First American Home Warranty: Read 4,422 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Anonymous

With electrical plumbing, they cover everything and that's very good. They don't give you any problems. First American Home Warranty is top notch. I would definitely recommend them to anybody. I've been a customer of theirs for the past fourteen years.

7 years ago

Reply from First American Home Warranty

Hello, we appreciate your feedback. and thank you for choosing First American as your home warranty provider. We look forward to servicing you again in the future.

May. 29th, 2019

check_circle

Verified Customer

star star star star star

Frank

They've been responsive to my requests. Recently I had a pool pump begin to die and I called them and it was fixed within a week and replaced a brand new unit in one visit. It was a good experience. They have been responsive and quick in their service.

7 years ago

check_circle

Verified Customer

star star star star star

Carla

They've always responsed promptly to any claim we entered and the companies they have sent have all been excellent. Recently, something went out on the furnace and the people responsed within the day and they were here within another day so they had a prompt service call. The service has always been excellent.

7 years ago

Reply from First American Home Warranty

We appreciate your review, Carla.

May. 29th, 2019

check_circle

Verified Customer

star star star star star

N

They are very responsive. I'm using it today for an electrical problem and it's getting fixed right now. I had had other problems with rats and they don't cover rats and theu don't spray outside. Otherwise, I've had a good experience with them.

7 years ago

Reply from First American Home Warranty

Hello N. Thank you for your feedback.

May. 29th, 2019

check_circle

Verified Customer

star star star star star

Anonymous

They came once and helped us. I was happy and they have reasonable prices. They help with everything from the drier to the dishwasher. They are really helpful. I like the people who are working with them because they fixed it and sent another one without taking any money.

7 years ago

Reply from First American Home Warranty

Hello, thank you for your review. We appreciate it.

May. 29th, 2019

check_circle

Verified Customer

star star star star star_border

Matthew

I needed to use it for a dishwasher for my air conditioning and for my furnace. First American was very good and contacted someone immediately. Some of the people that First Ameriance contracts with are less than disrable and their ability to take care of your case and they aren't able to come to your home. The furnace wasn't working and it was in January. I had to wait a week. I spent a day working going back and forth between the company and First American to get someone to come out.

7 years ago

Reply from First American Home Warranty

Hello Matthew. We appreciate your feedback and we are glad your furnace has been repaired. We look forward to servicing you again in the future.

May. 29th, 2019

check_circle

Verified Customer

star star star star star

Alvin Brandon, Mississippi

I have used First American for years and have been satisfied with the service.

2 months ago

Reply from First American Home Warranty

Alvin, Thank you for putting your trust in us!

Jul. 23rd, 2026

check_circle

Verified Customer

star star star star star

Christine Stroudsburg, Pennsylvania

I had another plan on another property and wanted to add my PA home.

2 months ago

Reply from First American Home Warranty

Christine, Thanks so much for taking the time to share your experience with us!

Jul. 6th, 2026

check_circle

Verified Customer

star star star star star

Vicki Oxnard, California

Good customer service, fast repair scheduling, professional service provider

2 months ago

Reply from First American Home Warranty

Vicki, Protecting your home is our top priority—thanks for trusting us with it!

Jun. 12th, 2026

star star_border star_border star_border star_border

Oualid Dekhili Los Angeles, California

I called for a sink drainage. Plumber come in and two hour later the bath tub is having problems. Called to report the issue caused by the plumber and their response was I have to pay again. No help. I didn’t have the problem before he worked on the pipes. Note the bathtub is less that three feet from the sink he was working on.

1 month ago

Reply from First American Home Warranty

We are disappointed that you had a one-star experience. If you need assistance with this claim, please reach out to our team at 800-992-3400 and we can help.

Jul. 23rd, 2026

check_circle

Verified Customer

star star star star star

Betty Jeffersontown, Kentucky

It helps me have peace of mind that if any of my appliances quits working you all will fix it or replace it.

4 months ago

Reply from First American Home Warranty

Betty, We're glad we could give you peace of mind—thank you for choosing us!

Apr. 28th, 2026

check_circle

Verified Customer

star star star star star

Annette

Have always worked good, it takes about a month to get anything fixed but better than other home warranties

5 months ago

Reply from First American Home Warranty

Annette, Thank you for sharing your review with us. We are sorry that you have experienced delays with your claim. We look forward to being there for you, should you ever need us again!

