First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Gerald Mchugh Fayetteville, NC

Responded to my situation in a satisfactory way.

3 years ago

Reply from First American Home Warranty

Gerald, Thank you for sharing your review. We are glad to know that we were able to be there for you and look forward to providing you great service in the future!

Sep. 28th, 2022

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Verified Customer

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SAMUEL BUTLER Richmond, CA

i cant get in touch with them when i need them.

3 years ago

Reply from First American Home Warranty

Samuel, Thank you for your review. Should you need to get in touch with us regarding a claim, please do not hesitate to reach out to us through our Customer Service phone number. For your convenience, you can also manage a claim online through the Homeowner Center. We look forward to assisting you the next time you may need us.

Sep. 28th, 2022

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Verified Customer

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Sam Ford Washington, DC

Communication that service was available not obvious

3 years ago

Reply from First American Home Warranty

Sam, Thank you for taking time to share your review!

Sep. 21st, 2022

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Verified Customer

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Waldemar Taboas San Antonio, TX

Customers service and recommended by family friends

3 years ago

Reply from First American Home Warranty

Waldemar, Thank you for putting your trust in us!

Sep. 21st, 2022

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Verified Customer

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Stephen C Hodges Maryville, TN

Although slow, they have done what they promised.

3 years ago

Reply from First American Home Warranty

Stephen, Thank you for taking time to share your review with us!

Sep. 21st, 2022

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Verified Customer

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Ana Piatos Chino Hills, CA

Easy to open a claim but challenging to contact service provider

3 years ago

Reply from First American Home Warranty

Ana, Thank you for sharing your comments with us. We are glad to know that it has been easy for you to open a claim with us. Should you be experiencing any difficulty connecting with a contractor, please let us know and we can certainly assist. We will continue to be here for you should you need us in the future.

Sep. 30th, 2022

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Verified Customer

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JILL WHITAKER QUINN Paso Robles, CA

Have needed service a few times and work was done timely

3 years ago

Reply from First American Home Warranty

Jill, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Sep. 9th, 2022

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Verified Customer

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Rhonda Nelson Conyers, GA

I haven't had to use it yet. But my agent is wonderful.

3 years ago

Reply from First American Home Warranty

Rhonda, Thank you for putting your trust in us. We will continue to be here for you should you need us in the future!

Sep. 9th, 2022

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Verified Customer

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V Richmond, CA

Because I like to use contractors in my area they respond faster.

3 years ago

Reply from First American Home Warranty

V, Thank you for your review!

Sep. 2nd, 2022

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Verified Customer

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Harry v waltz Madera, CA

kind and getting back to me in a timely manner

3 years ago

Reply from First American Home Warranty

Harry, We’re grateful for your kind review!

Sep. 2nd, 2022

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Verified Customer

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Enrique San Antonio, TX

I used the service 2 times and I had very good attention

3 years ago

Reply from First American Home Warranty

Enrique, We appreciate you taking a moment to share your review with us! We look forward to being there for you, should you ever need us again.

Aug. 26th, 2022

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Verified Customer

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David L Boyer Meridian, ID

Good customer Service and friendly to talk to.

3 years ago

Reply from First American Home Warranty

David, Thank you for sharing your review. It is always great to hear when our customers are provided excellent service!

Aug. 19th, 2022

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Verified Customer

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Marion Taylor Memphis, TN

Good customer service and quick response time.

3 years ago

Reply from First American Home Warranty

Marion, We appreciate you taking the time to share your review with us!

Aug. 11th, 2022

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Verified Customer

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John Wynne Memphis, TN

Good service, getting more pricy every year

3 years ago

Reply from First American Home Warranty

John, Thank you for putting your trust in us!

Aug. 11th, 2022

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Verified Customer

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John Hutchings Fayetteville, NC

Been very efficient ,never had any problems.

3 years ago

Reply from First American Home Warranty

Thank you John for your review, we appreciate it.

