First American Home Warranty: Read 4,266 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Minerva Alaniz Lubbock, TX

because First American did not cover the last repair.

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Nichols

Very long wait to get someone out to do repairs. Poor communication

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carla Nicholson/Brading

called for service on our AC unit no every called me to schedule an appointment was never fixed

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Anthony Cedar Hill, TX

Only problem is that some of the repairs have not been completed.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Robert

It takes forever to get claims resolved!

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Anthony

Take them to long to get parts for there customers

6 years ago

Reply from First American Home Warranty

Hi Anthony. We can understand your frustration, however, we are not a supplier so we rely on them to provide us with parts when needed. We apologize for any inconvenience.

Jun. 4th, 2019

star star star star star

Susan

Haven’t needed them much but I know they will be there when I need them.

1 year ago Edited July 18, 2024

Reply from First American Home Warranty

Susan, Thank you for taking a moment to share your experience with us so far!

Jul. 18th, 2024

star star star star star_border

Peggy Redding, CA

I like that the monthly premium is affordable, even for the senior citizen on social security.

2 years ago

Reply from First American Home Warranty

Peggy, Thank you for taking the time to share your review with us!

Nov. 29th, 2023

star star star star star

Sandra

I like the service . When I need a repair they handle it right away.

2 years ago

Reply from First American Home Warranty

Sandra, Thank you for your review! It is great to know that your claim was handled promptly. We look forward to being there for you, should you ever need us again.

Aug. 25th, 2023

star star star star star

Torri Jackson, TN

Amazing customer service and fast turnaround to resolve issues.

2 years ago

Reply from First American Home Warranty

Torri, We appreciate you taking the time to share your five star review with us!

Aug. 25th, 2023

check_circle

Verified Customer

star star star star star_border

Kim Craig Mount Joy, PA

Great company for the money. I recommend having a home warranty and First Home was a good choice.

2 years ago

Reply from First American Home Warranty

Hi Kim. We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Apr. 26th, 2023

check_circle

Verified Customer

star star star star star

Yvonne Atlanta, GA

Always very responsive and courteous in all interactions with me!

2 years ago

Reply from First American Home Warranty

Yvonne, Thanks so much for taking the time to share your experience with us!

Apr. 12th, 2023

star star star star star

countryguy1951 Sherman, TX

Great warranty, No hassle on getting claim taken care of. Thanks

2 years ago

Reply from First American Home Warranty

Thank you for sharing your review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Mar. 8th, 2023

star star star star star_border

douglas garland Dundalk, MD

Service depends on what Vendors are chosen some are great and some are not good at all.

2 years ago

Reply from First American Home Warranty

Douglas, Thank you for your review! Should you ever experience an issue with your claim, please do not hesitate to reach out to us for assistance. We will continue to be here for you should you need us in the future.

Feb. 1st, 2023

star star star star star

RICHELLE Highland, CA

They have always been able to take care of whatever problem I had.

2 years ago

Reply from First American Home Warranty

Richelle, Thank you for taking a moment to share your review with us!

Jan. 4th, 2023

star star_border star_border star_border star_border

Max Dzitsiuk Oakland, CA

I requested a washer repair over a month ago. The contractor reschedule the visit twice and then cancelled. This happened with two contractors. Still waiting.

3 years ago

star star_border star_border star_border star_border

Daniel Whitt Atlanta, GA

Customer service give off a "you're a sucker" vibe when asking about items in question. Submitting request to completion takes way to long. It has been pending for weeks.

4 years ago

Reply from First American Home Warranty

Hello Daniel. We have reached out to you for additional information.

Aug. 10th, 2021

star star star_border star_border star_border

Deonte Dawson Raleigh, NC

Its been 2 days since I have requested service on my washer and I haven't received any response at all from First American Home Warranty.

4 years ago Edited September 14, 2021

star star star star star

Filomeno Espinoza

Good customer service. Makes you feel secure if something happens in my home.

4 years ago Edited December 24, 2025

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

star star_border star_border star_border star_border

Mom of 3 Signal Mountain, TN

Worst experience with a company that I have ever had!! Do not give these people your money!! 13 days without air and they will not help in any way... completely absurd

5 years ago

star star_border star_border star_border star_border

Robyne E Crews Hill Hagerstown, MD

This company has a very poor response time . Twice I called them and requested service. Both times I had to cancel the claims because the vendors never responded to me.

5 years ago

star star star star star

Jeff

Quick and efficient . Service is scheduled right away with quality companies.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Jongphil Kim

The technician arrived on time, my broken part was fixed timely.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Gladys

They been great so far, on time and give exact date and time.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star star star star

Grant Douglas

Speed of taking care of claims and the worry that it takes off my shoulders.

5 years ago

Reply from First American Home Warranty

We are glad your claims were resolved quickly Grant. We look forward to servicing you again in the future.

Jul. 10th, 2020

star star star star star

LeRoy E. Ownbey

They do a great job.Always send top rate companies to ur home.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

star star_border star_border star_border star_border

Adam San Carlos, CA

This company is horrible. They don't respond and they send you in endless loops while they delay either getting repairs done or delay in reimbursing you.

6 years ago

star star_border star_border star_border star_border

Cathy Martin Kansas City, MO

I’ve been paying this company nearly $800 yearly for covered items and I filed a claim for repair of my air conditioning unit on 5-28-19 that has still not been repaired.

6 years ago

Reply from First American Home Warranty

Hello Cathy. We apologize for any inconvenience you may have experienced. We are aware that you have an appointment for today to replace your air conditioning system. Thank you.

Jul. 2nd, 2019

star star_border star_border star_border star_border

Paige Austell, GA

I wish I could rate them in the negative horrible company horrible customer service are ready and willing to make you wait if no resolve. I will never use them again.