Mar. 12th, 2026

check_circle

Verified Customer

star star star star star_border

Joan

6 months ago

Reply from First American Home Warranty

Joan, Thanks for letting us be part of keeping your home worry-free!

Feb. 11th, 2026

check_circle

Verified Customer

star star star star star

Beatrice

The house was already covered by this company and we continued as the previous owner was happy with the service provided.

6 months ago

Reply from First American Home Warranty

Beatrice, Protecting your home is our top priority—thanks for trusting us with it!

Feb. 20th, 2026

check_circle

Verified Customer

star star star star star

Sharon

They wete offered when I purchases my home and have been the most satisfactory business i have needed. Excellent in all catagories.

6 months ago

Reply from First American Home Warranty

Sharon, We sincerely appreciate your five-star rating and your continued trust in our services!

Feb. 11th, 2026

check_circle

Verified Customer

star star star star star

Linda

I’ve had First American for 17 years. They’ve been wonderful at replacing items taking care of things and you can depend on them.

6 months ago

Reply from First American Home Warranty

Linda, Thank you for taking the time to share your review with us. It is great to know that we have been able to be there for you when you needed it most!

Feb. 11th, 2026

check_circle

Verified Customer

star star star star star

Robert

We bought this warranty with our house last year and it has been an excellent service. Fast, friendly, and worth every penny.

7 months ago

Reply from First American Home Warranty

Robert, Protecting your home is our top priority—thanks for trusting us with it!

Jan. 22nd, 2026

check_circle

Verified Customer

star star star star star

Cheryl

Not had to use First Am Home Warranty yet, hopefully not really needing anything, but knowing it is there is comforting.

8 months ago

Reply from First American Home Warranty

Cheryl, We're glad we could give you peace of mind—thank you for choosing us!

Dec. 17th, 2025

check_circle

Verified Customer

star star star star star

Karlyn

I chose First American Home Warranty because my son referred me. He said the service is quick, if the machine can’t be repaired. It’s replac

8 months ago

Reply from First American Home Warranty

Karlyn, Thanks for letting us be part of keeping your home worry-free!

Dec. 15th, 2025

check_circle

Verified Customer

star star star star star

Ronnie

It was added to my purchase of home by realtor for one year, I decided to keep it and have had a few claims since then and they have been taken care of .

9 months ago

Reply from First American Home Warranty

Ronnie, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for!

Dec. 9th, 2025

check_circle

Verified Customer

star star star star star_border

John

I would like the option to speak with a representative before I pay $95 for a service call. some parts of the policy that explains coverage is very vague....How do I reach someone live to speak with

11 months ago

Reply from First American Home Warranty

John, Thank you for reaching out. For additional assistance please reach out to our team at 800-992-3400 and we can help.

Oct. 3rd, 2025

check_circle

Verified Customer

star star star star star_border

Sue

I can't give feed back as haven't needed to use this service. I have recommended to my sister. That is reason I didn't give a 5 star. The 4 star is based on the help I received signing up.

11 months ago

Reply from First American Home Warranty

Sue, Thank you for sharing your rating with us! We may ask you to share your feedback on any recent experiences you may have had with us. Whether we are assisting you with your account or a claim, we strive to continue to provide a five-star experience. We will continue to be here for you should you need us in the future.

Sep. 29th, 2025

check_circle

Verified Customer

star star star star star_border

Vivian Jacksonville, Florida

The competition doesn’t cover some things they will.

1 month ago

Reply from First American Home Warranty

Vivian, Thank you for sharing your positive review with us!

Jul. 22nd, 2026

check_circle

Verified Customer

star star star star star_border

Marcos

I read the reviews, All reviews seemed good experiences from reviewers, so i chose to use them. So far so good. It has some drawbacks like everything else nothing is to our liking. Overall I’m pleased! I think you’re going to like it!

5 months ago

Reply from First American Home Warranty

Marcos, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for!

Mar. 11th, 2026

check_circle

Verified Customer

star star star star star

Andrea

I have only had to use my warranty once, but it was easy to schedule a service call. The repair person who came to repair my dishwasher. He made the repair quickly and left my kitchen clean.

8 months ago

Reply from First American Home Warranty

Andrea, We appreciate you taking the time to share your five-star review with us!

