excellent service and very easy to set up

2 years ago

Reply from First American Home Warranty

Andrew, Thanks so much for taking the time to share your five star review with us!

Jan. 19th, 2023

star star star star star

India Ratliff San Jose, CA

Good value for the money, glad I have it

2 years ago

Reply from First American Home Warranty

India, We appreciate you taking the time to share your five star review with us!

Jan. 18th, 2023

star star star star star

Rick Little Rock, AR

They let me work with my favorite plumbing company

2 years ago

Reply from First American Home Warranty

Rick, Thank you for your review! It is wonderful to know that the contractor was able to resolve your issue for you.

Jan. 18th, 2023

star star star star star

KABALAN Pleasant Hill, CA

I always receive good services, timely with high quality.

2 years ago

Reply from First American Home Warranty

Kabalan, Thank you for sharing your review. It is always great to hear when our customers have a fantastic experience with us!

Jan. 11th, 2023

star star star star star

MAYELA VILLARREAL Laredo, TX

they always take my calls and make sure to fix my problems

2 years ago

Reply from First American Home Warranty

Mayela, Thank you for your review! It is great to know that we have been able to be there for you when you needed assistance.

Jan. 4th, 2023

star star star star star

Dorinda Germantown, MD

timely response rate, reviewed my coverage

2 years ago

Reply from First American Home Warranty

Dorinda, Thank you for sharing your review with us!

Dec. 29th, 2022

star star star star star

Susie Tempesta

they are very efficient and a good value

5 years ago Edited November 8, 2025

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

star star_border star_border star_border star_border

Shannon Phillips Rossford, OH

Horriable experiences with First American from lies to multiple calls so I could do their jobs for them. Please trust when I say look elsewhere!

5 years ago

star star star_border star_border star_border

Victor

I have been out of air. AC. For 2 weeks. I'd live in Dallas Texas where the temperature average 100 griese each day

5 years ago

star star star star star

Ruby S.

Always listen and call appropriate repair company.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

DW KLUVER

They stood behind their warranty on the one claim I had.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Mavis Krause

Everything alweays taken care of foir the co-pay.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Stanley Michael Wise

They have always been responsive to my requests and emails.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Sophie Esparza

Prompt reply, great service courteous and helpful

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star_border

Jeff

Good service overall. Generally worth the cost. Available 24 hours.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Darrin

Always professional and on time and very reliable.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Leann Ciccone

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Elaine W

You call and they immediately take action.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star_border star_border star_border star_border

Perplexed Richmond, TX

Want your repair fixed with a zip-tie? Buy First American Home Warranty. This is literally how they repaired my refrigerator!

5 years ago

star star_border star_border star_border star_border

Evan Eiland Van Buren, AR

Paid for the premium package first claim Denied. They are a scam. They always are going to find a way not to cover you.

5 years ago

star star star star star_border

Philippe Encino, CA

It took time to get our issues fixed but First American finally did.

6 years ago

star star_border star_border star_border star_border

Thomas Tran Anaheim, CA

They are not things but scam , they charge you 75 $ ,for open claim and they can not fix it, and they said it is not cover, the case closed,

6 years ago

star star_border star_border star_border star_border

James Bay Saint Louis, MS

Never fixed one thing right continuous issues over and over with AC unit. Contractors unprofessional and lack true knowledge

6 years ago

star star_border star_border star_border star_border

Shawn Wesley Bainum Katy, TX

Every claim I submit seems to find a way to be denied. They are all about putting a bandaid on the issue rather than fixing the issue.

6 years ago

star star_border star_border star_border star_border

yogi Alpharetta, GA

I would give a 0 star. They have not fixed my dishwasher in more than 3 months. The quality of repair companies they hire seems not good.

6 years ago

star star_border star_border star_border star_border

Brian Chandler, AZ

Denies clames..then when u try to fight the denied clam they ask you to get a second opinion and does not honor the opinion..

6 years ago

star star star star star

Marsha Grubb Lakeland, FL

Always very professional and service is assigned quickly.

6 years ago

Reply from First American Home Warranty

Hi Marsha. We appreciate your review.

May. 31st, 2019

star star_border star_border star_border star_border

Shiv Cary, NC

They play games and make sure to avoid or deny claims. I didn't get any proper help from them and I felt I literally wasted my with them.

6 years ago

Reply from First American Home Warranty

We have reached out the consumer directly.

Apr. 24th, 2019

First American Home Warranty Reviews