First American Home Warranty: Read 4,422 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Dave

Quick service response and great customer.

7 years ago

Reply from First American Home Warranty

Hi Dave, thank you for your review.

Aug. 13th, 2019

check_circle

Verified Customer

star star star star star_border

Jan

4 out of 6 service calls were not covered but I had to pay the $75 fee anyway.

7 years ago

check_circle

Verified Customer

star star star star star

Charles Mathewson 94534

They respond and get repairs done quickly

7 years ago

Reply from First American Home Warranty

Thank you Charles for your review!

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star_border

Robert Whitten

They follow contract rules stated. There personnel are very helpful.

7 years ago

Reply from First American Home Warranty

We appreciate your feedback Robert!

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star

Anonymous

The are quick and they always find a way to help you.

7 years ago

Reply from First American Home Warranty

We appreciate your review!

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star_border

Amos Dienye

Because I was not very pleased with the how they didn''t cover my property

7 years ago

Reply from First American Home Warranty

Hello Amos,

Our records indicate that your temperature and pressure relief valve and faucet were replaced on July 19, 2019. Please be advised, these items are covered under your home warranty contract which is why the repairs were authorized.

In regards to the master bathroom toilet, J & S Mechanical Contractors Incorporated (J & S)reported that the toilet needed to be replaced due to a foreign object lodged in the p-trap. Please be advised, stoppages caused by foreign objects are not covered per your home warranty contract under Plumbing Stoppages, Not Covered.

Lastly, J & S reported that your master bathtub show was broken in half inside of the drain. Please be advised, this failure is not considered normal wear and tear. First American's liability is limited to the repair cost of an item that fails due to normal wear and tear. You may refer to your home warranty contract under Limits of Liability, Number Three.

This claim is considered closed.

Aug. 9th, 2019

check_circle

Verified Customer

star star star star_border star_border

Lillian Kehoe

Problem was not completely solved. Still makes squeaking noises intermittently.

7 years ago

check_circle

Verified Customer

star star star star star_border

Jeff Plant

Responsiveness and good follow up. Better than previous warrant company

7 years ago

Reply from First American Home Warranty

Hello Jeff, your review is greatly appreciated and thank you for choosing First American.

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star

Jackie Pahrump, NV

They were good. They fixed it our air conditioner.

7 years ago

Reply from First American Home Warranty

Jackie, Thank you for taking the time to share your review. We are thrilled that you were able to have your concerns resolved.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Victor

They came out several times and were prompt.

7 years ago

Reply from First American Home Warranty

We appreciate your review Victor!

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Teresa

Always responsive and do what they say they're going to.

7 years ago

Reply from First American Home Warranty

Hi Teresa. Thank you for your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Rollin

I didn't have any issues and everything went smoothly.

7 years ago

Reply from First American Home Warranty

Rollin, It is always great to hear when our customers are provided with great service!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

anonymous

Very quick to respond to any kind of issue.

7 years ago

Reply from First American Home Warranty

Hello, we appreciate your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Tavon

Good service. I haven't had any problems with it.

7 years ago

Reply from First American Home Warranty

Hello Tavon. We appreciate your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Timothy

They do a good job of sending somebody out promptly.

7 years ago

Reply from First American Home Warranty

Thank you Timothy for your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Clayton

They get the job done in a very reasonable amount of time.

7 years ago

Reply from First American Home Warranty

Thank you Clayton for your review.

Aug. 2nd, 2019

check_circle

Verified Customer

star star star star star

Phil Grimmett Collierville, TN

The experience I had on my one claim was good

7 years ago

Reply from First American Home Warranty

Thank you Phil for your review.

Jul. 24th, 2019

check_circle

Verified Customer

star star star star star

Bernadine Gonzalez Las Vegas, NV

Great customer service. Normal wait time is 1 day.

7 years ago

Reply from First American Home Warranty

Thank you Bernadine, we looking forward to servicing you again in the future.

Jul. 24th, 2019

check_circle

Verified Customer

star star star star_border star_border

M. Bryant Riverdale, GA

Only had 1 service call this year, and have already took survey regarding Sears technician!

7 years ago

check_circle

Verified Customer

star star star star star

Annie Gaye Conyers, GA

They respond quickly no added conditions

7 years ago

Reply from First American Home Warranty

Thank you Annie for your review.

Jul. 15th, 2019

check_circle

Verified Customer

star star star star star

Jennifer Forman

They''ve been very prompt at taking care of my requests.

7 years ago

Reply from First American Home Warranty

We appreciate your feedback Jennifer.

Jul. 3rd, 2019

check_circle

Verified Customer

star star star star star

Pam

They have always sent someone out to my house quickly

7 years ago

Reply from First American Home Warranty

Hi Pam, thank you for your review.

Jul. 3rd, 2019

check_circle

Verified Customer

star star star star star

Mona Morgenthaler

Very helpful and professional. Finds a solution.

7 years ago

Reply from First American Home Warranty

Hi Mona. We appreciate your feedback and look forward to servicing you again in the future.

Jul. 3rd, 2019

check_circle

Verified Customer

star star star star star_border

Sherwin Levinson

Service has always been great, service fees have crept up too high.