6 years ago

star star star star star_border

ajgarza1201 Beeville, TX

Pretty good experience with this company they are fast to get claims started and completed.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback Ajgarza.

May. 31st, 2019

star star star star star

Marie Henderson, NV

Quick to respond and fix the problem. Neat-clean-professional!

6 years ago

Reply from First American Home Warranty

Hi Marie. Thank you for your review.

May. 31st, 2019

star star star star star

Warren Sawicki Madison, MS

Contractor was on time, respectful and corrected the problem

6 years ago

Reply from First American Home Warranty

Hi Warren, thank you for your review.

May. 23rd, 2019

star star star star star

Colin

Quick response, efficient, prompt service. Couldn't have been better.

6 years ago

Reply from First American Home Warranty

Thank you Colin we appreciate your review and look forward to servicing you again in the future.

May. 10th, 2019

star star star star star_border

Steve Newman Murrieta, CA

Ease of making appointments - followup- good- now if we can get out dryer repaired or replaced.

6 years ago

Reply from First American Home Warranty

Hi Steve. Thank you for your review. We appreciate it.

Apr. 19th, 2019

star star star star star

Missi Fresno, CA

They have been great so far. Very friendly, great follow up.

6 years ago

Reply from First American Home Warranty

Hi Missi. Thank you for your review. We appreciate it.

Mar. 8th, 2019

star star_border star_border star_border star_border

Belinda Sunnyvale, CA

Our water heater is leaking this morning and called right away to get an contracter to diagnose. they promised will be in touch within 3 hours but no one called me at all.

6 years ago

star star_border star_border star_border star_border

Jennifer Peterson Lenoir, NC

Never had any vendors in my area, had to find my own vendors, pay out of pocket, and wait for reimbursement. As a result, there was no service involved, and it made getting anything done take 3X as long

2 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide the claim, work order or contract number.

Jun. 21st, 2023

star star star star_border star_border

Dennis Date Glen Burnie, MD

Most contractor companies respond and come out quickly. However, the company has denied repairs which I feel are wrong.

3 years ago

Reply from First American Home Warranty

Dennis, Thank you for sharing your comments with us. We are sorry to hear that you had repairs denied. We were unable to locate your claim with only the name provided to look into this further. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 10th, 2023

star star star star star

J Allen Pensacola, FL

All parts of the process were explained, making our choice easy. Very good customer service.

3 years ago

Reply from First American Home Warranty

J Allen, Thank you for sharing your review. It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Nov. 2nd, 2022

star star star star star

Ashley Thompson Sherwood, AR

They have always taken care of our issues. Sometimes not right away, but it always gets handled.

3 years ago

Reply from First American Home Warranty

Ashley, Thank you for taking time to share your review with us!

Jul. 13th, 2022

star star star star star

Jim Ahmad Memphis, TN

Professional and courteous team member during my call and provided in-depth details.

3 years ago

Reply from First American Home Warranty

Jim, Thank you for putting your trust in us! We are pleased to hear your concerns have been resolved.

Jul. 6th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Robin Blankenburg Hempstead, TX

Air conditioner is out, I reported it 4 days ago and no one has contacted me.

3 years ago

Reply from First American Home Warranty

Robin, Our independent contractor is reporting that your air conditioner is not sufficiently working due to lack of routine maintenance on the coil. Once the coils are cleaned you should no longer be experiencing issues. Per the contract under Limits of Liability, Number 13, routine maintenance is not covered. Thank you.

Jul. 7th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jarrett Porterfield Morgantown, WV

Very poor customer service. Extreme delay in service calls.

3 years ago

Reply from First American Home Warranty

Jarrett, Thank you for sharing your review. We take all feedback provided to us seriously, as it helps us to make changes where needed. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 12th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

John Doe

Their overseas service center is difficult to work with

4 years ago

Reply from First American Home Warranty

John, Thank you for sharing your review. We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. We hope that any questions you may have had were answered. If not, please reach out to us directly and we can assist.

Dec. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Vitalii Manteca, CA

True and fair feedback, integrity and truthworthiness

4 years ago

Reply from First American Home Warranty

Vitalii, Thank you for your review.

Oct. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Sandra Andrade Dallas, TX

ice maker still not working, this will be the 3rd service time

4 years ago

Reply from First American Home Warranty

Hello Sandra,

First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that contractor The Appliance Fix has been approved to replace the ice maker to your refrigerator. Please be advised, The Appliance Fix will contact you directly to schedule a mutually convenient appointment once the ice maker arrives to their office.

Please be advised, First American considers your claim pending.
Thank you

Apr. 29th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Shari Van de Vrugt Menifee, CA

They find a way to take your Money and Not cover you appliances

4 years ago

Reply from First American Home Warranty

Thank you for sharing your feedback with us. We certainly do our best to ensure overall satisfaction for our customers. It is our goal to provide our customers with a successful resolution. We hope the next time you may need us, you will give us another chance to meet your needs.

Oct. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dr Sinha Houston, TX

Last 2 plumbing problems were not solved and found a way to refuse

4 years ago

Reply from First American Home Warranty

Hello Dr Sinha. We are sorry to hear about this. We have messaged you for additional information.

Apr. 17th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

RV Corpus Christi, TX

Failed to provide adequate services and quality technicians

4 years ago

Reply from First American Home Warranty

Hello RV. We are sorry to hear about this. We have messaged you for additional information.

Apr. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Sue Ainscough Chattanooga, TN

Job was left undone called another plumber to finish job

4 years ago

Reply from First American Home Warranty

Hello Sue,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that First American requested you to submit your contractor’s invoice for review. Once received, First American will review and proceed accordingly.

Please be advised, First American considers your claim pending.
Thank you

Feb. 26th, 2021

First American Home Warranty Reviews