Aug. 4th, 2022

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Verified Customer

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Guillermo Perez Perez

We have always a fast response and good service

3 years ago

Reply from First American Home Warranty

Guillermo, Thank you for taking time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Jul. 19th, 2022

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Verified Customer

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Judd M. Goswick Atlanta, GA

So far, I like the service options and responsiveness.

3 years ago

Reply from First American Home Warranty

Judd, Thanks so much for taking the time to share your experience with us!

Jun. 30th, 2022

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Verified Customer

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Bethany McNease Hattiesburg, MS

Good service but sometimes takes awhile for the service provider to respond.

3 years ago

Reply from First American Home Warranty

Bethany, Thank you for sharing your review. We appreciate your patience with the contractor as they work through their appointments. We look forward to being there for you, should you ever need us again.

Jul. 1st, 2022

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Verified Customer

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Gary Duncan Charleston, WV

Currently dealing with a HVAC replacement and FAHW are dragging their feet and subjecting us to unnecessary delays

3 years ago

Reply from First American Home Warranty

First American Home Warranty Corporation’s (First American) records indicate the consumer received the home warranty contract through a real estate transaction effective April 19, 2022, through April 18, 2023. The consumer placed a claim on May 28, 2022, for their air conditioner not cooling. First American dispatched independent contractor McAtee LLC, who reported the condensing coil has an unrepairable leak and recommended replacement of the condensing unit and the air handler unit for compatibility, which incurred non-covered costs of $1,950 for modifications which are not covered per the contract. The consumer accepted the non-covered costs, First American authorized the replacement and ordered the equipment. Per the home warranty contract, sometimes there are delays in securing the parts or equipment, once the contractor secures the equipment, they will contact the consumer immediately to schedule an appointment to complete the replacements at no further charge.

First American apologizes for any inconveniences the consumer has experienced during the handling of their claim and looks forward to completing the replacement of the air handler and condenser.

Please be advised, First American considers this claim open and pending.

Jul. 8th, 2022

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Verified Customer

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FR Aldridge San Diego, CA

Have always had good luck with the company, efficient.

3 years ago

Reply from First American Home Warranty

Thank you for sharing your review!

Jun. 23rd, 2022

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Verified Customer

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Nichole King Virginia Beach, VA

still trying to resolve the same 2 issues for months now, have had to take off work several times

3 years ago

Reply from First American Home Warranty

Hello Nichole,
Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Regarding your air conditioning claim, at this time our records indicate independent contractor Bell Cow Heating & Cooling had scheduled an appointment to diagnose your air conditioning on June 14, 2022, however, the appointment was rescheduled to June 28, 2022, per your request. First American considers this claim as pending.
Regarding your refrigerator claim, our records indicate that you had an appointment with independent contractor Brothers Appliance Repair to diagnose your refrigerator on May 20, 2022. We have reached out to Brothers Appliance Repair and will be contacting you directly with further information regarding your claim as soon as it is available. First American considers this claim as pending.
Thank you.

Jun. 22nd, 2022

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Verified Customer

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Diane Brooks Henderson, NV

Had a terrible experience with a plumber who barely spoke Englsh

3 years ago

Reply from First American Home Warranty

First American apologizes for any inconveniences you may have experienced during the handling of the claim and thanks you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

Please be advised, First American considers this claim closed. Thank you.

Jun. 14th, 2022

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Verified Customer

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Susie Hilton Head Island, SC

They end up getting the job done, but the system, ie delays, are frustrating.

3 years ago

Reply from First American Home Warranty

Susie, We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Jun. 9th, 2022

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Verified Customer

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Linda Jones-Johnson Richmond, VA

Company good, but dome of the customer service is lacking.

3 years ago

Reply from First American Home Warranty

Linda, Thank you for sharing your feedback with us. We hope the next time you may need us, you will give us another chance to meet your needs.

