First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Raymond Rowell

The derive request are not getting sent to contractor or he's not following thru

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Elizabeth Koury Plano, TX

Very disappointed with last claim. Plumbing company didn't fix issue so we had to pay out of pocket.

5 years ago

check_circle

Verified Customer

star star star star star_border

Amy Smith Collinsville, MS

Responsive to appointment/service requests

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Ehab San Jose, CA

Good and fast service, customer service is very helpful

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Pat Martin Aurora, CO

I am not getting calls back & they have not helped me with taking care of Aurora. Appliance Repair they had me contact

5 years ago

check_circle

Verified Customer

star star star star star_border

Peggy Megginson Norman, OK

Consistently good service and communication

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star_border

Gary Excelsior Springs, MO

Because some of their contractors are not that good

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

check_circle

Verified Customer

star star star star_border star_border

Jeff Mackor Portland, TX

Reliable and timely service although it is very difficult to speak to someone

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert McKee Mesa, AZ

Bedside they have proven to be of little help when you really need them and their staff is inept at best.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Juanita La Grange, KY

90 degree weather with a lot of humidity and we have waited 2 weeks going on our 3rd to get it fixed!

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

William nadal Marietta, GA

Bad company. Worse customer service I never experienced in my life. I can't beleive they still in business

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lavintti Hall Milton, FL

I have an issue that still hasn't been resolved and the vendor they sent out caused more damage to my home

5 years ago

check_circle

Verified Customer

star star star star star_border

Teresa Miller Derby, KS

have always done my repair and follow up each time

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

check_circle

Verified Customer

star star star star_border star_border

Alois Cottonwood, CA

They do not have people answering phones who seem to know what is going on .

5 years ago

check_circle

Verified Customer

star star star star star_border

Helen

They are always available and have send to send

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

check_circle

Verified Customer

star star star star star_border

Herald

Easy to put in a claim; technicians respond fairly quick.

5 years ago

Reply from First American Home Warranty

Thank you Herald for your review.

Jul. 29th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

David Allen

I have had my first warranty claim and in 4 weeks still have not had my AC fixed in 100 degree weather

5 years ago

check_circle

Verified Customer

star star star star_border star_border

olivier

just follow up not as great you send a messafe on no answer for days

5 years ago

check_circle

Verified Customer

star star star star star_border

BH

Past experience some good and some not so much.

5 years ago

Reply from First American Home Warranty

Thank you for your review BH.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Michelle

They are great about getting back to me right away.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Reuben Salazar

Quick response to claims. Technician was good and on time.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

check_circle

Verified Customer

star star star star_border star_border

MARGIE NAPIER

THEY HAD TO COME OUT A 2ND TIME - WORK NOT COMPLETED 1ST TIME COMPLETELY.

5 years ago

check_circle

Verified Customer

star star star star star_border

Linda Mora

Had a little problem with dishwasher being fixed.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Steven A Lovett Ventura, CA

They are quick to assign work orders fix the problem

5 years ago

check_circle

Verified Customer

star star star star star_border

Dennis Simi Valley, CA

they vry good at what they do. The cost very good

5 years ago

check_circle

Verified Customer

star star star star star_border

john mcgivern

i only used them once and it was fast and very thorough...

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback.

May. 26th, 2020

check_circle

Verified Customer

star star star star star_border

ARUN MALHOTRA

good service as well as good customer support

5 years ago

Reply from First American Home Warranty

Hello. Thank you so much for your feedback. Have a great day.

May. 26th, 2020

check_circle

Verified Customer

star star star star_border star_border

Robert

Good service but poor communication. Non English speaker on phone

5 years ago

Reply from First American Home Warranty

Hi Robert. Thank you for your feedback. We are aware that there may be language barriers with some of our Customer Service representatives. Please be advised that we are doing our best to assist with that so that communication is easier. Thank you for your loyalty as we continue to service you.

May. 27th, 2020

check_circle

Verified Customer

star star star star star_border

Julio Marin

Job not completely accomplished, or finished

5 years ago

check_circle

Verified Customer

star star star star star_border

Patty Steward Keller, TX

Because most of my calls are handled promptly

5 years ago

Reply from First American Home Warranty

Hi Patty, thank you for your feedback. Have a great day.

