First American Home Warranty: Read 4,262 User Reviews From Real Homeowners

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Verified Customer

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Jackie McKennie

Excellent overall customer service and referrals

6 years ago

Reply from First American Home Warranty

Thank you Jackie for your review.

Jun. 4th, 2019

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Verified Customer

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Marion Lewis

Very customer focused..Great and timely followup.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback Marion, thank you.

Jun. 4th, 2019

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Verified Customer

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Bill

Excellent service. I have used my home warranty many times.

6 years ago

Reply from First American Home Warranty

Thank you Bill!

Jun. 3rd, 2019

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Verified Customer

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Valarie Garcia Amarillo, TX

Excellent customer service great timing of services

6 years ago

Reply from First American Home Warranty

Thank you Valarie for your review and for choosing First American.

May. 31st, 2019

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Verified Customer

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Harry Cole Greensboro, NC

communication, service, workmen, all tops in their field

6 years ago

Reply from First American Home Warranty

Hi Harry. Thank you for choosing First American and we look forward to servicing you again in the future.

May. 31st, 2019

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Verified Customer

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bianca Pine Bluff, AR

whenever I had a problem they worked hard to solve it

6 years ago

Reply from First American Home Warranty

Thank you Bianca for your review!

Jun. 4th, 2019

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Verified Customer

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Maggie Westminster, CA

Good service. Timely response and repairs.

6 years ago

Reply from First American Home Warranty

Hi Maggie. Than you for your review.

Jun. 4th, 2019

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Verified Customer

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Debra

Our freezer died and they fixed it. They did their job.

6 years ago

Reply from First American Home Warranty

Hi Debra, thank you for your review and for choosing First American.

May. 29th, 2019

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Verified Customer

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Mark

I had a couple problems with the company that First America had set me up with.

6 years ago

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Verified Customer

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Anonymous

Prompt with their responses and an overall good company.

6 years ago

Reply from First American Home Warranty

Thank you for leaving us a five star review!

Oct. 18th, 2021

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Verified Customer

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Lewis

The communication and reliability aspects are very poor. They were late with everything and took up a lot of my time.

6 years ago

Reply from First American Home Warranty

We have reached out to the customer directly requesting for additional information.

May. 29th, 2019

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Srikanth Kakani Fremont, CA

Horrible Service. I have a broken dishwasher and the appointment they gave is 2 weeks out. What are we to do ? I will get it fixed and then what. You pay home warranty using escrow how do we dispute bad service. If there is someone review please refund the money we paid for warranty so we can a aleast get our own contractor to pay for it.

2 years ago

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Steve Feder Ventura, CA

I called to fix my covered a/c, specifically disconnect box is covered. I spoke with the compnay who said my 2-3 year old a/c needs upgrades and was not considered normal wear and tear and refused to cover any of the repair. Horrible company. I am actually still onhold after 1 hour and 1 minute. Go elsewhere.

2 years ago

Reply from First American Home Warranty

Hi Steve. According to our records, you placed a claim on June 12, 2023, for your air conditioner not cooling. South Texas Air Force AC and Heating (South Texas) was dispatched and reported finding a shorted-out capacitor as well as a warped and melted disconnect box. South Texas replaced the capacitor however, they indicated the melted disconnect box was due to a power surge. Under the provisions of your home warranty contract, under Limits of Liability Number Three, we only cover failures which are the result of normal wear and tear. As such, on June 14, 2023, coverage for replacement of the disconnect box was denied. On June 20, 2023, in the interest of customer service, EMS HVAC was assigned to provide a second opinion and they will be contacting you directly for scheduling.

Jun. 20th, 2023

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Verified Customer

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Sandra Phoenix, AZ

2 years ago

Reply from First American Home Warranty

Sandra, Thank you for taking the time to share your review with us! It is wonderful to know that we have been able to be there for you when you have needed it most. We will continue to be here for you should you need us in the future.

Apr. 20th, 2023

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Jphxaz Las Vegas, NV

Stay away! I have had open warranty repair issues not fixed for over 6 months, passed around to multiple repair companies, mass confusion and empty promises from First American. Every customer rep and supervisor who say they call back never have in over 6 months! This is probably the worst company of any kind that I have ever dealt with.

3 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We are sorry to hear that you were experiencing a delay. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you still need assistance, please reach out to us directly.

Jul. 8th, 2022

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Jonathon Austin

Claimed it wasn't wear and tear or water breaking down pipe in my leaking pipe. Nown issue in my area. Wouldn't cover took my money. Said it was bent to the side and caused the leak. Faucet separated from house due to poor installation and slowly broke down from the inside not a bend no flairing bend in pipe ect where the leak was.

3 years ago

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Brandon Murray Sacramento, CA

We have been without heat since after Christmas. Contractor sent out left Furnace apart and never called nor communicated. Opted for Cash out option after Contractor came back with extravagant non-covered charges and going on week 3 with no response. Small kids with no heat for going on 3-months. Do not recommend.

3 years ago

Reply from First American Home Warranty

Brandon, Thank you for sharing your recent experience. We have assigned another contractor to evaluate your claim and see that you have an appointment scheduled for today. It is our goal to provide our customers with a successful resolution, and look forward to resolving this for you.