Dec. 12th, 2025

check_circle

Verified Customer

star star star star_border star_border

Rebecca Abbit

My A/C went out on a Thursday in July. The first appointment offered by the vendor was on the following Tuesday, but then said they could come out on Sunday if I paid an extra $125 above the warranty's service fee. According to my neighbors I could have had another company come out the same day in an emergency, so it didn't seem like having a home warranty really helped that much. I was still out $225 for the service which ended up being a simple fix.

1 year ago

Reply from First American Home Warranty

Rebecca, Thank you for sharing your experience with us. We appreciate your patience with the contractor as they work through their appointments. The next time you may need us, we look forward to being there for you.

Aug. 14th, 2025

check_circle

Verified Customer

star star star star star

Anita

They were extremely helpful . Even though the company that they were working with was constantly rescheduling appointments and not showing up, they kept on top of things . Trying to help work it out in a timely manner.

1 year ago

Reply from First American Home Warranty

Anita, Thanks so much for taking the time to share your review. Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most.

Jul. 16th, 2025

check_circle

Verified Customer

star star star star star

Ruben

We've had First American Home Warranty for 16yrs. I would highly recommend this company to anyone who's looking for an extended warranty company. They're a great and honest company.

1 year ago

Reply from First American Home Warranty

Ruben, We appreciate you taking the time to share your five-star review! It is always great to hear when our customers have a great experience with us. We look forward to being there for you, should you ever need us again.

Jul. 6th, 2025

check_circle

Verified Customer

star star star star star_border

Mike

Overall the service I receive when I submit a claim has been adequate. The contractors they have sent were courteous and professional in every way and solved our appliance issues expeditiously and efficiently. I am completely satisfied with the customer service I receive and the quality of the contractors work.

1 year ago

Reply from First American Home Warranty

Mike, Thanks so much for taking the time to share your experience with us!

Jun. 9th, 2025

check_circle

Verified Customer

star star star star star

JOHN ANTHONY

~As always, we are very pleased with the service as well as the representative that we have had the pleasure of working with. I highly recommend this excellent service provider!~

1 year ago

Reply from First American Home Warranty

John, We appreciate you taking the time to share your review with us. It is great to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

May. 13th, 2025

check_circle

Verified Customer

star star star star star

Patricia

A home warranty is definitely a need to me it has helped me save money it has been cheaper than calling a company to do the job and the people have always been polite. Right now I’m happy with First American Home Warranty.

1 year ago

Reply from First American Home Warranty

Patricia, We appreciate you taking the time to share your review with us! It is great to know that you had a five-star experience. We're glad you chose us and look forward to being here when you need us again.

Sep. 30th, 2024

check_circle

Verified Customer

star star star star star

Kenneth

Easy claims filing. Excellent time to assigning contractor for repair. Contractor was professional, very friendly and arrived on time. Very pleased with First American Home Warranty.

2 years ago

Reply from First American Home Warranty

Kenneth, Thanks so much for taking the time to share your review ! We're glad you chose us and look forward to being here when you need us again.

Aug. 8th, 2024

check_circle

Verified Customer

star star star star star

Ginny Vasquez

We've had First American for over 17 years and have been happy with them or we would have changed to a different company. It's easy to place a repair order and the response time is always quick.

2 years ago

Reply from First American Home Warranty

Ginny, Thanks so much for taking the time to share your review with us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Jun. 5th, 2024

check_circle

Verified Customer

star star star star star

Rose Cordova

Customer Service is always friendly and helpful. Most recently, we have experienced some heating issues and the company they sent to service our unit have been very responsive and knowledgeable. Thank you,

2 years ago

Reply from First American Home Warranty

Rose, We appreciate you taking the time to share your review with us!

Apr. 25th, 2024

check_circle

Verified Customer

star star star star star

Nancy King

Great service. We’ve purchased after buying a new home. Had 2 appliances and exterior pool equipment break. First American has been outstanding. We continue to purchase coverage

2 years ago

Reply from First American Home Warranty

Nancy, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Apr. 1st, 2024

check_circle

Verified Customer

star star star star star_border

michael glenn North Las Vegas, NV

We are paying monthly for service but since we haven't had any problems lately with plumbing or other situations in the home, thank God, I feel that the fee we are paying monthly is somewhat going to waste. Could go for a bill or so.