7 years ago

Reply from First American Home Warranty

Hi Sherwin. Thank you for your review.

Jul. 3rd, 2019

check_circle

Verified Customer

star star star star star

David

Always first rate and they quickly respond to concerns

7 years ago

Reply from First American Home Warranty

Thank you David for your kind words.

Jul. 3rd, 2019

check_circle

Verified Customer

star star star star star

Shirley

Fast and efficient service and reliable parts

7 years ago

Reply from First American Home Warranty

Hi Shirley. We appreciate your review.

Jul. 3rd, 2019

check_circle

Verified Customer

star star star star star

Carl Best

Did excellent service on my swimming pool claim

7 years ago

Reply from First American Home Warranty

Thank you Carl for your review and we are glad to hear your pool claim was taken care of.

Jul. 3rd, 2019

check_circle

Verified Customer

star star star star star

wayne cypen

things get fixed expeditiously by qualified contractors

7 years ago

Reply from First American Home Warranty

Thank you Wayne for your review.

Jul. 3rd, 2019

check_circle

Verified Customer

star star star star star

Mark Ciano

Because they do what they say they will do

7 years ago

Reply from First American Home Warranty

Hi Mark, thank you for your review.

Jun. 27th, 2019

check_circle

Verified Customer

star star star star_border star_border

glenn Gilmore

One, couldn't understand customer service rep. Felt treated as an untrustworthy client

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ciro Port Isabel, TX

I've used it twice and had the issues. The first time they said they fixed it and it wasn't fixed and they haven't come through.

7 years ago

check_circle

Verified Customer

star star star star star

Steve Pinter

First class service and reliable guarantee

7 years ago

Reply from First American Home Warranty

Hi Steve. We appreciate your review.

Jun. 19th, 2019

check_circle

Verified Customer

star star star star star

Barbara Pepper

Prompt appointments, excellent service and repair

7 years ago

Reply from First American Home Warranty

Thank you Barbara for your review.

Jun. 19th, 2019

check_circle

Verified Customer

star star star star star

Madison

They typically come through when I do need them.

7 years ago

Reply from First American Home Warranty

Thank you Madison for your review.

Jun. 19th, 2019

check_circle

Verified Customer

star star star star star

Becky Brennan

Easy to use. Home issues handled pretty good.

7 years ago

Reply from First American Home Warranty

Thank you Becky for your review.

Jun. 19th, 2019

check_circle

Verified Customer

star star star star star

Jesus Soto

Excellent communication and great service

7 years ago

Reply from First American Home Warranty

Thank you Jesus for your feedback.

Jun. 19th, 2019

check_circle

Verified Customer

star star star star star_border

Sammy

The customer service is responsive and everything went just fine.

7 years ago

Reply from First American Home Warranty

HI Sammy. We are happy to hear you had a good experience. We look forward to servicing your next claim.

Jun. 17th, 2019

check_circle

Verified Customer

star star star star star

Anonymous

Miicrowave quit and they're replacing it.

7 years ago

Reply from First American Home Warranty

Thank you for taking the time to share your review!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Shirley Allen

Because they were friendly,fast and professional

7 years ago

Reply from First American Home Warranty

Hi Shirley. Thank you for your review.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star

Sandra

Very easy to use, and the customer service is great.

7 years ago

Reply from First American Home Warranty

Hi Sandra, thank you for your review.

Jun. 12th, 2019

check_circle

Verified Customer

star star star star star

James

Excellent Customer Service. Very accountable and reliable.

7 years ago

Reply from First American Home Warranty

Hello James, thank you for your review.

Jun. 12th, 2019

check_circle

Verified Customer

star star star star star

Michael Ashworth

They Do A Great Job!! Have Dealt With Them On 3 Occasions!!

7 years ago

Reply from First American Home Warranty

Thank you James for your review.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star

Warren

Consistency, Professionalism, Easy Accessibility

7 years ago

Reply from First American Home Warranty

Hello Warren. Thank you for your feedback.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star

Nancy Ceci

Broad coverage for my home, fast claim service.

7 years ago

Reply from First American Home Warranty

Thank you Nancy, we appreciate the feedback.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star

Gail Dierks

Good price, nice workers, honest workers, fair.

7 years ago

Reply from First American Home Warranty

Thank you Gail for your kind words, we appreciate it.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star

Brenda

They provide top notch service and service people

7 years ago

Reply from First American Home Warranty

Thank you Brenda for your review.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star

John B

Great Customer Service, Ease of Use, Piece of Mind

7 years ago

Reply from First American Home Warranty

Thank you John for your review.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Rebecca

I appreciate the quick response to my issues.

7 years ago

Reply from First American Home Warranty

Thank you Rebecca for your review.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Marie

Exceptional customer service and quick turn around time.

7 years ago

Reply from First American Home Warranty

Thank you Marie and we look forward to servicing you again in the future.

May. 29th, 2019

check_circle

Verified Customer

star star star star star

walter abrams

fast reliable excellent customer service.

7 years ago

Reply from First American Home Warranty

We appreciate your review Walter!

Jun. 4th, 2019

First American Home Warranty Reviews