First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Charlene

Have always taken care of all claims I have had

6 years ago

Reply from First American Home Warranty

Thank you Charlene, we look forward to servicing you again in the future.

Aug. 28th, 2019

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Verified Customer

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Bob allen

Last contractor never called back,I tried many times and called myself . I took care of the issue

6 years ago

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Verified Customer

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Denise

Great customer service!!! Highly Recommend!!

6 years ago

Reply from First American Home Warranty

Hi Denise, thank you for your feedback.

Aug. 19th, 2019

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Verified Customer

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Claro

Fast, efficient response and services. I like it.

6 years ago

Reply from First American Home Warranty

Thank you Claro for your review.

Aug. 19th, 2019

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Verified Customer

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Clara Harris

Excellent customer service and response time for repairs.

6 years ago

Reply from First American Home Warranty

Thank you Clara.

Aug. 19th, 2019

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Verified Customer

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Victoria

Very knowledgeable plumber but had to wait over a weekend for help

6 years ago

Reply from First American Home Warranty

Thank you Victoria!

Aug. 20th, 2019

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Verified Customer

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Tim Fox

the best service for today concerning home repairs

6 years ago

Reply from First American Home Warranty

Thank you Tim for your review.

Aug. 20th, 2019

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Verified Customer

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Tia O'Neal

Speed, friendliness, rates, coverage, quality

6 years ago

Reply from First American Home Warranty

Thank you Tia for your review.

Aug. 20th, 2019

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Verified Customer

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Stu Leventhal

The track record they've established with me

6 years ago

Reply from First American Home Warranty

Hello Stu. Thank you for your review.

Aug. 20th, 2019

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Verified Customer

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Sandra

A great professional Reliable on time service

6 years ago

Reply from First American Home Warranty

We appreciate your review, Sandra.

Aug. 20th, 2019

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Verified Customer

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Roy Sharman

They are prompt and live up to their obligations.

6 years ago

Reply from First American Home Warranty

Thank you Roy for your review.

Aug. 20th, 2019

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Verified Customer

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Ron

Good service and prompt response to my request

6 years ago

Reply from First American Home Warranty

Thank you Robert.

Aug. 20th, 2019

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Verified Customer

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Nikki Clawson

Call in claim, heard from plumber, had garbage disposal replaced in 2 days

6 years ago

Reply from First American Home Warranty

Thank you Nikki for your review.

Aug. 20th, 2019

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Verified Customer

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Michael

Clarify what you need to understand patiently

6 years ago

Reply from First American Home Warranty

Thank you Michael for your review.

Aug. 20th, 2019

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Verified Customer

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Maria Gomez

excellent service , they always get the repairs done

6 years ago

Reply from First American Home Warranty

Hello Maria and thank you for your feedback.

Aug. 20th, 2019

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Verified Customer

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Kathleen Lanier

Excellent Service and timely response. No complaints

6 years ago

Reply from First American Home Warranty

Thank you Kathleen, we look forward to servicing you again in the future.

Aug. 20th, 2019

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Verified Customer

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Jose Casanova

Amazing service! Fast and very professional! Great Value!

6 years ago

Reply from First American Home Warranty

Thank you Jose for your review.

Aug. 20th, 2019

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Verified Customer

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John

They get the job done even when the task become more difficult than usual.

6 years ago

Reply from First American Home Warranty

Thank you John for your review.

Aug. 26th, 2019

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Verified Customer

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jamal suleiman

they take carere of there customers the right way

6 years ago

Reply from First American Home Warranty

Hello Jamal, we appreciate your review.

Aug. 26th, 2019

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Verified Customer

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J Beghtol

They have given us great service and been very responsive.

6 years ago

Reply from First American Home Warranty

Thank you J for your feedback.

Aug. 26th, 2019

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Verified Customer

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Greg hart

Contractors are pleasant, knowledgeable and dependable

6 years ago

Reply from First American Home Warranty

Thank you Greg for your feedback.

Aug. 26th, 2019

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Verified Customer

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Fran

fast service and easy to request service

6 years ago

Reply from First American Home Warranty

Thank you Fran for your review.

Aug. 26th, 2019

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Verified Customer

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Sallee

they are fast to respond and do a good job

6 years ago

Reply from First American Home Warranty

We appreciate your review, Sallee.

Aug. 13th, 2019

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Verified Customer

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Melissa Kidd

Good referral to the plumbing company they used.

6 years ago

Reply from First American Home Warranty

Thank you Melissa for your review.

Aug. 13th, 2019

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Verified Customer

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Dave

Quick service response and great customer.

6 years ago

Reply from First American Home Warranty

Hi Dave, thank you for your review.

Aug. 13th, 2019

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Verified Customer

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Jan

4 out of 6 service calls were not covered but I had to pay the $75 fee anyway.

6 years ago

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Verified Customer

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Charles Mathewson 94534

They respond and get repairs done quickly

6 years ago

Reply from First American Home Warranty

Thank you Charles for your review!

Aug. 7th, 2019

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Verified Customer

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Robert Whitten

They follow contract rules stated. There personnel are very helpful.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback Robert!

