First American Home Warranty: Read 4,282 User Reviews From Real Homeowners

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Robert Briggs Clovis, CA

They did nothing but delay,delay the replacement of our oven! The service provider came out but couldn't wire it in. I had to call another person to put in the neccessary box and just had him go ahead and install the oven! Now let's see if AHW reimburses me the $200 It cost me!

6 years ago

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Don Kendrick Austin, TX

worst company i have ever experienced! I have filed several claims with this company. i received an email aknowledging the filing of my claim and inviting me to call which i did. This was three weeks ago. ive never received a return call or email giving me the status of my claim.

6 years ago

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Susan Hutchinson Fort Worth, TX

Could not send a plumber who could fix a toilet. All calls appear to be outsourced and communication is very difficult. Getting someone to resolve a problem is impossible as in my case. I had to use my own plumber and still have not been reimbursed as we agreed. I advise to stay away from this company.

6 years ago

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Em P Colleyville, TX

Worst customer service ever. No corporate phone number. You get to speak with someone in the US when signing up and after that never again. Their El Salvador call center SUCKS. their repair vendors hate them. They consistently put their customers last in line to service. Don't just run away from these losers RUN AWAY FAST

7 years ago

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Jerry Bennion Independence, MO

Does not do what they advertise. Was unable to provide service on emergency situation. Stated that they refunded one months fee, but there has been no refund. Not an honorable company from my experience. In fact I am looking in to filing suit .

7 years ago

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jyoti Exton, PA

First American Home Warranty has been a nightmare for us. I will NOT recommend them to anyone. The contractors does not respond to request right away. You have to keep calling them. One they assign a contractor, we are at the mercy of the contractor. Save yourself the extra headache and GO FOR ANOTHER WARRANTY COMPANY

7 years ago

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Preet Kaur Hundal Placerville, CA

First American Home Warranty has been a nightmare for us. I would NOT recommend them to anyone. They double charge on service fees, they dont respond to request right away. You have to keep calling them. The staff is very unprofessional. Save yourself the extra headache and do not give them your business.

7 years ago

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tom jenkins El Paso, TX

had a plumbing emergency on a Sunday morning...attempted to call First American...was put on hold...never answered...I had to contact a plumber....asked First American for partial reimbursement...they refused...I have been a loyal customer for 5 years....I'm finished with First American and would definitely not recommend....

7 years ago

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Scott Acworth, GA

Contractor doesn't contact me twice and I wait for them to find another contractor only to be told they won't switch contractors to one that will actually call me back. HORRIBLE customer service. I was actually told not all employee know the correct information when they tell me what is covered. I would never use them again.

7 years ago

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Elvin McCurdy Rowlett, TX

My experience has been terrible. I reported a claim during early February. As of March 19, I am still waiting for the First American to instruct the contractor to come out and evaluate my claim which the warranty says is covered.

7 years ago

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Billie Sue Gauger Leavenworth, KS

Waiting two weeks to get a hot water tank replaced while water is leaking in my basement is unacceptable. Ive had to make several phone calls and they dont care. On top of it i have to pay over $500.00 because codes have changed and it has to be modified.

7 years ago

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Luis Cardenas Houston, TX

-5 Stars... Stay away from this company! They will pay 5% of the total cost of whatever breaks in your home. The out of pocket you will pay is astonishingly high.. Run away and don't look back. You're better off not having insurance, than getting into a contract with these thieves!

7 years ago

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Joyce Tatro-Manes Haddonfield, NJ

I have had TERRIBLE customer service with First American Home Warranty company. I have NEVER had a smooth experience with ANY of the FIVE TIMES we have had to call with major problems in our new house. I have NEVER had a contractor call me to schedule an appointment. I have had to beg and plead to get them to do what they are supposed to do.

8 years ago

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Mubashar Gardena, CA

Don't trust for this company 2 months finsh my central ac not working technicians fix the ac after 2 day ac is damage and this company 2 months no answer the phone after After Told me $850 out of the pocket money. If you pay every month $59×12=708+85=793 you keep this mony This company is fraud I pay 10 years if I have problem this company not cover Save your time and money

2 years ago

Reply from First American Home Warranty

Mubashar, Thank you for your feedback. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We show that the $850 is related to non-covered costs. We see that at this time you have accepted a cash out for this claim.

Aug. 28th, 2023

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Luke Swierczynski Franklin, MI

I received this home warranty when we purchased our home. Had to pay a service fee for them to confirm the same thing a separate contractor stated when our heat exchange cracked. First they denied it, and then offered to replace it with a lesser model. Would not recommend this company. We switched to another provider that allows us to use any company we choose to complete the work or diagnose the issue.

4 years ago

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cj thor Greenville, SC

Used this Home Warranty Company for one of our homes..... What a joke ! Came out to repair a water heater and tried to nickel and dime me out of $400 in above warranty coverage limit charges. Terrible customer service. Never would I recommend this company to anyone !

