First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Jane Mick Mesa, AZ

They are improving but there are still a few issues. Wish you could receive service from previous contractors who served you well. Also, preventive service should be covered since that would serve you and the customer well in keeping costs lower. For example, annual air conditioner inspection service and cleaning.

4 years ago

Reply from First American Home Warranty

Thanks for your feedback Jane.

Jun. 4th, 2021

check_circle

Verified Customer

star star star star star

Ken Lewis Little River, SC

Fast and easy to work with. The service man First American sent to my house to repair my garage door got the door working fast and didn't waste time. Very nice to talk to and explained everything he was doing..

4 years ago

Reply from First American Home Warranty

Hi Ken. We are very pleased to hear the the work performed was quick and hopefully met your expectations.

May. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Radhakrishnan Fremont, CA

In one instance we had to go through 4 claim specialists and then the regional manager of our area. Once alerted, the manager did an excellent job in working with the service provider and sorting the issues with their technician’s report. Problem got resolved after a month since we filed the first service request.

4 years ago

Reply from First American Home Warranty

Thank you Radhakrishnan for your review.

May. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Terry Phoenix, AZ

Almost always direct but during my last call the people I wanted in the first place for my heating issue was ultimately the company that took care of everything. Kappa Air is fantastic and the job was given over or transferred from Seabreeze who did nothing!

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

check_circle

Verified Customer

star star star star star

Bill Copperas Cove, TX

Never had them question or deny a claim, fast surface and when I had a washing machine being replaced with a model not compatible with the broken machine there was no problem, they made it right

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Weatherston Yuma, AZ

Good coverage, good CS reps who take time to explain the program. Good website that allowed appointment set up and confirmation and we appreciated the selection of quality repairmen when we had a problem.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star_border

Fazal Khan Manassas, VA

Usually, I'm very impressed and happy with First American's ability to help with resolving my home issue. However, it took 28 days for First American to order the part for my hot water heater. My family and I were without hot water for almost a month during the winter. I expected better!

4 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

check_circle

Verified Customer

star star star star star

Elizabeth Sanders Las Vegas, NV

My last few encounters and interactions with them have been very positive, professional, transparent, and successful. They have been willing to work with me to address my repair needs in a manner satisfactory to both of us.

4 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

check_circle

Verified Customer

star star star star star_border

Lori Barsamian Fresno, CA

The customer service has been excellant. The company representative calls ME with all updates regarding my claim. The hold time has been longer than normal during Covid, but you end up speaking with a real person. I have been with this company since 1998.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star

Judy Verdugo Fresno, CA

Always great service. Whenever we need service they never hesitate to send repair people to deal with the problem. We feel that this is the best money spent to have the security of knowing we can count on First American.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Edith Gonzalez Corpus Christi, TX

Depending on the service, I'd love to have companies warranty their service. For example, if a central uniting was installed in the summer, them a follow up for the heater working well should be done. As for First American, the company is trust worthy.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star

Jim Williams Tustin, CA

Our stove oven went out, and our dryer would shut off. They came out and checked it out and determined what was wrong , order the parts and in a few days were up and running. Great Tech Karl did a great job.

4 years ago

Reply from First American Home Warranty

Hi Jim. Great to hear. We are happy to your home warranty provider.

Jan. 6th, 2021

check_circle

Verified Customer

star star star star star

Jim Aylward Naples, FL

I had one actionable call - hot water heater crapped out. They replaced with a top of the line brand. A little slow in getting the technicians here, but when they got here they were very good.

4 years ago

Reply from First American Home Warranty

Thank you Jim for your review.

Jan. 6th, 2021

check_circle

Verified Customer

star star star star star

Michael Hutchinson

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

check_circle

Verified Customer

star star star star star_border

Google Walter Moryan @ Amazon.con

Normally... they are so friendly,......:................:............::::::....:...... and dependable. But with this last order but I want to go no one has been communicating and our outlets are still flickering on and off while the ceiling fan is falling apart~.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

check_circle

Verified Customer

star star star star_border star_border

Debbie Guthrie

Even though we're in the middle of a Pandemic, it took longer than it normally would; started process in August and resolution not reached until end of October with a "Cash Out" amount lower than what I feel should have been given. I hope under normal circumstances it wouldn't take that long, this was my first experience using my warranty. My washer is not an appliance someone should have to wait that long to get it taken care of.

5 years ago

Reply from First American Home Warranty

Hi Debbie. We apologize for any inconvenience during the handling of your claim. We appreciate your feedback.

