First American Home Warranty: Read 4,150 User Reviews From Real Homeowners

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Verified Customer

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Sara Becker Newbury Park, CA

Very poor service. Going on two months without a microwave

3 years ago

Reply from First American Home Warranty

Hi Sara. We apologize for any inconvenience. We have messaged you for additional information.

Apr. 17th, 2021

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Verified Customer

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Jeannie Llewellyn Palo Alto, CA

Hard to communicate and get my request done quickly

3 years ago

Reply from First American Home Warranty

Hello Jeannie. We do apologize for any inconveniences you may have experienced. We do show you have accepted the clothes washer. Thank you.

Feb. 26th, 2021

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Richard Spiringer Las Vegas, NV

denied first claim after being with them awhile

3 years ago

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Debbie Koss Highland, CA

Impossible to get a qualified person on the phone

3 years ago

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Timothy & Melissa Longstreth

Largely mislead by lending agents who handled our account

3 years ago

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Ffej noselrac

Poor service slow service and Claims are not paid

4 years ago

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William forrest

My roof did NOT get fixed and now it started snowing here.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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Ommid Bavarian

I can't get anything done in a timely manner

4 years ago

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mike

getting any return phone calls was IMPOSSIBLE

4 years ago

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Billy R. Coleman Fort Smith, AR

It takes forever to get a repair completed.

4 years ago

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mike

poor customer service....no follow through

5 years ago

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Anthony Young Milton, FL

Prompt service, quick response, fast turn around.

5 years ago

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Anonymous Lincoln, CA

Our needs were met in a timely manner.

5 years ago

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Dan Bergamo Murrieta, CA

They have been responsive and easy to reach.

1 year ago

Reply from First American Home Warranty

Dan, We appreciate you taking a moment to share your review with us! We will continue to be here for you should you need us in the future.

Jan. 20th, 2023

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Emmmacutegirl123 Mcmillan

Last service, I didn’t received any call back on service and parts needed

1 year ago

Reply from First American Home Warranty

Thank you for sharing your review with us. Our team does try to communicate any updates on your claim through a call, email or online through the Homeowner Dashboard. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 19th, 2023

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ANIL Missouri City, TX

it was good and prompt. I believe the part took longer

1 year ago

Reply from First American Home Warranty

Anil, We appreciate you taking the time to share your review!

Jan. 5th, 2023

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Mike Sarantakos Phoenix, AZ

Absolutely the worst warranty company I have dealt with. Go with someone else. You have been warned.

2 years ago

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Samuel McDowell Hailey, ID

Customer service is pitiful, completely unhelpful. They are unable to resolve even the most simple problems.

3 years ago

Reply from First American Home Warranty

Hello Samuel. Thank you for your review. We have requested additional information you to review this.

Jul. 24th, 2021

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Garrett Boychuk Houston, TX

Run! Horrible customer service, impossible to get a hold of, and they send contractors that can't do any of the work.

3 years ago

Reply from First American Home Warranty

Hello Garrett. Thank you for your feedback. We have sent you a message requesting additional information.

Jun. 22nd, 2021

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Abbay Curtis ll Carlisle, AR

This company is a scam. Their customer service is a joke. They should be ashamed of how they steal people’s money.

4 years ago

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Omega Hodges sr

Service is not up to par still waiting my appliance to be fixed

4 years ago

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Robert Tarbell

price for coverage is high compared to other home warranty companies

4 years ago

Reply from First American Home Warranty

Hi Robert. We certainly do our best to keep costs as low as we possibly can and will keep that in mind as we continue to make changes. Thank you!

Jul. 8th, 2020

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Cindy

Good customer service. Timely is processing claims.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Thomas Green

They tried to fix my radiant heat and did fix my dishwasher

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Samuel Novotny

They dont cover labor for fixing or replacing water tank

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Carl

They blew our last service request and sent two companies out

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Mauricio Ocampo ko

Great Services and fast problems resolved !

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Bill

Do not cover everthing you say you do cover in your plan.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Linda

Respond quickly. Pay the bill- no problem

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Damontra Napoleon New York, NY

MY WATER HEATER WENT OUT ON DEC 16TH AND IT IS JAN 16TH NOW AND THEY STILL HAVE NOT FIXED MY WATER HEATER

4 years ago

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Joanna Midland, TX

The worst company I've ever dealt with. Never want to pay for anything, so after paying $75, nothing gets repaired.

