First American Home Warranty: Read 4,147 User Reviews From Real Homeowners

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Verified Customer

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Mandy Matthews Stephenville, TX

After being in our home for 1 week, the hot water heater went out. I called set up a service call online. There was no one locally to service our needs and we went 4 days without hot water. There were multiple calls to the call center, 2 different businesses scheduled, and then conveniently overbooked and didn't bother to call us and tell us they were not coming. It was incredibly frustrating. Repair services do not want to spend 1 hour or more driving (one way) to Stephenville, TX when they can stay in the metroplex and make more money. Please secure local businesses to service the needs of your customers. I gave 2 stars because of the nicest call center representative that tried for almost an hour to locate an alternate provider after we had a no show. He could not locate anyone that was willing to show up soon.

4 years ago

Reply from First American Home Warranty

Hello Mandy,
We apologize for any inconveniences you may have experienced during the handling of your claim, and thank you for bringing this issue to our attention, as we are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the service request for your water heater has been cancelled as the unit has been repaired.
Thank you,

Aug. 10th, 2020

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Verified Customer

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Frank Fasola Williamstown, NJ

Never any problems with warranty Never any problems with payment always answer the car and ready to help this is a great company I would recommend them highly they have exceeded my expectations

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Verified Customer

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Flora Lopez

Always very helpful and fair. I feel safe knowing that they have my back. They always send very professional people to fix the problem. Overall very satisfied with First American.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Verified Customer

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darry holmes (NC)

fair prices, ease of claims settled, expediant responses to service calls, comfort of knownig the plan is present on appliances, they have upheld all their contractual promises

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Verified Customer

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Walter Meriwether

When my claim was submitted, I received an email from them stating we're reviewing your claim and will let you know. This usually takes 2 to 3 days. After 5 days I had to call to find out oh your claim was approved. They ordered my new air conditioning unit, it finally arrived after two weeks. I haven't been able to use my home office in over a month.

4 years ago

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Verified Customer

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MSgt Bill Harris

Its all about the charges for Freon. Its only about $5-$7 a pound on internet, but some companies for other home warranty companies will charge up to $75 per pound. 1st American does not let that happen!!!!

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Mary Staula

No fuss service plus fast and efficient contractors! I really do wish it didn't cost so much but in the end, it's usually cheaper than hiring a contractor on your own and we trusting them! th

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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michelle Santee, CA

It was a hassle trying to get my washer and dryer taken care of. The vendors they use are NOT competent. Then when a replacement was needed and we picked a less expensive model, they wouldn't honor that and gave us way less than the washer was worth. We didn't want the same one, clearly it wasn't a good machine. The people were nice, but my dryer still sings!

4 years ago

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Verified Customer

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Gloria

Never had any problem with the company, services completed in timely manner and always got feedback concerning my satisfaction. Will always stick with them, they got my back!ck

4 years ago

Reply from First American Home Warranty

Hi Gloria, thank you for you positive feedback!

May. 18th, 2020

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Verified Customer

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Karen Middle River, MD

Price and coverage. Well, my braying was high and I volunteered to do this survey but you weren’t happy with my review and wanted me to write more? What do you expect? I am paying but have not had to use your service.

4 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hi Karen. We are not showing a response or feedback was provided but we do thank you for the rating. Have a great day,

May. 8th, 2020

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Verified Customer

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Monica Hess Fresno, CA

They’ve always delivered 100%. We used First American from 2000-2010. They were great. Just started back with them (don’t know why we did not purchase in 2015, when we bought a new home.

4 years ago

Reply from First American Home Warranty

Thank you Monica, we appreciate your feedback and are happy to have you back with First American. Have a nice day.

Apr. 27th, 2020

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Verified Customer

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James & Connie Torina Richmond, MI

We had their service in AZ. for 8 years and then for 15 years in Michigan and they have always served us well and in a timely manor. Would recommend them to everyone because of their service.

4 years ago

Reply from First American Home Warranty

Thank you James and Connie for continuing to stay with First American for over 20 years. We appreciate your feedback and look forward to servicing you in the future. Have a wonderful day.

Apr. 27th, 2020

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Verified Customer

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Ruben De La Torre

Excellent service, the technician was very helpful and kept informed during the repairs. Very honest, hard working technician! First American does keep it's promise of providing excellent service at competitive pricing!

