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First American Home Warranty Reviews

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8.6

Overall Score

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Tim Symons

There good but the need more info of what's going on

4 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Cox Stephen

Just average service on most requests and wait time for service is lengthy

4 years ago

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Reply from First American Home Warranty

Thank you for your review Cox.

Oct. 30th, 2020

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Clint Russell

Never was told about up charges that may occurred or up grades to your policy

4 years ago

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Reply from First American Home Warranty

Hello Clint. Thank you for your review. The home warranty contract has limitations for items covered and not covered. As for optional coverage, they may be viewed online and can be added when it is time for renewal.

Oct. 30th, 2020

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Donna Johnson

They work quickly when calling for service and problems.

4 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Trebla10

Reliability, expertise as well as dependability.

4 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Luke Shannon

Thorough, professional, friendly, timely, fair,

4 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Edwards

Sometimes I don''t care for their vendors.

4 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Audrey

Because they always try to resolve the problems

4 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Jalil

Overall they do a good job , prompt and efficient

4 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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SCOTT LANGHOFF

They've saved me thousands of dollars...

4 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Linda Curtis

Good but room for improvement in customer communication.

4 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Mike

Very helpful, useful, and good contractors.

4 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Sharon Kutsch

Past performance over the years I have participated

4 years ago Edited January 10, 2024

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Karl Eberhardt

EASY TO REACH....EASY TO WORK WITH..SENDS QUALITY WORKMAN..

4 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Letha

They have been responsive and follow the contract

4 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Raymond Rowell

The derive request are not getting sent to contractor or he's not following thru

4 years ago

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Elizabeth Koury Plano, TX

Very disappointed with last claim. Plumbing company didn't fix issue so we had to pay out of pocket.

4 years ago

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Amy Smith Collinsville, MS

Responsive to appointment/service requests

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Ehab San Jose, CA

Good and fast service, customer service is very helpful

4 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Pat Martin Aurora, CO

I am not getting calls back & they have not helped me with taking care of Aurora. Appliance Repair they had me contact

4 years ago

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Peggy Megginson Norman, OK

Consistently good service and communication

4 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Gary Excelsior Springs, MO

Because some of their contractors are not that good

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Jeff Mackor Portland, TX

Reliable and timely service although it is very difficult to speak to someone

4 years ago

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Robert McKee Mesa, AZ

Bedside they have proven to be of little help when you really need them and their staff is inept at best.

4 years ago

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Juanita La Grange, KY

90 degree weather with a lot of humidity and we have waited 2 weeks going on our 3rd to get it fixed!

4 years ago

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William nadal Marietta, GA

Bad company. Worse customer service I never experienced in my life. I can't beleive they still in business

4 years ago

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Lavintti Hall Milton, FL

I have an issue that still hasn't been resolved and the vendor they sent out caused more damage to my home

4 years ago

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Teresa Miller Derby, KS

have always done my repair and follow up each time

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Alois Cottonwood, CA

They do not have people answering phones who seem to know what is going on .

4 years ago

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Helen

They are always available and have send to send

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Herald

Easy to put in a claim; technicians respond fairly quick.

4 years ago

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Reply from First American Home Warranty

Thank you Herald for your review.

Jul. 29th, 2020

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David Allen

I have had my first warranty claim and in 4 weeks still have not had my AC fixed in 100 degree weather

4 years ago

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olivier

just follow up not as great you send a messafe on no answer for days

4 years ago

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BH

Past experience some good and some not so much.

4 years ago

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Reply from First American Home Warranty

Thank you for your review BH.

Jul. 23rd, 2020

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Michelle

They are great about getting back to me right away.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Reuben Salazar

Quick response to claims. Technician was good and on time.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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MARGIE NAPIER

THEY HAD TO COME OUT A 2ND TIME - WORK NOT COMPLETED 1ST TIME COMPLETELY.

4 years ago

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Linda Mora

Had a little problem with dishwasher being fixed.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Steven A Lovett Ventura, CA

They are quick to assign work orders fix the problem

4 years ago

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Dennis Simi Valley, CA

they vry good at what they do. The cost very good

4 years ago

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john mcgivern

i only used them once and it was fast and very thorough...

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback.

May. 26th, 2020

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ARUN MALHOTRA

good service as well as good customer support

4 years ago

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Reply from First American Home Warranty

Hello. Thank you so much for your feedback. Have a great day.

May. 26th, 2020

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Robert

Good service but poor communication. Non English speaker on phone

4 years ago

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Reply from First American Home Warranty

Hi Robert. Thank you for your feedback. We are aware that there may be language barriers with some of our Customer Service representatives. Please be advised that we are doing our best to assist with that so that communication is easier. Thank you for your loyalty as we continue to service you.

May. 27th, 2020

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Julio Marin

Job not completely accomplished, or finished

4 years ago

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Patty Steward Keller, TX

Because most of my calls are handled promptly

4 years ago

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Reply from First American Home Warranty

Hi Patty, thank you for your feedback. Have a great day.

May. 8th, 2020

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fred allison Lemoore, CA

good response, very proffesinal and conciesence of the job.

4 years ago

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Reply from First American Home Warranty

Hi Fred. Thank you for your feedback.

May. 8th, 2020

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Robert Hebert Newbury Park, CA

There service staff was friendly and helpful

4 years ago

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Reply from First American Home Warranty

Hi Robert, thank you for your review. Have a great day.

May. 6th, 2020

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Dale San Jose, CA

Didn't cover air conditioner repair work as I was told by salesperson when signing up.

4 years ago

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Al Kitaguchi Frederick, MD

The company is fine, some of the contractor aren't great.

4 years ago

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Reply from First American Home Warranty

Hi Al, we appreciate your feedback as we are always looking for ways to better our company and your feedback is an invaluable part of that process. Thank you and have a great day.

Apr. 27th, 2020

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Joe

I had to pay more money out of pocket more to every repair person. to every

4 years ago