First American Home Warranty: Read 4,150 User Reviews From Real Homeowners

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Verified Customer

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Ivan Flowers Mission Viejo, CA

My experience was my LED panel is working intermittent which controls the temperature is not working. The person that came out said that I broke it. The person that came out said it was cosmetic damage. I agree, because the the black tape came of due to cleaning. So, the person that came out took a picture and left without checking anything. It was disappointing. I paid for service and got nothing check. I recently has a HVAC person come out for another matter to check my AC. The first guy came into my home and said the Siri's cool and your AC is working and left. I called back a few months for the same issue. The up stairs was not getting cool. The next person came out an listen to my issue. He changed the blower that control the air flow. He was great. I reason I took so long to call back is because I tried to fix it by installing new air duct and a replaced the thermostat. Anyway first American doesn't care. I plan on buying a new refrigerator and cancel my contract with this company soon.

2 years ago

Reply from First American Home Warranty

Hi Ivan,
First American would like to sincerely apologize for any inconvenience you may have experienced during the handling of this claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records show you placed a claim for your air conditioning not working properly. Marina Heating and Ventilation Air Conditioning was dispatched and reported that the blower motor and capacitor needed to be replaced. Our records also show that they completed the replacement of these parts and confirmed the air conditioner to be working as intended. First American considers this claim to be closed.

Jun. 29th, 2022

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Verified Customer

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John Moegenberg Franklin, VA

The coverage is great, but I've only attempted to use the locksmith feature when I bought my home. They said that they couldn't find a locksmith in my area and that I'd have to get one myself and file for reimbursement. If I could pay the initial up front cost without harming my family's financial situation, I wouldn't carry a home warranty.

2 years ago

Reply from First American Home Warranty

John, Thank you for taking a moment to share your review. We have a great selection of contractors, but in some areas, options may be more limited depending on the service. We look forward to providing you great service in the future.

Jun. 16th, 2022

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Monica Lahmon Crestline, CA

First experience was great. Second experience was not completed. The plumber who came gave false information to First American. The plumber wanted to charge me $399 more to complete it. I called First American and explained what happened and that what the plumber said was not what happened. I got a letter from First American saying the warranty did not cover the service needed. So, my plumbing issue has still not been resolved.

2 years ago

Reply from First American Home Warranty

If this is the case, you are certainly able to discuss them with your contractor. Should you have any additional questions, please do not hesitate to reach out to us.

Jun. 10th, 2022

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Verified Customer

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Jimmy Clayton Rancho Cucamonga, CA

Have been with this warranty company for 2 yrs. Have filed 3 or 4 claimss with them during that time.(mostly plumbing issues) All claims have been resolved satisfactory. Have had to wait for service from vendors a little too long but otherwise so far so good.

2 years ago

Reply from First American Home Warranty

Jimmy, We appreciate you taking the time to share your experience with us!

Jun. 10th, 2022

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Verified Customer

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Amanda Sherlock Oceano, CA

The first (and only, so far) time I needed to use them, they were very responsive and sent a good company to fix the issue. The parts arrive within a week, which is pretty good for post-covid.

2 years ago

Reply from First American Home Warranty

Amanda, We appreciate you taking the time to share your five star review with us! We look forward to being there for you, should you ever need us again.

Jun. 2nd, 2022

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Verified Customer

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Jeannie Weck Lexington, KY

I have been a client of First American Home Warranty for several years up until now I would have rated them 5 star. I was getting a washing machine serviced and I waited 4 weeks then found out the current Contractor could not complete the job. They sent me a new Contractor's information for them to repair my washer. I feel like FAHW should check to make sure their clients are being serviced within a reasonable time. I had an extremely hard time finding someone to help. So my rating is based on my last experience.

2 years ago

Reply from First American Home Warranty

Jeannie, Thank you for taking the time to share your review with us. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 8th, 2022

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Verified Customer

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Margaret Sawyer Portland, OR

I think it is very unfair that when a client moves to a new home their contract with FAHW is cancelled and funds are not credited to the new contract at the new home. I was told you charge for the cancellation and all service calls are deducted from the remaining funds in the contract. I won't recommend your company as you are not really saving anyone anything!

2 years ago

Reply from First American Home Warranty

Margaret, Thank you for sharing your comments with us. We do apologize but unfortunately a contract cannot be transferred to a new property. However, a contract can be transferred to a different owner for the same property. We hope that you give us another chance to show you that we truly care about our customers.

