First American Home Warranty: Read 4,338 User Reviews From Real Homeowners

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Verified Customer

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Gary Excelsior Springs, MO

Because some of their contractors are not that good

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Jeff Mackor Portland, TX

Reliable and timely service although it is very difficult to speak to someone

5 years ago

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Verified Customer

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Robert McKee Mesa, AZ

Bedside they have proven to be of little help when you really need them and their staff is inept at best.

5 years ago

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Verified Customer

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Juanita La Grange, KY

90 degree weather with a lot of humidity and we have waited 2 weeks going on our 3rd to get it fixed!

5 years ago

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Verified Customer

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William nadal Marietta, GA

Bad company. Worse customer service I never experienced in my life. I can't beleive they still in business

5 years ago

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Verified Customer

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Lavintti Hall Milton, FL

I have an issue that still hasn't been resolved and the vendor they sent out caused more damage to my home

5 years ago

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Verified Customer

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Teresa Miller Derby, KS

have always done my repair and follow up each time

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Alois Cottonwood, CA

They do not have people answering phones who seem to know what is going on .

5 years ago

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Verified Customer

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Helen

They are always available and have send to send

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Verified Customer

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Herald

Easy to put in a claim; technicians respond fairly quick.

5 years ago

Reply from First American Home Warranty

Thank you Herald for your review.

Jul. 29th, 2020

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Verified Customer

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David Allen

I have had my first warranty claim and in 4 weeks still have not had my AC fixed in 100 degree weather

5 years ago

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Verified Customer

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olivier

just follow up not as great you send a messafe on no answer for days

5 years ago

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Verified Customer

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BH

Past experience some good and some not so much.

5 years ago

Reply from First American Home Warranty

Thank you for your review BH.

Jul. 23rd, 2020

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Verified Customer

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Michelle

They are great about getting back to me right away.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Reuben Salazar

Quick response to claims. Technician was good and on time.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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MARGIE NAPIER

THEY HAD TO COME OUT A 2ND TIME - WORK NOT COMPLETED 1ST TIME COMPLETELY.

5 years ago

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Verified Customer

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Linda Mora

Had a little problem with dishwasher being fixed.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Steven A Lovett Ventura, CA

They are quick to assign work orders fix the problem

5 years ago

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Verified Customer

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Dennis Simi Valley, CA

they vry good at what they do. The cost very good

5 years ago

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Verified Customer

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john mcgivern

i only used them once and it was fast and very thorough...

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback.

May. 26th, 2020

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Verified Customer

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ARUN MALHOTRA

good service as well as good customer support

5 years ago

Reply from First American Home Warranty

Hello. Thank you so much for your feedback. Have a great day.

May. 26th, 2020

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Verified Customer

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Robert

Good service but poor communication. Non English speaker on phone

5 years ago

Reply from First American Home Warranty

Hi Robert. Thank you for your feedback. We are aware that there may be language barriers with some of our Customer Service representatives. Please be advised that we are doing our best to assist with that so that communication is easier. Thank you for your loyalty as we continue to service you.

May. 27th, 2020

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Verified Customer

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Julio Marin

Job not completely accomplished, or finished

5 years ago

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Verified Customer

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Patty Steward Keller, TX

Because most of my calls are handled promptly

5 years ago

Reply from First American Home Warranty

Hi Patty, thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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fred allison Lemoore, CA

good response, very proffesinal and conciesence of the job.

5 years ago

Reply from First American Home Warranty

Hi Fred. Thank you for your feedback.

May. 8th, 2020

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Verified Customer

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Robert Hebert Newbury Park, CA

There service staff was friendly and helpful

5 years ago

Reply from First American Home Warranty

Hi Robert, thank you for your review. Have a great day.

May. 6th, 2020

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Verified Customer

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Dale San Jose, CA

Didn't cover air conditioner repair work as I was told by salesperson when signing up.

5 years ago

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Verified Customer

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Al Kitaguchi Frederick, MD

The company is fine, some of the contractor aren't great.

5 years ago

Reply from First American Home Warranty

Hi Al, we appreciate your feedback as we are always looking for ways to better our company and your feedback is an invaluable part of that process. Thank you and have a great day.

