First American Home Warranty: Read 4,266 User Reviews From Real Homeowners

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Verified Customer

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Robert Whitten

They follow contract rules stated. There personnel are very helpful.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback Robert!

Aug. 7th, 2019

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Verified Customer

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Anonymous

The are quick and they always find a way to help you.

6 years ago

Reply from First American Home Warranty

We appreciate your review!

Aug. 7th, 2019

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Verified Customer

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Amos Dienye

Because I was not very pleased with the how they didn''t cover my property

6 years ago

Reply from First American Home Warranty

Hello Amos,

Our records indicate that your temperature and pressure relief valve and faucet were replaced on July 19, 2019. Please be advised, these items are covered under your home warranty contract which is why the repairs were authorized.

In regards to the master bathroom toilet, J & S Mechanical Contractors Incorporated (J & S)reported that the toilet needed to be replaced due to a foreign object lodged in the p-trap. Please be advised, stoppages caused by foreign objects are not covered per your home warranty contract under Plumbing Stoppages, Not Covered.

Lastly, J & S reported that your master bathtub show was broken in half inside of the drain. Please be advised, this failure is not considered normal wear and tear. First American's liability is limited to the repair cost of an item that fails due to normal wear and tear. You may refer to your home warranty contract under Limits of Liability, Number Three.

This claim is considered closed.

Aug. 9th, 2019

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Verified Customer

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Lillian Kehoe

Problem was not completely solved. Still makes squeaking noises intermittently.

6 years ago

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Verified Customer

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Jeff Plant

Responsiveness and good follow up. Better than previous warrant company

6 years ago

Reply from First American Home Warranty

Hello Jeff, your review is greatly appreciated and thank you for choosing First American.

Aug. 7th, 2019

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Verified Customer

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Jackie Pahrump, NV

They were good. They fixed it our air conditioner.

6 years ago

Reply from First American Home Warranty

Jackie, Thank you for taking the time to share your review. We are thrilled that you were able to have your concerns resolved.

Oct. 18th, 2021

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Verified Customer

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Victor

They came out several times and were prompt.

6 years ago

Reply from First American Home Warranty

We appreciate your review Victor!

Aug. 1st, 2019

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Verified Customer

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Teresa

Always responsive and do what they say they're going to.

6 years ago

Reply from First American Home Warranty

Hi Teresa. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Rollin

I didn't have any issues and everything went smoothly.

6 years ago

Reply from First American Home Warranty

Rollin, It is always great to hear when our customers are provided with great service!

Oct. 18th, 2021

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Verified Customer

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anonymous

Very quick to respond to any kind of issue.

6 years ago

Reply from First American Home Warranty

Hello, we appreciate your review.

Aug. 1st, 2019

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Verified Customer

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Tavon

Good service. I haven't had any problems with it.

6 years ago

Reply from First American Home Warranty

Hello Tavon. We appreciate your review.

Aug. 1st, 2019

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Verified Customer

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Timothy

They do a good job of sending somebody out promptly.

6 years ago

Reply from First American Home Warranty

Thank you Timothy for your review.

Aug. 1st, 2019

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Verified Customer

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Clayton

They get the job done in a very reasonable amount of time.

6 years ago

Reply from First American Home Warranty

Thank you Clayton for your review.

Aug. 2nd, 2019

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Verified Customer

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Phil Grimmett Collierville, TN

The experience I had on my one claim was good

6 years ago

Reply from First American Home Warranty

Thank you Phil for your review.

Jul. 24th, 2019

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Verified Customer

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Bernadine Gonzalez Las Vegas, NV

Great customer service. Normal wait time is 1 day.

6 years ago

Reply from First American Home Warranty

Thank you Bernadine, we looking forward to servicing you again in the future.

Jul. 24th, 2019

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Verified Customer

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M. Bryant Riverdale, GA

Only had 1 service call this year, and have already took survey regarding Sears technician!

6 years ago

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Verified Customer

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Annie Gaye Conyers, GA

They respond quickly no added conditions

6 years ago

Reply from First American Home Warranty

Thank you Annie for your review.

Jul. 15th, 2019

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Verified Customer

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Jennifer Forman

They''ve been very prompt at taking care of my requests.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback Jennifer.

Jul. 3rd, 2019

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Verified Customer

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Pam

They have always sent someone out to my house quickly

6 years ago

Reply from First American Home Warranty

Hi Pam, thank you for your review.

Jul. 3rd, 2019

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Verified Customer

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Mona Morgenthaler

Very helpful and professional. Finds a solution.

6 years ago

Reply from First American Home Warranty

Hi Mona. We appreciate your feedback and look forward to servicing you again in the future.

Jul. 3rd, 2019

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Verified Customer

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Sherwin Levinson

Service has always been great, service fees have crept up too high.

6 years ago

Reply from First American Home Warranty

Hi Sherwin. Thank you for your review.

Jul. 3rd, 2019

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Verified Customer

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David

Always first rate and they quickly respond to concerns

6 years ago

Reply from First American Home Warranty

Thank you David for your kind words.

Jul. 3rd, 2019

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Verified Customer

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Shirley

Fast and efficient service and reliable parts

6 years ago

Reply from First American Home Warranty

Hi Shirley. We appreciate your review.