Jun. 10th, 2022

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Verified Customer

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Marsden Portland, OR

I placed an order for service call on the 4/25 have yet to be called by service tech :(

3 years ago

Reply from First American Home Warranty

Marsden, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jul. 8th, 2022

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Verified Customer

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Allen Reiman Great Falls, MT

No one picks up the phone or you wait 45 minutes for someone to help you

3 years ago

Reply from First American Home Warranty

Allen, Thank you for your review. We are sorry to hear that you experienced a long hold time. Please know that you can also access your claims online through the Homeowner Center. We will be there for you, the next time you may need us.

Jun. 2nd, 2022

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Verified Customer

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Benjamin O'Neal Billingsley Colorado Springs, CO

Good company just wish I could pick the vendor.

3 years ago

Reply from First American Home Warranty

Benjamin, We appreciate you taking the time to share your review with us!

Jun. 2nd, 2022

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Verified Customer

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Elsie Baker Salem, OR

Contracted firm did not call to schedule service in a timely manner.

3 years ago

Reply from First American Home Warranty

Elsie, Thank you for sharing your feedback with us. We can understand how this would be frustrating and appreciate your patience with the contractor as they work through their appointments. We hope the next time you may need us, you will give us another chance to meet your needs.

May. 26th, 2022

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Verified Customer

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Bob Caldwell North Las Vegas, NV

Extremely difficult to talk to a real person and their automated answering service keeps saying "I didn't get that ".

3 years ago

Reply from First American Home Warranty

Bob, Can you please provide us a little more about what you may need so we can connect you with the right team? Or, if you have a claim number, can you please provide us with that? Thank you!

May. 26th, 2022

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Verified Customer

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Shan Mitchell Moreno Valley, CA

They have poor customer service and does not work with the best companies.

3 years ago

Reply from First American Home Warranty

Shan, Thank you for sharing your comments. We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible. We hope the next time you may need us, you will give us another chance to meet your needs.

May. 18th, 2022

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Verified Customer

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Mark Shultz Fontana, CA

I just paid 2 hundred dollars to your contractor to charge my AC unit

3 years ago

Reply from First American Home Warranty

Hello Mark. Our records indicate you placed a claim on May 2, 2022, for your air conditioner not cooling. First American dispatched independent contractor, SHIP, to diagnose the failure. The contractor reported they recommend replacement of the evaporative coil and condenser; they also reported the furnace has been red tagged by the gas company and recommended replacement as well and there are possible failures to the ductwork. The contractor advised they are unable to service the request and requested it be continued to a different contractor.

On May 3, 2022, First American dispatched Air Controlled Environments, who reported the system had no refrigerant and they performed a leak charge to the system and found no failures at the time of service.

On May 23, 2022, First American attempted to contact you and contacted SHIP and Air Controlled Environments, who advised they did not collect $200.00 from you.

Please be advised, First American considers this claim pending.

May. 23rd, 2022

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Verified Customer

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kenneth harbert Cleveland, OH

can't understand why they do no include faucets other company's do

3 years ago

Reply from First American Home Warranty

Kenneth, Thank you for providing us feedback about your experience. We can certainly review your plan with you to verify your coverage, and ensure it is the plan that works best for what you need. We will continue to be here for you should you need us in the future.

May. 12th, 2022

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Verified Customer

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Grada Byrd Woodbridge, VA

Good customer service when needed in the past.

3 years ago

Reply from First American Home Warranty

Grada , We appreciate your kind review!

May. 5th, 2022

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Verified Customer

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William Current Jr. Kennedale, TX

I was sent 3 contractors at 3 different times to try to resolve my issue and none were able to0 for the lack of

3 years ago

Reply from First American Home Warranty

Hello William. Our records indicate you placed a claim on February 16, 2022, for your refrigerator not cooling. First American dispatched an independent contractor’s, Goodman Home Solutions Inc., Texas Express Appliances Corp and Nana services Inc., who attempted repairs to the unit however the unit was not working properly.

On March 19, 2022, you contacted First American and informed us that you contacted the manufacturer as your refrigerator is about 5 years old and the parts only are under manufacturer warranty. The manufacturer contractor completed repairs and you paid them for labor. As a gesture of goodwill, First American refunded the $85 service call fee.