4 years ago

Reply from First American Home Warranty

Hello Ruben. We appreciate your feedback. Have a wonderful day.

Apr. 1st, 2020

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Verified Customer

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Jim Guererro

Whenever a claim is initiated I get an appointment within 48 hours if it's on the weekend. Weekdays is within 12 hours so I would know when I can expect my issues addressed and fixed.

4 years ago

Reply from First American Home Warranty

Hi Jim. We appreciate your feedback. Thank you.

Apr. 1st, 2020

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Verified Customer

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Parmi Toor

We have used First American for 10 years for all our investment properties and are very satisfied with their service. Its very easy to place a service call and the issues were always resolved quickly.

4 years ago

Reply from First American Home Warranty

So great to hear Parmi! Thank you for being a loyal customer for the past 10 years, we appreciate it.

Jan. 24th, 2020

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Verified Customer

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Kim Palos Verdes Estates, CA

Vince who helped me was top notch. He is the best customer service person I have ever worked with. He followed up with me many times to make sure the service was completed as I had trouble with the repair company.

4 years ago

Reply from First American Home Warranty

Thank you for your review Kim, we look forward to servicing you again.

Dec. 10th, 2019

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Verified Customer

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Joe Liebhauser

They have always responded and found contractors quickly, and always lived up to the contract; they also seem to avoid contractors that attempt to 'upsell' beyond the coverage

5 years ago

Reply from First American Home Warranty

Thank you Joe for your feedback!

Oct. 24th, 2019

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Verified Customer

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WM. Stotzner

When a freezer dies, what do you do to save $800.00 worth of food. You can not wait for the ins. company to say yea or nay. The service company had decided it was not repaiable. You go out and replace it quickly. If we had waited for the ins. WE WOULD HAVE DOUBLED OUR LOSS.

5 years ago

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Verified Customer

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Monica Johnson Antioch, CA

I have had FAHW for over 16 years. It came with the house the first yearr and I opted to continue the service. It beats having to find a contractor on the web or yellow pages.

5 years ago

Reply from First American Home Warranty

Glad to hear Monica and thank you for being a loyal customer for over 16 years. We appreciate it.

Oct. 24th, 2019

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Verified Customer

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Art Huerta San Antonio, TX

I originally made the claim online, but I had questions and a service rep was able to answer my questions. The service workers that were tasked with the job were fantastic and finished the job to my satisfaction.

5 years ago

Reply from First American Home Warranty

Great to hear Art, thank you for taking the time to provide us with your review.

Oct. 24th, 2019

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Verified Customer

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Violette Brea Pittsburg, CA

Always responsive and solves my problem. I can count on them to prove me with a good service provider who will responsibility fix my issue in a timely manner. Best money I've ever spent!

5 years ago

Reply from First American Home Warranty

We appreciate your review Violette.

Oct. 24th, 2019

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Verified Customer

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Jim

I have had First American Home Warranty since 2010 and will continue to have them in the future. Each time I have used their service they have responded timely and resolved every issue without complaint.

5 years ago

Reply from First American Home Warranty

Thank you Jim for your loyalty and for your review.

Oct. 24th, 2019

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Verified Customer

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Doris Lee

Got the problem solved even though the problem is more complicated than normal. At frst the plumber looked at it and decided it is electrical. Hence we then need an electrician to come help fixed the proble.

5 years ago

Reply from First American Home Warranty

Hi Doris, glad we were able to have it repaired for you. We look forward to servicing you again in the future.

Oct. 24th, 2019

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Verified Customer

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Mark

It's changed a lot. Over the last year, I think there is more interaction between customer service and the customers. More interaction and follow up which is good. Recently, I used it for a pool, air conditioning, and a water heater. They got to me probably within a couple days it was resolved. They are very prompt.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback, Mark!

Sep. 18th, 2019

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Verified Customer

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Ronald

The microwave went out and they came out a week later and fixed it. They've been real good. I've had them for seven years and they've always done what they were supposed to do.

5 years ago

Reply from First American Home Warranty

We are happy to hear your microwave has been repaired, Ronald!

Sep. 18th, 2019

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Verified Customer

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Sylvia

Sometimes it takes a minute. The last experience was great. I needed to use the warranty last week when my garbage disposal was leaking. The technician was here within a few days and all went well. Sometimes an appliance needs to be replaced and First American insists on repair instead of replacement.

