First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Lynne T Stone Riverside, CA

2 services were good, 1 took way too long

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Grace Palm Coast, FL

Delay in complete claim. Many phone calls to get results

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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S Gray Toledo, OH

Price increases a little too much each year

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Harriett Hurt Big Island, VA

Feel they can get services that will respond quicker

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Earl Jones Riverside, CA

Sometimes information given isn't clearly understood.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Rhonda Alfonso Dunn, NC

It's supposed to pay for repairs. But I was out 1,600.00 for hvac

4 years ago

Reply from First American Home Warranty

Hello Rhonda,

Air Solutions replaced your package unit due to a cracked heat exchanger. As a result of the replacement there were non-covered charges for code upgrades and modifications that are not covered per your home warranty contract under Limits of Liability, Number Six. Our records indicate the replacement was completed on March 11, 2021. As such, your claim is considered closed.

Thank you.

Apr. 12th, 2021

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Pamela Ann Lee Stockton, CA

Always have successfully helped me with appliances

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Joyce Haseleu San Diego, CA

Some of the companies are 2nd rate and are not always qualified for the job

4 years ago

Reply from First American Home Warranty

Hello Joyce, we appreciate your feedback.

Apr. 5th, 2021

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Verified Customer

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Trena Smith Santa Rosa, CA

Availability of service representative in area

4 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Verified Customer

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Tabitha Atkins Millington, TN

Your company is very quick to fix whatever's the issue is

4 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Larry Harris Tucson, AZ

Good customer service with a reasonable price

4 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Verified Customer

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David hartzell Lexington, KY

Simple, informative and easy to navigate

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Verified Customer

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Lorraine Manteca, CA

I had to call 3x to get my water heater looked at properly.

4 years ago

Reply from First American Home Warranty

Thank you for your review Lorraine.

Mar. 1st, 2021

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Verified Customer

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Newt Johnson Harrah, OK

Need more people out here that is in your network for septic

4 years ago

Reply from First American Home Warranty

Thank you for your review Newt. We will definitely look into this types of contractors in your area.

Mar. 1st, 2021

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Verified Customer

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Richard Maineville, OH

Trying to reach a representative by phone is difficult.

4 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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JerriSue Curd Knoxville, TN

Difficult to reach to make a claim or discuss bill.

4 years ago

Reply from First American Home Warranty

Hello JerriSue,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records that on February 12, 2021, First American adjusted the service fee invoice and you accepted cash payment in lieu of the water heater replacement. Please allow 7-10 business days to receive the check.

Please be advised, First American considers your claim closed.
Thank you

Feb. 12th, 2021

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Verified Customer

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Kelwin King Amarillo, TX

Could be faster at getting equipment fom them to contractor

4 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Veronica Camacho North Hills, CA

They didn't cover my electrical problem, they give you false informarmation to what's covered in the warranty

4 years ago

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Verified Customer

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JAMES ROWLAND Bradenton, FL

The people they use for service are not exactly what I would pick.

4 years ago

Reply from First American Home Warranty

Hi James. Thank you for your review.

Jan. 28th, 2021

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Verified Customer

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Bob Loudon, TN

Rapid reply and service that is dependable

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Will Downey, CA

Variety Coverages available, solid vendors used.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Tracey Haney Chino Hills, CA

Very reliable. Claims process very easy.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Damien Murrieta, CA

Customer service was not professional, they lack transparency and communication and service was poor

4 years ago

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Verified Customer

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Sharon Scott

Address issues in a timely manner with a solution

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Sontag

Quick response that's all I'm going to write

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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David W Nelson

prompt and for the most part competent service

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Jack

Responsive, follow through, improved web capabilities

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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MICHAEL MAHABIR

The have provided service in accordance with their policy

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Verified Customer

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Keith Washington

Company is good at responding to service requests!

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Verified Customer

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Don Lutz

Helpful and lessons to understand. Thank you very much.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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david zambriczki

iit all depends what adjuster you get i seem always have problems

5 years ago

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Verified Customer

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Ron mcgowan

They try to make excuses not to fix or replace items even know the arbitrarily should be covered

5 years ago

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Verified Customer

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Carrie Whittaker

I now have been waiting for almost 4 weeks for service on the stackable washer!! Terrible service!!!

5 years ago

Reply from First American Home Warranty

Hello Carrie,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Upon review, the clothes washer has been repaired and is currently working properly. As such, your claim is considered closed.

Thank you.

Dec. 8th, 2020

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Verified Customer

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debbie

responsive and helpful customer service.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Verified Customer

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Earl Weir

They were very responsive to my call for appliance repair

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Verified Customer

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Tim Symons

There good but the need more info of what's going on

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Cox Stephen

Just average service on most requests and wait time for service is lengthy

5 years ago

Reply from First American Home Warranty

Thank you for your review Cox.

Oct. 30th, 2020

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Verified Customer

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Clint Russell

Never was told about up charges that may occurred or up grades to your policy

5 years ago

Reply from First American Home Warranty

Hello Clint. Thank you for your review. The home warranty contract has limitations for items covered and not covered. As for optional coverage, they may be viewed online and can be added when it is time for renewal.

Oct. 30th, 2020

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Verified Customer

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Donna Johnson

They work quickly when calling for service and problems.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Trebla10

Reliability, expertise as well as dependability.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Luke Shannon

Thorough, professional, friendly, timely, fair,

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Edwards

Sometimes I don''t care for their vendors.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Audrey

Because they always try to resolve the problems

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Jalil

Overall they do a good job , prompt and efficient

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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SCOTT LANGHOFF

They've saved me thousands of dollars...

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Linda Curtis

Good but room for improvement in customer communication.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Mike

Very helpful, useful, and good contractors.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Sharon Kutsch

Past performance over the years I have participated

5 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Karl Eberhardt

EASY TO REACH....EASY TO WORK WITH..SENDS QUALITY WORKMAN..

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Letha

They have been responsive and follow the contract

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

First American Home Warranty Reviews