2 years ago

Reply from First American Home Warranty

Michael, Thank you for sharing your review with us! It is wonderful to know that we have been able to be there for you when you needed it most and are able to provide you with peace of mind. We will continue to be here for you should you need us in the future.

Feb. 28th, 2024

check_circle

Verified Customer

star star star star star

Jose Independence, MO

Quick turnaround time. Great work. Very polite and respectful. Explained what’s wrong and what will be done to fix the problem. Also recommended things to help the compressor. But not trying to oblige me to get it.

2 years ago

Reply from First American Home Warranty

Jose, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Oct. 9th, 2023

check_circle

Verified Customer

star star star star star_border

Joyce Giattino Davenport, FL

basically ive had good experiences with fahw but my last episode my electrical problem was denied and they never called me to let me know...when the contractor came he told me...then i had to pay him full price to fix my flourencent lite.

3 years ago

Reply from First American Home Warranty

Joyce, We appreciate you taking the time to share you review with us. We do see that this light fixture was not covered under your contract. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 9th, 2022

check_circle

Verified Customer

star star star star star

Tammy Lopez Banta, CA

Great value and good service, Have recommended to family and friends for the last 5+ years. I have never had an issue that cannot be resolved have been with First American home warranty for over 10 years

3 years ago

Reply from First American Home Warranty

Tammy, We appreciate you taking the time to share your five star review with us. We are honored that you have recommended First American Home Warranty for the last five years! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 1st, 2022

check_circle

Verified Customer

star star star star star

Herb Reeve Guthrie, OK

My wash machine went out the first American called a service man he come out and looked at it and decided that they need to be replaced with a new one I got a new one installed it's working very good

3 years ago

Reply from First American Home Warranty

Herb, We appreciate you taking time to share your review! It is great to know that we were able to provide you with a replacement appliance. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star

Theresa D Herring Tyler Fresno, CA

i have been with this company for years and have always found them to be excellent from the phone call to report a need to the completed repair I'm sharing and i do refer family and friends

3 years ago

Reply from First American Home Warranty

Theresa, Thank you for sharing your review with us! It is wonderful to know that you recommend us to family and friends. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star_border

Peache Michael Battle Ground, WA

My refriderator replacement took several months and this was shocking and a horrible challenge. replacement brands are not the best but the cash out option is an acceptable alternative; I apply the cash payout to the brand or style preferred

3 years ago

Reply from First American Home Warranty

Peache, Thank you for taking time to share your review! We are glad that we were ultimately able to have this claim resolved for you. We will continue to be here for you should you need us in the future.

Oct. 3rd, 2022

check_circle

Verified Customer

star star star star star

Minnette Harmon Riverview, FL

They're there when you need them and they get to helping you right away. It's easy to contact them, make an appointment with them and they show up on time as well as getting the job done. Very pleasant people to work with.

3 years ago

Reply from First American Home Warranty

Minnette, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Sep. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Ronald Beal Austin, TX

my central air conditioner had a freon leak and needed several pounds of R-12, which is no longer made. The A/C company charged up the system, but did not find the leak. Technician said that probably the inside coil, but the warranty would not pay for a permanent fix and it would be so expensive that i should replace the entire system. this is not a warranty.

3 years ago

Reply from First American Home Warranty

Hello Ronald. First American apologizes for any inconvenience you may have experienced during the handling of your claim. According to our records, you placed a claim on August 20, 2022, for your air conditioning not working properly. First American dispatched EMS HVAC LLC, who reported adjusting the pressures on your air conditioning system, completing repairs the same day. The contractor’s work is warrantied for 30-days. You can refer to your home warranty contract under Customer Service number two, which states:

“Contract holder pays the $85 service call fee for each separate trade call. Trade call means each visit by an approved Contractor, unless multiple visits are required to remedy the same problem. Persons dispatched for trade calls are independent contractors, not agents or employees of the Company. Company warrants Contractor’s work for 30 days. If the Item fails outside this time period, an additional service call fee will be charged. Failure to pay the service call fee may delay processing of future claims.”

If you are experiencing a failure a new claim would need to be placed, you can call us or place it online.

First American considers this claim closed.

Sep. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Diana Gregory Magalia, CA

I appreciate having a one-stop shop for all things that can go wrong; and having a set amount to pay.I do think that the annual fee is steep - especially since it cannot be split over the year (this year being very bad with my insurance dropping me).And I live in a place where it is difficult to find repair folks, so I have had to actually spend my own time finding people - and then would have to go through somehoops to get their services covered. I think If I'm doing the work, I should at least have the service charge refunded.

