First American Home Warranty: Read 4,262 User Reviews From Real Homeowners

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Verified Customer

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david zambriczki

iit all depends what adjuster you get i seem always have problems

5 years ago

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Verified Customer

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Ron mcgowan

They try to make excuses not to fix or replace items even know the arbitrarily should be covered

5 years ago

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Verified Customer

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Carrie Whittaker

I now have been waiting for almost 4 weeks for service on the stackable washer!! Terrible service!!!

5 years ago

Reply from First American Home Warranty

Hello Carrie,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Upon review, the clothes washer has been repaired and is currently working properly. As such, your claim is considered closed.

Thank you.

Dec. 8th, 2020

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Verified Customer

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debbie

responsive and helpful customer service.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Verified Customer

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Earl Weir

They were very responsive to my call for appliance repair

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Verified Customer

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Tim Symons

There good but the need more info of what's going on

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Cox Stephen

Just average service on most requests and wait time for service is lengthy

5 years ago

Reply from First American Home Warranty

Thank you for your review Cox.

Oct. 30th, 2020

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Verified Customer

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Clint Russell

Never was told about up charges that may occurred or up grades to your policy

5 years ago

Reply from First American Home Warranty

Hello Clint. Thank you for your review. The home warranty contract has limitations for items covered and not covered. As for optional coverage, they may be viewed online and can be added when it is time for renewal.

Oct. 30th, 2020

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Verified Customer

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Donna Johnson

They work quickly when calling for service and problems.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Trebla10

Reliability, expertise as well as dependability.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Luke Shannon

Thorough, professional, friendly, timely, fair,

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Edwards

Sometimes I don''t care for their vendors.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Audrey

Because they always try to resolve the problems

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Jalil

Overall they do a good job , prompt and efficient

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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SCOTT LANGHOFF

They've saved me thousands of dollars...

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Linda Curtis

Good but room for improvement in customer communication.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Mike

Very helpful, useful, and good contractors.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Sharon Kutsch

Past performance over the years I have participated

5 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Karl Eberhardt

EASY TO REACH....EASY TO WORK WITH..SENDS QUALITY WORKMAN..

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Letha

They have been responsive and follow the contract

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Raymond Rowell

The derive request are not getting sent to contractor or he's not following thru

5 years ago

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Verified Customer

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Elizabeth Koury Plano, TX

Very disappointed with last claim. Plumbing company didn't fix issue so we had to pay out of pocket.

5 years ago

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Verified Customer

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Amy Smith Collinsville, MS

Responsive to appointment/service requests

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Ehab San Jose, CA

Good and fast service, customer service is very helpful

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

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Pat Martin Aurora, CO

I am not getting calls back & they have not helped me with taking care of Aurora. Appliance Repair they had me contact

5 years ago

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Verified Customer

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Peggy Megginson Norman, OK

Consistently good service and communication

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

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Gary Excelsior Springs, MO

Because some of their contractors are not that good

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Jeff Mackor Portland, TX

Reliable and timely service although it is very difficult to speak to someone

5 years ago

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Verified Customer

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Robert McKee Mesa, AZ

Bedside they have proven to be of little help when you really need them and their staff is inept at best.

5 years ago

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Verified Customer

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Juanita La Grange, KY

90 degree weather with a lot of humidity and we have waited 2 weeks going on our 3rd to get it fixed!

5 years ago

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Verified Customer

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William nadal Marietta, GA

Bad company. Worse customer service I never experienced in my life. I can't beleive they still in business

5 years ago

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Verified Customer

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Lavintti Hall Milton, FL

I have an issue that still hasn't been resolved and the vendor they sent out caused more damage to my home

5 years ago

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Verified Customer

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Teresa Miller Derby, KS

have always done my repair and follow up each time

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Alois Cottonwood, CA

They do not have people answering phones who seem to know what is going on .

5 years ago

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Verified Customer

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Helen

They are always available and have send to send

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Verified Customer

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Herald

Easy to put in a claim; technicians respond fairly quick.

5 years ago

Reply from First American Home Warranty

Thank you Herald for your review.

Jul. 29th, 2020

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Verified Customer

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David Allen

I have had my first warranty claim and in 4 weeks still have not had my AC fixed in 100 degree weather

5 years ago

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Verified Customer

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olivier

just follow up not as great you send a messafe on no answer for days

5 years ago

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Verified Customer

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BH

Past experience some good and some not so much.

5 years ago

Reply from First American Home Warranty

Thank you for your review BH.

Jul. 23rd, 2020

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Verified Customer

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Michelle

They are great about getting back to me right away.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Reuben Salazar

Quick response to claims. Technician was good and on time.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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MARGIE NAPIER

THEY HAD TO COME OUT A 2ND TIME - WORK NOT COMPLETED 1ST TIME COMPLETELY.

5 years ago

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Verified Customer

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Linda Mora

Had a little problem with dishwasher being fixed.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Steven A Lovett Ventura, CA

They are quick to assign work orders fix the problem

5 years ago

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Verified Customer

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Dennis Simi Valley, CA

they vry good at what they do. The cost very good

5 years ago

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Verified Customer

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john mcgivern

i only used them once and it was fast and very thorough...

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback.

May. 26th, 2020

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Verified Customer

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ARUN MALHOTRA

good service as well as good customer support

5 years ago

Reply from First American Home Warranty

Hello. Thank you so much for your feedback. Have a great day.

May. 26th, 2020

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Verified Customer

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Robert

Good service but poor communication. Non English speaker on phone

5 years ago

Reply from First American Home Warranty

Hi Robert. Thank you for your feedback. We are aware that there may be language barriers with some of our Customer Service representatives. Please be advised that we are doing our best to assist with that so that communication is easier. Thank you for your loyalty as we continue to service you.

May. 27th, 2020

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Verified Customer

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Julio Marin

Job not completely accomplished, or finished

5 years ago

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Verified Customer

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Patty Steward Keller, TX

Because most of my calls are handled promptly

5 years ago

Reply from First American Home Warranty

Hi Patty, thank you for your feedback. Have a great day.

May. 8th, 2020

First American Home Warranty Reviews