Jul. 8th, 2022

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Verified Customer

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Larry Palmdale, CA

The repair company that was contracted to do repairs for 1st Amer. was going back and forth about the problem with my washing machine, 1st Amer. stepped up and replaced the unit with NO Hassle! That's a company on my side!!

2 years ago

Reply from First American Home Warranty

Larry, Thank you for sharing your experience with us. It is fantastic to know that we were able to replace your washing machine! We appreciate your continued trust in us.

May. 12th, 2022

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Verified Customer

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Wayne Haberman Arizona City, AZ

Excellent customer service . Had water heater replaced. Brutnell was fast and friendly. Did excellent job on replacement. Was very please without come of my claim from start to finish

2 years ago

Reply from First American Home Warranty

Wayne, We are elated to hear that Brutnell was able to resolve your issue for you! We will continue to be here for you should you need us in the future.

May. 12th, 2022

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Verified Customer

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randy Santa Ana, CA

Representative went out of her way to repair my problem, when she could not find a company within her network to do the job, she authorized the manufacturer representative to get it done.

2 years ago

Reply from First American Home Warranty

Randy, Thanks so much for sharing your review with us! We’re glad you chose us and look forward to being here when you need us again.

Apr. 28th, 2022

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Verified Customer

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Dale E Newsom Hot Springs National Park, AR

We were without heat during freezing weather. FAHW worked very fast and had our heat back extremely fast. We are very thankful for FAHW and the company they contracted to fix our heating problem.

2 years ago

Reply from First American Home Warranty

Dale, Thanks so much for taking the time to share your review! It is wonderful to know that we were able to be there for you, when you most needed it. We look forward to being there for you, should you ever need us again.

Apr. 21st, 2022

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Verified Customer

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Lacey Baker Tomball, TX

We pay a monthly fee AND A SERVICE FEE, yet a service call is only warrantied for 30 days. It is alot of money to keep spending. I feel like I am spending alot of money to have someone come out for $85.00 and then it breaks again in a different location.

2 years ago

Reply from First American Home Warranty

Lacey, Thank you for your review! Our contractor partners do guarantee their work for 30 days. If you are continuing to have a repetitive issue with something that you have already received service for, please reach out to us.

Mar. 16th, 2022

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Verified Customer

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Jeff Cook Phoenix, AZ

Overall very happy, been with you for over 10 years. You typically will cover my needs. Only reason it is a 4 vs. 5 is due to the amount of time it takes to get somethign fixed. The approval process is not consume friendly buth rather cumbersome and very lengthy, I've waited up to 60 days in some cases

2 years ago

Reply from First American Home Warranty

Jeff, We appreciate you taking the time to share your honest feedback with us. We are so glad to have you be apart of the First American Home Warranty family for over ten years and look forward to being there for you, should you ever need us again!

Jan. 18th, 2022

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Verified Customer

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Vicky Heibeck Roseville, CA

Every time I've used/contacted First American Home Warranty, I have received excellent customer service as well as assistance from required industry members who have provided the service needed at that time.

2 years ago

Reply from First American Home Warranty

Vicky, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Jan. 18th, 2022

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Verified Customer

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Mike Burmeister Apex, NC

Good value for the money and I like the peace of mind of having a warranty. I wish some of the contractors you worked with were a little better and I wish the process moved a little faster. Waiting for approval on a parts order when you have no AC in August kind of sucks.

2 years ago

Reply from First American Home Warranty

Mike, Thank you for sharing your review with us! It is great to hear that we can provide you peace of mind. We understand your frustration regarding your A/C service and truly appreciated your patience with the contractor. We look forward to being there for you, should you ever need us again.

Jan. 6th, 2022

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Verified Customer

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Glenn Ashworth Chiloquin, OR

They have replace items fast, customer service varies hard to understand and make the customer service people understand what you need since they at a from other countries than the untied states

2 years ago

Reply from First American Home Warranty

Glenn, Thank you for sharing your feedback with us.

Dec. 29th, 2021

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Verified Customer

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Dyann Duling San Marcos, CA

First American Home Warranty is efficient and quick to respond to requests made for service. The most memorable of the services was on my refrigerator, fixings heating coil in the freezer.

2 years ago

Reply from First American Home Warranty

Dyann, It is always great to hear when our customers have a fantastic experience with us!

Dec. 14th, 2021

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Verified Customer

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Shirley holgate Arroyo Grande, CA

yesterday I had an excellent electrician come to fix my fan, and he did a fabulous job, even cleaning up beautifully. He was a 5, but several years ago I had a problem with my microwave, and they put in one that didn't work. They did provide a very good one at least.

3 years ago

Reply from First American Home Warranty

Thank you Shirley for your review.

