First American Home Warranty: Read 4,169 User Reviews From Real Homeowners

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Shawn Wesley Bainum Katy, TX

Every claim I submit seems to find a way to be denied. They are all about putting a bandaid on the issue rather than fixing the issue.

5 years ago

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yogi Alpharetta, GA

I would give a 0 star. They have not fixed my dishwasher in more than 3 months. The quality of repair companies they hire seems not good.

5 years ago

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Brian Chandler, AZ

Denies clames..then when u try to fight the denied clam they ask you to get a second opinion and does not honor the opinion..

5 years ago

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Marsha Grubb Lakeland, FL

Always very professional and service is assigned quickly.

5 years ago

Reply from First American Home Warranty

Hi Marsha. We appreciate your review.

May. 31st, 2019

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Shiv Cary, NC

They play games and make sure to avoid or deny claims. I didn't get any proper help from them and I felt I literally wasted my with them.

6 years ago

Reply from First American Home Warranty

We have reached out the consumer directly.

Apr. 24th, 2019

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Alannahjeremy Studio City, CA

Waste of money. Weasel words policy that excludes almost anything that breaks and then forces you through a hoop to get claim finalized.

6 years ago

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louis c gaither Oakland, TN

I give them no rating on June 22nd I called to have my refrigerator repair its has now been36 days and no repair has been done

6 years ago

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Aaron Anderson

Dependable coverage, prompt service. Safeguard your home with peace of mind!

1 year ago Edited November 20, 2023

Reply from First American Home Warranty

Aaron, Thanks so much for taking the time to share your review with us!

Nov. 20th, 2023

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Tanya Fasanella Lake Havasu City, AZ

I have Fitrst American ... Claims are easy and simple to sign up

1 year ago

Reply from First American Home Warranty

Tanya, We appreciate you taking the time to share your five star review with us!

Aug. 22nd, 2023

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Chad Edgar Wentzville, MO

Helped me quickly with my warranty was pleased to be blessed with finding them

3 years ago

Reply from First American Home Warranty

Chad, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Feb. 10th, 2022

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Verified Customer

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Williette Fort Worth, TX

Your website is not designed to help the senior citizen

2 years ago

Reply from First American Home Warranty

Williette, Thank you for your comments. We try to keep our website as user friendly as possible. Please know that you can also reach out to us over the phone at any time of day for assistance. We look forward to being there for you, the next time you may need us.

Dec. 13th, 2022

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Verified Customer

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donald murphy Fresno, CA

Takes way to long to get service completed

2 years ago

Reply from First American Home Warranty

Hello Donald. First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. According to our records, you placed a claim on July 30, 2022, for your shower making noises and not working properly. First American dispatched City Plumbing, who reported noisy pipes and no leaks or mechanical failure to the shower.

On August 9, 2022, you informed First American you were experiencing the same issue, requesting the contractor to diagnose the shower cartridge. First American re-dispatched City Plumbing who installed new cartridges in the hallway bathroom shower and the master bathroom shower, completing repairs on August 25, 2022.

First American considers this claim closed.

Aug. 26th, 2022

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Verified Customer

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Vicente Munoz Biloxi, MS

I told them to cancel my contract, I haven't heard back.

2 years ago

Reply from First American Home Warranty

Vicente, Thank you for your review. We see that at this time your contract has been cancelled.

Jun. 16th, 2022

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Verified Customer

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Jim Guidos Kemah, TX

Told not covered AFTER getting my deductible

3 years ago

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Verified Customer

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Brenda Ritch Riverdale, GA

Can't send a contractor out for a week and a half

3 years ago

Reply from First American Home Warranty

Hello Brenda. Our records indicate you placed a claim on April 22, 2021 for your pool salt system not working. First American dispatched an independent contractor, Atlanta Pool Solutions Inc., to diagnose the failure. The contractor reported the control board is not communicating properly with the system and not reading the salt level properly. The contractor also reported the salt cell is bad. The contractor recommended replacement of the parts. First American has since authorized the repairs and the contractor will order the parts. Once the contractor receives the parts, they will contact you directly to schedule an appointment to complete the repairs.

Please be advised, First American considers this claim pending.

May. 12th, 2021

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Verified Customer

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Ignacio Julian Talbott, TN

unreliable contractores, way too many lies

4 years ago

Reply from First American Home Warranty

Hello Ignacio. Thank you for your review. We have messaged you for additional information.

Apr. 27th, 2021

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Verified Customer

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Jaclyn Suh Fresno, CA

2 months later, it is still not repaired

4 years ago

Reply from First American Home Warranty

Hello Jaclyn,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the service contractor is scheduled to repair your refrigerator on April 14, 2021 between 8-12pm.

