First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Carl Best

Did excellent service on my swimming pool claim

6 years ago

Reply from First American Home Warranty

Thank you Carl for your review and we are glad to hear your pool claim was taken care of.

Jul. 3rd, 2019

check_circle

Verified Customer

star star star star star

wayne cypen

things get fixed expeditiously by qualified contractors

6 years ago

Reply from First American Home Warranty

Thank you Wayne for your review.

Jul. 3rd, 2019

check_circle

Verified Customer

star star star star star

Mark Ciano

Because they do what they say they will do

6 years ago

Reply from First American Home Warranty

Hi Mark, thank you for your review.

Jun. 27th, 2019

check_circle

Verified Customer

star star star star_border star_border

glenn Gilmore

One, couldn't understand customer service rep. Felt treated as an untrustworthy client

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ciro Port Isabel, TX

I've used it twice and had the issues. The first time they said they fixed it and it wasn't fixed and they haven't come through.

6 years ago

check_circle

Verified Customer

star star star star star

Steve Pinter

First class service and reliable guarantee

6 years ago

Reply from First American Home Warranty

Hi Steve. We appreciate your review.

Jun. 19th, 2019

check_circle

Verified Customer

star star star star star

Barbara Pepper

Prompt appointments, excellent service and repair

6 years ago

Reply from First American Home Warranty

Thank you Barbara for your review.

Jun. 19th, 2019

check_circle

Verified Customer

star star star star star

Madison

They typically come through when I do need them.

6 years ago

Reply from First American Home Warranty

Thank you Madison for your review.

Jun. 19th, 2019

check_circle

Verified Customer

star star star star star

Becky Brennan

Easy to use. Home issues handled pretty good.

6 years ago

Reply from First American Home Warranty

Thank you Becky for your review.

Jun. 19th, 2019

check_circle

Verified Customer

star star star star star

Jesus Soto

Excellent communication and great service

6 years ago

Reply from First American Home Warranty

Thank you Jesus for your feedback.

Jun. 19th, 2019

check_circle

Verified Customer

star star star star star_border

Sammy

The customer service is responsive and everything went just fine.

6 years ago

Reply from First American Home Warranty

HI Sammy. We are happy to hear you had a good experience. We look forward to servicing your next claim.

Jun. 17th, 2019

check_circle

Verified Customer

star star star star star

Anonymous

Miicrowave quit and they're replacing it.

6 years ago

Reply from First American Home Warranty

Thank you for taking the time to share your review!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Shirley Allen

Because they were friendly,fast and professional

6 years ago

Reply from First American Home Warranty

Hi Shirley. Thank you for your review.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star

Sandra

Very easy to use, and the customer service is great.

6 years ago

Reply from First American Home Warranty

Hi Sandra, thank you for your review.

Jun. 12th, 2019

check_circle

Verified Customer

star star star star star

James

Excellent Customer Service. Very accountable and reliable.

6 years ago

Reply from First American Home Warranty

Hello James, thank you for your review.

Jun. 12th, 2019

check_circle

Verified Customer

star star star star star

Michael Ashworth

They Do A Great Job!! Have Dealt With Them On 3 Occasions!!

6 years ago

Reply from First American Home Warranty

Thank you James for your review.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star

Warren

Consistency, Professionalism, Easy Accessibility

6 years ago

Reply from First American Home Warranty

Hello Warren. Thank you for your feedback.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star

Nancy Ceci

Broad coverage for my home, fast claim service.

6 years ago

Reply from First American Home Warranty

Thank you Nancy, we appreciate the feedback.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star

Gail Dierks

Good price, nice workers, honest workers, fair.

6 years ago

Reply from First American Home Warranty

Thank you Gail for your kind words, we appreciate it.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star

Brenda

They provide top notch service and service people

6 years ago

Reply from First American Home Warranty

Thank you Brenda for your review.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star

John B

Great Customer Service, Ease of Use, Piece of Mind

6 years ago

Reply from First American Home Warranty

Thank you John for your review.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Rebecca

I appreciate the quick response to my issues.

