First American Home Warranty: Read 4,382 User Reviews From Real Homeowners

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Verified Customer

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Christina

Most of the time, the service is really good and get things done quick. I have been in my home for months and had to call them three or four times and they have been pretty good at getting things done for me. The first time I needed something with my dishwasher and they got someone out here right away, which was really good, but the second time, it took several days before somebody came.

7 years ago

Reply from First American Home Warranty

Hi Christina, we appreciate your feedback.

Jun. 3rd, 2019

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Verified Customer

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Valerie

The last time I had plumbing issues, First American Home Warranty came and repaired the problem. I was really happy with the service, it is the best out there. I've had it for a long time and they're pretty dependable. They go all the way to do certain things without even charging you.

7 years ago

Reply from First American Home Warranty

Hi Valerie, we appreciate your review.

Jun. 3rd, 2019

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Verified Customer

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Kelli

My mom and my sister both had it and liked First American. They have provided us with good service and always sent someone right away that was qualified and do a good job. When they tried to fix out garbage disposal but couldn't, they replaced it. Customer service is quick to get back with us and get somebody to us.

7 years ago

Reply from First American Home Warranty

Hi Kelli. Thank you for taking the time to provide us with your feedback!

Jun. 3rd, 2019

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Verified Customer

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Janessa

I recommend them almost daily. Someone is always available in customer service. We called in for a claim and it was handled promptly. My only complaint is there is no follow up from First American and they didn't relay information to the contractor.

7 years ago

Reply from First American Home Warranty

Thank you Janessa for your review.

Jun. 3rd, 2019

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Verified Customer

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Cesar

I greatly appreciate what they do. They are very responsive and knowledgeable and go above and beyond to make sure my needs are taken care of. I love the simplicity of being able to log in and get through and their responses have always been really quick and great.

7 years ago

Reply from First American Home Warranty

Thank you Cesar for your review, we appreciate it.

Jun. 3rd, 2019

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Verified Customer

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Robbie

I think it is a good deal, especially if you have been in your home for a lengthy period of time. They were very quick with their responses and they have somebody out pretty much immediately. I have used them twice and so far it is pretty amazing.

7 years ago

Reply from First American Home Warranty

Hi Robbie. Thank you for taking the time to provide us with your review.

Jun. 3rd, 2019

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Verified Customer

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Anonymous Idaho Falls, ID

First American Home Warranty is an outstanding company. I've had to use them a number of times and they sent people right away and it was all settled beautifully. They are very efficient and they have a good telephone system, the people are very polite and speak clearly and are fluent in English.

7 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service.

Oct. 18th, 2021

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Verified Customer

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Nyda Bountiful, UT

I think they are trustworthy. They've always been really good about providing the service when needed. I've had two instances in the last month where I've used them. I was okay with what they did with my electric range but not my water heater because I didn't hear from them for over a week for an appointment. It would be nice to have the option to choose your own people.

7 years ago

Reply from First American Home Warranty

Hi Nyda, thank you for your review. We appreciate it.

Jun. 4th, 2019

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Verified Customer

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Cheryl Clinton, MS

Extremely responsive. The 6 times I needed to use them, I was able to get a response in a timely manner. I wasn't happy with one contractor that showed up but the next time I was happy. I find the agents to be very knowledgeable of what is covered in my plan and they are also very empathetic.

7 years ago

Reply from First American Home Warranty

Hi Cheryl. Thank you for your review. We appreciate it.

Jun. 4th, 2019

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Verified Customer

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Heather Austin, TX

I call customer support a lot and I am always able to talk to somebody and they try to at least help with our problems. Most of our issues have been taken care of quickly except the heating and dishwasher took a long time. It took a month to get the dishwasher done and I think it could have been much quicker but every time I called First American, they were very helpful and tried to get it moving. I think there should be quicker communication and they should check in with their customers to see where the contractors are.

7 years ago

Reply from First American Home Warranty

Hi Heather. We appreciate and value your feedback. Thank you.

Jun. 4th, 2019

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Verified Customer

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Barry Pittsburgh, PA

They always have the right thing. When their usual plumbing company vendor could not repair my bathroom fixtures, I had my own usual plumber fix the problem, and First America Home Warranty reimbursed me completely for my expenses.