5 years ago

Reply from First American Home Warranty

Hello Sylvia, we appreciate your feedback!

Sep. 18th, 2019

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Verified Customer

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Daniel

I used it recently when my dishwasher died and they provided a replacement which was awesome. There was a little bit of miscommunication between them and the contractor so it took a little bit longer than it should have but they did cover it like they promised which is the most important.

5 years ago

Reply from First American Home Warranty

Hi Daniel, we are sorry about the hiccup, but we are glad your dishwasher has been replaced. We look forward to servicing you again in the future!

Sep. 18th, 2019

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Verified Customer

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Jonathan

They handle most things that go wrong. We used the warranty a bunch of times. AC service takes them too long to get out. Once our washing machine died. We did a cash out and bought a new one.

5 years ago

Reply from First American Home Warranty

Thank you for your review, Jonathan.

Sep. 18th, 2019

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Verified Customer

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Israel

They were very responsive and very good about following up. My garage door was not operating correctly. I put my claim in online and got a phone call within twenty four hours.

5 years ago

Reply from First American Home Warranty

Thank you for your review, Israel.

Sep. 18th, 2019

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Verified Customer

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Rex

Not perfect but it's pretty good. They're pretty decent with their policies. Almost every time we've had good people come out. I would like them to be a little more timely with getting back to the customer when they send an email or have a concern.

5 years ago

Reply from First American Home Warranty

Thank you Rex for your review.

Sep. 18th, 2019

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Verified Customer

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Joe

The garage door spring broke and it was repaired in a timely manner. The company did a great job. I've never had an issue they always answer my questions and let me know when the company will be here.

5 years ago

Reply from First American Home Warranty

Thank you Joe for your review.

Sep. 18th, 2019

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Verified Customer

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Diane

I had an experience with them recently where their provider wouldn't even try to tackle the problem. It was the second job that company had messed up with us. So I got someone else and had to pay out of my own pocket. When I wrote negative comments on the follow up service they called me and refunded me the money I had spent. We had another situation when they brought out an electrician and that guy was amazing. He stayed with it until he fixed it all. So I'd say it's a really mixed bag of who they send and how well they do.

5 years ago

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Verified Customer

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anonymous

For our washing machine we had to wait over a week for parts but it got fixed so we were happy. That was the first time we used it and I'm hoping it continues with it's fine service.

5 years ago

Reply from First American Home Warranty

Thank you for your review.

Sep. 18th, 2019

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Verified Customer

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Howard

I emailed them with a problem and they took care of it right away. Our refrigerator broke and they paid to have practically have the whole thing rebuilt. It's running great now.

5 years ago

Reply from First American Home Warranty

We appreciate your feedback Howard, thank you.

Sep. 18th, 2019

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Verified Customer

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Dana

My fridge went out and I called about getting it serviced. Since it was a secondary fridge so there was no rush it took probably 3 weeks for someone to come out and then it had to be replaced. The service through the company was fine except for having me wait that long. The company they used was not very customer motivated.

5 years ago

Reply from First American Home Warranty

Dana, Thank you for sharing your review with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We’re glad you chose us and look forward to being here when you need us again.

Oct. 28th, 2021

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Verified Customer

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Sharon Gearheart

Member 13 years 2 problems taken care of immediately happened in the 2nd year recommend to everyone the peace of mind I have if need them how fast I am taken care of would not be without them

5 years ago

Reply from First American Home Warranty

Hi Sharon, thank you for being a loyal customer for 13 years. We appreciate your feedback.

Aug. 28th, 2019

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Verified Customer

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Tanja

We had a water problem. The technician gave us incorrect information for the repair. We had to go outside at First American to have the repair done. When the repair was done a problem still was not solved and the repair that was recommended was unnecessary. It was a $700 mistake on First Americam's part of which they said they would reimburse us. They did not. We have been customers for almost 20 years. Sorely disappointed

5 years ago

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Verified Customer

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Louise Kingwood, TX

We've used them for a few years now, and they are responsive to claim requests. We've had good results and hope to maintain that opinion. The dishwasher malfunctioned some years back and they were able to come quickly and make the replacement with little difficulty. I wish they would give us cash if we wanted to upgrade on the model.

