First American Home Warranty: Read 4,338 User Reviews From Real Homeowners

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Verified Customer

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James

It was recommended when I bought my home 20 years ago and I hve kept the policy since then My only complaint was years ago, their contrctors were quick and speedy...now it may be weeks before they get to it and often they cancel without notice.....really annoying after you have taken the day off and waited for them to show...then to be cancelded and you have to start over with another provider..... It definitely can not be counted on in the casae of an emergency

2 days ago

Reply from First American Home Warranty

We appreciate you taking time to share your feedback with us and apologize that you experienced this delay with resolving your claim. We will continue to be here for you should you need us in the future.

Feb. 25th, 2026

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Verified Customer

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Constance

I left First American for a year (to Choice HW) and it was a disaster. With First American, I can actually talk with a person fairly quickly- with Choice, had to wait hours for a call back. First American had my back when it came to repairs the 2 years plus that I've had their coverage.

1 week ago

Reply from First American Home Warranty

Constance, Thank you for taking a moment to share your review with us. It’s great to know we met your expectations—we aim to keep doing just that!

Feb. 20th, 2026

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Verified Customer

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Joseph

I am impressed with First American Home Warranty. After hearing so many horror stories about home warranties, I was skeptical, but they’ve been professional, fast, and reliable. Every claim I’ve filed was First American was handled smoothly, and the technicians sent were top-notch. It’s given me such peace of mind as a homeowner!

1 week ago

Reply from First American Home Warranty

Joseph, It’s great to know we met your expectations—we aim to keep doing just that!

Feb. 18th, 2026

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Verified Customer

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Donald

I've been with First American Warranty for over 10 years now, and they have been an excellent company to work with. I really don't have any complaints about them. They have fulfilled their obligation over the past 10 years. The biggest thing that I can say about them is that they choose the right people to do the work. I don't have to worry if something goes wrong because they have my back.

3 weeks ago

Reply from First American Home Warranty

Donald, Thank you for taking a moment to share your experience with us! It is wonderful to know that we have been able to provide you with peace of mind for over 10 years. We look forward to being there for you, should you ever need us again.

Feb. 6th, 2026

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Verified Customer

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Joanne

We went on vacation up North for 5 days. The Compressor in our Refrigerator went while we were away. American Home Warranty sent a Service Person Quickly and the Fridge was fixed right away! Thank you for the prompt service.

3 weeks ago

Reply from First American Home Warranty

Joanne, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Feb. 6th, 2026

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Verified Customer

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Beatrice

The house was already covered by this company and we continued as the previous owner was happy with the service provided.

1 week ago

Reply from First American Home Warranty

Beatrice, Protecting your home is our top priority—thanks for trusting us with it!

Feb. 20th, 2026

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Verified Customer

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Marsha

I was given a home warranty when I bought my home. The heat went out the first winter and American Home Warranty was there to help! The work would have cost over $1000 if I had not been a customer. I’ve kept them ever since. I tell everyone I know. This is the best home warranty company.

1 month ago

Reply from First American Home Warranty

Marsha, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Jan. 2nd, 2026

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Verified Customer

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Richard

There is no other home warranty company to choose from at all the closings on real estate , so we chose to accept it , which was First American , and someone from choice home warranty called and gave us a cheaper price when it was time to renew, WELL LETS JUST SAY IT WAS THE WORST MISTAKE WE EVER MADE is changing from First American!!!!! I know someone who worked for them and he was a witness to the company only requiring the owner of the company to be licensed , not the workers that come to your home…. We had a tech who came to our house to fix a fan in our double oven , which was making allot of noise , after he was done,he sent another tech to “finish the job”, he was worse than the first , then another one came and the owner, but after it was all over with , my double oven would no longer work, it stayed on even when cut off, increasing in temperature , we had to cut it off at the breaker , and nobody from the company would come back, we were in the middle of selling the home, so we had to put out 2500 for new owner to purchase a new double oven after closing, Choice home warranty would not hold the owner of this company liable , and no matter what we did and tried to call multiple times to Choice, they said they had to go by what tech says, and tech says it was fixed!!!!!! The techs did not know what they were doing because they were not certificed or licensed to even know how to work on appliaces . NEVER AGAIN will we switch from First American Home Warranty. WE APPRECIATE a company like First AMERICAN , that all closing attorneys stand by and HIGHLY recommend.

3 months ago

Reply from First American Home Warranty

Richard, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Nov. 20th, 2025

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Verified Customer

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Maria

I heard from friends how much they liked their experience with FAHW, that I decided to go with them.