4 years ago

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Verified Customer

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MrEaford3

It's always there when needed a good plan

1 year ago

Reply from First American Home Warranty

MrEaford3, Thank you for taking the time to share your review with us!

Mar. 5th, 2024

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Verified Customer

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Robert

Cash out option offer was to low on my microwave.

2 years ago

Reply from First American Home Warranty

Robert, Thank you for sharing your feedback with us!

Nov. 29th, 2023

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Verified Customer

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Patricia M Murray Lancaster, CA

The price to come out to service my appliance

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Patricia, We’re grateful for your kind review!

Dec. 19th, 2022

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Verified Customer

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SANDRA T EARLY Philadelphia, PA

Most repair requests have been satisfactorily handled

3 years ago

Reply from First American Home Warranty

Sandra, Thanks so much for taking the time to share your review with us!

Dec. 19th, 2022

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Verified Customer

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Brenda Payne Oakland, CA

Telephone calls are not answered and do not receive call backs.

3 years ago

Reply from First American Home Warranty

Brenda, Thank you for sharing your comments with us. Our Customer Service number is available 24 hours a day. At certain times, we may be experiencing a higher than usual call volume but rest assured, our team is standing by to assist. Please know you can also manage your claims online through the Homeowner Center as well.

Dec. 13th, 2022

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Verified Customer

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Andrew Roberts Desoto, TX

Good customer service and quick to resporn

3 years ago

Reply from First American Home Warranty

Andrew, Thank you for your review. It is always great to hear when our customers have a fantastic experience with us!

Nov. 30th, 2022

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Verified Customer

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Michael Swift Yuma, AZ

Dryer repair is still an issue. Cost of insurance went up in 2022.

3 years ago

Reply from First American Home Warranty

Michael, Thank you for sharing your comments with us. If you are still experiencing an issue with your claim, please feel free to reach out to us so we can go over what options may be available for you.

Nov. 22nd, 2022

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Verified Customer

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Janice Elliott-Ingram Fayetteville, NC

Has provided good service companies most of the time

3 years ago

Reply from First American Home Warranty

Janice, Thank you for sharing your review with us!

Nov. 22nd, 2022

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Verified Customer

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Anna RIKARD Germantown, TN

Good response from company but poor response from vendor

3 years ago

Reply from First American Home Warranty

Anna, Thank you for your review. We apologize that you have experienced a delay with your claim. The next time you may need us, we look forward to assisting you.

Nov. 22nd, 2022

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Verified Customer

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JUDY ann smith Little Rock, AR

some workers don't know what day it is. Just after your money

3 years ago

Reply from First American Home Warranty

Judy, Thank you for sharing your feedback with us. We have a great selection of contractors, and rest assured we do take pride in who we partner with. Should you ever have any concerns please do not hesitate to reach out to us.

Nov. 9th, 2022

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Verified Customer

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nancy mantellina Santa Rosa, CA

they respond quickly and send qualified services.

3 years ago

Reply from First American Home Warranty

Nancy, Thank you for leaving us a five star review!

Nov. 1st, 2022

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Verified Customer

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Marie Alcala San Antonio, TX

Good experience. Contractors are quickly responsive

3 years ago

Reply from First American Home Warranty

Marie, We appreciate you taking the time to share your review with us! It is wonderful to know that your claim was promptly resolved.

Nov. 1st, 2022

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Verified Customer

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hock Malibu, CA

prompt reply, good service, helpful personnel

3 years ago

Reply from First American Home Warranty

Hock, We’re grateful for your kind review!

Nov. 1st, 2022

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Verified Customer

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Angelia Robinson Chesapeake, VA

My experience with Bel Air was horrible. I wouldn't recommend them to anyone.

3 years ago

Reply from First American Home Warranty

Angelia, Thank you for sharing your feedback with us. We are disappointed to hear that you did not have a good experience with the contractor. Please know that we do complete internal surveys and monitor customer feedback on our contractor partners and welcome you to fill this out. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 1st, 2022

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Verified Customer

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annie Wise Tallahassee, FL

my refrigerator was never repaired because of a defrosting, dripping, sound. I wa s told to buy a new one.

3 years ago

Reply from First American Home Warranty

Annie, We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 11th, 2022

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Verified Customer

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Carrie Rohr Oklahoma City, OK

Connected us with a great HVAC contractor to do an annual

3 years ago

Reply from First American Home Warranty

Carrie, Thank you for your review! It is wonderful to know that we have been able to connect you with a great contractor. We look forward to being there for you, should you ever need us again.

Oct. 14th, 2022

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Verified Customer

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richard hunt Palm Springs, CA

prompt service, good value and no hassle

3 years ago

Reply from First American Home Warranty

Richard, Thank you for your review. It is always great to hear when our customers have a fantastic experience with us!

