First American Home Warranty: Read 4,147 User Reviews From Real Homeowners

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Verified Customer

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Bea Reay

Staff is courteous and sets appointments quickly. Gave me the name and number of provider in case I was in a hurry, work was excellent and service people were polite and explained everything. case I was in a hurry!

5 years ago

Reply from First American Home Warranty

Thank you Bea for your feedback!

Oct. 24th, 2019

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Verified Customer

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JBurke

They are very quick to assign a vendor and thier communication is very good. You get an email with the name of the service company assigned along with a phone number. And they follow up after the service company does the work to see how they did.

5 years ago

Reply from First American Home Warranty

Thank you for taking the time to provide us with your feedback, JBurke!

Sep. 25th, 2019

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Verified Customer

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Wieger

I've had nothing but great experiences with them. I've used it multiple times. It was repaired very well. Three different toilets and the AC twice. They fixed everything very efficiently. My AC actually works better now than it did when I moved in.

5 years ago

Reply from First American Home Warranty

Great to hear, Wieger!

Sep. 18th, 2019

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Verified Customer

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Bernis

They've always taken good care of us. We've had to use it several times. We needed the garage door worked on and we needed the plumbing worked on. I can't even remember all the things that we've had done, but they've always sent somebody out who took care of the problem.

5 years ago

Reply from First American Home Warranty

Thank you Bernis for your review.

Sep. 18th, 2019

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Verified Customer

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John

Our air conditioner was out so I called and they had somebody there within a day to get that fixed and I just payed the service fee and all was well. There's been times when I could use a little more follow up. They're usually very responsive and it's reasonably priced.

5 years ago

Reply from First American Home Warranty

Thank you for taking the time John to provide us with your review. We appreciate it.

Sep. 18th, 2019

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Verified Customer

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Mary

Their online request for service is exceptional and the vendors that I have to do the repairs are always exceptional as well. Just recently, about 2 weeks ago, I needed to use my warranty and I put the request in early that morning and the workers came and did the repairs before one o'clock that same day. The service is exceptional.

5 years ago

Reply from First American Home Warranty

Thank you Mary for your review.

Sep. 18th, 2019

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Verified Customer

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Dan

They follow through. They actually checked with me a couple times every time I've had an issue with fixing something. Just recently, I had to use it for a hot water heater and they fixed it within 2 days. They follow through to make sure that I'm happy with the work.

5 years ago

Reply from First American Home Warranty

Yes, we do Dan as we want to make sure our customers are happy. Thank you for choosing First American!

Sep. 18th, 2019

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Verified Customer

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Dennis

They provide excellent customer service. Our oven would not heat. I called First American Warranty and they immediately got ahold of a repair shop near us who came out and repaired our oven. The company took care of any problems that we had.

5 years ago

Reply from First American Home Warranty

Glad to hear, Dennis. We look forward to servicing you again in the future.

Sep. 18th, 2019

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Verified Customer

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Harland

They are very helpful. Anytime I use the warranty, I always get the help from the company. They always call me in a very timely fashion and the work gets done. The only thing I would ask is that they could look into their coverage and see if they can cover just a few more things that they don't necessarily cover.

5 years ago

Reply from First American Home Warranty

Thank you Harland for your review.

Sep. 18th, 2019

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Verified Customer

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Kelley

We've had several claims. We had issues mostly with the contractors but every time we reach out to first American they've handled all the issues fairly quickly and respectfully. They take time to listen to our concerns and make sure the contractors are doing their jobs.

5 years ago

Reply from First American Home Warranty

Thank you Kelley for your review!

Sep. 18th, 2019

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Verified Customer

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Phil

I had some electrical issues and I made a claim. They called me right away. Gave me an appointment. The technician came out and fixed the problem quickly and it was a good experience. I was very satisfied with the prompt service.

5 years ago

Reply from First American Home Warranty

Thank you for your review, Phil.

Sep. 18th, 2019

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Verified Customer

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Patricia

I've been very impressed. I've never had a home warranty before and they've just been amazing. They've helped me in so many ways in filling my claims and guiding me. The people they've referred me to have been very knowledgeable and professional.

5 years ago

Reply from First American Home Warranty

Glad to hear Patricia! Thank you for your feedback.

Sep. 18th, 2019

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Verified Customer

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anonymous

I've been with them for 4 years and they get better all the time. They call you back, they help you out, and most all of their contractors are good. Recently I had a water heater that went out and they sent a great contractor to take care of that.

5 years ago

Reply from First American Home Warranty

Thank you for your review!

Sep. 18th, 2019

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Verified Customer

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Ric

It's been really exceptional they have done a great of first understanding it and then keeping track of it and tracking down the service providers on my behalf. I like them and that's why I keep using them and I've recommended them to other people.