2 days ago

Reply from First American Home Warranty

Maria, We sincerely appreciate your five-star rating and your continued trust in our services!

Feb. 25th, 2026

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Verified Customer

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Janet

So far so good! I called in for my first issue. They sent the Plumbinator out for a leak under the sink and another item in the shower. It was fast and great service!

2 weeks ago

Reply from First American Home Warranty

Janet, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!

Feb. 11th, 2026

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Verified Customer

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Laura

I called today to find out status on recommendation of getting the asbestos removed and our ductwork replaced from our service tech and could not get to speak to a live customer service representative. Very frustrating to say the least.

4 weeks ago

Reply from First American Home Warranty

Laura, Thank you for your feedback. Please reach out to our team at 800-992-3400 for assistance. You can also see more information on coverage in the Homeowner Center. We appreciate your continued trust in us.

Jan. 30th, 2026

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Verified Customer

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Naomi

First American Home Warranty is a company you can count on every time. No matter the situation I may have been in they were immediately there for me. This is a company I feel fortunate to have been introduced to years ago. They won’t let you down.

2 months ago

Reply from First American Home Warranty

Naomi, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Dec. 29th, 2025

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Verified Customer

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Jared

We had plans to leave our house for 18 months and rent it out. We did not want to worry about the appliances. First American Home Warranty had good reviews and we decided to use them. We have had one claim so far. They contacted us quickly, set up the appointment, and the problem was quickly resolved. We are very happy with the service! Thank you for removing the appliance worry!

2 months ago

Reply from First American Home Warranty

Jared, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Dec. 3rd, 2025

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Verified Customer

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Joan

I have continued the warranty from the realtor after the year they paid for expired. I like the feeling that I have a lot of things covered just in case.

2 weeks ago

Reply from First American Home Warranty

Joan, Thanks for letting us be part of keeping your home worry-free!

Feb. 11th, 2026

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Verified Customer

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Sharon

They wete offered when I purchases my home and have been the most satisfactory business i have needed. Excellent in all catagories.

2 weeks ago

Reply from First American Home Warranty

Sharon, We sincerely appreciate your five-star rating and your continued trust in our services!

Feb. 11th, 2026

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Verified Customer

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Linda

I’ve had First American for 17 years. They’ve been wonderful at replacing items taking care of things and you can depend on them.

2 weeks ago

Reply from First American Home Warranty

Linda, Thank you for taking the time to share your review with us. It is great to know that we have been able to be there for you when you needed it most!

Feb. 11th, 2026

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Verified Customer

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Terri

My warranty provides such peace of mind! Just one visit a year( and that does seem to happen) means the premium pays for itself. I heartily recommend FAHW!!

1 month ago

Reply from First American Home Warranty

Terri, We're glad we could give you peace of mind—thank you for choosing us!

Jan. 2nd, 2026

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Verified Customer

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Andrea

I have only had to use my warranty once, but it was easy to schedule a service call. The repair person who came to repair my dishwasher. He made the repair quickly and left my kitchen clean.

2 months ago

Reply from First American Home Warranty

Andrea, We appreciate you taking the time to share your five-star review with us!

Dec. 12th, 2025

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Verified Customer

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John

We have an older home and we knew that sooner or later we would experience break downs . First American Home Warranty gives a choice to repair or replace. We have had to use them and the service was great. We have recommended them to friends and family.

3 months ago

Reply from First American Home Warranty

John, Thanks so much for taking the time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Nov. 9th, 2025

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Verified Customer

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Lourdes

I always received attention and service prompt and satisfactory

2 days ago

Reply from First American Home Warranty

Lourdes, Thanks for letting us be part of keeping your home worry-free!

Feb. 25th, 2026

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Verified Customer

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Keith

always quick to respond get the issue fixed.. good support and follow through

2 days ago

Reply from First American Home Warranty

Keith, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Feb. 25th, 2026

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Verified Customer

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Naik/Wilchet USA

6 months ago

Reply from First American Home Warranty

Thank you for taking a moment to share your experience with us. We're glad you chose us and look forward to being here when you need us again.

Aug. 4th, 2025

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Verified Customer

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Robert

Well not sure! I tried to log on my account but you didn’t like my password so I clicked on forgot password……. Never got a email to help fix??? Guess you really don’t want my business?? Seems like you need to fix that issue!!!!!!!!!

2 weeks ago

Reply from First American Home Warranty

Robert, Thank you for bringing this to our attention. We are sorry that you are experiencing this issue. If you are not receiving the forgot password email, your account may be under a different email address. Please do not hesitate to reach out to us directly and our team can answer any questions you may have.