4 years ago

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Bill

So far so good..per visit charge a bit too steep , $75..

5 years ago

Reply from First American Home Warranty

Thank you Bill for your feedback and for choosing First American!

Mar. 22nd, 2019

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Sunny Goodwin Anaheim, CA

This company was so-so ..follow up took too long and we were not that happy after a few years.

1 year ago

Reply from First American Home Warranty

We appreciate you taking the time to leave a review. We do have a process when a claim is submitted, and apologize that this was taking longer than expected.

Jun. 16th, 2023

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Darleen

I considered them but the price is way too high.

1 year ago

Reply from First American Home Warranty

Darleen, Thank you for your feedback. We do offer different coverage options that may work with your budget. Please do not hesitate to reach out to us for more information.

Nov. 8th, 2023

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ulises jaramillo Oxnard, CA

Do not buy a warranty through this company, they are the worst every claim gets denied.

2 years ago

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Ramirez Oscar Los Angeles, CA

don't trust this company i'm submit a claim and they don't cover no reason to be decline

4 years ago

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William McKay

We have had a tankless water heater leak for 43 days and are still waiting for a replacement.

4 years ago

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Rene Ramirez Harlingen, TX

False Advertisement. Non Trustworthy> DO NOT get them as your Home Warranty Protection Plan.

4 years ago

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Lois Austin, AR

Horrible. Do not use good contractors. Have been waiting a month on parts for a dishwasher.

5 years ago

Reply from First American Home Warranty

We have reached out to the consumer directly requesting for the information.

May. 20th, 2019

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Michael Williams Mill Valley, CA

Terrible response times and so much fine print. Not going to be renewing our warranty.

1 year ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide us with your claim/contract number.

Jun. 27th, 2023

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Armando Espinoza San Antonio, TX

They were reliable and answered any questions

3 years ago

Reply from First American Home Warranty

Armando, Thank you for taking the time to write a review about your recent service. It is awesome to hear the team was reliable and able to resolve your issue. We will continue to be here for you should you need us in the future.

Oct. 29th, 2021

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Z Wong Alamo, CA

Started a bath tub unclog job and left without finishing it. Terrible

1 year ago Edited February 15, 2023

Reply from First American Home Warranty

Z Wong, Thank you for sharing your comments with us. We see that at this time your claim has been completed. If you are still experiencing an issue, please reach out to us directly and we can certainly assist.

Feb. 8th, 2023

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TP Charlotte, NC

I have been a client close to 3 years, and each year the service gets worse.

2 years ago Edited March 28, 2022

Reply from First American Home Warranty

Thank you for sharing this feedback with us. Can you please provide us your claim number so we can look into this further? We do take pride in who we partner with but also welcome feedback for our Contractor Relations team, as it helps us to make changes where needed.

Mar. 21st, 2022

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anita morrison Colorado Springs, CO

In a very poor situation with First American, Poor coverage for existing claim.

3 years ago

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Virginia

POOR SERVICE IN COMPANIES THEY RECOMMEND TO COMPLETE REQUESTS

4 years ago

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GMS Johnson City, TN

They do not replace items that break even if they are under warranty.

5 years ago

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Deanna Thompson Hemet, CA

Don't waist your money your stuff will never get fixed weeks with water

5 years ago

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Joseph Carper Oregon, OH

Poor customer service and a rip off!!!!!

3 years ago

Reply from First American Home Warranty

Hello Joseph,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Please be advised, we contacted you to discuss your concerns but was unable to reach you therefore, we left a message. At this time, it is requested that you contact us at your earliest convenience.

Thank you.

Aug. 11th, 2021

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Hailey Phan Houston, TX

They tricked me and they didn't Repair my Air conditioner.

5 years ago

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Sharon Raberge

Having a hard time with your assigned contractors getting authorization and scheduling work. This results in numerous calls to you and your contractor ultimately ending with my having to find someone else to perform the work. The whole point of my having a home warranty is to not have to deal with continual calls for a service to be completed

5 years ago Edited January 10, 2024

First American Home Warranty Reviews