First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Diana

I've never been disappointed when I've had to contact them

6 years ago

Reply from First American Home Warranty

Hi Diana, we appreciate your feedback and thank you for choosing First American.

Dec. 4th, 2019

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Verified Customer

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Phil

Excellent results. Some hiccups along the way.

6 years ago

Reply from First American Home Warranty

Thank you Phil for your review.

Oct. 24th, 2019

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Verified Customer

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Patricia

They have come through Everytime we've needed them.

6 years ago

Reply from First American Home Warranty

Thank you Patricia for your feedback.

Oct. 24th, 2019

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Verified Customer

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Steve

Mixed results. Sometimes quick and easy; sometimes it drags on and on

6 years ago

Reply from First American Home Warranty

Thank you Steve. We look forward to servicing you again in the future.

Oct. 24th, 2019

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Verified Customer

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David Wizbowski

They cover some stuff not all need to tracheal little fine print

6 years ago

Reply from First American Home Warranty

Hello David. Thank you for your feedback.

Oct. 24th, 2019

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Verified Customer

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Michael Little Rock, AR

Good customer service good contractors quick response

6 years ago

Reply from First American Home Warranty

We appreciate your review Michael!

Oct. 2nd, 2019

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Verified Customer

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Ray Tucson, AZ

Great service and nice people, always kept me informed

6 years ago

Reply from First American Home Warranty

Thank you Ray for your review.

Oct. 2nd, 2019

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Verified Customer

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Marcellah

Overall pretty good. Often they send out terrific people.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 24th, 2020

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Verified Customer

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Kelvin

Always handle problem within 24-48 hours.

6 years ago

Reply from First American Home Warranty

Thank you for your review, Kelvin.

Sep. 25th, 2019

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Verified Customer

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Stacey Walsh

Quick response, but service fee seems high.

6 years ago

Reply from First American Home Warranty

We appreciate your review, Stacey.

Sep. 25th, 2019

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Verified Customer

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S Braich

Excellent customer service good quality, by friendly

6 years ago

Reply from First American Home Warranty

Thank you for your review, S.

Sep. 25th, 2019

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Verified Customer

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Bonnie Brunson

Most always pleased with how quickly someone comes out.

6 years ago

Reply from First American Home Warranty

Thank you Bonnie for your review.

Aug. 28th, 2019

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Verified Customer

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Bon

Phone service takes too long, otherwise good.

6 years ago

Reply from First American Home Warranty

Thank you Bon for your review.

Aug. 28th, 2019

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Verified Customer

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Victor Beas

Almost always a good experience with them.

6 years ago

Reply from First American Home Warranty

Thank you Victor for your review, we appreciate it.

Aug. 20th, 2019

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Verified Customer

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Mark Samuels

Took over 30 days to get HVAC fixed. Total Air Care is a bad vendor for HVAC.

6 years ago

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Verified Customer

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Larry Levine

Mostly good. A lot of the vendors they deal with are poorly rated.

6 years ago

Reply from First American Home Warranty

Thank you Larry.

Aug. 20th, 2019

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Verified Customer

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John Lovell

It takes a long time to get service, don't get to pick the replacement part.

6 years ago

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Verified Customer

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Catherine

Took 3 weeks to get a company out to address a potential leak with the pool.

6 years ago

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Verified Customer

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4 Plant City, FL

They're very good at responding and very friendly.

6 years ago

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Verified Customer

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Mark

Pleasant disposition. Solved the problem

6 years ago

Reply from First American Home Warranty

Thank you Mark for your review.

Jul. 3rd, 2019

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Verified Customer

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Cathy Jacobson

STill waiting to get my pool circuit board fixed, 3 service trips still not fixed. Very disappointed.

6 years ago

Reply from First American Home Warranty

Hello Cathy. We apologize for any inconvenience you may have experienced during the handling of your claim. At this time, we are aware that the repairs to your pool/spa have been completed.

Jun. 20th, 2019

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Verified Customer

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Jay

Great except for online access, which is annoying to use.

6 years ago

Reply from First American Home Warranty

Hi Jay, we appreciate your feedback.

Jun. 19th, 2019

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Verified Customer

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Dave

First American gives quick and good responses.

6 years ago

Reply from First American Home Warranty

Thank you, Dave! We appreciate you taking the time out of your busy day to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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John Davison

6 years ago

Reply from First American Home Warranty

Hi John, thank you for your review.

Jun. 12th, 2019

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Verified Customer

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Steve

Terrible contractors substandard work performed on several occasions

6 years ago

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Verified Customer

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Anthony Cimarusti

I have had good results, but is is getting very expensive.

6 years ago

Reply from First American Home Warranty

Thank you for your review, Anthony.

Jun. 4th, 2019

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Verified Customer

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Darlene Greeman

Customer service lacked a little in the personable area.

6 years ago

Reply from First American Home Warranty

Thank you Darlene for your feedback. We appreciate it.

Jun. 4th, 2019

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Verified Customer

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Liz

good service for repairs and timely repairs

6 years ago

Reply from First American Home Warranty

Thank you Liz for your review.