7 years ago

Reply from First American Home Warranty

We appreciate your feedback, Barry. Thank you!

May. 31st, 2019

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Verified Customer

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Anonymous

With electrical plumbing, they cover everything and that's very good. They don't give you any problems. First American Home Warranty is top notch. I would definitely recommend them to anybody. I've been a customer of theirs for the past fourteen years.

7 years ago

Reply from First American Home Warranty

Hello, we appreciate your feedback. and thank you for choosing First American as your home warranty provider. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Frank

They've been responsive to my requests. Recently I had a pool pump begin to die and I called them and it was fixed within a week and replaced a brand new unit in one visit. It was a good experience. They have been responsive and quick in their service.

7 years ago

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Verified Customer

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Carla

They've always responsed promptly to any claim we entered and the companies they have sent have all been excellent. Recently, something went out on the furnace and the people responsed within the day and they were here within another day so they had a prompt service call. The service has always been excellent.

7 years ago

Reply from First American Home Warranty

We appreciate your review, Carla.

May. 29th, 2019

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Verified Customer

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N

They are very responsive. I'm using it today for an electrical problem and it's getting fixed right now. I had had other problems with rats and they don't cover rats and theu don't spray outside. Otherwise, I've had a good experience with them.

7 years ago

Reply from First American Home Warranty

Hello N. Thank you for your feedback.

May. 29th, 2019

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Verified Customer

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Anonymous

They came once and helped us. I was happy and they have reasonable prices. They help with everything from the drier to the dishwasher. They are really helpful. I like the people who are working with them because they fixed it and sent another one without taking any money.

7 years ago

Reply from First American Home Warranty

Hello, thank you for your review. We appreciate it.

May. 29th, 2019

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Verified Customer

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Matthew

I needed to use it for a dishwasher for my air conditioning and for my furnace. First American was very good and contacted someone immediately. Some of the people that First Ameriance contracts with are less than disrable and their ability to take care of your case and they aren't able to come to your home. The furnace wasn't working and it was in January. I had to wait a week. I spent a day working going back and forth between the company and First American to get someone to come out.

7 years ago

Reply from First American Home Warranty

Hello Matthew. We appreciate your feedback and we are glad your furnace has been repaired. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Edelina

Good comminication and informational newsletters. I like Ting as well.

2 months ago

Reply from First American Home Warranty

Edelina, We appreciate you taking the time to share your five-star review with us!

Mar. 26th, 2026

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Verified Customer

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Gene

First American Home Warranty has been there for my families needs.

2 months ago

Reply from First American Home Warranty

Gene, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Mar. 26th, 2026

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Verified Customer

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Michael

Service providers, ease of requesting services and overall value of service.

2 months ago

Reply from First American Home Warranty

Michael, We're glad we could give you peace of mind—thank you for choosing us!

Mar. 19th, 2026

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Verified Customer

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Holly

They are timely with service calls and fair with their estimates and payouts.

2 months ago

Reply from First American Home Warranty

Holly, Your feedback is invaluable to us—thank you for the perfect rating!

Mar. 19th, 2026

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Verified Customer

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Robin

Good recommendations. Like the quickness of responding to calls.

2 months ago

Reply from First American Home Warranty

Robin, Thanks for letting us be part of keeping your home worry-free!

Mar. 11th, 2026

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Verified Customer

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Kerry

I have been with American Home Warranty for many and they have covered numeris

2 months ago

Reply from First American Home Warranty

Kerry, Protecting your home is our top priority—thanks for trusting us with it!

Mar. 11th, 2026

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Verified Customer

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Trevor

They're very easy to work with . They've been able to help us a few times in one year

3 months ago

Reply from First American Home Warranty

Trevor, Thanks so much for your review. It’s great to know we met your expectations—we aim to keep doing just that!

Feb. 17th, 2026

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Verified Customer

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Suzanne

I had American Home Shield and their rates kept increasing. Found First American and the rates were better

3 months ago

Reply from First American Home Warranty

Suzanne, Thanks so much for sharing your great feedback!