5 years ago

Reply from First American Home Warranty

Hi Louise. Thank you for taking the time to provide us with your feedback, we appreciate it.

Aug. 13th, 2019

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Verified Customer

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5 Laredo, TX

Courteous and quick to try to assist. I compare several and this one seems to have the better rate. I've used it several times for different appliances. They have come by to either fix it or replace it.

5 years ago

Reply from First American Home Warranty

Thank you for your Ramiro.

Aug. 14th, 2019

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Verified Customer

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5 Boerne, TX

We had the AC go out in our guesthouse. I called and within forty eight hours they were out here replacing the unit. Everybody's gotten back very quickly and resolved any problems.

5 years ago

Reply from First American Home Warranty

Thank you Don for your review.

Aug. 14th, 2019

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Verified Customer

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Carol Hollywood, FL

Knowledgeable and easy to contact. I had a leak under my sink and they sent somebody out in a couple of days. A few week prior we used them for our air conditioning issue and the contractor tried to rip us off four hundred dollars and there was nothing First American could do.

5 years ago

Reply from First American Home Warranty

Hi Carol. Thank you for your feedback and we are glad to hear your plumbing claim was resolved. However, for your air conditioning claim, can you please provide us with your claim number so that we may look into this?

Aug. 9th, 2019

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Verified Customer

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Anonymous North Las Vegas, NV

If something serious happens then the monthly cost will pay for itself. The dishwasher had a defective part and the contractor came and as did a plumber and the part was replaced.

5 years ago

Reply from First American Home Warranty

Thank you for your review.

Aug. 9th, 2019

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Verified Customer

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Anonymous Los Angeles, CA

Just recently my washing machine stopped working and I had someone out here within a couple of days and they were able to fix it with the parts they had on hand even though it is a very old washing machine.

5 years ago

Reply from First American Home Warranty

Glad to hear your clothes washer was repaired. Thank you for your review.

Aug. 9th, 2019

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Verified Customer

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Kathleen

I had a dishwasher that was leaking after I moved in. They came out and couldn't fix it so they replace the dishwasher. The repairman was efficient and knowledgeable, plus he showed up on time.

5 years ago

Reply from First American Home Warranty

Hi Kathleen, so glad to hear your dishwasher was replaced. We look forward to servicing you again in the future.

Aug. 7th, 2019

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Verified Customer

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Ilene

The people at First American Home Warranty are good. I called them when our refrigerator and air conditioner broke down. They got our stuff completely fixed but the people who worked on it were a little questionable at times.

5 years ago

Reply from First American Home Warranty

Hi Ilene, thank you for your feedback and for choosing First American.

Aug. 7th, 2019

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Verified Customer

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Julie

They were really responsive and quick to get the claim put in. I've used the policy twice and they've always been very quick to come. They arrive to the appointment on time and are very friendly while getting the job done.

5 years ago

Reply from First American Home Warranty

Thank you Julie for your kind words.

Aug. 7th, 2019

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Verified Customer

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Kathy Castro Valley, CA

It's easy to use. The contractors that they coordinate with were all very professional and helpful. Most recently our bedroom tank backed up and we were able to get someone out within twenty four hours to resolve the issue.

5 years ago

Reply from First American Home Warranty

Hello Kathy, thank you for your review! We look forward to servicing you again in the future.

Aug. 7th, 2019

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Verified Customer

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Joyce

When my son tried to use the stove and it didn't work. We called First American Home Warranty and they had somebody come here and they had it fixed that very day. They were prompt and got my problem taken care of so quickly.

5 years ago

Reply from First American Home Warranty

Joyce, It is always great to hear when our customers are provided with great service!

Oct. 28th, 2021

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Verified Customer

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Donna Magnolia, TX

I used it for the air conditioner. They were able to help me right away. The company I use normally hadn't done the maintenance properly. First american was able to show me what needed to be done and I appreciated that.

5 years ago

Reply from First American Home Warranty

Donna, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service.

Oct. 18th, 2021

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Verified Customer

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Joe

Even when there wasn't a technician locally available on my plan first american was willing to pay anybody I could find. I had a plumbing issue that wasn't an emergency but within two days everything was repaired.

5 years ago

Reply from First American Home Warranty

Thank you Joe for your review.

Aug. 1st, 2019

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