Feb. 24th, 2022

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Craig Walls Apex, NC

Terrible to deal with, most of their contractors don't show, show and you never hear from them again or have no clue what they are doing. Do not recommend even if the warranty is given to you with a home purchase as you will pay the service fee and spend hours of your time chasing answers down.

3 years ago

Reply from First American Home Warranty

Craig, Thank you for taking the time to share your honest feedback with us. We are looking into your claim further and hope to have an update soon.

Feb. 8th, 2022

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Ankit Bhutani Redmond, WA

I had requested a call back from the supervisor to complain about overcharge. I was promised the callback in 24 hours. 28 days have passed still no callback. I have called in 7 times in the meantime. Each time they tell me, someone will reach back in 24 hours.

4 years ago Edited January 20, 2022

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debjill8899 Pennington, NJ

they are horrible. do not settle issues. do not send plumbers who work appropriately. and do the job i am going after them Stay away for a more detailed description look at trust pilot filed AG complaint now another BBB and pss court.

4 years ago

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Pop33897 Davenport, FL

As a property manager I’ve had my homes covered with American. For several years repairs where completed timely….not so much anymore. I waited 6 weeks for a microwave to be repaired. Now I’m waiting 7 weeks for a n Air Conditioning unit, I would like to switch to another warranty company BUT WHO ???

4 years ago

Reply from First American Home Warranty

Hello. We have reached out to you for additional information.

Aug. 26th, 2021

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Any Day in Texas Corpus Christi, TX

We filed a claim for our AC failing to work. It took 2 days before I even received confirmation that they were working on the claim. I pay extra for the AC coverage. That should be a 24 hour coverage.

4 years ago

Reply from First American Home Warranty

Hello, we have messaged you for additional information.

Aug. 10th, 2021

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david peterson Austin, TX

During a dangerous heat wave, they have delayed responding by three days, and are now claiming that it will take another five days to repair our A/C. The service technician explained that the problem is the warranty company (FAHW), not the parts or service. Do not use them, they will put you and your family at risk.

4 years ago

Reply from First American Home Warranty

Hello David,

Our records indicate Faith and Hope HVAC Services reported the condenser fan motor and capacitor needed replacement as they had failed. We authorized the repair. Please be advised, the condenser fan motor is expected to arrive between June 29, 2021 - July 1, 2021. Faith and Hope HVAC Services will contact you to schedule an appointment to install the part as soon as it has arrived.

Thank you.

Jun. 23rd, 2021

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miike Miami, FL

up until now good BUT THER ARE USING nana HOME SERVICES which doesn't have tecks for dallas/ft worth tx. nana failed to show last Friday from 4 to 8 pm and again today from 8-noon. don't buy this warranty co until u verify which service co will service you..had Sears come out here 3 times with good service and kept apps.

4 years ago

Reply from First American Home Warranty

Hello Miike. Thank you for your review. We have message for you for additional information.

Jun. 21st, 2021

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Shawn

It is the worst company when it comes to home warranty.I have been waiting for two weeks now trying to get my AC done and all I get is the run around. They like to take your money for a service charge but don’t like to get the job done.

4 years ago

Reply from First American Home Warranty

Hello Shawn. Thank you for your feedback. We have reached out to you for additional information.

Jun. 16th, 2021

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Fedak ,

Horrible experience don't waste your money, I am paying monthly the dues but when it came to my first claim, I had to pay 75$ for every single thing that is not working in my stove because it's different clain This is SCAM HORRIBLE EXPERIENCE, DON'T WASTE YOUR MONEY like i did, no good customer service, I give them zero star

4 years ago

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Caroline ,

Very disappointed 😞 After renewing policy I made claim on hot water tank. A simple hot water tank replacement ended up costing me a lot of money. I ended up paying $425 out of pocket.

4 years ago

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Robert Austin Santa Rosa, CA

Terrible service and poor communication. Still waiting after 2 months to have our dishwasher replace and oven fixed, and we still don't have firm dates. Many, many calls to customer service have not resolved the problem. We will never use this company again

5 years ago

Reply from First American Home Warranty

Hello Robert,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the new dishwasher was delivered on November 24, 2020 and is in process of being installed by GE Sales. In regards to your oven, our records indicate that At Bay Appliance is waiting to receive the parts needed to complete the needed repairs. Once the parts are received, At Bay Appliance will contact you directly to schedule a mutually convenient appointment to complete repairs.

Please be advised, First American considers your claim pending.

Thank you,

Nov. 24th, 2020

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Wendy ,

Read The small print before you renew your warranty with First American Home Warranty. I was told that appliances were covered under my plan, as it turns out your MAJOR appliances are NOT covered, such as your refrigerator, washer, dryer, but your microwave is.