Apr. 27th, 2020

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Verified Customer

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Joe

I had to pay more money out of pocket more to every repair person. to every

5 years ago

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Verified Customer

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Richard Chapman

Fast efficient service and they fixed the problem

5 years ago

Reply from First American Home Warranty

Thank you Richard, for your feedback. Have a great day.

Apr. 1st, 2020

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Verified Customer

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Joel Corpuz

Everything that I requested to fix was completed

5 years ago

Reply from First American Home Warranty

Glad to hear the repairs were completed. Thank you Joel, for your feedback. Have a great day.

Apr. 1st, 2020

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Verified Customer

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MC

They make it easy to get quality service

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Apr. 1st, 2020

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Verified Customer

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Harold Woods

I think they contract out to crooks, that take advantage of the poor.

5 years ago

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Verified Customer

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Selene

only use once and it was great, no issue and easy

5 years ago

Reply from First American Home Warranty

Hello Selene. Thank you for your review. We look forward to servicing you again in the future. Have a great day.

Mar. 4th, 2020

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Verified Customer

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Linda Clark

Repairs never made. I had water in my basement. Plumber walked u. And told me I needed a sump pump and walked out.

5 years ago

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Verified Customer

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Harms

Prompt response although some contractors did not work out.

5 years ago

Reply from First American Home Warranty

Hi Harms. Thank you for your feedback. Have a great day.

Mar. 4th, 2020

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Verified Customer

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Gregg Petties Stockton, CA

Way too expensive for what is covered if you add the roof then it may be worth the price

5 years ago

Reply from First American Home Warranty

Thank you for your review Gregg.

Apr. 8th, 2020

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Verified Customer

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Elvis Lavarreda

Contractors that First America Home Warranty are not professional, not dependable, and have bad reviews online.

6 years ago

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Verified Customer

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MARY Cano

It took numerous different appointments to get resolved

6 years ago

Reply from First American Home Warranty

Hello Mary, we appreciate your feedback and glad that the issue has been resolved.

Feb. 4th, 2020

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Verified Customer

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Robert Diamond

they follow through to make sure that you are satisfied

6 years ago

Reply from First American Home Warranty

Hi Robert. Of course we do! We want to ensure our customers are satisfied with the service they receive. We look forward to servicing you again in the future.

Jan. 24th, 2020

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Verified Customer

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Patricia Capanna

Misunderstanding of what was covered after the fact.

6 years ago

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Verified Customer

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Frank

Responsive and up to date messaging for claims

6 years ago

Reply from First American Home Warranty

Hi Frank. Thank you very much for your feedback. Have a great day.

Jan. 17th, 2020

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Verified Customer

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Yvonne Geesey

They have been reliable and honored their warranty.

6 years ago

Reply from First American Home Warranty

Thank you Yvonne for your review, we appreciate it.

Jan. 21st, 2020

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Verified Customer

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Stephanie Brown

They have been consistent and professional.

6 years ago

Reply from First American Home Warranty

Hi Stephanie, thank you for your review.

Jan. 21st, 2020

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Verified Customer

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Diana

I've never been disappointed when I've had to contact them

6 years ago

Reply from First American Home Warranty

Hi Diana, we appreciate your feedback and thank you for choosing First American.

Dec. 4th, 2019

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Verified Customer

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Phil

Excellent results. Some hiccups along the way.

6 years ago

Reply from First American Home Warranty

Thank you Phil for your review.

Oct. 24th, 2019

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Verified Customer

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Patricia

They have come through Everytime we've needed them.

6 years ago

Reply from First American Home Warranty

Thank you Patricia for your feedback.

Oct. 24th, 2019

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Verified Customer

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Steve

Mixed results. Sometimes quick and easy; sometimes it drags on and on

6 years ago

Reply from First American Home Warranty

Thank you Steve. We look forward to servicing you again in the future.

Oct. 24th, 2019

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Verified Customer

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David Wizbowski

They cover some stuff not all need to tracheal little fine print

6 years ago

Reply from First American Home Warranty

Hello David. Thank you for your feedback.

Oct. 24th, 2019

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Verified Customer

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Michael Little Rock, AR

Good customer service good contractors quick response

6 years ago

Reply from First American Home Warranty

We appreciate your review Michael!

Oct. 2nd, 2019

First American Home Warranty Reviews