Feb. 17th, 2026

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Verified Customer

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Jorge

First American Home Warranty claims that I had an existing issue with my swimming pool Valve and declined the service, they took my service call money.

3 months ago

Reply from First American Home Warranty

Jorge, Thank you for your comments. We requested additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Feb. 13th, 2026

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Verified Customer

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Sonia

Worst company ever, Jessica please read my email, I’ve reply back to you and copied Unless your email it’s been automatically sent and never checked, you won’t know what’s really going on with your company

3 months ago

Reply from First American Home Warranty

Sonia, Thank you for your comments. We requested additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Feb. 13th, 2026

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Verified Customer

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Ronald

When we purchased our home in 2018, the sellers provided a one year home warranty thruFAHW. We have continued since then.

4 months ago

Reply from First American Home Warranty

Ronald, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Jan. 22nd, 2026

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Verified Customer

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Cathy

The ease of getting general repairs completed and not having to track down reliable vendors to perform services

4 months ago

Reply from First American Home Warranty

Cathy, Thank you for your five-star review! We truly appreciate your support and are pleased to know you had a positive experience.

Jan. 22nd, 2026

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Verified Customer

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Kenneth

Service technicians communicated quickly. Follow up from First American was consistent for each Service request.

5 months ago

Reply from First American Home Warranty

Kenneth, We sincerely appreciate your five-star rating and your continued trust in our services!

Dec. 29th, 2025

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Verified Customer

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Jane

A friend recommended your company. I have not had any issues. Your company has been in communication and helpful.

5 months ago

Reply from First American Home Warranty

Jane, Thanks for letting us be part of keeping your home worry-free!

Dec. 12th, 2025

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Verified Customer

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Annie

HIgh inncreases, retired and finding it a struggle to keep up with your annual increase,after 20 year with your company I may have to terminate.

6 months ago Edited December 9, 2025

Reply from First American Home Warranty

Annie, Thank you for being a valued customer for 20 years! We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. We're glad you chose us and look forward to being here when you need us again.

Dec. 10th, 2025

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Verified Customer

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Jose

Iam very happy with america first warranty because they have a great customer service and always taking care of any problem promptly

6 months ago

Reply from First American Home Warranty

Jose, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Nov. 20th, 2025

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Verified Customer

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Sally B

I liked the quick response, reasonable pricing and the high quality service companies they send for remaining my appliances.

7 months ago

Reply from First American Home Warranty

Sally, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Oct. 24th, 2025

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Verified Customer

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Paul

Not so well. Waited a long time for service. Tech came and had you order a drip pan replacement. Waited and wrong part came. Called to report that and rep said a new was being ordered. Awaiting the new part and return instructions for the part that does not fit. What gives?

8 months ago

Reply from First American Home Warranty

Paul, Thank you for your comments. We requested additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Oct. 9th, 2025

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Verified Customer

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Andrea G

Easy to request services online at any time. The majority of their contractors are well versed in their various trades and are local, so repairs are usually fast.

10 months ago

Reply from First American Home Warranty

Andrea G, Protecting your home is our top priority—thanks for trusting us with it!

Jul. 17th, 2025

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Verified Customer

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Mike

Overall the service I receive when I submit a claim has been adequate. The contractors they have sent were courteous and professional in every way and solved our appliance issues expeditiously and efficiently. I am completely satisfied with the customer service I receive and the quality of the contractors work.

1 year ago

Reply from First American Home Warranty

Mike, Thanks so much for taking the time to share your experience with us!

Jun. 9th, 2025

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Verified Customer

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JOHN ANTHONY

~As always, we are very pleased with the service as well as the representative that we have had the pleasure of working with. I highly recommend this excellent service provider!~

1 year ago

Reply from First American Home Warranty

John, We appreciate you taking the time to share your review with us. It is great to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

May. 13th, 2025

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Verified Customer

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Patricia

A home warranty is definitely a need to me it has helped me save money it has been cheaper than calling a company to do the job and the people have always been polite. Right now I’m happy with First American Home Warranty.

1 year ago

Reply from First American Home Warranty

Patricia, We appreciate you taking the time to share your review with us! It is great to know that you had a five-star experience. We're glad you chose us and look forward to being here when you need us again.