5 years ago

Reply from First American Home Warranty

Thank you Ric for your review.

Sep. 18th, 2019

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Verified Customer

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Elaine

I was in real estate and had clients who had used it and they were happy. They really try to do the very best they can and the people are nice. They've made it easy to report a claim, they stay in touch, and then they ask if your happy after the claim.

5 years ago

Reply from First American Home Warranty

Thank you Elaine for your review.

Sep. 18th, 2019

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Verified Customer

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Adam

I have been with them for over 10 years now. I've stayed with them because of their reliability. My AC went out. It was a bad battery and they fixed it within 3 to 4 days and I was very pleased. A lot of times they use their computers when assigning work orders. I would like to choose those places that have a higher rating so a lot of times I'll ask them if they could relook who they are sending the work order too and a lot of times they will do that. Maybe they should look at the ratings because there are some they have recommended that have been at like a 2 or a 1.

5 years ago

Reply from First American Home Warranty

Thank you Adam for your feedback, we will definitely look into this.

Sep. 18th, 2019

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Verified Customer

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Louie

So far I'm real pleased. They've got all the problems I've ever had fixed. The last time the pump on the dishwasher went out. He came out quick and got the job done. The deductible is starting to get a little high I'd like to see it go down.

5 years ago

Reply from First American Home Warranty

Thank you Louie for your review.

Sep. 18th, 2019

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Verified Customer

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Theresa

I've been with them for over 25 years. When I have a problem with a contractor I all FAHW both and let then know and they help to work things out. I recommend anyone with a home to have home warranty and I always recommend FAHW.

5 years ago

Reply from First American Home Warranty

Thank you Theresa for your royalty with First American. We look forward to many more years.

Aug. 13th, 2019

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Verified Customer

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Ananth Carlsbad, CA

Good thing that we have First American because a few things have happened and we've been very satisfied with the service being provided. The quality of service is high and the technicians coming through take proper action to correct the problems. We plan to continue with it forever.

5 years ago

Reply from First American Home Warranty

Thank you for taking the time to share your five star review with us!

Nov. 18th, 2021

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Verified Customer

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Jacqueline Beaumont, TX

Excellent company-Every time I've had to use them, it's there with a quick response. When I called about my washing machine, the young man who answered had a wonderful attitude. The repairmen do a top notch job, they are very professional.

5 years ago

Reply from First American Home Warranty

Thank you Jacqueline for your feedback!

Aug. 13th, 2019

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Verified Customer

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5 Woodstock, GA

I had to use my warranty for several things. My AC which can be very expensive went out and I called. They immediately gave me contact information and within two days I had someone at my house. If you don't have coverage for your home I definitely recommend that you give first American home warranty a call. It's well worth Its value.

5 years ago

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Verified Customer

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Jeff

I had them in the past and they've always treated me well. They always take care of my problems. I recently had a four year old refrigerator stop working and the technician came out and they took care of the problem neatly and ordered me a replacement.

5 years ago

Reply from First American Home Warranty

Hello Jeff. We appreciate your review and happy to hear your refrigerator was replaced. Thank you for choosing First American!

Aug. 9th, 2019

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Verified Customer

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Brenda Hattiesburg, MS

I work in real estate, so I have been around home warranties for a long, long time, and I've just found that First American has the best service with the best response time when there is a problem. I have used them for years. Every now and then we have trouble getting something to happen quickly but most of the time they're very responsive. It gives me peace of mind, especially with an older home, that they'll come and make repairs or replace things if necessary.

5 years ago

Reply from First American Home Warranty

Thank you Brenda for taking the time to provide us with your feedback!

Aug. 9th, 2019

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Verified Customer

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Ofelia McAllen, TX

Vry trustworthy...they always answer me right away when I call and they text and call me to tell me who they are going to send. I am very pleased with their response. They're very helpful and they choose good people to repair appliances.

5 years ago

Reply from First American Home Warranty

We appreciate you taking the time Ofelia to provide us with your review. Thank you for choosing First American!

Aug. 9th, 2019

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Verified Customer

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Marva Glendora, CA

We've kind of used it a lot of times, I had a water leak and a few electrical issues, and they were quick in sending someone out. They're professional. The only negative thing is when I get a service provided that can't do the work and it seems like the should come up with an alternative vendor when that type of thing happens.

5 years ago

Reply from First American Home Warranty

Thank you Marva for your review.

Aug. 9th, 2019

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Verified Customer

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Anonymous

After reviewing warranty options online, I found First American Home Warranty. They've always been responsive to my needs. Sometimes they take longer than I wanted to get service, but generally I've been very pleased. I've had a number of problems with my dryer. In each case they don't have a specific agent and they've authorized me to find my own. Then I'm quickly reimbursed for any cost.

5 years ago

Reply from First American Home Warranty

Thank you for providing us with your feedback, we appreciate it.