Oct. 14th, 2022

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Verified Customer

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Michele Bogdanow Buda, TX

We did not have a good experience with the hvac company they sent

3 years ago

Reply from First American Home Warranty

Michele, Thank you for sharing your feedback with us. We certainly do our best to ensure overall satisfaction for our customers and are disappointed that you did not have a good experience. We hope the next time you may need us, you will give us another chance to meet your needs.

Oct. 14th, 2022

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Verified Customer

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Roger Wallen Lees Summit, MO

not able to talk to someone about a concern, no one answers the phone

3 years ago

Reply from First American Home Warranty

Roger, Thank you for sharing your review with us. We may be experiencing a longer that usual hold time and do apologize about the wait. For your convenience, you can also manage claims online through the Homeowner Center.

Oct. 12th, 2022

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Verified Customer

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Robert Stein San Diego, CA

They have been responsive most times we've needed them.

3 years ago

Reply from First American Home Warranty

Robert, Thank you for putting your trust in us!

Oct. 12th, 2022

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Verified Customer

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widwant kaur El Sobrante, CA

Customer service is great. Can have some better contractors

3 years ago

Reply from First American Home Warranty

Widwant, We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. It is awesome to know that you have been provided great customer service! We appreciate your continued trust in us.

Sep. 30th, 2022

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Verified Customer

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Pamela Dake West Linn, OR

I only had to use them two times at this point. The service was excellent and timely. I was very pleased

3 years ago

Reply from First American Home Warranty

Pamela, Thank you for your review! It is wonderful to know you had such a great experience!

Sep. 30th, 2022

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Verified Customer

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Gerald Mchugh Fayetteville, NC

Responded to my situation in a satisfactory way.

3 years ago

Reply from First American Home Warranty

Gerald, Thank you for sharing your review. We are glad to know that we were able to be there for you and look forward to providing you great service in the future!

Sep. 28th, 2022

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Verified Customer

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SAMUEL BUTLER Richmond, CA

i cant get in touch with them when i need them.

3 years ago

Reply from First American Home Warranty

Samuel, Thank you for your review. Should you need to get in touch with us regarding a claim, please do not hesitate to reach out to us through our Customer Service phone number. For your convenience, you can also manage a claim online through the Homeowner Center. We look forward to assisting you the next time you may need us.

Sep. 28th, 2022

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Verified Customer

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Sam Ford Washington, DC

Communication that service was available not obvious

3 years ago

Reply from First American Home Warranty

Sam, Thank you for taking time to share your review!

Sep. 21st, 2022

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Verified Customer

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Waldemar Taboas San Antonio, TX

Customers service and recommended by family friends

3 years ago

Reply from First American Home Warranty

Waldemar, Thank you for putting your trust in us!

Sep. 21st, 2022

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Verified Customer

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Stephen C Hodges Maryville, TN

Although slow, they have done what they promised.

3 years ago

Reply from First American Home Warranty

Stephen, Thank you for taking time to share your review with us!

Sep. 21st, 2022

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Verified Customer

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Ana Piatos Chino Hills, CA

Easy to open a claim but challenging to contact service provider

3 years ago

Reply from First American Home Warranty

Ana, Thank you for sharing your comments with us. We are glad to know that it has been easy for you to open a claim with us. Should you be experiencing any difficulty connecting with a contractor, please let us know and we can certainly assist. We will continue to be here for you should you need us in the future.

Sep. 30th, 2022

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Verified Customer

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JILL WHITAKER QUINN Paso Robles, CA

Have needed service a few times and work was done timely

3 years ago

Reply from First American Home Warranty

Jill, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Sep. 9th, 2022

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Verified Customer

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Rhonda Nelson Conyers, GA

I haven't had to use it yet. But my agent is wonderful.

3 years ago

Reply from First American Home Warranty

Rhonda, Thank you for putting your trust in us. We will continue to be here for you should you need us in the future!

Sep. 9th, 2022

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Verified Customer

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V Richmond, CA

Because I like to use contractors in my area they respond faster.

3 years ago

Reply from First American Home Warranty

V, Thank you for your review!

Sep. 2nd, 2022

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Verified Customer

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Harry v waltz Madera, CA

kind and getting back to me in a timely manner

3 years ago

Reply from First American Home Warranty

Harry, We’re grateful for your kind review!

Sep. 2nd, 2022

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Verified Customer

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Enrique San Antonio, TX

I used the service 2 times and I had very good attention

3 years ago

Reply from First American Home Warranty

Enrique, We appreciate you taking a moment to share your review with us! We look forward to being there for you, should you ever need us again.

Aug. 26th, 2022

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Verified Customer

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David L Boyer Meridian, ID

Good customer Service and friendly to talk to.

3 years ago

Reply from First American Home Warranty

David, Thank you for sharing your review. It is always great to hear when our customers are provided excellent service!

Aug. 19th, 2022

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