As of March 25, 2022, First American attempted to contact you to request a copy of the paid invoice from LG to be further reviewed. First American apologizes for any inconveniences you have experienced. First American is awaiting the requested information.

First American considers this claim pending.

Mar. 25th, 2022

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Verified Customer

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Diane Kavanagh Half Moon Bay, CA

Never used them but once. Then didn t cover appliance because it was old and said mold was problem

3 years ago

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Verified Customer

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Regina Ford Anaheim, CA

They've been prompt in the services provided to me.

3 years ago

Reply from First American Home Warranty

Regina, It is always great to hear when our customers have a fantastic experience with us!

Feb. 16th, 2022

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Verified Customer

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Awilda Ortiz Lima, OH

They truly help you in a reasonable amount of time

3 years ago

Reply from First American Home Warranty

Awilda, Thank you for letting us know about your experience!

Feb. 1st, 2022

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Verified Customer

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Jennifer J Jones Pflugerville, TX

Friendly service from staff & service repairman

3 years ago

Reply from First American Home Warranty

Jennifer, Thank you for your review. It is wonderful to hear when our customers are provided with great service!

Feb. 1st, 2022

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Verified Customer

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Kenneth Eversole Dublin, OH

Because the contractors that they've sent to my home are not knowledgeable

3 years ago

Reply from First American Home Warranty

Kenneth, Thank you for your review. We are disappointed to hear that you have felt that the contractors servicing your claim were not knowledgeable. We do take pride in who we partner with and always welcome feedback so we can ensure we are providing our customers with the best service possible. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 18th, 2022

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Verified Customer

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Gene Wagnon Centerton, AR

When things are not smooth; communication is lacking

3 years ago

Reply from First American Home Warranty

Gene, Thank you for taking the time to leave us a review!

Jan. 12th, 2022

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Verified Customer

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Valeri Reynolds Lebanon, PA

Major issues getting updates from both the service person and First American Home Warranty.

3 years ago

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Verified Customer

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Kendra Avenell-Hernandez Eugene, OR

They contract companies that hurt their business.

3 years ago

Reply from First American Home Warranty

Kendra, Thank you for sharing your comments with us. We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible and welcome you to complete these surveys and provide us with feedback after your service. We look forward to being there for you, should you ever need us again.

Dec. 30th, 2021

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Verified Customer

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Christina Henke Jersey City, NJ

I had to use warranty. It was easy and fast.

3 years ago

Reply from First American Home Warranty

Christina, We’re grateful for your kind review!

Dec. 29th, 2021

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Verified Customer

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Larry Lowe Winter Garden, FL

Timely and quality work. You can count on them.

3 years ago

Reply from First American Home Warranty

Larry, We appreciate you taking the time to share your review with us!

Dec. 14th, 2021

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Verified Customer

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Brenda Berkeley Springs, WV

Took a while for us to get our HVAC system last summer when it was really hot

4 years ago

Reply from First American Home Warranty

Hello Brenda. We appreciate your feedback.

Jun. 8th, 2021

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Verified Customer

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Dixon Wallace Modesto, CA

Had good service and found excellent repair company.

4 years ago

Reply from First American Home Warranty

Hi Dixon. Thank you for your feedback.

May. 18th, 2021

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Verified Customer

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Karyn Cotton Hesperia, CA

Not following through with claim. Slow response & not getting back to me to keep me informed

4 years ago

Reply from First American Home Warranty

Hello Karyn. We are sorry to hear about this. We have messaged you for additional information.

Jun. 16th, 2021

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Verified Customer

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Kara Vance Charleston, WV

Helpful, but difficult to talk to a person.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Jo Lynn Sallee Houston, TX

Some of the contractors are less than stellar.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Edward Paye Philadelphia, PA

Have been a customer for more then ten years and First American has become horrible.

4 years ago

Reply from First American Home Warranty

Edward, Thank you for sharing your comments. We are sorry to hear that you feel this way. We appreciate you being a long time customer and want to ensure that we go over any questions or concerns you may have. Please feel free to reach out to us.

Oct. 18th, 2021

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