6 years ago

Reply from First American Home Warranty

Thank you Rebecca for your review.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Marie

Exceptional customer service and quick turn around time.

6 years ago

Reply from First American Home Warranty

Thank you Marie and we look forward to servicing you again in the future.

May. 29th, 2019

check_circle

Verified Customer

star star star star star

walter abrams

fast reliable excellent customer service.

6 years ago

Reply from First American Home Warranty

We appreciate your review Walter!

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Carrie Lynn Noe

Excellent Customer Service and Hone Repair Providers

6 years ago

Reply from First American Home Warranty

Hello Carrie. Thank you for your review!

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Ella

Always a quick response for service calls

6 years ago

Reply from First American Home Warranty

Thank you Ella for your review!

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Vasudevan

Excellent service courteous and friendly

6 years ago

Reply from First American Home Warranty

Thank you Vasudevan for your review.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

CGee

Online scheduling system allows quicker response time.

6 years ago

Reply from First American Home Warranty

Hello CGee, thank you for your review.

Jun. 4th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

CCH

Good service in the past but unresponsive to recent repeated requests to get vendor to complete work.

6 years ago

check_circle

Verified Customer

star star star star star

Liliana Hewlett

Great customer service, ability to do everything online

6 years ago

Reply from First American Home Warranty

Thank you Liliana for your review.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Jackie McKennie

Excellent overall customer service and referrals

6 years ago

Reply from First American Home Warranty

Thank you Jackie for your review.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Marion Lewis

Very customer focused..Great and timely followup.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback Marion, thank you.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Bill

Excellent service. I have used my home warranty many times.

6 years ago

Reply from First American Home Warranty

Thank you Bill!

Jun. 3rd, 2019

check_circle

Verified Customer

star star star star star

Valarie Garcia Amarillo, TX

Excellent customer service great timing of services

6 years ago

Reply from First American Home Warranty

Thank you Valarie for your review and for choosing First American.

May. 31st, 2019

check_circle

Verified Customer

star star star star star

Harry Cole Greensboro, NC

communication, service, workmen, all tops in their field

6 years ago

Reply from First American Home Warranty

Hi Harry. Thank you for choosing First American and we look forward to servicing you again in the future.

May. 31st, 2019

check_circle

Verified Customer

star star star star star

bianca Pine Bluff, AR

whenever I had a problem they worked hard to solve it

6 years ago

Reply from First American Home Warranty

Thank you Bianca for your review!

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Maggie Westminster, CA

Good service. Timely response and repairs.

6 years ago

Reply from First American Home Warranty

Hi Maggie. Than you for your review.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Debra

Our freezer died and they fixed it. They did their job.

6 years ago

Reply from First American Home Warranty

Hi Debra, thank you for your review and for choosing First American.

May. 29th, 2019

check_circle

Verified Customer

star star star star star_border

Mark

I had a couple problems with the company that First America had set me up with.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Prompt with their responses and an overall good company.

6 years ago

Reply from First American Home Warranty

Thank you for leaving us a five star review!

Oct. 18th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lewis

The communication and reliability aspects are very poor. They were late with everything and took up a lot of my time.

6 years ago

Reply from First American Home Warranty

We have reached out to the customer directly requesting for additional information.

May. 29th, 2019

star star_border star_border star_border star_border

Srikanth Kakani Fremont, CA

Horrible Service. I have a broken dishwasher and the appointment they gave is 2 weeks out. What are we to do ? I will get it fixed and then what. You pay home warranty using escrow how do we dispute bad service. If there is someone review please refund the money we paid for warranty so we can a aleast get our own contractor to pay for it.