Sep. 30th, 2024

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Verified Customer

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Kenneth

Easy claims filing. Excellent time to assigning contractor for repair. Contractor was professional, very friendly and arrived on time. Very pleased with First American Home Warranty.

1 year ago

Reply from First American Home Warranty

Kenneth, Thanks so much for taking the time to share your review ! We're glad you chose us and look forward to being here when you need us again.

Aug. 8th, 2024

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Verified Customer

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Ginny Vasquez

We've had First American for over 17 years and have been happy with them or we would have changed to a different company. It's easy to place a repair order and the response time is always quick.

2 years ago

Reply from First American Home Warranty

Ginny, Thanks so much for taking the time to share your review with us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Jun. 5th, 2024

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Verified Customer

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Rose Cordova

Customer Service is always friendly and helpful. Most recently, we have experienced some heating issues and the company they sent to service our unit have been very responsive and knowledgeable. Thank you,

2 years ago

Reply from First American Home Warranty

Rose, We appreciate you taking the time to share your review with us!

Apr. 25th, 2024

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Verified Customer

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Nancy King

Great service. We’ve purchased after buying a new home. Had 2 appliances and exterior pool equipment break. First American has been outstanding. We continue to purchase coverage

2 years ago

Reply from First American Home Warranty

Nancy, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Apr. 1st, 2024

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Verified Customer

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michael glenn North Las Vegas, NV

We are paying monthly for service but since we haven't had any problems lately with plumbing or other situations in the home, thank God, I feel that the fee we are paying monthly is somewhat going to waste. Could go for a bill or so.

2 years ago

Reply from First American Home Warranty

Michael, Thank you for sharing your review with us! It is wonderful to know that we have been able to be there for you when you needed it most and are able to provide you with peace of mind. We will continue to be here for you should you need us in the future.

Feb. 28th, 2024

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Verified Customer

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Jose Independence, MO

Quick turnaround time. Great work. Very polite and respectful. Explained what’s wrong and what will be done to fix the problem. Also recommended things to help the compressor. But not trying to oblige me to get it.

2 years ago

Reply from First American Home Warranty

Jose, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Oct. 9th, 2023

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Verified Customer

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Joyce Giattino Davenport, FL

basically ive had good experiences with fahw but my last episode my electrical problem was denied and they never called me to let me know...when the contractor came he told me...then i had to pay him full price to fix my flourencent lite.

3 years ago

Reply from First American Home Warranty

Joyce, We appreciate you taking the time to share you review with us. We do see that this light fixture was not covered under your contract. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 9th, 2022

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Verified Customer

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Tammy Lopez Banta, CA

Great value and good service, Have recommended to family and friends for the last 5+ years. I have never had an issue that cannot be resolved have been with First American home warranty for over 10 years

3 years ago

Reply from First American Home Warranty

Tammy, We appreciate you taking the time to share your five star review with us. We are honored that you have recommended First American Home Warranty for the last five years! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 1st, 2022

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Verified Customer

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Herb Reeve Guthrie, OK

My wash machine went out the first American called a service man he come out and looked at it and decided that they need to be replaced with a new one I got a new one installed it's working very good

3 years ago

Reply from First American Home Warranty

Herb, We appreciate you taking time to share your review! It is great to know that we were able to provide you with a replacement appliance. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 30th, 2022

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Verified Customer

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Theresa D Herring Tyler Fresno, CA

i have been with this company for years and have always found them to be excellent from the phone call to report a need to the completed repair I'm sharing and i do refer family and friends

3 years ago

Reply from First American Home Warranty

Theresa, Thank you for sharing your review with us! It is wonderful to know that you recommend us to family and friends. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 30th, 2022

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Verified Customer

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Peache Michael Battle Ground, WA

My refriderator replacement took several months and this was shocking and a horrible challenge. replacement brands are not the best but the cash out option is an acceptable alternative; I apply the cash payout to the brand or style preferred

3 years ago

Reply from First American Home Warranty

Peache, Thank you for taking time to share your review! We are glad that we were ultimately able to have this claim resolved for you. We will continue to be here for you should you need us in the future.

Oct. 3rd, 2022

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