Aug. 7th, 2019

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Verified Customer

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Anonymous

The are quick and they always find a way to help you.

6 years ago

Reply from First American Home Warranty

We appreciate your review!

Aug. 7th, 2019

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Verified Customer

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Amos Dienye

Because I was not very pleased with the how they didn''t cover my property

6 years ago

Reply from First American Home Warranty

Hello Amos,

Our records indicate that your temperature and pressure relief valve and faucet were replaced on July 19, 2019. Please be advised, these items are covered under your home warranty contract which is why the repairs were authorized.

In regards to the master bathroom toilet, J & S Mechanical Contractors Incorporated (J & S)reported that the toilet needed to be replaced due to a foreign object lodged in the p-trap. Please be advised, stoppages caused by foreign objects are not covered per your home warranty contract under Plumbing Stoppages, Not Covered.

Lastly, J & S reported that your master bathtub show was broken in half inside of the drain. Please be advised, this failure is not considered normal wear and tear. First American's liability is limited to the repair cost of an item that fails due to normal wear and tear. You may refer to your home warranty contract under Limits of Liability, Number Three.

This claim is considered closed.

Aug. 9th, 2019

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Verified Customer

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Lillian Kehoe

Problem was not completely solved. Still makes squeaking noises intermittently.

6 years ago

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Verified Customer

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Jeff Plant

Responsiveness and good follow up. Better than previous warrant company

6 years ago

Reply from First American Home Warranty

Hello Jeff, your review is greatly appreciated and thank you for choosing First American.

Aug. 7th, 2019

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Verified Customer

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Jackie Pahrump, NV

They were good. They fixed it our air conditioner.

6 years ago

Reply from First American Home Warranty

Jackie, Thank you for taking the time to share your review. We are thrilled that you were able to have your concerns resolved.

Oct. 18th, 2021

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Verified Customer

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Victor

They came out several times and were prompt.

6 years ago

Reply from First American Home Warranty

We appreciate your review Victor!

Aug. 1st, 2019

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Verified Customer

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Teresa

Always responsive and do what they say they're going to.

6 years ago

Reply from First American Home Warranty

Hi Teresa. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Rollin

I didn't have any issues and everything went smoothly.

6 years ago

Reply from First American Home Warranty

Rollin, It is always great to hear when our customers are provided with great service!

Oct. 18th, 2021

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Verified Customer

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anonymous

Very quick to respond to any kind of issue.

6 years ago

Reply from First American Home Warranty

Hello, we appreciate your review.

Aug. 1st, 2019

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Verified Customer

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Tavon

Good service. I haven't had any problems with it.

6 years ago

Reply from First American Home Warranty

Hello Tavon. We appreciate your review.

Aug. 1st, 2019

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Verified Customer

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Timothy

They do a good job of sending somebody out promptly.

6 years ago

Reply from First American Home Warranty

Thank you Timothy for your review.

Aug. 1st, 2019

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Verified Customer

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Clayton

They get the job done in a very reasonable amount of time.

6 years ago

Reply from First American Home Warranty

Thank you Clayton for your review.

Aug. 2nd, 2019

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Verified Customer

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Phil Grimmett Collierville, TN

The experience I had on my one claim was good

6 years ago

Reply from First American Home Warranty

Thank you Phil for your review.

Jul. 24th, 2019

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Verified Customer

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Bernadine Gonzalez Las Vegas, NV

Great customer service. Normal wait time is 1 day.

6 years ago

Reply from First American Home Warranty

Thank you Bernadine, we looking forward to servicing you again in the future.

Jul. 24th, 2019

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Verified Customer

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M. Bryant Riverdale, GA

Only had 1 service call this year, and have already took survey regarding Sears technician!

6 years ago

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Verified Customer

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Annie Gaye Conyers, GA

They respond quickly no added conditions

6 years ago

Reply from First American Home Warranty

Thank you Annie for your review.

Jul. 15th, 2019

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Verified Customer

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Jennifer Forman

They''ve been very prompt at taking care of my requests.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback Jennifer.

Jul. 3rd, 2019

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Verified Customer

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Pam

They have always sent someone out to my house quickly

6 years ago

Reply from First American Home Warranty

Hi Pam, thank you for your review.

Jul. 3rd, 2019

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Verified Customer

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Mona Morgenthaler

Very helpful and professional. Finds a solution.

6 years ago

Reply from First American Home Warranty

Hi Mona. We appreciate your feedback and look forward to servicing you again in the future.

Jul. 3rd, 2019

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Verified Customer

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Sherwin Levinson

Service has always been great, service fees have crept up too high.

6 years ago

Reply from First American Home Warranty

Hi Sherwin. Thank you for your review.

Jul. 3rd, 2019

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Verified Customer

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David

Always first rate and they quickly respond to concerns

6 years ago

Reply from First American Home Warranty

Thank you David for your kind words.

Jul. 3rd, 2019

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Verified Customer

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Shirley

Fast and efficient service and reliable parts

6 years ago

Reply from First American Home Warranty

Hi Shirley. We appreciate your review.

Jul. 3rd, 2019

First American Home Warranty Reviews