2 years ago

star star_border star_border star_border star_border

Steve Feder Ventura, CA

I called to fix my covered a/c, specifically disconnect box is covered. I spoke with the compnay who said my 2-3 year old a/c needs upgrades and was not considered normal wear and tear and refused to cover any of the repair. Horrible company. I am actually still onhold after 1 hour and 1 minute. Go elsewhere.

2 years ago

Reply from First American Home Warranty

Hi Steve. According to our records, you placed a claim on June 12, 2023, for your air conditioner not cooling. South Texas Air Force AC and Heating (South Texas) was dispatched and reported finding a shorted-out capacitor as well as a warped and melted disconnect box. South Texas replaced the capacitor however, they indicated the melted disconnect box was due to a power surge. Under the provisions of your home warranty contract, under Limits of Liability Number Three, we only cover failures which are the result of normal wear and tear. As such, on June 14, 2023, coverage for replacement of the disconnect box was denied. On June 20, 2023, in the interest of customer service, EMS HVAC was assigned to provide a second opinion and they will be contacting you directly for scheduling.

Jun. 20th, 2023

check_circle

Verified Customer

star star star star star

Sandra Phoenix, AZ

2 years ago

Reply from First American Home Warranty

Sandra, Thank you for taking the time to share your review with us! It is wonderful to know that we have been able to be there for you when you have needed it most. We will continue to be here for you should you need us in the future.

Apr. 20th, 2023

star star_border star_border star_border star_border

Jphxaz Las Vegas, NV

Stay away! I have had open warranty repair issues not fixed for over 6 months, passed around to multiple repair companies, mass confusion and empty promises from First American. Every customer rep and supervisor who say they call back never have in over 6 months! This is probably the worst company of any kind that I have ever dealt with.

3 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We are sorry to hear that you were experiencing a delay. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you still need assistance, please reach out to us directly.

Jul. 8th, 2022

star star_border star_border star_border star_border

Jonathon Austin

Claimed it wasn't wear and tear or water breaking down pipe in my leaking pipe. Nown issue in my area. Wouldn't cover took my money. Said it was bent to the side and caused the leak. Faucet separated from house due to poor installation and slowly broke down from the inside not a bend no flairing bend in pipe ect where the leak was.

3 years ago

star star_border star_border star_border star_border

Brandon Murray Sacramento, CA

We have been without heat since after Christmas. Contractor sent out left Furnace apart and never called nor communicated. Opted for Cash out option after Contractor came back with extravagant non-covered charges and going on week 3 with no response. Small kids with no heat for going on 3-months. Do not recommend.

3 years ago

Reply from First American Home Warranty

Brandon, Thank you for sharing your recent experience. We have assigned another contractor to evaluate your claim and see that you have an appointment scheduled for today. It is our goal to provide our customers with a successful resolution, and look forward to resolving this for you.

Feb. 24th, 2022

star star_border star_border star_border star_border

Craig Walls Apex, NC

Terrible to deal with, most of their contractors don't show, show and you never hear from them again or have no clue what they are doing. Do not recommend even if the warranty is given to you with a home purchase as you will pay the service fee and spend hours of your time chasing answers down.

3 years ago

Reply from First American Home Warranty

Craig, Thank you for taking the time to share your honest feedback with us. We are looking into your claim further and hope to have an update soon.

Feb. 8th, 2022

star star_border star_border star_border star_border

Ankit Bhutani Redmond, WA

I had requested a call back from the supervisor to complain about overcharge. I was promised the callback in 24 hours. 28 days have passed still no callback. I have called in 7 times in the meantime. Each time they tell me, someone will reach back in 24 hours.

3 years ago Edited January 20, 2022

star star_border star_border star_border star_border

debjill8899 Pennington, NJ

they are horrible. do not settle issues. do not send plumbers who work appropriately. and do the job i am going after them Stay away for a more detailed description look at trust pilot filed AG complaint now another BBB and pss court.

3 years ago

First American Home Warranty Reviews