Feb. 23rd, 2026

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Verified Customer

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Brenda

It was so easy to apply I haven’t had an opportunity to use them yet but have confidence in this company

2 weeks ago

Reply from First American Home Warranty

Brenda, We appreciate your continued trust in us!

Feb. 11th, 2026

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Verified Customer

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Linda

I New, first American had a Great Reputation. I have confirmed this time of the time. I will never change.

2 weeks ago

Reply from First American Home Warranty

Linda, We're glad we could give you peace of mind—thank you for choosing us!

Feb. 11th, 2026

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Verified Customer

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Sharon

The gentleman that came to rekey my condo. On time, very knowledgeable and got it done in a timely manner

2 weeks ago

Reply from First American Home Warranty

Sharon, Thank you for letting us know what a great job the team did while servicing your claim. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Feb. 11th, 2026

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Verified Customer

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Donnetta

I have been a customer for many years and I have never had a problem with them always reliable and dependable

3 weeks ago

Reply from First American Home Warranty

Donnetta, Thank you for taking a moment to share your review. Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Feb. 6th, 2026

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Verified Customer

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Robert

We bought this warranty with our house last year and it has been an excellent service. Fast, friendly, and worth every penny.

1 month ago

Reply from First American Home Warranty

Robert, Protecting your home is our top priority—thanks for trusting us with it!

Jan. 22nd, 2026

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Verified Customer

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Sandra

I have been trying to get my account set up online and it keeps telling me my email is already on file. I have called numerous times to get it fixed and each time the call gets expedited and no one ever calls me back. I will not be renewing. This has been going on for over 2 years when I first signed up

2 months ago

Reply from First American Home Warranty

Sandra, Thank you for reaching out. You may need to reset your password, please try this option and if that does not help, you can always create a new account. Please let us know if this doesn't work and you are in need of additional assistance.

Dec. 29th, 2025

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Verified Customer

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Ronnie

It was added to my purchase of home by realtor for one year, I decided to keep it and have had a few claims since then and they have been taken care of .

2 months ago

Reply from First American Home Warranty

Ronnie, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for!

Dec. 9th, 2025

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Verified Customer

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Bernice

I had one claim which was taken care of expeditiously and no problems. The 2nd initial claim, my son took care of without 1st American’s assistance, only because my son was aware of it and knew how to fix it!

3 months ago

Reply from First American Home Warranty

Bernice, Thanks so much for taking the time to share your review with us!

Nov. 9th, 2025

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Verified Customer

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Nick

First American Home Warrant is great. One complant. When the appliance is fix and them there is a problem you should bring the same company that fix is in the past. I am having trouble with my heater which you paid to install last year. I went to your website and reported a problem and you did not bring out the same company that installed it.

3 months ago

Reply from First American Home Warranty

Nick, Thank you for sharing your recent experience. We take all feedback provided to us seriously, as it helps us to make changes where needed. We certainly do our best to accommodate technician requests but may not always be able to honor them. We're glad you chose us and look forward to being here when you need us again.

Nov. 9th, 2025

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Verified Customer

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Francisco

So far so good. Just joined First American Home Warranty.

2 days ago

Reply from First American Home Warranty

Francisco, Protecting your home is our top priority—thanks for trusting us with it!

Feb. 25th, 2026

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Verified Customer

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Kathleen

I was surprised to not get anything moving for two weeks exactly until I had to call to find out the updates. This happened twice upon two different call requests that I made for the stove and the plumbing of my bathroom tub.

4 months ago

Reply from First American Home Warranty

Kathleen, Thank you for sharing your recent experience. We certainly do our best to ensure overall satisfaction for our customers, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We look forward to being there for you, should you ever need us in the future.

Oct. 24th, 2025

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Verified Customer

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Anna

Because the head of your Recruiting Department is stunning!!!

1 week ago

Reply from First American Home Warranty

Anna, Thank you for your review!

Feb. 23rd, 2026

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Verified Customer

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Naik/Wilchet

Adequate company and service. There are Pros and Cons with any warranty service. You can get repairs done for a fraction of out of pocket expenses---BUT, you may have to deal with longer appointment schedule times--and warranty services will always utilize the cheapest repair/service options first, before progressing to more costly or complex repair options. If you, for example, need a new A.C., replacing it with a new unit will be the companies LAST OPTION---only after trying every other repair option to an older unit and having these options fail. In the long term, you will save (out of pocket expenses), but you have to deal with longer tedious repair schedules and the warranty companies money saving bureaucracies. Or you can bypass a warranty company, contract a serviceman yourself--pay 100% out of pocket, but get faster more efficient service. Just depends on what you're personally willing to compromise on. I have low to medium income, so although a warranty service can have tedious and frustrating aspects...it still turned out to be a better option for me (security of out of pocket costs being a fraction of what they would cost without a warranty), vs having a major appliance bill repair that you have to cover 100% of parts and labor.