Jul. 3rd, 2019

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Verified Customer

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Carl Best

Did excellent service on my swimming pool claim

6 years ago

Reply from First American Home Warranty

Thank you Carl for your review and we are glad to hear your pool claim was taken care of.

Jul. 3rd, 2019

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Verified Customer

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wayne cypen

things get fixed expeditiously by qualified contractors

6 years ago

Reply from First American Home Warranty

Thank you Wayne for your review.

Jul. 3rd, 2019

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Verified Customer

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Mark Ciano

Because they do what they say they will do

6 years ago

Reply from First American Home Warranty

Hi Mark, thank you for your review.

Jun. 27th, 2019

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Verified Customer

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glenn Gilmore

One, couldn't understand customer service rep. Felt treated as an untrustworthy client

6 years ago

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Verified Customer

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Ciro Port Isabel, TX

I've used it twice and had the issues. The first time they said they fixed it and it wasn't fixed and they haven't come through.

6 years ago

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Verified Customer

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Steve Pinter

First class service and reliable guarantee

6 years ago

Reply from First American Home Warranty

Hi Steve. We appreciate your review.

Jun. 19th, 2019

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Verified Customer

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Barbara Pepper

Prompt appointments, excellent service and repair

6 years ago

Reply from First American Home Warranty

Thank you Barbara for your review.

Jun. 19th, 2019

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Verified Customer

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Madison

They typically come through when I do need them.

6 years ago

Reply from First American Home Warranty

Thank you Madison for your review.

Jun. 19th, 2019

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Verified Customer

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Becky Brennan

Easy to use. Home issues handled pretty good.

6 years ago

Reply from First American Home Warranty

Thank you Becky for your review.

Jun. 19th, 2019

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Verified Customer

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Jesus Soto

Excellent communication and great service

6 years ago

Reply from First American Home Warranty

Thank you Jesus for your feedback.

Jun. 19th, 2019

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Verified Customer

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Sammy

The customer service is responsive and everything went just fine.

6 years ago

Reply from First American Home Warranty

HI Sammy. We are happy to hear you had a good experience. We look forward to servicing your next claim.

Jun. 17th, 2019

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Verified Customer

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Anonymous

Miicrowave quit and they're replacing it.

6 years ago

Reply from First American Home Warranty

Thank you for taking the time to share your review!

Oct. 18th, 2021

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Verified Customer

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Shirley Allen

Because they were friendly,fast and professional

6 years ago

Reply from First American Home Warranty

Hi Shirley. Thank you for your review.

Jun. 11th, 2019

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Verified Customer

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Sandra

Very easy to use, and the customer service is great.

6 years ago

Reply from First American Home Warranty

Hi Sandra, thank you for your review.

Jun. 12th, 2019

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Verified Customer

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James

Excellent Customer Service. Very accountable and reliable.

6 years ago

Reply from First American Home Warranty

Hello James, thank you for your review.

Jun. 12th, 2019

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Verified Customer

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Michael Ashworth

They Do A Great Job!! Have Dealt With Them On 3 Occasions!!

6 years ago

Reply from First American Home Warranty

Thank you James for your review.

Jun. 11th, 2019

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Verified Customer

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Warren

Consistency, Professionalism, Easy Accessibility

6 years ago

Reply from First American Home Warranty

Hello Warren. Thank you for your feedback.

Jun. 11th, 2019

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Verified Customer

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Nancy Ceci

Broad coverage for my home, fast claim service.

6 years ago

Reply from First American Home Warranty

Thank you Nancy, we appreciate the feedback.

Jun. 11th, 2019

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Verified Customer

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Gail Dierks

Good price, nice workers, honest workers, fair.

6 years ago

Reply from First American Home Warranty

Thank you Gail for your kind words, we appreciate it.

Jun. 11th, 2019

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Verified Customer

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Brenda

They provide top notch service and service people

6 years ago

Reply from First American Home Warranty

Thank you Brenda for your review.

Jun. 11th, 2019

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Verified Customer

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John B

Great Customer Service, Ease of Use, Piece of Mind

6 years ago

Reply from First American Home Warranty

Thank you John for your review.

Jun. 4th, 2019

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Verified Customer

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Rebecca

I appreciate the quick response to my issues.

6 years ago

Reply from First American Home Warranty

Thank you Rebecca for your review.

Jun. 4th, 2019

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Verified Customer

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Marie

Exceptional customer service and quick turn around time.

6 years ago

Reply from First American Home Warranty

Thank you Marie and we look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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walter abrams

fast reliable excellent customer service.

6 years ago

Reply from First American Home Warranty

We appreciate your review Walter!

Jun. 4th, 2019

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Verified Customer

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Carrie Lynn Noe

Excellent Customer Service and Hone Repair Providers

6 years ago

Reply from First American Home Warranty

Hello Carrie. Thank you for your review!

Jun. 4th, 2019

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Verified Customer

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Ella

Always a quick response for service calls

6 years ago

Reply from First American Home Warranty

Thank you Ella for your review!

Jun. 4th, 2019

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Verified Customer

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Vasudevan

Excellent service courteous and friendly

6 years ago

Reply from First American Home Warranty

Thank you Vasudevan for your review.

Jun. 4th, 2019

First American Home Warranty Reviews