Jun. 21st, 2021

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Verified Customer

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LUCILLE PICCININNI Charlotte, NC

They fix the problem with no trouble. Don't like they (service man) has to call and get ok from company which could take a day or two and the item you called about has to wait that extra time.

3 years ago

Reply from First American Home Warranty

Thank you for your feedback Lucille.

Jun. 8th, 2021

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Verified Customer

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Andrea Smith Hemet, CA

I am in the middle of a claim. The adjuster most likely has more claims than he would like & is tough to get hold of. On a personal note, he is fine to deal with & pretty clear on most questions. I haven't had enough experience with customer service to be able to rate them. I will not be able to give you an appropriate answer really, to any of the other questions until the claim is closed out.

3 years ago

Reply from First American Home Warranty

Hello Andrea. Thank you for your feedback, we appreciate it.

Jun. 8th, 2021

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Verified Customer

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Laura Trent Chattanooga, TN

When my tankless water heater quit working, First American replaced it, even though tankless water heaters are very expensive. I would have marked 5 stars, except that I had to work at questioning the initial response, which was not at all satisfactory, and finally they did agree to completely replace it.

3 years ago

Reply from First American Home Warranty

Thank you Laura for your feedback. We are glad everything worked out.

Jun. 8th, 2021

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Verified Customer

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Jane Mick Mesa, AZ

They are improving but there are still a few issues. Wish you could receive service from previous contractors who served you well. Also, preventive service should be covered since that would serve you and the customer well in keeping costs lower. For example, annual air conditioner inspection service and cleaning.

3 years ago

Reply from First American Home Warranty

Thanks for your feedback Jane.

Jun. 4th, 2021

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Verified Customer

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Ken Lewis Little River, SC

Fast and easy to work with. The service man First American sent to my house to repair my garage door got the door working fast and didn't waste time. Very nice to talk to and explained everything he was doing..

3 years ago

Reply from First American Home Warranty

Hi Ken. We are very pleased to hear the the work performed was quick and hopefully met your expectations.

May. 18th, 2021

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Verified Customer

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Radhakrishnan Fremont, CA

In one instance we had to go through 4 claim specialists and then the regional manager of our area. Once alerted, the manager did an excellent job in working with the service provider and sorting the issues with their technician’s report. Problem got resolved after a month since we filed the first service request.

3 years ago

Reply from First American Home Warranty

Thank you Radhakrishnan for your review.

May. 19th, 2021

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Verified Customer

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Terry Phoenix, AZ

Almost always direct but during my last call the people I wanted in the first place for my heating issue was ultimately the company that took care of everything. Kappa Air is fantastic and the job was given over or transferred from Seabreeze who did nothing!

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Bill Copperas Cove, TX

Never had them question or deny a claim, fast surface and when I had a washing machine being replaced with a model not compatible with the broken machine there was no problem, they made it right

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Verified Customer

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Weatherston Yuma, AZ

Good coverage, good CS reps who take time to explain the program. Good website that allowed appointment set up and confirmation and we appreciated the selection of quality repairmen when we had a problem.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Fazal Khan Manassas, VA

Usually, I'm very impressed and happy with First American's ability to help with resolving my home issue. However, it took 28 days for First American to order the part for my hot water heater. My family and I were without hot water for almost a month during the winter. I expected better!

3 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Elizabeth Sanders Las Vegas, NV

My last few encounters and interactions with them have been very positive, professional, transparent, and successful. They have been willing to work with me to address my repair needs in a manner satisfactory to both of us.

3 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Judy Verdugo Fresno, CA

Always great service. Whenever we need service they never hesitate to send repair people to deal with the problem. We feel that this is the best money spent to have the security of knowing we can count on First American.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Lori Barsamian Fresno, CA

The customer service has been excellant. The company representative calls ME with all updates regarding my claim. The hold time has been longer than normal during Covid, but you end up speaking with a real person. I have been with this company since 1998.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Edith Gonzalez Corpus Christi, TX

Depending on the service, I'd love to have companies warranty their service. For example, if a central uniting was installed in the summer, them a follow up for the heater working well should be done. As for First American, the company is trust worthy.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Jim Williams Tustin, CA

Our stove oven went out, and our dryer would shut off. They came out and checked it out and determined what was wrong , order the parts and in a few days were up and running. Great Tech Karl did a great job.

3 years ago

Reply from First American Home Warranty

Hi Jim. Great to hear. We are happy to your home warranty provider.

Jan. 6th, 2021

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Verified Customer

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Jim Aylward Naples, FL

I had one actionable call - hot water heater crapped out. They replaced with a top of the line brand. A little slow in getting the technicians here, but when they got here they were very good.