Nov. 23rd, 2020

check_circle

Verified Customer

star star star star star

Jeanette Kaczorowski

The reason is that I had a lot of moving parts on my closing of my house. They made adjustments left and right and worked efficiently and fluidly. I would recommend to anyone either buying or selling a home to use them.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

check_circle

Verified Customer

star star star star star

ADP

They actually respond quickly to claims. They have saved us a lot of money repairs needed on the home we bought. Good communication too. This is a huge contrast to other warranty companies we have had.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

check_circle

Verified Customer

star star star star star

Gabriel Cordova, TN

I just started my contract with them and so far everything has been good. I haven't reported any issues thus far but as of now the Customer Service has been quite good. No complaints currently.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Karen Pruett Long Beach, CA

I used re-key my locks on my new home. That transaction was fine. A month later, I had problems with my water heater and American Home Warranty said they would take care of it. Since I am a new home owner, my realtor called back and Home Warranty did not take care of it. Your staff does not know what is covered.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Mistaree Charleston, WV

Although things were a bit bumpy getting started, we have had positive experiences with our referral companies. The time between putting in a request and getting a response is minimal. We have have reputable companies with competent workers. So far we are very happy that we have First American Home Warranty on our side.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star_border star_border

Ishita Bhaumik Laguna Hills, CA

They are good but I have problem with their updating of their customer's renewal of policy in their automated answering. I had cancelled their policy about 3yrs ago, then reinstated it within a couple of months, but the answering auto phone doesn't recognize my policy. I have reminded their Customer service again and again for last couple of years but no, it has not yet corrected it.

5 years ago

check_circle

Verified Customer

star star star star star

David Wilhelm Escondido, CA

5 years ago Edited August 5, 2024

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 26th, 2020

check_circle

Verified Customer

star star star star star

Deborah Memphis, TN

I have never had an issue. They have always been there to take care of my issues in an efficient and quick manner. I have not had an issue with any of the companies doing my repairs.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 26th, 2020

check_circle

Verified Customer

star star star star star_border

Bryce Cunningham Edmond, OK

First America Home Warranty in order to provide overall trustworthinessIn and to help consumers identify solutions please reach out. A vague sense of what you can help with is needed upgraded and improved upon to be understood and to achieve our desidred service.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

check_circle

Verified Customer

star star star star star_border

Mark Toano, VA

Solid coverage, however their customer support is sometimes hard to work and hard to understand. They also don't seem to track dispatched contractors leaving it to he homeowner to deal with contractors who don't show up or change their appointment at the last minute after the customer has had to wait for more than a week.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Mandy Matthews Stephenville, TX

After being in our home for 1 week, the hot water heater went out. I called set up a service call online. There was no one locally to service our needs and we went 4 days without hot water. There were multiple calls to the call center, 2 different businesses scheduled, and then conveniently overbooked and didn't bother to call us and tell us they were not coming. It was incredibly frustrating. Repair services do not want to spend 1 hour or more driving (one way) to Stephenville, TX when they can stay in the metroplex and make more money. Please secure local businesses to service the needs of your customers. I gave 2 stars because of the nicest call center representative that tried for almost an hour to locate an alternate provider after we had a no show. He could not locate anyone that was willing to show up soon.

5 years ago

Reply from First American Home Warranty

Hello Mandy,
We apologize for any inconveniences you may have experienced during the handling of your claim, and thank you for bringing this issue to our attention, as we are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the service request for your water heater has been cancelled as the unit has been repaired.
Thank you,

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Frank Fasola Williamstown, NJ

Never any problems with warranty Never any problems with payment always answer the car and ready to help this is a great company I would recommend them highly they have exceeded my expectations

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Flora Lopez

Always very helpful and fair. I feel safe knowing that they have my back. They always send very professional people to fix the problem. Overall very satisfied with First American.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star

darry holmes (NC)

fair prices, ease of claims settled, expediant responses to service calls, comfort of knownig the plan is present on appliances, they have upheld all their contractual promises

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star_border star_border

Walter Meriwether

When my claim was submitted, I received an email from them stating we're reviewing your claim and will let you know. This usually takes 2 to 3 days. After 5 days I had to call to find out oh your claim was approved. They ordered my new air conditioning unit, it finally arrived after two weeks. I haven't been able to use my home office in over a month.

5 years ago

check_circle

Verified Customer

star star star star star

MSgt Bill Harris

Its all about the charges for Freon. Its only about $5-$7 a pound on internet, but some companies for other home warranty companies will charge up to $75 per pound. 1st American does not let that happen!!!!

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

check_circle

Verified Customer

star star star star star

Mary Staula

No fuss service plus fast and efficient contractors! I really do wish it didn't cost so much but in the end, it's usually cheaper than hiring a contractor on your own and we trusting them! th

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

check_circle

Verified Customer

star star star star_border star_border

michelle Santee, CA

It was a hassle trying to get my washer and dryer taken care of. The vendors they use are NOT competent. Then when a replacement was needed and we picked a less expensive model, they wouldn't honor that and gave us way less than the washer was worth. We didn't want the same one, clearly it wasn't a good machine. The people were nice, but my dryer still sings!

5 years ago

check_circle

Verified Customer

star star star star star

Gloria

Never had any problem with the company, services completed in timely manner and always got feedback concerning my satisfaction. Will always stick with them, they got my back!ck

5 years ago

Reply from First American Home Warranty

Hi Gloria, thank you for you positive feedback!