7 months ago

Reply from First American Home Warranty

Thank you for taking a moment to share your experience with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again!

Jul. 24th, 2025

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Verified Customer

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Trevor

They're very easy to work with . They've been able to help us a few times in one year

2 weeks ago

Reply from First American Home Warranty

Trevor, Thanks so much for your review. It’s great to know we met your expectations—we aim to keep doing just that!

Feb. 17th, 2026

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Verified Customer

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Suzanne

I had American Home Shield and their rates kept increasing. Found First American and the rates were better

2 weeks ago

Reply from First American Home Warranty

Suzanne, Thanks so much for sharing your great feedback!

Feb. 17th, 2026

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Verified Customer

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Jorge

First American Home Warranty claims that I had an existing issue with my swimming pool Valve and declined the service, they took my service call money.

2 weeks ago

Reply from First American Home Warranty

Jorge, Thank you for your comments. We requested additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Feb. 13th, 2026

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Verified Customer

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Sonia

Worst company ever, Jessica please read my email, I’ve reply back to you and copied Unless your email it’s been automatically sent and never checked, you won’t know what’s really going on with your company

2 weeks ago

Reply from First American Home Warranty

Sonia, Thank you for your comments. We requested additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Feb. 13th, 2026

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Verified Customer

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Kristi

Waste of money. Can not use trusted service providers unless they’ve contracted with the company. Which means no independent evaluation or recommendation from a certified professional that you may have used for decades.

4 weeks ago

Reply from First American Home Warranty

Kristi, Thank you for sharing your feedback. We do have a trusted network of contractors that we work with and do dispatch from within that network. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 30th, 2026

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Verified Customer

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Ronald

When we purchased our home in 2018, the sellers provided a one year home warranty thruFAHW. We have continued since then.

1 month ago

Reply from First American Home Warranty

Ronald, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Jan. 22nd, 2026

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Verified Customer

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Cathy

The ease of getting general repairs completed and not having to track down reliable vendors to perform services

1 month ago

Reply from First American Home Warranty

Cathy, Thank you for your five-star review! We truly appreciate your support and are pleased to know you had a positive experience.

Jan. 22nd, 2026

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Verified Customer

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Cheryl

Not had to use First Am Home Warranty yet, hopefully not really needing anything, but knowing it is there is comforting.

2 months ago

Reply from First American Home Warranty

Cheryl, We're glad we could give you peace of mind—thank you for choosing us!

Dec. 17th, 2025

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Verified Customer

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Karlyn

I chose First American Home Warranty because my son referred me. He said the service is quick, if the machine can’t be repaired. It’s replac

2 months ago

Reply from First American Home Warranty

Karlyn, Thanks for letting us be part of keeping your home worry-free!

Dec. 15th, 2025

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Verified Customer

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Annie

HIgh inncreases, retired and finding it a struggle to keep up with your annual increase,after 20 year with your company I may have to terminate.

2 months ago Edited December 9, 2025

Reply from First American Home Warranty

Annie, Thank you for being a valued customer for 20 years! We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. We're glad you chose us and look forward to being here when you need us again.

Dec. 10th, 2025

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Verified Customer

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Tony

4 months ago

Reply from First American Home Warranty

Tony, Thank you for taking the time to share your review with us! We will continue to be here for you should you need us in the future.

Sep. 24th, 2025

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Verified Customer

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Jon

Have had a warranty program from First American and luckily have not needed their services very often but when I have needed them they are easy to reach and quickly coordinate whatever service I need.

5 months ago

Reply from First American Home Warranty

Jon, We appreciate you taking the time to share your great review with us!

Sep. 11th, 2025

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Verified Customer

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Jeanette

Fast service, sent knowledgeable technician

1 week ago

Reply from First American Home Warranty

Jeanette, Thank you for taking a moment to share your experience with us!

Feb. 18th, 2026

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Verified Customer

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Manuel

Easy to request services . Very friendly associates and very knowledgeable.

2 weeks ago

Reply from First American Home Warranty

Manuel, We sincerely appreciate your five-star rating and your continued trust in our services!

Feb. 11th, 2026

First American Home Warranty Reviews

Summary of Reviews