3 years ago

Reply from First American Home Warranty

Thank you Jim for your review.

Jan. 6th, 2021

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Google Walter Moryan @ Amazon.con

Normally... they are so friendly,......:................:............::::::....:...... and dependable. But with this last order but I want to go no one has been communicating and our outlets are still flickering on and off while the ceiling fan is falling apart~.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Michael Hutchinson

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Debbie Guthrie

Even though we're in the middle of a Pandemic, it took longer than it normally would; started process in August and resolution not reached until end of October with a "Cash Out" amount lower than what I feel should have been given. I hope under normal circumstances it wouldn't take that long, this was my first experience using my warranty. My washer is not an appliance someone should have to wait that long to get it taken care of.

4 years ago

Reply from First American Home Warranty

Hi Debbie. We apologize for any inconvenience during the handling of your claim. We appreciate your feedback.

Nov. 23rd, 2020

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Verified Customer

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Jeanette Kaczorowski

The reason is that I had a lot of moving parts on my closing of my house. They made adjustments left and right and worked efficiently and fluidly. I would recommend to anyone either buying or selling a home to use them.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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ADP

They actually respond quickly to claims. They have saved us a lot of money repairs needed on the home we bought. Good communication too. This is a huge contrast to other warranty companies we have had.

4 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Gabriel Cordova, TN

I just started my contract with them and so far everything has been good. I haven't reported any issues thus far but as of now the Customer Service has been quite good. No complaints currently.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Karen Pruett Long Beach, CA

I used re-key my locks on my new home. That transaction was fine. A month later, I had problems with my water heater and American Home Warranty said they would take care of it. Since I am a new home owner, my realtor called back and Home Warranty did not take care of it. Your staff does not know what is covered.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Ishita Bhaumik Laguna Hills, CA

They are good but I have problem with their updating of their customer's renewal of policy in their automated answering. I had cancelled their policy about 3yrs ago, then reinstated it within a couple of months, but the answering auto phone doesn't recognize my policy. I have reminded their Customer service again and again for last couple of years but no, it has not yet corrected it.

4 years ago

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Verified Customer

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Mistaree Charleston, WV

Although things were a bit bumpy getting started, we have had positive experiences with our referral companies. The time between putting in a request and getting a response is minimal. We have have reputable companies with competent workers. So far we are very happy that we have First American Home Warranty on our side.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

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David Wilhelm Escondido, CA

4 years ago Edited August 5, 2024

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 26th, 2020

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Deborah Memphis, TN

I have never had an issue. They have always been there to take care of my issues in an efficient and quick manner. I have not had an issue with any of the companies doing my repairs.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 26th, 2020

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Verified Customer

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Bryce Cunningham Edmond, OK

First America Home Warranty in order to provide overall trustworthinessIn and to help consumers identify solutions please reach out. A vague sense of what you can help with is needed upgraded and improved upon to be understood and to achieve our desidred service.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Mark Toano, VA

Solid coverage, however their customer support is sometimes hard to work and hard to understand. They also don't seem to track dispatched contractors leaving it to he homeowner to deal with contractors who don't show up or change their appointment at the last minute after the customer has had to wait for more than a week.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Frank Fasola Williamstown, NJ

Never any problems with warranty Never any problems with payment always answer the car and ready to help this is a great company I would recommend them highly they have exceeded my expectations

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Verified Customer

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Mandy Matthews Stephenville, TX

After being in our home for 1 week, the hot water heater went out. I called set up a service call online. There was no one locally to service our needs and we went 4 days without hot water. There were multiple calls to the call center, 2 different businesses scheduled, and then conveniently overbooked and didn't bother to call us and tell us they were not coming. It was incredibly frustrating. Repair services do not want to spend 1 hour or more driving (one way) to Stephenville, TX when they can stay in the metroplex and make more money. Please secure local businesses to service the needs of your customers. I gave 2 stars because of the nicest call center representative that tried for almost an hour to locate an alternate provider after we had a no show. He could not locate anyone that was willing to show up soon.

4 years ago

Reply from First American Home Warranty

Hello Mandy,
We apologize for any inconveniences you may have experienced during the handling of your claim, and thank you for bringing this issue to our attention, as we are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the service request for your water heater has been cancelled as the unit has been repaired.
Thank you,

Aug. 10th, 2020

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Verified Customer

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Flora Lopez

Always very helpful and fair. I feel safe knowing that they have my back. They always send very professional people to fix the problem. Overall very satisfied with First American.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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