May. 8th, 2020

check_circle

Verified Customer

star star star star star_border

fred allison Lemoore, CA

good response, very proffesinal and conciesence of the job.

5 years ago

Reply from First American Home Warranty

Hi Fred. Thank you for your feedback.

May. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Robert Hebert Newbury Park, CA

There service staff was friendly and helpful

5 years ago

Reply from First American Home Warranty

Hi Robert, thank you for your review. Have a great day.

May. 6th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Dale San Jose, CA

Didn't cover air conditioner repair work as I was told by salesperson when signing up.

5 years ago

check_circle

Verified Customer

star star star star star_border

Al Kitaguchi Frederick, MD

The company is fine, some of the contractor aren't great.

5 years ago

Reply from First American Home Warranty

Hi Al, we appreciate your feedback as we are always looking for ways to better our company and your feedback is an invaluable part of that process. Thank you and have a great day.

Apr. 27th, 2020

check_circle

Verified Customer

star star star star_border star_border

Joe

I had to pay more money out of pocket more to every repair person. to every

5 years ago

check_circle

Verified Customer

star star star star star_border

Richard Chapman

Fast efficient service and they fixed the problem

5 years ago

Reply from First American Home Warranty

Thank you Richard, for your feedback. Have a great day.

Apr. 1st, 2020

check_circle

Verified Customer

star star star star star_border

Joel Corpuz

Everything that I requested to fix was completed

5 years ago

Reply from First American Home Warranty

Glad to hear the repairs were completed. Thank you Joel, for your feedback. Have a great day.

Apr. 1st, 2020

check_circle

Verified Customer

star star star star star_border

MC

They make it easy to get quality service

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Apr. 1st, 2020

check_circle

Verified Customer

star star star star_border star_border

Harold Woods

I think they contract out to crooks, that take advantage of the poor.

5 years ago

check_circle

Verified Customer

star star star star star_border

Selene

only use once and it was great, no issue and easy

5 years ago

Reply from First American Home Warranty

Hello Selene. Thank you for your review. We look forward to servicing you again in the future. Have a great day.

Mar. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Clark

Repairs never made. I had water in my basement. Plumber walked u. And told me I needed a sump pump and walked out.

5 years ago

check_circle

Verified Customer

star star star star star_border

Harms

Prompt response although some contractors did not work out.

5 years ago

Reply from First American Home Warranty

Hi Harms. Thank you for your feedback. Have a great day.

Mar. 4th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Gregg Petties Stockton, CA

Way too expensive for what is covered if you add the roof then it may be worth the price

5 years ago

Reply from First American Home Warranty

Thank you for your review Gregg.

Apr. 8th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Elvis Lavarreda

Contractors that First America Home Warranty are not professional, not dependable, and have bad reviews online.

5 years ago

check_circle

Verified Customer

star star star star star_border

MARY Cano

It took numerous different appointments to get resolved

5 years ago

Reply from First American Home Warranty

Hello Mary, we appreciate your feedback and glad that the issue has been resolved.

Feb. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Robert Diamond

they follow through to make sure that you are satisfied

5 years ago

Reply from First American Home Warranty

Hi Robert. Of course we do! We want to ensure our customers are satisfied with the service they receive. We look forward to servicing you again in the future.

Jan. 24th, 2020

check_circle

Verified Customer

star star star star star_border

Patricia Capanna

Misunderstanding of what was covered after the fact.

5 years ago

check_circle

Verified Customer

star star star star star_border

Frank

Responsive and up to date messaging for claims

5 years ago

Reply from First American Home Warranty

Hi Frank. Thank you very much for your feedback. Have a great day.

Jan. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Yvonne Geesey

They have been reliable and honored their warranty.

5 years ago

Reply from First American Home Warranty

Thank you Yvonne for your review, we appreciate it.

Jan. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Stephanie Brown

They have been consistent and professional.

5 years ago

Reply from First American Home Warranty

Hi Stephanie, thank you for your review.

Jan. 21st, 2020

First American Home Warranty Reviews