Aug. 7th, 2019

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Verified Customer

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Judy Pittsboro, NC

I used the warranty twice once for the water heater leaking. They came and replaced the water heater then told me they needed to do some upgrades to bring the water heater up to code. I had to pay extra for that then they said they needed to install a pressure regulator because my water pressure was too high and so there was another service charge for that. Another time they repaired an electrical problem I had in a very short time. It's hard to get through to them but when you do I think they are pretty customer focused.

5 years ago

Reply from First American Home Warranty

Thank you Judy for taking the time to provide us with your feedback. We appreciate it.

Jun. 20th, 2019

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Verified Customer

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Todd

Getting a home warranty through First American was one of the best financial decisions I've ever made. For the cost they cover a lot and are true to the contract. Customer service has always been very professional and helpful. A great service that has paid for itself many times over..

5 years ago

Reply from First American Home Warranty

Hi Todd, we appreciate your feedback and look forward to servicing you again in the future.

Jul. 2nd, 2019

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Verified Customer

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Bullock Stephanie

Overall, I am pleased with the service provided. I appreciate the flexibility to request a cash out, versus having an appliance repaired. The added benefit of having the option to take a cash out so that I can upgrade my appliance when it has been deemed unrepairable.

5 years ago

Reply from First American Home Warranty

Hello Bullock, thank you for your review.

Jun. 27th, 2019

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Verified Customer

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Michael The Lakes, NV

Every time I call them, they come through with somebody right away and try to fix the problem. It is simple, you call and they come. I used it for the garage opener and the guy came the next day and replaced it within the hour.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. We are delighted to know that you had a smooth claim process and appreciate your continued trust in us.

Oct. 18th, 2021

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Verified Customer

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David Maryville, TN

I'm in real estate and I always tell people to go with first American. Recently I needed to use my warranty because my refrigerator went on the fritz and it saved me a thousand dollars. Customer support always is prompt and works with me to get me what I need.

5 years ago

Reply from First American Home Warranty

Hi David, thank you for taking the time to provide us with your feedback. We appreciate it.

Jun. 25th, 2019

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Verified Customer

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Rebecca Villa Rica, GA

Customer service is always willing to answer questions and help out when you have problems. They always respond in a timely manner. I had a backed up toilet and they got it cleared up the next day. They do a good job for a great value.

5 years ago

Reply from First American Home Warranty

We appreciate your review, Rebecca.

Jun. 25th, 2019

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Verified Customer

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Brian Arlington, TN

Several times I have used First American Home Warranty and it's always a good experience. They respond quickly. There is always room for improvement but they seem to get somebody out there quickly and they have a good quality of supplier and the work always seems to be high quality. My water heater was leaking the last couple of weeks and I had a good experience with First American and the vendor that came out.

5 years ago

Reply from First American Home Warranty

Thank your Brian for your review.

Jun. 25th, 2019

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Verified Customer

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Christopher Carrollton, TX

So far they seem to provide a good service, we haven't had any problems yet so we keep renewing. One of their plumbers we had problems with, it was very difficult to work with and First American was good and intervened and we got the work completed finally. I wish it was easier to get a new company from the beginning and there was more choices in my area.

5 years ago

Reply from First American Home Warranty

Thank you Christopher for your feedback.

Jun. 25th, 2019

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Verified Customer

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Patrick Waynesville, OH

It was a part of what the seller offered us as a part of the home sale. Their responsiveness is very good and the offer us a good deal by just having to pat the copay. Our plumbing was backed up and it was taken care of for a reasonable price.

5 years ago

Reply from First American Home Warranty

Hi Patrick, we appreciate your feedback.

Jun. 25th, 2019

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Verified Customer

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Mario Alpharetta, GA

First American has a lot of good tech people available to fix the problem and plumbing and electrical etc. Their phone people are knowledgeable and serviceable and I like the way the speak to the customer. I don't have any bad comments, I hope they continue the same way and I plan to buy it again.

5 years ago

Reply from First American Home Warranty

Hi Mario. Thank you for taking the time to provide us with your feedback. We appreciate it.

Jun. 25th, 2019

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Verified Customer

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Pat El Mirage, AZ

My realtor recommended First American. The one claim we have put in was expedited very rapidly and the service was excellent. It was almost perfection. Paying for a new garage opener would be a lot more than what I pay for the service.

5 years ago

Reply from First American Home Warranty

Thank you Pat for your review and for choosing First American.

Jun. 25th, 2019

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Verified Customer

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Michael Huntington, WV

First America has been really good to take care of use when we have had to call a few times. We have had to use them several times. I think our most recent was that our air conditioning had gone out and they couldn't come for a couple of days. When they were able to come, they called and got me in touch with the company.