May. 18th, 2020

check_circle

Verified Customer

star star star star star

Karen Middle River, MD

Price and coverage. Well, my braying was high and I volunteered to do this survey but you weren’t happy with my review and wanted me to write more? What do you expect? I am paying but have not had to use your service.

5 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hi Karen. We are not showing a response or feedback was provided but we do thank you for the rating. Have a great day,

May. 8th, 2020

check_circle

Verified Customer

star star star star star

James & Connie Torina Richmond, MI

We had their service in AZ. for 8 years and then for 15 years in Michigan and they have always served us well and in a timely manor. Would recommend them to everyone because of their service.

5 years ago

Reply from First American Home Warranty

Thank you James and Connie for continuing to stay with First American for over 20 years. We appreciate your feedback and look forward to servicing you in the future. Have a wonderful day.

Apr. 27th, 2020

check_circle

Verified Customer

star star star star star

Monica Hess Fresno, CA

They’ve always delivered 100%. We used First American from 2000-2010. They were great. Just started back with them (don’t know why we did not purchase in 2015, when we bought a new home.

5 years ago

Reply from First American Home Warranty

Thank you Monica, we appreciate your feedback and are happy to have you back with First American. Have a nice day.

Apr. 27th, 2020

check_circle

Verified Customer

star star star star star

Ruben De La Torre

Excellent service, the technician was very helpful and kept informed during the repairs. Very honest, hard working technician! First American does keep it's promise of providing excellent service at competitive pricing!

5 years ago

Reply from First American Home Warranty

Hello Ruben. We appreciate your feedback. Have a wonderful day.

Apr. 1st, 2020

check_circle

Verified Customer

star star star star star

Jim Guererro

Whenever a claim is initiated I get an appointment within 48 hours if it's on the weekend. Weekdays is within 12 hours so I would know when I can expect my issues addressed and fixed.

5 years ago

Reply from First American Home Warranty

Hi Jim. We appreciate your feedback. Thank you.

Apr. 1st, 2020

check_circle

Verified Customer

star star star star star

Parmi Toor

We have used First American for 10 years for all our investment properties and are very satisfied with their service. Its very easy to place a service call and the issues were always resolved quickly.

5 years ago

Reply from First American Home Warranty

So great to hear Parmi! Thank you for being a loyal customer for the past 10 years, we appreciate it.

Jan. 24th, 2020

check_circle

Verified Customer

star star star star star

Kim Palos Verdes Estates, CA

Vince who helped me was top notch. He is the best customer service person I have ever worked with. He followed up with me many times to make sure the service was completed as I had trouble with the repair company.

5 years ago

Reply from First American Home Warranty

Thank you for your review Kim, we look forward to servicing you again.

Dec. 10th, 2019

check_circle

Verified Customer

star star star star star

Joe Liebhauser

They have always responded and found contractors quickly, and always lived up to the contract; they also seem to avoid contractors that attempt to 'upsell' beyond the coverage

6 years ago

Reply from First American Home Warranty

Thank you Joe for your feedback!

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star_border

WM. Stotzner

When a freezer dies, what do you do to save $800.00 worth of food. You can not wait for the ins. company to say yea or nay. The service company had decided it was not repaiable. You go out and replace it quickly. If we had waited for the ins. WE WOULD HAVE DOUBLED OUR LOSS.

6 years ago

check_circle

Verified Customer

star star star star star

Art Huerta San Antonio, TX

I originally made the claim online, but I had questions and a service rep was able to answer my questions. The service workers that were tasked with the job were fantastic and finished the job to my satisfaction.

6 years ago

Reply from First American Home Warranty

Great to hear Art, thank you for taking the time to provide us with your review.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star

Monica Johnson Antioch, CA

I have had FAHW for over 16 years. It came with the house the first yearr and I opted to continue the service. It beats having to find a contractor on the web or yellow pages.

6 years ago

Reply from First American Home Warranty

Glad to hear Monica and thank you for being a loyal customer for over 16 years. We appreciate it.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star

Violette Brea Pittsburg, CA

Always responsive and solves my problem. I can count on them to prove me with a good service provider who will responsibility fix my issue in a timely manner. Best money I've ever spent!

6 years ago

Reply from First American Home Warranty

We appreciate your review Violette.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star

Jim

I have had First American Home Warranty since 2010 and will continue to have them in the future. Each time I have used their service they have responded timely and resolved every issue without complaint.

6 years ago

Reply from First American Home Warranty

Thank you Jim for your loyalty and for your review.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star

Doris Lee

Got the problem solved even though the problem is more complicated than normal. At frst the plumber looked at it and decided it is electrical. Hence we then need an electrician to come help fixed the proble.

6 years ago

Reply from First American Home Warranty

Hi Doris, glad we were able to have it repaired for you. We look forward to servicing you again in the future.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star_border

Mark

It's changed a lot. Over the last year, I think there is more interaction between customer service and the customers. More interaction and follow up which is good. Recently, I used it for a pool, air conditioning, and a water heater. They got to me probably within a couple days it was resolved. They are very prompt.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback, Mark!

Sep. 18th, 2019

First American Home Warranty Reviews