5 years ago

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Pushpa Sid Cerritos, CA

Wish I could give 0 review very irresponsible insurance company my house bathroom electric whole set up changed with out any notifications 0 accountability. Changing the insurance soon. Which ever technicians they pick certainly are not doing their basic work. Thank you,

5 years ago

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Hussain Asif Houston, TX

They're a fraud. They just hook you up with a technician. Which we can easily find on google or any local please. They charge you $800+ and then when you need them, the technician would come to the property and give you a $1000+ estimate and state that the warranty will NOT cover it... WTF is the warranty for then. its a fraud people!!!

5 years ago

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Rick Gallaher Lynchburg, VA

Fail a total fail. Called with a work order on plumbing June 3, They sent a plumber on July 29th. The plumber did not have the right tools and did not come back. It is now Aug 10. Well over 60 days and no service. This it the worst service and qualified for worst home warranty firm ever.

5 years ago

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Kandi Murphy Anderson, SC

Terrible company! We have been without AC for three weeks now. We make 6 calls a day and we get told they are waiting on a report. Additionally, when you do speak to someone they are not American and cannot be understood. They say they will call you back but they never do. Do not waste your money on this company.

5 years ago

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Joe O'Hara Virginia Beach, VA

1 Star...only because 0 was not an option! Difficult to deal with, no callbacks, texts or emails from the company when there is a claim. No service provided 4 days after I made a claim. They use shoddy contractors. Worst company ever. Stay away.

5 years ago

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Shelia Pierce

The contractors always fixed the things that I filed a claim for! Sometimes it would take time to get a contractor to reply!

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Ray

Weâ€™ve had good results overall from them over the years. On some occasions it takes a little long for revive guy to come.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Diane

Very efficient. When called they are on top of the problem and we get quick results. Worth the money.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Sharon Payne

They were prompt getting me the help I needed and were very professional. They took care of my problem ASAP!

5 years ago

Reply from First American Home Warranty

Hi Sharon. Thank you for your review.

Jul. 10th, 2020

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Paula Greco

There very helpful and knowledgeable ,the person helping me went above and beyond finding what would work

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Ashley Fairbanks Poway, CA

They are the worst!! They are the hardest to get a live person on the phone and even when you do it’s not someone who can actually help you. We’ve had an issue with our ac for six weeks and they still have yet to fix it! STAY AWAY!!

5 years ago

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Chris J Columbus, OH

First American Home warranty is a total scam and waste of time. They take your money and then never fix your issue. Multiple calls and terrible service -trust me -don't trust First American Home Warranty to fix your problem. Stay away at all costs! Do not buy any of their plans -you will be sorry.

5 years ago

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melanie briscoe Fresno, CA

Worst customer service ever! They also hire contractors that are shady and try to charge you for things that should be covered! Don’t return messages and transfer you numerous times to different people! Go with American Home Shield!

5 years ago

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kimt Livermore, CA

Opened a request back in 9/2019 and over 7 months, still not resolved. Technician came to my home for over 9 visit trying to fix my ref. and only get worse. Agent is not responsive to provide options. left message and no call back. The service suck and i dont think i would buy home insurance again , at least not with First American.

5 years ago

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Rick Wallace Wadesboro, NC

Would not recommend this company. I had them for 2 different homes. They make every excuse to not cover a repair. First was a furnace, they said it was old so they'll only cover half the cost. Second was plumbing. Said was not normal wear and tear. To me it's a waste of money to have this warranty company .

5 years ago

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Gwenever Cannon Seattle, WA

This is a Terrible Company. Very Rude Customer and there management team is Awful. I will be sending a letter to the State Attorney General Office about this Company. I do not know how there rating is 7.5 Do not use this company. There Contractor do not show up for appointments. Stay away from this Company. Real Estate Broker beware.

5 years ago

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Sara Zahm Sutter, CA

I will not give any stars. The fact that I have gone without heat now for over a week is unacceptable. Also that fact that a manager told me there is nothing they can do is also unacceptable. They hire company’s that are not even in your service area. Do not buy this plan

5 years ago

Reply from First American Home Warranty

Hello Sara,

We would like to apologize for any inconvenience you may have experienced during the handling of your heating claim. Our records indicate your heater was repaired on January 16, 2020. As such, your claim is considered closed.

Thank you.

Jan. 17th, 2020

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Della Gardner

if I could do negative stars I would. We have had our thermostat go out 3 times and now they "supervisor" tells me what is your problem the heat works now. My problem is there is an issue which is causing the thermostat and the unit to not talk they don't care and I went without heat for 4 days with a 10 month old in the house.

6 years ago

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Vicky San Jose, CA

Totally agree with all the previous bad reviews. Plus they will send you an invoice for nonperformance job. They send out people can't fix your problem when I call an handy man, he fix it within 10 mins. Bad performance bad customer service but excellent money collection. Don't waste your money.

6 years ago

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Alyssa Gulf Breeze, FL

Will do anything they can not to cover an issue. And customer service was horrible. Just kept reading off the page and not actually answering the questions. I wouldn’t waste my money unless it’s included in the home purchase.

6 years ago

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Shari Las Vegas, NV

BEWARE two months without an oven and I just called AGAIN They say the parts supplier has misplaced the order. As it approaches to thanksgiving I have decided to never refer this company again to any of my clients and to write this warning on every review site I can find. Do not buy this warranty

6 years ago

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