5 years ago

Reply from First American Home Warranty

Michael. Thank you for your review and we apologize about the delay. We are happy to hear that everything went smoothly after that.

Jun. 17th, 2019

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Verified Customer

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Ruby Grifton, NC

The gentlemen that came out to do the work for me last time I didn't have any problems with. We came in and fixed the problems and job he had to do and he was gone. I think I got a call the next day or even the same day and then he was out here the next day.

5 years ago

Reply from First American Home Warranty

Hi Ruby! We are so happy to hear things went so quickly and smoothly with your claim. We look forward to servicing your next claim.

Jun. 17th, 2019

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Verified Customer

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Nealson Brooksville, FL

They already got back to me within 24 hours as promised and a technician came out and did the job for less than the other competitors so I was satisfied. Last month I got an issue with the garage door breaking so they came out for that.

5 years ago

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Verified Customer

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George Anderson, SC

Very courteous and prompt and answered any questions that I had. Our dishwasher was not draining. I called them up that day and had a technician scheduled that afternoon. Everything went smooth. He showed up on time when he was supposed to and everything worked out great.

5 years ago

Reply from First American Home Warranty

Hi George. We are happy to hear that your dishwasher was repaired in a timely manner. We look forward to servicing your next claim.

Jun. 17th, 2019

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Verified Customer

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Louis Belton, TX

I had a septic system problem and they came out. Although they did not have someone that works on the septic system, I had to find somebody and I paid for it and First American reimbursed me. I like First American Home better than several of the other companies that I've had in the past and I'm more than likely to pick them up again at the end of this term.

5 years ago

Reply from First American Home Warranty

Hi Louis. Thank you for taking the time to leave us a review and let us know how we are doing. We apologize that we didn't have an in-network contractor available to service. We appreciate your understanding and hope to continue to service your home in the future.

Jun. 17th, 2019

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Verified Customer

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Francis

They've always been responsive. We've used it for several things. We called and they called the proper companies like plumbers or electricians or whatever. And they reschedule an appointment and they came right away so everything was good. Everything in your house is covered so everything gets taken care of.

5 years ago

Reply from First American Home Warranty

Francis, we are happy to hear you see the value in your home warranty. We look forward to servicing your next claim.

Jun. 17th, 2019

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Verified Customer

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Margaret

They have really good follow up in their service. I've used it twice. The garage door opener wasn't working so they rectified that. The dryer wasn't working but there's nothing wrong with it. It might be user error but we are going to rely on what the technician said.

5 years ago

Reply from First American Home Warranty

Hi Margaret. We are so happy to hear that your garage door opener was repaired. Thank you for taking the time to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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Larry

We just used our warranty on our dishwasher and we called in and said we needed a repair and they sent someone out and fixed it. I've had several occasions to use the home warranty on refrigerators and dishwashers and appliances. It's very successful. They were responsive, successful, took care of the problem, and were generous.

5 years ago

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Verified Customer

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Don

I've used it three times. Once for a leak and it was repaired. Once for the dishwasher and it was almost repaired but still slightly leaks and I'll just live with it. I can put a bucket underneath the door. The other time was for a garbage disposal being jammed and it was fixed. They respond to any request.

5 years ago

Reply from First American Home Warranty

Hi Don. We are concerned to hear about your dishwasher still leaking. Can you please call our Customer Service line and tell them about the situation?

Jun. 17th, 2019

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Verified Customer

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Jo

I've used the warranty numerous times. We had to use it recently for our pool pump and the gentleman fixed it and everything's fine. We've had some technicians that came out that were bad. I did speak with the manager about pest control which was not very friendly or nice. I would suggest more empathy from the people and managers that customers speak to. I actually had to hold for thirty minutes to speak to him.

5 years ago

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Verified Customer

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Kevin

Very responsive and quick to get to people out to work on repairs as needed. They do an excellent job. Most of the technicians have been excellent. A couple have had to change one item and then came back a week later and make two trips to fix the problem.

5 years ago

Reply from First American Home Warranty

Thank you, Kevin for the response. We appreciate you taking the time to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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Larisa

I can always reach a representative. My air conditioning unit went out and it was very quick and they fixed everything. I like that the customer service is easy to reach. The people are polite and there are professionals at any of the contractors.

5 years ago

Reply from First American Home Warranty

We are happy to hear your AC was fixed just in time for summer!

Jun. 17th, 2019

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Verified Customer

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Sharon

If you call them, they call the contractor out and fix the problem. We use the warranty all the time actually. We have an older house. I just put it in an email what we need to be fixed and they send the contractor. They call us within twenty four hours and come fix it and off we go. They are timely and professional and they resolve everything.

5 years ago

Reply from First American Home Warranty

Hi, Sharon. We are happy to hear that you are utilizing the benefits of your contract! We are happy to be of service.

Jun. 17th, 2019

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