Thank you,

Apr. 9th, 2021

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Verified Customer

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Sara Becker Newbury Park, CA

Very poor service. Going on two months without a microwave

4 years ago

Reply from First American Home Warranty

Hi Sara. We apologize for any inconvenience. We have messaged you for additional information.

Apr. 17th, 2021

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Verified Customer

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Jeannie Llewellyn Palo Alto, CA

Hard to communicate and get my request done quickly

4 years ago

Reply from First American Home Warranty

Hello Jeannie. We do apologize for any inconveniences you may have experienced. We do show you have accepted the clothes washer. Thank you.

Feb. 26th, 2021

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Verified Customer

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Richard Spiringer Las Vegas, NV

denied first claim after being with them awhile

4 years ago

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Verified Customer

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Debbie Koss Highland, CA

Impossible to get a qualified person on the phone

4 years ago

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Verified Customer

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Timothy & Melissa Longstreth

Largely mislead by lending agents who handled our account

4 years ago

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Verified Customer

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Ffej noselrac

Poor service slow service and Claims are not paid

4 years ago

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Verified Customer

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William forrest

My roof did NOT get fixed and now it started snowing here.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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Verified Customer

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Ommid Bavarian

I can't get anything done in a timely manner

4 years ago

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Verified Customer

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mike

getting any return phone calls was IMPOSSIBLE

4 years ago

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Verified Customer

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Billy R. Coleman Fort Smith, AR

It takes forever to get a repair completed.

4 years ago

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Verified Customer

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mike

poor customer service....no follow through

5 years ago

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Verified Customer

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Anthony Young Milton, FL

Prompt service, quick response, fast turn around.

5 years ago

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Verified Customer

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Anonymous Lincoln, CA

Our needs were met in a timely manner.

5 years ago

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Dan Bergamo Murrieta, CA

They have been responsive and easy to reach.

2 years ago

Reply from First American Home Warranty

Dan, We appreciate you taking a moment to share your review with us! We will continue to be here for you should you need us in the future.

Jan. 20th, 2023

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Emmmacutegirl123 Mcmillan

Last service, I didn’t received any call back on service and parts needed

2 years ago

Reply from First American Home Warranty

Thank you for sharing your review with us. Our team does try to communicate any updates on your claim through a call, email or online through the Homeowner Dashboard. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 19th, 2023

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ANIL Missouri City, TX

it was good and prompt. I believe the part took longer

2 years ago

Reply from First American Home Warranty

Anil, We appreciate you taking the time to share your review!

Jan. 5th, 2023

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Mike Sarantakos Phoenix, AZ

Absolutely the worst warranty company I have dealt with. Go with someone else. You have been warned.

3 years ago

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Samuel McDowell Hailey, ID

Customer service is pitiful, completely unhelpful. They are unable to resolve even the most simple problems.

3 years ago

Reply from First American Home Warranty

Hello Samuel. Thank you for your review. We have requested additional information you to review this.

Jul. 24th, 2021

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Garrett Boychuk Houston, TX

Run! Horrible customer service, impossible to get a hold of, and they send contractors that can't do any of the work.

3 years ago

Reply from First American Home Warranty

Hello Garrett. Thank you for your feedback. We have sent you a message requesting additional information.

Jun. 22nd, 2021

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Abbay Curtis ll Carlisle, AR

This company is a scam. Their customer service is a joke. They should be ashamed of how they steal people’s money.

4 years ago

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Omega Hodges sr

Service is not up to par still waiting my appliance to be fixed

4 years ago

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Robert Tarbell

price for coverage is high compared to other home warranty companies

4 years ago

Reply from First American Home Warranty

Hi Robert. We certainly do our best to keep costs as low as we possibly can and will keep that in mind as we continue to make changes. Thank you!

Jul. 8th, 2020

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Cindy

Good customer service. Timely is processing claims.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Thomas Green

They tried to fix my radiant heat and did fix my dishwasher

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Samuel Novotny

They dont cover labor for fixing or replacing water tank

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Carl

They blew our last service request and sent two companies out

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Mauricio Ocampo ko

Great Services and fast problems resolved !

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Bill

Do not cover everthing you say you do cover in your plan.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Linda

Respond quickly. Pay the bill- no problem

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Damontra Napoleon New York, NY

MY WATER HEATER WENT OUT ON DEC 16TH AND IT IS JAN 16TH NOW AND THEY STILL HAVE NOT FIXED MY WATER HEATER

5 years ago

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Joanna Midland, TX

The worst company I've ever dealt with. Never want to pay for anything, so after paying $75, nothing gets repaired.

5 years ago

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Bill

So far so good..per visit charge a bit too steep , $75..

6 years ago

Reply from First American Home Warranty

Thank you Bill for your feedback and for choosing First American!

Mar. 22nd, 2019

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Brad Goodall

They were not very helpful they did not pay for my repairs all the way fought me on everything I needed to do for repairs

1 year ago

First American Home Warranty Reviews