Jun. 4th, 2019

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Verified Customer

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Al Williams

Did not like that I wasn't told that my insurance did not cover my garage door only parts

6 years ago

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Verified Customer

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Harry

They have a little problem finding contractors in my area.

6 years ago

Reply from First American Home Warranty

Hi Harry. We appreciate your review.

Jun. 4th, 2019

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Verified Customer

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Shane

Overall it is okay but they could be more proactive.

6 years ago

Reply from First American Home Warranty

Thank you Shane for your feedback!

Jun. 3rd, 2019

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Verified Customer

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Anonymous Bedford, TX

It was on the sales contract when I bought my house. I've had a problem for two months and it is still not corrected.

6 years ago

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Verified Customer

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Lyndell Mechanicsville, VA

Quick action and quality service. service personnel were respectful and knowledge.

2 years ago

Reply from First American Home Warranty

Lyndell, We appreciate you taking the time to share your five star experience with us!

Apr. 19th, 2023

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Verified Customer

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Rod Houser Surprise, AZ

Fast easy scheduling for repairs. They came out out right away and repaired the problem.

2 years ago

Reply from First American Home Warranty

Rod, Thank you for sharing your review with us. It is wonderful to know that we were able to resolve your issue for you!

Mar. 15th, 2023

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Millie Cruz

Haven’t had to use the service yet, but very pleased with the constantly checking in.

2 years ago Edited March 22, 2023

Reply from First American Home Warranty

Millie, We appreciate you taking the time to share your review with us!

Mar. 8th, 2023

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Bobby Farmersville, TX

Every transaction was smooth and the costumer service department was very professional, thanks

2 years ago

Reply from First American Home Warranty

Bobby, Thank you for taking the time to share your review with us. It is great to know that you were provided five star service!

Mar. 2nd, 2023

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MBA Dallas, TX

Customer service does great follow up where other companies lack. It’s a good home warranty

2 years ago

Reply from First American Home Warranty

MBA, We appreciate you taking the time to share your five star review with us!

Feb. 27th, 2023

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Alan San Antonio, TX

Best Service at most competitive Pricing. I'm not happy that the deductible/Co-Pay keeps increasing every year though.

2 years ago

Reply from First American Home Warranty

Alan, We appreciate you taking the time to share your review with us!

Jan. 19th, 2023

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Debbie Las Vegas, NV

I requested two service at $85 a piece. Both service cost me $170 for nothing. They did not fix either issue. I requested a refund and they refused. I am very dissatisfied with this warranty company.

4 years ago

Reply from First American Home Warranty

Hello Debbie. Thank you for your feedback. We have reached out to you for additional information.

Jul. 16th, 2021

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B San Diego, CA

Filed a claim for a defected electric stove. The technician was unable to fix it. I have been offer $150 to replace a $3000 electric build in oven. Impossible to speak to somebody in USA.

4 years ago

Reply from First American Home Warranty

Hello B. Thank you for your feedback. We have messaged you for additional information.

Jul. 8th, 2021

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Paul Port Orchard, WA

Worst company to work with! I have been waiting for one month now with out a working fridge! Terrible customer service. At this point I am still waiting for them to fix my not working refrigerator! 1 MONTH!

4 years ago

Reply from First American Home Warranty

Hi. Paul, we are sorry to hear that. At this time, we are doing all that we can to get you sooner service. Thank you.

Jul. 13th, 2021

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Robin Huntington, WV

Horrible service! Continued to send sub par contractors to my home. I even asked for a different contractor and couldn’t get one... there is cheaper and better options available

4 years ago

Reply from First American Home Warranty

Hello Robin. Thank you for your review. We have messaged you for additional information.

Apr. 26th, 2021

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Zafar khan ,

Our hot water heater broke They sent two technicians, birth said they couldn't fix it for a month. How ridiculous? Don't buy this warranty. They are useless!!!!!!! NO customer service either!!!!

4 years ago

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K Waterman Smithfield, VA

Horrible. No loyalty. Scammers. Refusing to honor my warranty! Demanding "modification" fees. Check out Facebook group under FAHW SUCKS! So many angry customers. Do NOT waste your money on this scam company.

5 years ago

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Kathy S Mesa, AZ

If I could give a zero I would. Our washer has been serviced 11 times in the last year. I am currently going on 3 weeks waiting on a part, unacceptable. FAHW should not be providing service in rural areas period.

5 years ago

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Jeff

When I had a issue with my home, I had no problem getting the service that I needed.

5 years ago

Reply from First American Home Warranty

Great to hear Jeff, thank you for your review.

Jul. 10th, 2020

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Jim

Over the years they have consistently provided me with outstanding service and warranty coverage

5 years ago

Reply from First American Home Warranty

So great to hear, Jim. Thank you for your review.

Jul. 10th, 2020

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Danny Alvarez

Great service and they do what they can to give you the best company to assit you .

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Jerry Romero

The overall service is great, some delays due to service providers delays but overall great value.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Xenia Ramos

Great customer service , They go out of there way to help you find what you need

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

First American Home Warranty Reviews