3 years ago

Reply from First American Home Warranty

Diana, Thank you for being a valued customer. It is great to know that we have been able to be there for you when things go wrong. We also appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service.

Oct. 3rd, 2022

check_circle

Verified Customer

star star star star star_border

Cindy Hot Springs Village, AR

Good response to service calls but when my A/C needed repair the first person who came to my house had absolutely no idea what he was doing. I had to kick him out of my house. Second one was good. Took a very long time to get replacement items but there were a lot of supply issues. Very happy with the final resolution.

4 years ago

Reply from First American Home Warranty

Cindy, We appreciate you taking the time to share your experience with us!

Sep. 2nd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Terry Meeks Helendale, CA

When you have to wait, 3 weeks with no AC, AND YOUR INS. LOW BALL YOU, KNOWING THAT THEIR COST IS NOT THE SAME AS YOUR COST, AND YOU HAVE TO BUY SOMETHING TO HELP YOURSELF WHILE YOU WAIT ON THEM, THE CONTRACTOR THEY HIRE, GIVES YOU GUYS A BREAK, AND THEY KNOW WHAT YOU GUYS ARE WILLING TO PAY FOR, THEY KNOW THEY CAN CHARGE BY HOW THEY WRITE THE REPORT, NOW YOUR COST IS 3 TIMES WHAT YOU GUYS ARE GOING TO PAY OUT, I WAS HUNG UP ON, 3 TIMES, waited for hours at a time just to get to the right people. I had to beg for some kind of help with money to BUY portable AC. 100 DEGREES IN MY HOUSE FOR 3 WEEKS, ELDERLY MAN, WITH HEATH CONDITIONS. LOOKING FOR WAYS NOT TO PAY OR HELP. THIS IS NOT A WATER HEATER, OR SMALL APPLIANCES, THIS situation is well being, and heath. So disappointed in a company I had for 10 years, and only use it maybe 3 times, it went from 35 to 60, in that time period, and 75 to 89 on a service call, loyalty doesn't count here, the first contractor, talk to me like I had a tail, disrespectful, and should have seen the contract they wanted me to sign, you need to check your people, you hire for your customers, oh it's what best for your company. Not clients

4 years ago

Reply from First American Home Warranty

Hello Terry,
We apologize for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate you placed a claim on August 5, 2022, for your air conditioner not cooling. We dispatched contractor, Diversified Mechanical Service, who reported the failure was caused by interval valves, compressor puncture and defective related conductors. Diversified Mechanical Service recommended replacing the compressor with non-covered costs to complete repairs in the amount of $355.00, which included the cost of refrigerant circuit clean out, induce high pressure nitrogen, and complete vacuum. You accepted the non-covered costs, and we ordered the replacement compressor on August 29, 2022.
On September 7, 2022, we confirmed that an appointment to complete the replacement of your compressor has been scheduled for September 14, 2022. We consider this claim pending. Thank you.

Sep. 7th, 2022

check_circle

Verified Customer

star star star star star

Cheryl & Jack Hartin Grants Pass, OR

We've dealt with other warranty companies in the past - slow responses, higher fees, and overall poor performance. We've been very happy with First American and the technicians they've sent.

4 years ago

Reply from First American Home Warranty

Cheryl & Jack, Thank you for taking the time to share your five star review with us! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Aug. 26th, 2022

check_circle

Verified Customer

star star star star star

Theresa Diaz-Ramos Seguin, TX

We call twice for issue and both times they were resolved within hours. Technician came out and took care of problems. Also the technician also gave us advice for future references.

4 years ago

Reply from First American Home Warranty

Theresa, Thanks so much for sharing your feedback with us regarding your recent services! It is great to know that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

check_circle

Verified Customer

star star star star_border star_border

Don

Generally good but often problems with assigned contractors and with the two major issues I've had, I had to replace items at my own expense, while First American did pay a portion, it was not a large portion. Seems there is always a loophole that prevents them from replacing anything (AC/HVAC or Water Heater) when it goes down.

4 years ago Edited August 18, 2022

Reply from First American Home Warranty

Don, Thank you for sharing your experience with us! We appreciate your patience with the contractor as they work through their appointments. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

First American Home Warranty Reviews